Alcatel-Lucent OmniPCX Enterprise Communication Server

Transcription

1 Alcatel-Lucent OmniPCX Enterprise Communication Server Alcatel-Lucent IP Touch 4018 Phone Alcatel-Lucent IP Touch 4008 Phone Alcatel-Lucent 4019 Digital Phone

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3 User manual Introduction How to use this guide Thank you for choosing a telephone from the Alcatel-Lucent IP Touch 4008/4018/4019 Digital Phone range manufactured by Alcatel- Lucent. Your Alcatel-Lucent IP Touch 4008/4018/4019 Digital Phone terminal has a new ergonomic layout for more effective communication. Lift the receiver. Line key. Hang up. Specific key on numeric keypad. Numeric keypad. Partial view of display. Means that the feature is subject to programming. If necessary, contact your installer. Means that the feature can be accessed by pressing a programmed key - seeprogramming the programmable keys. Adjustment reduce. Adjustment increase. Speaker, handsfree. Fixed key. MENU key. Voice mail access key. Move the navigation key up or down. To go back one level (press and release) or to return to the welcome page (press and hold) ; during a call, can be used to access the different pages (Menu, Main, etc.) and to return to the telephone screens. These symbols may be supplemented by small icons or text.

4 How

5 Contents Toc Getting to know your telephone p. 1. Using your telephone p Making a call p Answering a call p Using the telephone in "Hands free" mode p Activating the loudspeaker during a call (receiver lifted) p Making a call using the personal phone book p Redial p Making a callback request to a busy number p Answering an internal call in intercom mode p. 8. During a call p. 9.1 Making a second call during a call p. 9. Answering a second call during a call p. 9. Barring the reception of a new call during communication p. 9.4 Switching between calls (Broker call) p. 10. Transferring a call p. 10. Three-way conference with internal and/or external parties (conference) p Casual conference p Placing a call on hold (HOLD) p Parking a call p Barge-in/Intrusion into an internal call p Sending DTMF signals p Mute, so that your party cannot hear you p. 1.1 Adjust audio volume p Recording the current call p. 1.1 Signal malicious calls p. 1. Sharing p. 1.1 Answering a night or a general bell p. 1. Manager/assistant screening p. 1. Individual pick-up p. 1.4 Hunt groups p. 14. Calling an internal party on his/her pager p. 14. Answering a call on your pager p Calling a party on his/her loudspeaker p Sending a written message to an internal party p. 1.9 Sending a copy of a voice message p Sending a recorded message to a number/a distribution list p Keeping in touch p Diverting calls to another number (immediate forwarding) p Forwarding your calls to your voice message service p When you return, review your recorded messages p Forwarding your calls from the receiving terminal ( Follow me ) p Cancelling all forwardings p Diverting calls when your line is busy (forward if busy) p Do not disturb p Leaving a recorded message for internal callers p Consulting written messages p. 17. Managing your charges p Charging your calls directly to business accounts p. 18. Finding out the cost of an outside call made for an internal user from your terminal... p. 18. Programming your telephone p Initializing your voice mailbox p. 19. Customizing your voice greeting p. 19. Modify the password for your phone set p Modify the password for your voice mailbox p. 19. Configuring the telephone ringer p. 0. Adjusting screen brightness p. 0.7 Selecting language p. 0.8 Programming your personal directory p. 1.9 Programming the programmable keys p Programming an appointment reminder p Identifying the terminal you are on p. 1.1 Lock / unlock your telephone p. 1.1 Call the associated set p..14 Forward your calls to the associated number p..1 Modify the associated number p..1 The Tandem configuration p. Compliance p.

