1 THE BUSINESS SEGMENTS OF THE RAIFFEISEN-LANDESBANK STEIERMARK AG 34 CORPORATE CUSTOMER BUSINESS LIVED PARTNERSHIP In 2009 the corporate customer business of Raiffeisen-Landesbank Steiermark AG was once again focused on the business segments of industry, institutional customers and the public sector. We have gone through difficult times together with our customers and we have overcome them together. This has included intensive consultations with our customers and bridge financing. Volume of financing EUR 3,360 million +4.0 % Deposits EUR 666 million +7.5 % As a network bank, we held account manager retreats as well as specialist seminars on commercial domestic and international business for the corporate bankers of Styrian Raiffeisen banks. INTERNATIONAL SERVICE WORLD TRADE IN CRISIS In the wake of the economic crisis, world trade really went to the dogs. Through multi-billion Euro aid packages Austria is trying to shore up dramatically falling exports. The downward trend could be slowed in this way, but trade and production in industrial countries is still at a very low level. The volume of transactions in derivatives was EUR 300 million in this business segment and we could also achieve a very satisfactory new volume of leasing of EUR 68 million. In the services business, interest rate hedging was a top priority of the cross-selling. At the same time, the Raiffeisen-Landesbank Steiermark AG could establish itself very well in the financing and services business as a partner of Styrian corporate clients. In 2009, the focus of our marketing was on export and renewable energies. There were customer events on both of these topics, which were received with great interest and were very well attended. This has also clearly left a mark on our international business. The total volumes of documentary business decreased by 27 %. Thus, we are once again at the same level as The total volume of foreign payment transactions also declined by 10 %. PRIVATE CUSTOMER BUSINESS COMMITTED TO PEOPLE The good news first: In a year characterised by a difficult environment in the financial sector, our 11 bank branches as well as the Bauen & Wohnen (Building & Living) and Musterhauspark (Model Home Park) competence centres and the Raiffeisen UniCenter (Raiffeisen University Centre) managed
2 to achieve very good results. We were once again close to our customers in This closeness, coupled with top service and consulting, resulted in an increase in every area of our private customer business in Savings deposits EUR million % PRIVATE BANKING THE DIFFERENCE TO THE EVERYDAY 2009 was a good year for our Private Banking. We have established ourselves very well in Graz and have got things going. In this way, we have been able to convince many new customers of our offer ANNUAL REPORT Demand deposits (incl. investment and online savings) EUR million % Apart from the primary resources listed in the table, we could also increase the total revenue of resources (primary resources, securities, building society savings, and insurances) in the private customer business. It rose by 0.89 % to EUR 1,098.5 million. The financing volumes also clearly grew. At the end of the year, there was a plus of 12.5 % to EUR 197 million. Our bank is a place of communication. Of course, we once again organised a whole series of events for our customers in The most notable one was certainly our energy saving tent, which we presented as part of the Energy Saving Day on the main square of Graz. But there were also investments in construction in The renovation of the bank branch in Theodor- Körner-Straße got underway and was finished in January Our Private Banking follows a comprehensive advisory approach. Our top priorities are to create, increase and secure assets and to provide total customer service. Our core services range from asset structure consulting to financial planning to investment of assets and generation management. Private banking could increase its market share of high net-worth private and corporate customers and improve customer loyalty in The difference to the everyday could also be felt at numerous special customer events and private viewings. For example, there was a panel discussion on the topic of The Crisis and Then?. State Secretary Reinhold Lopatka spoke on the topic of Taxes, Foundations, Mountains of Debt Where Do Austria s Finances Go? at an evening discussion and Heinz Nußbaumer inspired the audience with his talk on Pilgrimage in Silence On the Holy Mount Athos. The artists Helga Chibidziura, Bernhard Eisendle and Tone Fink presented their work in the Raiffeisen Gallery in
3 36 INSURANCE & BUILDING SOCIETY SAVINGS WELL INSURED ON A SOLID FOUNDATION In terms of traditional endowment insurance, an excellent result could be achieved in 2009 with a production of EUR million. In comparison with other Raiffeisen regional banks, Styria was ranked number 1. An outstanding annual result was once again achieved for life insurance with a total production of around EUR million. In accident insurance, the portfolio increased by 8.2 % which clearly surpassed the Austrian average of 5.8 %. In terms of building society savings, 458,887 new savings contracts could be concluded in Styria alone. This represents an increase of 1.4 % compared to the previous year. It was possible to expand the overall Austrian portfolio of savings contracts to 1,678,680 and thus to relegate our biggest competitor to second place. APARTMENT, HOUSE & CO. MAKING A HOME In 2009, we had to manoeuvre through a very difficult market environment. On the one hand, the demand, mainly for easy-to-rent town apartments, was great, but the supply was rather scarce. In addition, there was a good deal of scepticism about big real estate investments outside of metropolitan areas. Nevertheless, we could significantly increase both the real estate financing (+17.3 %) as well as the real estate brokerage (+10 %). Purchase prices brokered by Raiffeisen Real Estate Home loan net growth EUR 49.6 million +9.9 % EUR million % As part of the Green Village ideas competition for architects, the prototype for a new kind of residential property was created with high demands on ecology, building biology, quality of housing, security and affordability. The winning project is to be built in CAPITAL MARKET & TREASURY WE CONNECT PEOPLE AND BANKS 2009 was characterised by an extensive easing of markets in spring. Risk premiums declined significantly backed by the action of governments and central banks. The economic crisis was also a big challenge for the Raiffeisen-Landesbank Steiermark AG. All the more gratifying was the fact that we withstood the crisis without any major difficulties. We even managed to expand the strong liquidity situation of the bank in this environment. Higher returns
4 were realised and we could offer our customers attractive investment opportunities. Many of our customers also took the opportunity to hedge against future risks such as rising interest rates. The issue volume to private and institutional investors was EUR million in There were EUR 2.5 billion of issues outstanding by the end of Especially in a market environment like 2009, it was particularly important for us to be able to offer our customers interesting products and possible solutions. We have investment products and other instruments to take advantage of interesting market opportunities and to control risks for both our private and corporate customers as well as for Styrian Raiffeisen banks ANNUAL REPORT 37 The development of the Liquiditätsverbund Steiermark (Styrian Liquidity Group) was certainly the dominant project of We thus succeeded in establishing a liquidity group made up of the 88 Styrian Raiffeisen banks, the Raiffeisen-Landesbank Steiermark AG and the Landes-Hypothekenbank Steiermark AG. Joint management of liquidity according to binding rules guarantees that the members will be able to act from a position of strength in the case of future crises. The efficient use of the securities of the group were organised in the Cover Pool Management project in order to enhance the competitiveness of the group and to further expand access to long-term, cheap liquidity. This includes access to refinancing options from the Swiss National Bank, the use of securities of the Group and the Raiffeisen-Bankengruppe Steiermark (Raiffeisen Banking Group Styria) for participating in tenders of the European Central Bank and the use of receivables as part of what are known as covered bonds (fundierte Schuldverschreibung). RAIFFEISEN BANK SUPPORT PARTNER AMONG PARTNERS Raiffeisen is a three tier banking system. The local Raiffeisen banks form the first tier, the Raiffeisen regional banks the second tier, and finally the third tier is the Raiffeisen Zentralbank Österreich AG (Raiffeisen Central Bank Austria). The Raiffeisen-Landesbank Steiermark AG is, on the one hand, a bank that operates independently on the market and handles any business that exceeds the possibilities of the local Raiffeisen banks. On the other hand, it is also an important institution of the network, which takes over many activities for the local Raiffeisen banks. This mainly includes sales and marketing, organisation and business administration. Our scope of services for Styrian Raiffeisen banks ranges from active support in the strategic and operational alignment of sales and marketing to the development of new organisational concepts to the introduction of business administration systems.
