Cisco Consulting Collaboration Strategy and Roadmap Service

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1 Cisco Consulting Collaboration Strategy and Roadmap Service Executive Summary Innovations in collaboration technology and the explosive growth of collaboration access points are creating a $9.9 trillion opportunity over the next decade as organizations significantly increase productivity, improve relationships with partners and customers, and speed introduction of new products and services. (Source:, 2014) This service is for customers seeking to: Transform business processes and maximize financial impact through the latest advances in collaboration sollutions Accelerate adoption of collaboration solutions to dramatically improve employee productivity and/or customer service Maximize their ROI on new and existing collaboration technology But maximizing the impact of this evolving technology requires a customized approach and the guidance of experts who understand how to efficiently deliver breakthrough innovations through new use cases and transformational business models. Cisco Consulting s Collaboration Strategy and Roadmap service will help you develop a customized business strategy created by collaboration and industry experts and backed by detailed financial analysis. By leveraging their unmatched expertise, you can be confident that the new use cases and business models that comprise your strategy are the best ones for your organization and fully exploit the collaboration opportunity. And, your customized implementation roadmap will take advantage of the full power of the collaboration technology you have selected, while accelerating adoption and business results. Capturing the $9.9 Trillion Collaboration Opportunity Today, a confluence of technological factors and industry drivers are combining to challenge business as usual for organizations around the world and creating a market transition known as The Internet of Everything (IoE). At its essence, IoE is the networked connection of people, process, data and things. Today, 99.4% of the things in the world are still unconnected. But, that is rapidly changing. By 2017, there will be: 3.6 billion global Internet users 9 billion networked devices globally Page Cisco and/or its affiliates. All rights reserved.

2 An effective collaboration strategy and implementation plan should incorporate information about how competitors are leveraging the power of collaboration, upcoming innovations in collaborative use cases and business models, and deep expertise in the technology required to implement that strategy. 2.5 devices/connections for every person on earth And 5 devices/connections for every Internet user These devices can act as access points for communication, helping people collaborate in new and better ways. As organizations embed collaboration innovations into new business models and strategic use cases, they can dramatically improve employee productivity, accelerate business results, and introduce new breakthrough processes that can become a source of disruptive innovation. In fact, collaboration-driven IoE connections will account for a full 56.7% of the total IoE opportunity, or $9.9 trillion over the next decade. Organizations that develop a comprehensive and customized collaboration strategy now will have a lucrative head start in capturing their share of this tremendous and transformational opportunity. Those who delay, however, could be faced with powerful obstacles because IoE is also changing the playing field for many industries. It will lower barriers of entry for competitors, creating new, agile competition from non-traditional sources. Building the Right Collaboration Strategy and Plan for Your Organization Collaboration is a transformational, multi-faceted communications platform that comprises a wide range of emerging use cases and technologies. Therefore, an effective collaboration strategy and implementation plan should incorporate information about: How competitors in your industry are leveraging the power of collaboration Upcoming innovations in collaborative use cases and business models And deep expertise in the technology required to implement that strategy. In addition, your organization may also require the fact-based business case to justify a significant investment in collaboration, as well as a realistic plan to ensure your organization takes rapid and full advantage of the benefits the technology can bring. As you build your strategy, some of the questions that will be top of mind will include: How can your organization maximize the opportunity created by the Internet of Everything through collaboration technology? How can your different lines of business benefit from the latest advances? How much monetary value can you expect IoE-driven innovations in collaboration to create for your organization in the short-term? In the longterm? Which departments are ready to take advantage of this opportunity? Which ones are not and what can be done to help them become prepared? Page Cisco and/or its affiliates. All rights reserved.