6 Getting to know your telephone Receiver Alphanumeric keypad Navigation WhoAmI Lock Settings Up-down navigator: used to navigate around the home page, through the menus or in a text zone when entering characters. The home page consists of: Information on the status of the set (set locked, call forward, etc.), Date and time, Set programming and configuration features. Functions accessible (set in idle position): Features accessible on call: WhoAmI Identifying the terminal you are on. Conslt/Enq Calling a second person during a call. Lock Lock / unlock your telephone. Send DTMF Sending DTMF signals. end redial Alcatel-Lucent IP Touch 4018 Phone Forward Settings Events Forward your calls to another number. (immediate forwarding, forward to voice mail, forward to bleeper). Configure the set (personal assistant, display, ring tone, voice mail, etc.). Accessing recent calls made and unanswered external calls.. Other features can be accessed depending on the configuration of the system. Record Forbid camp-on Recording the current call. Barring the reception of a new call during communication. Audio keys key:used to validate your choices and options while programming or configuring. end END key: to terminate a call. Handsfree/Speaker Key:to make or answer a call without lifting the receiver (IP Touch 4008/4018 phone). Lit in handsfree mode or headset mode (short press). Flashing in speaker mode(long press). Back/Exit key: to return to previous menu (short press) or return to first screen (long press). Function keys redial Intercom/Mute key: during a call: press this key so that your party cannot hear you, terminal idle: press this key so that you can automatically answer a call without lifting the receiver. To adjust the speaker or receiver volume up or down Messaging key to access various mail services If the key flashes orange, a new voice message, a new text message or a callback request has been received. 'Redial' key: to access the 'Redial' feature (short press), call back on the last 8 number dialed (long press). Feature keys and programmable keys Guide key: use to obtain information on the pre-programmed keys or to access the set programming or configuration. Phone book key: access your personal directory. Pre-programmed feature keys and programmable key: lit when the feature associated key is activated.

7 1 Using your telephone Other 1.1 Making a call 1. Using the telephone in 'Hands free' mode (IP Touch 4008/4018 Phone only) Terminal idle: Dial the number for your call Lift the receiver Number required Handsfree (IP Touch 4008/ 4018 Phone only) Number required Press and release you are in handsfree mode Call in progress: Programmable line key with the To make an external call, dial the outside line access code (9) before dialing your party's number. The digit 9 is the ault code for an outside line. Press and release For the attendant, dial '0' (by ault). During a call, you can lift the receiver without terminating the call. 1. Answering a call 1.4 Activating the loudspeaker during a call (receiver lifted) - Speaker. the loudspeaker key flashes Lift the receiver Handsfree (IP Touch 4008/4018 Phone only) Press the key for the line that is lit up Activate loudspeaker (long press) The key is no longer lit Adjust volume (9 levels) Deactivate loudspeaker (long press) press and release the loudspeaker key to switch to handsfree mode (light steady). 7

8 1 Using your telephone 1. Making a call using the personal phone book 1.8 Answering an internal call in intercom mode (IP Touch 4008/4018 Phone only) You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected directly in handsfree mode. The screen shows the caller s identity. To activate - Terminal idle: Press and release Press the programmed key directly (0 to 9) Select the contact to call Start the call corresponding LED lights up 1. Redial When your caller hangs up, intercom mode remains active. Redialing the last number dialed (redial): To deactivate - Terminal idle: redial 'Redial' key(short press) Call back on the last 8 number dialed: last number redial The corresponding LED goes out redial Events Outgoing calls 'Redial' key (long press) Select the No. from the last ten dialed Start the call 1.7 Making a callback request to a busy number the number you are calling is busy Callback 8

9 During a call Other.1 Making a second call during a call. Answering a second call during a call A second party is trying to call you: Number of second party Send DTMF Set is locked Name or no. of the caller displayed for seconds Light flashes The first call is placed on hold answer displayed call Other methods for calling a second party: The first call is placed on hold redial Call back one of the last 10 numbers dialed (long press). Calling from your personal directory (PersSpDial) Programmable line key. Line key for which icon is flashing To return to your first caller and end the call in progress To cancel your second call and recover the first: end Key for the line whose light is flashing end Key for the line whose light is flashing. Barring the reception of a new call during communication If you make an error, hang up: your telephone will ring and you will recover your first call. During communication, you do not want to be called by another caller: Forbid camp-on Allow camp-on To bar or authorize new calls during communication 9

10 During a call Cancel conference and return to first correspondant:.4 Switching between calls (Broker call) End conference During a call, a second call is put on hold. To alternate between calls: After the conference, to leave your two parties talking together: Place your first party on hold Light flashes. Transferring a call To transfer your call to another number: end Hang up.7 Casual conference During a -way conference, you can add up to three additional participants. No. of the nd terminal If the number receiving the transfer answers: The first call is placed on hold You are in a -way conference Add Number required your party answers Transfer Insert Display the number of participants in the conference. Transfer between two outside calls may not be possible, depending on system configuration. Three-way conference with internal and/or external parties (conference).8 Placing a call on hold (HOLD) Private hold: during a call, you may place the call on hold and recover it later, on the same telephone. your call is placed on hold During a call, a second call is on hold. Conference Press the key for the line that is lit up (Call in progress) Press 'Hold' to recover the call on hold: Reply 10 Key for the line whose light is flashing

