ENGINEERING MANAGEMENT CERTIFICATION INTERNATIONAL EMCI TM BODY OF KNOWLEDGE EMCI-BOK TM

Transcription

1 ENGINEERING MANAGEMENT CERTIFICATION INTERNATIONAL EMCI TM BODY OF KNOWLEDGE EMCI-BOK TM Jointly created, owned and maintained by EMCI American Society of Engineering Management Society of Manufacturing Engineers in consultation with the EMCI Body of Knowledge Committee April 2009 The EMCI-BOK represents the revision of EMC-BOK. EMCI, its AKPs, and any other authorized representatives may no longer use the term EMC-BOK when referring to the EMCI Body of Knowledge.

2 DOMAIN 1 Market Research, Assessment, and Forecasting DOMAIN 6 Marketing, Sales and Communications Management SUMMARY Engineering Manager Knowledge and Skills Required for Performing Tasks in the Following Domains: --Market Research, Assessment and Forecasting (Domain 1) -- Marketing, Sales and Communications Management (Domain 6) Candidates for certification require an understanding of a range of analytical tools, practices, techniques, and models in order to perform marketing and sales functions. They must have knowledge of the techniques, be able to apply them, interpret the results, and make appropriate recommendations. They must also be able to communicate the results and recommendations. The knowledge areas include: 1 Market analysis (customer base, competition) 2 Risk analysis 3 Trend analysis (economic, social, political, environmental, technological) 4 Benchmarking to identify best practices in other companies 5 Business forecasting tools and techniques 6 Technology assessment practices and techniques 7 Business forecasting and planning models 8 Sales and advertising practices (U.S and international) 9 Marketing and branding techniques 10 Product portfolio analysis

3 11 Pricing strategies In order to communicate the results and recommendations from the analyses, candidates need to have presentation skills. They should know presentation techniques including hardware and software. They should know how to communicate in writing and orally as well as respond directly to questions and other points of view. Candidates should also have knowledge of customer satisfaction strategies. They should know the techniques to obtain reliable measures of customer satisfaction and how to analyze current levels of customer satisfaction and recommend strategies for improvement. Finally, candidates should have an understanding of global trade and international operations. They should know cross-cultural differences, differences in management approaches, and how to interact with managers in different cultures. ENGINEERING MANAGER DOMAIN 1 Domain 1: Market Research, Assessment, and Forecasting 1.1 Market analysis (customer base, competition) Knowledge of basic tools and techniques Performing a market analysis, interpreting the results, and making appropriate recommendations Communicating results and recommendations to non-marketing personnel 1.2 Best practices and lessons learned Knowledge of bench marking techniques and sources of information to identify best practices in other companies Applying best practices and lessons learned to current practices in-company in order to improve functioning. 1.3 Business research and forecasting tools and techniques Knowledge of models, methods, and techniques Applying techniques, interpreting the results, and making appropriate recommendations Communicating results and recommendations 1.4 Risk analysis Knowledge of basic tools and techniques Performing a risk analysis, interpreting the results, and making appropriate recommendations Communicating results and recommendations 1.5 Trend analysis (economics, social, political, environmental, technology Knowledge of basic tools and techniques Knowledge of processes and methods of manufacturing Performing a trend analysis, interpreting the results, and making appropriate recommendations Communicating results and recommendations 1.6 Technology assessment practices and techniques Knowledge of practices and techniques Applying technology assessment practices and techniques, interpreting the results, and making appropriate recommendations

4 1.6.3 Communicating results and recommendations 1.7 Presentation Skills Knowledge of presentation techniques including hardware and software tools Written Communication 1.7.c Oral Communication Listening and responding to questions or disagreements ENGINEERING MANAGER DOMAIN 6 Domain 6: Marketing, Sales and Communications Management 6.1 Sales and advertising practices Knowledge of U.S. practices Knowledge of global practices Developing and implementing a sales and advertising plan 6.2 Customer satisfaction strategies Knowledge of techniques to obtain reliable measures of customer satisfaction Analyzing current levels of customer satisfaction and recommending strategies for improvement 6.3 Marketing and branding techniques Knowledge of techniques Applying the techniques, interpreting the results, and making appropriate recommendations Communicating recommendations to non-marketing personnel Developing and promoting brands 6.4 Product portfolio analysis Analyzing a current product portfolio Evaluating the appropriateness of the portfolio based upon competition, technology and market forces, and making recommendations 6.5 Global trade and international operations Knowledge of global trade and international operations Knowledge of cross-cultural management differences Interacting with managers in other cultures 6.6 Pricing strategies Knowledge of current pricing strategy, Evaluating the appropriateness of the pricing to the competition, technology, and market forces Communicating the impact of pricing on marketing strategy