5 38 In 2009, there were 244 projects in total and 103 seminars and training sessions for a total of 1,336 participants. Thus, about 43 % of the staff of Styrian Raiffeisen banks attended one of the seminars or training sessions offered by the Raiffeisen- Landesbank Steiermark AG. Main focuses of the past year were also the joint development of a concept for the continued intensification of private customer service as well as supporting Styrian Raiffeisen banks in overall bank management systems. Two new controlling instruments were designed and developed as part of this: the Ergebnisvorschaurechnung neu (Profit Forecasting New) and the KOMPASS an analytical tool to monitor volumes, conditions and margins. Both are available to Styrian Raiffeisen banks as of SHAREHOLDINGS STRENGTHENING PARTNERS 2009 saw a slight increase in the book value of our shareholdings. It rose from about EUR 1,112 million to around EUR 1,167 million. The change in the investment volume was mainly due to the spin off of the Computing Centre as a division of Raiffeisen- Landesbank Steiermark AG to its own company. The shareholdings in banks Raiffeisen Zentralbank Österreich AG, Landes-Hypothekenbank Steiermark AG and the network banks in Hungary, Slovenia, Croatia, and Bosnia-Herzegovina are still a major part of our shareholdings. A SME financing company was founded at the end of 2008 to assist small and medium-sized businesses. Since 2009, it has invested equity in small and medium-sized businesses. The focus of its investment strategy is mainly aimed at companies with stable economic development, a viable position on the market and primarily some connection to the region. RAIFFEISEN INFORMATICS CENTER STYRIA PLAYING IT SAFE BY THE NUMBERS The first year after the spin off of the Computing Centre as a division of the Raiffeisen-Landesbank Steiermark AG to the Raiffeisen Informatik Center Steiermark GMBH (Raiffeisen Informatics Centre) was characterised by cost optimisation and the further development of our systems and applications. Our customers not only expect us to offer them top quality products and services, but they also expect with good reason that we react promptly to new challenges. The expansion of the IT services provided by us in the areas of financing, money laundering, security and treasury can only be implemented by the continuous optimisation of all service processes. Our IT services could be further im - proved while at the same time maintaining the use of resources through a consistent process orientation. Our online availability is 99.9 %. The number of online transactions was also impressive in 2009 at more than 387 million.
6 In the first two quarters of 2009, there were investments in the future of the IT infrastructure of our Group. Besides increasing availability, the goals of all the investments were improved scalability and higher efficiency of the system management. Of course, the costs are also to be reduced in the long term. What was particularly gratifying in 2009 was that we won the HP Software Award of Excellence in the category of efficiency. The most innovative international company in terms of optimisation projects in the IT sector was thus honoured also saw significant increases in every area of payment transactions of the Raiffeisen-Bankengruppe Steiermark and the Landes-Hypothekenbank Steiermark AG. With million (+2.7 %) we set a new record in payment transactions. The number of online customers also grew at an aboveaverage rate. More than 197,000 customers use ELBA, our online platform, which represents an increase of +8.3 % ANNUAL REPORT 39 PAYMENT TRANSACTIONS OVERCOMING LIMITS The defining topic of 2009 in payment transactions was the implementation of the Payment Services Act (ZaDiG) which went into effect on 1 November. In preparation for this, a total of 473 employees of the Raiffeisen Banking Group Styria and the Landes-Hypothekenbank Steiermark AG were trained accordingly. With the entry into force of the Payment Services Act, we also implemented SEPA (Single Euro Payments Area) at the same time.
8 IN OUR SPORT, YOU CAN ONLY WIN AS A TEAM. WE NEED GOOD PLAYERS AND COMPETENT ADVISORS AND SPONSORS WHO BELIEVE IN US. LIKE RAIFFEISEN. Alexander Nunner, BSC Raiffeisen Fürstenfeld
9 SPONSOR OF SUCCESS 42 Raiffeisen and its customers. A success story. Both trust each other and travel together side by side. But Raiffeisen is not only a reliable partner to customers. Our banking group is also one of the most generous sponsors in Styria. We ensure that a lot succeeds and that Styria can present itself properly. Whether in sports, the arts, the social sector, or science and research. Regardless where: We are not just there, we are right in the middle. We not only help teams to be successful, but we make sure that events can happen, that children can go through life more safely and that research and teaching can progress. In 2009, too. Here are a few examples: In 2009, we were, of course, also heavily involved in the social sector. 2 Beine für 4 Pfoten (2 Legs for 4 Paws), the Bärenburg (child safety house), the Children s Museum, the Maltese Benefit Evening and the Unemployment Fund of the Graz-Seckau Diocese are examples of marvellous projects that we gladly supported. We were also present at the universities of applied sciences and universities of Styria in Our staff members were once again sought-after speakers and advisors in the university sector in 2009, for example, as part of the Media Studies program. In sports, we were, among others, involved in the 100 th Anniversary of Sturm Graz, we supported the basketball players of BSC Raiffeisen Fürstenfeld and UBSC Raiffeisen Graz as well as the Styrian Sports Organisation, the Business Race and the Sport-Union (sports umbrella organisation). Speaking of media, we were, of course, once again a reliable partner of Styrian media in We are there where life takes place and where one can find the people of Styria. In the field of culture, we were, of course, once again on board as the main sponsor of styriarte. Porgy and Bess, Summertime and the Te Deum of Georg Friedrich Händel in Stainz were three productions that we helped make possible and to which we could welcome customers and partners as guests. We were also involved in the film project Auf den Spuren des steirischen Panthers (On the Trail of the Styrian Panther) as well as the Jazz- Werkstatt (Jazz Workshop) and the French Cultural Institute.
10 TEAM SUCCESS OUR CUSTOMERS ARE MULTI- 919 PEOPLE IN THE RAIFFEISEN- FACETED JUST LIKE LIFE. THEIR LANDESBANK STEIERMARK WORK NEEDS AND DESIRES CHANGE TOGETHER FOR YOU OVER TIME was a particularly challenging year for bank employees. For those of the Raiffeisen-Landesbank Steiermark AG, too. The world economic crisis led to a certain degree of uncertainty among many of our customers, with which our tellers were mainly confronted. Many questions were answered in a competent and friendly way and thus worries and fears were allayed in the end. This is also part of banking. To take the worries and concerns of Our human resources management makes sure that this is true in the future, too. In an increasingly competitive situation, our main focus is on finding highly qualified and talented people who have the potential to grow into the Raiffeisen-Landesbank Steiermark AG and its subsidiaries. Since the high personnel standards that we want to meet are to be guaranteed in the future. People with their qualifications, skills and experience as well as their commitment have 2009 ANNUAL REPORT 47 OUR JOB IS TO FIND THE BEST PRODUCT AT A TIME THAT IS CONVENIENT FOR THEM. Eva Pilger-Buchegger, Raiffeisen-Landesbank Steiermark customers seriously, to deal with them and to not always been central to us. We do not leave our simply dismiss them. But you need the right people employees alone in their professional career. We to do this. And we have them. provide for sound training and further education. That is what makes an employer attractive. Human resources is a sector that is subject to a certain degree of fluctuation. As of 31 December 2009, there were 919 women and men employed in the Raiffeisen-Landesbank Steiermark AG and its subsidiaries (excluding the Landes-Hypothekenbank Steiermark AG). In 2009, there were 40 retirements, and 27 new colleagues joined our bank and thus strengthened our team.