11 During a call Protection against Barge-in/intrusion:.9 Parking a call Intrusion protection Park/retrieve call Settings Services Consultation You can park a call and retrieve it on another extension: Park the call Additional services BrgIn/ntr protect Barge In Your party is parked and hears the hold melody. To recover the parked call: Enter the number of the telephone on which you want to resume the call Protection is cancelled when you hang up. Twice Enter the number desired Park/retrieve call Settings Services Consultation.11 Sending DTMF signals Even if your system is not touchtone by ault, during a call you sometimes have to send DTMF signals, to a voice server, an automated attendant or a remotely consulted answering machine. Call pickup Park/retrieve Consultation Send DTMF If the parked call is not recovered within a preset time (1 min 0 by ault), it is either transferred to the attendant or it rings back the extension that parked the call, depending on system configuration. To activate.10 Barge-in/Intrusion into an internal call The feature is automatically cancelled when you hang up.;. Your party s line is busy. If the number is not protected and if authorized, you can intrude into the call: Barge In 11

12 During a call.1 Mute, so that your party cannot hear you.14 Recording the current call You can hear your party but he/she cannot hear you: To record the call during communication: The key lights up Record Disable microphone Ready to start recording To stop the recording At the start or end recording, your party hears a beep. The key is no longer lit.1 Signal malicious calls Resume the call Malicious This key lets you signal a malicious call. If this call has an internal source, it is signalled to the system by a special message..1 Adjust audio volume During a call, to adjust the volume level of the loudspeaker or receiver: Adjust audio volume 1

13 Sharing Other.1 Answering a night or a general bell. Individual pick-up Night service call pickup When the attendant is absent, outside calls to the attendant are indicated by a general bell. To answer: You hear a telephone ringing in an office where no-one can answer. If authorized, you can answer the call on your own telephone. If the telephone ringing is in your own pick-up group: Group call pick up Settings Services Consultation Settings Services Consultation Call pickup Night call pick up Call pickup ProcessGrp pick up. Manager/assistant screening If the telephone ringing is not in your pick-up group: Individual call pickup Screened list: System configuration allows manager/assistant groups to be formed, so that the manager s calls can be directed to one or more secretaries. From the manager s or assistant s telephone: Settings Services Consultation Incoming calls are screened by a designated person (assistant, etc.) Call pickup Set call pick up Press Screening key Press Screening key 'Secretary' call key (when there are several assistents) Dial the number of the ringing telephone The system can be configured to prevent call pick-up on certain telephones. Press the same key to cancel Screening is indicated on the manager s telephone by the icon corresponding to the screening programmed key. 1

14 Sharing.4 Hunt groups Hunt group call: Certain numbers can form a hunt group and can be called by dialing the group number.. Calling an internal party on his/her pager The number called does not answer and you know that the person called has a pager: Your party does not answer paging in progress is displayed Group No. Temporary exit from your hunt group: Exit station hunt group 'paging' programmed key Your party can answer from any telephone in the system. Settings Services Consultation. Answering a call on your pager Additional services Exit hunt group Return into your group: Enter station hunt group Your group number Paging answer A call on your pager can be answered from any telephone within the system. your pager beeps Settings Services Settings Services Consultation Consultation Additional services Enter hunt grp your group number Your group number.7 Calling a party on his/her loudspeaker Belonging to a group does not affect the handling of speed dials. A specific telephone within a group can always be called by using its own number. Your internal party does not answer. If authorized, you can remotely activate your party s phone: Your party does not answer StSpkr announ. you are connected to the loudspeaker on your party s phone (if he/ she has the handsfree feature) 14

