Calendar. Workers Compensation Training Courses TRAINING NATIONAL. Bookings are essential!

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1 Workers Training Courses QBE s range of training courses have been developed to help employers and intermediaries effectively administer and manage Workers within their business. The courses are designed to educate you about building safety and injury management solutions to prevent injury, plan effective return to work programs and reduce associated costs in the workplace. Bookings are essential! Register online at: Alternatively, contact QBE training tollfree on: ph fax or training@qbe.com for a registration form NATIONAL

2 VIC Course Time Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov QBE Office, Level 8, 628 Bourke Street A Quick Guide to Workers (Approved by WorkSafe Victoria 2 day) , 30 26, 27 19, 20 29, 30 28, 29 25, 26 30, 31 27, 28 17, 18 29, 30 19, Manual Handling Risk Assessment Incident Notification Initial Level OH&S for Health and Safety Representatives, Managers and Supervisors (5 days) Training Modules for Cross Border Return to Work Coordination (NSW) Training Modules for Cross Border Return to Work Coordination (QLD) A National Summary to Workers , 7, 13, 14, , 17, 23, 24, 25 10, 11, 17, 18, 19 12, 13, 19, 20, 21 Business Continuity QBE Office, Level 1, 3-5 View Street A Quick Guide to Workers , 29 9, Manual Handling Risk Assessment The Chifley, corner of Dean and Elizabeth Street An Introduction to Return to Work Coordination (Accredited by WorkCover NSW) , 22 29, , Manual Handling Risk Assessment Time Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov

3 VIC continued Course Time Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Grand Hotel, Seventh Street A Quick Guide to Workers , Manual Handling Risk Assessment QBE Office, 10 Moorabool Street A Quick Guide to Workers , 25 25, Manual Handling Risk Assessment QBE Office, Level 2, Building 3 Knox City Shopping Centre, Wantirna South A Quick Guide to Workers , 25 22, Manual Handling Risk Assessment Shepparton Business Centre, New Dookie Road A Quick Guide to Workers , 15 8, Manual Handling Risk Assessment Time Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov

4 NSW Cliftons Training and Seminar Centre, 190 George Street (For other Sydney metro courses, see Parramatta) Accredited OH&S Consultation (4 days) Training Modules for Cross Border Return to Work Coordination (VIC) Training Modules for Cross Border Return to Work Coordination (QLD) An Introduction to Return to Work Coordinator (Accredited by WorkCover NSW - 2 days) Lismore District Workers Club, Keen Street 18, 19, 25, 26 A Quick Guide to Workers , 23, 29, 30 17, 18, 24, 25 12, 13, 19, , 8, 14, 15 2, 3, 9, , 5 6, 7 8, 9 2, 3 11, 12 14, Manual Handling Risk Assessment QBE Office, 117 Maitland Road, Mayfield A Quick Guide to Workers Manual Handling Risk Assessment QBE Office, Level 7, 56 Station Street A National Summary to Workers Business Continuity A Quick Guide to Workers Manual Handling Risk Assessment QBE Office, Level 2, 200 Crown Street A Quick Guide to Workers Manual Handling Risk Assessment

5 SA QBE House, 45 Pirie Street, Adelaide A Quick Guide to Workers Manual Handling Risk Assessment A National Summary to Workers Business Continuity WA QBE House, 200 St George Terrace A National Summary to Workers Business Continuity Manual Handling Risk Assessment A Quick Guide to Workers All Seasons Sanctuary Gold Resort, Old Coast Road, Pelican Point Manual Handling Risk Assessment A Quick Guide to Workers ACT Level 7, 220 Northbourne Ave, Braddon Manual Handling Risk Assessment

6 TAS QBE Office, Level 6, 85 Macquarie Street A Quick Guide to Workers Manual Handling Risk Assessment QBE Office, Level 2, St John Street A Quick Guide to Workers Manual Handling Risk Assessment NT QBE Office, 43 Mitchell Street A Quick Guide to Workers Manual Handling Risk Assessment