11 Helmut ABERL Birgit ABLASSER Gottfried ADAM Gerald ADLER Irmgard ADLER Rosemarie ADLER Thomas AGLASSINGER Daniela ALBRECHER Wolfgang ALBRECHER Karl ALLMER Manfred ALTENSTRASSER Sabine AMERSTORFER Alois AMSCHL Christine ANDERS Hansjörg ARNDT Peter AUER Karin AUER-TARVAINEN Ingrid AUGUSTIN Gebhard AUNER Armin BACHLER Silvia BACHLER Anton BAIER Karoline BARMÜLLER Ulrike BARTH Helmut BAUDENDISTEL Sabine BAUER Veronika BAUER Christian BAUERNHOFER Johann BAUERNHOFER Alois BAUMANN Anton BAUMGARTNER Ewald BAUMGARTNER Thorsten BAUMGARTNER Veronika BAUMGARTNER Gerhard BAUMHAKL Friederike BECKER Elisabeth BERGHOLD Sigrid BERGMANN Sigrid BILEK Karl Thomas BINDER Franziska BIRKER Reinhold BISCHOF Siegfried BISCHOF Eveline BLAINDORFER Karin BLASCHEK Andrea BLODER Andrea BODNER Daniela BÖHM Hans-Jörg BORSTNAR Heinz BRANDL Eva-Maria BRANDNER Gerhard BRANDSTÄTTER Maria BREINER Irmgard BREITHUBER Karin BRETTENTHALER Franz BRETTERKLIEBER Dzejn BRKIC Heinz BRÜCKLER Franz BRUNADER Alexander BRUNNER Christian BRUNNER Ingrid BRUNNER Anton BUCHBERGER Gert BUCHEGGER Johannes BURGSTEINER Claudia BURITSCH Barbara CAPELLARI Markus CRESNAR Elisabeth CSUK Robert CSUK Silvo CVETKO Franz CZENE Stefan DAHM Birgit DAMPFHOFER Johann DAMPFHOFER Tamara DANI Elisabeth DERLER Johannes DERLER Josef DIEBALD Dimitrios DIMITRIOU Mario DJUZELIC Franz DOBLER Thomas DOKTER Martin DOLINAR Norbert DOMENIG Dorothea DOPPELHOFER Rosemarie DOPPLER Hannes DORNER Helga DORNER Katharina DRAGSCHITS-HALAJ Karl ECKHART Maria EDELSBRUNNER Reinhold EDELSBRUNNER Martin EDLER Stefanie EDLER Michael EFFERL Gernot EGGER Günther EHRENREICH Markus EIBISBERGER Steffen EIBÖCK Markus EISENHUT Gerald EISNER Gerhard EISNER Ingrid EISNER Irmgard EISSNER Anna ELSNEG Günter ENDERLE Josef ENGELBOGEN Eva ENGLER Ladislaus ERDELY Reinhard ERKINGER Claudia ERNST Elisabeth ERTL Otto ESTERL Andrea FASCHING Josef FAST Gerhard FEICHTER Günther FEIERTAG Dunja FEIGL Kerstin FEIRER Petra FELBER Markus FELDGITSCHER Josef FELDHOFER Gerlinde FELGITSCHER Roland FELGITSCHER Adolf FERSTL Norbert FIGER Marina FILIPP Doris FINK Wolfgang FINK Christian FLECHL Cornelia FLECHL Gerhard FLECK Christine FLEISCHHACKER Günther FLEISCHHACKER Thomas FORCHE Monika FORMANEK Birgit FRANK Wolfgang FREIBERGER Stefan FREIDL Florian FREISSMUTH Petra FRITSCH Elisabeth FRÖHLICH Franz FUCHS Marion FUCHS Sabine FUCHS Cornelia FUNK Christine FÜRST Isabella FURTLEHNER Franz GAISCH Rene GAISCH Martin GALLI Marianne GAMPERL Karin GANGL Daniela GANGOLY Arnold GASSNER Elisabeth GASSNER Elmar GASSNER Erna GASSNER Karin GAUSTER Günther GEIEREGGER Gert GENSER Alessandro GEROMELLA Eva GFRERRER Michaela GIMPEL Helmut GLAUNINGER Karl GLEHR Andreas GLETTLER Andreas GLETTLER Leila GLETTLER Hans GOBLIRSCH Karl GÖTSCHL Eva GÖTSCHMAIER Marlies GÖTZL Walter GÖTZL Roswitha GOGG Elfriede GOISER Patricia GOLAUTSCHNIG Bernhard GOLLNER Josef GOSCH Edith GRABENHOFER Judith GRABNER Harald GRADWOHL Werner GRAF Mathilde GRAFONER David GRASSMUGG Dietmar GRATZ Joachim GRATZE Johannes GRATZER Ewald GREINIX Martin GREINIX Martina GRIESSLER Bettina GRILL Alexandra GRINSCHGL Verena GRINSCHGL Cornelia GROICHER Ewald GROSS Richard GROSS Karl GROSSMANN Birgit GROSZSCHEDL Franz GROSZSCHEDL Sabine GRUBBAUER Andreas GRUBER Anita GRUBER Walter GRUBER Charlotte GRUNDNER Franz GSCHWEITL Ilse GSPURNING Elmira GULO Helmut GUNGL Ariane GUNHOLD Hermine GUTJAHR Daniela GÜTL Theresia GUTMANN Klaus GUTTMANN Viktor HAAR Christoph HAAS Herbert HACKL Andrea HADOLT Gabriela HAID Hermann HAIDACHER Sieglinde HAIDACHER Walter HAIDACHER Jörg HALLEUX Arndt HALLMANN Anton HAMMER Maria HAMMER Elisabeth HANFSTINGL Rudolf HANSELMAYER Astrid HARLER Gerlinde HARRANT Andreas HARRER Barbara HARTINGER Gerhard HARTINGER Irmgard HASENBERGER Sylvia HASENHÜNDL Doris HASEWEND Christina HASIBA Mario HATZ Walter HATZ Annemarie HATZL Markus HAUPTMANN Florian HAUSLEITNER Tanja HAUSMANN Andrea HAZELMAYER Thomas HAZRATI Markus HEFLER Vinzenz HEHER Heiko HELD Marion HELFER Claire HEMERY Renate HERLER-ACHMÜLLER Michael HERMANN Stefan HERMANN Wilhelm HERZER Gabriele HETZENDORF-ORESNIK Markus HIEBLER Martina HIERZENHOFER Ingrid HIERZER Katrin HINTEREGGER Elisabeth HIPPACHER Ernst HIPPACHER Josef HIRSCHMANN Gerhard HOCHSTRASSER Walter HÖFER Barbara HÖFLECHNER Christian HÖFLER Herbert HÖFLER Siegfried HÖGL Elvira HÖSEL Brigitte HOFER Josef HOFER Andrea HOFMAIR Susanne HOFMANN Heribert HOFMEISTER Maria HOHENTHAL Gerfried HOLD Monika HOLL Johann HOLZAPFEL Eva HOLZMANN Margit HORBATH Brigitta HUBER Hermann HUBER Johann HUBER Meike HUDA Daniel HUDL Christian HUMPEL Herbert HYDEN Thomas IMENSEK Sandra INTHALER Gabriele JAINDL Angela JAMBREC Wolfgang JAMBREC Wolfgang JAMMERNEGG Martina JANISCH Manfred JANSKY Albine JANTSCHER Alexander JAUK Johann JAUK Margit JAUK Sonja JAUK Margit JAUTZ Martin JEINDL Kjeld Seneca JENSEN Barbara JONACHER Daniela KAGER Monika KAHLBACHER Andreas KAHR Manfred KAHR Renate KAHR Eva KAHR-FRÖHLICH Margareta KAINDL Hildegard KAISERFELD Gerhard KALCHER Lisbeth KALCHER Peter KALCHER Andreas KAMPER Rosmarie KAMPER Markus KAMRAT Heidelinde KANIK Andrea KAPFENSTEINER Renate KARABELAS