Home and Automobile Insurance Program For Employees and Associates of All-Risks Insurance Brokers Limited

Transcription

1 Home and Automobile Insurance Program For Employees and Associates of All-Risks Insurance Brokers Limited The Value of One. The Power of Many. That s the difference with Group Insurance

2 TABLE OF CONTENTS Page 1. Aviva Group History and Structure Leader in the Group Insurance Market Benefits to your Group Value-Added Products and Services Leisure & Lifestyle Insurance Superior Claims Service Marketing Support Appendix

3 HISTORY AND STRUCTURE Traders General Insurance Company has been providing group insurance in Canada since Nationally licensed, Canada-wide coverage in both official languages. Traders is a member of Aviva Canada Inc., one of Canada s largest insurers with over $3.3 billion in annual gross written premium and over $7.5 billion in assets. More than 2.2 million policies in force. A+ financial strength rating from Standard and Poor s. 40 locations and over 3,000 employees across Canada Providing home, auto and business insurance to more than 3 million customers Traders is a subsidiary of Aviva plc, the world s fifth largest insurance group with 46,000 employees serving around 53 million customers. 3

4 LEADER IN THE GROUP INSURANCE MARKET Aviva Group insures over 400 groups across Canada. Our singular commitment has enabled us to become one of Canada s largest and most experienced underwriters of group home and automobile insurance. Our business strategy is to develop a staff of dedicated insurance professionals who work with state-of-the-art technology to deliver a broad selection of products and services that meet or exceed our clients needs and expectations. We are able to provide competitive prices and excellent claims service to all of our group clients An impressive volume of over $490 million in annual gross written group premium. Our passion for group insurance is reflected in our commitment to our policyholders, group sponsors and brokers. Aviva Group only deals with insurance brokers, as we believe this is the best way to ensure the group you manage and each of its members receives the very best independent advice. The element of choice is critical. 4

5 BENEFITS TO YOUR GROUP Your group will benefit from: Negotiated discounted group rates for both Automobile and Property Policies. Policy issued net of commission. Flexible payment options with no PAC fees. Additional policy enhancements available to group members. An experienced and knowledgeable team of underwriting professionals available to assist at all times. Stability and security through our association with Aviva plc, one of the largest financial service institutions in the world. 5

6 VALUE-ADDED PRODUCTS AND SERVICES We offer a full range of competitively priced products and services to address the needs of each individual. We pride ourselves on being flexible and responsive to the needs of all our customers and we price our home and automobile products competitively. AUTOMOBILE INSURANCE Even though the government mandates basic automobile insurance, special optional endorsements are available to enhance our policies. Automobile Insurance Discounts: Preferred premium: members receive a preferred premium 7.5% below our regular market rate. Multi-vehicle discount Age discount Anti-theft Device discount Short Commute discount Loyalty/Stability discount Students Away From Home discount Monitored Satellite Tracking discount Multi-policy discount Hybrid Vehicle discount Members will benefit from as many discounts as they qualify for there is no maximum discount allowance. 6

7 PROPERTY INSURANCE Our property insurance programs provide coverage for homeowners, tenants and condominium owners. We also provide coverage for cottages, rental properties, scheduled articles and boats. We offer Guaranteed Replacement Cost on buildings, which ensures that the necessary funds will be there to rebuild a home even if the full reconstruction cost should exceed the limit of the policy. Single Limit Policies: Our homeowners policies are not limited to separate amounts of coverage; instead a lump sum is available to distribute as required. Property Insurance Discounts (vary by province): Preferred premium: members receive a preferred premium 10% below our regular market rate Newer Home discount Alarm discount Mature Citizen discount Multi-policy discount Loyalty/Stability discount Mortgage Free discount Claims Free discount We offer a number of value-added products and services to complement our insurance products 7

8 Halo It s as easy as Three great reasons to switch your home insurance to your Aviva group insurance plan today: o Free Legal Assistance o Free Home Referral Assistance o Free Health Assistance o Mortgage Expert Assistance o Real Estate Expert Assistance By choosing to join your Aviva group insurance plan, you don t just benefit from an automatic discount on your home and auto insurance. You ll also automatically qualify for free and unlimited legal, home and health advice from our expert professionals. There s no catch. We know you ll find it useful. 8

