National Training Schedule

Transcription

1 2015 National Training Schedule January - June 2015 We manage claims...better

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3 Gallagher Bassett is committed to assisting our clients manage their WorkCover and Occupational Health and Safety needs. To ensure that you are well informed on these and associated topics, we are pleased to offer a range of training sessions. Unless otherwise specified, these sessions are provided free of charge to clients of Gallagher Bassett. For non Gallagher Bassett clients the costs associated with each course have been specified. Tailored Sessions All of our courses can be tailored to suit individual client needs or conducted onsite. Please note that tailored courses may incur additional fees. If you are interested in tailored sessions on WorkCover please contact our Training Department in your local State or your local Business Account Manager. If you are interested in OHS/WHS tailored training or services, please contact our OHS Department on: VIC (03) or SA (08) GB offer a range of tailored self insurance courses in the areas of claims and injury management, license application and feasibility including Self Insurance risk financing. The content of these programs can be tailored to meet state and federal jurisdictions. For all Self Insurance training enquiries please sitraining@gbtpa.com.au. Contact Details Victoria Phone (03) Fax (03) trainingwcv@gbtpa.com.au Locked Bag 3570 GPO, 3001 South Australia Phone (08) Fax (08) saemployertraining@gbtpa.com.au GPO Box 1772, SA 5001 Queensland Phone (07) Fax (07) workerscompclaims@gbtpa.com.au GPO Box 14, Brisbane 4001 For all bookings, please complete the booking application form, and send back to your local State office. We look forward to welcoming you along to one of our sessions. PAGE 1

4 NATIONAL TRAINING SCHEDULE 2015 Jan - July Course Name ADVANCED CLAIMS MANAGEMENT BASIC CLAIMS MANAGEMENT BUILDING AN EFFECTIVE HEALTH AND SAFETY CULTURE IN YOUR WORKPLACE CERTIFICATE IV IN WORK HEALTH AND SAFETY CHEMICAL MANAGEMENT IN THE WORKPLACE CONSULTATION / EFFECTIVE SAFETY COMMITTEES CONTRACTOR MANAGEMENT COORDINATOR TRAINING DEVELOPING SAFETY POLICIES AND PROCEDURES DIPLOMA OF WORK HEALTH AND SAFETY EFFECTIVE SAFETY CONVERSATIONS HAZARD MANAGEMENT AND SAFE SYSTEMS OF WORK IMPLEMENTATION AND COMPLIANCE WITH WHS LAWS IMPLEMENTING AND MAINTAINING WHS MANAGEMENT SYSTEM INCIDENT REPORTING AND INVESTIGATION INITIAL 5 DAY OHS COURSE FOR HSRS, MANAGERS AND SUPERVISORS INJURIES AND ANATOMY INJURY MANAGEMENT - THE MEDICAL PERSPECTIVE LEAD AN OHS/WHS SYSTEM AUDIT MANAGING OCCUPATIONAL STRESS IN THE WORKPLACE MANUAL HANDLING AND ERGONOMICS (PerForM) MONITORING AND AUDITING WHS INITIATIVES OHS FOR MANAGERS AND SUPERVISORS OHS REFRESHER COURSE FOR HSRS OHS/WHS INTERNAL AUDITING SKILLS OVERVIEW OF PREMIUM (BASIC) PREVENTING AND RESPONDING TO BULLYING IN THE WORKPLACE RETURN TO WORK AND EARLY INTERVENTION MANAGEMENT RETURN TO WORK RESPONSIBILITIES FOR MANAGERS AND SUPERVISORS ROLE OF A RETURN TO WORK COORDINATOR (WORKSAFE VICTORIA APPROVED) SAFETY REHABILITATION AND COMPENSATION (SRC) ACT OVERVIEW ADVANCED SAFETY REHABILITATION AND COMPENSATION (SRC) ACT OVERVIEW BASIC UNDERSTANDING THE OHS REGULATIONS VICTORIAN CLAIMS MANAGEMENT AND RETURN TO WORK WHS CONSULTATION AND PARTICIPATION WHS HAZARD MANAGEMENT WORKERS COMPENSATION AND WORK HEALTH SAFETY IN AGED CARE

5 JAN FEB MARCH APRIL MAY JUNE Clayton Footscray Clayton Footscray Clayton Footscray Clayton Clayton Clayton & Footscray Clayton & Footscray Clayton & Footscray Clayton & Footscray Clayton & Footscray Clayton & Footscray Clayton Clayton Clayton 16 Footscray 27 Clayton 3 Footscray 30 Clayton 5 Footscray 17 Clayton 8 Footscray 19 Clayton 7 Footscray 29 Clayton 15 Footscray Clayton 4-6 Clayton & & & &

