RASC Start of Operation RASC

Transcription

1 businessphone RASC Start of Operation RASC Remote Access Supervision and Configuration

2 The information in this document is subject to change without notice. No part of this document may be reproduced or transmitted in any form by any means, electronic or mechanical, for any purpose, without express written permission of Ericsson Schrack AG. RASC is a software program by Ericsson Schrack AG. Ericsson Schrack AG grants you to use and display this copy of the software program and the related literature by means of a Customer s Software Licence Agreement so long as you comply with the terms and conditions of the agreement given by an authorized licensor Ericsson Schrack AG. All rights reserved. 2 RASC Start of Operation

3 CONTENTS 1 General Prerequisites for Installation of RASC Recommended Configuration for the PC 2 2 Installation of RASC 2 3 Start of RASC 2 4 Connection of RASC to the Exchange Configuration of RASC Introduction to Start-Up Facilities Glossary Connection Cases and Examples Local Connection of RASC Remote Connection of RASC Configuration of the BusinessPhone Exchange Glossary Local Connection to the V.24 Port of the BusinessPhone Exchange Remote Connection with Transfer Remote Connection with Answering Position Remote Connection via External Modem... 2 RASC Start of Operation 3

4 1 GENERAL 1 GENERAL This document contains directions for the installation and start of RASC. RASC works together with certain digital office-phone systems of the BusinessPhone family. RASC supports BusinessPhone 250, BusinessPhone 50 and BusinessPhone 150. This document calls the above mentioned digital office-phone systems exchange or BusinessPhone exchange. The document OPERATIONAL DIRECTIONS explains how to use RASC. 1.1 PREREQUISITES FOR INSTALLATION OF RASC It is possible to install RASC on most modern IBM-compatible PCs. The minimum requirements for the PC are: Processor minimum 286-processor (386-processor recommended). Main memory physical: minimum 640 kbytes; free: minimum 570 kbytes Disk memory 1 Hard disk with minimum 3 MBytes free. Monitor No prerequisites. Operative system DOS 3.0 or higher. Note however free memory prerequisite. A BusinessPhone exchange requires among 5 and 100 kbytes, depending on its configuration. The exchange needs approximately ten per cent more space on the disk than it actually uses in it s E²-memory. RASC offers a parameter that defines how many file versions you want to save for each exchange. On delivery, this parameter is set to 5. Thus, with five file versions the requirement for additional disc capacity is among 25 and 500 kbytes per exchange. Add additional space for log files. Files containing error information require additional space. Provide additional memory for them. 1 The RASC program requires 3 MBytes. Reserve more memory capacity if you intend to store data for several operational exchanges. 4 RASC Start of Operation

5 1 GENERAL 1.2 RECOMMENDED CONFIGURATION FOR THE PC The optimum configuration for a PC is a matter of obtaining the best possible performance at the lowest possible price. There is a great difference between a RASC installed on a stationary PC and on a mobile PC and the frequency at which the program is being used. Our recommendation concerns a PC situated permanently in an O&M centre for frequent use. Processor 386 (gives quicker response times). Main storage Disk storage Monitor Operative system Mouse 2 MBytes (facilitates extended memory and gives quicker response). 60 MBytes (to house customer data). Colour monitor gives better overview. DOS 5.0 (can run in the extended memory) Yes (easier and quicker). RASC requires considerable free conventional memory (570 kbytes). We recommend to install the HIMEM memory manager to be able to run DOS in extended memory and thereby liberate conventional memory. The User s Guide and Reference for MS DOS 5.0 tells you how to liberate more memory. See chapter 12. Optimizing Your System under the heading Making More Memory Available. RASC Start of Operation 5

