WHAT DOES DEVELOPMENT MEAN?

Transcription

1 WHAT DOES DEVELOPMENT MEAN? 2010 ANNUAL REPORT

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4 EVERYTHING IS IN A CONSTANT STATE OF DEVELOPMENT LIFE IS DEVELOPMENT. AN IMPRESSIVE AMOUNT OF RESEARCH REPORTS FROM ALL SCIENTIFIC AND ARTISTIC DISCIPLINES CAN BE REDUCED TO THESE SIMPLE THREE WORDS. IN FACT, EVERYTHING AROUND US IS CONSTANTLY DEVELOPING. SOME THINGS SEEM TO TAKE THEIR TIME AND CHANGES ARE HARDLY VISIBLE. OTHER THINGS, HOWEVER, HAPPEN VERY QUICKLY. IN RETROSPECT, WE ARE OFTEN FULL OF AMAZEMENT. IT IS IMPOSSIBLE TO IMAGINE AN ECONOMY WITHOUT DEVELOPMENT. THE REVERSE IS ALSO TRUE: DEVELOPMENT IS UNIMAGINABLE WITHOUT ECONOMIC INNOVATION. IT HAS ALWAYS BEEN THE CHANGES AND INNOVATIONS IN ECONOMIC STRUCTURES THAT HAVE DECISIVELY CONTRIBUTED TO THE FURTHER DEVELOPMENT OF OUR SOCIETY. OVER THE LAST 200 YEARS, WE HAVE DEVELOPED FROM AN AGRICULTURAL SOCIETY TO AN INDUSTRIAL AND SERVICE SOCIETY AND MOST RECENTLY TO AN INFORMATION SOCIETY. WE DON T KNOW IN WHAT DIRECTION OUR SOCIETY WILL DEVELOP OVER THE NEXT FEW DECADES. HOWEVER, SOME FACTORS ARE ALREADY APPARENT: PEOPLE ARE GETTING OLDER, WHICH MEANS THAT THE NUMBER OF PEOPLE WHO NEED CARE WILL RISE AND THAT PENSIONS MUST BE FINANCED ON A LONG-TERM BASIS. OUR SOCIAL WELFARE SYSTEM AS WELL AS OUR EDUCATIONAL SYSTEM FACE GREAT CHALLENGES. THE ROLE THAT INFORMATION AND KNOWLEDGE PLAY WILL CONTINUE TO INCREASE. TODAY DATA IS ALREADY TRAVELLING AROUND THE WORLD AT LIGHTNING SPEED. PEOPLE, STATES AND ECONOMIC SYSTEMS ARE MOVING CLOSER TOGETHER. THE WORLD IS INCREASINGLY BECOMING A GLOBAL VILLAGE. BORDERS ARE LOSING THEIR MEANING. AS WE HAVE ALREADY SEEN, THIS CLOSE INTERTWINING CAN HAVE NEGATIVE CONSEQUENCES. BUT EVEN THOUGH GREAT CHALLENGES HAVE ARISEN, WE HAVE ALWAYS MANAGED TO OVERCOME THESE DIFFICULTIES BY CONTINUING TO DEVELOP.

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6 TABLE OF CONTENTS 2010 ANNUAL REPORT Foreword 7 Functionaries 11 Report of the supervisory board on the 2010 financial year 13 Developments in 2010 Raiffeisen-Landesbank Steiermark in its 84 th year of business 18 The business segments of the Raiffeisen-Landesbank Steiermark 34 Our commitment to society people in the Raiffeisen-Landesbank Steiermark get things moving for you 43 Developing good human resources 47 Enabling success 51 Getting things moving in the Raiffeisen Association 57 Raiffeisen Banking Group Styria Facts and Figures ANNUAL REPORT 2010 ANNUAL FINANCIAL STATEMENTS OF RAIFFEISEN-LANDESBANK STEIERMARK AG Balance sheet 64 Balance sheet items 66 Profit and loss statement 67 Audit certificates ANNUAL FINANCIAL STATEMENTS OF RAIFFEISEN- LANDESBANK STEIERMARK AG

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8 LEARNING FROM THE CRISIS Some words and sentences are said or written very quickly. For example: We ve learned from the crisis. I ve heard this sentence a lot in the past year. And I ve asked myself whether the people who say this have in fact learned from the crisis. When I recapitulate some of the messages in the media, I have the feeling that only a very few people have actually learned anything from the crisis. Quickly, sometimes too quickly, everything has returned to the way it was before the crisis. Raiffeisen-Landesbank Steiermark has actually learned from the crisis. We have drawn our own conclusions from the economic upheaval of the past few years and have taken action in good time. Thanks to a self-imposed result improvement programme, our bank is becoming more customerorientated, slimmer and fitter so that we can manage future crises all by ourselves, with our own strength. Because one thing is absolutely certain: Exceptional situations like the last one can descend upon us again at any time and with the same force. optimists on supercycles and golden years. In any case, we all are living in a time of transition that challenges us as a bank. It is necessary to react to change in a timely manner and to play an active role in dealing with certain developments. Many people contributed to the fact that 2010 was a good year for Raiffeisen-Landesbank Steiermark and the Raiffeisen Banking Group, in the first place naturally our customers. A reliable partner, we did not leave them alone during the crisis. We are also accompanying them now in the upswing in order to take advantage of new opportunities with them and for them. We also have to thank our owners, the Styrian Raiffeisen banks. The atmosphere at Raiffeisen in Styria is really something special, and it is for a good reason that we are envied for it again and again. And, of course, I would like to thank all those offering their services to Raiffeisen-Landesbank Steiermark on a daily basis and who make our success possible through their work. In the end, it is they who continue to develop this enterprise ANNUAL REPORT 7 In 2010, the economy accelerated once again and the 2 % economic growth in Austria definitely marks a positive development. However, it is not enough to control unemployment quickly, even if it is going down faster than originally supposed. Where economic development is really heading in the coming months and years is disputed. Pessimists are counting on negative growth, Markus Mair Chairman of the Managing Board

9 From the left: Friedrich LENGGER, Arndt HALLMANN, Johann JAUK, Markus MAIR, Martin JEINDL

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12 FUNCTIONARIES SUPERVISORY BOARD PRESIDENT Wilfried Thoma FIRST VICE-PRESIDENT Herbert Kolb SECOND VICE-PRESIDENT Alfred Lackner MEMBERS Johann Gratzer Josef Hainzl Hans-Heinz Jauk (until 19 May 2010) Alois Pabst Eugen Roth Josef Scherounigg Hubert Stieninger Franz Titschenbacher (since 19 May 2010) Erik Venningdorf Josef Zügner BOARD OF TRUSTEES CHAIRMAN Peter Salzinger DEPUTY CHAIRMAN Franz Rothschedl MEMBERS Heinrich Herunter Rudolf Hinterleitner Karl Hofmann Johann Posch (until 14 March 2010) Franz Potzinger Engelbert Springer Franz Trummer STATE COMMISSIONERS Gabriele Herbeck Gabriele Hermann 2010 ANNUAL REPORT 11 DELEGATED BY THE EMPLOYEES COUNCIL Sabine Fuchs (since 1 March 2010) Walter Gruber Josef Hofer (until 28 February 2010) Harald Korschelt Margret Matlschweiger Bernhard Wesener Thomas Zehetleitner

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14 REPORT OF THE SUPERVISORY BOARD ON THE 2010 FINANCIAL YEAR The Supervisory Board of the Raiffeisen-Landesbank Steiermark AG held six meetings in the period under review, during which the required decisions were made. In the course of its audit, the Supervisory Board could satisfy itself that the Raiffeisen- Landesbank Steiermark AG is managed in a careful, conscientious, flawless and cooperative way by those in charge. It has thus fulfilled all the tasks assigned to it by law and the articles of association. Due to the extraordinary economic conditions still ongoing in 2010, the Supervisory Board in the role assigned to it by law and the articles of association together with the Managing Board took active measures for the long-term preservation of the interests of the Raiffeisen-Landesbank Steiermark AG as well as its continuing steady and successful development. Board, I would like to thank Hans-Heinz Jauk for his many years of commendable work for our institution and the Raiffeisen Association, which he performed with a lot of circumspection. On 19 May 2010, Mayor Franz Titschenbacher, chairman of the Raiffeisen Association Styria, was elected as a new member of the Supervisory Board. The internal and group audit department reported every quarter to the Executive Committee, appointed by the Supervisory Board according to 42 paragraph 3 of the Federal Banking Act, on important findings on the basis of the audits conducted. The Supervisory Board s audit committee held two meetings in the period under review and fully performed the tasks conferred upon it by law ANNUAL REPORT 13 The members of the Supervisory Board were promptly, regularly and fully informed by the Managing Board both orally and in writing on important business transactions and on all relevant issues concerning the development of business including the risk situation and risk management. The request of Hans-Heinz Jauk, member of the Supervisory Board, to step down early from the Supervisory Board was noted at the Annual General Meeting of 19 May 2010 and the election of his successor was held. On behalf of the Supervisory The annual financial statements and the management report as well as the consolidated financial statements and the consolidated management report for the 2010 financial year were examined in detail together with the statutory bank auditor, the Austrian Raiffeisen Association, as well as with the additional, voluntarily appointed annual auditor, the KPMG Austria GmbH Wirtschaftsprüfungs- und Steuerberatungsgesellschaft. Since these met the statutory provisions to the fullest, both the bank auditor and the annual auditor issued the clean audit certificate.

15 14 The audit committee dealt with the present balance sheet on 15 April The examination of the annual financial statements and the management report as well as the consolidated annual financial statements and consolidated management report for the 2010 financial year as well as acknowledgement of the report of the bank auditor and the annual auditor by the Supervisory Board took place at its meeting on 15 April After the conclusive result of its examinations, the Supervisory Board raised no objections. The Supervisory Board approves the annual financial statements drawn up by the Managing Board, which is thus established according to 96 of the Austrian Stock Corporation Act, and takes note of the consolidated annual financial statements. On the basis of this success, the Supervisory Board would like to express its gratitude and appreciation to the Managing Board, the executives as well as all the employees of Raiffeisen-Landesbank Steiermark AG for their commitment and their successful work in And most of all, we would like to extend a special thank you to our customers for the confidence they have shown in us. Our long-term customer relations are a sign that the Raiffeisen-Landesbank Steiermark AG is a reliable partner for all situations in life. Graz, April 2011 The annual report shows that the Raiffeisen- Landesbank Steiermark AG, despite the extraordinary economic environment, is a firmly rooted and reliable regional bank, which has successfully met the growing challenges of the market due to its sustainable business model. For the Supervisory Board President Wilfried Thoma, Chairman

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18 CHILDREN DEVELOP INTO ADULTS. RAIFFEISEN GROWS WITH THEM AND ACCOMPANIES THEM ALONG THE WAY THEIR ENTIRE LIFE LONG.

19 DEVELOPMENTS IN 2010 THE RAIFFEISEN-LANDESBANK STEIERMARK AG IN ITS 84 TH YEAR OF BUSINESS 12 JANUARY 2010 ENERGY EFFICIENCY IN BUSINESSES With the first of a total of 12 events entitled Energy Efficiency in Businesses, Raiffeisen and the Economic Initiative Sustainability (WIN) give Styrian businesses a taste of how to think about their energy situation JANUARY 2010 NEW BANK BRANCH ON THEODOR-KÖRNER-STRASSE After a 5 month renovation, the Theodor-Körner- Straße bank branch was reopened with a ceremonial act. Priest Markus Madl from the Graz-Graben parish gave the blessing. 16 JANUARY ST GABLE CROSS RACE 129 participants fought their way through the gates at RLB s 41 st Gable Cross Race on the Hebalm. 10 FEBRUARY 2010 MAYORS CONFERENCE RLB Raiffeisen-Leasing, the municipal software provider CommUnity, and the Styrian Association of Municipalities invited mayors to the 2 nd Mayors Conference held in the Stadthalle Graz convention centre whose motto was Vision: My Municipality in 2010.

