Enterprise Licensing Agreement

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1 Enterprise Licensing Agreement Here at Unify we believe that selecting and purchasing the right communications solution for your business should be simple. So we ve created the Unify Enterprise Licensing Agreement to make it happen.

2 Each of our ELA suites is designed to map to your user requirements, technology strategy and enterprise objectives.

3 It s easy to buy from us. We re not just in the business of simplifying communications and delivering great user experiences. We re also offering the same when it comes to selecting and purchasing a Unify solution. Enterprise Licensing Agreement (ELA) is that commitment made real. It s a simple userbased pricing program that brings together our award winning portfolio into a series of easy-to-understand, economical and consistently priced software suites. The result is a straightforward, value-driven purchase experience that offers measurable benefits when compared to more complex a la carte pricing models. No hidden costs. No nasty surprises. Quite simply, ELA makes it easier to choose, manage and distribute your new unified communications solution to employees. There are no hidden costs or no nasty surprises. ELA s standardized, transparent pricing makes purchasing easy to plan and manage. It simplifies the introduction and adoption of new technologies. And the flexible licensing means your solution can be tailored to specific business needs. You simply choose the feature and suite mix that s right for your users. More UC for your money. ELA gives you more UC for your money. As bundled solutions, ELA delivers more capabilities than you d get from many traditional a la carte offerings. Plus, it reduces upfront payment pressure by spreading your costs over the course of the contract. Cost are predictable and discounts clear. You get a familiar, industry standard format for purchasing software with the predictability of a three-year pricing guarantee. And we ll even give you the option of deferred payments. That makes ELA purchasing easier to manage. And we ve also included clear thresholds for discounts based on user numbers. Need to add more users? Simply order additional suites at any time during your contract term. Investment protection. Helping you make the most of your investment, ELA provides both software assurance and maintenance services. First and foremost, you get the all the benefits of on call customer support. And with access to upgrades included you ll always have the latest version of your solution available to your users. With investment protection in place, users are given solution support when needed. And, of course, they get instant access to all the collaborative and productivity-enhancing capabilities from Unify. ELA makes your Unify purchase easier to plan and manage cost, simplifies the introduction and adoption of new technologies and flexes as your organization does. 2

4 Voice, UC and Contact Center suites designed for the user while optimizing the purchase value for enterprises

5 OpenScape Enterprise Suites Analog Suite Analog voice for fixed line communication. Proven, reliable, high-quality fixed line telephony from OpenScape Voice and OpenScape Branch. Designed for fast and simple migration to IP, it s the first step on your road to full unified communications. The OpenScape Enterprise Analog Suite includes: OpenScape Voice for high quality, reliable, proven voice communication* OpenScape Branch for secure remote connectivity (not included but required) Basic Voice Suite ELA suites give you more capabilities for your money compared to a la carte, include investment protection throughout the entire life of the contract, plus you only pay for what you need when you need it! A focused voice solution for traditional workers Designed for users needing a dedicated voice solution we ve developed a low cost but complete ecosystem with our Basic Voice Suite that includes our robust and reliable OpenScape Voice plus the choice of our 3 entry level phones. The OpenScape Enterprise Basic Voice Suite includes: OpenScape Voice for high quality, reliable, proven voice communication Choice of the OpenStage 15, 15G or OpenScape Desk Phone IP 35G (not included but required) Voice Suite The foundation solution for knowledge workers Award winning foundation IP voice and UC solution for traditional workers with IP voice, conferencing, instant messaging and presence. Our Voice Suite, includes: OpenScape Voice for high quality, reliable, proven voice communication Plus: OpenScape UC Web Client with instant messaging, presence and soft client telephony. *Analog gateways are required. 4

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7 Enhanced Voice Suite Ideal solution for anywhere workers With award-winning SIP telephony from OpenScape Voice, plus powerful mobility features, our Enhanced Voice Suite accelerates the productivity of your anywhere workers. Our Enhanced Voice Suite, includes: OpenScape Voice for high quality, reliable, proven voice communication OpenScape Enterprise Edition for instant messaging, presence and soft client telephony. Audio conferencing for group calls. Plus: OpenScape Xpressions for voice mail and unified messaging. OpenScape Mobile for smart phone connectivity. Collaboration Suite A team solution for connected workers Teams have never been more important than in today s new way to work and our Collaboration Suite empowers them with the right tools to get the job done better, faster and more cost effectively. The OpenScape Enterprise Collaboration Suite includes: OpenScape Voice for high quality, reliable, proven voice communication OpenScape Enterprise Edition for instant messaging, presence and soft client telephony Audio conferencing for group calls OpenScape Xpressions for voice mail and unified messaging OpenScape Mobile for smart phone connectivity wherever you are. Plus: OpenScape Fusion connectors to Lync and Outlook Fully integrated enterprise UC with additional client options, full mobility and auto attendant Enhanced Collaboration Suite Seamless collaboration for your virtual teams. Our most fully featured bundle, OpenScape Enterprise Enhanced Collaboration Suite delivers all the benefits of the Collaboration Suite plus web and video collaboration. Staff can now enjoy multimedia conversations over virtually any device, virtually anywhere in the world. The Enhanced Collaborate Suite includes: OpenScape Voice for high quality, reliable, proven voice communication OpenScape Enterprise Edition for instant messaging, presence and soft client telephony Audio Conferencing for team calls OpenScape Xpressions for Voice Mail and Unified Messaging OpenScape Mobile for smart phone connectivity wherever you are OpenScape Fusion connectors to Lync and Outlook Fully integrated enterprise UC with additional client options, full mobility and auto attendant Plus: Video conferencing and Web collaboration tools for virtual team communication 6