6 2 INSTALLATION OF RASC 2 INSTALLATION OF RASC Two diskettes contain the RASC software. They are named RASC Installation 1 (2) and RASC Installation 2 (2). Go through the following steps to install RASC: 1. Make back-up copies of the received diskettes. 2. Read the file README.DOC. README contains the latest information corrections and additions concerning the relevant edition of RASC. 3. Run INSTALL.BAT. 3.1 Place the diskette named RASC Installation 1 (2) in drive A (or in drive B). 3.2 Write A:INSTALL A (or B:INSTALL B when the diskette #1 is in drive B) and press enter. 3.3 Follow the on-screen guidelines. INSTALL copies RASC from the diskette to the hard disk. INSTALL creates a subdirectory with the designation RASC where the executable file is stored. INSTALL also creates two subdirectories to RASC KUND and COMMON to store other files belonging to RASC. 4. Initiate a printer port. RASC requires a printer port for DOS. Read the description of the command PRINT in the DOS manual of the PC. The printer driver must be named PRINT.EXE. Make sure that this file exists. If the file is named PRINT.COM copy it as PRINT.EXE for use by RASC. 6 RASC Start of Operation

7 3 START OF RASC 3 START OF RASC RASC offers two different modes. We call them interactive mode and non-interactive mode. Interactive mode The interactive mode offers you menus to define tasks. RASC responds immediately with the result of the requested task. Start the interactive mode with selection of the subdirectory RASC and enter the command RASC. Non-interactive mode You specify the tasks on the DOS command line when you want to run RASC in the non-interactive mode. A set of parameters 1 added to the command RASC define the tasks you want to execute. 2 Adjustment for your screen The black/white mode adapts RASC for monochrome screens. Start RASC with the command and parameter RASC D=0 if you are using a monochrome screen. 2 1 The document RASC References shows all parameters to be entered after the DOS prompt in the non-interactive mode. 2 Adapting RASC for monochrome screens is one example for defining tasks in the noninteractive mode. RASC Start of Operation 7

8 4 CONNECTION OF RASC TO THE EXCHANGE 4.1 CONFIGURATION OF RASC RASC needs configuration for connection to an exchange. Use an init file or a couple of menus in the non-interactive mode to specify the parameters of RASC. All parameters are assigned to initial default values. RASC gives you the possibility to determine certain parameters in different ways. Below paragraphs tell you how to overwrite the default values. Init file The init file specifies the values of RASC s various configuration parameters. Use the init file to determine permanent changes. An init file can be selected from the DOS command line on start of RASC. Enter the command RASC I=myfile.ini ( myfile.ini denotes the filename of your init file). 1 You can use the menu OTHER /setup or an editor to change the init file. Menu OTHER /setup The values of the displayed parameters are valid until the termination of the program. You can select new values if desired. Changes are valid until the termination of the RASC. Define the default parameters in the init file for permanent changes. The field set by init shows how many parameters are assigned values from the current init file. The fields marked with * can be modified and the new value can be saved to an init file, but the change has no effect until RASC is restarted with the new init file. The port and baud rate specified here are the basic default values. RASC replaces them by any other value specified in the systems database or from the main menu. 1 The document RASC References explains all parameters for init files. 8 RASC Start of Operation

9 Menu SYSTEMS /menu The menu SYSTEMS /menu offers the definition of customer specific values. This values override the setting in the menu OTHERS /setup. Use the edit key F7 to change from view mode to edit mode, when you want to change values in the right column. More information about values by pressing HELP (F1) when RASC shows this menu. Menu CONNECT /parameters The Menu CONNECT /parameters shows the current values of a number of communication parameters. The current connect setup is the sum of default values, values from the init file, values from the systems database and user specified values. They apply in this order. The values can be altered for connections requiring different parameters. Note, that the parameters are updated each time a system is picked. Use the init file for permanent changes. How to proceed We recommend to determine all details that are unique for the relevant customer and enter these in the customer register SYSTEMS /menu. Create an init file with your default values, if you permanently want to use other default values. RASC Start of Operation 9