20 5 MARCH TH ANNIVERSARY OF RAIFFEISEN INSURANCE Raiffeisen Insurance celebrated its 40 th anniversary with an Austrian-wide road show. The event in Graz saw the awarding of the Raiffeisen Awards to the best Raiffeisen banks of AND 12 MARCH 2010 ENERGY SAVING DAYS Raiffeisen Steiermark hosted the 3 rd Energy Saving Days, emphasizing once again its commitment to climate protection and energy saving ANNUAL REPORT MARCH 2010 HUBERT SCHMALIX OPENING The opening of the paintings exhibition of Hubert Schmalix had the Raiffeisen Gallery bursting at the seams. The artist was present and took time to answer questions from his fans. 7 APRIL ST TALKS ON THE ECONOMIC SITUATION A record number of people in the audience, a modest amount of optimism and a dash of warning were the ingredients of the 21 st Talks on the Economic Situation by Raiffeisen-Landesbank and the Austrian Institute for Economic Research (WIFO) at Congress Graz.

21 21 APRIL TH RAIFFEISEN YOUTH COMPETITION Picture your climate was the motto of the 40 th Raiffeisen Youth Competition. The winners from Graz were honoured with awards during the final event at the Tummelplatz branch. 7 APRIL 2010 READING WITH MARTIN G. WANKO Wordsmith Martin G. Wanko read to RLB clients from his columns, sharing his thoughts about (un)useful holidays and a technical support hotline in Tel Aviv, among other topics APRIL 2010 ELECTROMOBILITY Christina Edlinger-Ploder, councillor of the regional government of Styria, and Mayor Siegfried Nagl held an electromobility press conference where it was possible to admire Raiffeisen Leasing s electric cars. 20 APRIL 2010 OPENING OF THE CYCLE AIR REFILLING STATION The RLB Unicentre in Zinzendorfgasse installed a permanent and very popular air refilling station for cyclists.

22 6 MAY 2010 RAIFFEISEN BUSINESS RUN A strong team featuring CEO Markus Mair represented the RLB at the 10 th Raiffeisen Business Run. Numerous clients took part in the run that passes through the historic centre of Graz ANNUAL REPORT APRIL 2010 BALANCE SHEET PRESS CONFERENCE As part of a balance sheet press conference, CEO Markus Mair presented the results for Raiffeisen Steiermark managed to increase its volume, profit and own resources successfully during the recession year. 15 MAY 2010 MUSIC FESTIVAL ON LAKE SCHWARZL The music festival on Lake Schwarzl provided a powerful load of fun and music. The Raiffeisen Club was one of the sponsors of this event. 11 MAY 2010 CHRISTA NICKL- WLODKOWSKI OPENING The second opening in the Raiffeisen Gallery showed paintings of the artist Christa Nickl-Wlodkowski.

23 16 MAY 2010 AWARD CEREMONY FOR THE WINNERS OF THE 40 TH RAIFFEISEN YOUTH COMPETITION Luttenberger*Klug showed up as the star guests at the award ceremony for the Styrian winners of the 40 th Raiffeisen Youth Competition MAY 2010 RLB S GENERAL MEETING AND GENERAL ASSEMBLY It was a festive day for the RLB. First, the Raiffeisen- Landesbank s two highest committees, the general meeting and the general assembly, met. Then in the evening, a large client event took place during which the outgoing chairman of the Styrian Raiffeisen Association, Hans Jauk, was celebrated, among others. 31 MAY 2010 TALK ON EASTERN EUROPE Herbert Stepic, CEO of Raiffeisen International, was invited by RLB, the Federation of Austrian Industries (IV) and the Austrian Managers Association (WdF) to give a talk in Raaba on the topic Is Eastern Europe still interesting?

24 2 JUNE 2010 EXPERT CONFERENCE OF THE CROATIAN-AUSTRIAN CHAMBER OF COMMERCE The Croatian-Austrian Chamber of Commerce hosted an expert conference with high-ranking politicians from Croatia at RZB s headquarters in Vienna. 22 JUNE 2010 STYRIARTE PRESS CONFERENCE The programme of Styriarte 2010 was presented as part of the press conference. Its main sponsor, the Raiffeisen-Landesbank and the Styrian Raiffeisen banks, was also present ANNUAL REPORT JUNE 2010 STYRIARTE IN THE HELMUT LIST HALL RLB invited friends and clients to the Helmut List Hall in Graz for the Styriarte performance of Smetana s My Country. 18 JUNE 2010 RLB SUMMER PARTY The Works Council invited its guests to a summer party in white on the Schlossberg in Graz. On this occasion, Thomas Zehetleitner handed over his function as the chairman of the Works Council to Bernhard Wesener.

25 10 JULY 2010 STYRIARTE EVENING IN STAINZ High-ranking guests, among them former Austrian Chancellor Wolfgang Schüssel, accepted RLB s invitation to listen to the Styriarte performance of Mozart s Great Mass in the parish church in Stainz JUNE 2010 VIENNA STOCK EXCHANGE CHAIRMAN SCHALLER IN GRAZ Heinrich Schaller, chairman of the Vienna Stock Exchange, gave a talk for clients in Graz on the topic Euphoria or disillusionment on the current situation on the stock exchanges and capital markets. 11 JULY 2010 PUBLIC VIEWING OF THE FIFA WORLD CUP Spain and the Netherlands competed against each other at the finals of the 19 th Football World Cup in South Africa. This marked also the end of the public screenings in Graz s Pfauengarten park sponsored by Raiffeisen. By the way, the winner was Spain. 6 JULY 2010 GENERAL ASSEMBLIES Raaba was the venue for the general assemblies of Raiffeisen Steiermark Kunden-Sicherheitseinrichtungen (safety systems for clients) and Raiffeisen-Werbung Steiermark (Raiffeisen Advertising Styria). 23 JULY 2010 BANK BICYCLES IN USE DURING WORK HOURS A climate protection initiative on a small scale: Raiffeisen-Landesbank uses bicycles for covering distances in the city centre during work hours. 10 JULY 2010 RLB AT THE DRAGON BOAT CUP The RLB team rowed its way into third place in the fun category at the 2010 Dragon Boat Cup on Lake Schwarzl.

26 11 AUGUST 2010 SOLAR COOLING The solar company Solid announced it will build the world s largest cooling plant in Singapore. The Raiffeisen-Landesbank will accompany it to Asia as its financer. 9 AND 10 SEPTEMBER 2010 HIGH-LEVEL VISITS ON THE AUSTRIAN DAY OF MUNICIPALITIES Foreign Minister Michael Spindelegger and the President of the Styrian Association of Municipalities, Erwin Dirnberger, visited the RLB stand on the Austrian Day of Municipalities in Graz during which Raiffeisen presented itself as a partner to the municipalities ANNUAL REPORT SEPTEMBER 2010 FOREIGN TRADE DELEGATES IN THE RLB Austrian foreign trade delegates informed their audience in Raaba about Austria s chances on Southeast European markets. 18 AUGUST 2010 RLB AS A DONOR Victoria Eberhardt and Fabian Hofmeister benefitted from the Summer Party Fundraising Campaign in Both can make good use of this financial support and happily welcomed the visitors from RLB.

27 16 SEPTEMBER 2010 KLEINE ZEITUNG TELEPHONE HOUR Stefan Tschikof, head of Private Banking, gave a lot of investment tips during the telephone hour organised by Kleine Zeitung newspaper. 29 SEPTEMBER TH CROATIA DAY Optimism was the tenor of the 10 th Croatia Day at the Grazer Messe trade fair complex. The central message: Croatia wants to become a member of the EU in SEPTEMBER 2010 BUSINESS TALKS One of the points on the agenda of RLB s Business Talks was to encourage its clients to become economically involved in Russia. 4 OCTOBER 2010 STOCK EXCHANGE EXPRESS ROAD SHOW Austrian top businesses presented themselves to interested investors during the Stock Exchange Express road show, which stopped in Raaba near Graz. 28 SEPTEMBER 2010 INTERNET STRATEGY DAY Spotlight on Multi Channel was the motto of the 4 th Internet Strategy Day of the Raiffeisen-Landesbank Steiermark. 15 OCTOBER 2010 AUTOGRAPH SESSION WITH SKIING STARS At the Raiffeisen autograph session, a huge crowd waited for signatures from Austrian skiing stars Nicole Hosp, Kathrin Zettel and Marcel Hirscher in the Seiersberg Shopping City mall.

28 15 OCTOBER TH RALLY In 2010, Loipersdorf was the goal of the 29 th Rally of the Raiffeisen family. The physician and theologian Manfred Lütz was invited as the guest speaker ANNUAL REPORT TO 29 OCTOBER 2010 RAIFFEISEN SAVINGS DAYS The Raiffeisen Savings Days in Styria were once again dedicated to our clients in About 200,000 visitors who deposited around EUR 200 million were welcomed throughout Styria. 28 OCTOBER 2010 CHRISTIAN LUDWIG ATTERSEE IN THE RAIFFEISEN GALLERY The painter Christian Ludwig Attersee came to the opening of his exhibition in the Raiffeisen Gallery and was overwhelmed by the large crowd.

29 4 NOVEMBER 2010 PRESENTATION OF PIANO MAKER BRODMANN Unaccustomed sounds could be heard in Raaba at the presentation to our clients of the RLB investment in the Viennese piano maker Brodmann NOVEMBER 2010 STUDENT RAFFLE Educational science student Oliver Prasch was the happy winner of a trip for two to the MTV European Music Awards in Madrid. He won one of two major prizes of the Austria-wide Raiffeisen Student Raffle. 29 OCTOBER 2010 BAVARIAN WEISSWURST SERVED IN THE RLB Representatives from politics, the church, the business world, the arts and the media came together in the RLB on World Savings Day to enjoy traditional Weisswurst (veal sausage).

30 12 NOVEMBER 2010 PRESENTATION OF GREEN VILLAGE In the future, the Raiffeisen-Landesbank Steiermark (RLB) wants to become involved as a property developer as well. Its first project is called Green Village and will be built in Fernitz in NOVEMBER 2010 IT SERVICE CENTRE CERTIFIED Raiffeisen IT Service Centre South is Austria s first bank IT service centre to be certified according to ISO/IEC This officially confirms that the centre is orientated towards clients and services to the highest degree. 16 NOVEMBER 2010 SUCCESS DAY In the course of a Success Day, the speakers invited by RLB pointed out different ways to position Raiffeisen even better on the market ANNUAL REPORT NOVEMBER 2010 HERMANN MAIER IN THE STEIRERHOF Hermann Maier paid a visit to the Steirerhof branch in Graz and kept busy by signing autographs for his fans.