9 Halo enhancement = $ savings Legal Assistance: Obtaining legal information / advice from a lawyer is costly, this is what you can expect to pay for: (Estimated national average) hourly rate $200 legal advice (estimated between 2-4 hours per call): cost $400- $800 (Estimated national average) cost for: Demand Letter/legal notice = $750 (Estimated national average) cost for: Small claim process = $200 In a year, it could represent $1,000 to $1500 in savings Home referral assistance: Looking for a certified tradesperson with experience is a process that can be long and tedious with little to no guarantee on workmanship. Your time is valuable, leave it in the hands of the experts and benefit from a guarantee. Certified Tradesperson (national hourly wage between $75 - $90 per hour - average $82): cost for repair for shoddy work estimated 2-4 hours to fix: 2 4 hours x $82 per hour = $164 - $328 Tradesman and Quality work protection: $1,000 guarantee In a year, it could represent up to $1,000 in savings Health Assistance: Sometimes we need some basic medical information to put our mind at ease, but to obtain this medical information you will need to get to a clinic, or wait on long telephone queues to speak to a certified nurse. (Based on Stats Canada: 1 earner family with children annual income $61K / $31 per hour) Loss of wages: (estimated at $31.00 per hour) Average time spent (travel and waiting room time, or waiting for return call) 4 hours: 4 hours x $31/per hour = $124 In a year, it could represent hundreds in savings Mortgage Expert: You can save $ by shopping around for the best mortgage rate. Let our experts help you find the mortgage that best suits you. You could save up to half a percentage (based on $200k, 1 year mortgage amortised over 25 years) = $ savings in one year. In a year, it could represent $1,000 in savings Real Estate: * Real estate expert is a tool for determining the market sale price of residential property. It will allow the customer to have information on comparative market prices enabling him to estimate and negotiate the actual sales price; information which could provide a higher sales return or a lower purchase price. *Provides information to the customer as to the market value of his property. Ultimately the customer chooses the sale price of his home. Whether he chooses to deal with or without a realtor for the purchase, or the sale of his home, is left to the individual. Properly pricing your house to the market could result in unexpected higher return 9

10 Identity Theft Insurance that protects you Superior coverage Although some credit cards provide limited protection, Aviva s industry-leading Identity Theft package provides comprehensive protection for you and your family, including the following coverages associated with identity theft. o Enhanced Credit Card and Automated Teller Coverage o Lost wages as a result of taking time off from work to get help o Legal Fees o Registered mail costs o Long distance telephone charges o Notary costs for affidavits and documents Aviva s coverage also offers you free access to our exclusive: o Credit Card Registry Hotline o Legal Assistance Help-line Each year, it s estimated that billions of dollars are lost as a result of Identity Theft 10

11 Worry Free Bundle Products Automobile Worry Free Bundle Provides three-in-one protection for you and your car. For as little as 30 cents a day, Aviva gives you complete protection*, including: o Driving Record Guarantee: when you have your first at fault loss, your premium won t go up because of it. o On the Road Guarantee: if your car is stolen or damaged in a claim, we ll ensure you remain mobile with a rental car or by covering the cost of taxis or public transportation. o Disappearing Deductible: for each year you don t have a claim, your deductible is reduced by 20% - and after 5 years, it just disappears! Property Worry Free Bundle Provides all-in-one protection for your home s insurance price and deductible. Highlights of the coverage are*: o Disappearing Deductible: for each year you don t have a claim, your deductible is reduced by 20% - and after 5 years, it just disappears! That could save you up to $500 on a claim. If you have already been claims free for the last five years either with Aviva or another insurance company you automatically receive the full benefit of having no deductible. Personal Property Claims Protector: With this innovative enhancement, you re guaranteed to save money and preserve your status as a preferred customer. Your Claims free discount is fully protected, no matter what you claim. 11

12 Protect your family s financial security with Personal Umbrella Insurance When you have more to lose, you have more to protect. For a low annual premium Aviva Traders Personal Umbrella Insurance will supplement the liability coverage provided by your primary policies by up to $5 million. When do you need Personal Umbrella Insurance? There are several circumstances where having extra liability insurance can prove to be a wise investment. If you. o Have assets greater than the limits of your basic residential policy, o Own a residential rental property, o Travel or own property in foreign countries o Participate in amateur sports o Volunteer with a non-profit organization 12