7 2009 Course Descriptions NATIONAL Business Continuity [NEW] A brief overview of the importance of Business Continuity and how to build plans that will improve the resilience and capability of your business in an emergency situation. Who Should Attend? Senior and line managers. Invitations are extended to OHS Representatives and committee members. NIBA Accredited: 1 CPD Point ANZIIF APPROVED: 1 CIP Point An Introduction to Return to Work Coordination Accredited by WorkCover NSW NSW only 2 days This training session has been developed to provide the information and skills for Return to Work Coordinators to support employers and facilitate successful return to work of injured workers. Topics covered include: Overview of injury management concepts Components of an employers return to work program Role of the return to work coordinator Working with key stakeholders, including doctors, rehabilitation and treatment providers Role of the insurer premiums and claims management Benefits for injured workers Developing a return to work plan Dispute prevention and resolution Resources All organisations with a base tariff premium greater than $50,000 (category 1 employer) are legally required under the Workers (Workplace Rehabilitation Program) Regulation 1997 to employ a designated return to work coordinator, to ensure the effective rehabilitation and return to work of each injured worker. Category 2 employers (base tariff premium less than $50,000) who would like a better understanding of the workers compensation system, in particular how to reduce the impact of claims on premiums. $400 pp for QBE policy holders $450 pp for non QBE policy holders NIBA Accredited: 10 CPD Points ANZIIF APPROVED: 12 CIP Points Manual Handling Risk Assessment This training session will provide guidance on conducting risk assessments and the formulation of effective manual handling controls. Participants will gain an understanding of manual handling regulations, basic body mechanics and the potential for injury, the manual handling risk assessment process and correct manual handling lifting techniques. This short course is suitable for line managers, supervisors, OH&S committee members or representatives, or anyone seeking to expand their knowledge in this field. Role of the Return to Work Coordinator Approved by WorkSafe Victoria Victoria only 2 days This training session has been developed to provide the information and skills for Return to Work Coordinators to support employers and facilitate the successful return to work of injured workers. Learn about the functions and requirements of a Return to Work Coordinator. Develop the skills required, including: How to coordinate the return to work of an injured worker and how to complete effective return to work plans How to monitor return to work to ensure its success and sustainability How to communicate effectively with injured workers and others involved in the return to work process This course targets any employer with claim(s) exceeding three weeks incapacity. Employers with remuneration of more than $1 million and with average claims performance. Return to Work Consultants providing service to small employers and HR managers are also encouraged to attend. $200 pp for QBE policy holders $250 pp for non QBE policy holders NIBA Accredited: 10 CPD Points ANZIIF APPROVED: 12 CIP Points Integrated Approach to OH&S, Workers and Return to Work Provides an understanding of QBE Connect and best practice guidelines on prevention, claims management and return to work. This course aims to provide participants with an understanding of the cost implications of claims, management strategies, return to work and OH&S. All employers, but specifically designed for senior and line managers. A Quick Guide to Workers An introduction to the workers compensation scheme, the basics of claims management, rehabilitation and return to work responsibilities for employers. Participants will learn about the roles and responsibilities of employers and workers in the event of a claim, understanding what is compensable under the Act, calculating average weekly earnings and understanding rehabilitation and return to work. This short course is ideal for those with little, or no knowledge of the workers compensation scheme. An Overview of Workers An overview of how premium is calculated and how claims cost can impact these. Learn about the premium cycle, calculation, billing and penalties. This course will also cover any amendments introduced in the current policy year. Newly registered employers and those seeking an overview of how premium is calculated. Company finance and payroll staff are encouraged to attend, as well as accountants, workers compensation consultants and intermediaries. NIBA Accredited: 2 CPD Points ANZIIF APPROVED: 2 CIP Points Accident Investigation and Incident Notification Provides strategies and processes for accident investigation, notifiable incidents and effective communication strategies for the workplace. Participants will learn about the importance of accident investigation, identifying the multiple causes of accidents in the workplace and implementing procedures for accident investigation. This short course is suitable for line managers, supervisors, OH&S committee members or representatives, or anyone seeking to expand their knowledge in this field. Initial Level OH&S for Health and Safety Representatives, Managers and Supervisors Victoria only 5 days QBE is working in conjunction with the Service Industry Advisory Group (SIAG) Learning Links offering the 5 day OH&S representative course to HSR s and Deputy HSR s across a range of industries. The program is interactive, informative and gives an understanding of the OH&S imperatives of this role. The program is endorsed by WorkSafe Victoria. Some of the topics covered include: OH&S legislation, codes and standards Identifying, assessing and controlling hazards present in the workplace Workplace inspections Assessing risks Investigating injuries, illnesses and incidents Effective OH&S communication Keeping and maintaining basic health and safety records OH&S representatives, managers and supervisors. Invitations are also extended to return to work coordinators and members of an accident investigation team. $650 pp (GST incl)