31 24 NOVEMBER 2010 RLB AT EXCELLENCE RLB presented itself as an attractive employer at the Excellence job and career fair taking place at the University of Graz. 2 DECEMBER 2010 SAVINGS WEEK RAFFLE Zorah Kuchling was the happy winner of a savings passbook hand-signed by Hermann Maier. She took part in the Savings Week Raffle and won. 16 DECEMBER 2010 JOINT RLB AND HYPO CHRISTMAS PARTY Hall A of the Grazer Messe trade fair complex served as the venue for colleagues from RLB and Hypo to celebrate their first joint Christmas party. During the party, the winners of the Move your mind competition for staff members were chosen and new retirements were celebrated. AND LET S NOT FORGET TO MENTION: A great number of events organised by the employees, sports and cultural association provided many opportunities for staff to meet and mingle.

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34 YOUNG PEOPLE HAVE THEIR OWN IDEAS AND NEEDS ALSO WHEN IT COMES TO FINANCIAL MATTERS. RAIFFEISEN UNDERSTANDS AND IS RIGHT AT THEIR SIDE TO SUPPORT THEM.

35 THE BUSINESS SEGMENTS OF THE RAIFFEISEN-LANDESBANK STEIERMARK 34 PANTA RHEI EVERYTHING FLOWS Raiffeisen-Landesbank Steiermark is a bank with a large number of business segments. We offer our customers all financial services from one provider. Today, this is called a one-stop shop, and we have been one for a long time. Our business segments are as diverse as our customers. It doesn t matter whether they are private, commercial, trade, industrial or private banking customers, whether they are concerned with leasing, credit, building society savings (Bausparen), insurance or real estate there is one thing that all our customers have in common: they benefit from the best bank services in Styria. The banking business has never been as diverse as it is today. Besides the traditional counters, Raiffeisen-Landesbank Steiermark provides its customers with many different ways to carry out their financial transactions. The services range from personal contact in the bank branch to online and telephone banking to assisted self service. Customers took advantage of all these services in COMMERCIAL CUSTOMERS The commercial customer sector of Raiffeisen- Landesbank Steiermark is a large partner to the industry in Styria and thereby an essential part of our bank. The total numbers achieved in this sector in 2010 clearly verify this. The overall budget of EUR 3.3 billion ( 1 %) is approximately on the same level as in the previous year. Deposits in the commercial sector amounting to roughly EUR 660 million remained nearly on the same level as in A special topic in the commercial sector was energy efficiency in businesses. At eight informational events held in cooperation with the Province of Styria as part of WIN energy!, about 1,000 Styrian entrepreneurs were informed about the positive effects energy saving has on the climate and their businesses. Practical experience and tips for implementing energy efficiency measures were passed on to municipalities as part of a mayors conference. Additional areas of emphasis in 2010 in the commercial customer sector were financial precautions for businesses, which focused entirely on the financial security of businesses, and an export campaign. The previous year saw a clear upswing in foreign trade. Both the general atmosphere and the order volume improved strongly for exporters in Styria as well. This positive development can also be seen in Raiffeisen-Landesbank Steiermark s foreign operations. The overall volumes in documentary business have risen by 30 % to EUR million. Raiffeisen- Landesbank Steiermark is still the only Styrian cooperation partner of the European Investment Bank.

36 LEASING Leasing for commercial customers has been a big topic over the last few years. In 2010, the focus was on car financing. This sector showed the largest gains with an increase of 13 %. We manage 2,100 leasing contracts with a total leasing volume of EUR 65 million. In order to be even more customer-friendly, we offered an entirely new service product in 2010: Raiffeisen Online Leasing. This new product is a feature of our popular ELBA Internet allowing our customers to independently calculate their leasing offers for the car of their dreams at any time of the day, 365 days a year and, in the best case, to lease a car right online. TREASURY infrastructure for capital market activities. However, not only do we manage our own risks, but we also support the Styrian Raiffeisen banks in managing their risks. In 2010, we developed another pillar for the refinancing of our bank by issuing fundierte Bankschuldverschreibungen (covered bank bonds). These bonds help us to attract in particular national and international institutional customers looking for opportunities to invest in bonds or covered bonds. What is unique is that the receivables we use in our premium reserve stock come not only from the Landesbank but also from the entire Raiffeisen Banking Group Styria. Thus, we enable the Raiffeisen Banking Group Styria to continue to be a strong partner when it comes to mortgage and public sector financing and to offer its customers attractive conditions thanks to reasonable refinancing ANNUAL REPORT 35 Raiffeisen-Landesbank Steiermark is the only Styrian bank operating its own treasury. Interest rate hedging was one of several topics that our commercial customer sector and the capital market/treasury sector were intensively and jointly concerned with. Interest rate hedging increases the security of calculations and planning and thus helps to keep financing costs on a low level. By implementing Front Arena, a state-of-the-art trading and risk management system, Raiffeisen- Landesbank Steiermark significantly expanded its SECURITIES BUSINESS In 2010, our securities transactions developed in a very satisfying way. Following the positive recovery of the economy, the situation on the capital markets improved as well. Around the globe, economic activity revived, often supported by massive fiscal and monetary measures. Loan business recorded very good gains, which is particularly true for corporate bonds and the Raiffeisen-Landesbank Steiermark issues. This atmosphere of change on

37 36 the capital markets could also be felt in stock broking and funds transactions. As a result, our securities business recorded strong gains. Our customer volume increased by 9 % to EUR 4.7 billion, the turnover on customer accounts increased by 1.8 % to EUR 1.4 billion. SHAREHOLDING Raiffeisen-Landesbank Steiermark is not only a large bank for commercial customers, but it also holds important shares such as those in the Raiffeisen Zentralbank Österreich AG, the Landes- Hypothekenbank Steiermark AG and the Raiffeisen network banks in Hungary, Slovenia, Croatia and Bosnia-Herzegovina. Together they form the core of our shareholding portfolio. Last year, shares as shown by the books increased to about EUR 1.2 billion. In addition to these core shares in one-stop financial services businesses, we have set ourselves the goal of providing medium-sized businesses with equity capital in order to enable them to reach new growth and innovation goals. A finance company for medium-sized businesses helps in keeping shareholdings such as the one in the Vienna-based piano maker Joseph Brodmann GmbH. A joint project of Raiffeisen-Landesbank Steiermark and Waldverband Steiermark (Styrian Forest Owners Association), Lignum GmbH tends and manages forests for owners active in different industries. PRIVATE CUSTOMERS In 2010, our private customers had eleven bank branches at their disposal, ten in Graz and one in Frohnleiten. In addition, we operated the competence centres Bauen & Wohnen (Building & Living), Musterhauspark (Model Home Park) and Raiffeisen UniCenter (Raiffeisen University Center). All our outlets achieved very good results. Demand, time and sight deposits increased by % to EUR 97.1 million. Compared to 2009, financing increased by % and reached EUR million at the end of In 2010, savings deposits for private customers accounted for EUR million. PRIVATE BANKING Our sophisticated private customers benefit from our young Private Banking team in the Steirerhof bank branch in Graz, where twelve employees provide their services to around 2100 customers. The latest financial planning tools enable us to gain a comprehensive overview of our customers finances and in the end result in higher quality consulting for our sophisticated customers. The efforts of our Private Banking team led to increases both in market share in this area and in customer loyalty. In 2010, our assets under management amounted to about EUR 400 million. Last year, local media frequently consulted our experts at Private Banking to estimate stock market

38 development due to the fact that Raiffeisen-Landesbank Steiermark has offered its customers a broad range of attractive bonds and investment products for a long time. Customer loyalty also increased thanks to the highly frequented events organised by Private Banking from capital market ratings to the exhibition opening of Hubert Schmalix paintings. PAYMENT TRANSACTIONS Both corporate and private customers use our payment transactions on a daily basis for purchases using an ATM card (Bankomat) or credit card or for payments via direct debit orders, standing orders or transfers. In 2010, we managed million payment transactions, a 3 % increase compared to Due to the greater use of electronic banking (+5.7 %), one of our main focuses in 2010, paper-based payment transactions declined from 8.1 million to 7.7 million ( 5.4 %). INSURANCE BUSINESS Reducing costs and personal financial security were very important in They both go hand in hand. More caution! is the lesson we learned from the most recent years of crisis; of course, this holds true in the traditional insurance business as well. In 2010, we can take the credit for the following great outcomes: in the area of life insurances with special interest rates (bonifizierte Lebensversicherung), we achieved a very positive annual result of EUR million (+4.5 %). In accident insurance business we recorded an increase of 7.5 %. BUILDING SOCIETY SAVINGS (BAUSPAREN) One classical type of investment is saving money with a building society. Especially in turbulent times, secure building society savings contracts become extremely popular. Throughout Styria, more than 55,000 new building society savings contracts were taken out in We are responsible for a total of 310,000 contracts a great success for all Raiffeisen banks in Styria. PROPERTY DEVELOPMENT Private clients who take out a loan very often need it for building a house. Raiffeisen Bauträger & ProjektentwicklungsGmbH, a property and project development subsidiary of Raiffeisen-Landesbank Steiermark, has made housing dreams come true since The Green Village project constructs affordable apartments in attractive, green locations. Beautiful apartments, functional ground plans, a lot of green and quiet, and distinctive forms make this innovative project one of a kind. The first building complexes are being built in Fernitz and Graz-Mariagrün; others are being prepared for the Styrian regions ANNUAL REPORT 37

39 38 RAIFFEISEN MULTIFUNCTIONAL CENTRE We do not build exclusively for others. We build for us, too. In 2010 we decided to expand our location in Raaba near Graz. By 2013, the Raiffeisen Multifunctional Centre Styria will have been built on a total area of 41,000 m². The most state-of-the-art high-security IT service centre in South Styria, it will feature training and event rooms, modern and flexible office infrastructure, a cafeteria and dining area and future-oriented infrastructure. provider Comm-Unity, we replaced the existing ERP solution with a municipal SAP system for about 650 municipalities. For another customer, we networked 28 locations and took over the previously existing network management. We are especially pleased to have become the only bank IT service centre in Austria to receive ISO/IEC certification. This officially confirms that the centre is orientated towards clients and services to the highest degree. We think it is especially important to build ecologically. Waste heat from the IT service centre will be used for heating. In summer, groundwater will be used to cool the site and the façade will feature solar panels. Others talk about climate protection; we take action. IT SERVICE CENTRE An essential part of the new Raiffeisen Multifunctional Centre will be the newly constructed IT service centre. In 2009, we incorporated our IT Service Centre into an independent company, the Raiffeisen Rechenzentrum Süd GmbH, in order to offer our competences in this field to a larger market. Thus, 2010 was all about establishing our service centre on the IT market. And we succeeded. We managed to acquire new customers and provide them with innovative IT solutions. For example, for the municipal software RAIFFEISEN ASSOCIATION An association bank, Raiffeisen-Landesbank Steiermark provides many services to the local Raiffeisen banks. The Raiffeisen banks are supported both in their strategic and operational sales management. Organisational concepts are jointly developed and implemented. For example, we jointly worked out a concept for intensifying private customer care and commercial customer care. The latter focuses on further increasing its demand-orientation and on treating our commercial customers holistically. LIQUIDITY EQUALISATION BOARD In its function as the liquidity equalisation board for the Styrian Raiffeisen banks, Raiffeisen-Landesbank Steiermark understands how important it is that refinancing rests on a broad base. For this

40 purpose, Raiffeisen-Landesbank Steiermark strives for an external rating. Topics such as strategy, liquidity, capital resources, market position, risk management or profitability play an essential role for us. Ratings are given following a transparent and independent evaluation. Having a rating means we can expect to be compared objectively with the competition. Moreover, we can expect to strengthen our image and to safeguard our status as a customer bank Increasing pressure caused by competition and costs and the dynamic demands of the market require us to adapt the organisational framework more and more quickly. Thus, our goals for 2011 are perfectly clear: switching to leaner organisational structures and putting our customers even more into the centre of our actions. Some call this very ambitious; we think it is perfectly normal ANNUAL REPORT 39

41

42 IF YOU BUILD A HOME, YOU BELIEVE IN THE FUTURE. WE BELIEVE IN THE FUTURE AND HELP FAMILIES TO BUILD THE BEST HOME POSSIBLE.

