Tele Dynamics has come a long way

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1 Branded Content 1 Leading businesses to a better communication is devoted in providing total business solutions that meets the demands and challenges of the market has come a long way in establishing itself as one of the trusted leading information communication technology (ICT) systems and solutions provider since it was initiated on January 21, To date, has its branches in many states Penang, Perak, Pahang, Melaka, Johor, Sabah and Sarawak. To be the leading business systems and solution company in information and communication technologies (ICT) is their vision. With the missions to enhance its customer s expectation and satisfaction as well as to provide quality products and services through a nationwide network, Tele Dynamics believes that they are able to achieve its vision. In addition, aims to enhance its shareholder s value and invest in its continuous human resource (HR) development while becoming a quality corporate citizen that contributes to the economic growth of the nation. With the support of highly reputable principal brands like TOSHIBA, TEC, MOTOROLA, VER- TEX and EPICOR. is devoted in providing total business solutions that meets the demands and challenges of the market. The business solutions and services that are provided by are as follows: P IP-PABX system and solutions P Multifunctional products (MFP) and print solutions P Notebook computer P Barcode printer P POS system P Walkie talkie Strata CIX Communication Systems Products that accommodate the connection of digital telephones whether or not a pure IP, server-based voice communication system, or a converged IP voice communication system is needed, therefore, provides choices to their customers. They introduce Toshiba Strata CIX systems - Strata CIX670 and CIX1200. The Strata CIX systems provide excellent converged solutions for organisations that wish to have a mix of IP, digital and analogue endpoint devices connected to their system with IP telephony and unifi ed communications applications. A full line of Strata CIX communication platforms allows the flexibility for you to grow, add applications and customise functions as you wished. Toshiba s StrataNet (IP-Qsig) which is a technology that permits network at multiple decentralised locations, a larger expansion of capacity or improve in the integration between locations. This innovative system architecture used by Toshiba allows you to implement an all IP solutions, all digital or even a mix of both solutions whichever that you require. You may migrate to IP capabilities as your business needs change. The Strata CIX670 and Strata CIX1200 unify, coordinate and streamline all your communications with comprehensive solutions for your full range of telecommunication needs. Both systems are modular in architecture, scalable in design, networkable with other systems. It serves you with incredible capabilities and provides you with the capacity to build out the system as you grow. For the CIX670, it can expand up to 560 telephones, whereas, for CIX1200, which can expand up to 1,000 telephones or even more by networking multiple systems. Your business can now share vital information and functionality between your main offi ce, branch offi ces and remote locations to achieve all your business goals. CIX670 Supports up to 264 trunks or 560 voice endpoints and combinations up to 672 total. CIX1200 Supports up to 440 trunks or 1,000 voice endpoints and combinations up to 1,152 total.