Huberta KARNER Natalie KARNER Rudolf KARNETSCHNIGG Karin KASCHNIGG Karin KATSCHNIG Gerhard KAUFMANN Gerhard KAUFMANN Marion KAUFMANN Ewald KERN Michael KERN Renate KERN Sigrid KERNGAST Beate KESSLER Dieter KETTL Michael KIEFER Walter KIEFER Sandra KIELHAUSER Armin KIENREICH Elisabeth KINDLHOFER Christina KIRCHENGAST Manfred KLAMPFER Anton KLAPSCH Marianne KLASNIC Günter KLEINDL Renate KLEINDL-POSCH Brigitte KLINGSBIGEL Dagmar KLÖCKL Karin KLÖCKL Siegfried KLOPF Uwe KLOSA Maria KNAPP Maria KNAUHS Elke KNEISSL Evelyn KOCH Georg KOCH Gernot KOCH Albert KÖCK Ernestine KÖCK Johann KÖCK Stephan KÖCK Johann KÖSTL Sigibert KÖTSCHLER Daniela KOFLER Renate KOFLER Brigitte KOGLER Enrico KOGLER Gerald KOGLER Werner KOGLER Helmut KOHL Johann KOHL Maria KOHL Akim KOHLMAYR Sabine KOINEGG Karin-Gabriela KOLB Maria KOLB Renate KOLLEGGER Philipp KOLLER Alfred KONRAD Josef KONRAD Thomas KORMANN Harald KORSCHELT Klaus KOTZBECK Elfriede KOWALD Gisela KRACH Eva KRAINZ Manfred KRANKENEDL Marco KRAUTNER Anna KRAXNER Astrid KRAXNER Isabella KRAXNER Thomas KRAXNER Rainer KRENN Franz KRENN Walter KRESBACH Josef KRIEGL Irene KRISPEL Christian KRITZER Nicole KROBATH Marlies KROIS Harald KROPIK Franz KUHELNIK Johannes KUMPITSCH Petra KUMPITSCH Martin KUNDEGRABER Robert KUNTNER Christian KUPFER Heinz-Jürgen KUPSCH Brigitte KURZ Alfred LACKNER Josef LACKNER Stefan LADLER Franz LAGNOL Michael LALLER Nikolaus LALLITSCH Dietmar LAMBAUER Johannes LAMMER Christian LANG Gerhardt LANG Rosa LANG Thomas LANG Detlev LANGREITER Josef LANZ Gabriele LECHNER Johann LECHNER Michaela LECHPAMMER Bettina LEDERER Helmut LEINDL Andrea LEINER Eleonore LEITGEB Rene LEITNER Alfred LELLECK Irmgard LENGER Friedrich LENGGER Elfriede LENHARD Josef LENHARDT Bernd LEODOLTER Hans-Jürgen LERCHBACHER Sabrina LESKY Katrin LESNIK Christiane LETTMAYER Uwe LEXNER Elisabeth LIND Susanne LIND Gerhard LINDNER Anita LIPP Johann LOH Wolfgang LOIPNER Barbara LOITZL Roland LUBEJ Heidemarie LUBER Christoph LUBI Claudia LÜFTENEGGER Karin LURF Bettina LUTTENBERGER Gerald LUTTENBERGER Heidemarie MACHER Karl MACHER Helene MADNER Daniel MAIER Günter MAIER-PAAR Markus MAIR Gertrude MAITZ Roswitha MAITZ Sabine MAJCAN Sabine MALY Brigitte MANDL Gerhard MANN Eva MARCHEL Kurt MAROLD Tanja MARTERER Peter MARX Ernst MASTNAK Harald MATL Margret MATLSCHWEIGER Marianne MATZHOLD Peter MATZHOLD Andreas MAURER Gerlinde MAURER Ingrid MAURER Walter MAURER Doris MAXONES Gerhard MAYER Horst MAYER Ursula MAYER Walter MAYER Paulus MAYR Franz MEIREGGER Iris MEISENBICHLER Helmut MEISTER Markus MEISTER Hannes MEIXNER Bernhard MELLITZER Maria MENAPACE Dagmar MERNONE Heimo MESSNER Christina MICHELI Andreas MICHITSCH Gordana MIHALJEVIC Manfred MINAUF Roswitha MOISES Mario MONSCHEIN Marin MORARU Veronica MORARU Verena MORO Anna MÖRTH Johannes MÖRTH Josef MÖSTL Heide MOSDORFER Doris MOSER Heike MOSER Marianne MOSER Martin MOSER Herbert MOTTER Alexandra MÜHLBAUER Gerald MÜLLNER Christian MÜNZER Thomas MURG Bernd MURTINGER Maria NAGER Beatrix NARATH Christian NEBEL Heinz NEBEL Daniela NEMECEK Sandra NEUBAUER Kurt NEUHOLD Eva NEURATHNER Katharina NIESNER Christa NIGITZ Daniel NIKITSER Roswitha NINAUS Michaela NOVAK Gabriele OBERER Maria OBERHUBER Gerhard ORNIG Wilhelm ORTNER Andreas OSLAJ Erich OSWALD Ulrike OSWALD-KRAINER Gabriele PAAR Anneliese PABI Wolfgang PACHER Matthias PACK Ulfried PAIER Annelies PAIERL Gabriele PANZER Herbert PAULITSCH Sonja PAVLICEK Veronika PEIER Thomas PEINSITH Dorothea PEINSITT Alois PELZMANN Meike PERL Sabrina PERSCHLER Martina PESSENHOFER Werner PETSCHNIK Iris PFANNER Klaus PFEIFER Gregor PFNISS Gioia PICCOLROVAZZI HLATKY Christian PICHLER Elisabeth PICHLER Marian PICHLER Elisabeth PIERER Eva PILGER-BUCHEGGER Johannes PINEGGER Mia-Ileana PINEGGER Thomas PINTHER Michael PINTSCHER Ingrid PIRER Gert PIRKER Herta PIRSTINGER Catherine PISTRICH Monika PLANINSCHITSCH Maria PLANKO Stefan PLASCHKA Elisabeth PLEDL Thomas PLETERSEK Gerald PLEWA Thomas PLODER Sandra PLODERER Bettina POBASCHNIG Rudolf POCK Christine PODMENIK Gerhard PODMENIK Gundula PODREPSEK-SCHWARZ Richard PÖLLINGER Elisabeth PÖLTL Sandra PÖTTINGER Robert PÖTTLER Dietmar PONGRATZ Michael PONTASCH-HÖRZER Irena POPIC Siegfried POSCH Barbara POSTRUZNIK Daniela POTOCNIK Elisabeth PÖTSCH Helmut POTZINGER Margareta PRANGL Evelyn PRANTER Ulrike PRATH Harald PRATSCH Irmgard PREDOTA Franz PREITLER Johannes PREM Werner PRESSLER Christina PRETTERHOFER Bettina PUCHER Ingrid PURRER Barbara PÜRSTL-SCHEIN Wilhelmine PUSTER Hannes QUAISER Martin RADASCHITZ Christina RADL Gerhard RAHBERGER Michael RAHM Christine RAINBACHER Randolf RAINER Hannelore RANEGGER Konrad RANNAK Franz RAPPOLD Nina RATH Christa RATTINGER Regina RAUSCH Petra RAUSCHENBERG Klaudia RECHL Waltraud RECHLING Gerald REDER Rolf REGULA Sonja REIHER Irmgard REINGRUBER Dieter REINISCH Karl REINISCH Maria REINISCH Jürgen REINTHALER Gerhard REISCHER Herwig REISENHOFER Manfred REISINGER Franz REITER Manfred REITER Christa REMLER Marianne RENHART Erich RENZL Barbara RESCH Eva RICHTER-KERNREICH Sabina RIECK-DILSKY Franz RIEDRICH Elisabeth RIEGER Hermann RIEGLER Regina RIEGLER Regina RINGHOFER-SCHWEIGLER