6 VICTORIA TRAINING Course Descriptions - Return to Work Courses ROLE OF A RETURN TO WORK COORDINATOR (WORKSAFE VICTORIA APPROVED) This two day training package has been developed by WorkSafe Victoria in consultation with key stakeholders and carries their endorsement. Completion of this course will enable participants to: Relate the importance of Return to Work to Occupational Health and Safety, Understand and fulfil the key responsibilities of the Return to Work Coordinator s role, and Create and complete Return to Work Arrangements. Thursday 12 February and Thursday 19 February Wednesday 11 March and Wednesday 18 March Wednesday 15 April and Thursday 16 April Wednesday 20 May and Thursday 21 May RETURN TO WORK RESPONSIBILITIES FOR MANAGERS AND SUPERVISORS This course is designed to assist Line Managers to understand their responsibilities for Return to Work of their injured employees. Completion of this course will enable Line Managers to: Gain a better understanding of the Accident Compensation Act, Gain a better understanding of their role in the Return to Work Process, Provide useful tips to ensure a sustainable Return to Work is achieved. Tuesday 21 April 1.00pm pm Time: 9am 4:00pm (Each day) Cost: GB Clients: complimentary Non GB Clients: $250 per person (inc. GST) PAGE 4

7 VICTORIA TRAINING Course Descriptions - Workers Compensation Courses BASIC CLAIMS MANAGEMENT This session provides an overview for employers who are new to the Victorian WorkCover Scheme or want a refresher on the basics of the scheme. Topics covered include the claims management model, employer and worker obligations, the paperwork that needs to be completed for claims, additional liability and the calculation of partial compensation rates (where a worker has returned to work on less than pre-injury hours). Tuesday 10 February Tuesday 7 April Wednesday 17 June ADVANCED CLAIMS MANAGEMENT Tuesday 10 March Thursday 14 May 9.00am pm 1.00pm pm 1.00pm pm This session covers workers entitlements under the Workplace Injury Rehabilitation & Compensation Act In particular, the session covers initial liability (the factors that determine whether or not a worker is entitled to compensation/grounds for rejection) and ongoing liability (the factors that determine ongoing entitlement to compensation/grounds for termination). However, the session also touches on common law and the appeals process. It is recommended that participants attending this session have previously attended the Basic Claims Management session or have had some experience in claims management. 9.00am pm 9.00am pm OVERVIEW OF PREMIUM Basic - This session provides an overview of an employer s obligation to hold and maintain a WorkCover policy and the mechanics behind the calculation of premiums. This session is ideal for beginners and/or those who are new to the WorkSafe industry. Advanced This session is a refresher course targeted at large employers. The session will look at things such as claims experience and how these are taken in to consideration when premium is calculated. Thursday 26 February (Basic) 9.00am am The advanced session will be available in the second half of For more information contact trainingwcv@gbtpa.com.au MANAGING OCCUPATIONAL STRESS IN THE WORKPLACE This session is designed to provide a basic overview of the Workplace Injury Rehabilitation & Compensation Act 2013 in relation to mental injury claims. It will explore principles of effective injury management and general organisational strategies to manage stress in the workplace. Thursday 26 March 1.00pm pm PAGE 5

8 VICTORIA TRAINING Course Descriptions - OHS and Workplace Safety Courses OHS FOR MANAGERS AND SUPERVISORS This session provides an overview of your responsibilities as a manager or supervisor under the Occupational Health and Safety legislation. It looks at specific responsibilities under the legislation and how the courts interpret breaches of these responsibilities. This session explores practical techniques of ways of introducing safety into your workplace and how to make safety a priority in your oranisation. Tuesday 17 February Wednesday 13 May 9.00am 12.30pm 9.00am 12.30pm MANUAL HANDLING AND ERGONOMICS (PerForM) Research has demonstrated that teaching lifting techniques is not an effective intervention. The risk isn t controlled and it relies on worker behaviour. PErforM is a simple manual task risk management program based on participative ergonomics, an internationally recommended approach for reducing musculoskeletal disorders. PErforM provides a framework to help employers engage with workers at all levels to identify, assess and control manual tasks risks within their workplace. The idea of PErforM is that the worker is the expert in performing their work tasks. The PErforM program has been used successfully in a wide range of industries and can be applied to most types of hazardous manual tasks. This workshop provides guidance on preparing for and delivering the PErforM program. UNDERSTANDING THE OHS REGULATIONS Regulations are forms of written law that are legally binding. The Occupational Health and Safety Act sets out the general framework, the regulations provide more detailed duties and rules. Tuesday 24 March 9.00am pm This session looks at the requirements, responsibilities, obligations, rights and duties imposed by the regulations within the workplace, explores strategies to achieve compliance and provides guidance on where to go to seek information and assistance when required. Tuesday 17 February Wednesday 13 May CONTRACTOR MANAGEMENT 1.00pm pm 1.00pm pm Contractors working unsupervised on site or on behalf of your organisation can pose a high level of risk to employees, clients, the general public and corporate reputation. This session provides participants with an understanding of the legal responsibilities employers have to labour hire personnel, independent contractors, subcontractors and the processes that are necessary to manage their health and safety to comply with legislative requirements. The session will explore the elements of an effective contractor management program that includes identifying the health and safety issues associated with the work, tender development, contractor selection, induction, and supervision including a practical session on interpreting a JSA and/or SWMS to determine the level of supervision required. DEVELOPING SAFETY POLICIES AND PROCEDURES To ensure your health and safety responsibilities in the workplace are clear and consistent where critical safe behaviours are required when fulfilling tasks, the development of clear unambiguous policies and procedures are critical in the compliance with legislative requirements and maintenance of safety standards. Policies are the business rules of the organisation that ensure consistency and compliance with the organisations strategic plan or direction. They are the guidelines under which procedures are developed that reflect the organisational rules contained in the policy. Too often the terms policies, and procedures are interchanged leading to confusion and in many cases overly complex documents that are difficult to understand and implement. This session will explain the difference between policies and procedures, when and why they are needed and the content of each. The session will include a workshop on how to assess the effectiveness of existing policies and procedures, with practical tips on how develop clear easy to understand and implement policies and procedures. Wednesday 4 March Thursday 18 June 9.00am pm 9.00am pm Tuesday 21 April 9.00am pm PAGE 6

