STUDENT TECHNOLOGY SURVEY RESULTS

Transcription

1 STUDENT TECHNOLOGY SURVEY RESULTS Survey Conducted November 2010 Overview In November 2010, an on-line survey was conducted for all credit and non-credit students. 1,628 students responded to the survey. The purpose of the survey was to learn about students use of technologies and future uses of technology. Anne Arundel Community College faculty and staff are reviewing these results (and the supporting comments) in conjunction with results from the faculty/staff technology needs survey to identify actions and recommendations. The following is a summary of findings: A great majority of students have their own laptop, computer, handheld or other type of electronic device. 74% of our students own a laptop, 57% own a personal computer, 41% own a handheld device and 14% own an Apple Macintosh. Only 4% of our students do not own a device. In regards to wireless usage on campus, laptops (and netbooks) are used more heavily than handhelds. Laptops (and netbooks) are primarily used to access MyAACC, perform research, and to access and social networking sites. Handhelds are mainly used to access and social networking sites. Students indicated that they utilize their personal equipment for school-related functions. If made available, students replied that they would use their personal equipment to login to the college network to access personal and shared drives, access AACC course applications and print. Regarding wireless access on campus, more than 45% of students are very satisfied or satisfied as to access and availability, as well as speed and performance. A little more than 25% of the students did not have an opinion, less than 9% are dissatisfied or very dissatisfied and the remaining are neutral. The majority of students replied that it was very important or important to have wireless in the classroom. Only 6% of the students replied that it was not important or not at all important to have wireless in the classroom. 53% of the students do not need to come to campus to use technology as they have everything needed off-campus. The remaining students need to come to campus to access some type of technology. 26% need access to run applications and 23% need to print. Others need access to personal/shared drives, peripherals, internet and technical support. Page 1

2 The majority of students need access to computers while on campus and in general, computers are available. 66% of students need access often or all the time, 12% never need access to a computer. 19% of students cannot access a computer often or all the time, 42% never have a problem accessing computers. The great majority of students replied that they needed college-provided access to applications (such as Adobe Photoshop, MS Word and Maple) outside of class. 69% stated that it was very important or important. Only 11% said that it was not important or not at all important. 51% of the students are neutral as to whether there should be more Apple Macintosh computers on campus. 30% of students strongly agree or agree that there should be more; 19% disagree or strongly disagree. When students encounter technical problems they utilize the Help desk, but they also depend on other students or faculty/staff to assist them. Technology assistance is needed after hours for a minority of the students. 3% need it frequently, 36% need it periodically. Overall, students are satisfied with classroom technology and the use of technology in the classroom. Only 5% disagree and 29% are neutral. Students make great use of various collaboration tools. 95% of student use social networking sites (such as Twitter, blogs, Facebook); 92% use video or photo sharing websites (such as YouTube, Flickr, Picasa); and 87% use web-based applications (such as Google Docs, iwork, Microsoft Office Live Workspace). When asked whether they would like to use these tools to communicate with faculty and staff, the response was not positive; they preferred to use MyAACC group tools. Overwhelmingly, students prefer to communicate with faculty and staff using or telephone. 97% of students prefer to use as a tool for communication. 53% like to use telephone. The following section provides data graphs which support the findings. Page 2

3 SUMMARY OF FINDINGS WITH DATA CHARTS A great majority of students have their own laptop, computer, handheld or other type of electronic device. 74% of our students own a laptop, 57% own a personal computer, 41% own a handheld device and 14% own an Apple Macintosh. Only 4% of our students do not own a device. In regards to wireless usage on campus, laptops (and netbooks) are used more heavily than handhelds. Laptops (and netbooks) are primarily used to access MyAACC, perform research, and to access and social networking sites. Handhelds are mainly used to access and social networking sites. Page 3

4 Students indicated that they would utilize their personal equipment for school-related functions. If made available, students replied that they would use their personal equipment to login to the college network (to access personal and shared drives, access AACC course applications and print. Regarding wireless access on campus, more than 45% of students are very satisfied or satisfied as to access and availability as well as speed and performance. A little more than 25% of the students did not have an opinion, less than 9% are dissatisfied or very dissatisfied and the remaining are neutral. Page 4

5 The majority of students replied that it was very important or important to have wireless in the classroom. Only 6% of the students replied that it was not important or not at all important to have wireless in the classroom. 53% of the students do not need to come to campus to use technology as they have everything needed off-campus. The remaining students need to come to campus to access some type of technology. 26% need access to run applications and 23% need to print. Others need access to personal/shared drives, peripherals, internet and technical support. Page 5

