Health & Wellness Resources. Oracle offers a wide range of programs to help you and your family maximize your health care.

Transcription

1 Health & Wellness Resources Oracle offers a wide range of programs to help you and your family maximize your health care.

2 Table of contents General health and wellness...2 & 3. Preventive Care. mynurseline SM Answers to Your Health Questions 24/7. Employee Assistance Program (EAP) and Behavioral Health. Live and Work Well liveandworkwell.com. Source4Women Source4Women.com. myuhc.com Tools and Resources Support for complex and chronic conditions... 4 Dedicated Nurse Advocates Treatment Decision Support Asthma Disease Management Congenital Heart Disease Services Cancer Support Program Transplant Resource Services This guide provides an overview of the health and wellness resources available to you. Call to access any of the services. Family planning assistance... 5 Maternity Support Program Neonatal Resource Services Reproductive Resource Services Easy access to all services

3 General health and wellness Preventive Care Employee Assistance Program (EAP) and Behavioral Health Preventing disease, and finding it early if it occurs, is important to living a healthy life. Oracle s coverage includes eligible preventive care things like yearly exams, lab tests, mammogram and prostate-specific antigen (PSA) screenings and is 100% covered when you use network doctors. Master s-level specialists are available 24 hours a day, seven days a week to help with work/life issues. The EAP provides confidential support for a wide range of personal issues from everyday challenges to more serious problems, including: Visit uhcpreventivecare.com and input your age and gender to learn about the preventive screenings needed. Depression, stress and anxiety Parenting and family problems mynurseline Answers to Your Health Questions 24/7 Legal and financial concerns Substance abuse and recovery Through the EAP, you receive six free, face-to-face counseling sessions per person, per issue with a mental health specialist. This benefit is available to you and your eligible family members even dependents not covered on your medical plan. Additional sessions are available and covered by Oracle s UnitedHealthcare medical plans. mynurseline is your source for immediate answers to your health questions. Instead of worrying about a health concern or seeking unnecessary emergency room care, call and talk with a registered nurse 24/7. Our caring nurses will provide trusted, physician-approved information to guide your health care decisions. 2

4 Live and Work Well The liveandworkwell.com website offers reliable articles, resources and tools to help you manage your health and well-being. The site is a resource for information about day-to-day issues. Each of the Mental Health Condition Centers on the website provide information about the symptoms, diagnosis, tests, treatment, prevention and other resources specific to their condition, such as depression, ADHD, alcohol and drug abuse/dependence. The Life Stages Help Centers provide information, articles and resources you need, when you need them: Parenting Obtain insight and advice on real issues like health and safety, education, communication and discipline. Elder Care Caregivers and their loved ones can get answers to tough questions about the best treatment options and how to provide quality care. Stress & Anxiety Stress is unavoidable, but liveandworkwell.com can help participants cope. Chronic Conditions This center is designed to help members understand their condition, improve and maintain their mental health, manage and cope with life s ups and downs, and plan for the future. Visit liveandworkwell.com and take the site tour today. Source4Women Women make many of the health care decisions for themselves and their families. On Source4Women.com, you ll find information and resources to help you manage your own health and the health of your family. Plus, you can participate in online seminars and connect with other women in private online communities. myuhc.com Tools and Resources The myuhc.com website is where you can quickly view claims and find a network physician or facility. The site is full of tools to help make managing your health care easier. Health & Wellness: Find a variety of health and wellness information in this easy-to-use section of myuhc.com. Some of the tools and resources you will find are: Your Personal Health Assessment: The assessment takes about 20 minutes to complete. You will receive quick and private results along with a report providing tips on ways to help you improve your health. Health Coach Support: Online Health Coaches can help you with your wellness goals and even help you deal with the stresses of daily life. Personal Health Record: Organize and store all of your health information in one place. Your personal health record lets you keep track of your family s health history. You can see your lab results and track your blood pressure, cholesterol and weight. myhealthcare Cost Estimator This online tool on myuhc.com provides personalized medical cost estimates for high-cost, common procedures and treatments. The tool provides estimates based on available fee schedules or network contracted rates. When fee schedules or contracted rates are not available, estimates are based on claims averages for the particular provider. Key features and functions include: Physician- and facility-specific medical cost estimates Personalized benefits information and current health status per the member s plan design Health Savings Account (HSA) and Flexible Spending Account (FSA) information Visit welcometomyuhc.com to learn more about myhealthcare Cost Estimator. 3