9 VICTORIA TRAINING Course Descriptions - OHS and Workplace Safety Courses CONSULTATION / EFFECTIVE SAFETY COMMITTEES Health and safety legislation requires you to consult with your workers about matters that are likely to affect their physical and psychological health, safety and welfare. The session will provide you with practical examples of what effective consultation looks like in an organisation, when you are required to consult and how to get the most out of health and safety representatives and health and safety committees. Effective health and safety committees develop sound meeting practices and processes which are explored in this session through a mix of theory, case studies, role plays and exercises. Thursday 19 March 9.00am pm EFFECTIVE SAFETY CONVERSATIONS We spend so much time telling employees what to do about safety that they disengage, don t follow the rules, take shortcuts and disregard safety. We have to stop telling our employees what to do and engage them in in conversations of why they have to work safely. This workshop is designed for anyone who has a supervisory role to help you understand why safety conversations are important and help you develop the skills and strategies for engaging in effective safety conversations. Thursday 30 April 1.00pm pm PREVENTING AND RESPONDING TO BULLYING IN THE WORKPLACE There is no denying that workplace bullying is a reality and its impact is significant not only for the individual who is being bullied but to other employees who witness the behaviour and the wider organisation. Workplace bullying constitutes a significant risk to the health, safety and wellbeing of employees and can lead to psychological injury creating real costs to both the organisation and the individual. Because the term bullying is often a common expression for bad behaviours, there is considerable confusion as to what it actually is. What one person perceives as reasonable, another may construe as unreasonable. This interactive workshop discusses the difference between bullying and reasonable management practices, the link with harassment and discrimination, policy development, the importance of dealing with bullying when it arises and proactive and preventative strategies and tools that can be used in your organisation. Case law examples will be used to interpret how the law applies to bullying and the impact it can have on your organisation. Thursday 30 April 9.00am pm INCIDENT REPORTING AND INVESTIGATION Incident reporting and investigation of incidents are an important part of managing health and safety in your workplace. This session provides an overview of internal incident reporting and the requirement to externally report certain incidents and injuries under health and safety legislation. A scenario based workshop will enable participants to gain experience in understanding the root cause analysis process to determine the causes of an incident and determine what actions are required to ensure the environment that lead to the incident doesn t occur again. Thursday 19 March 1.00pm pm HAZARD MANAGEMENT AND SAFE SYSTEMS OF WORK This session covers the principles of the hazard management process including the identification, assessment and control of hazards. Practical activities aim to provide participants with an awareness of how to conduct risk assessments based on the relevant Australian Standard for Risk Management. A safe system of work is needed when hazards cannot be physically eliminated and some elements of risk remain. This session will help you understand what a safe system of work is, when and why a safe system of work is needed as part of the practical workshop on identifying hazards and working through the five steps to develop a safe system of work. Wednesday 4 March Thursday 18 June 1.00pm pm 1.00pm pm PAGE 7

