Trends and needs of future knowledge work
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- Annabel Wilkinson
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1 Trends and needs of future work
2 What do future workers and organizations need? Future of work scenarios Workshops with companies Existing research Environmental scanning Major, relevant Concrete, actionable trends needs
3 Project work & freelancing Growth of work Automation of work Trends of work Diverse workforce Bring your own tools Diversity of data Icons by Freepik CC BY 3.0
4 Project work & freelancing Growth of work Automation of work Trends of work Diverse workforce Bring your own tools Diversity of data
5 Growth of work The trend: Knowledge work is becoming the norm of work Change takes place globally What it means: Increase in work -specific qualities Independence of location and time Blurring of work & personal
6 Project work & freelancing Growth of work Automation of work Trends of work Diverse workforce Bring your own tools Diversity of data
7 The trend: Remote work increasingly feasible Offshoring work Retirement ages are on the rise What it means: Diversity in work practices, skills, backgrounds, education, cultural expectations Diverse workforce
8 Project work & freelancing Growth of work Automation of work Trends of work Diverse workforce Bring your own tools Diversity of data
9 Project work & freelancing The trend: From stable jobs to projects Organizations use external resources What it means: Hybrid teams with internal and freelance workers Workers manage & market their skills
10 Project work & freelancing Growth of work Automation of work Trends of work Diverse workforce Bring your own tools Diversity of data
11 The trend: Devices and software are cheap & ubiquitous Simplicity beats sophistication What it means: Many tool combinations do the job Workers have preferred tools Efficiency from personalization Bring your own tools
12 Project work & freelancing Growth of work Automation of work Trends of work Diverse workforce Bring your own tools Diversity of data
13 Automation of work The trend: Repetitive, routine work is automatized Increasingly also work What it means: Black box automation Human work: creative, contextual, collaborative
14 Project work & freelancing Growth of work Automation of work Trends of work Diverse workforce Bring your own tools Diversity of data
15 The trend: Diverse forms of data from diverse sources Permeates all sectors What it means: Data is ubiquitous Workers in all fields routinely use data Diversity of data
16 Project work & freelancing Growth of work Automation of work Trends of work Diverse workforce Bring your own tools Diversity of data
17 Project work & freelancing Growth of work Automation of work From trends to needs of workers and organizations Diverse workforce Bring your own tools Diversity of data
18 Wellbeing at work Collaboration Sensemaking
19 Growth of work Project work & freelancing Automation of work Wellbeing at work Sensemaking Collaboration Diverse workforce Bring your own tools Diversity of data
20 Teambuilding Interoperability Autonomy & mobility Organizational memory
21 Growth of work Project work & freelancing Teambuilding Autonomy & mobility Wellbeing at work Sensemaking Collaboration Interoperability Diverse workforce Automation of work Organizational memory Bring your own tools Diversity of data
22 Symbiotic interaction Break the info bubble Proactivity (sense of) Control
23 Growth of work Project work & freelancing Teambuilding Autonomy & mobility Diverse workforce Proactivity Wellbeing at work Break the info bubble Sensemaking Collaboration Interoperability Automation of work Organizational memory (sense of) Control Symbiotic interaction Bring your own tools Diversity of data
24 Growth of work Project work & freelancing Teambuilding Autonomy & mobility Diverse workforce Proactivity Wellbeing at work Break the info bubble Sensemaking Collaboration Interoperability Automation of work Organizational memory (sense of) Control Symbiotic interaction Bring your own tools Diversity of data
25 DIGITAL WORK ME
26 Placing the worker in the center Continuous independent learning and skill development Multiple projects and multiple organizations Tools for managing and improving work efficiency Support organizational memory building Mobile worker (organizational, functional and spatial mobility) Self-determined and goaloriented Social network and personal digital profile as a core resource Capability to interoperate and collaborate (BYOD / BYOT) Own tools, own practice, own data
27 Digital Work Me An intelligent representation of the digital footprint of the worker, including e.g. cognitive state information Core enabler for open work ecosystem Digital Work Me as a user model of the worker
28 Where am I Digitally Today? Social Media Profile and ID services firstname.lastname@myorg.com File sharing
29 Emerging Trends with Personal Data Novel Personal Data Storages Personal Data Aggregators Health Data Storages VRM and MyData services
30 How is Digital Work Me different? Symbiotic Interaction Focus on Work Open Ecosystem Re:Know builds on top of existing best practices and available components
31 Digital Work Me System Social media logger Knowledge Retrieval tools logger Intelligence Collaboration Tools Phone logger User Model Sense-making Tools Google data logger Work efficiency monitor File system logger Physiological data logger Integration to existing systems New applications Other data sources
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