5 Support for complex and chronic conditions Dedicated Nurse Advocates (DNA) Managing your health isn t always easy. That s why Oracle offers you DNA, your dedicated nurse advocates who can assist you and your family with your health needs. If you have a complex or chronic health condition, the goal of the nurses is to help you: Stay healthy Improve your health Live the healthiest life possible A registered nurse dedicated to you (you will work with the same nurse as long as you need) will answer questions about medications, find physicians and schedule appointments. They will provide you with one-on-one guidance and support, direct you to resources and information, inform you of programs or services that are available, and answer your questions and concerns. The nurses are supported by a team of physicians and have access to the latest medical tools and resources available, so you know that you are getting information you can trust. This service is not meant to take the place of your doctor s care. In fact, it s meant to support your doctor s instructions. A nurse may reach out to you directly to invite you to the program or you can call a nurse directly. Treatment Decision Support With Treatment Decision Support, you have access to nurses who can provide information about conditions like back pain that can be treated in more than one way. The nurses can help you understand your treatment options, and connect you with quality physicians. Treatment Decision Support nurses can also explain what you can expect during your treatment. Asthma Disease Management and provide you care that may include medications to help you breathe better, telephone reminder calls to make sure you get regular checkups and tests, and education materials to assist you in pursuing a healthy lifestyle. Congenital Heart Disease Services Congenital Heart Disease (CHD) treatment usually involves complex surgical interventions. This program provides information and access to the CHD Centers of Excellence network, including recommendations for treatment options and access to physicians with proven clinical experience in treating CHD. Our specialized nurses can also help you find a network medical center for care that has passed quality treatment standards. Cancer Support Program If you or a loved one is diagnosed with cancer, you may be dealing with lots of questions and difficult decisions. This program covers all types of cancer and gives you and your family a single source for personal support through an experienced cancer nurse. Dedicated nurses can provide information, answer your questions, guide you to a provider in your local community or within the Centers of Excellence network, and also help you deal with the emotional side of cancer. Transplant Resource Services If you are faced with a possible organ transplant, you can get help and guidance through the Transplant Resource Program. Our Transplant Centers of Excellence network is the nation s leading network and includes only those transplant programs that have exceeded our strict criteria for transplant excellence. Our nurse consultants provide the information you need to make informed decisions about your transplant care. The asthma disease management program is designed to help you decide how to best manage your asthma and ultimately improve your quality of life. You will work with a specially trained nurse who will answer your questions 4

6 Family planning assistance Maternity Support Program Pregnancy is an exciting time for mothers to-be. Whether this is your first or third child, it is important you receive the care you need during your pregnancy. With the Maternity Support Program, you will be offered support by an experienced nurse who will provide assistance, guidance and answers to all of your health concerns. This program gives you personal support before, during and after your pregnancy, including: Access to a dedicated maternity nurse Support for any special health care needs Customized education materials If your pregnancy is considered high-risk, the nurse can help by providing you with specialized support services created specifically for high-risk pregnancies. Our nurses are experienced in high-risk pregnancies and premature births and are available to you throughout your pregnancy to provide answers, support and guidance. To get the most from the program, it s best to enroll during the first 12 weeks of your pregnancy. However, you can enroll anytime before the end of your 33rd week. Neonatal Resource Services The Neonatal Resource Services provide access to: A consultation from a neonatal nurse to help you make informed decisions about your delivery options and care Some of the nation s leading Neonatal Intensive Care Units (NICUs) if your pregnancy is deemed high risk Continued consulting and monitoring during your baby s NICU stay to answer questions about your health and the health of your baby Our network physicians can determine during your pregnancy if you are likely to need NICU treatment. Neonatal Resource Services are fully integrated with the Maternity Support Program. Reproductive Resource Services Reproductive Resource Services (RRS) combines support from specially trained infertility nurses with access to the infertility Centers of Excellence network. Through this program, the infertility nurses can: Provide straightforward information on issues surrounding infertility and its treatment, including information on infertility clinics and doctors Educate you about the causes of infertility, treatment alternatives, and appropriateness and efficacy of treatment types Help you navigate the health care system Provide access to the infertility Centers of Excellence network, where each facility meets or exceeds best practice criteria. This means that your doctors are not just experienced, they are experts in their field. Infertility benefits are not covered through your UnitedHealthcare medical plan unless you participate in RRS. All of these programs are designed to give you the tools and support you need to take a more active role in managing your health. 5

7 Easy access to all services mynurseline SM Answers to Your Health Questions 24/7 Employee Assistance Program (EAP) and Behavioral Health Dedicated Nurse Advocates To learn more about any of these resources or enroll in a program, call Treatment Decision Support Asthma Disease Management Congenital Heart Disease Services Cancer Support Program Transplant Resource Services Maternity Support Program Neonatal Resource Services Reproductive Resource Services UnitedHealthcare Health4Me Mobile App Health4Me is designed to make it simpler to manage your family s health. Conveniently view and share your health plan ID card Store favorite physicians and facilities Look up the status of a claim When you download Health4Me, you will be prompted to enter your myuhc.com user ID and password to log into Health4Me. If you aren t registered on myuhc.com, you can register via the app in four easy steps. 6

8 For informational purposes only. Nurses cannot diagnose problems or recommend specific treatment and are not a substitute for your doctor s care b Rev. 8/ United HealthCare Services, Inc. Consumer Communication Solutions