15 Sharing.8 Sending a written message to an internal party.10 Sending a recorded message to a number/a distribution list Text mail Send Voice mail Send Preined message: Dial the number to be called Recording Personal code End Preined msg Message to complete: Select the message to be sent Send message End recording Enter the destination voic number Mnemonic 0 Send To complete spell the addressee's name Options Send message During the recording, you can: Select the message to complete Complete the message Send message Rewind Play back the message from the start..9 Sending a copy of a voice message Backward Listen to the end of the message. Pause Stop recording momentarily. new voice message Display shows the number of new and old messages End End recording. Personal code * Options: used to assign transmission options (confidential, urgent, confirmation, etc.). Consult Review message Forward message Record a comment # End recording Enter the destination voic number Mnemonic Send Spell the addressee's name Send message 1

16 4 Keeping in touch Other While listening to messages, you can: 4.1 Diverting calls to another number (immediate forwarding) Rewind Play back the message from the start. The number can be your home, cell or mobile, voice message, or an internal extension (attendant, etc.). Backward Listen to the end of the message. Forward Immediate forward Pause Pause while listening to the message. Twice Dial the number to be called Forward Enter the voic number. Do not disturb activated End of message Terminate consultation. After reviewting the message, you can: Directory number required (0 to 9) Press programmable key Exit Play back the message from the start. You can make calls, but only the can call you. Erase Erase message. Callback Call sender of message. 4. Forwarding your calls to your voice message service Save Save the message. Imm forward to VM Do not disturb activated Replay Listen to message. Forward message Send a copy of a message. 4. When you return, review your recorded messages The light indicates that messages have been received. 4.4 Forwarding your calls from the receiving terminal ( Follow me ) Remote forward Display shows number of new messages You wish to receive your calls in your present location: Use the Follow me feature. Personal code Forward Remote forward Do not disturb activated reviewing messages Number receiving forwarding 1

17 4 Keeping in touch 4. Cancelling all forwardings 4.8 Leaving a recorded message for internal callers You can leave a message on your terminal which will be displayed on the screen of the terminal calling you. Forward Deactivate forward Twice New text message Forward to text 4. Diverting calls when your line is busy (forward if busy) Preined msg To complete Forward on busy Forward Forward on busy Select a preined message Select a preined message to complete Twice Complete your message Twice Number receiving forwarding 4.9 Consulting written messages The light indicates that messages have been received. forwarding is acknowledged new text message Display shows number of new messages 4.7 Do not disturb Display shows name of Read message sender, with date, time and ranking of message Do not disturb On/Off You can make your terminal temporarily unavailable for all calls. After reviewting the message, you can: Read the message Settings Services Consultation Delete Delete the message. Recall Call sender of message. DoNotDisturb-Lock Do not disturb Do not disturb activated Text answer Forward a message to the message originator. Personal code Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their sets when they try to call. end Terminate consultation. 17

18 Managing your charges Other.1 Charging your calls directly to business accounts You can charge the cost of your outside calls to business account numbers. Settings Services Consultation Additional services Business account code number of business account number required. Finding out the cost of an outside call made for an internal user from your terminal Settings Services Consultation Consultation & callbacks Charging information 18

19 Programming your telephone Other.1 Initializing your voice mailbox. Modify the password for your phone set Light flashes Enter your personal code, then record your name following the voice guide instructions Settings Set Password. Customizing your voice greeting You can replace the greeting message by a personal message. Voice mail Personal code Perso options Old code (4 digits) New code (4 digits) Enter new password again to confirm This code acts as a password controlling access to programming functions and the user ' Set Locking ' feature (code by ault: 0000). Greeting message Perso greeting.4 Modify the password for your voice mailbox Normal prompt Perso greeting End Voice mail Perso options Press to return to the ault message Recording End recording Personal code Accept Restart Replay Admin options General admin My password Confirm Re-record a message Replay message New code (4 digits) # end As long as your voice mailbox has not been initialized, password is your extension number or

20 Programming your telephone. Configuring the telephone ringer Ring without beep 1 beep before ring Settings Set Ringing beeps bef ring Choose the tune: Adjust ringer volume while a call arrives confirm your choice Internal call External call Select the type of call to which the ringing is to be associated your telephone rings Adjusting the ringer volume: Select the melody of your choice (1 tunes) Adjusting the ringer volume: confirm your choice. Adjusting screen brightness Settings Set Contrast Ringing level Activate/disable meeting mode (progressive ringing): Select the level of your choice (1 levels) Confirm your choice Adjusting screen brightness.7 Selecting language Normal ringing Silent mode Settings Set ProgressiveRinging Activate/deactivate discreet ring mode confirm your choice Language Select the language of your choice Confirm your choice 0