10 4.1.1 Introduction to Start-Up Facilities Glossary Password Different authority levels protect the system against misuse. The authority levels apply when programming is done from a system telephone. The user can log in at different authority levels. The lowest level allows some selected commands only. The top level is the same level as for RASC uses. The password may consist of maximum 5 characters consisting of the letters A Z and the digits 0 9. Port RASC supports one of four serial V.24 ports of the PC. You have the choice between COM1, COM2, COM3 or COM4. Baud rate The baud rate of the PC and the BusinessPhone exchange have to match to allow data transfer. You can define the baud rate in the init file, in the menu OTHER /setup or in the menu CONNECT /parameters. Use the init file for permanent changes. Required access This parameter determines the access to the exchange s data. FULL allows to read and alter the exchange s parameters. READ ONLY prevents any alterations. Type of Exchange Programming Model RASC works with different types of exchanges. These exchanges do not offer the same features. Enter the appropriate Programming Model to adapt the menus of RASC to the desired exchange. Read the file README for further information. Parameters for Calling a customers exchange Customer specific items like customer s telephone number or a customer specific password are defined in the menu SYSTEMS /menu. Modem number specifies the telephone number which connects to the modem of the exchange. 10 RASC Start of Operation

11 Parameters for the modem connected to RASC Define in the menu OTHER /setup the parameters for the modem connected to the serial port of your computer. Modem Defines if a modem is connected to RASC. Modem dial type Modem set up string Number prefix You have the choice between TONE (DTMF signalling) or PULSE. This string is to set up the modem. The modem setup string precedes each call. The set up string fits for Hayes-compatible modems. The AT command header is added automatically. The default setup string can be expanded if required. The number prefix contains the trunk access code. RASC will add the trunk access code automatically to the customer s telephone number. Local area number Enter the local area number of your location here. RASC suppresses the local area code, if it is equal to the area code in the systems database. Callback confirm (Recall confirm) Select, if manual confirmation for Recall is required. Modem return codes used Recall (Callback) Select, if RASC should use and interpret return codes supplied by the modem on the basis of the Hayes-2400 standard. See chapter Recall (Callback) for a description of the recall function and its parameters (page 2). RASC Start of Operation 11

12 4.1.2 Connection Cases and Examples The following chapters describe connection cases and the related parameters. The directions specify precisely the value of each parameter, based on a number of assumptions. These assumptions are stated at the start of the description of each connection case. The tables state then what to program in the menus mentioned before the headline. 12 RASC Start of Operation

13 4.1.3 Local Connection of RASC Assumptions Port COM 1 is used to connect RASC directly to the exchange. Program in SYSTEMS /menu : Password This parameter states the relevant password for the BusinessPhone exchange. Port COM1 RASC uses the PC s communication port COM1. Baud rate 4800 This baud rate has to match with the BusinessPhone exchange. Program in CONNECT /parameters : Required FULL FULL allows to read and alter the exchange s parameters. READ ONLY prevents any alterations Remote Connection of RASC Assumptions Port COM 1 is connected to an Hayes-compatible modem. RASC is located in an O&M centre in Vienna (national area code 0222). RASC is connected via an exchange to the public network (number 0 for trunk-line access). RASC shall accept the Recall from the exchange without manual confirmation. RASC Start of Operation 13

14 Program in SYSTEMS /menu : Area code This parameter specifies the national area code for the desired customer. Phone Enter the customer s telephone number. Password State the current password of the desired exchange. Port DEFAULT Default uses the value specified in the menu OTHER /setup. Baud rate DEFAULT Default uses the value specified in the menu OTHER /setup. Program in OTHERS /setup or in an init file: Baud rate 1200 Select the baud rate to match with the modem on port COM1. Modem Yes A modem is connected to RASC. Modem dial type TONE It is assumed that the exchange uses DTMF signalling. Modem set up string The initially defined command up string is normally sufficient. The string can be expanded with new commands as required. Number prefix 0 Number used in the exchange to gain external line access. Local area number 0222 This is the area code for the O&M centre. Recall confirm No Recall is accepted without manual confirmation. Modem return Yes codes used Program in CONNECT /parameters : States that RASC shall interpret return codes supplied by the modem on the basis of Hayes 2400 standard. Required FULL This gives you the possibility to read and alter data in the exchange. 14 RASC Start of Operation