8 NATIONAL Accredited OH&S Consultation NSW only 4 days OH&S representatives and committee members will learn about the role of OH&S consultation in the workplace and apply a systematic management approach to health and safety. Learn about: Workplace health and safety (background, cost and legislation) The role of OH&S consultation in the workplace Effective OH&S consultation in the workplace Systematic management of health and safety Continuous improvement of OH&S systems Under the NSW Occupational Health and Safety Act 2000, all members of workplace OH&S committees and OH&S representatives must be trained. Suitable for line managers, supervisors and OH&S committee members and representatives. Invitations are also extended to return to work coordinators and members of any accident investigation team. In addition, the course is also suitable for persons involved in other agreed (consultative) arrangements. The successful completion of this course satisfies these requirements. $550 pp for QBE policy holders $600 pp for non QBE policy holders NIBA Accredited: 10 CPD Points ANZIIF APPROVED: 12 CIP Points Training Modules for Cross Border Return To Work Coordinators (NSW, VIC, QLD) Additional training modules have been developed for multi-state employers with Return To Work [RTW] Coordinators managing return to work plans for injured workers in more than one state. In 2007, NSW, Victoria and Queensland workers compensation authorities agreed on a training criteria for RTW Coordinators producing an add-on training module(s) for each states existing RTW training program. The modules are designed to assist trained RTW Coordinators to understand legislative and operational requirements in all participating states. This initiative enables RTW Coordinators to simply attend a state formal course and complete one or two state modules at their own pace covering legislation in the other states. Completing the Additional Modules Completing the additional training is simple. QBE has two options available, choose between face to face training or self assessment online module. $100 per module for QBE policy holders and intermediary partners $200 per module for non QBE policy holders NIBA Accredited: 3.5 CPD Points per module ANZIIF APPROVED: 3.5 CIP Points per module Making Sense of OH&S and Risk Management Learn about the concepts of effective OH&S management for employers, including legislative requirements for compliance and the mechanisms and processes of risk management. Learn the skills required to conduct risk assessments and to improve OH&S in the workplace. Learn about: Impact of poor OH&S performance OH&S legislation in your state / territory The OH&S role and responsibility A systematic approach to the elements of OH&S Risk management principals Suitable for line managers, supervisors, OH&S committee members or representatives and others seeking to expand their knowledge in this field. NIBA Accredited: 4 CPD Points ANZIIF APPROVED: 4 CIP Points A National Summary To Workers [NEW] This course will provide participants an overview of the various workers compensation schemes across Australia, specifically NSW, South Australia, Victoria, Western Australia, ACT, Northern Territory and Tasmania. It will include the legislative differences and similarities for the lodging of claims, rehabilitation and return to work responsibilities for multi-state employers. Participants will learn about key features of the schemes for each state and territory, including legal obligations, basic claims management processes, return to work, dispute resolution, rights and responsibilities of employers and workers and cross border arrangements. Who Should Attend? All multi-state or national employers with responsibility for managing workers compensation in more than one jurisdiction. Like To Know More? For additional information about QBE Workers training courses or if you would like to discuss your business training needs, please contact our National Training Coordinator on or training@qbe.com The courses outlined in this calendar are free of charge to clients of QBE except where marked otherwise. Course information contained in this document was correct at the time of printing. Please refer to for updates before booking a course. Albury Tel: (02) Fax: (02) Campbelltown Tel: (02) Fax: (02) Lismore Tel: (02) Fax: (02) Newcastle Tel: (02) Fax: (02) Parramatta Tel: (02) Fax: (02) Sydney Tel: (02) Fax: (02) Wollongong Tel: (02) Fax: (02) Bendigo Tel: (03) Fax: (03) Geelong Tel: (03) Fax: (03) Knox Tel: (03) Fax: (03) Melbourne Tel: (03) Fax: (03) Mildura Tel: (03) Fax: (03) Shepparton Tel: (03) Fax: (03) Hobart Tel: (03) Fax: (03) Launceston Tel: (03) Fax: (03) Adelaide Tel: (08) Fax: (08) ACT Tel: (02) Fax: (02) Bunbury Tel: (08) Fax: (08) Perth Tel: (08) Fax: (08) Darwin Tel: (08) Fax: (08) This calendar is not intended to comprehensively cover all training services in detail. It is a brief summary highlighting the courses available as part of the 2009 Training Program. Contact QBE to discuss your specific training needs. QBE Connect is a registered trademark of QBE Insurance Group Limited. AO