2 2 Branded Content There are valuable options like voice mail, auto attendant, unifi ed messaging, automatic call distribution, voice over internet protocol (VoIP), StrataNet multiple system networking and many more that you can add for all CIX system. Your business overall productivity and customer service can be improved tremendously. Meeting the Collaboration Challenges The Strata Meeting application provides dial-in audio conferencing, video conferencing and web collaboration with the Microsoft Outlook calendar scheduling, desktop sharing, conference recording, usage reporting etc. It is web-based, thus users can effortlessly set up and participate in a collaboration session from anywhere via the network and dial-in to an audio conference via the PSTN. An internet access is all that you need, whereby no installation software is required. Strata Meeting offers: P The sharing of video from their PC webcam with the participants web conferences P Attendees are able to see and share documents, presentations and conversation in the meeting P Participants are able to exchange text messages to the group or individual while in a conference P Enable conferences to start quickly and can be organised easily with fl exibility P Allow meetings to be easily scheduled by using Outlook calendar and invitations that are distributed to all participants P Enable moderators to utilise web user interface to schedule conferences P Enable moderators to view and manage individual participants P Enable managers to have web-based reporting of their conferences P Enable audio conference to be recorded for later playback or archived for record retention P Flexible and cost effective conferencing systems which allow expansion as your business grows. On-site Mobility P IP User Mobility Allows the user to log-off and log into any Toshiba IP phone without having to make any configuration changes. The user can log into another IP phone with his or her extension even if his or her extension is already in use. P Soft Phones The SoftIPT soft phone client operates on your laptop or tablet PC via your WLAN and anywhere via the Internet. Off-site Mobility Toshiba s umobility Fixed Mobile Convergence solution empowers mobile workers to make and answer their IP-PBX calls from virtually anywhere. Your smart cell phone (smartphone) functions as your IP-PBX extension phone, both while in the office via the wireless LAN and while out of the office via a cellular network. Integrated Voice Mail Voice processing applications help you improve customer service by providing callers with instant attention, responsiveness and access to information. The capabilities that it can do are: P Simplify voice mailbox operation through a Toshiba IP or digital telephone with LCD display and soft keys P Record calls directly into your voice mailbox with a single button on your telephone and communicate effectively both in and out of the offi ce with other employees and customers 24 hours a day, 365 days a year P Toshiba s Strata LVMU model, a cost-effective voice message solution is able to seamlessly integrate your voice message processing on a single printed circuit card inside your Strata CIX system, without the need for external connections, standard telephone ports, or separate power backup systems. Personal Administration Using the My PhoneManager (a telephone administration system) personal administration tool and Microsoft Internet Explorer web browser, users can programme buttons, personalise telephone functions and work smarter than ever, hence freeing the system administrator to perform other tasks. Business and Communication with Toshiba IPedge In the furtherance of taking business telecommunication to the next level, brought in one of the most important business assets IP communication system. However, the one that gives you the ability to increase productivity, save money, enhance your image and improve customer s satisfaction is the newly launched Toshiba IPedge. Whether your business is just getting started, expanding or adding new locations, communication is undeniably still the key that keeps you and your customers, employees and vendors connected. With Toshiba IPedge networking technology, you are able to manage your network s multiple systems simultaneously and effectively. You can improve integration between decentralised locations and dramatically expand the capacity. Toshiba s IPedge offers performance-driven IP

3 Branded Content 3 architecture, integrated unifi ed communication applications, centralised management, mobility, and much more. It is communication solutions that were designed to integrate business processes and communications to create value, effi ciency, maximisation of the return on your investment and total cost of ownership. Single Server Simplicity Running multiple applications on one unifi ed server, instead of requiring an individual server for each application, delivers signifi cant savings on equipment and ongoing maintenance cost. The applications include: P Call Processing P Voic P Unifi ed messaging P Meet-me audio conferencing and web collaboration P Call Manager unifi ed communications client application P Centralised system administration. Designed For Performance With its IP technology and open standards, the IPedge solution offers many important advantages: P Call processing supports features, like session initiation protocol (SIP) trunking, administration and maintenance, traffic reports and much more P Linux operating system provides higher levels of security P Survivability within or across the network ensures business continuity P The use of SIP trunks does not require any gateway P A single Internet protocol (IP) address provides cost-effective deployment P Future endpoint devices and applications will be compatible with the IPedge, protecting your investment P A sleek 1U low-profile server chassis which occupies minimum rack space. Management Tools Made Easy The Enterprise Manager is built into the IPedge server platform, where users can now skip out software installation process. With its administration accessed via web browser, Enterprise Manager offers the key benefi ts as follows: P Centralised management and installation of all your locations, eliminating database errors between network nodes P Enable users to programme buttons, personalise telephone functions and free the system administrator to perform other tasks. Unifi ed Communications Toshiba s powerful Call Manager application lets you combine the capabilities of your computer and Toshiba telephone into one powerful communication tool. It only requires you to use your mouse to dial, answer, transfer calls without even picking up the phone handset. P The customer relationship management (CRM) integration is built with programme like Salesfore.com, Microsoft Outlook and many more P It uses PC for instant chat and broadcasting messages to multiple users P The presence capabilities which allows users to see the current status. trusts that business relationship requires personal communication too. Toshiba s intuitive communication solutions can help in bringing your clients and employees together. The IPedge Meeting application provides dial-in audio conferencing and web collaboration with the Microsoft Outlook calendar scheduling, desktop sharing, conference recording, usage reporting and many more. It is web-based and therefore, users can attend a collaboration session via the network and dial-in to an audio conference via the public switched telephone network (PSTN) from anywhere. In addition, users PC does not require any installation of software. All that is needed is an Internet access. On the other hand, the IPedge Messaging applications can help you to improve your customer service by providing callers with an instant attention and access to informa- tion. Voic is built right into the IPedge without any additional equipment necessary. It is in fact fl exible, enables you to tailor your voice processing as needed. The comprehensive capabilities are as follows: P The unified messaging manages your voice and messages from your PC or telephone P Text-to-speech, speech recognition and interactive voice response applications were added P Record calls directly into your voice mailbox with a single button on your telephone P Powerful scripting lets you customise your voic with enhance features like recording, playback and audio file. Furthermore, the Toshiba IPedge also integrates a variety of voice communication features over your IP network. It allows you to extend full telephone mobile functionality to local and remote users. On-site Mobility To enhance the flexibility and mobility, user can utilise the advantage of Soft IPT softphone to login anywhere via Internet. Off-site Mobility P IPMobility Toshiba s IPMobility Application enables a smartphone to act as an extension of the office desk phone, and offers the following features: Support for Find-Me Follow-me feature, which allows you to receive calls made to your desk phone, on your mobile phone; Outbound calling through the host IPedge System, allows you to make business calls while keeping your cell phone number private to the caller; and Visual Voice Mail, allows you to manage your voice mail messages on screen via your smart phone.