15 4.2 CONFIGURATION OF THE BUSINESSPHONE EXCHANGE The BusinessPhone exchange needs configuration for the required connection cases. The commands listed below must be executed to allow the appropriate function of the desired connection case. The instruction specifies exactly the assignment for commands and values, based on a number of assumptions. These assumptions are stated at the start of the description of connection case. The tables below the assumptions show what to program. The default values of the exchange (on delivery), allow local connection of RASC, without resource to programming. Commands that are entered during ongoing communication via the V.24 port or built-in modem do not become operative until the next occasion on which the port is connected. RASC Start of Operation 15

16 4.2.1 Glossary System access number The command 5621 determines the directory number for system access. Transfer allowed The command 5212 allows or prevents transfer of calls to the directory number defined for system access. Recall (Callback) Recall increases security. Unauthorized people can not access the programming facilities of BusinessPhone exchanges. The BusinessPhone exchange permits calls from one predefined telephone number in the public network only. The BusinessPhone exchange checks the authorization by establishing a Recall to the predefined number after receiving a request for system programming. The BusinessPhone exchange first disconnects the incoming call and thereafter makes an outgoing call to the number, defined with command Recall uses the built in modem or an external modem (specified in command 5208). The programming of the BusinessPhone exchange determines, whether Recall takes place or not and in which case Recall takes place (command 5208). Furthermore BusinessPhone offers the choice between automatic acceptance and manual confirmation of Recall calls (see menu OTHER /setup, field Callback confirm ). The customer register SYSTEMS /menu states whether the latest connection used Recall or not (see field Callback ). An external modem requires additional commands for Recall. A Hayes-compatible modem must be connected to the V.24 port. Consult the installation instructions of the modem to program it according to the requirements mentioned in Calls via external modem. The BusinessPhone exchange sends a command string on initiation of each new call. This string contains certain settings that are mandatory for the BusinessPhone exchange, but does not take into consideration the type of trunk. The command string is described in detail in the documents 1/15519-ASB Uen and 1/15519-ASB Uen. These can be ordered separately. More initiation commands for the modem can be defined via command 6016 if required. 16 RASC Start of Operation

17 The commands concern the recall function. Command 5208 This command indicates if Recall is active and for what types of calls recall shall apply. Data 0 prevents Recall. Data 1 Recall is initiated after a call directed to the V.24 port. Data 2 Recall is initiated after a call directed to the built in modem. Command 5209 This command indicates the number of recall attempts that the BusinessPhone exchange makes when the called device does not respond. Value 0 5. Command 5210 This command determines the number of seconds that should precede each new recall attempt. Value: seconds. Command 5211 This command determines the telephone number of O&M centre. Include the digits for trunk or route selection in this number. The number may contain the following characters: Digit to be sent: 0 9, *, # Await second dial tone:- (hyphen) Answering position for day-time and night-time The command 1101 determines the individual answer position for the trunk in a dayswitched exchange. Enter the directory number of System Access (defined with command 5621) and you will have access to system programming by calling this trunk. The command 1102 does the same for the night-time mode. Long time and Short time to wait for the next digit The command 1402 determines the time for long supervision before the first digit and between the digits when dialling. The number of digits where this time-out applies is determined with the command The command 1403 defines the time-out for the following digits. Within time-out the TCD-analysis has to indicate an open number or the call has to be switched to speech state, otherwise the trunk line will be disconnected. RASC Start of Operation 17

18 Baudrate local The command 6009 defines the bit speed of the desired V.24 port for local connection of a terminal, computer or printer. The on-line help gives more information about the baud rate and their short codes. Request local The command 6012 routes a connection request from the connected equipment to the desired service in the exchange. The value 1 will connect to a function capable of communicating with RASC. 18 RASC Start of Operation