5 DOMAIN 2 Strategic Planning and Change Management DOMAIN 3 Product, Service and Process Development SUMMARY Engineering Manager Knowledge and Skills Required for Performing Tasks in the Following Domains: --Strategic Planning and Change Management (Domain 2) --Product, Service, and Process Development (Domain 3) Candidates for certification require an understanding of methodologies for planning business strategies around newly developed products, services, and processes. There are analytical tools and techniques that help engineering managers to determine business prospects that are worth pursuing and to prepare for the implementation of these projects. Engineering managers must be able to apply these approaches appropriately in order to make informed management decisions regarding business opportunities. The knowledge areas include: 1 Methods for planning and implementing new technology in strategic destinations on a global basis 2 System integrated product design and development methods 3 Tools to design product experiments (e.g. Robust Design) 4 Life cycle engineering tools and techniques 5 Cost analysis and financial risk management techniques 6 Web-based and computer driven product design software 7 Simulation models

6 8 Techniques for integrating factors that influence product creation such as design for environment, design for maintenance, design for re-usability, design for service, design for disposal, and design for life cycle (design for X ) 9 Pilot production and feedback processes to determine manufacturability 10 Product feasibility, planning, and development tools 11 Quality analysis techniques such as TQM and Six Sigma 12 Partnering and outsourcing resources and strategies Candidates must also have knowledge of the appropriate engineering disciplines in order to interpret research and development results. They must have presentation skills in order to communicate the results of their evaluations, design and development projects, and feasibility studies. ENGINEERING MANAGER DOMAIN 2 Domain 2: Strategic Planning and Change Management 2.1 Strategic destinations and planning (new technologies) Knowledge of methods for planning & implementing new technology in new destinations on a global basis Knowledge of sources available to obtain information on competitors Applying methods, synthesizing information, interpreting results, and making appropriate recommendations Using available resources to formulate action plans Communicate recommendations and action plans 2.2 System design and life cycle engineering Knowledge of the tools and techniques of system design including system simulation tools Knowledge of how life cycle engineering has an impact on system design products and processes Applying tools and techniques to compare alternative designs and select an appropriate model 2.3 Partnering and outsourcing strategies Knowledge of outsourcing and partnering resources Knowledge of company business and strategic plans Establishing outsourcing relationships Establishing partnering relationships 2.4 Risk management strategies and techniques for new technologies Knowledge of techniques Performing an analysis to assess the risks of introducing new technology into various markets 2.6 Change management techniques and adjustment strategies Knowledge of change process dynamics Knowledge of factors contributing to resistance to change Implementing change effectively in a group or team

7 ENGINEERING MANAGER DOMAIN 3 Domain 3: Product, Service, and Process Development 3.1 Engineering disciplines Knowledge of appropriate engineering disciplines Applying engineering disciplines to interpret research and development results Applying engineering technologies to develop products and processes or evaluate alternatives 3.2 Manufacturability Knowledge of pilot production and feedback process Knowledge of product feasibility, planning, and development tools Knowledge of design for manufacturing and assembly/disassembly procedures Knowledge of Kaizan and Lean production techniques Knowledge of quality analysis techniques such as TQM and Six Sigma Knowledge of simulation models and applications Knowledge of Computer-Driven Software Systems That Can Translate Customer Information Into Product Design Requirements Knowledge of techniques to design experiments Applying the tools and techniques to evaluate the manufacturability of one product or alternative products considering technical and practicality factors 3.3 System design methodology and life cycle engineering product/process creation (product or service specifications) Knowledge of integrated product design and development methods Knowledge of life cycle engineering analysis Knowledge of factors that influence product creation such as design for environment, design for maintenance, design for re-usability, design for service, design for disposal, and design for life cycle analysis (design for X ) Knowledge of cost analysis techniques Knowledge of simulation models Knowledge of web-based product design tools Applying techniques to design products, services, and processes from a total system and life cycle engineering perspective

8 DOMAIN 4 Engineering Projects and Process Management DOMAIN 5 Financial Resource Management SUMMARY Engineering Manager Knowledge and Skills Required for Performing Tasks in the Following Domains: --Engineering Projects and Process Management (Domain 4) --Financial Resource Management (Domain 5) Candidates for certification should understand the techniques needed to obtain the resources to generate products, services, and processes and to manage actual engineering operations. The resources must be identified and procured and the project must be managed through implementation to