4 4 Branded Content P Follow Me (Twinning) IPedge Messaging s Follow Me (Twinning) feature enables a single phone number to reach a user s chosen devices. Once answered, IPMobility offers call management which provides users with the ability to transfer a call another extension or directly to voice mail. It also gives users the ability to designate incoming calls if busy or out of the office for an extended absence. P Fixed Mobile Convergence The users of the Strata CIX may travel seamlessly on any wireless network with the use of Toshiba umobility Fixed Mobile Convergence. Meanwhile, the same solution is applied to IPedge as well, can reduce mobile communication cost. are ready to serve their clients at their sales and services branches located nationwide: PENANG JOHOR BAHRU Wisma PERKESO Pulau Pinang, Suite 16-04, Level 16, Menara Zurich, Level 2 (Left Wing), Block B, No.15, Jalan Dato Abdullah Tahir, No. 269, Jalan Burma (Pualau Tikus), Johor Bahru, Johor Georgetown, Pualau Pinang. Tel: , Fax: Tel: , Fax: KUCHING IPOH Sublot 22, Ground & 1st Floor, No.77, Jalan Medan Ipoh 6, Panovel Commercial Centre, Bandar Baru Medan Ipoh, Jalan Simpang Tiga, Ipoh, Perak Kuching, Sarawak. Tel: , Fax: Tel: , Fax: Call Centre Toshiba s call centre solutions serve customers quickly, efficiently, and cost-effectively, providing a competitive advantage, no matter the size of your company. Survivability and Redundancy = Peace of Mind Enjoy the benefi ts and security of knowing that, with Toshiba s Survivability solutions, your IP telephones will continue to operate 24/7. TheToshiba IPedge has the ability to automatically re-register to a secondary system if the primary system fails. Plus, survivability is scalable from one IP telephone to some or to all the IP telephones in the primary system. Choose survivability for key individuals, specific departments, or all users within the system. KUANTAN Unit No A-19, Grd & 2nd Flr, Block A, Kuantan Perdana Commercial Centre, Jalan Tun Ismail 1, Kuantan, Pahang. Tel: , Fax: MELAKA No.17, Jalan Merdeka, Taman Melaka Raya, Melaka. Tel: , Fax: MIRI Lot 933, Ground Floor, Block 9, Miri Concession Land District, Jalan Permaisuri, Miri, Sarawak. Tel: , Fax: KOTA KINABALU Lot L-7-0 & L-7-1, Ground & 1st Floor, Block L, KK Taipan Shoplot Inanam, Jalan Tuaran, Kota Kinabalu, Sabah. Tel: , Fax: For more information, you may log on to or visit us at: Sdn Bhd No. 4, Jalan Saudagar U1/16, Seksyen U1, Hicom Glenmarie Industrial Park, Shah Alam, Selangor Darul Ehsan. Tel: Service Centre: Fax:

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