Martina RITZ Susanne RÖGER Franz ROGI Günther ROHLFING Peter ROHRER Edeltraud ROM-BUCHBERGER Franz ROSENBERGER Martin ROUBAL Melanie ROYER Gerald RUCKENSTUHL Peter RUCKER Petra RUDERER-KNOLLMAYR Johann SACHS Harald SACKL Manuela SAFRAN Ulrike SAGMEISTER Sylvia SAILER Chris SALA Monika SALAWA Ariane SAMEC-GATTER Gerhard SAMER Anton SAMMER Peter SATTLER Gerald SAURER Christiane SAUSENG Elisabeth SCHADENBAUER Johannes SCHÄFMANN Daniel SCHAFLER Herbert SCHAGER Stefan SCHANDOR Gabriele SCHANES-WALENTA Daniela SCHANTL Petra SCHEER Reinhold SCHEER Martina SCHENK Erna SCHERZER Renate SCHETT Elisabeth SCHEUCHER Werner SCHEUCHER Bernhard SCHEUERMANN Elisabeth SCHIFFER Marie-Theres SCHIGAN Harald SCHISTER Theresia SCHISTER Manuela SCHLAG Dietmar SCHLAR Christian SCHLATZER Martina SCHLEGL Manfred SCHLIBER Herbert SCHLÖGL Margit SCHLÖGL Robert SCHMALZ Ursula SCHMER Barbara SCHMID Sandra SCHMID Johannes SCHMIDBAUER Hermann SCHMIED Ute SCHMIED Martin SCHMIERDORFER Ferdinand SCHNABL Gerhard SCHNEDLITZ Karl SCHNEEBACHER Christina SCHNEIDER Waltraud SCHNEIDER Waltraud SCHNEIDER Wolfgang SCHNIDER Ernestine SCHOBER Robert SCHOBER Gabriele SCHÖPFER Johann Alois SCHOLLER Thomas SCHORS Helmut SCHOTTER Josef SCHRAMMEL Markus SCHRANGL Daniela SCHREI Rosemarie SCHREIBMAYER Renate SCHREINER Michael SCHRÖTTNER Peter SCHRÖTTNER Joachim SCHULLER Daniela SCHULZ Helga SCHUSTER Christian SCHWAB Margit SCHWAB Thomas SCHWABL Elisabeth SCHWAIGER Gerfried SCHWARZ Iris SCHWARZ Renate SCHWARZENEGGER Erwin SCHWEINZER Margit SCHWEINZGER Sonja SCHWIMMER Ernest SCHWINDSACKL Johann SEEBACHER Monika SEIDLER Heidi SEINER Markus SEISZ Roderich SEUFZER Gerald SIDAK Brigitte SIEBENBÄCK Jürgen SIMBÜRGER Klemens SIMENKO Markus SIMMERSTATTER Petra SIMO Anton SINGER Wolfgang SIXT Tatjana SKALE Anita SKEDELJ Adela SMAJIC Anton SONNLEITNER Ursula SORGER Sandra SORITZ Rene SPATH Harald SPITALER Eva-Christine SPITZER-GABRIEL Anna-Maria SPREITZHOFER Verena SPULLER Monika STANGL Helga STEGER Peter STEGER Peter STEINBERGER Mario STEINER Daniela STEINWENDER Bernd STEINWIDDER Christine STEIRER Rudolf STELZER Matthias STERN Silvia STÖRI Doris STOISER-NESTL Jasmine STONI Martin STOTTER Siegmund STRACHWITZ Herbert STRALLHOFER Cornelia STRANZ Elfriede STRAUSSBERGER Peter STREIBL Christina STREICHER Rudolf STROBEL Christoph STROBL Erich STROBL Markus STROBL Marco STROHMEIER Sigrid STROHMEIER Veronika STROHRIEGL Brigitte STROMBERGER Florian STRYECK Silke STUBENVOLL-PUFF Sieglinde STURMER-KONRAD Gerhard SUDI Isabel SUPPAN Klaus SUSCHNIGG Elisabeth SUTTNIGG-GRUBER Marianne SWATEK Monika SWATON Astrid SZLAMAR Anton TACKNER Gudrun TÄUBEL Tamara TANFARA-RAKAR Robert TANTSCHER Elke TARMANN Bernhard TARTLER Brigitte TAX Maria TEMMEL Franz TENGG Susanne TERSANSKI Liselotte TEUSCHLER Edith THALER Christian THEISSL Michael THIER Rosalinde THIER Herbert THOMANN Dietmar THOSOLD Klaudius THURMAIER Walter TIEFENGRUBER Julius TOTH Thomas TRANTURA Jenny TRAPPL Sandro TRAUSSNIG Siegfried TRÖSTER Elisabeth TROHA Alois TRUMMER Bettina TRUMMER Claudia TRUMMER Siegfried TRUMMER Johannes TSCHEMMERNEGG Harald TSCHICK Stefan TSCHIKOF Ingrid UITZ Anton UNGER Gerhard UNGER Reinhold UNGER Doris UNTERSTEINER Florian UNTERWEGER Manfred VALLANT Goran VASILJEVIC-LOCH Manuela VATERL Christian VEITSBERGER Bernd VERONIG Martin VOITECH Wilhelm VOLLER Bernhard WAGNER Gunther WAGNER Martina WAGNER Irmgard WAIDACHER Anita WALCH Werner WALCHER Daniela WALLNER Karin WALTERSDORFER Astrid WEBER Johannes WEBER Martin WEBER Wilfried WEBERN Johannes WEIDACHER Alexander WEIGL Werner WEINGRABER Michael WEINGRILL Gerhard WEINHANDL Maria WEINHANDL-RÖCK Werner WEINHOFER Elke WEISS Heribert WEISS Horst WEISS Walter WEISSENSTEINER Karin WENDLER Thomas WENZEL Bernhard WESENER Peter WESIAN Gabriele WIENER Rudolf WIENER Edith WIESER Rosa-Maria WIESER Sabine WIESER Ulrike WIESER Evelyn WILDBACHER Karin WILHELM Doris WINKLER Gerhard WINKLER Sandra WINKLER Beate WINKLER-KOLBL Bernd WINTERLEITNER Bernd WINTERLEITNER Helga WIPPEL Johann WOHLESSER Herwig WONKO Matthias WÜNSCHER Ursula WUNDER Renate WUNDERL Josef ZACHENEGGER Birgit ZAUHAR Ingrid ZAUNSCHIRM Gabriele ZECHNER Thomas ZEHETLEITNER Martin ZEHETNER Alexander ZERKOWITZ Waltraud ZIERSCH Astrid ZIMMERMANN Eva ZIRKL Bianca ZITNIK Sabine ZMUG Wolfgang ZNIVA Martin ZÖCH Anna ZÖHRER Michael ZÖLZER Peter ZÖRNER Daniela ZOTTER Ingrid ZÜGNER
