Social capital and the workplaces. Implementation, interpretation and impact.

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1 Social capital and the workplaces. Implementation, interpretation and impact. COPSOQ Conference Freiburg, Sept. 9-10,2009 Tage S. Kristensen

2 The national background

3 Hapiness and life satisfaction 1. Denmark 2. Finland 3. Ireland 4. Sweden 5. Austria 6. Luxembourg 7. Spain 8. Holland 9. Malta 10. Belgium EU ,7 16,2 15,8 15,7 15,7 15,7 15,3 15,2 15,2 15,2 14,6 Point EQLS, 2003.

4 Corruption Index Danmark Finland New Zealand Singapore Sverige Island Holland Schweiz Canada Norge 9,4 9,4 9,4 9,3 9,3 9,2 9,0 9,0 8,7 8,7 20 USA 7,2 72 Kina 3,5 143 Rusland 2,3 179 Somalia 1,4 (Transparency International Globe Corruption Report, 2008)

5 Income distribution in some of the countries of the world year 2000 Equality Danmark 24,7 Inequality Gini index Sverige Norge 25,0 25,8 Finland 26,9 Tyskland Holland 28,3 30,9 Frankrig 32,7 England 36,0 Rusland USA 39,9 40,8 Kina 44,7 Brasilien 58 Sierra Leone 62,9 Namibia 74,3 Wikipedia, 2007.

6 Job satisfaction in Western Europe Denmark Ireland Holland Austria UK Belgium Finland Sweden Germany Italy France Spain Portugal Greece ,50 2,40 2,36 2,31 2,27 2,21 2,17 2,11 2,11 1,99 1,97 1,96 1,96 1,73 Score (0 3) Dublin instituttet

7 Tension between employees and employers? The proportion reporting: Many tensions Denmark 6% 2. Sweden 3. Finland 4. Cypern 5. Estonia 16% 17% 18% 20% EU 25 36% 24. Slovenia 25. Rumania 26. France 49% 49% 49% 27. Lithuania 28. Poland 53% 53% EQLS, 2003.

8 Influence at work in European countries, 2005 Extent of autonomy in the workplace, by country Fourth European working conditions survey, 2007

9 Modern work organization in Europe, 2005 Advanced functonal flexibility and teamwork, by country (%) Fourth European working conditions survey, 2007

10 Who is the boss in European countries? Types of demands as determinants of pace of work, by country (%) Fourth European working conditions survey, 2007

11 Some results concerning workplace social capital

12 Trust and justice in the BEST study Justice Day care Health care Bank Inst. handicap Home care Transport material Consult firm Saving bank Machine factory IT-firm 50 Catering Family councelling 40 Printing Trust

13 Social capital and work environment in schools and institutions for children

14 4,7 Satisfaction Social capital and job satisfaction in Copenhagen Schools 2008 Independent institutions 4,6 Special institutions Kindergartens Nurseries 4,5 Activity centers 4,4 Copenhagen * Integrated institutions 4,3 4,2 Special schools Elementary schools 4,0 4,1 4,2 4,3 4,4 4,5 4,6 4,7 4,8 4,9 5,0 Social capital

15 Jeg kan anbefale andre at søge arbejde hos os Social capital and recommendation of own work to others 6 Skoler Social kapital og spørgsmålet 'Jeg kan anbefale andre at søge arbejde hos os' 5,5 5 4,5 4 3,5 3 2,5 2 1, ,5 2 2,5 3 3,5 4 4,5 5 5,5 6 Social kapital

16 Hos os er stemningen præget af arbejdsglæde Social kapital og job satisfaction (At our workplace the atmosphere is one of joy concerning our work) 6 Skoler Social kapital og spørgsmålet 'Hos os er stemningen præget af arbejdsglæde' 5,5 5 4,5 4 3,5 3 2,5 2 1, ,5 2 2,5 3 3,5 4 4,5 5 5,5 6 Social kapital

17 Hos os bliver tingene ændret, hvis man gør opmærksom på, at noget kan gøres bedre Social capital and improvements at work (At our workplace things are changed if someone points out that things can be done in a better way) 6 Skoler Social kapital og spørgsmålet 'Hos os bliver tingene ændret, hvis man gør opmærksom på, at noget kan gøres bedre' 5,5 5 4,5 4 3,5 3 2,5 2 1, ,5 2 2,5 3 3,5 4 4,5 5 5,5 6 Social kapital

18 Social capital and bullying 20 19,6% 15 11,4% 10 6,0% 5 3,8% 0 Under 3,75 3,75-4,8 4,8-5,6 Over 5,6 Copenhagen schools and institutions 2008

19 Social capital in schools in a provincial municipality Justice Sp 70 Sv No Ly Hy Te 60 Ka DK So 50 Mø Ro Ba 40 Gr Trust

20 Social capital and quantitative demands in municipal schools Quantitative demands Gr Mø Ro Ka Ba DK Hy So Te Sv Sp Ly No Social capital

21 Social capital and commitment to the workplace in municipal schools Commitment 80 Sp 70 Ba So Hy Te Sv No Ly 60 Mø Ka Ro DK 50 Gr Social capital

22 Social capital and recognition at work (rewards) in municipal schools Recognition 80 Te Sp Ly 70 Ba So DK Hy Sv No 60 Mø Ro Ka 50 Gr Social capital

23 Social capital and quality of leadership at municipal schools Leadership quality 70 Sv No Sp Ly Te 60 So Hy 50 Ka Ba DK Ro 40 Mø Gr Social capital

24 Social capital. The strong fellowship

25 Social capital and job satisfaction Job satisfaction D C 70 E B 60 A H F G The strong fellowship Social capital

26 Social capital and intentions to quit Intentions to quit G A 40 H F B E 30 D The strong fellowship C Social capital

27 Social capital and appreciative leadership Appreciative leadership % 100 C 80 G D A H F B E The strong fellowship Social capital

28 Perspectives

29 Purposes of the 3-level concept To develop valid instruments for use at different levels To improve communication between researchers, work environment professionals, and the workplaces To make national and international comparisons possible To improve surveys of the work environment and evaluations of interventions To make it easier to operationalize complicated theories and concepts

30 Characteristics of a good tool The challenge is to combine: Theory based Relevant for practice Adapted to the individual country Applicable in all countries

31 The world values map (Inglehart & Welzel. Modernization, Cultural Change and Democracy. 2005)

32 Great Place to Work: A concept based on social capital The five parameters in Great Place to Work : - Credibility - Respect - Fairness - Pride - Camaraderie

33 Great place to work lower turnover of personnel Voluntary turnover % Comparison with 100 companies that were not among the best and labor market total. US. 30 Average for the US 20 The 100 best De 100 second best 23 % 12 % 14 % 10 Lymann, 2008

34 Sickness absence at the 50 best workplaces in Denmark ,0-1,9 % Number of workplaces 2,0-2,9 % 22 3,0-3,9 % 10 4,0-4,9 % 4 (No information: 4) Mean value 2.4 % Oxford, 2009.

35 Social capital - a strategic investment? General model Globalization Company social capital Welfare Psychosocial factors at work

36 In 1-2 years Workplace social capital has become the hottest topic in Danish work environment communities. Dozens of projects have been launched, courses are being offered, and the consultancy firms have already smelled big money. The enthusiasm is high among unions as well as employers.

37 You can get this presentation by mailing to

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