13 Dolce Vita The art of living in harmony Dolce Vita has been specially designed to address the needs and expectations of Homeowners and Condominium owners of high value homes. This product offers additional protection and enhanced coverages carefully selected to meet the very special requirements of the most demanding customer. 13

14 Replacement cost with no obligation to replace or rebuild. With Dolce Vita you are no longer obliged to rebuild, repair or replace following a covered claim. You can chose to receive a monetary compensation equivalent to the cost of rebuilding, repairing or replacing, with deduction for depreciation. Mortgage rate protection. If your bank calls in your mortgage after a loss, we will cover the difference between the new rate and the old rate for the remaining term of your original mortgage. Other enhancements. Personal property of yourself and your dependent students temporarily away from the home are covered up to 100% of the amount of your personal property coverage. Global coverage of $50,000 for jewellery, furs and silverware. 14

15 Choose the option that works Best for you with our flexible Payment Plans You don t want to spend a lot of time paying your bills, including your insurance. We want to help. Therefore, we offer several payment options, so you can choose the one that works best for you. Pre-authorized chequing plan (PAC) an easy, affordable way to pay your insurance premiums via automatic monthly withdrawals from your bank account. Best of all there are no fees for this convenient payment method. Multi-payment plan Your annual premium is divided into two, three or four equal payments. Online and telephone banking Available through most major banks and other financial institutions you simply add Traders General Insurance Company to your bill payee list. 15

16 Satellite Driver assistance that revolves around you - When you re on the road and need help, the Satellite program comes to the rescue anywhere in Canada or the continental United States. The Satellite program covers emergencies and more for just pennies a day. Emergency Roadside Service: Top-notch service for all emergency roadside needs, including towing, battery boost, flat tire, lockouts, free fuel delivery and winching. Live Help: When you call a Satellite operator, you will always reach a live person no menus no hassles and you will receive a follow-up call to make sure that you re ok. 16

17 Trip Planning: Trip planners will provide you with detailed maps to your destination, along with estimated driving times, areas of interest, local attractions, travel and safety tips. Trip Interruption: If you re over 200kms from home and your vehicle breaks down and can t be driven back accommodation expenses will be reimbursed up to $100 per day (3 day maximum) Lodging Discount: Satellite members will receive a 10% discount on hotel accommodation at Choice Hotels Inc. (Comfort Inn, Sleep Inn, Econolodge, Quality Inn) Car Rental Discount: Members of the program will receive 10% off local retail rates at any of Enterprises 5,200 locations across Canada and the United States. Ask an Expert: One call to Satellite s car experts will provide sound advise on vehicle maintenance, vehicle resale value or an independent opinion on the fair cost of repairs. Live Compass: Whether you re stuck in traffic or construction or just plain lost, one call to Satellite will get you the directions that you need. 17

18 It s like the accident never happened with 6/9 Star Protector For a small charge per eligible vehicle, you can protect your good driving record in the event you get into an accident How the 6/9 Star Protector works With 6/9 Star Protector, even if you are deemed to be at fault in a future accident, your driving record for insurance purposes will remain unchanged (as long as the accident does not result in a driving conviction or a violation of your insurance policy). As far as your insurance premiums are concerned, with the 6/9 Star Protector, it s like the accident never happened. Your six-star or nine-star driving record will stay on your policy as long as you are insured with Aviva Traders and do not have another at-fault claim. 18

19 New Car Replacement Guarantee With Aviva s Waiver of Depreciation coverage, you can protect your customer s new car purchase or lease for either 2 years or 5 years. Waiver of Depreciation ensures you will receive the full value of what you paid for the car without depreciation if it has been written-off in an accident. 19