14 FOR SOCIETY OUR SOCIAL RESPONSIBILITY Banks are legal entities. But that doesn t mean they are allowed to be without conscience. Raiffeisen is the best example of this. There have been Raiffeisen banks in Styria since Originally founded as local emergency associations, since then we administer to the needs of all those who need help or support. This is called lived social responsibility. Raiffeisen supports many projects that benefit the general public. Since 2006, there has been the mobil und sicher (mobile and safe) program. This is where 14 to 15 year olds learn about the dangers of alcohol and drugs, about road safety and how to handle money sensibly. Not once, but again and again. Our program is held in a total of 30 schools a year. Together with our partners, the Regional School Board, the drug judge Helmut Wlasak, ARBÖ (Austrian Automobile Association), ÖAMTC (Austrian Automobile Association) and the Austrian Road Safety Board, we show where these dangers may be lurking and what happens if you disregard them is brought home to pupils. Another topic that we were really committed to in 2009 was climate protection. In February 2009, the Styrian Raiffeisen banks organised the 2 nd Energy Saving Day. The topic of saving energy then ran through a variety of events. In November 2009, Raiffeisen and the Economic Initiative Sustainability (WIN) entered into cooperation. Together we want to persuade companies to use energy in a more sensible and more frugal way. There are two ad vantages to this. On the one hand, companies make an active contribution to climate protection, and, on the other hand, savings in the energy sector result in competitive advantages for companies. In a total of twelve events, companies develop a taste for improving their energy efficiency. A glance at the facts and figures shows that we all have to do something for the climate. 88 million tons of CO 2 are released into the air in Austria every year. That is 241,000 tons a day or 10.6 tons per inhabitant. This means that we produce more than Germany, Great Britain and China. Raiffeisen Styria is helping to make it easier for all of us to breathe deeply again ANNUAL REPORT 51
16 CLOSE TO PEOPLE AND RAIFFEISEN BANKING WE ARE CURRENTLY MAKING ONE TOGETHER WITH THEM GROUP STYRIA OF THE BIGGEST INVESTMENTS IN FACTS AND FIGURES THE HISTORY OF OUR COMPANY. THAT IS WHY IT IS IMPORTANT TO If you drive through Styria with your eyes open, you will see one sign again and again. The gable cross of Raiffeisen. From Bad Aussee to Bad Radkersburg and from Krakaudorf to Spital am Semmering it stands for closeness to customers, for seriousness and for security. There are 336 Raiffeisen bank branches in Styria more than any other bank. There is at least one Raiffeisen branch even there where there hasn t been a grocer, a priest, a court, a post office or a police station in a long time. Raiffeisen is there where the people of Styria live and where business takes place. Nobody knows the Styrian market better than we do, because we are there on-site. We make our decisions in the region and not in neighbouring countries or elsewhere. In Styria, where we are at home and where our customers are at home, too. Our customers are also our owners. Not nameless hedge funds or foreign investors, but Styrians. There are around 500,000 in our province alone. Thus, Raiffeisen can rightly be called a The Raiffeisen Banking Group Styria itself comprises 88 independent Raiffeisen banks and the Raiffeisen- Landesbank Steiermark AG, to whose group the Landes-Hypothekenbank Steiermark AG also belongs. Together we are the biggest banking group in southern Austria and are a large and important part of the Raiffeisen Banking Group in Austria. The Raiffeisen-Landesbank Steiermark AG is the subsidiary of the local Styrian Raiffeisen banks and one of the parent companies of the Raiffeisen Zentralbank Österreich AG (Raiffeisen Central Bank of Austria). There, it has the second largest share of regional banks. But we are not homebodies either. Starting from Styria we accompany our customers throughout the world, since Styrian companies are active worldwide and thus we are too through them. And where our customers are active, there is usually a Raiffeisen bank nearby. For the Raiffeisen idea has travelled around the world in the truest sense of the word. In 2009, Raiffeisen was represented in 17 countries of Central and Eastern Europe and serviced 15 million 2009 ANNUAL REPORT Number of Raiffeisen banks Number of Raiffeisen bank branches (incl. RLB Stmk AG) Members 506, ,031 Functionaries 1,136 1,144 Staff members 3,093 3,088 DEPOSITS 103,2 103,2 Initial deposits 12,073 million 11,501 million Savings deposits 8,848 million 8,642 million Demand, time and foreign currency deposits 3,225 million 2,859 million ACCOUNTS 162,6 162,6 Number of savings accounts 1,120,132 1,127,973 Number of current accounts 589, ,238 BUILDING SOCIETY SAVINGS 13,9 13,9 Balance of building society deposits 870 million 822 million Balance of building society loans 602 million 609 million Number of building loan contracts 307, ,712 CUSTOMER SECURITIES Number of securities deposits 96, ,169 Securities holdings 4,295 4,179 million LIFE INSURANCE HAVE A RELIABLE PARTNER WHO UNDERSTANDS OUR CONCERNS. OUR HOUSE BANK DOES JUST THAT. Martin Wäg, Kastner & Öhler Warenhaus AG Styrian enterprise. customers there. In the Raiffeisen network banks, Number of contracts 267, ,380 the Styrian enterprise could fall back on Austrian Calculated annual premiums 391 million 382 million banking know-how and thus could find a piece of Assessed sum insured 4,897 million 4,845 million home abroad. Total volume of surrender values 1,285 million 1,182 million LOANS (not incl. building society loans) 11,552 million 11,081 million Amounts in Euro