43 OUR COMMITMENT TO SOCIETY We have always seen ourselves as contributors to society. We don t do this because it is trendy or in fashion we do it out of conviction. Because Raiffeisen has always been committed to more than just corporate goals. great contributions to organisations operating in the social sector. We supported the Graz-based Odilien-Institut (Institute for the Visually Impaired and the Blind) and were also on board the large Caritas fundraising drive in autumn. 42 Much of what we stand up for and what we are in volved in contributes to the continuing development of society, supports those who often don t receive sufficient support and helps to make our world more beautiful, safer and more worth living in. Last year, for example, we were very involved in climate protection. We set a good example and tried to get other people interested in this topic since climate protection affects all of us. Because we know precisely that nobody can always keep on the sunny side of life, and because we know that fate can sometimes be very harsh, we also made The safety of society s smallest members was once again a topic in We cooperated closely with Bärenburg Child Safety House at the Clinical Centre in Graz and hope that in doing so we helped to reduce children s accidents. With our series mobil & sicher (mobile & safe), we took on the dangers of road traffic as well as drug prevention, since safety is not just limited to road traffic. Naturally nothing will change in terms of our commitment to society in 2011, for there are still a lot of areas where it pays for us to get involved.

44 DEVELOPING GOOD HUMAN RAIFFEISEN-LANDESBANK IS A 924 PEOPLE IN THE RAIFFEISEN- RESOURCES TEAM OF COMMITTED EMPLOYEES. LANDESBANK STEIERMARK GET WE ASKED ONE PERSON FROM THINGS MOVING FOR YOU. EACH OF THE FIVE AREAS OF THE The year 2010 brought great challenges in the area of human resources. The crisis of the two previous years left a significant mark on the banking world. The requirements for banks have been greatly expanded, not least by legislators and supervising authorities. Parallel to this development, of course, only limited resources were and are available. of our times. In a second large project, we set up a new cross-departmental sales management system in order to perform even more powerfully on the market. In the future, it will have an important operational and strategic function in the entire group. Finally, we worked intensively to develop our goals. In the end, the basis for the success of every 2010 ANNUAL REPORT MANAGING BOARD TO REPRESENT THEIR RESPECTIVE AREA BEFORE THE CAMERA. As of 31 December 2010, 924 men and women were company lies in managing employees via concrete goals and checking whether the goals that were set 47 employed at RLB. 36 employees started to work and were also achieved. 15 employees retired. In 2010, we deliberately did not make any cuts in Three projects shaped human resources develop- the area of training, which is of great significance ment in First, we worked on arriving at a more for the future of Raiffeisen-Landesbank Steiermark. cost-conscious human resources management that Only well-trained employees can guarantee our is even more in line with demand. We saved money success. by using new solutions and applications and were able to increase efficiency. With our flexible working time model that was implemented in 2010, we adapted our company to better deal with the realities