10 VICTORIA TRAINING Course Descriptions - NSCA OHS Courses INITIAL 5 DAY OHS COURSE FOR HSRS, MANAGERS AND SUPERVISORS The NSCA has been approved by WorkSafe Victoria to deliver this course which is designed for Health and Safety Representatives, Managers and Supervisors. HSRs/DHSRs Will have the opportunity to gain knowledge and skills that will assist you to effectively represent the members of your designated work group. Managers & Supervisors Will gain a general understanding of your workplace responsibilities which will assist you to manage health and safety in the workplace. Who should attend? Health and Safety Representatives, Managers, Supervisors and interested employees. Note: section 67 of the OHS Act 2004 entitles a HSR to attend an initial course of training in occupational health and safety after being elected. This entitlement (s57) also extends to deputy HSRs. The HSR in consultation with their employer also has the right to choose the course of training they attend. Learning Outcomes The training course will supply basic information and skills required for HSRs to successfully exercise their powers under the Victorian Occupational Health and Safety (OHS) Act 2004 and Victorian OHS Regulations The course will also provide HSRs with: An understanding of the objectives of the OHS Act 2004 and their role under the Act, Knowledge of their powers under the OHS legislation and how to exercise these powers, Skills in representing members of their designated work group including consulting, issue resolution and negotiating with their employer, Knowledge of where and how to obtain assistance in dealing with hazards and dangerous situations, An understanding of the role of occupational health and safety in the workplace in the prevention of incidents, injury and illness. Clayton Students must complete all 5 days of the course. Monday 19 - Friday 23 January Monday 9, Tuesday 10, Wednesday 11, Monday 16 and Tuesday 17 February Monday February Tuesday 3, 10, 17, 24 and 31 March Monday 16 - Friday 20 March Wednesday 1, 8, 15, 22 and 29 April Monday 20 - Friday 24 April Friday 1, 8, 15, 22 and 29 May Monday 25 - Friday 29 May Tuesday 2, 9, 16, 23 & 30 June Monday 22 - Friday 26 June Footscray Students must complete all 5 days of the course. Monday 12 - Friday 16 January Wednesday 18, Thursday 19, Friday 20, Wednesday 25 and Thursday 26 February Monday 23 - Friday 27 March Thursday 2, 9, 16, 23 and 30 April Monday 11 - Friday 15 May Wednesday 10, Thursday 11, Friday 12, Wednesday 17 and Thursday 18 June Time: 9.00am 5.00pm Duration: 5 days Cost: GB Clients: $708 per person Non GB Clients: $945 per person Bookings Please note, this course is run externally by the NSCA. In order to make a booking and obtain an NSCA specific enrolment form, please call and select option 2. Payments for these courses cannot be received by Gallagher Bassett. For enquiries regarding course content, please contact the NSCA on or at melbourne@ nsca.org.au. Delivery of the OHS courses for HSRs is subject to future approval by WorkSafe of NSCA as an approved provider of OHS training for HSRs, and/or the enactment of the Work Health and Safety Bill. PAGE 8

11 VICTORIA TRAINING Course Descriptions - NSCA OHS Courses OHS REFRESHER COURSE FOR HSRS This course is specifically designed to provide HSRs/DHSRs with the opportunity to revisit aspects of the initial 5 day HSR training course and refresh their knowledge of OHS Legislation, workplace hazards and risk management. Who should attend? Health and Safety Representatives and Deputy Health and Safety Representatives that have completed the 5 day Initial training course designed under the Victorian Occupational Health and Safety Act Managers and Supervisors and interested employees may also benefit from attending this course. Health and Safety Representatives may attend the refresher course at least every 12 months that they hold office. Note: section 67 of the OHS Act 2004 entitles a HSR to attend a refresher course at least once in each year, after completing the initial course of training as long as they hold office. This entitlement also extends to Deputy HSRs. The HSR in consultation with their employer has the right to choose the course of training they attend. Learning Outcomes Upon completion of this course, you will have greater knowledge of the statutory requirements of Health and Safety Representatives as well as: Clayton Wednesday 28 January Friday 27 February Monday 30 March Friday 17 April Tuesday 19 May Monday 29 June Footscray Friday 16 January Tuesday 3 February Thursday 5 March Wednesday 8 April Thursday 7 May Monday 15 June Time: 9.00am 5.00pm Duration: 1 day Cost: GB Clients: $262 per person Non GB Clients: $350 per person Changes to the OHS legislation, Changes to consultation requirements and designated work groups, Changes to HSR, OHS Committee, employer representatives and inspector powers, Review of decisions and union right of entry, Accessing and using legislation and compliance cores to improve OHS. To enrol in this course, you must have completed the 5 day initial OHS Course at any time since the beginning of Bookings Please note, this course is run externally by the NSCA. In order to make a booking and obtain an NSCA specific enrolment form, please call and select option 2. Payments for these courses cannot be received by Gallagher Bassett. For enquiries regarding course content, please contact the NSCA on or at melbourne@ nsca.org.au. Delivery of the OHS courses for HSRs is subject to future approval by WorkSafe of NSCA as an approved provider of OHS training for HSRs, and/or the enactment of the Work Health and Safety Bill. PAGE 9

12 VICTORIA TRAINING Course Descriptions - NSCA OHS Courses CERTIFICATE IV IN WORK HEALTH AND SAFETY This course is designed to give participants practical knowledge and skills to enable the provision of valid and timely WHS advice and assist with improving safety in the workplace. Individuals are either in a WHS role, or wanting to secure a WHS role, working under limited supervision and may provide leadership and guidance to others relating to WHS matters. The course covers a broad range of health and safety functions and responsibilities in the workplace including identifying hazards, assessing WHS risks, implementing strategies to control WHS risks and evaluating an organisation s WHS performance. Who should attend? Safety officers, safety supervisors and managers, safety advisors, supervisors, health and safety representatives and workers that have WHS responsibilities. Entry requirements There are no specific entry requirements for the course, however you must be able to demonstrate an appropriate level of language and literacy by completing a Safety Skills Assessment. Students must complete the course within 6 months. Bookings This course is run externally by the NSCA. In order to make a booking and obtain an NSCA specific enrolment form, please call and select option 2. Clayton Students must complete all 5 days of the course. Monday 19 - Friday 23 January Monday 23 - Friday 27 March Monday 18 - Friday 22 May Saturday 2, 9, 16, 23 and 30 May DIPLOMA OF WORK HEALTH AND SAFETY This course is designed for participants who coordinate and maintain the work health and safety (WHS) program/system within an organisation. It will provide participants with the opportunity to grow their practical knowledge and skills in the development, implementation and management of these programs/systems. Who should attend? Safety practitioners and managers with WHS responsibilities. Entry Requirements Participants must complete a Safety Skills Assessment, demonstrating either a high level of OHS knowledge or have completed a Certificate IV in OHS. The course must be completed within 12 months. Bookings This course is run externally by the NSCA. In order to make a booking and obtain an NSCA specific enrolment form, please call and select option 2. Clayton Students must complete all 5 days of the course. Monday 2 - Friday 6 March Monday 15 - Friday 19 June Time: 9.00am 5.00pm Duration: 8 days Cost: GB Clients: $2625 per person Non GB Clients: $3500 per person Footscray Students must complete all 5 days of the course. Monday 9 - Friday 13 February Monday 13 - Friday 17 April Monday 22 - Friday 26 June Time: 9.00am 5.00pm Duration: 5 days Cost: GB Clients: $1463 per person Non GB Clients: $1950 per person PAGE 10