17 RAIFFEISEN- LANDESBANK STEIERMARK Kaiserfeldgasse Annenstraße Herrgottwiesgasse Moserhofgasse Ragnitz St. Leonhard-LKH Steirerhof Theodor-Körner-Straße Tummelplatz Zinzendorfgasse Frohnleiten ADMONT Admont Altenmarkt bei St. Gallen Ardning Landl St. Gallen ANGER-PUCH- KOGLHOF Anger Koglhof Lebing Puch bei Weiz BAD RADKERS- BURG-KLÖCH Bad Radkersburg Klöch BIRKFELD-OBERES FEISTRITZTAL Birkfeld Fischbach Gasen Miesenbach Ratten Rettenegg St. Kathrein am Hauenstein Strallegg BREITENAU Breitenau DECHANTS- KIRCHEN-PINGGAU Dechantskirchen Pinggau St. Lorenzen am Wechsel Schäffern DEUTSCHLANDS- BERG Deutschlandsberg- Raiffeisenstr. Deutschlandsberg- Hauptplatz Frauental St. Martin im Sulmtal EDELSCHROTT Edelschrott Hirschegg EGGERSDORF BEI GRAZ Eggersdorf bei Graz Kumberg St. Radegund EIBISWALD- ST. OSWALD Eibiswald Aibl St. Oswald ob Eibiswald FEHRING-ST. ANNA AM AIGEN Fehring Kapfenstein Lödersdorf St. Anna am Aigen FELDBACH-BAD GLEICHENBERG Feldbach Bad Gleichenberg Mühldorf FELDKIRCHEN- KALSDORF Feldkirchen Kalsdorf FÜRSTENFELD Fürstenfeld Altenmarkt bei Fürstenfeld Bad Blumau Burgau Loipersdorf bei Fürstenfeld Therme Loipersdorf Übersbach GAMLITZ Gamlitz Ehrenhausen GLEINSTÄTTEN Gleinstätten Großklein Heimschuh Kitzeck im Sausal St. Andrä im Sausal GLEISDORF Gleisdorf-Florianiplatz Gleisdorf-Ludwig- Binder-Straße Gleisdorf-Neugasse St. Margarethen an der Raab Sinabelkirchen GNAS Gnas GRATKORN Gratkorn Deutschfeistritz Peggau Übelbach GRATWEIN Gratwein Judendorf-Straßengel St. Oswald bei Plankenwarth GRAZ-ANDRITZ Graz-Andritz Graz-Augasse Graz-St.-Veiter-Straße Thal GRAZ-MARIATROST Graz-Mariatrost Graz-Geidorf Graz-Mariagrün GRAZ-ST. PETER Graz-St. Peter Graz-Liebenau Graz-Schillerplatz Hart bei Graz Raaba GRAZ-STRASSGANG Graz-Straßgang Graz-Alte Poststraße Graz-Eggenberg Graz-Puntigam Graz-Wetzelsdorf Seiersberg SCS Seiersberg GRÖBMING Gröbming Aigen im Ennstal Irdning Kleinsölk Pruggern Stainach Stein an der Enns Trautenfels GROSS ST. FLORIAN- WETTMANNSTÄTTEN Groß St. Florian Wettmannstätten GROSSSTEINBACH Großsteinbach Großhartmannsdorf GROSSWILFERS- DORF Großwilfersdorf Hainersdorf Söchau HALBENRAIN- TIESCHEN Halbenrain Tieschen HARTBERG Hartberg St. Johann in der Haide Schildbach HATZENDORF- UNTERLAMM Hatzendorf Unterlamm HAUSMANNSTÄTTEN Hausmannstätten Fernitz Graz-Thondorf Vasoldsberg HEILIGENKREUZ- KIRCHBACH Kirchbach in der Steiermark Heiligenkreuz a. Waasen HITZENDORF Bankstelle Hitzendorf Beratungscenter Hitzendorf ILZ Ilz Nestelbach im Ilztal Ottendorf JUDENBURG Judenburg-Hauptplatz Judenburg-Burggasse Möderbrugg Oberzeiring St. Georgen ob Judenburg Unzmarkt KAINDORF Kaindorf KIRCHBERG- EDELSBACH Kirchberg an der Raab Edelsbach bei Feldbach KNITTELFELD Knittelfeld Gaal Großlobming Kobenz St. Lorenzen St. Marein Spielberg LEIBNITZ Leibnitz Neutillmitsch Wagna LEOBEN-BRUCK Kompetenzzentrum Kapfenberg Bruck a. d. Mur Eisenerz Hieflau Kompetenzzentrum Leoben Niklasdorf Pernegg Proleb Radmer St. Katharein/Laming St. Peter/Freienstein Tragöß Kompetenzzentrum Trofaiach Vordernberg LEUTSCHACH- OBERHAAG Oberhaag Arnfels Leutschach St. Johann im Saggautal LIEBOCH-STAINZ Stainz Lannach Lieboch Tobelbad LIESINGTAL Mautern Kalwang Kammern im Liesingtal St. Michael ob Leoben Wald am Schoberpaß LIEZEN Liezen Lassing Selzthal Weißenbach bei Liezen Wörschach LIGIST-ST. JOHANN Ligist Krottendorf- Gaisfeld St. Johann ob Hohenburg MARIAZELLERLAND Mariazell Gußwerk Mitterbach am See Wildalpen MARKT HART- MANNSDORF Markt Hartmannsdorf MITTLERES MÜRZTAL Krieglach Allerheiligen-Mürzhofen Kindberg Mitterdorf im Mürztal Stanz im Mürztal Veitsch Wartberg MOOSKIRCHEN- SÖDING Mooskirchen Söding MURAU Murau Krakaudorf Murau-St. Egidi Ranten St. Georgen ob Murau St. Lambrecht Schöder Stadl an der Mur MURECK Mureck Deutsch Goritz Gosdorf Lichendorf Mettersdorf am Saßbach St. Peter am Ottersbach NESTELBACH- ST. MAREIN- LASSNITZHÖHE Nestelbach/ Schemmerlhöhe Laßnitzhöhe St. Marein bei Graz NEUMARKT- SCHEIFLING Neumarkt Mühlen Scheifling NÖRDLICHE OSTSTEIERMARK Grafendorf Eichberg Lafnitz Mönichwald St. Jakob im Walde Waldbach Wenigzell OBDACH- WEISSKIRCHEN Obdach Weißkirchen OBERES MÜRZTAL Mürzzuschlag- Grazer Straße Mürzzuschlag- Stadtplatz Kapellen an der Mürz Langenwang Neuberg an der Mürz Spital am Semmering ÖBLARN Öblarn Donnersbach St. Martin am Grimming PALDAU-STUDENZEN- EICHKÖGL Studenzen Paldau PASSAIL Passail Fladnitz-Teichalm Gutenberg a. d. Raabklamm St. Kathrein am Offenegg Semriach PISCHELSDORF- STUBENBERG Pischelsdorf Hirnsdorf Stubenberg PÖLLAU- VORAU Pöllau Vorau PÖLSTAL Fohnsdorf Hohentauern Pöls St. Johann a. T. Zeltweg PREDING- HENGSBERG- ST. NIKOLAI/S. Preding Hengsberg St. Nikolai im Sausal REIN-ST. BARTHO- LOMÄ-STIWOLL St. Bartholomä Rein Stiwoll RIEGERSBURG- BREITENFELD Riegersburg Breitenfeld ST. GEORGEN A. D. STIEFING St. Georgen an der Stiefing Ragnitz ST. LORENZEN IM MÜRZTAL St. Lorenzen im Mürztal St. Marein im Mürztal ST. MARGARETHEN- SECKAU St. Margarethen bei Knittelfeld Seckau ST. RUPRECHT AN DER RAAB St. Ruprecht an der Raab ST. STEFAN-JAGER- BERG-WOLFSBERG St. Stefan im Rosental Jagerberg Wolfsberg im Schwarzautal ST. STEFAN- KRAUBATH