45 Helmut ABERL Birgit ABLASSER Gottfried ADAM Gerald ADLER Irmgard ADLER Rosemarie ADLER Thomas AGLASSINGER Derya AKMAN Daniela ALBRECHER Wolfgang ALBRECHER Karl ALLMER Manfred ALTENSTRASSER Sabine AMERSTORFER Alois AMSCHL Christine ANDERS Hansjörg ARNDT Peter AUER Karin AUER-TARVAINEN Ingrid AUGUSTIN Gebhard AUNER Silvia BACHLER Anton BAIER Karoline BARMÜLLER Ulrike BARTH Helmut BAUDENDISTEL Robin BAUER Sabine BAUER Veronika BAUER Christian BAUERNHOFER Johann BAUERNHOFER Alois BAUMANN Anton BAUMGARTNER Ewald BAUMGARTNER Thorsten BAUMGARTNER Veronika BAUMGARTNER Gerhard BAUMHAKL Friederike BECKER Elisabeth BERGHOLD Sigrid BERGMANN Jürgen BERNSTEINER Sigrid BILEK Karl BINDER Franziska BIRKER Monika BIRNSTINGL Reinhold BISCHOF Siegfried BISCHOF Eveline BLAINDORFER Karin BLASCHEK Andrea BLODER Andrea BODNER Daniela BÖHM Sabrina BORN Hans-Jörg BORSTNAR Heinz BRANDL Eva-Maria BRANDNER Gerhard BRANDSTÄTTER Maria BREINER Tanja BREITENBERGER Irmgard BREITHUBER Karin BRETTENTHALER Franz BRETTERKLIEBER Dzejn BRKIC Heinz BRÜCKLER Franz BRUNADER Alexander BRUNNER Christian BRUNNER Ingrid BRUNNER Anton BUCHBERGER Gert BUCHEGGER Johannes BURGSTEINER Claudia BURITSCH Barbara CAPELLARI Markus CRESNAR Elisabeth CSUK Robert CSUK Silvo CVETKO Franz CZENE Stefan DAHM Birgit DAMPFHOFER Johann DAMPFHOFER Tamara DANI Jochen DEISS Elisabeth DERLER Johannes DERLER Dimitrios DIMITRIOU Mario DJUZELIC Franz DOBLER Martin DOLINAR Norbert DOMENIG Dorothea DOPPELHOFER Rosemarie DOPPLER Hannes DORNER Helga DORNER Katharina DRAGSCHITS-HALAJ Karl ECKHART Maria EDELSBRUNNER Reinhold EDELSBRUNNER Maximilian EDER Simone EDER Martin EDLER Stefanie EDLER Michael EFFERL Gernot EGGER Günther EHRENREICH Markus EIBISBERGER Steffen EIBÖCK Markus EISENHUT Gerald EISNER Gerhard EISNER Ingrid EISNER Irmgard EISSNER Anna ELSNEG Renate ELSTNER Günter ENDERLE Josef ENGELBOGEN Eva ENGLER Ladislaus ERDELY Reinhard ERKINGER Claudia ERNST Elisabeth ERTL Otto ESTERL Andrea FASCHING Josef FAST Gerhard FEICHTER Günther FEIERTAG Dunja FEIGL Kerstin FEIRER Petra FELBER Markus FELDGITSCHER Josef FELDHOFER Gerlinde FELGITSCHER Roland FELGITSCHER Adolf FERSTL Norbert FIGER Marina FILIPP Doris FINK Wolfgang FINK Christian FLECHL Cornelia FLECHL Gerhard FLECK Christine FLEISCHHACKER Günther FLEISCHHACKER Thomas FORCHE Birgit FRANK Wolfgang FREIBERGER Stefan FREIDL Florian FREISSMUTH Petra FRITSCH Elisabeth FRÖHLICH Franz FUCHS Marion FUCHS Sabine FUCHS Christine FÜRST Cornelia FUNK Isabella FURTLEHNER Franz GAISCH Rene GAISCH Martin GALLI Marianne GAMPERL Daniela GANGOLY Arnold GASSNER Elisabeth GASSNER Elmar GASSNER Erna GASSNER Günther GEIEREGGER Gert GENSER Alessandro GEROMELLA Eva GFRERRER Michaela GIMPEL Helmut GLAUNINGER Karl GLEHR Andreas GLETTLER Andreas GLETTLER Leila GLETTLER Hans GOBLIRSCH Karl GÖTSCHL Eva GÖTSCHMAIER Marlies GÖTZL Walter GÖTZL Roswitha GOGG Elfriede GOISER Patricia GOLAUTSCHNIG Bernhard GOLLNER Josef GOSCH Edith GRABENHOFER Judith GRABNER Harald GRADWOHL Werner GRAF Mathilde GRAFONER David GRASSMUGG Dietmar GRATZ Joachim GRATZE Johannes GRATZER Ewald GREINIX Martin GREINIX Martina GRIESSLER Bettina GRILL Alexandra GRINSCHGL Verena GRINSCHGL Cornelia GROICHER Ewald GROSS Richard GROSS Karl GROSSMANN Birgit GROSZSCHEDL Franz GROSZSCHEDL Sabine GRUBBAUER Andreas GRUBER Anita GRUBER Walter GRUBER Charlotte GRUNDNER Franz GSCHWEITL Ilse GSPURNING Elmira GULO Helmut GUNGL Ariane GUNHOLD Hermine GUTJAHR Daniela GÜTL Theresia GUTMANN Klaus GUTTMANN Viktor HAAR Christoph HAAS Herbert HACKL Andrea HADOLT Katharina HÄNDEL Gabriela HAID Hermann HAIDACHER Sieglinde HAIDACHER Walter HAIDACHER Jörg HALLEUX Arndt HALLMANN Anton HAMMER Rudolf HANSELMAYER Astrid HARLER Gerlinde HARRANT Andreas HARRER Gerhard HARTINGER Barbara HARTINGER-PODBOJ Irmgard HASENBERGER Doris HASEWEND Christina HASIBA Mario HATZ Walter HATZ Annemarie HATZL Markus HAUPTMANN Florian HAUSLEITNER Tanja HAUSMANN Andrea HAZELMAYER Thomas HAZRATI Markus HEFLER Vinzenz HEHER Heiko HELD Marion HELFER Claire HEMERY Renate HERLER-ACHMÜLLER Michael HERMANN Stefan HERMANN Wilhelm HERZER Gabriele HETZENDORF-ORESNIK Markus HIEBLER Martina HIERZENHOFER Ingrid HIERZER Sandra HILLBRAND Katrin HINTEREGGER Elisabeth HIPPACHER Ernst HIPPACHER Josef HIRSCHMANN Gioia HLATKY Gerhard HOCHSTRASSER Walter HÖFER Barbara HÖFLECHNER Christian HÖFLER Herbert HÖFLER Siegfried HÖGL Elvira HÖSEL Brigitte HOFER Andrea HOFMAIR Susanne HOFMANN Heribert HOFMEISTER Maria HOHENTHAL Gerfried HOLD Monika HOLL Johann HOLZAPFEL Eva HOLZMANN Margit HORBATH Hermann HUBER Johann HUBER Meike HUDA Daniel HUDL Christian HUMPEL Tobias HUSAR Herbert HYDEN Thomas IMENSEK Sandra INTHALER Gabriele JAINDL Angela JAMBREC Wolfgang JAMBREC Wolfgang JAMMERNEGG Christiana JANISCH Martina JANISCH Manfred JANSKY Albine JANTSCHER Alexander JAUK Johann JAUK Margit JAUK Sonja JAUK Margit JAUTZ Karin JEINDL Martin JEINDL Iris JENNE Barbara JONACHER Daniela KAGER Monika KAHLBACHER Andreas KAHR Manfred KAHR Renate KAHR Eva KAHR-FRÖHLICH Margareta KAINDL Hildegard KAISERFELD Gerhard KALCHER Lisbeth KALCHER Peter KALCHER Andreas KAMPER Rosmarie KAMPER Markus KAMRAT Heidelinde KANIK Andrea KAPFENSTEINER Renate KARABELAS Huberta KARNER Natalie KARNER Rudolf KARNETSCHNIGG Karin KASCHNIGG Karin KATSCHNIG Gerhard KAUFMANN Marion KAUFMANN Ewald KERN Michael KERN Renate KERN Sigrid KERNGAST Beate KESSLER Dieter KETTL Michael KIEFER Walter KIEFER Sandra KIELHAUSER Armin KIENREICH Stefan KIENZL Elisabeth KINDLHOFER Christina KIRCHENGAST Manfred KLAMPFER Anton KLAPSCH Marianne KLASNIC Günter KLEINDL Renate KLEINDL-POSCH Brigitte KLINGSBIGEL Dagmar KLÖCKL Karin KLÖCKL Siegfried KLOPF Uwe KLOSA Maria KNAPP Maria KNAUHS Elke KNEISSL Georg KOCH Gernot KOCH Albert KÖCK Ernestine KÖCK Johann KÖCK Stephan KÖCK Johann KÖSTL Sigibert KÖTSCHLER Daniela KOFLER Renate KOFLER Brigitte KOGLER Enrico KOGLER Gerald KOGLER Werner KOGLER Helmut KOHL Johann KOHL Maria KOHL Akim KOHLMAYR Sabine KOINEGG Karin-Gabriela KOLB Maria KOLB Renate KOLLEGGER-SPATH Philipp KOLLER Alfred KONRAD Josef KONRAD Thomas KORMANN Harald KORSCHELT Klaus KOTZBECK Gisela KRACH Ulrike KRAINER Eva KRAINZ Manfred KRANKENEDL Marco KRAUTNER Anna KRAXNER Astrid KRAXNER Isabella KRAXNER Thomas KRAXNER Peter KREMSER Franz KRENN Rainer KRENN Walter KRESBACH Irene KRISPEL Christian KRITZER Nicole KROBATH Marlies KROIS Christian KROPF Harald KROPIK Franz KUHELNIK Johannes KUMPITSCH Petra KUMPITSCH Martin KUNDEGRABER Robert KUNTNER Christian KUPFER Heinz KUPSCH Brigitte KURZ Alfred LACKNER Josef LACKNER Gernot LADLER Stefan LADLER Sanela LAGLER Michael LALLER Nikolaus LALLITSCH Dietmar LAMBAUER Johannes LAMMER Christian LANG Rosa LANG Thomas LANG Detlev LANGREITER Josef LANZ Gabriele LECHNER Johann LECHNER Michaela LECHPAMMER Bettina LEDERER Helmut LEINDL Andrea LEINER Eleonore LEITGEB Rene LEITNER Alfred LELLECK Irmgard LENGER Friedrich LENGGER Elfriede LENHARD Josef LENHARDT Hans-Jürgen LERCHBACHER Katrin LESNIK Christiane LETTMAYER Uwe LEXNER Elisabeth LIND Susanne LIND Gerhard LINDNER Anita LIPP Johann LOH Barbara LOITZL Roland LUBEJ Christoph LUBI Karin LURF Bettina LUTTENBERGER Gerald LUTTENBERGER Heidemarie MACHER Karl MACHER Helene MADNER Daniel MAIER Günter MAIER-PAAR Markus MAIR Gertrude MAITZ Roswitha MAITZ Sabine MAJCAN Sabine MALY Brigitte MANDL Gerhard MANN Eva MARCHEL Kurt MAROLD Tanja MARTERER Peter MARX Ernst MASTNAK Harald MATL Margret MATLSCHWEIGER Marianne MATZHOLD Peter MATZHOLD Andreas MAURER Gerlinde MAURER Ingrid MAURER Walter MAURER Doris MAXONES Gerhard MAYER Horst MAYER Ursula MAYER Walter MAYER Paulus MAYR Franz MEIREGGER Iris MEISENBICHLER Helmut MEISTER Markus MEISTER Hannes MEIXNER Bernhard MELLITZER Maria MENAPACE Dagmar MERNONE Heimo MESSNER Christina MICHELI Andreas MICHITSCH Gordana MIHALJEVIC Manfred MINAUF Anna MÖRTH Johannes MÖRTH Roswitha MOISES Mario MONSCHEIN Simone MONZ Marin MORARU Veronica MORARU Verena MORO Heide MOSDORFER Christian MOSER Doris MOSER Heike MOSER Marianne MOSER Martin MOSER Herbert MOTTER Alexandra MÜHLBAUER Gerald MÜLLNER Claudia MÜLLNER-DISSAUER Christian MÜNZER Thomas MURG Bernd MURTINGER Maria NAGER Ursula NAMOR Beatrix NARATH Christian NEBEL Heinz NEBEL Daniela NEMECEK Sandra NEUBAUER Kurt NEUHOLD Eva NEURATHNER Wolfgang NIEDERL Katharina NIESNER Christa NIGITZ Daniel NIKITSER Roswitha NINAUS Michaela NOVAK Gabriele OBERER Maria OBERHUBER Christof OPRESNIK Gerhard ORNIG Wilhelm ORTNER Andreas OSLAJ Erich OSWALD Gabriele PAAR Anneliese PABI Wolfgang PACHER Matthias PACK Ulfried PAIER Annelies PAIERL Gabriele PANZER Herbert PAULITSCH Sonja PAVLICEK Veronika PEIER Thomas PEINSITH Dorothea PEINSITT Alois PELZMANN Meike PERL Sabrina PERSCHLER Martina PESSENHOFER Werner PETSCHNIK Iris PFANNER Klaus PFEIFER Gregor PFNISS Christian PICHLER Daniela PICHLER Elisabeth PICHLER Marian PICHLER Elisabeth PIERER Eva PILGER-BUCHEGGER Johannes PINEGGER Mia-Ilena PINEGGER Thomas PINTHER Michael PINTSCHER Ingrid PIRER Gert PIRKER Herta PIRSTINGER Catherine PISTRICH Monika PLANINSCHITSCH Stefan PLASCHKA Elisabeth PLEDL Gerald PLEWA Thomas PLODER Sandra PLODERER Bettina POBASCHNIG Rudolf POCK Christine PODMENIK Gerhard PODMENIK Gundula PODREPSEK-SCHWARZ Richard PÖLLINGER Elisabeth PÖLTL Sandra PÖTTINGER Robert PÖTTLER Dietmar PONGRATZ Michael PONTASCH-HÖRZER Irena POPIC Siegfried POSCH Barbara POSTRUZNIK Daniela POTOCNIK Elisabeth PÖTSCH Helmut POTZINGER Margareta PRANGL Evelyn PRANTER Ulrike PRATH Harald PRATSCH Irmgard PREDOTA Franz PREITLER Johannes PREM Werner PRESSLER Christina PRETTERHOFER Bettina PUCHER Gerhard PUCHER Barbara PÜRSTL-SCHEIN Ingrid PURRER Wilhelmine PUSTER Hannes QUAISER Martin RADASCHITZ Christina RADL Gerhard RAHBERGER Michael RAHM Christine RAINBACHER Randolf RAINER Hannelore RANEGGER Konrad RANNAK Franz RAPPOLD Nina RATH Christa RATTINGER Regina RAUSCH Petra RAUSCHENBERG Klaudia RECHL Waltraud RECHLING Gerald REDER Rolf REGULA Sonja REIHER Irmgard REINGRUBER Dieter REINISCH Karl REINISCH Maria REINISCH Jürgen REINTHALER Gerhard REISCHER Herwig REISENHOFER Manfred REISINGER Franz REITER Manfred REITER Christa REMLER Marianne RENHART Erich RENZL Barbara RESCH Eva RICHTER-KERNREICH Sabina RIECK-DILSKY Franz RIEDRICH Hermann RIEGLER Regina RIEGLER Regina RINGHOFER-SCHWEIGLER Martina RITZ Susanne RÖGER Franz ROGI Günther ROHLFING Peter ROHRER Edeltraud ROM-BUCHBERGER Franz ROSENBERGER Martin ROUBAL Melanie ROYER Gerald RUCKENSTUHL Peter RUCKER Petra RUDERER-KNOLLMAYR Johann SACHS Harald SACKL Manuela SAFRAN Ulrike SAGMEISTER Sylvia SAILER Chris SALA Monika SALAWA Ariane SAMEC-GATTER Gerhard SAMER Anton SAMMER Peter SATTLER Gerald SAURER Christiane SAUSENG Karen SAWATZKY-BULLOCK Rene SCHADEN Elisabeth SCHADENBAUER Johannes SCHÄFMANN Daniel SCHAFLER Herbert SCHAGER Stefan SCHANDOR Gabriele SCHANES-WALENTA Daniela SCHANTL Petra SCHEER Reinhold SCHEER Martina SCHENK Erna SCHERZER Elisabeth SCHEUCHER Werner SCHEUCHER Bernhard SCHEUERMANN Andreas SCHIESTL Elisabeth SCHIFFER Marie-Theres SCHIGAN Harald SCHISTER Theresia SCHISTER Manuela SCHLAG Dietmar SCHLAR Christian SCHLATZER Martina SCHLEGL Manfred SCHLIBER Herbert SCHLÖGL Margit SCHLÖGL Robert SCHMALZ Ursula SCHMER Barbara SCHMID Johannes SCHMIDBAUER Hermann SCHMIED Martin SCHMIERDORFER Willibald SCHNABL Gerhard SCHNEDLITZ Karl SCHNEEBACHER Christina SCHNEIDER Waltraud SCHNEIDER Waltraud SCHNEIDER Wolfgang SCHNIDER Ernestine SCHOBER Robert SCHOBER Gabriele SCHÖPFER Johann Alois SCHOLLER Thomas SCHORS Helmut SCHOTTER Josef SCHRAMMEL Markus SCHRANGL Daniela SCHREI Rosemarie SCHREIBMAYER Renate SCHREINER Michael SCHRÖTTNER Peter SCHRÖTTNER Elisabeth SCHÜTZENHÖFER Daniela SCHULZ Helga SCHUSTER Christian SCHWAB Margit SCHWAB Thomas SCHWABL Elisabeth SCHWAIGER Gerfried SCHWARZ Iris SCHWARZ Renate SCHWARZENEGGER Erwin SCHWEINZER Margit SCHWEINZGER Sonja SCHWIMMER Johann SEEBACHER Monika SEIDLER Heidi SEINER Markus SEISZ Oliver SEME Kjeld SENECA Roderich SEUFZER Gerald SIDAK Brigitte SIEBENBÄCK Jürgen SIMBÜRGER Klemens SIMENKO Markus SIMMERSTATTER Petra SIMO Anton SINGER Wolfgang SIXT Tatjana SKALE Anita SKEDELJ Armin SKELIC Adela SMAJIC Anton SONNLEITNER Ursula SORGER Sandra SORITZ Rene SPATH Harald SPITALER Eva SPITZER-GABRIEL Anna-Maria SPREITZHOFER Verena SPULLER Monika STANGL Helga STEGER Peter STEGER Peter STEINBERGER Mario STEINER Daniela STEINWENDER Bernd STEINWIDDER Christine STEIRER Rudolf STELZER Matthias STERN Silvia STÖRI Doris STOISER-NESTL Jasmine STONI Martin STOTTER Siegmund STRACHWITZ Elisabeth STRALLHOFER Herbert STRALLHOFER Cornelia STRANZ Elfriede STRAUSSBERGER Peter STREIBL Christina STREICHER Andreas STRIEDNIG Rudolf STROBEL Christoph STROBL Erich STROBL Markus STROBL Marco STROHMEIER Sigrid STROHMEIER Veronika STROHRIEGL Florian STRYECK Silke STUBENVOLL-PUFF Sieglinde STURMER-KONRAD Gerhard SUDI Isabel SUPPAN Klaus SUSCHNIGG Elisabeth SUTTNIGG-GRUBER Marianne SWATEK Monika SWATON Astrid SZLAMAR Anton TACKNER Gudrun TÄUBEL Tamara TANFARA-RAKAR Robert TANTSCHER Elke TARMANN Bernhard TARTLER Brigitte TAX Maria TEMMEL Franz TENGG Susanne TERSANSKI Liselotte TEUSCHLER Edith THALER Christian THEISSL Evelyn THEISSL Michael THIER Rosalinde THIER Dietmar THOSOLD Klaudius THURMAIER Walter TIEFENGRUBER Julius TOTH Thomas TRANTURA Jenny TRAPPL Sandro TRAUSSNIG Siegfried TRÖSTER Elisabeth TROHA Alois TRUMMER Bettina TRUMMER Claudia TRUMMER Siegfried TRUMMER Johannes TSCHEMMERNEGG Harald TSCHICK Stefan TSCHIKOF Ingrid UITZ Anton UNGER Gerhard UNGER Reinhold UNGER Doris UNTERSTEINER Manfred VALLANT Goran VASILJEVIC-LOCH Manuela VATERL Christian VEITSBERGER Bernd VERONIG Martin VOITECH Wilhelm VOLLER Bernhard WAGNER Gunther WAGNER Martina WAGNER Irmgard WAIDACHER Anita WALCH Werner WALCHER Jörg WALDAUER Daniela WALLNER Karin WALTERSDORFER Astrid WEBER Johannes WEBER Martin WEBER Wilfried WEBERN Johannes WEIDACHER Alexander WEIGL Werner WEINGRABER Michael WEINGRILL Gerhard WEINHANDL Maria WEINHANDL-RÖCK Werner WEINHOFER Martina WEINZETTL Elke WEISS Heribert WEISS Horst WEISS Walter WEISSENSTEINER Karin WENDLER Sabrina WERSCHITZ Bernhard WESENER Gabriele WIENER Rudolf WIENER Rosa-Maria WIESER Sabine WIESER Ulrike WIESER Evelyn WILDBACHER Karin WILHELM Doris WINKLER Gerhard WINKLER Sandra WINKLER Beate WINKLER-KOLBL Bernd WINTERLEITNER Bernd WINTERLEITNER Helga WIPPEL Matthias WÜNSCHER Ursula WUNDER Renate WUNDERL Nicole WURNITSCH Sibylle YARBO Josef ZACHENEGGER Birgit ZAUHAR Ingrid ZAUNSCHIRM Christina ZAUSNIG Gabriele ZECHNER Thomas ZEHETLEITNER Martin ZEHETNER Alexander ZERKOWITZ Waltraud ZIERSCH Astrid ZIMMERMANN Eva ZIRKL Bianca ZITNIK Sabine ZMUG Wolfgang ZNIVA Martin ZÖCH Anna ZÖHRER Michael ZÖLZER Peter ZÖRNER Daniela ZOTTER Ingrid ZÜGNER

