Joint Admissions Exercise Internet System (JAE-IS) System Requirements

Transcription

1 Joint Admissions Exercise Internet System (JAE-IS) System Requirements General 1. Must my computer system fulfil any special requirements? For a smooth application via the JAE-IS, your computer system must have the following minimum system requirements: a) Internet connection (minimally 512kbps broadband connection to internet is recommended). b) Any internet browser that is compliant with W3C Standards, Java 1.2 Plug-in Standards and JavaScript 1.0/1.1 Standards (Microsoft Internet Explorer v8 and above is recommended). c) Screen resolution of 1024 x 768 pixels. d) Enable Cookies option in the internet browser. e) Enable the Java Applets and JavaScript option in the internet browser. f) Enable the Secure Socket Layer (SSL) v3.0 option in the internet browser. g) Enable the Java Virtual Machine (JVM) option in the internet browser. h) Turn off the Pop-up Blocker option in the internet browser, if applicable. i) If you have any other pop-up blocker software, these must be disabled while accessing the JAE-IS. Otherwise, it will prevent the JAE-IS from functioning properly. j) Disable Compatibility View in the internet browser. k) Printer is connected and ready to print (for printing of Verification Slip). 2. How do I enable cookies in the internet browser? a) Select Tools from the menu bar in your browser. b) Select Internet Options. The Internet Options dialog will appear. c) Select Privacy tab. Click on the Advanced button. The Advanced Privacy Settings dialog will appear. d) Select Override automatic cookie handling and ensure that First-party Cookies and Third- party Cookies have Accept selected. e) Click OK. 3. How do I enable Java and JavaScript in the internet browser? a) Select Tools from the menu bar in your browser. b) Select Internet Options. The Internet Options dialog will appear. c) Select Security tab. Click on the Custom Level button. The Security Settings dialog will appear. d) Scroll down to Active Scripting. Ensure that Enable is selected. e) Click OK. 1

2 4. How do I enable Secure Sockets Layer (SSL) v3.0 in the internet browser? a) Select Tools from the menu bar in your browser. b) Select Internet Options. The Internet Options dialog will appear. c) Select Advanced tab. The Advanced dialog box will appear. d) Scroll down to Security. Ensure that Use SSL 3.0 is selected. e) Click OK. 5. How do I enable Java Virtual Machine (JVM) in the internet browser? Go to to follow the instruction to download and install java. 6. How to turn off the Pop-up Blocker option in the internet browser? a) Select Tools from the menu bar in your browser. b) Select Pop-up Blocker. c) In the dropdown list, select Turn Off Pop-up Blocker. d) Click Yes. 7. How do I disable Compatibility View in the internet browser? a) Select Tools from the menu bar in your browser. b) Ensure the Compatibility View is unselected. 2

3 Troubleshooting JAE-IS 8. I clicked on a link/button and nothing appears. What could be the problem? You may have a pop-up blocker software that is preventing the system from displaying information in a pop-up window. Please turn off the pop-up blocker software. For Internet Explorer 8: a) Select Tools from the menu bar in your browser. b) Select Pop-up Blocker. c) In the dropdown list, select Turn Off Pop-up Blocker. d) Click Yes. 9. I encountered the error Page can t be displayed, Your session has timeout, You are not allowed to have more than one login session at any one time or An unexpected error has occurred or Webpage has expired in the system. What could be the problem? If you encounter any of the error pages, please close the existing browser window and try to login using a new browser window after 10 minutes. 10. I encountered the error The system is not available. What could be the problem? You may have tried to access the system outside the JAE Registration phase or Posting Results Release phase. Refer to the JAE website ( for the JAE Registration period and Posting Results Release period. SINGPASS 11. I encountered the error Your session with SingPass has timed-out. Please close the browser and login again at the SingPass logon page. What could be the problem? You might have stay on the SingPass logon page for more than 10 mins without performing any activity. If you encounter this error message, please close the existing browser window and try to login using a new browser window. 3