Billings Clinic Re-designation

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1 Billings Clinic Re-designation

2 At the ANCC National Magnet Conference, more than 7,000 nurses and nursing executives from top hospitals celebrate Magnet Recognition and gather to share evidence-based practices.

3 This is the official annual conference of the prestigious Magnet Recognition Program, serving as both a celebration of accomplishment for newly designated Magnet organizations and a showcase of best nursing practices for the Magnet community.

4 Billings Clinic took 42 delegates as representatives of clinical settings where registered nurses practice the art of nursing Our Mission: Motivate, Educate and Celebrate This is the story of their adventure!

5 October 9-12, 2012

6 LAX Tuesday October 9, 2012

7 Leading the Way!!!!

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10 Magnet was a great experience and I am so grateful I got to go. Alisha Hall, RN Clinical Coordinator, ENT To see so many others so excited reminded me of why I went into the profession. Chris Sobiech, RN MSN, Quality Resources My MAGNET experience was very beneficial for me. It was a very rewarding and uplifting experience. Dania Block, RN BSN CCRN Clinical Coordinator, ICU

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12 I was representing Billings Clinic and I was recognized multiple times by numerous fellow nurses from Florida, New York and other places. They were able to connect me immediately with the group that is wearing purple vests. You are everywhere. There are a lot of you here. I was thrilled to be associated with Billings Clinic. Kim Dahl, RN Health Advocate, Healthline

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14 It s a place to step away from clinical care, rejuvenate, and open my mind to new ideas which will expand nursing research at Billings Clinic. Jeannine Brant, RN PhD Translational Research

15 Magnetic Moments I had my ah-ha moment when I went to my first presentation. Learning from each other, using research to help improve our patient care and prevent injuries to our patients and ourselves, looking at things from another angle to see what we're missing, sharing what works and what doesn't, all of these things are what Magnet is and it's working! Dorinda Gilbert, RN, BSN, Staff Nurse ATU

16 The Speed of Trust My Ah-ha moment actually came during the open speaker Stephen Covey who talked about trust. He stated that when a facility has trust the cost goes down and time spent goes down and when trust is not there the cost goes up and time spent goes up. The doctors put in orders trusting the nurses will follow through, We delegate tasks to CNA s trusting they will complete the task in a timely manner. Our management trusts we follow policy. Trust is the key to a successful facility! Erica Thelen, RN BSN Clinical Coordinator, Psychiatric Services

17 I think building trust among co-workers is something we should always strive to work at and improve on during our time at work. Trust can increase efficiency, productivity, patient satisfaction and even decrease healthcare costs. I had no idea! Megan Lachmund, RN Staff Nurse, Surgery Center I really liked his metaphor of the tree, the roots being integrity, the trunk being intent, the branches being capability & the results being the leaves ( fruits of your labor). His quote also made me think: You can t talk yourself out of a problem you behaved yourself into. Susan Finn, RN MSN, Quality Improvement, ED

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19 My Ah-Ha moment came after the conference ended and I was back to my job. I had the humbling privilege to be among the Podium Presenters, representing Billings Clinic. When I got back to work my was full of requests for some of the information shared at the presentation. It feels great to be involved in a program that others nationwide would like to incorporate into their work settings. It s truly all coming together here at Billings Clinic! Kathy Rinderknecht, RN, BSN Case Manager, ED

20 We discovered NEW Billings Clinic friendships and strengthened OLD friendships

21 Being able to connect with other nurses from our organization from all points throughout the organization and the region was fabulous. I have made lasting connections with so many of these great nurses. Ronni Restad, RN BSN Manager Ophthalmology, Optical Shop, Allergy, Audiology

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23 At the University of Pittsburg a new nursing leader was trying to find an innovative way to get their patient satisfaction scores improved on their inpatient nursing unit. She put together a presentation and asked some of her staff to role play the situation this was so powerful for learning, this spread throughout the organization. UPMC now have a monthly learning moment, using staff throughout the organization. They have made a significant improvement in their patient satisfaction scores. The ah ha moment was how powerful it was to have staff across the organization participate in this learning opportunity and how much they all learned through these new situations. The engagement and enthusiasm was so apparent. Peggy Wharton, RN MSN, VP Clinic Operations

24 TAKE CHARGE:TRANSFORMATIONAL LEADERSHIP IN ACTION This course was to inspire leaders to make a positive effect on their staff. The objectives were to learn the LEAPS model of communication and to apply LOOK, LISTEN and FEEL to your environment. LOOK meant beyond the obvious and really paying to attention to your colleagues, being present and knowing that people are relying on you. LISTEN meant active listening skills when you aren t judging or reacting or formulating an answer. FEEL was look and listen combined and making a difference. Being the change that you want to see will have an effect on all around you and will continue to grow the vision of a department that you want to be a part of. Marie Taylor, RN, BSN Staff Nurse, OR

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26 And then there were the STARS

27 Having our CEO and CNO at the conference showed the team and a number of other organizations the support that nursing has at the Billings Clinic. What a great place to be a nurse!

28 On my plane ride to the conference I was sitting with a physician and a pilot. I shared with them our Magnet journey and the number of nurses we were taking to the inter-national conference in California. The pilot asked what Magnet meant. The physician indicated that physicians do not often understand or appreciate the magnitude of this award for nursing and that he was extremely impressed with our ability to achieve such a status!

29 He wanted to meet our CNO. She must be an amazing person to make this happen and must be well respected at your organization. This was a proud moment for me, receiving such high praise from a physician and getting to brag about our achievement! Dianne Elliott, RN, BSN, Director of Clinic Quality

30 Thank you Lu for keeping our designation alive at Billings Clinic and allowing nursing to have pride in our profession at such a high level!

31 Breaking Down Barriers to Access: Standardizing Care Coordinators in a Community Hospital System They put a lot of emphasis on a well-care model (preventive services) to keep patients out of the hospital. Through this session, I was able to identify several areas of opportunity for all of us here in the Navigator role. We tend to refer to our patients who seek care in the ER or are admitted to the hospital often as frequent flyers. Hunterdon Healthcare refers to their patients as Well known guests A term I will be using from now on. And the following quote really made me reflect on how we do things - It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you ll do things differently Warren Buffet SimaRae Audet, RN BSN Care Navigator, Internal Medicine

32 And we did have some fun!!!!

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42 And those wonderful bus rides??!!!

43 And those of us who found a better way around the town!

44 Thank you for being a part of this magnificent journey called Magnet

45 It is good to have an end to journey toward; but it is the journey that matters, in the end. Ernest Hemingway

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