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48 ENABLING SUCCESS What would Styria be without its events, concerts and matches, without its associations and organisations that see to it that athletic, cultural and other events take place, events that bring people together and ultimately contribute to Styria being an interesting province worth living in? It would be poorer off! Sponsors who provide support are necessary to make this all possible. Raiffeisen-Landesbank and the entire Raiffeisen Banking Group proved to be great sponsors in Styria in We were involved in all areas of a person s life. We would like to give you several examples: In the area of academics, we sponsored the UniGraz- Card, supported the Alumni Association of the University of Graz and donated a lecture hall to the University of Leoben. Along with the Styrian Raiffeisen banks, we were once again a main sponsor of the styriarte in In addition, we were involved in Musikverein für Steiermark (Music Association for Styria), the Landesmusikfest der Blasmusik (Styria Wind Music Festival), the Jazzwerkstatt (Jazz Festival) and in the film project Der Grazer Schlossberg (The Graz Schlossberg). Concerts by David Guetta, Elton John, and Sido as well as the Grazer Stadtfest (Graz City Festival) and the Seefesttage Music Festival on Lake Schwarzl also received our support. In sport, we entered into a new partnership with the handball players of the handball team HSG Raiffeisen Bärnbach-Köflach in One special event was the public screening of the FIFA World Cup in South Africa in Graz s Pfauengarten park. Our perennial events took place once again in 2010: the bicycle helmet campaign, Kinder ins Theater (Children to the Theatre) and the series mobil & sicher (mobile & safe) ANNUAL REPORT 51

49 IF YOU AIM HIGH, YOU NEED A PARTNER YOU CAN RELY ON. A PARTNER LIKE RAIFFEISEN WHO HOLDS THE SAFETY ROPE.

50 GETTING THINGS MOVING IN THE RAIFFEISEN ASSOCIATION RAIFFEISEN BANKING GROUP STYRIA FACTS AND FIGURES The Raiffeisen Banking Group Styria is an association of a total of 88 independent Raiffeisen banks with 337 bank branches throughout Styria: from Bad Aussee to Spielfeld and from Schladming to Neudau. In 2010, our banking group serviced more than 800,000 clients and is thus Styria s number one local financial services provider. In addition, Raiffeisen is market leader in Styria not only in number of clients but also in volume. Even a market leader has to adapt to new circumstances in good time. This is the ultimate secret of all successful businesses. Yesterday s thoughts are tomorrow s successes; today s strategies are tomorrow s chances for success. It has always been Raiffeisen Styria s top priority to provide our clients with the best possible services and support them in all their undertakings. Over the last couple of years, there has been a sharp rise in the demand for comprehensive consulting. We quickly adapted to meet this demand, developing and implementing new strategic consulting concepts and tools in And success was not long in coming: Not only did the number of consultations increase, but we also acquired nearly 30,000 new clients. Raiffeisen doesn t just provide its services to clients in Styria. We accompany them wherever they are drawn. To this end, we rely on our extensive Raiffeisen network consisting of banks in 17 countries in Central and Eastern Europe. In the Raiffeisen network banks, Styrian businesses encounter Austrian banking know-how and thus the familiar services they are used to at home. A taste of home abroad ANNUAL REPORT Number of Raiffeisen banks Number of Raiffeisen bank branches (incl. RLB Stmk AG) Members 501, ,561 Functionaries 1,132 1,136 Staff members 3,109 3,093 DEPOSITS 103,2 103,2 Initial deposits 12,219 million 12,073 million Savings deposits 8,783 million 8,848 million Demand, time and foreign currency deposits 3,436 million 3,225 million ACCOUNTS 162,6 162,6 Number of savings accounts 1,104,549 1,120,132 Number of current accounts 602, ,199 BUILDING SOCIETY SAVINGS 13,9 13,9 Balance of building society deposits 908 million 870 million Balance of building society loans 623 million 602 million Number of building loan contracts 311, ,714 CUSTOMER SECURITIES Number of securities deposits 102,213 96,674 Securities holdings 4,646 million 4,295 million LIFE INSURANCE Number of contracts 275, ,514 Calculated annual premiums 389 million 391 million Assessed sum insured 4,930 million 4,897 million Total volume of surrender values 1,371 million 1,285 million LOANS (not incl. building society loans) 12,000 million 11,552 million Amounts in Euro