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9 OpenScape Enterprise Licensing Suites Analog Suite Basic Voice Suite Focused voice solution for traditional workers Voice Suite Foundation solution for knowledge workers Enhanced Voice Suite Ideal solution for anywhere workers Collaboration Suite Team solution for connected workers Enhanced Collaboration Suite Collaboration solution for virtual workers $ 60* $ 125** $ 175 $ 250 $ 325 $ 450 Voice Soft Client Conferencing IM / Presence Mobility Unified Messaging Enterprise UC Groupware Integration Web Collaboration Video Conferencing Maintenance & Software Assurance SWA (8%) + Total Care Maintenance Mandatory * Hardware gateways not included and are required ** Choice of OpenStage 15, 15G or OpenScape Desk Phone IP 35G not included but required 8

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11 OpenScape Contact Center Enterprise Licensing Suites Essential Suite Foundation solution for essential customer service Focusing on key agent needs for handling inbound customer service calls the Essential Suite provides a cost effective, standard set of capabilities with agent desktop and telephony features. Our OpenScape Contact Center Essential Suite, includes: OpenScape Contact Center Enterprise Telephony Agent for inbound agents OpenScape Contact Center Agent Desktop Multi-Channel Suite Advanced solution for multi-channel contact centers In a world with many forms of communication, we ve designed the Multi-Channel Suite to ensure support for the way customers choose to reach you. The OpenScape Conact Center Multi-Channel Suite includes: OpenScape Contact Center Enterprise Telephony Agent OpenScape Contact Center Agent Desktop Plus: OpenScape Contact Center Agent OpenScape Contact Center Agent Callback OpenScape Contact Center Agent Chat Proactive Suite Blended solution for IB/OB campaign management A full featured bundle, the Proactive Suite delivers the capabilities for both inbound and outbound activities, so you can actively engage with customers as well as respond. The OpenScape Contact Center Proactive Suite includes: OpenScape Contact Center Enterprise Telephony Agent OpenScape Contact Center Agent Desktop OpenScape Contact Center Agent OpenScape Contact Center Agent Callback OpenScape Contact Center Agent Chat Plus: OpenScape Contact Center Campaign Director Agent (incl. platform) OpenScape Contact Center Campaign Director Blending Module 10

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13 OpenScape Contact Center Enterprise Licensing Suites Essential Suite Multi-Channel Suite Proactive Suite Foundation solution for essential customer service Advanced solution for multi-channel contact centers Blended solution for IB/OB campaign management $1000 $1700 $3300 Inbound Agent OSCC Enterprise Telephony Agent Agent Desktop OSCC Enterprise Agent Desktop Agent OSCC Enterprise Agent Agent Callback OSCC Enterprise Callback Agent Agent Chat OSCC Web Collaboration Agent Agent Outbound Campaign OSCC Campaign Director Agent (incl. platform) Campaign Director Blending Agent OSCC Campaign Director Blending Module Maintenance & Software Assurance SWA (8%) + Total Care Maintenance Mandatory 12

14 It s easy doing business together... The productivity power of Unify s solutions are now priced with more choice, flexibility and transparency, and has never been easier to acquire. With three simple steps we ll put you on the easiest path to our award winning UC solutions: Choice and flexibility. Discounting and protection. No hidden surprises. No hidden costs. 1. Select Select your desired suite mix with associated software assurance and Total Care maintenance. Add optional a-la-carte software from our comprehensive catalog to meet specific business needs. 2. Price Apply applicable volume discount to ELA suites, software options and software assurance to determine purchase price that s guaranteed for 3 years. Decide if you wish to spread the software payment over three years. 3. Order Add applicable hardware and services to the program and place your order! Enjoy the simplicity, predictability and transparency of software pricing through ELA. Enterprise Licensing. It s easier, economical and consistent for purchase convenience, confidence and control.

15 About Unify Unify is one of the world s leading communications software and services firms, providing integrated communications solutions for approximately 75 percent of the Fortune Global 500. Our solutions unify multiple networks, devices and applications into one easy-to-use platform that allows teams to engage in rich and meaningful conversations. The result is a transformation of how the enterprise communicates and collaborates that amplifies collective effort, energizes the business, and enhances business performance. Unify has a strong heritage of product reliability, innovation, open standards and security. unify.com Copyright Unify GmbH & Co. KG, 2015 Hofmannstr. 63, D Munich, Germany All rights reserved. The information provided in this document contains merely general descriptions or characteristics of performance which in case of actual use do not always apply as described or which may change as a result of further development of the products. An obligation to provide the respective characteristics shall only exist if expressly agreed in the terms of contract. Availability and technical specifications are subject to change without notice. Unify, OpenScape, OpenStage and HiPath are registered trademarks of Unify GmbH & Co. KG. All other company, brand, product and service names are trademarks or registered trademarks of their respective holders.

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