3 How can you create a foundation for rapid adoption of this technology within your organization? Within your customer base? With your valued partners? How can you ensure the solution is effective and easy to use? How much will your collaboration initiative cost? And how can you maximize your ROI on new and existing collaboration technologies? Cisco Collaboration Strategy and Roadmap service provides organizations with the expert business and IoE guidance, deep technology expertise, and proven best practices they need to efficiently create a transformational, customized collaboration strategy and implementation plan. How can you ensure your organization has the skills you need to implement and integrate a state-of-the-art collaboration platform? What are the key success factors? What are the risks you should mitigate? The best way for your organization to answer these questions and accelerate successful adoption of transformational collaboration solutions is to acquire the expertise and best practices you need to develop a customized collaboration strategy and implementation plan. How Cisco Collaboration Strategy and Roadmap Service Can Help Cisco Consulting s Collaboration Strategy and Roadmap service provides organizations like yours with the expert business and IoE guidance, deep technology expertise, and proven best practices you need to efficiently create a transformational, customized collaboration strategy and roadmap including quantifiable estimates of potential business value and an actionable implementation plan. The service will provide you with the plan you need to fully exploit the possibilities created by collaboration in the Internet of Everything economy. The service has three phases: 1. A business analysis phase in which we investigate your requirements and identify collaboration opportunities that will yield the greatest business value for your organization. 2. A technology analysis phase during which we assess your current collaboration infrastructure and what is required to evolve it to the architecture you need. 3. A planning phase that integrates the business and technical findings, allowing Cisco Consulting to build your customized, high-level transformational collaboration strategy and roadmap plan. Page Cisco and/or its affiliates. All rights reserved.

4 Phase 1: Business Analysis Identifying the Best Opportunities for Value Cisco Consulting begins this phase by investigating your requirements, using surveys and conducting interviews to review how end users and Line of Business managers are currently using collaboration in business processes, and to understand their business challenges, requirements, priorities, objectives, and constraints. Our consultants will apply their industry experience and Cisco collaboration technology knowledge to envision a wide range of potential opportunities in which collaboration could help your organization increase revenues, reduce process cycle times, and deliver better customer service. Based on our understanding of your business requirements, our consultants will apply their industry experience and Cisco collaboration technology knowledge to envision a wide range of potential opportunities in which collaboration could help your organization increase revenues, reduce process cycle times, and deliver better customer service. To accomplish this, we consider a wide range of collaboration use cases that leverage video, cloud and mobility architectures in the areas of: Unified Communications solutions: chat, desktop sharing, and employee to employee video to help your end users work smarter Customer Collaboration solutions: remote expert, remote advisor, and contact center solutions that let you bring your expert to the customer wherever they may be to significantly enhance customer service Web conferencing and TelePresence solutions that simultaneously improve productivity and reduce travel costs And mobile and digital collaboration solutions that help people communicate better when they are on the move Your Cisco Consulting team will create detailed examples of these potential use cases and business models, and hold workshops with each of your target user segments to obtain their feedback and tune the collaboration process concepts, as necessary. At the conclusion of this dynamic process, we will work with your team to obtain consensus on your prioritized list of top use case opportunities. Then, Cisco Consulting will perform financial analyses to help quantify the potential business value of your top collaboration use cases and business models. We will consider monetary benefits that include new revenues, improvements in employee productivity, reductions in process cycle times and operating expenses, as well as new, disruptive business processes that embed collaboration to deliver competitive advantages. In addition, we will depict cumulative results so you can review the potential total value of the cross-organizational impact. Page Cisco and/or its affiliates. All rights reserved.

5 Key Processes Benefits Work Products You Will Receive: End-user requirements summary Current issues and recommended remediation plans Financial analysis of selected future-state use cases, including potential business value Technology architecture requirements to support future-state business architecture documentation High-level implementation plan with quick wins identified Business Analysis Perform your business requirements analysis using surveys, workshops, and interviews. Identify breakthrough collaboration use cases that deliver strategic value for your organization. Quantify the value of your top collaboration opportunities. We capture clear understanding of your business requirements and critical processes, including: Current use of collaboration Business challenges Business goals and priorities Constraints We consider a wide range of collaboration technologies and use cases, identifying where innovative collaboration can help you: Increase revenue and productivity Reduce costs and cycle times Improve customer satisfaction and competitive advantage We work with you to prioritize use cases and new business models that will generate the best outcomes for you. We create customized financial justification to calculate the potential impact and ROI of your top use cases. Phase 2: Collaboration Technology Analysis Building the Right Infrastructure Plan During the Collaboration Technology Analysis phase, Cisco Consulting will help ensure you have the right plan to attain the collaboration infrastructure you need to be successful. We start by assessing your organization s existing collaboration technology infrastructure, evaluating any existing problem areas and creating mitigation plans to address them. We then design the high-level architecture you ll need for your new environment, based on your new business models and use cases. That architecture will also address issues that ensure integration with your existing collaboration platforms. Key Processes Technology Analysis Assess your organization s existing collaboration technology infrastructure and identify gaps between current capabilities and requirements. Design the high level collaboration architecture you need for your new environment. Benefits Our evaluation allows us to create mitigation plans that address existing problem areas and alignment gaps. Your collaboration architecture will identify the new technologies you will need including integration plans for existing investments and platforms. Page Cisco and/or its affiliates. All rights reserved.