51 RAIFFEISEN- LANDESBANK STEIERMARK Kaiserfeldgasse Annenstraße Herrgottwiesgasse Moserhofgasse Ragnitz St. Leonhard-LKH Steirerhof Theodor-Körner-Straße Tummelplatz Zinzendorfgasse Frohnleiten ADMONT Admont Altenmarkt bei St. Gallen Ardning Landl St. Gallen ANGER-PUCH- KOGLHOF Anger Koglhof Lebing Puch bei Weiz BAD RADKERS- BURG-KLÖCH Bad Radkersburg Klöch BIRKFELD-OBERES FEISTRITZTAL Birkfeld Fischbach Gasen Miesenbach Ratten Rettenegg St. Kathrein am Hauenstein Strallegg BREITENAU Breitenau DECHANTS- KIRCHEN-PINGGAU Dechantskirchen Pinggau St. Lorenzen am Wechsel Schäffern DEUTSCHLANDS- BERG Deutschlandsberg- Raiffeisenstraße Deutschlandsberg- Hauptplatz Frauental St. Martin im Sulmtal EDELSCHROTT Edelschrott Hirschegg EGGERSDORF BEI GRAZ Eggersdorf bei Graz Kumberg St. Radegund EIBISWALD- ST. OSWALD Eibiswald Aibl St. Oswald ob Eibiswald FEHRING-ST. ANNA AM AIGEN Fehring Kapfenstein Lödersdorf St. Anna am Aigen FELDBACH-BAD GLEICHENBERG Feldbach Bad Gleichenberg Mühldorf FELDKIRCHEN- KALSDORF Kalsdorf Feldkirchen FÜRSTENFELD Fürstenfeld Altenmarkt Bad Blumau Burgau Loipersdorf bei Fürstenfeld Therme Loipersdorf Übersbach GAMLITZ Gamlitz Ehrenhausen GLEINSTÄTTEN Gleinstätten Großklein Heimschuh Kitzeck im Sausal St. Andrä im Sausal GLEISDORF Gleisdorf-Florianiplatz Gleisdorf-Ludwig- Binder-Straße Gleisdorf-Neugasse St. Margarethen an der Raab Sinabelkirchen GNAS Gnas GRATKORN Gratkorn Deutschfeistritz Peggau Übelbach GRATWEIN Gratwein Judendorf-Straßengel St. Oswald bei Plankenwarth GRAZ-ANDRITZ Graz-Andritz Graz-Augasse Graz-St.-Veiter-Straße Thal GRAZ-MARIATROST Graz-Mariatrost Graz-Geidorf Graz-Mariagrün GRAZ-ST. PETER Graz-St. Peter Graz-Liebenau Graz-Schillerplatz Hart bei Graz Raaba GRAZ-STRASSGANG Graz-Kärtner-Straße Graz-Alte Poststraße Graz-Puntigam Graz-Straßganger- Straße Graz-Wetzelsdorfer- Straße Seiersberg SCS Seiersberg GRÖBMING Gröbming Aigen im Ennstal Irdning Kleinsölk Pruggern Stainach Stein an der Enns Trautenfels GROSS ST. FLORIAN- WETTMANNSTÄTTEN Groß St. Florian Wettmannstätten GROSSSTEINBACH Großsteinbach Großhartmannsdorf GROSSWILFERS- DORF Großwilfersdorf Hainersdorf Söchau HALBENRAIN- TIESCHEN Halbenrain Tieschen HARTBERG Hartberg St. Johann in der Haide Schildbach HATZENDORF- UNTERLAMM Hatzendorf Unterlamm HAUSMANNSTÄTTEN Hausmannstätten Fernitz Gössendorf Vasoldsberg HEILIGENKREUZ- KIRCHBACH Kirchbach in der Steiermark Heiligenkreuz am Waasen HITZENDORF Bankstelle Hitzendorf Beratungscenter Hitzendorf ILZ Ilz Nestelbach im Ilztal Ottendorf JUDENBURG Judenburg-Hauptplatz Judenburg-Burggasse Möderbrugg Oberzeiring St. Georgen ob Judenburg Unzmarkt KAINDORF Kaindorf KIRCHBERG- EDELSBACH Kirchberg an der Raab Edelsbach bei Feldbach KNITTELFELD Knittelfeld Gaal Großlobming Kobenz St. Lorenzen St. Marein Spielberg LEIBNITZ Leibnitz Neutillmitsch Wagna LEOBEN-BRUCK Kapfenberg Bruck an der Mur Eisenerz Hieflau Leoben Niklasdorf Pernegg Radmer St. Katharein an der Laming St. Peter-Freienstein Tragöß Trofaiach Vordernberg LEUTSCHACH- OBERHAAG Oberhaag Arnfels Leutschach- Marburger Straße Leutschach-Schloßberg St. Johann im Saggautal LIEBOCH-STAINZ Stainz Lannach Lieboch Tobelbad LIESINGTAL Mautern Kalwang Kammern im Liesingtal St. Michael ob Leoben Wald am Schoberpaß LIEZEN Liezen Lassing Selzthal Weißenbach bei Liezen Wörschach LIGIST-ST. JOHANN Ligist Krottendorf- Gaisfeld St. Johann ob Hohenburg MARIAZELLERLAND Mariazell Gußwerk Mitterbach am See Wildalpen MARKT HART- MANNSDORF Markt Hartmannsdorf MITTLERES MÜRZTAL Krieglach Allerheiligen-Mürzhofen Kindberg Mitterdorf-Wartberg Stanz im Mürztal Veitsch MOOSKIRCHEN- SÖDING Mooskirchen Söding MURAU Murau-Bundesstraße Krakaudorf Murau- Anna-Neumann-Straße Ranten St. Georgen ob Murau St. Lambrecht Schöder Stadl an der Mur MURECK Mureck Deutsch Goritz Gosdorf Lichendorf Mettersdorf am Saßbach St. Peter am Ottersbach NESTELBACH- ST. MAREIN- LASSNITZHÖHE Nestelbach Schemerlhöhe Laßnitzhöhe St. Marein bei Graz NEUMARKT- SCHEIFLING Neumarkt Mühlen Scheifling NÖRDLICHE OSTSTEIERMARK Grafendorf Eichberg Lafnitz Mönichwald St. Jakob im Walde Waldbach Wenigzell OBDACH- WEISSKIRCHEN Obdach Weißkirchen OBERES MÜRZTAL Mürzzuschlag- Grazer Straße Mürzzuschlag- Stadtplatz Kapellen an der Mürz Langenwang Neuberg an der Mürz Spital am Semmering ÖBLARN Öblarn Donnersbach St. Martin am Grimming PALDAU-STUDENZEN- EICHKÖGL Studenzen Paldau PASSAIL Passail Fladnitz-Teichalm Gutenberg an der Raabklamm St. Kathrein am Offenegg Semriach PISCHELSDORF- STUBENBERG Pischelsdorf Hirnsdorf Stubenberg PÖLLAU- VORAU Pöllau-Raiffeisenplatz Pöllau-Hauptplatz Vorau PÖLSTAL Fohnsdorf Hohentauern Pöls St. Johann am Tauern Zeltweg PREDING- HENGSBERG- ST. NIKOLAI/S. Preding Hengsberg St. Nikolai im Sausal REIN- ST. BARTHOLOMÄ- STIWOLL St. Bartholomä Rein Stiwoll RIEGERSBURG- BREITENFELD Riegersburg Breitenfeld ST. GEORGEN AN DER STIEFING St. Georgen an der Stiefing Ragnitz ST. LORENZEN IM MÜRZTAL St. Lorenzen im Mürztal St. Marein im Mürztal ST. MARGARETHEN- SECKAU St. Margarethen bei Knittelfeld Seckau ST. RUPRECHT AN DER RAAB St. Ruprecht an der Raab ST. STEFAN-JAGER- BERG-WOLFSBERG St. Stefan im Rosental Jagerberg Wolfsberg im Schwarzautal ST. STEFAN- KRAUBATH St. Stefan ob Leoben Kraubath SCHILCHERLAND St. Stefan ob Stainz Bad Gams St. Josef Wildbach SCHLADMING- RAMSAU-HAUS Schladming Aich-Assach Haus im Ennstal Ramsau am Dachstein SCHWANBERG Schwanberg STALLHOFEN Stallhofen Södingberg STEIRISCHES SALZKAMMERGUT Bad Mitterndorf Bad Aussee Pichl-Kainisch Tauplitz STRADEN Straden STRASS-SPIELFELD Straß Gabersdorf St. Nikolai ob Draßling St. Veit am Vogau Spielfeld TEUFENBACH- OBERWÖLZ- ST. PETER A. K. Teufenbach Mariahof Niederwölz Oberwölz St. Peter am Kammersberg Schönberg-Lachtal THERMENLAND Sebersdorf Bad Waltersdorf Neudau TRIEBEN Trieben Gaishorn Rottenmann TURNAU-AFLENZ- ETMISSL Turnau Aflenz Kurort Etmißl UNTERPREM- STÄTTEN Unterpremstätten Dobl Wundschuh VOITSBERG Voitsberg Bärnbach Geistthal Kainach bei Voitsberg Köflach Krems Modriach Rosental an der Kainach St. Martin am Wöllmißberg WEIZ Weiz Heilbrunn Weiz-Center Süd WIES Wies Pölfing-Brunn WILDON-LEBRING Wildon Allerheiligen bei Wildon Lebring Weitendorf

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53

54 OUR SOCIETY STILL RELIES ON FOSSIL ENERGY SOURCES. HOWEVER, THE TREND IS TOWARDS RENEWABLE ENERGY. TRENDSETTER SOLID SHOWS WHERE THE FUTURE LIES.

55 62

56 2010 ANNUAL FINANCIAL STATEMENTS OF RAIFFEISEN- LANDESBANK STEIERMARK AG

57 ASSETS, BALANCE SHEET AS OF 31 DECEMBER 2010 EUR PREVIOUS YEAR IN THOUSAND EUR 1 2 Cash in hand and credit balance at central banks and postal giro offices Debt instruments of public authorities and bills permitted for refinancing with central bank 61,669, , ,978, ,521 a) debt instruments of public authorities and similar securities b) bills permitted for refinancing with central banks 195,978, , Receivables from credit institutions 3,124,314, ,979,079 a) payable on demand b) other receivables 296,650, ,827,664, ,126 2,688,953 4 Receivables from customers 3,193,320, ,166,393 5 Bonds and other fixed-interestbearing securities 1,385,262, ,508,598 a) from public issuers b) from other issuers including: own bonds ,385,262, ,656, ,508,239 91, Shares and other non-fixed interest securities 255,880, ,676 7 Shareholdings 636,510, ,249 including: in credit institutions 15,404, ,155 8 Shares in affiliated companies 556,851, ,946 including: in credit institutions 111,222, ,357 9 Intangible fixed assets 452, Tangible assets 20,785, ,199 including: land and buildings used by the credit institution for its own activity 14,990, , Own stocks or shares, as well as shares in a controlling or majority holding company including: par value Other assets 125,777, , Subscribed capital called in, but not paid in yet Deferred expenses and accrued income 9,905, ,703 TOTAL ASSETS 9,566,710, ,390,517

58 LIABILITIES, BALANCE SHEET AS OF 31 DECEMBER 2010 EUR PREVIOUS YEAR IN THOUSAND EUR 1 Liabilities to credit institutions 4,415,165, ,384,577 a) payable on demand b) with an agreed term or period of notice 1,559,594, ,855,571, ,552,099 2,832,477 2 Liabilities to customers 1,519,973, ,538,637 a) Savings deposits including: aa) payable on demand bb) with an agreed term or period of notice b) other liabilities including: aa) payable on demand bb) with an agreed term or period of notice 514,218, ,218, ,005,754, ,168, , ,586, ,877 3 Debts evidenced by certificates 2,566,731, ,513,178 a) debt securities in issue b) other debts evidenced by certificates 824,540, ,742,190, , , , ,471 1,625,707 4 Other liabilities 87,780, ,198 5 Deferred income and accrued expenses 4,199, ,340 6 Provisions 92,582, ,831 a) provisions for severance payments b) provisions for pensions c) provisions for taxes d) other provisions 17,835, ,055, , ,379, ,359 14, ,421 6a Fund for general banking risks Subordinated liabilities Supplementary capital 31,343, ,300 9 Subscribed capital 135,297, , Capital reserves 409,248, ,748 a) appropriated b) unappropriated 334,248, ,999, ,248 37, Retained earnings 192,113, ,366 a) legal reserve b) statutory reserves c) other reserves including: appropriated reserves, according to 103 no. 12c of the Federal Banking Act (BWG; Federal Law Gazette 532/93), according to 225 paragraph 5 of the Austrian Code of Enterprises (UGB) ,113, ,306, ,366 8, Liability reserve according to 23 paragraph 6 of the Federal Banking Act (BWG) 86,933, , Balance sheet profit/loss 12,016, , Untaxed reserves 13,325, ,620 a) valuation reserve on the basis of special depreciations b) other untaxed reserves, including: aa), bb) investment allowance according to 10 of the 1988 Income Tax Act (EStG 1988), cc), dd) transfer reserve according to 12 of the 1988 Income Tax Act (EStG 1988) 13,325, ,620 0 TOTAL LIABILITIES 9,566,710, ,390, ANNUAL FINANCIAL STATEMENTS OF RAIFFEISEN- LANDESBANK STEIERMARK AG 65

59 ITEMS ASSETS BALANCE SHEET AS OF 31 DECEMBER 2010 EUR PREVIOUS YEAR IN THOUSAND EUR 1 Foreign assets 1,530,312, ,667,055 LIABILITIES 1 Contingent liabilities 308,917, ,453 including: a) acceptances and liabilities arising from the endorsement of rediscounted bills b) liabilities arising out of guarantees and assets pledged as collateral security ,044, ,580 2 Credit risks 774,425, ,122,761 including: liabilities arising out of sale and repurchase transactions Liabilities from trust transactions Eligible own funds according to 23 paragraph 14 of the Federal Banking Act (BWG) 874,656, ,571 including: own funds according to 23 paragraph 14 no. 7 of the Federal Banking Act (BWG) 15,704, ,476 Required own funds according to 22 paragraph 1 of the Federal Banking Act (BWG) 444,071, ,220 including: required own funds according to 22 paragraph 1 no. 1 and 4 of the Federal Banking Act (BWG) 428,367, ,744 6 Foreign liabilities 1,134,051, ,032,918 7 Hybrid capital according to 24 paragraph 2 no. 5 and 6 of the Federal Banking Act (BWG)

