Applications Performance Management
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1 XO Technology Partner Applications Performance Management Browser and Java Support Best Practices Note: The following content is provided as-is and results from making these changes may vary depending on operating system version and applied software patches. Overview: The portal to the Applications Performance Management (APM) Service is accessed by the end user directly over the internet via HTTPS using standard Web browsers to the APM Service web portal. For customers using APM Enhanced, there are troubleshooting screens that employ the use of JRE Java runtime for charts and other graphics. This support document offers advice for working around potential issues with browser security in order to enable Java. Also note that a minimum screen resolution of 1280x1024 pixels or higher is recommended. Recommended Browsers: The following browsers are fully supported: Microsoft IE9, IE10 FireFox 5+ Google Chrome (*) although there is possibility that Java will no longer be supported by Google chrome at a future date. See current workaround SPECIAL NOTE below. Java JRE Best Practices The APM Service web portal uses a combination of HTML, JavaScript, FLoT and Java JRE. When the portal used for accessing the APM Service was originally introduced, the version of JRE that was most commonly used was JRE version 1.6. Since then there have been significant security changes to Java with the introduction of JRE 1.7. The current client version being downloaded is JRE v1.8. Regardless of the browser being used, the browser will execute the Java Runtime that is active on the workstation. Within the APM Service, the screens that invoke Java code execution are found under UpTime SelectTroubleshooting. The charts and graphs are interactive and are running java applets for data coming from the Visual UpTime ASE hardware probes.
2 Because most users update their Java when prompted by Oracle, multiple versions of Java may be installed on a users machine. When a user has multiple versions of a Java Runtime Environment (JRE), the user may have multiple installation directories and several entries in the Add/Remove Programs dialog in the Control Panel. This results in unnecessary client JREs and may cause a message that The Java runtime is not found on this machine, and directs the user to install Java 1.6. It is recommended to remove previous versions of Java JRE Client software, and download and install Java 1.8. This will minimize the pop-up security warnings and eliminate the need to put the URLs on the Java exception list. To uninstall Java, see link Java Versions Java SE 6 (December 11, 2006) Java SE 7 (July 28, 2011) Java SE 8 (March 18, 2014) o Java SE 8 Update 45+, **RECOMMENDED Java SE 9 (Planned release date September 2016) SPECIAL NOTE: Chrome Users: Java plugins may eventually be unsupported. With the push by Google to phase out NPAPI plugins, beginning with version 42 a change was made that disables Java by default. If you discover that various chart graphics under UpTime Select do not display or instead display a jigsaw puzzle graphic, open chrome://flags as a URL and scroll down Enable NPAPI and click Enable option and change to Disable, and then click the Relaunch Now button. Disabling NPAPI will allow Java plugins to work. Change to Disable to Allow Java Plugins. Then click the Relaunch Now button.
3 SOLUTION WORKAROUNDS PRIOR TO JRE 1.8 Exception Lists Workaround when using Java 1.7 (*NOTE: This is no longer required with JRE v1.8). Although the current version is JRE 1.8, beginning with Java 7 Update 11 changes to the Java browser plug-in behavior were introduced that force a security prompt asking for confirmation before allowing Java content to run in the browser. This pop up warning may present itself each time a user is attempting to display graphical charts when using the UpTime Troubleshooting component of the APM Service. Java has further enhanced security to make the user system less vulnerable to external exploits. Starting with Java 7 Update 51, Java does not allow users to run applications that are not signed (unsigned), selfsigned (not signed by trusted authority) or that are missing permission attributes. Warning Examples: OR
4 With update 60 the Exception Site List Option was added. Consult the following Page for latest recommendations: The Exception Site list feature that was added to the Java Console to run the applications blocked by security settings. Adding the URL of the blocked application to the Exception Site list allows it to run with fewer warnings. Steps to Add URLs to the Exception Site list Go to the Java Control Panel (On Windows Click Start and then Configure Java) Click on the Security tab Click on the Edit Site List button Click Add in the Exception Site List window
5 Click in the empty field under the Location field to enter the URL Add both of the following URLs: (URL should include the or Click OK to save the URL that you entered Click Continue on the Security Warning dialog Restart your browser and go to the APM Troubleshooting Tab. You may still get a security popup, but this should provide option Do not show this again for the publisher and location above, which should eliminate getting security prompts each time the page is accessed.
6 Older Previous Java Console Workarounds : As the Oracle Java distributions evolved in 2012 and later, the general direction has been to increase the levels of security. The interface where these functions are enabled and disabled on an end user s machine is the Java Control Panel. The Java Control panel can be found listed under the Windows Control Panel, or by typing Java in the Windows Search Programs box. Lower your Security Level: For some older Windows and Java system you could use the Security tab on your Java Control Panel to reduce the Security level to Medium. This should setting should reduce the security prompts to the user to a single warning prompt for that browser session. Also the following two steps were helpful, depending on the level of Java. For builds, 25 and later: 1. Disable next-generation Plug-In: On the Advanced tab, uncheck the Enable the nextgeneration Java Plug-in (requires browser restart) Option on the Advanced tab of the Java Control Panel. Note that the Oracle Java distribution will likely reset it as enabled again if a new patch version is installed. 2. Disable Verification: Another setting to try that should disable verification and remove the pop-ups is under the Mixed Code stanza of the Advanced Tab. In previous versions
7 of Java, Disable was the default setting. The Advanced tab can appear slightly different depending on the OS: Here are a couple of examples: Browser Mixed Content: Additionally one should verify that the browser is set to display mixed content, which is simply that the webpage is able to display content from secure SSL and regular HTTP server connections. This is normally the default setting but worth checking. For example with Windows IE do the following: Open Internet Explorer Go to Tools-> Internet Options-> Security Select the Security tab Click the Custom Level button In the Miscellaneous section change Display mixed content to Enable Click Ok Firefox Cache: Firefox does not have a compatibility mode. Firefox works with all web pages that are W3C compliant. When there are display issues with Firefox some forums recommend clearing the cache and the cookies from sites that cause problems. To Clear the Cache in Firefox: Tools > Options > Advanced > Network > Offline Storage (Cache): "Clear Now" To Remove Cookies from sites causing problems: Tools > Options > Privacy > Cookies: "Show Cookies"
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