13 VICTORIA TRAINING Course Descriptions - NSCA OHS Courses OHS/WHS INTERNAL AUDITING SKILLS This course provides the knowledge and skills necessary to carry out audits of an organisation s OHS/WHS Management Systems against defined audit programs and standards. Topics covered include: The techniques of auditing; attributes and skills of auditors; the conduct of the audit; and the compilation of audit reports; the nature of management systems and the systems approach to occupational health and safety management, continuous improvement using occupational health and safety policies and programs, roles and responsibilities for effective management of occupational health and safety, risk management. Who should attend? Internal (1st/2nd party) Auditors, Supervisors, Managers, Health and Safety Representatives, or nominated staff who will serve as internal auditors and who need to review the Management System in their organisation s operations to ensure the system is under control and being maintained and followed as it has been designed and implemented. Learning Outcomes Upon completion of this course, participants will be able to: List the types of audits undertaken by organisations Describe the scope of an OHS/WHS audit Identify key areas for evaluation of OHS/WHS Management System Describe the essential components of an audit on specific aspects of OHS/WHS Management System Carry out an internal or external audit using a developed audit standard on components of an OHS/WHS management system Prepare written reports of the audits for presentation to management Describe the process of management using systems Identify workplace hazards, assess the risk of those hazards and develop control strategies for the risks Identify the major methods used for measurement of OHS/WHS performance including positive performance measures. Bookings This course is run externally by the NSCA. In order to make a booking and obtain an NSCA specific enrolment form, please call and select option 2 LEAD AN OHS/WHS SYSTEM AUDIT This course provides the knowledge and skills necessary to carry out audits of an organisation s occupational health and safety systems against defined audit standards. Upon successful completion of this course participants will meet the requirements for Exemplar Global Auditor Certification set by Exemplar Global International for the following standards covering Auditing, OHS Auditor and OHS Lead Audit knowledge areas. Who should attend? Internal (1st/2nd party) or external (3rd party) OHS/WHS auditors, supervisors, managers, OHS/WHS representatives; anyone involved in OHS/WHS audits who is considering becoming a certified OHS auditor for any OHS/WHS system. Learning Outcomes Course participation will cover: Types of audits undertaken by organisations The scope of an OHS/WHS audit Key areas for evaluation of OHS/WHS Management Systems The essential components of an audit on specific aspects of OHS/WHS Management Systems Written report presentation of the audits for presentation to management The process of management using systems Hazard analysis and control strategies for risks. Bookings This course is run externally by the NSCA. In order to make a booking and obtain an NSCA specific enrolment form, please call and select option 2 Clayton Monday 16 - Friday 20 February Wednesday 4, Thursday 5, Friday 6, Wednesday 11 and Monday 4, Tuesday 5, Wednesday 6, Monday 11 and Tuesday 12 May Time: 9.00am pm Duration: 5 days Cost: GB Clients: $2010 per person Non GB Clients: $2680 per person Clayton Monday 16 - Wednesday 18 February Monday 4 - Wednesday 6 May Time: 9.00am pm Duration: 3 days Cost: GB Clients: $900 per person Non GB Clients: $1200 per person PAGE 11

14 SOUTH AUSTRALIA TRAINING Course Descriptions - Workers Compensation Courses BASIC CLAIMS MANAGEMENT This session provides an overview of the Workers Compensation legislation and practical information for Human Resource Managers, Return to Work Coordinators and other persons responsible for managing workers compensation claims. Topics include: Claims management model Introduction to legislation Paperwork Claim lodgement Claim determination Provisional liability AWE Paying income maintenance Changes to income maintenance due to passage of time Overview of the life of a claim Rights & responsibilities Thursday 29 January Thursday 30 April 9.00am pm 1.00pm pm INJURIES AND ANATOMY This session provides an overview of the human body for Human Resource Managers, Return to Work Coordinators and other persons responsible for managing workers compensation claims. Body systems Common injuries and treatment Management of claims with complex medical conditions Comorbidities and how they impact Complications with treatment and rehabilitation Understanding pain Thursday 19 February 9.00am pm RETURN TO WORK RESPONSIBILITIES FOR MANAGERS & SUPERVISORS This course is designed to assist Line Managers and Return to Work Coordinators to understand their responsibilities for Return to Work of their injured employees. Topics include: ADVANCED CLAIMS MANAGEMENT This session provides an overview for Human Resource Managers, Return to Work Coordinators and other persons responsible for managing workers compensation claims. The session also provides the information and tools to assist implementation and management of effective early intervention and return to work processes/systems. Topics include: Claims 101 Employer legal obligations Return to work - Why? Return to work - How? Common barriers and challenges Tips for managers & supervisors This course will be available in the second half of For further information contact saemployertraining@gbtpa.com.au Lump sum payments Work capacity decisions Ceasing payments Determination of psychological claims Adverse decisions Relevant case law Thursday 19 March Thursday 21 May 1.00pm pm 1.00pm pm PAGE 12

