Tork Elevation Intuition Hand Towel Roll Dispenser

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1 Table of Contents General Description & Replacement parts Product Specifications, Part locations/descriptions.2 Replacing the lock / replacing the cassette mechanism Replacing the cover Optional Direct Wire Kit 6 Mounting & Operation Installation Instructions...7 Filling the dispenser...10 Use/operation.. 11 Lock function setting the lock mode..12 Stub roll feature Maintenance & Troubleshooting Cleaning & Maintenance / Battery Life Tips 14 Trouble shooting guide..15 Training/contacting SCA...16 Additional mounting information Mounting Template.17 ADAAG Guidelines. 20 Recessed installation.21 1 of 21

2 General Description & Replacement Parts Tork Intuition Hand Towel Roll Dispenser: H1 Elevation Intuition System: (White), (Black) Dispenser Dimensions HxWxD Inches (cm) 14.6 x 13.2 x 8.1 (37.3 x 33.7 x 20.7)) Roll Towel Product Options: Tork Premium, White Tork Advanced Soft, White A - Tork Advanced, White Tork Advanced, White Tork Universal, Natural Tork Advanced, White Parts Part Description Replacement SKU Left Pin Holder Arm Right Hub Holder Arm H1 Elevation Intuition Cassette - White H1 Elevation Intuition Cassette - Black Battery Compartment Cover H1 Elevation Intuition Hood White (No brake arm or lock included in spare) H1 Elevation Intuition Hood Black (No brake arm or lock included in spare) Roll Brake Assembly Elevation Lock (White) Elevation Lock (Black) Metal Key for Tork Dispensers KEY 2 of 21

3 Replacing the Elevation Lock: (White); (Black) Use a small slot-head screwdriver to press the snap fit towards the lock housing. Push the lock downwards at the same time. 2. Repeat the procedure on the other side of the lock. 3. Remove the old lock by pulling it through the hole in the cover. 4. Insert the new lock. Push until a click sound is heard. Replacing the H1 Elevation Intuition Cassette: (White); (Black) Cassette Assembly 3 of 21

4 Replacing the H1 Elevation Intuition Cassette: (White); (Black) (Cont.d) 1. Remove two Phillips head screws holding the cassette into the console. 2. Lift the cassette out of the console using an upward and forward motion. 3. Place the new cassette into the console. Make sure cassette is placed from top and is place onto the hooks in the back of the console. 4. Replace the screws, making sure the static ground wire is fastened under the left screw when tightened. 1 2 Hooks Static ground wire Date code sticker of 21

5 Replacing the H1 Elevation Intuition Hood: (White); (Black) 1. Remove two Phillips head screws holding the cassette into the console and remove the cassette. (Ref. cassette replacement instructions above for instructions on removing cassette.) 2. Remove the two screws that secure the cover to the dispenser console and remove the cover. 3. Remove the two screws that attach the roll brake assembly and remove the assembly. 4. Remove the lock in the top of the cover (ref. lock replacing instructions above). 5. Install the lock into the new cover. 6. Install the cover on the console using the correct screws. 7. Install the roll brake assembly onto the new cover using the correct screws and making sure it is in the correct orientation. (The roll level indicating arm should be on the right side of the cover when installing on a cover that is attached to the console.) 8. Replace the cassette as instructed above. (Ref. cassette replacement instructions above for instructions on removing cassette.) of 21

6 Replacing the H1 Elevation Intuition Cover: (White); (Black) (Cont d.) Install with roll level indicating arm on right side of dispenser. 7 Optional Direct Wire Kit for Tork Electronic Roll Towel Dispensers - P/N 3096HWK: An optional direct wire kit is available that is compatible with this dispenser. The kit uses power from a grounded 110V standard wall outlet. The kit can be purchased by contacting SCA Customer Service. (Installation requires a hole to be drilled through the dispenser cabinet from the back, side or bottom to feed the power cord through. Detailed instructions provided with each kit.) 6 of 21

7 Installation Instructions: 7 of 21

8 Be sure to check in the bottom of the box for batteries & hardware 8 of 21

9 Hanging the dispenser on the wall Mount the dispenser, making sure it is level. Insert the batteries 9 of 21

10 Filling the Dispenser: 10 of 21

11 Operation & Use Dispenser controls, settings & indicators 1. Dispenser controls are located on the right side of the cassette mechanism. 2. Use the manual feed button to check for proper battery installation and to and start the tail of the paper between the feed rollers. 3. Locate the sheet length adjustment knob and turn to increase or decrease the length of the sheet dispensed. (Range is 8 min. to 24 max.) 4. The low/empty roll indicator lights flashes yellow when the roll is low or empty Note: If the low/empty roll light is flashing but there is still paper left on the roll, it can be moved to the stub roll position and a new roll can be loaded. (See stub roll use diagram on p.13). 5. The low battery indicator light will flash red when the battery power is low. Replace the batteries with a new set soon if this light is flashing 6. The hand sensor on-off selector switch is used to set the dispenser operation mode to sensor on (requires a hand waved in front of the sensor to dispense a towel) or sensor off (dispenses a towel automatically after a sheet is taken). 11 of 21