20 Leisure and Lifestyle Insurance Specialized Insurance Products Your Leisure and Lifestyle Insurer Members will also have access through our sister company, Elite Insurance Company, to specialty insurance products. Since 1954 Elite has been insuring almost every kind of holiday trailer and mobile home, as well as classic cars, recreational vehicles, boats and more. Boats: Our boat program insures a wide range of boats from small runabouts and cuddy cruisers to larger cabin cruisers and sailboats. Members will have access to one of the best marine packages available on the market. Cottages: Two packages are available to members. One program is designed for cottage owners who use their cottage property during the summer and another program covers those who visit throughout the year. The cottage program has several specialized coverages designed specifically for the needs of cottagers. No matter where the cottage is located, even if it s on an island, Elite has the program to suit every cottager s needs. 20

21 Holiday or Park Model Trailers: Elite packages offer a broad range of insurance options for trailer owners of all levels. Our trained specialists have a firsthand understanding of trailers and are highly skilled in identifying the best ways to protect your members from an unexpected loss. Several insurance options uniquely designed to protect the owners of: Tent trailers Holiday trailers Truck Campers Park Models The coverage offers members the choice of Replacement Cost or Actual Cash Value coverage and includes coverage for: Personal Property Personal Liability Emergency Vacation Expenses Golf Carts and Outbuildings Motorhomes: Aviva Elite s motor home packages offer a broad range of insurance options for motor home owners of all levels. We offer several insurance options, uniquely designed to protect the owners of the different classes of motor homes. 21

22 The coverage offers the choice of Replacement Cost or Actual Cash Value and also includes: Personal Property Personal Liability Emergency Vacation Expenses Antique and Collector Cars: If your customer gives his or her car the care and affection of a loved one, ensure they have insurance protection that matches their passion. Provide them with the ideal choice for their insurance needs with our antique, classic, modified, customized or collector car programs. Not only do we have 30 years of experience, we are also proud to partner with Hagerty* the world s leading provider of collector vehicle insurance. Under the partnership, Aviva Elite will underwrite Hagerty Insurance in Canada and assist in distribution through our broker network. Hagerty will provide service, call centre operations and marketing support. Hagerty s understanding of the unique collector customer is a perfect fit with Aviva s customer centric approach. 22

23 SUPERIOR CLAIMS SERVICE By choosing Aviva, you will benefit from one of Canada s most respected and highly rated insurance claims services. Claimant satisfactory rates of our customers, measured by an independent company, have consistently been above 90%, and the result clearly speaks for itself: we are meeting our customers expectations. Claims Guarantee Claims Service Satisfaction Guarantee - We promise to deliver great claims service or we ll cut you a cheque for the amount of your premium. That s right. All of it. 24-Hour Claims Service Your members can be confident that as part of a Traders group insurance plan, they have access to our claims service 24-hours a day, 7 days a week, anywhere in Canada or the U.S. Premiere Healthcare Aviva Canada s Premiere Healthcare network is a unique and innovative approach to rehabilitate injuries such as sprains, muscle strains and whiplash. By making the rehabilitation process friendly and seamless for our customers, we aim to help your members focus on getting better, and getting back to work and play as quickly as possible. 23

24 The benefits of Premiere Healthcare are: Reduces recovery time from16 to 8 weeks the goal is 6 weeks. There is almost no paperwork for customers to complete. The first appointment will be made right away usually scheduled for within 1 business day. Customer satisfaction is 92%. Premiere Auto Aviva guarantees auto repairs for as long as you own the vehicle when using our Premiere network of auto professionals. Premiere Property An approved network of restoration specialists selected with customer service and quality in mind. You can expect great turnaround times for repairs, monitored and measured by Aviva s professional claims team. Your members can rely on us to consistently deliver: A single point of contact for on the ground claims resolution 24/7 availability and national coverage Premiere Healthcare Access to preferred suppliers Catastrophe response teams Money back claims service promise 24

25 APPENDIX Aviva Group portfolio currently has numerous associations and employer groups as clients. Listed below is a small sampling v Air Canada v Home Hardware v Indigo v Ontario Teachers Insurance Program v Canadian Association Medical Radiation Technologists v Ontario Association of Medical Radiation Technologists v Ontario Society of Medical Technologists v Canadian Association of Occupational Therapists v Ontario Opticians Association v Hospital for Sick Children v Professional Institute of the Public Service of Canada (PIPSC) v Registered Nurses Association of Ontario v Alberta Dental Assistance Association v Alberta Medical Association v Dieticians Canada v Hamilton Health Sciences 25