9 completion. Engineering managers must be able to appropriately apply budget management, resource management, and project management techniques as they oversee their engineering operations. The knowledge areas include: 1 Procurement and contract procedures and regulations 2 Funding sources and funding plans 3 Capital budget and resource planning 4 Project management techniques including planning and control concepts 5 Financial accounting and budgeting procedures 6 Engineering economic analysis techniques 7 Work scheduling techniques 8 Inventory control procedures and supply chain management 9 Total Quality Management (TQM) and continuous process management techniques 10 Operations and manufacturability systems analysis 11 Maintenance and repair oversight processes 12 Techniques for monitoring the environment and adapting to changes Candidates must also have knowledge of software applications that support the procurement, contracting, and engineering operations functions. Customer satisfaction is an important monitoring requirement to determine whether product, process, or financial adjustments must be made. Candidates need to be familiar with customer feedback mechanisms and ensure that they are monitored. ENGINEERING MANAGER DOMAIN 4 Domain 4: Engineering Projects and Process Management 4.1 Project management techniques Knowledge of project management fundamentals (e.g. work breakdown structure, task and schedule development) and strategies (e.g. Earned Value Analysis) Knowledge of project management planning and control concepts Knowledge of techniques to determine scope, schedule, and budget Knowledge of techniques for assessing project risk Knowledge of techniques for project planning Knowledge of project management resources 4.2 Scheduling techniques Knowledge of work schedule breakdown techniques to schedule work taking into account human resource constraints, supply chain constraints, and demand constraints Knowledge of techniques for work scheduling 4.3 Strategies for maintaining customer service and satisfaction Knowledge of techniques for obtaining customer feedback Knowledge techniques for adapting work to meet changing customer needs in a reliable manner 4.4 Total Quality Management (TQM); continuous process improvement Knowledge of industry and regulatory standards for quality (e.g., ISO, ANSI, etc) Knowledge of quality process management techniques (other than TQM) 4.5 Project and Process Tools Knowledge of root cause analysis techniques Responding to identified problems

10 Domain 5: Financial Resource Management ENGINEERING MANAGER DOMAIN Procurement and contract procedures; contract management Knowledge of contract procedures and regulations Knowledge of techniques for proper documentation of contracts Knowledge of Uniform Contract Format (UCF) Knowledge of various contract types Overseeing the preparation of contracts Reading and interpreting contracts Managing contracts Interacting with contract personnel 5.2 Funding sources Identifying available and alternative funding sources Knowledge of financial constraints Developing funding proposals and implementing funding plans 5.3 Financial accounting and budgeting procedures; balance sheets; cash flow Knowledge of budgeting techniques Knowledge of alternative budgeting procedures Knowledge of cash flow techniques and requirements Knowledge of business plan fundamentals and key components Evaluating the contents of business plans Interpreting balance sheets,income statements (P&Ls) 5.4 Engineering economic analysis techniques Knowledge of engineering economic analysis techniques such as NPV Interpreting and applying the results of engineering economic analyses Calculating economic equivalence, purchasing power of money, and estimation of costs Audit processes, practices, key policies/regulations (SOX), 5.5 Capital Budget and Resource Planning Knowledge and techniques to establish financial resource requirements including budget processes and financial projections ( concepts such as cost of capital, working capital management, profitability and liquidity, cash flow analysis, after tax analysis, depreciation, tax effects, and capital rationing) Knowledge of techniques to establish capital resource requirements (e.g., equipment facilities and equity) Knowledge of techniques for measuring return on investment 5.6 Inventory control procedures and supply chain management Knowledge of supply and usage procedures such as JIT Knowledge of inventory control software, ecommerce Monitoring inventory and ensuring sufficient supplies

11 DOMAIN 7 Leadership and Organizational Management SUMMARY Engineering Manager Knowledge and Skills Required for Performing Tasks in the Following Domain: --Leadership and Organizational Management (Domain 7) Candidates for certification require an understanding of management concepts in a team environment. This includes project teams as well as management teams. Concepts of managing and motivating knowledge workers who make up a key organization resource is also required. Knowledge of the impact of organization structures and various management systems on organizational productivity is also required. The knowledge and skill areas include: 1 Schools of Management Thought 2 Managing and Motivating Knowledge Workers 3 Organization Structure 4 Management Systems and Systems Thinking 5 Strategic Management 6 Leadership 7 Operations Management ENGINEERING MANAGER DOMAIN 7 Domain 7: Leadership and Organizational Management 7.1 Schools of Management Thought Management Function School Behavioral School Mathematical School Integrated Management Model 7.2 Managing and Motivating Knowledge Workers The Impact of Assumptions