6 The majority of students need access to computers while on campus and in general, computers are available. 66% of students need access often or all the time, 12% never need access to a computer. 19% of students cannot access a computer often or all the time, 42% never have a problem accessing computers. The great majority of students replied that they needed college-provided access to applications (such as Adobe Photoshop, MS Word and Maple) outside of class. 69% stated that it was very important or important. Only 11% said that it was not important or not at all important. Page 6

7 51% of the students are neutral as to whether there should be more Apple Macintosh computers on campus. 30% of students strongly agree or agree that there should be more; 19% disagree or strongly disagree. When students encounter technical problems they utilize the Help Desk but they also depend on other students or faculty/staff to assist them. Page 7

8 Technology assistance is needed after hours for a minority of the students. 3% need it frequently, 36% need it periodically. Overall, students are satisfied with classroom technology and the use of technology in the classroom. Only 5% disagree and 29% are neutral. Page 8

9 Students make great use of various collaboration tools. 95% of student use social networking sites (such as Twitter, blogs, Facebook); 92% use video or photo sharing websites (such as YouTube, Flickr, Picasa); and 87% use web-based applications (such as Google Docs, iwork, Microsoft Office Live Workspace). When asked whether they would like to use these tools to communicate with faculty and staff, the response was not positive; they preferred to use MyAACC group tools. Overwhelmingly, students prefer to communicate with faculty and staff using or telephone. 97% of students prefer to use as a tool for communication. 53% like to use telephone. Page 9

10 SURVEY RESULTS DATA 1,628 students responded to the survey. STUDENT INDICATIVE INFORMATION I OWN (OR PLAN TO PURCHASE WITHIN THE NEXT 6 MONTHS) THE FOLLOWING: (CHECK ALL THAT APPLY) 74% Laptop 57% Personal Computer 41% Handheld device (itouch/iphone/blackberry/ipad) 14% Apple Macintosh Computer 8% Netbook 4% I do not own any of these devices nor plan to purchase one in the next six months I PREDOMINANTLY TAKE MY CLASSES AT 70% Arnold Campus 12% Arundel Mills <1% Ft. Meade 4% Glen Burnie Town Center 1% HCAT 0% SSTC 12% Online (Virtual Campus) I AM WITHIN THE FOLLOWING AGE RANGE 26% Under 20 35% % % % 50 or over Page 10

11 REGARDING WIRELESS USAGE OF MY LAPTOP, NETBOOK OR HANDHELD DEVICE ON CAMPUS I USE MY LAPTOP/NETBOOK FOR: (CHECK ALL THAT APPLY) 81% MyAACC access 80% Research/checking information (textbook sites, news, weather, sports, specific facts, maps, etc.) 74% Instant messaging or 70% Social networking websites, blogs (Facebook, MySpace, Twitter, LinkedIn, etc.) 65% Conducting personal business (banking, shopping, etc.) 48% Watching mobile TV, downloading/streaming music or videos online 48% Video or photo-sharing websites (YouTube, Flickr, Snapfish, Picasa, etc.) 36% Take notes 30% Downloading or playing games online 12% N/A (do not use or have no need to use) I USE MY HANDHELD DEVICE FOR: (CHECK ALL THAT APPLY) 49% Instant messaging or 42% Social networking websites, blogs (Facebook, MySpace, Twitter, LinkedIn, etc.) 36% N/A (do not use or have no need to use) 32% Research/checking information (textbook sites, news, weather, sports, specific facts, maps, etc.) 26% Conducting personal business (banking, shopping, etc.) 21% Video or photo-sharing websites (YouTube, Flickr, Snapfish, Picasa, etc.) 21% MyAACC access 18% Watching mobile TV, downloading/streaming music or videos online 16% Downloading or playing games online 13% Take notes IF AVAILABLE, I WOULD (CHECK ALL THAT APPLY) Login to college network (and access personal and shared drives) Access AACC course applications (Citrix student remote access) USING MY LAPTOP: USING MY HANDHELD DEVICE: 84% 81% 79% 71% Print 76% 44% Page 11