15 SOUTH AUSTRALIA TRAINING Course Descriptions - Workers Compensation Courses WORKERS COMPENSATION AND WORK HEALTH SAFETY IN AGED CARE This session provides an overview of workplace health and safety and injury management for Human Resource Managers, Return to Work Coordinators and other persons responsible for managing workers compensation claims within the aged care industry. Topics include: Common risks for aged care WHS for aged care Identifying suitable duties Managing injuries in an aged care environment This course will be available in the second half of For further information contact saemployertraining@gbtpa.com.au INJURY MANAGEMENT - THE MEDICAL PERSPECTIVE This session provides an overview of how to best communicate with doctors and specialists for Human Resource Managers, Return to Work Coordinators and other persons responsible for managing workers compensation claims. Presented by an Occupational Physician. Topics include: Effectively communicating with stakeholders Addressing barriers with medical providers Understanding the medical management process The medical perspective in workers compensation Thursday 18 June 1.00pm pm Course Descriptions - OHS and Workplace Safety Courses IMPLEMENTATION AND COMPLIANCE WITH WHS LAWS This session introduces WHS laws to enable learners to identify the WHS duties, rights and obligations of everyone in the workplace. This session is recommended for everybody no matter what their role in the organisation. Core subject for candidates of Cert IV WHS. INCIDENT REPORTING AND INVESTIGATION Investigation is a key part of the management of safety. This session provides participants with management strategies to ensure appropriate investigations are undertaken. Suitable for anyone with a role in assisting WHS arrangements. Core subject for candidates of Cert IV WHS. Thursday 30 April 9.00am pm This course will be available in the second half of For further information contact saemployertraining@gbtpa.com.au WHS HAZARD MANAGEMENT This session provides participants with the skills required to identify, assess and make suitable recommendations for controlling hazards in the workplace. Suitable for everybody no matter what their role in the organisation. Core subject for candidates of Cert IV WHS. MANUAL HANDLING & ERGONOMICS This session introduces processes for identification and control of manual handling and ergonomic risks in the workplace. Suitable for anyone with a role in assisting WHS arrangements. Thursday 21 May 9.00am pm Thursday 19 February 1.00pm pm PAGE 13

16 SOUTH AUSTRALIA TRAINING Course Descriptions - OHS and Workplace Safety Courses CONTRACTOR MANAGEMENT This session describes the legislative responsibilities in the workplace primarily for managing contractors as well as labour hire, visitors and others to ensure they are kept safe. Recommendations for managing responsibilities are discussed. Suitable for anybody with a responsibility for assisting WHS workplace arrangements. Core course for candidates of Cert IV WHS. This course will be available in the second half of For further information contact saemployertraining@gbtpa.com.au IMPLEMENTING AND MAINTAINING WHS MANAGEMENT SYSTEMS The systematic management of safety requires planning and monitoring for safety arrangements in many key areas. This session introduces those key areas and strategies to successfully implement these arrangements. Suitable for anyone with a role in assisting WHS arrangements. Core subject for candidates of Cert IV WHS. Thursday 18 June MONITORING AND AUDITING WHS INITIATIVES 9.00am pm This session introduces the practical application of monitoring (auditing) arrangements for the systematic management of safety. Suitable for anyone with a role in assisting WHS arrangements. Core subject for candidates of Cert IV WHS. This course will be available in the second half of For further information contact saemployertraining@gbtpa.com.au CHEMICAL MANAGEMENT IN THE WORKPLACE This session provides an outline of the changed requirements for management of chemicals under WHS Legislation. Suitable for anyone with a role in assisting WHS arrangements. Thursday 19 March 1.00pm pm MANAGING OCCUPATIONAL STRESS IN THE WORKPLACE This session will assist managers in identifying stress in the workplace and includes strategies for prevention at a primary and secondary level as well as strategies once a claim occurs. Suitable for all managers or supervisors. Thursday 29 January 1.00pm 4.00pm PREVENTING AND RESPONDING TO BULLYING IN THE WORKPLACE This session assists learners to both identify workplace bullying behaviour and put in strategies to prevent workplace bullying. Suitable for managers or supervisors. This course will be available in the second half of For further information contact saemployertraining@gbtpa.com.au WHS CONSULTATION AND PARTICIPATION This session introduces the legal requirements for WHS consultation as well as management strategies to include workers in WHS, including overcoming barriers. Suitable for anyone with a role in assisting WHS arrangements. Core subject for candidates of Cert IV WHS. This course will be available in the second half of For further information contact saemployertraining@gbtpa.com.au BUILDING AN EFFECTIVE HEALTH AND SAFETY CULTURE IN YOUR WORKPLACE A positive work health and safety culture is critical for effective work health and safety. This topic will explore elements of a positive WHS culture and introduce some strategies for implementation. Recommended for leaders and champions of work health and safety. This course will be available in the second half of For further information contact saemployertraining@gbtpa.com.au PAGE 14

