Fanfare Loyalty Application

Transcription

1 Fanfare Application page 1 QUICK REFERENCE GUIDE Fanfare Application Ingenico Telium2 United States 2014 Elavon Inc. Elavon is a registered trademark in the United States and/or other countries. All rights reserved. This document is prepared by Elavon as a service for its customers. The information discussed is general in nature and may not apply to your specific situation. TRM-QRG-1487 US 0714

2 Fanfare Application page 2 TIPS FOR PROCESSING ENTER or YES BACKSPACE CANCEL or NO Press ENTER to access the Main Menu from the idle screen To scroll through the menu, use the up and down arrows on the key pad Select the number that corresponds to the menu option of choice or press ENTER when the selection is highlighted Press and hold BACKSPACE to advance paper to desired length The following prompts may appear depending on terminal setup, card type, and/or entry method. CLERK/SERVER PROMPTS: Enter Clerk/Server ID and If prompted, select YES to Add Clerk/ Server ID If prompted, enter Clerk/Server Name and

3 Fanfare Application page 3 DEBIT CASH BACK PROMPTS: Select YES for cash back or NO to bypass Enter cash back amount and Select ACCEPT to confirm amount or CHANGE to return to previous screen INVOICE/TICKET PROMPT: Enter Invoice or Ticket # and MANUALLY-KEYED SECURITY PROMPTS: Enter the CVV2 code and Select YES or NO to indicate card presence Enter the address and Enter the zip code and

4 Fanfare Application page 4 PURCHASING, BUSINESS, OR COMMERCIAL CARD PROMPTS: Press 2 for Purchasing Card Enter the Customer PO Number and Enter the Tax Amount and press ENTER If prompted, select YES if Tax Exempt TIP PROMPTS: If prompted, Select TIP AMOUNT, TIP %, or NO TIP If prompted, select Tip % from list or select OTHER If prompted, enter Tip Amount or Tip Percentage and Select ACCEPT to confirm amount or CHANGE to change the amount

5 Fanfare Application page 5 INTEGRATED LOYALTY TRANSACTIONS CREDIT/DEBIT SALE NOTE: The Basic application will not prompt for a physical card. Select SALE Select CREDIT or DEBIT Enter the amount and Swipe, insert, or tap card, or manually enter the account # and If manually keyed, enter the expiration date and If prompted, select YES to Confirm Amount or NO cancel transaction If promped, enter PIN and If prompted, enter the last 4 digits of the account # and New Member: Select NO at Member? Select ENROLL to join program Select PAYMENT CARD, PHONE NUMBER, or LOYALTY CARD If prompted, enter the 10-digit phone number and/or swipe/key loyalty card and If prompted, select USE NOW to take advantage of the available promotion or USE LATER to bypass cont d next

6 Fanfare Application page 6 CREDIT/DEBIT SALE (CONT D) Existing Member: Select YES at Member? Select PHONE NUMBER or LOYALTY CARD Enter the 10-digit phone number or swipe/key loyalty card and If prompted, select USE NOW to take advantage of the available promotion or USE LATER to bypass Non-member without enrollment: Select NO at Member? Select NO THANKS The transaction processes and a Merchant Copy of the receipt prints Select YES to print Customer Copy If manually keyed, imprint card and

7 Fanfare Application page 7 LOYALTY SUBMENU TRANSACTIONS ENROLL Use this function to enroll a member into the loyalty program using a phone number or loyalty card. NOTE: The Basic application will not prompt for a physical card. If GIFT is not a menu option proceed to the next step. Select GIFT Select LOYALTY Select ENROLL Select PHONE NUMBER or LOYALTY CARD Enter the 10-digit phone number and/or swipe/key loyalty card and Enter the amount and The transaction processes and a Merchant Copy of the receipt prints Select YES to print Customer Copy

8 Fanfare Application page 8 INQUIRY Use this function to obtain the balance on a loyalty account using the customer s phone number or loyalty card. NOTE: The Basic application will not prompt for a physical loyalty card. If GIFT is not a menu option proceed to the next step. Select GIFT Select LOYALTY Select INQUIRY Select PHONE NUMBER or LOYALTY CARD Enter the 10-digit phone number or swipe/key loyalty card and press ENTER The transaction processes and a Customer Copy of the receipt prints

9 Fanfare Application page 9 POINTS Use this function to add points or credit a visit to an active account. NOTE: The Basic application will not prompt for a physical card. If GIFT is not a menu option proceed to the next step. Select GIFT Select LOYALTY Select POINTS Select PHONE NUMBER or LOYALTY CARD Enter the 10-digit phone number or swipe/key loyalty card and Enter the amount and The transaction processes and a Merchant Copy of the receipt prints Select YES to print Customer Copy

10 Fanfare Application page 10 REDEEM Use this function to redeem an available reward/promo on an active loyalty account. NOTE: The Basic application will not prompt for a physical loyalty card. If GIFT is not a menu option proceed to the next step. Select GIFT Select LOYALTY Select REDEEM Select PHONE NUMBER or LOYALTY CARD Enter the 10-digit phone number or swipe/key loyalty card and Enter the amount and Enter the promo code and The transaction processes and a Merchant Copy of the receipt prints Select YES to print Customer Copy

11 Fanfare Application page 11 VOID Use this function to cancel a loyalty transaction in the open batch. NOTE: If GIFT is not a menu option proceed to the next step. Select GIFT Select LOYALTY Select VOID Select ALL, REFERENCE #, CLERK #, INVOICE/PO #, ACCOUNT #, APPROVAL CODE, or PHONE # Locate the transaction to void by entering the selected search criterion and press SELECT Select YES to confirm the void or NO to cancel The transaction processes and a Merchant Copy of the receipt prints Select YES to print Customer Copy

12 Fanfare Application page 12 RETURN Use this function to reverse loyalty progress. NOTE: The Basic application will not prompt for a physical loyalty card. If GIFT is not a menu option proceed to the next step. Select GIFT Select LOYALTY Select RETURN Select PHONE NUMBER or LOYALTY CARD Enter the 10-digit phone number or swipe/key loyalty card and Enter the amount and The transaction processes and a Merchant Copy of the receipt prints Select YES to print Customer Copy

13 Fanfare Application page 13 REPORTS Use this function to print or display a Totals Report for the current loyalty submenu batch. NOTE: If GIFT is not a menu option proceed to the next step. Select GIFT Select LOYALTY Select REPORTS Select CURRENT BATCH or PREVIOUS BATCH Select PRINT or DISPLAY Terminal displays or prints the Totals Report Press ENTER to return to the Menu

14 Fanfare Application page 14 RECEIPT EXAMPLES NON-MEMBER CREDIT CARD SALE

15 Fanfare Application page 15 EXISTING MEMBER CREDIT CARD SALE WITH REWARDS