21 Programming your telephone.8 Programming your personal directory.10 Programming an appointment reminder You can ine the time of a temporary reminder (one in 4 hours) or a permanent reminder (every day at the same time). Program a temporary reminder call: Press and release Enter the number Settings Set Consultation Settings Set Directory program Appointment Modify Twice Enter time of appointment At the programmed time, your telephone rings: Select an empty entry in the directory Modify the associated number Enter the number desired.9 Programming the programmable keys Settings Set Key programming If you are on call, the display flashes and an audio tone is generated. After unanswered calls, a temporary request is cancelled but a permanent request remains in memory. If your calls are forwarded to another terminal, the forwarding is not applied to the reminder call..11 Identifying the terminal you are on Services Modify Press a key to program WhoAmI Erase.1 Lock / unlock your telephone Lock your telephone is locked/unlocked Enter your personal code 1

22 Programming your telephone.1 Call the associated set.1 Modify the associated number The number of another set can be associated with your set number (see Modify the associated number). To call it: The associated number can be a phone set number, the voice mail number or the pager number. Settings Services Consultation Settings Services associated Associate Call associate Start the call.14 Forward your calls to the associated number If you have previously ined an associated number, you can forward your calls to this number. Settings Services Consultation Enter your personal code Modify.1 The Tandem configuration Enter the new associated number acceptance of the programming is displayed This configuration lets you group two sets under a single call number. Your set is then the main set and the second set, usually a DECT set, is the secondary set. Each set has its own directory number, but the tandem number is that of the main set. When you receive a call, the two sets ring simultaneously. When one of the sets answers, the other set stops ringing. When all the lines of the main set are busy, the secondary (DECT) set does not ring. The secondary set can still be called by its own number, but in this case, the tandem function will no longer be taken into account. Most of the functions are common to the two sets, for example: forwarding, meet-me reminder, the various messages, etc., while others are specific to each set, for example: individual directory, last number redial, out of service, set padlock, etc. For more information regarding this configuration, contact the person in charge of your installation. Associate Ovflw to associate Overflow if busy For forwarding when you do not answer For immediate forwarding when your line is busy Ovflow busy/no ans Deact ovflow assoc Apply For forwarding if you do not answer or if you are busy To cancel the forwarding to associate function

23 Compliance howtoc Independently of the legal warranty that covers this appliance, it is guaranteed for 1 year, parts and labour, counting from the date indicated on your invoice. The invoice will be demanded if making a claim under the warranty. The warranty does not however confirm in the following cases: in the event of use that does not comply instructions given in this user s manual, faults or damage caused by natural wear, damage resulting from a cause external to the appliance (e.g. impact, fall, exposure to dampness, etc.), noncompliant installation or modifications or repairs carried out by people who are not approved by the manufacturer or retailer. Warning: never place your telephone in contact with water. To clean your telephone, you may however use a damp soft cloth. Never use solvents (trichlorethylene, acetone, etc.) which may damage the plastic parts of your telephone. Never spray it with cleaning products. To avoid accidentally damaging the set telephone line connector, make sure you position the cord correctly in the compartment intended for this purpose. The ear piece and microphone area of the handset may attract metallic objects that may be dangerous for the ear. The wording is not contractual and may be subject to change. Some features of your telephone are controlled by a software key and the configuration of the unit. Declaration of compliance EC countries: we, Alcatel-Lucent Enterprise, declare that the Alcatel-Lucent IP Touch 4008/4018 and 4019 Digital Phone products comply essential demands of Directive 1999//CE of the European Parliament and Council. A copy of the original of this declaration of compliance can be obtained from your installer. Information relative to the environment This symbol indicates that at the end of its life, this product should be subject to special collection and disposal in member countries of the European Union, as well as in Norway and Switzerland. By ensuring this product is disposed of correctly, you will help to conserve natural resources and help prevent potential negative consequences to the environment and human health which could otherwise be caused by inappropriate disposal of this product. For further details about recycling this product, please contact the supplier who sold you the product. Alcatel-Lucent Enterprise, in keeping with its policy of constant product improvement for the customer, reserves the right to modify product specifications without prior notice. Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel- Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright 007 Alcatel-Lucent. All rights reserved. MU19008USAB-E800ed01-807