17 QUEENSLAND TRAINING Course Descriptions - Return to Work Courses VICTORIAN CLAIMS MANAGEMENT AND RETURN TO WORK COORDINATOR TRAINING Understanding VIC Legislation Basic Claims Overview This session provides an overview for Queensland employers who have operations in Victoria. The session covers employer and workers obligations, the completion of paperwork when an injury occurs, the types of claims covered and the entitlements a worker can receive under the Act. Return to Work Coordinator Training This session is an approved Victorian Return to Work Coordinator course. It is targeted at new or experienced QLD RTW Coordinators who have responsibilities for return to work in VIC. The course outline will enable participants to: Relate the importance of Return to Work to Occupational Health and Safety, Understand and fulfil the key responsibilities of the Return to Work Coordinator s role, and Create and complete Return to Work Plans and Offers of Suitable Employment. Brisbane Training can be arranged at request, however Gallagher Bassett will require a minimum number of participants to run this course. Please register your interest at workerscompclaims@gbtpa.com.au Duration: 3 Hours PAGE 15

18 NATIONAL TRAINING Course Descriptions - Self Insurance Courses SAFETY REHABILITATION AND COMPENSATION (SRC) ACT OVERVIEW BASIC This session provides an overview of the Comcare Scheme including the Licensee, Claims Management Provider and Regulator s roles and responsibilities. This course is targeted at those with limited workers compensation experience requiring an introduction to the SRC Act. Topics covered include Liability considerations and exclusions Investigating claims Arranging medical examinations Decision making process Normal weekly earnings Medical expenses Incapacity benefits Privacy The course outline will enable participants to: Describe the basic principles of the SRC Act Explain provisions covering initial liability under the SRC Act List the range of benefit provisions in the SRC Act Explain the principles in calculating incapacity entitlements under the SRC Act Explain the rehabilitation process under the SRC Act Brisbane / Sydney / / Training can be arranged at request, however Gallagher Bassett will require a minimum number of participants to run this course. Please register your interest at sitraining@gbtpa.com.au Duration: 3 Hours SAFETY REHABILITATION AND COMPENSATION (SRC) ACT OVERVIEW ADVANCED This session provides further insight into the Comcare Scheme including the Licensee, Claims Management Provider and Regulator s roles and responsibilities. This course is targeted at those with workers compensation experience requiring a detailed understanding of the SRC Act. Topics covered include Estimating principles Psychological injury claims management Permanent impairment Reviewing new and ongoing claims Suitable employment and earning capacity Natural justice Surveillance Reconsiderations and appeals The course outline will enable participants to: Explain the permanent impairment process under the SRC Act Outline the reconsideration and appeal process and employees rights and responsibilities under the SRC Act Understand the processes regarding psychological injury under the SRC Act Review liability and natural justice considerations under the SRC Act Apply estimating principles under the SRC Act Brisbane / Sydney / / Training can be arranged at request, however Gallagher Bassett will require a minimum number of participants to run this course. Please register your interest at sitraining@gbtpa.com.au Duration: 3 Hours PAGE 16

19 NATIONAL TRAINING Course Descriptions - Self Insurance Courses RETURN TO WORK AND EARLY INTERVENTION MANAGEMENT This session provides an overview of the roles and responsibilities involved in returning a worker back to work. The course highlights the importance of early intervention and the deployment of robust return to work strategies in achieving a timely and sustainable outcome. This course is targeted at those involved in workers compensation claims management and the return to work process. Topics covered include The employer and workers obligations Identifying return to work barriers Overcoming barriers in return to work The importance of effective and timely communication Early intervention strategies The course outline will enable participants to: Understand the roles, responsibilities and obligations of workers and employers in return to work Identify return to work barriers and strategies to over come Communicate effectively and on a regular basis in the return to work process Apply early intervention strategies in the management of a claim Brisbane / Sydney / / Training can be arranged at request, however Gallagher Bassett will require a minimum number of participants to run this course. Please register your interest at sitraining@gbtpa.com.au Duration: 3 Hours PAGE 17

20 NATIONAL TRAINING SCHEDULE VICTORIA QUEENSLAND Gallagher Bassett Level Collins Street Vic 3000 Gallagher Bassett Level Turbot Street Brisbane QLD 4000 Parking Metro Parking, Bond Street, Public Transport Closest train station Flinders Street Station Closest tram stop Cnr Elizabeth and Collins Street SOUTH AUSTRALIA Gallagher Bassett Ground Floor 25 Franklin Street SA 5000 Parking Multi-level parking is available within 100 meters of Gallagher Bassett s offices at: Secure Park on Franklin - 50 Franklin Street Care Park - 15 Pitt Street Parking 179 Turbot Street - Secure Parking Public Transport Closest train station Central Station is less than a five minute walk NSCA Training Locations CLAYTON 17 McNaughton Road Clayton Vic 3168 FOOTSCRAY 417 Barkly Street Footscray Vic 3011 Public Transport Gallagher Bassett is located 150 meters from Victoria Square, central to bus, tram and rail transport options. PAGE 18

