Contact Center Technologies

Transcription

1 Contact Center Technologies Customer Communications Workforce Management Analytics

2 Customer Contact with Noble Unified Solutions Noble Systems Corporation is a leader in customer contact technology, offering the most comprehensive & cost-effective solutions for contact center, workforce management, and analytics. Noble Systems specializes in providing companies with flexible contact center management solutions tailored to meet each client s unique business needs. Tens of thousands of agents at 4,000+ client sites around the world use Noble solutions to direct their contact activities. Millions of customer calls are managed every day through our award winning platform of inbound, outbound, blended contact and omnichannel communications systems. Our Analytics and WFM tools add further value by turning big data into revenue, providing intelligence to build campaign strategies and schedule resources. Our unified contact center solutions can help your organization increase productivity, improve efficiency, and reduce operational costs, so you can achieve new levels of performance and revenue.

3 I would recommend Noble Systems to anyone. We have increased overall productivity by 150%-200%. I can manage agents more effectively with real-time status, live monitoring and detailed reporting. With Noble s distributed environment, we can support multiple sites with remote agents and even work-from-home staffers. It doesn t matter where they log-in from, we can manage all of our agents as if they were sitting right next to us. Noble s tailored, unified agent desktop allows us to merge multiple applications into a single interface, and has helped us cut agent handle time in half. The reporting and management tools are easy to use and help us coordinate resources, see what is working and what is not, and give us more control over our programs. Noble Systems excels in many areas, including responsiveness to customer needs, providing value added services ensuring better ROI and product life cycle cost benefits for customers, enhanced quality and reliability of products, and technological innovation and leadership to address critical customer needs. - Frost & Sullivan

4 Noble Contact Center Technology Solutions Noble Systems offers a range of contact center solutions to meet the needs of small, mid-size, and large enterprise organizations. Our portfolio of premise and cloud-based solutions, delivered with unmatched flexibility and customization, are a part of the new standard of service demanded around the globe. Whatever your business needs or size, Noble Systems can match you with the solution set that meets your functionality requirements and organizational goals, and offers the rightfit for your contact center to help you improve productivity, reduce costs, increase performance, build a better experience for Inbound, Outbound and Blended Multi-channel Communications Advanced Campaign Management Agent Desktop and Script Development Resource Management and Program Administration Performance Monitoring and Reporting Quality Assurance and Analytics Workforce Optimization Data Security and Compliance customers and employees, and grow your company. The World s SMARTEST Contact Center Software Company

5 & Integration The Ultimate in System Flexibility Our integrated platforms feature open designs, providing extensive integration and data exchange options, as well as compatibility with existing systems. Noble protects your infrastructure investment by working within your operating environment, rather than requiring you to change your business processes. Solutions Convenient, Affordable Upgrade Paths Solutions from Noble Systems are built around superior customization and scalability to fulfill your company s unique business needs. Noble Systems offers a number of configurations, including CPE (customer premise equipment), CaaS (communications as a service), hybrid premise/cloud, and managed service options, to meet the needs of business environments of any size. Our systems are designed to grow with you, allowing you to add seats or functionality and to respond to new business opportunities quickly, without sacrificing your current technology investments. Client Services Consulting, Project Management, Implementation, Training & Support No product stands alone, and support is an essential requirement for mission critical enterprise applications like communications and business process solutions. Our expert Client Services Team of consulting, implementation, training and technical professionals are dedicated to delivering first-class services to help you maximize your daily operations and your investment in our solutions.

6 Noble Systems worldwide headquarters are in Atlanta, USA, with regional headquarters in the Americas, APAC and EMEA. Founded in 1989, Noble Systems offers companies the advantages of award-winning customer contact solutions, extensive business experience and global reach, leading-edge technology, financial strength and stability, and a commitment to Noble Systems Worldwide info@noblesystems.com +1 (404) Noble Systems Americas (US) info@noblesystems.com +1 (888) Noble Systems APAC (Australia) info-au@noblesystems.com +61 (2) Noble Systems EMEA (UK) info-uk@noblesystems.com +44 (0) building client relationships. Copyright 2016 Noble Systems Corporation. All Rights Reserved