12 7.2.2 Identifying and Meeting Employee Needs Motivator-Hygiene Concept Achievement-Affiliated Orientations Management Styles and Group Processes Relationship between Classical Management Theory and Productivity in Technical organizations Defined Management Systems System I Autocrat System II Benevolent Dictator System III Consultative System IV Participative Managerial Grid Approach 7.3 Organization Structure Organic vs. Mechanistic Structures Typical Structure Types Functional Divisional Matrix Models of Structures Simple Form Machine Bureaucracy Professional Bureaucracy Adhocracy 7.4 Management Systems and Systems Thinking Systems Thinking Organizational Learning Disciplines Laws of the Fifth Discipline The Five Disciplines Personal Mastery Mental Models Shared Vision Team Learning Systems Thinking Openness and Localness Archetypes Case Studies and Problem Solving Identifying Management Systems Applicable to Tech-Driven Organizations 7.5 Strategic Management The Strategic Management Model The Portfolio Matrix The TOWS or SWOT Matrix The Life Cycle Model Three Generic Strategies Porter s Model Industry and competitor analysis Global Competition Global Strategy Core Competence Strategy Developing strategies at the local level 7.6 Leadership Management vs. Leadership The Covey Approach The Kouzes and Posner Transformational Leadership Approach Proactive Leadership Leadership Succession Planning

13 7.7 Operations Management Recruitment, selection, and compensation practices Knowledge of corporate resources for company recruitment and selection policies and practices Knowledge of corporate resources for compensation policies and practices Basic knowledge of federal, state, and EEOC fair selection regulations Defining selection criteria Managing a diverse workforce Knowledge of regional and cultural differences in management practices Knowledge of fair management regulations and practices regarding race, gender, and age Maintaining an awareness of and adapting to the requirements for managing a diverse workforce Conflict resolution techniques Knowledge of common causes and forms of conflict Knowledge of strategies for resolving conflict Knowledge of role of mediator in conflict resolution Labor Relations Negotiation Strategies (e.g. negotiating with internal stakeholders for resources) Knowledge of negotiation techniques and when each one is applicable Knowledge of how to determine and prioritize the needs of key stakeholders in the customer value chain Applying negotiation techniques to ensure win-win results Coverage of Old Domain 7 Content in New Domain 7 Content Old 7.1 Performance Management, Coaching, and Motivation Techniques New Motivation: 7.2 Managing and Motivating Engineers as KWs Performance Management/Coaching: Defined Management Systems Managerial Grid Approach 7.7 Training and Development Techniques Personal Mastery The Strategic Management Model The SWOT Matrix 7.5 Team Processes Defined Management Systems Managerial Grid Approach Typical Structure Types Models of Structures 7.8 Representing Management to Direct Reports Defined Management Systems.

14 DOMAIN 8 Professional Responsibility, Ethics and Legal Issues SUMMARY Engineering Manager Knowledge and Skills Required for Performing Tasks in the Following Domain: --Professional Responsibility, Ethics and Legal Issues (Domain 8) Candidates for certification have a responsibility as Engineering Managers to ensure adherence to professional standards and regulatory requirements. They must combine knowledge of these requirements with management actions that effectively convey the standards to their direct reports and colleagues. Engineering Managers must interpret codes and standards as they apply to their projects and enforce compliance. They need to utilize laws that are to their benefit in protecting intellectual property. They need to be familiar with international standards within an increasingly global engineering project environment. The knowledge areas include: 1 Regulatory requirements, codes, and standards 2 Business contract, patent, copyright, and trademark laws (intellectual property) 3 U.S. and international codes, standards, and regulations 4 Professional codes of ethics; professional liability 5 Company-specific policies and procedures ENGINEERING MANAGER DOMAIN 8 Domain 8: Professional Responsibility, Ethics and Legal Issues 8.1 Professionalism (define this term carefully vis a vis how it is interpreted in other countries) Continuous Professional Improvement Certification, Accreditation, Licensure (highlight differences across cultures) Ethical vs. Legal 8.2 Compliance Procedures Knowledge of topics typically covered in procedure documents Interpreting and applying procedures in engineering projects

15 8.3 Regulatory requirements, codes, and standards Knowledge of regulatory and industry standards involving safety and the environment Communicating standards and training direct reports Monitoring and enforcing standards Addressing violations Improving adherence to standards 8.4 Business contract, patent, copyright, and trademark laws and intellectual property Knowledge of contract, copyright, trademark laws, patents Interpreting and applying laws within the context of contract and project requirements Ensuring that intellectual property is adequately protected 8.5 U.S. and international codes, standards, and regulations Knowledge of international standards, codes, and regulations Knowledge of U.S. standards, codes, and regulations for working with international companies (non-u.s.) Applying standards to international engineering projects 8.6 Professional codes of ethics; professional liability Knowledge of professional ethical standards and corporate codes Applying and enforcing standards when dealing with ethical or professional liability issues involving direct reports Applying and enforcing standards when dealing with ethical or professional liability issues in international engineering projects