19 4.2.2 Local Connection to the V.24 Port of the BusinessPhone Exchange Assumptions The first V.24 port on board position 01 is used. %QOOCPF 2QTV &CVC %QOOGPV Data 0 prevents Recall {12} 2 Selects baud rate = 9600 {4800} 2 (Use the data 12 for the EXU of BusinessPhone 150 V 3.0.) This selection routs calls to port 0100 to a function in the exchange, capable of communicating with RASC. 2 The information in brace { } applies for BusinessPhone 150 V 3.0 only. RASC Start of Operation 19

20 4.2.3 Remote Connection with Transfer Assumptions All requisite programming for normal telephone calls has been done for trunks and routes. The internal modem is situated on board position 01, individual number is the number used for system access (i.e. the internal directory number that accesses the O&M function). %QOOCPF 2QTV &CVC %QOOGPV Data 0 prevents Recall Selects baud rate of 1200 baud for the internal modem This selection routs calls to port 0100 to a function in the exchange, capable of communicating with RASC System access number 5212 YES Transfer of calls to the system access number is permitted. {6001} 3 {0100} {11} {Selects communication method to match with RASC.} 2 {6004} 3 {0100} {1} {Selects the appropriate baud rate. EXU2 = 1200 baud} 2 {6021} 3 {0100} {YES} {Permits selection of port 0100 for modem communication.} 2 3 The commands 6001, 6004 and 6021 do not exist from BusinessPhone 150 V 4.0 onwards (ASB ). 20 RASC Start of Operation

21 4.2.4 Remote Connection with Answering Position Assumptions When a certain trunk shall have the O&M function as answering position, some more programming and assumptions are required in addition to those mentioned under Remote Connection with Transfer on page 2. All requisite programming for normal telephone calls has been done for trunks and routes. The internal modem is situated on board position 01, individual number is the number used for system access, that is the internal number that accesses the O&M function. The relevant trunk has number 777 internally in the BusinessPhone exchange. This line has its own number in the public telephone network. In the example below the O&M (Operation and Maintenance) centre has telephone number %QOOCPF.KPG &CVC %QOOGPV Daytime answering position for trunk 777 is the directory number for system access Night-time answering position. 4 Program for Recall: %QOOCPF.KPG &CVC %QOOGPV This value signifies Recall Makes a second Recall attempt if the first attempt fails seconds pause between attempts Number of the O&M centre (includes the trunk-line-access number) Long time to wait for next digit Short time to wait for next digit. 4 You can use direct-dial-in to the directory number for system access if the public telephone supports direct approach to extensions. RASC Start of Operation 21

22 4.2.5 Remote Connection via External Modem Assumptions The first V.24 port on board position 01 is used. An external modem baud rate is 2400 baud is connected to the above mentioned V.24 port. The modem is programmed for automatic answer and, thereafter, fully transparent data transmission. %QOOCPF 2QTV &CVC %QOOGPV This switches of the Recall function Select rate = 2400 baud This selection means that calls to port 0100 are fed to a function in the exchange capable of communicating with RASC. Program for Recall: %QOOCPF &CVC %QOOGPV This value signifies Recall for calls to the V.24 port BusinessPhone makes up to two further call-backs if the first attempt fails Sets the pause between attempts to 60 seconds Telephone number of the O&M centre. 22 RASC Start of Operation

23 Notes RASC Start of Operation 23

24 Communication is our business Ericsson Business Networks is one of five business areas within the Ericsson group, which has 75,000 employees in more than 100 countries. Their combined expertise in switching, radio and networking makes Ericsson a world leader in telecommunications. Ericsson Schrack AG a member of Ericsson Business Networks is a driving force in voice and data communications. Based in Vienna, Austria, the company supplies advanced products, such as the BusinessPhone line of digital PBXs, key systems, call centre solutions and voice messaging systems for small and medium sized companies. Ericsson Schrack AG Pottendorfer Strasse Subject to alteration without prior notice. B/G KoWo A-1121 Vienna, Austria EN/LZT RC Telephone: RZ C Telefax: Ericsson Schrack Production Sep. 98