Helping you understand your 2011 medical plan benefits UnitedHealthcare

Transcription

1 Helping you understand your 2011 medical plan benefits 2008 UnitedHealthcare

2 Dedicated Customer Care telephone and online services 24/7 personal support from nurses One of the largest networks in the U.S. Personal messages, e.g., preventive care reminders Help finding the right doctors, hospitals and services 2

3 Is my doctor in the network? What plan best fits my needs? What are my benefits? What tools does UnitedHealthcare offer? 3

4 Is my doctor in the network? What plan best fits my needs? What are my benefits? What tools does UnitedHealthcare offer? 4

5 Your doctor is likely already in our network. Maryland, Virginia and Washington D.C. 29,984 physicians 53 hospitals 5

6 Visit Search by: Name or specialty Procedure Office hours Gender Education Driving directions Languages spoken 6

7 !"!# $% & Find network doctors with our new mobile phone app Uses Google TM Maps Search based on your location Download for iphone, Blackberry and Droid phones 7

8 Is my doctor in the network? What plan best fits my needs? What are my benefits? What tools does UnitedHealthcare offer? 8

9 Plan No referrals required Non-network coverage No primary doctor required Select EPO Choice Plus 9

10 '# Primary Care Provider is required No Out of Network Benefits Visit any physician or hospital in our network without a referral No need to submit claims Low copayments for network care Personalized care coordination services Routine checkups included Transition of Care is available 10

11 ( # Visit any physician or hospital in our network without a referral No need to submit claims Low copayments for network care Lower out-of-pocket costs for network care Personalized care coordination services Routine checkups included Non-network care covered; at a deductible and coinsurance. Transition of Care is available 11

12 Is my doctor in the network? What plan best fits my needs? What are my benefits? What tools does UnitedHealthcare offer? 12

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14 $(' Get cost estimates for specific treatments based on doctor charges Helps you understand the cost of treatment Helps you to plan in advance 14

15 , '$ Simplifies claims information and medical terms Shows what you owe your provider Shows account balances Alerts you to possible physician billing errors Pay bills quickly 15

16 Is my doctor in the network? What plan best fits my needs? What are my benefits? What tools does UnitedHealthcare offer? 16

17 -. % Connect with a registered nurse any time (24/7) Get health information from a registered nurse by phone Communicate live using one-to-one Nurse Chats at myuhc.com Prepare yourself before seeking a doctor s care Recorded messages on thousands of health topics No additional cost for this service 17

18 # Get support for chronic conditions, complex health care needs and treatment decisions Talk by telephone with a registered nurse Coaching on communicating with doctors/specialists Learn about diagnosis, treatment options and what to expect from surgery 18

19 ## Get support through every stage of pregnancy Nurses available, toll-free, 24/7 Personalized pregnancy assessment Educational materials and resources Complimentary Gifts and Savings Your Journey Through Pregnancy book Two booklets from Johnson & Johnson: Having a Baby Changes Everything and What s Next?: The first days at home with your baby. Discount on PJ s Comfort, a hospital-grade breast pump by Limerick, Inc. Ten percent discount at the Healthy Pregnancy Bookstore, powered by BarnesandNoble.com. 19

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21 / Find network doctors/hospitals Estimate costs Track claims status Build a health improvement program Keep a Personal Health Record Get health product discounts Review plan details 20

22 # 0 "# Doctors and cardiac facilities that follow medical guidelines Compare quality and costs of health care facilities Look for the star when you search for a physician 21

23 ! " # $ %! & '" " ( " ) # $ # $#

24 (# On myuhc.com Find national quality ratings and cost information on 54 procedures and conditions Side-by-side hospital comparisons on cost and quality based on specific procedures 22

25 Easy-to-read and convenient Health care and financial information Receive personalized health care tips 23

26 # 1 Keep health and medical history Manage health history and lifestyle habits; track stats: blood pressure, cholesterol, and weight Summary of conditions, procedures, and lab results Download it to computer; print to share with doctor 24

27 Health assessment and personalized program information Latest health news, including healthy recipes Online quizzes to test your health knowledge Online health coach to help guide you to better health 25

28 " Save on products and services not typically covered by your plan, including: Laser eye surgery Cosmetic dentistry Health club memberships Weight loss programs and more Current members Under Health & Wellness 26

29 % ) 0 +- Choose the health topics that interest you Receive those stories by each month Information comes from leading, national clinicians Sign up today at uhc.com/myhealthnews 27

30 2 Health plan information in plain language Chat with others about health and wellness Get tips on getting and staying healthy Attend online seminars and events uhc.com/source4women 28

31 ' (.& A fun and interactive way to learn about health insurance healthcarelane.com 29

32 . Visit Call your local Benefits Coordinator or the Health & Benefits office at Call us toll-free at

33 Is my doctor in the network? What plan best fits my needs? What are my benefits? What tools does UnitedHealthcare offer? 31