St. Stefan ob Leoben Kraubath SCHILCHERLAND St. Stefan ob Stainz Bad Gams St. Josef Wildbach SCHLADMING- RAMSAU-HAUS Schladming Aich-Assach Ramsau am Dachstein Haus im Ennstal SCHWANBERG Schwanberg STALLHOFEN Stallhofen Södingberg STEIRISCHES SALZKAMMERGUT Bad Mitterndorf Bad Aussee Pichl-Kainisch Tauplitz STRADEN Straden STRASS-SPIELFELD Straß Gabersdorf St. Nikolai ob Draßling St. Veit am Vogau Spielfeld TEUFENBACH- OBERWÖLZ- ST. PETER A. K. Teufenbach Mariahof Niederwölz Oberwölz St. Peter am Kammersberg Schönberg-Lachtal THERMENLAND Sebersdorf Bad Waltersdorf Neudau TRIEBEN Trieben Gaishorn Rottenmann TURNAU-AFLENZ- ETMISSL Turnau Aflenz Kurort Etmißl UNTERPREM- STÄTTEN Unterpremstätten Dobl Wundschuh VOITSBERG Voitsberg Bärnbach Geistthal Kainach bei Voitsberg Köflach Krems Modriach Rosental a. d. Kainach St. Martin/Wöllmißberg WEIZ Weiz Heilbrunn Weiz-Center Süd WIES Wies Pölfing-Brunn WILDON-LEBRING Wildon Allerheiligen bei Wildon Lebring Weitendorf
19 THE SECRET OF RAIFFEISEN IS ITS COOPERATIVE NETWORK. EACH LEVEL WORKS ITS MARKET AND COOPERATES WITH THE NEXT LEVEL. ALL TOGETHER WE ARE THE MOST PROSPEROUS BANKING GROUP OF AUSTRIA. Peter Hoch, Raiffeisenbank St. Stefan-Kraubath
Swiss Life Group ANNUAL REPORT 2009 Business Review Section Annual Report 2009 Business Review Section Expertise, proximity, openness, clarity and engagement are the values we stand for. Values which underpin
Annual Report 2014 Insight 2014 Overview of RBI Interview with the Chairman of the Management Board 6 Management Board of RBI 9 Report of the Supervisory Board 10 RBI at a glance 12 RBI s strategy 13 RBI
ANNUAL REPORT 2011 Business Results of Volksbank CZ, a.s. 1 2 CONTENTS FOREWORD FROM THE BOARD OF DIRECTORS 3 KEY FIGURES IN SUMMARY 4 INTERNATIONAL NETWORK 5 GOVERNING BODIES 6 ORGANISATION CHART 9 GENERAL
Rapport annuel 2008 Table of Contents Page Introduction Facts & Figures 1 Editorial 2 The Year of view of the Group Executive Board 11 Highlights 2008 34 Management Commentary Economic Environment 35 Strategy
Annual Report Austria Bosnia and Herzegovina Croatia Czech Republic Hungary Italy Malta Romania Slovakia Slovenia 4 Topic: Temporary painting The pictures shown are works from Magda Hrnèíøová - ourth year
Allianz Group Annual Report 2009 Munich. Think global, act local. The big picture, as shown here, has its own charm, even if the Allianz headquarters on Munich s Koeniginstrasse can t be seen. A global
Annual Report 2012 of h&r ag Our financial year 2012 Positive revenue growth in all segments Operating result (ebitda) down sharply for the full year table 01 the h&r group in figures million 2012 2011
Landesbank Baden-Württemberg Stuttgart, Karlsruhe, and Mannheim. Financial Statements and Management Report for the Business year 2006. 03 Management Report 60 Balance Sheet 64 Statement of Income 66 Notes
2 0 1 3 ANNUAL REPORT R E V E N U E S 185.9 m 24.0 m N E T I N C O M E D I V I D E N D 1.30** A T A G L A N C E REVENUES BY SEGMENTS IN % Multimedia Manage 2.7 % 8.6 % Build 8.3 % 80.4 % Design REVENUES
2 0 0 4 United in Trust A N N U A L R E P O R T 2 0 0 4 04 Austria CZECH REPUBLIC Bosnia and Herzegovina Croatia France Hungary Italy Malta Romania Slovakia Slovenia Serbia Petra Voglová Magic gnome VOLKSBANK
Annual Report 211 Profile Delticom is Europe s leading online tyre retailer. Founded in 1999, the Hanover-based company has more than 1 online shops in 41 countries, among others the ReifenDirekt domains
Sto AG 2009 Annual Report Sto at a glance Sto Group 2004 2005 2006 2007 2008 2009 Changes in % 09/08 Sales revenues 679.1 740.6 854.8 884.7 946.7 924.6 2.3 % Germany 347.5 355.4 410.9 407.4 431.1 450.6
MORE EFFICIENT together ANNUAL REPORT 2011 Building involves change and change involves responsibility. Today we are building an environment which we and our children will live in tomorrow and for years
Annual Report 2006 Changes Contents Changes 01 Letter to the Shareholders 02 Report of the Supervisory Board 04 Our Strategy 12 GFT International 16 Our Staff 24 Innovation and Development 32 GFT Share
John G. Stumpf, Chairman, President & CEO The Vision & Values of Wells Fargo 2 Regardless of our growing size, scope and reach, our common vision and distinct values form the fabric that holds us together
the true value of any business is in its people annual report 2008 contents profile 3 our services 4 our mission, global presence and culture 5 our core values, unit model and strategic approach 6 profile
2011 THE YEAR IN REVIEW FRENCH FEDERATION OF INSURANCE COMPANIES FRENCH FEDERATION OF INSURANCE COMPANIES THE YEAR IN REVIEW 2011 1 FREE HAND IN 2011, FFSA DECIDED TO GIVE JULIEN MAGRE A FREE HAND. HIS
the foundations of change Aareal Bank Group Annual Report 2012 Key group Figures our business model: two strong pillars 01 Jan - 01 Jan - Change 31 Dec 2012 31 Dec 2011 Income Statement Operating profit
Success through diversity ANNUAL REPORT 2008 2 The management board of TOMORROW FOCUS AG was reappointed and their service contracts extended for a further period. By taking this step, the aim of the supervisory