60 LAYOUT OF THE PROFIT AND LOSS STATEMENT LAYOUT OF THE PROFIT AND LOSS STATEMENT EUR PREVIOUS YEAR IN THOUSAND EUR 1 Interest and similar income 188,696, ,105 including: from fixed-interest-bearing securities 48,037, ,482 2 Interest and similar expenses 136,063, ,167 I NET INTEREST INCOME 52,632, ,938 3 Income from securities and shareholdings a) income from shares, other holdings and non-fixed-interest securities b) income from shareholdings c) income from shares in affiliated companies 4,149, ,086, ,349, ,876 5,173 39,489 15,112, ,213 4 Commission earnings 39,260, ,406 5 Commission expenses 14,110, ,445 6 Income/expenses from financial transactions 6,639, ,436 7 Other operating income 42,074, ,672 II OPERATING INCOME 186,846, ,885 8 General administrative expenses 87,180, ,067 a) personnel expenses including: aa) salaries and wages bb) expenses relating to statutory social insurance contributions, payroll-related contributions, and compulsory contributions cc) other social expenses dd) expenses relating to company pension funds and pensions paid ee) allocation to the pension reserve ff) expenses relating to severance payments and contributions to the company staff provision funds b) other administrative expenses (operating expenses) 54,102, ,496, ,951, ,047, ,620, , ,990, ,077, ,111 38,384 9,905 1,026 2,914 1,010 1,892 33, ANNUAL FINANCIAL STATEMENTS OF RAIFFEISEN- LANDESBANK STEIERMARK AG 67

61 EUR PREVIOUS YEAR IN THOUSAND EUR 68 9 Valuation allowances on assets in asset items 9 and 10 2,865, , Other operating expenses 1,808, ,594 III OPERATING EXPENSES 91,854, ,783 IV OPERATING PROFITS 94,992, ,102 11/ 12 13/ 14 Balance from valuation allowances on receivables and allocations to provisions relating to contingent liabilities as well as income from the reversal of valuation allowances on receivables and from provisions relating to contingent liabilities and credit risks Balance from valuation allowances on securities that are assessed like financial assets, as well as on shareholdings and shares in affiliated companies, as well as income from valuation allowances on securities that are assessed like financial assets, as well as on shareholdings and shares in affiliated companies 15,341, ,033 34,415, ,080 V PROFIT FROM ORDINARY ACTIVITIES 45,234, , Extraordinary income including: withdrawals from the fund for general banking risks Extraordinary expenses including: allocations to the fund for general banking risks Extraordinary profit or loss (subtotal from items 15 and 16) Taxes on income and revenues 305, Other taxes, unless shown in item , VI ANNUAL NET PROFIT/ ANNUAL SHORTFALL 45,468, , Changes in reserves 33,451, ,282 including: allocation to liability reserve release of liability reserve VII ANNUAL PROFIT/ANNUAL LOSS 12,016, , Profit/loss carried forward VIII BALANCE SHEET PROFIT/ BALANCE SHEET LOSS ,016, ,485

62 STATEMENT OF ALL LEGAL REPRESENTATIVES We confirm to the best of our knowledge that the financial statements prepared in accordance with the relevant accounting standards present a true and fair view of the company s net assets, financial position and earnings situation. The management report gives a true and fair view of the development and performance of the business and position of the company, together with a description of the principal risks and uncertainties the company faces. Graz, 4 April 2011 The Managing Board: CEO Markus MAIR Chairman of the Managing Board Friedrich LENGGER Deputy Chairman of the Managing Board Arndt HALLMANN Member of the Managing Board Johann JAUK Member of the Managing Board Martin JEINDL Member of the Managing Board

63 DREAMS ARE THERE TO COME TRUE. WE HELP YOU MAKE YOUR DREAM A REALITY.

64

65 AUDIT CERTIFICATE REPORT ON THE ANNUAL FINANCIAL STATEMENTS I have audited the attached annual financial statements of Raiffeisen-Landesbank Steiermark AG, Graz, together with the underlying accounting records, for the financial year from 1 January 2010 to 31 December These annual financial statements include the balance sheet as of 31 December 2010, the profit and loss statement for the financial year ending on 31 December 2010, and the notes. RESPONSIBILITY OF THE LEGAL REPRESENTATIVES FOR THE ANNUAL FINANCIAL STATEMENTS AND THE UNDERLYING ACCOUNTING RECORDS The accounting records as well as the preparation and contents of the financial statements are the responsibility of the company s legal representatives. They shall present a true and fair view of the company s net assets, its financial position and earnings situation pursuant to Austrian commercial and banking laws. This responsibility includes the design, implementation and maintenance of an internal control system, insofar as this is relevant to the preparation of the annual financial statements and the presentation of a true and fair view of the company s net assets, its financial position and earnings situation, so that these statements are free of material misstatements, whether due to intentional or unintentional mistakes. It also includes choosing and applying suitable accounting and valuation methods and carrying out estimates that appear appropriate under the existing circumstances. RESPONSIBILITY OF THE ANNUAL AUDITOR AND DESCRIPTION OF THE TYPE AND SCOPE OF THE LEGALLY REQUIRED AUDIT My responsibility is to express an opinion on these financial statements on the basis of my audit. I have performed my audit in accordance with the statutory regulations and professional auditing principles generally accepted in Austria. These standards require that I comply with the rules of the profession and plan and conduct the audit so as to obtain reasonable assurance that the financial statements are free from material misstatement. The audit includes carrying out audit procedures in order to obtain audit evidence supporting the amounts and other disclosures contained in the financial statements. The choice of audit procedures depends on the conscientious discretion of the auditor, taking into consideration his/her estimation of the chance that a material misstatement has been made, whether due to intentional or unintentional mistakes. When estimating the level of this risk, the auditor takes the internal control system into consideration, insofar as it is of significance for preparing the annual financial statements and providing a true and fair view of the company s net assets, financial position and earnings situation, in order to determine the appropriate audit procedures under the circumstances. The auditor does not, however, give an opinion on the effectiveness of the company s internal control system. An audit also includes evaluating the adequacy of the accounting and valuation policies used and the accounting estimates made by the legal representatives, as well as evaluating the overall presentation of the financial statements. 72 I believe that the audit evidence I have obtained is sufficient and appropriate to provide a basis for my audit opinion. AUDIT OPINION My audit did not give rise to any objections. Based on the results of my audit, the annual financial statements, in my opinion, present fairly, in all material respects, a true and fair view of the net assets and financial position of the company as of 31 December 2010, and of its earnings situation for the financial year from 1 January 2010 to 31 December 2010 in accordance with the accounting standards generally accepted in Austria. STATEMENTS ON THE MANAGEMENT REPORT According to the statutory regulations, it shall be determined whether the management report is consistent with the financial statements and whether the other disclosures made in the management report do not give rise to a false idea of the position of the company. The audit certificate shall also contain a statement on whether the management report is consistent with the financial statements and whether the disclosures pursuant to 243a of the Austrian Code of Enterprises (UGB) are accurate. In my judgment, the management report is consistent with the financial statements. The disclosures pursuant to 243a of the Austrian Code of Enterprises (UGB) are accurate. Vienna, 4 April 2011 Auditor appointed by the Austrian Raiffeisen Association: Christian LOICHT Chartered Accountant These financial statements containing my audit certificate may only be published or disseminated in the version I audited. For differing versions (e.g. abridged versions or translations into foreign languages) the regulations of 281 paragraph 2 of the Austrian Code of Enterprises (UGB) apply.

66 AUDIT CERTIFICATE REPORT ON THE ANNUAL FINANCIAL STATEMENTS We have audited the attached annual financial statements of Raiffeisen-Landesbank Steiermark AG, Graz, together with the underlying accounting records, for the financial year from 1 January 2010 to 31 December These annual financial statements include the balance sheet as of 31 December 2010, the profit and loss statement for the financial year ending on 31 December 2010, and the notes. RESPONSIBILITY OF THE LEGAL REPRESENTATIVES FOR THE ANNUAL FINANCIAL STATEMENTS AND THE UNDERLYING ACCOUNTING RECORDS The accounting records as well as the preparation of the financial statements are the responsibility of the company s legal representatives. They shall present a true and fair view of the company s net assets, its financial position and earnings situation pursuant to Austrian commercial and banking laws. This responsibility includes the design, implementation and maintenance of an internal control system, insofar as this is relevant to the preparation of the annual financial statements and the presentation of a true and fair view of the company s net assets, its financial position and earnings situation, so that these statements are free of material misstatements, whether due to intentional or unintentional mistakes. It also includes choosing and applying suitable accounting and valuation methods and carrying out estimates that appear appropriate under the existing circumstances. RESPONSIBILITY OF THE ANNUAL AUDITOR AND DESCRIPTION OF THE TYPE AND SCOPE OF THE LEGALLY REQUIRED AUDIT Our responsibility is to express an opinion on these financial statements on the basis of our audit. We have performed our audit in accordance with the statutory regulations and professional auditing principles generally accepted in Austria. These standards require that we comply with the rules of the profession and plan and conduct the audit so as to obtain reasonable assurance that the financial statements are free from material misstatement. The audit includes carrying out audit procedures in order to obtain audit evidence supporting the amounts and other disclosures contained in the financial statements. The choice of audit procedures depends on the conscientious discretion of the auditor, taking into consideration his/her estimation of the chance that a material misstatement has been made, whether due to intentional or unintentional mistakes. When estimating the level of this risk, the auditor takes the internal control system into consideration, insofar as it is of significance for preparing the annual financial statements and providing a true and fair view of the company s net assets, financial position and earnings situation, in order to determine the appropriate audit procedures under the circumstances. The auditor does not, however, give an opinion on the effectiveness of the company s internal control system. An audit also includes evaluating the adequacy of the accounting and valuation policies used and the accounting estimates made by the legal representatives, as well as evaluating the overall presentation of the financial statements ANNUAL FINANCIAL STATEMENTS OF RAIFFEISEN- LANDESBANK STEIERMARK AG We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our audit opinion. 73 AUDIT OPINION Our audit did not give rise to any objections. Based on the results of our audit, the annual financial statements, in our opinion, present fairly, in all material respects, a true and fair view of the net assets and financial position of the company as of 31 December 2010, and of its earnings situation for the financial year from 1 January 2010 to 31 December 2010 in accordance with the accounting standards generally accepted in Austria. STATEMENTS ON THE MANAGEMENT REPORT According to the statutory regulations, it shall be determined whether the management report is consistent with the financial statements and whether the other disclosures made in the management report do not give rise to a false idea of the position of the company. The audit certificate shall also contain a statement on whether the management report is consistent with the financial statements and whether the disclosures pursuant to 243a paragraph 2 of the Austrian Code of Enterprises (UGB) are accurate. In our judgment, the management report is consistent with the financial statements. The disclosures pursuant to 243a paragraph 2 of the Austrian Code of Enterprises (UGB) are accurate. Linz, 4 April 2011 KPMG Austria GmbH Wirtschaftsprüfungs- und Steuerberatungsgesellschaft Ulrich PAWLOWSKI Chartered Accountant Ernst PICHLER Chartered Accountant

67 RAIFFEISEN-LANDESBANK STEIERMARK AG ESTABLISHED IN 1927 Head office for the Province of Styria, credit and financing institution as well as service provider and information centre of the Raiffeisen Banking Group Styria OFFICES 8010 Graz, Kaiserfeldgasse 5 7 Phone: / , Fax: / Graz-Raaba, Raiffeisen-Platz 1 Phone: / , Fax: / POSTAL ADDRESS Postfach 847, 8011 Graz [email protected] 74 Bank sort code S.W.I.F.T. code RZSTAT2G PUBLISHED AND DISTRIBUTED BY: Raiffeisen-Landesbank Steiermark AG, responsible for the content: Management of the Raiffeisen-Landesbank Steiermark AG, Kaiserfeldgasse 5 7, 8010 Graz, CONCEPT: MADISON Werbeagentur, PHOTOS: Hermann Burgstaller and Raiffeisen-Landesbank Steiermark AG, ENGLISH TRANSLATION BY: PRINTED BY: MEDIENFABRIK GRAZ GMBH

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