12 HOW FREQUENTLY DOES YOUR FACULTY ALLOW YOU TO USE YOUR HANDHELD DEVICE OR LAPTOP IN THE CLASSROOM? 44% N/A or don't know 30% Periodically (some faculty allow this) 14% Never (none of my faculty allow this) 11% Always (all faculty allow this) HOW SATISFIED ARE YOU WITH AACC WIRELESS SERVICES (AACC WIRELESS ZONES)? ACCESS AND AVAILABILITY 21% Very satisfied 26% Satisfied 18% Neutral 7% Dissatisfied 2% Very dissatisfied 26% N/A SPEED AND PERFORMANCE 19% Very satisfied 27% Satisfied 19% Neutral 6% Dissatisfied 2% Very dissatisfied 27% N/A HOW IMPORTANT IS IT TO HAVE WIRELESS IN CLASSROOMS/LECTURE HALLS? 52% Very important 23% Important 19% Neutral 4% Not important 2% Not at all important Page 12

13 ACCESS TO COMPUTERS, APPLICATIONS AND THE INTERNET I MUST COME TO CAMPUS TO ACCESS THE FOLLOWING TECHNOLOGIES (AS I DON'T HAVE THE CAPABILITY OFF CAMPUS): (CHECK ALL THAT APPLY) 53% N/A, I can do everything I need off campus 26% To run applications that I don't have access to elsewhere 23% To print 14% To access personal and shared drives 10% To access internet with speeds/stability that I don't have access to elsewhere 10% To have access to peripherals (scanners, cameras) 9% To have access to technical support 9% To save to flash drive, CD, etc. REGARDING USAGE AND ACCESS TO COMPUTERS, APPLICATIONS AND THE INTERNET ON CAMPUS: I NEED TO HAVE ACCESS 25% All the time 41% Often 22% Not often 12% Never I AM NOT ABLE TO ACCESS A COMPUTER (OR WAIT TIMES ARE TOO LONG) 5% All the time 14% Often 40% Not often 42% Never HOW IMPORTANT IS IT FOR YOU TO HAVE ACCESS TO COLLEGE-PROVIDED DESKTOP APPLICATIONS (SUCH AS ADOBE PHOTOSHOP, MS WORD, MAPLE) OUTSIDE OF CLASS? 46% Very important 23% Important 20% Neutral 4% Unimportant 7% Not at all important I WOULD LIKE TO SEE MORE APPLE MACINTOSH COMPUTERS AT AACC. 18% Strongly Agree 13% Agree 51% Neutral 9% Disagree 11% Strongly Disagree Page 13

14 WHEN I EXPERIENCE TECHNOLOGY RELATED ISSUES, I DO THE FOLLOWING: (CHECK ALL THAT APPLY) 47% Call or Help Desk/Technical Call Center 42% I fix it myself 33% Ask another student 32% Ask my instructor 28% Ask an AACC staff member 14% I ignore the problem (and work around it) 13% N/A (I don't experience problems) 7% I didn't know there was a Help Desk (Technical Call Center) I NEED TECHNOLOGY RELATED ASSISTANCE AFTER HOURS (WHEN THE HELP DESK/TECHNICAL CALL CENTER IS NOT OPEN). 61% Never 36% Sometimes 3% Frequently TECHNOLOGY IN THE CLASSROOM AACC maintains various types of classroom technologies including: multimedia classrooms (permanent computer at podium with projection capabilities), clickers/response systems, Airliners, Sympodiums, etc. I AM SATISFIED WITH THE TECHNOLOGY AND USAGE OF TECHNOLOGY IN THE CLASSROOM. 19% Strongly Agree 47% Agree 29% Neutral 4% Disagree 1% Strongly Disagree Page 14

15 COLLABORATION AND COMMUNICATION TOOLS CHECK ALL THAT APPLY: Collaboration Tools I use myself I would like to use to collaborate with AACC faculty/staff Social networking sites Twitter, Blogs, Facebook, Linked In) 95% 20% Video or Photo Sharing websites (YouTube, Flickr, Snapfish, Picasa) Web-based word processor, spreadsheet, presentation, and form applications (Google Docs, iwork, Microsoft Office Live Workspace, Zoho, etc.) MyAACC group tools (such as file sharing, message boards and a chat mechanism 92% 23% 87% 37% 79% 46% I PREFER TO COMMUNICATE TO AACC FACULTY, ADVISORS AND STAFF USING THE FOLLOWING (PICK YOUR TOP 3): 97% / MyAACC 53% Phone 30% Texting 24% Chat/Instant messaging 11% Social media (Facebook, LinkedIn) 9% Video conferencing (Skype, Elluminate) (End of Report) Page 15