QUICK REFERENCE GUIDE Electronic Gift Card

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1 Ingenico Telium2 Canada QUICK REFERENCE GUIDE Electronic Gift Card 2015 Elavon Inc. Elavon is a registered trademark in the United States and other countries. All rights reserved. Apple Pay and Touch ID are trademarks of Apple Inc. This document is prepared by Elavon as a service for its customers. The information presented is general in nature and may not apply to your specific situation. EGC-QRG-1376-CAN Rev 0815

2 Electronic Gift Card page 2 TIPS FOR PROCESSING ADMIN key ENTER or YES BACKSPACE CANCEL or NO Press ENTER to access the Main Menu from the idle screen To scroll through the menu, use the up and down arrows on the key pad Select the number that corresponds to the menu option of choice or press ENTER when the selection is highlighted Press and hold the BACKSPACE to advance paper to desired length

3 Electronic Gift Card page 3 CARD ACTIVATION Use this function to issue a new gift card. Gift cards are not valid until activated. Select ACTIVATION Enter the amount and press ENTER Swipe gift card or manually enter the card # and press ENTER Choose PAYMENT TYPE this prompt is used to designate the payment method received in exchange for the Gift card Select CREDIT, DEBIT, or CASH/COMP The terminal communicates to activate gift card and add transaction amount as the starting balance. A Merchant Copy of the receipt prints. Press ENTER to continue If prompted, swipe, insert, or tap credit/debit card, or manually enter the account # and press ENTER, and follow prompts The terminal communicates to authorize amount on the credit/debit card and a Merchant Copy of the receipt prints. If manually keyed, imprint card and press ENTER

4 Electronic Gift Card page 4 SALE/REDEMPTION Use this function to process a purchase using the available funds on a gift card. Select REDEMPTION Enter the amount and press ENTER If prompted, select YES to Confirm Amount or NO to cancel transaction Swipe gift card or manually enter the card # and press ENTER The transaction processes and a Merchant Copy of the receipt prints BALANCE INQUIRY Use this function to obtain the available balance on a gift card. Select BALANCE INQUIRY Swipe gift card or manually enter the card # and press ENTER The transaction processes and a Customer Copy of the receipt prints.

5 Electronic Gift Card page 5 REFUND/ADJUSTMENT Use this function to add value to the balance of an active gift card. This may be used when a customer returns an item or when store credit is issued. Select REFUND Enter the amount and press ENTER Swipe gift card or manually enter the card # and press ENTER The transaction processes and a Merchant Copy of the receipt prints

6 Electronic Gift Card page 6 RELOAD/INCREMENT Use this function to add value to the balance of an active gift card. Select RELOAD Enter the amount and press ENTER Swipe gift card or manually enter the card # and press ENTER Choose PAYMENT TYPE this prompt is used to designate the payment method received in exchange for the Gift card Select CREDIT, DEBIT, or CASH/COMP The terminal communicates to reload gift card and add transaction amount to the available card balance. A Merchant Copy of the receipt prints. Press ENTER to continue If prompted, swipe, insert, or tap credit/debit card, or manually enter the account # and press ENTER, and follow prompts The terminal communicates to authorize amount on the credit/debit card and a Merchant Copy of the receipt prints. If manually keyed, imprint card and press ENTER

7 Electronic Gift Card page 7 CARD REFUND/ZERO CARD Use this function to reduce the balance of a gift card to $0. This may be used when a gift card is activated for the incorrect amount, or when the remaining gift card balance is returned to the customer in cash. Please consult your internal policies and procedures for more information. Select ZERO CARD Swipe gift card or manually enter the card # and press ENTER The transaction processes and a Merchant Copy of the receipt prints BATCH INQUIRY Use this function to print or display a Totals Report for the current or previous gift card batch Select BATCH BAL Select CURRENT BATCH or PREVIOUS BATCH The terminal will communicate and display or print the current or previous batch totals as reflected on the gift card host. This will report only approved transactions. Select PRINT or DISPLAY If display is selected, press ENTER to return to the Gift menu

8 Electronic Gift Card page 8 REPRINT Select OTHER Select REPRINT Select LAST RECEIPT or SEARCH If Search is chosen: Select ALL, REFERENCE #, CLERK/ SERVER #, INVOICE #, ACCOUNT #, CUST PO #, RRN, or APPROVAL CODE Locate the transaction by entering the selected search criterion and press SELECT Select MERCHANT COPY, CUSTOMER COPY, or BOTH The selected receipt(s) will print TOTALS REPORT Use this function to print or display the count and total amount for each gift card transaction Select PRINT TOTALS Select PRINT or DISPLAY The totals will print or display If display is selected, press ENTER to return to the Gift menu

9 Electronic Gift Card page 9 MERCHANTCONNECT The Online Window To Your Payment Processing Account MerchantConnect is your one-stop destination for online customer service. It contains everything you need to manage your electronic payment activity. My Account. Manage your account online. View statements, view or update your profile, request new products and track equipment shipments. My Reports. Provides you with timely and secure accounting information such as deposit summaries, transaction activity, charge back and retrieval status and more. Support. Find resource information about transaction processing, industry mandates, product support and practical tips to help improve your bottom line. Getting Started Is: Fast, Easy, Secure and Free! Go to

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