6 Phase 3: Final Business and Collaboration Architecture and High-Level Plan During this phase, Cisco Consulting will integrate what we have learned during the business and technology analysis and checkpoint discussions to develop your final customized, high-level implementation plan. The information in your roadmap will provide all of the justification you will require to gain approval and funding for your collaboration initiative. Key Processes Benefits Why Cisco Consulting for Collaboration? Expert deep collaboration-based business and technology expertise Cisco is the inventor of industry-leading collaboration technology Extensive track record of delivering transformational collaboration solutions No one understands, delivers and accelerates adoption of the Internet of Everything like Cisco Final Business and Collaboration Architecture and High-Level Plan Integrate learnings from business and technology analysis to develop a final customized, high-level implementation plan. Cisco Consulting will provide you with a comprehensive business plan and technology roadmap to help you gain approval of your initiative and accelerate efficient implementation, including: Recommended collaboration architecture How and where new collaboration use cases and business models will benefit your organization Potential financial value the organization will attain including projected revenue; profit margin improvements; increased speed to market for initiatives, services, and products, etc. Timeline required to implement Resources needed at each roadmap phase Potential obstacles you may encounter and remediation plans to avoid them High-level breakdown of the collaboration project cost Why Cisco Consulting for Collaboration Strategy and Roadmap? Collaboration is an evolving technology that can provide the foundation for use cases and business models that can fundamentally change the competitive playing field in your industry. There is no single, one-size-fits-all formula for implementing that kind of transformational impact the solution must be customized to your specific requirements and embedded into the fabric of your business operations. Cisco Consulting possesses the unique combination of broad and deep experience in both collaboration business value and collaboration technologies you ll need to envision the best opportunities for your organization and to develop the clear, actionable plan to deliver them. Because Cisco is the inventor of these leading collaboration solutions, Cisco consultants understand the technology and what it can accomplish better than anyone else. And, no other vendor understands the Internet of Everything and all its potential as well as Cisco. Cisco continues to be a driving force in delivering the transformational architectures and solutions like cloud, mobility, the Internet of Things, big data, video, and security that are driving and enabling IoE today. And, at Cisco Consulting, we are helping to lead the evolution of IoE and the realization of its value with our customers. Page Cisco and/or its affiliates. All rights reserved.

7 In addition to helping you attain approval for your strategic collaboration project, the Cisco Collaboration Strategy and Roadmap service will increase the likelihood of efficient implementation of your transformational solution. By applying all of this expertise and the best practices we have developed, we have established a track record of helping hundreds of Global 500 and other customers craft successful collaboration strategies and implement large-scale, transformational projects. The Fastest Route to Transformational Collaboration Solutions In addition to helping you attain approval for your strategic collaboration project, the Cisco Collaboration Strategy and Roadmap service will increase the likelihood of efficient implementation of your transformational solution. You ll have a focused business strategy, created by collaboration and industry experts, backed by detailed financial analysis, and designed to drive rapid adoption of your new collaboration solutions. You ll also have confidence that the use cases and business models you ve selected are fully exploiting the IoE opportunity and are the best ones for your organization. And finally, you ll know your customized plan will take maximum advantage of the full power of the Cisco and partner collaboration technology in which you have invested. For the fastest route to the most powerful collaboration solutions, contact your Account Manager or Cisco Consulting at ask-ciscoconsulting@cisco.com for more information. Page Cisco and/or its affiliates. All rights reserved.