12 Opening the dispenser setting the lock mode Horizontal dash position = key mode Round dot position = keyless mode 12 of 21

13 Stub Roll Use Low roll light flashing The Tork Elevation Intuition dispenser allows part of an unused roll to be placed in the bottom compartment of the dispenser and a new roll to be placed in the main roll holder arms. The stub roll feature requires that both tails of the roll are fed through the dispensing mechanism. Two sheets will be dispensed until the bottom stub roll is completely depleted. This allows 100% usage of each refill. 13 of 21

14 Cleaning and Maintenance The Tork Elevation Intuition should be cleaned any time there is heavy paper dust build-up inside the dispenser. If paper dust is not a problem, approximately every year is a good frequency for cleanings. The following is the recommended procedure to cleaning: 1. Open the dispenser and remove the roll of paper. 2. Clean paper dust from the inside of the dispenser. This can be done is several ways, such as, vacuuming, blowing out with a can of compressed air (wear safety glasses), wiping out with a damp cloth, etc. 3. Clean the cover with a gentle cloth and water. If necessary, use an all-purpose cleaner that is safe for plastics. It is not recommended that paper be used to clean the surface of the dispenser it may scratch the high gloss surface. Tork Specialist Cleaning Cloth or Premium Specialist Cleaning Cloth will provide excellent results. Inspecting Refills Always inspect refills before use. Don t use paper rolls that are not in specification. Rarely paper towels may be wider than standard. Paper rolls that are too wide will increase drag on the system, causing batteries to drain quickly. Refill rolls should not measure wider than (See image below:) 7.79 Here 7.75 (7-3/4) Straighten any cores that are out of round when loading the dispenser. A round core on the paper means smoother dispensing and longer battery life. Do not use a refill with a torn or dog-eared core. Ensure plug is inserted completely into core. Plugs that are partially inserted may also cause excess drag and drain batteries quickly. 14 of 21

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16 TRAINING It is highly recommended that training be provided to janitorial and maintenance staff on the use, care & maintenance of this dispenser. This should include the following: 1. Loading paper. Using stub roll compartment. 2. Indicator lights and meanings. 3. Adjustments, buttons and switches. 4. Installing and replacing batteries. 5. Inspecting refills prior to loading. Contacting SCA To contact the SCA Tissue Quality Coordinator by phone, dial and press 6. If asked for the date code on the dispenser, see instructions below. contact: Product Date Code Location: The product date code can be found on the bottom of the TorkSelect label located on the inside, back of the dispenser. 16 of 21

17 Mounting Template (included in Carton), not to scale Recommended (standard) mounting height is approximately 48 to bottom of dispenser. Mount using (at least) 3 mounting holes. Ensure proper screws and anchors for wall type are used to fasten securely to wall. Recommended Mounting Height (standard access) 17 of 21

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19 Tork Elevation Intuition Backplate Dimensions 19 of 21

20 Mounting location regulations - ADAAG Guidelines (2010) Advisory General. If soap and towel dispensers are provided, they must be located within the reach ranges specified in 308. Locate soap and towel dispensers so that they are conveniently usable by a person at the accessible lavatory Forward Reach Unobstructed. Where a forward reach is unobstructed, the high forward reach shall be 48 inches (1220 mm) maximum and the low forward reach shall be 15 inches (380 mm) minimum above the finish floor or ground Side Reach. Figure Unobstructed Forward Reach Unobstructed. Where a clear floor or ground space allows a parallel approach to an element and the side reach is unobstructed, the high side reach shall be 48 inches (1220 mm) maximum and the low side reach shall be 15 inches (380 mm) minimum above the finish floor or ground. EXCEPTIONS: 1. An obstruction shall be permitted between the clear floor or ground space and the element where the depth of the obstruction is 10 inches (255 mm) maximum. Figure Unobstructed Side Reach 20 of 21

21 Optional Semi-Recessed Mounting Filler Panel An optional filler panel is available for semi-recessed mounting. Please refer to Dispenser Manual for specifications and configurations that are applicable for this filler panel. 21 of 21