21 NATIONAL TRAINING SCHEDULE BOOKINGS Bookings are essential for all sessions. To book please complete the booking form and return it to us via fax or . Bookings can be taken up to five working days prior to the scheduled date. CONFIRMATION All written requests will be confirmed via . reminders for each session will also be forwarded at least five working days prior to the scheduled date. TIMES Session times are listed under each course description. We request that all attendees arrive at least 15 minutes prior to the session to ensure that sessions commence on time. LATE ARRIVALS Due to the short time frame that these training sessions are facilitated in and the disruption it causes to the group, if you arrive more than 30 minutes late you will unfortunately not be able to attend the session. If you are running late please contact the local State office. CANCELLATION POLICY (FEE CHARGED COURSES) Payment is required in advance to confirm all bookings. Courses cancelled by Gallagher Bassett will constitute a full refund. Cancellations received in writing more than 10 days prior to the scheduled commencement date will receive a full refund. Cancellations received in writing less than 10 working days prior to the scheduled commencement date will incur 50% of course costs. Alternatively, the booking can be transferred to the next available course (limit of one occasion) or an alternate delegate nominated. If no notice of cancellation is received, but nonattendance occurs, 100% of course costs will be charged. ACCESS AND EQUITY Please advise at the time of booking if there are any language, literacy or numeracy considerations or mobility access requirements we should be aware of. NUMBERS All sessions are subject to minimum numbers and will be cancelled should that number not be reached. In the event that a session is cancelled, all booked recipients will be notified at least five days prior to the scheduled date. REFRESHMENTS Refreshments are provided at all of our sessions. Lunch will be provided for full day sessions and for participants attending two consecutive sessions. Please advise us of any dietary requirements at the time of booking. Please note that some sessions are in high demand so booking early is recommended. Due to this demand, organisations are restricted to a maximum of two delegates per session. If you have a large group, please contact us about holding a tailored program for your organisation. PAGE 19

22 NATIONAL TRAINING SCHEDULE Booking Form All courses in this training schedule are free of charge for clients of Gallagher Bassett unless otherwise stated under the course description. For details on payment, please see below. To make a booking, please the below details to your local GB office. Alternatively complete the booking form, and fax or mail to your local office. Please complete a separate form for each participant if there is more than one. Do not complete this form for NSCA bookings. Please call and select option 2. Attendee Details Course Title Preferred Attendance Date State/Location Name of Attendee Title/Position Address Work Phone Number ( ) Mobile Fax ( ) How did you find out about this course? This Calendar Internet Company Details Gallagher Bassett Employee/Business Account Manager Networking/ Recommendation Other Company/Employer Are you a client of Gallagher Bassett? Yes, please provide your WorkCover Employer Number (VIC & SA) No If applicable, please find enclosed a cheque for the amount of: $ If you would prefer to pay via EFT, our banking details are: Gallagher Bassett Services Pty Ltd BSB Account number Please fax a copy of the EFT remittance with your registration form or send your registration form with your cheque payment to your relevant State, 10 days prior to the course commencement. Cheques payable to Gallagher Bassett Services Pty Ltd, ABN Credit card facilities not available. Please include your name, phone number and if you are not the person attending the session. Victoria Locked Bag 3570 GPO 3001 Phone (03) Fax (03) trainingwcv@gbtpa.com.au South Australia GPO Box 1772 SA 5001 Phone (08) Fax (08) saemployertraining@gbtpa.com.au Queensland GPO Box 14 Brisbane 4001 Phone (07) Fax (07) workerscompclaims@gbtpa.com.au All quoted prices are inclusive of GST. This document will be a TAX INVOICE for GST when completed and you make a payment. Retain original copy for your records. PAGE 20

23 NSW & VIC Information Sessions WorkCoverSA Legislation Reforms COMING IN EARLY 2015 The South Australia Return to Work Act 2014 will take effect from 1 July The new legislation will bring about substantial changes for the SA workers compensation Scheme, with significant impact on employers operating in the South Australian market. To assist businesses with vested interests in the SA region, Gallagher Bassett will be hosting a series of workshops in NSW and Victoria to help clients understand the 2015 changes. The aim of these sessions is to ensure clients are confident to engage in the new legislation and effectively manage their workers compensation obligations in this new environment. To register your interest to attend one of our information sessions in early 2015 please contact our Account Management Team on saemployertraining@gbtpa.com.au. We manage claims...better

24 Victoria Locked Bag 3570, GPO 3001 Phone (03) Fax (03) South Australia GPO Box 1772, SA 5001 Phone (08) Fax (08) Queensland GPO Box 14, Brisbane 4001 Phone (07) Fax (07)