BlackBerry Business Solutions for the Public Sector

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1 BlackBerry Business Solutions for the Public Sector Ideal solutions to stay connected and responsive without compromise.

2 About BlackBerry Business Solutions. BlackBerry Business Solutions are about much more than wireless . They re about understanding and offering ways to improve everything from customer service to cost control and service delivery whatever your industry or business challenge may be. BlackBerry Business Solutions are about wireless access to your critical information and communications through a combination of applications, services, peripherals and BlackBerry product offerings. They re about having everything you need, right where you need it. The ideal way to stay informed has arrived. In a world that is as fast-paced as it is unpredictable, it s more important than ever to find ways to keep all branches of government on top of the most current and critical information to continue delivering top notch service to public constituents. After all, things can change in an instant. And we re living in a time when instant just isn t fast enough. So while taxpayers are demanding more in less time, you have no choice but to deliver on these higher expectations with limited or reduced resources. Add to that the pressure of improving accessibility and productivity, streamlining communications, increasing collaboration and reducing paper-based processes. How do you stay on top of everything and stay responsive when things are moving so quickly? Welcome to BlackBerry Business Solutions for the Public Sector. BlackBerry Business Solutions for the Public Sector allow mobile personnel to communicate wirelessly and securely at all times, making them more productive, flexible and effective. With remote access to , personal information management, voice, instant messaging, alerts, dispatches and specialized applications all branches of government can streamline field operations and improve your levels of public service while also ensuring continuity of operations during times of crisis. Situations can be dealt with as quickly as they arise. Decisions can be made in a timely and informed manner. Issues involving citizens and constituents can be resolved more efficiently. The truth is, you have to be innovative if you want to stay ahead. And ideally, that means making sure everyone in the public sector from executives and officials to legislators are always connected to the information, communications and applications they need.

3 Be responsive and make decisions as quickly as situations arise. When a situation arises, you not only have to be prepared to act swiftly, you also have to make timely and informed decisions. That s why beyond , voice communications and organizer applications, BlackBerry Business Solutions for the Public Sector allow mobile personnel wireless access to case files and associated records, emergency operating procedures, alert notifications and incident reports all at the point of need. With up-to-date information right at their fingertips, the appropriate people can receive proactive wireless notification of evolving situations, verify the issues with colleagues and take action quickly before they escalate into more serious problems. Our IT technicians are only at a desk about 30% of their time. The BlackBerry solution dramatically improves our ability to respond to problems. Our internal clients are busy people. They are preparing for court and other commitments and can t wait hours to get a problem fixed. With the BlackBerry solution, they don t have to. Dennis Guzy, Business Integration Group Manager Pennsylvania Office of the Attorney General At a time when making informed decisions has never been more important, you can be assured BlackBerry Business Solutions for the Public Sector features the same proven technology used by the world s leading enterprises to improve their responsiveness and increase customer satisfaction.

4 Do more and keep things running smoothly. One thing s for certain, taxpayers are constantly challenging the government to do more with the same resources. Not only that, they ve come to expect answers on demand and are easily frustrated when they don t get the response they re looking for. So how do you increase productivity and keep the general public happy at the same time? BlackBerry Business Solutions for the Public Sector can help boost the productivity of your team members, your department and even your entire organization so you can deliver more service without increasing costs. By leveraging not only your existing office-based communications, such as your phone and , but also shared calendars, networkbased files and applications, you allow government personnel and officials to stay in touch with constituents, collaborate with colleagues, eliminate duplicate data entry and access key decisionmaking resources from almost anywhere in the field, so they can keep workflow moving efficiently. Isn t that ideal? Be prepared when you need to be. It goes without saying that there s no higher priority during emergencies than protecting public safety while minimizing loss of life and property damage. BlackBerry Business Solutions for the Public Sector enable first responders and law enforcement officers to quickly coordinate and respond to incidents through wireless notifications and alerts, such as APBs, Amber Alerts, dispatch information and incident reports. BlackBerry Business Solutions can improve readiness for disaster situations by placing key continuity of operations planning (COOP) information in the hands of the right emergency personnel where and when they need it most. Just imagine what it could mean if first responders and decisionmakers were able to access the most up-to-date information available, such as emergency response procedures, contacts, maps, policies, floor plans and more all from a BlackBerry smartphone.

5 Keep confidential information protected. BlackBerry Enterprise Solution Architecture One of the major concerns for the public sector is protecting the confidentiality and integrity of sensitive information. The truth is, there s a great deal at stake if information falls into the wrong hands. BlackBerry Business Solutions for the Public Sector are based on the BlackBerry Enterprise Solution, which is trusted and deployed by the United States Department of Defense along with numerous civilian agencies at the federal, state, and municipal levels. The BlackBerry Enterprise Solution also meets strict government requirements, providing advanced security features such as end-to-end AES or Triple DES * encryption, S/MIME and PGP support, content protection on devices using AES local data encryption and IT-enforceable password protection. The optional BlackBerry Smart Card Reader also enables controlled access to BlackBerry smartphones using Common Access Cards (CAC). The BlackBerry Enterprise Solution, BlackBerry smartphones and BlackBerry Smart Card Reader have all received FIPS validation. After all, in an ideal world the best solution for your business would be based on your business. Welcome to an ideal world. To find out more about BlackBerry Business Solutions for the Public Sector, go to

6 * Triple DES available for BlackBerry Enterprise Server for Microsoft Exchange and BlackBerry Enterprise Server for IBM Lotus Domino only. Support for S/MIME available for BlackBerry Enterprise Server for Microsoft Exchange and IBM Lotus Domino only Research In Motion Limited. All rights reserved. Research In Motion, the RIM logo, BlackBerry, and the BlackBerry logo, are registered with the U.S. Patent and Trademark Office and may be pending or registered in other countries. These marks, images and symbols are owned by Research In Motion Limited. All other brands, product names, company names, and trademarks are the properties of their respective owners. Printed in Canada. MKT