Creating a Caritas Culture In a Community Hospital Setting. A 20 year Labor of Love

Transcription

1 Creating a Caritas Culture In a Community Hospital Setting A 20 year Labor of Love

2

3 Inter/National WCSI Affiliate Program 2010

4 Inter/National WCSI Affiliate Program 2011

5 Structure Process Outcomes

6 Structure

7 Research Seminars

8

9

10

11

12

13

14

15

16 Nursing Philosophy

17 Winter Haven Hospital s Philosophy of Nursing We believe there is a potential inherent in every human being for self-actualization that can be empowered through the caring nurse-patient relationship. We value diversity of human experience and expression by accepting the person not only as he or she is now, but as what he or she may become. We believe that we have an ethical and social responsibility to both individuals and society to protect human dignity and preserve humanity. We are committed to teamwork and collaboration in which individuals engage in genuine communication, put aside individual and discipline agendas, and put the patient and the patient s social support systems first. We actualize these beliefs by promoting and rewarding clinical, administrative, research, and education activities which maintain an exceptional caring relationship with those we are privileged to serve.

18 Winter Haven Hospital s Professional Model of Care

19

20

21 Job Descriptions/Performance Appraisals Clinical Ladder Portfolios (REWARDS) Nursing Orientation and Preceptor Evaluations Annual Strategic Plan for Winter Haven Hospital Caring Stories linked to Caritas Processes Caring Culture Council - Multidisciplinary

22

23 Healing Garden

24

25

26 Caritas Coaches

27 Process

28 Site Visits at Winter Haven Hospital Florida Hospital Highlands Florida Hospital - Celebration VA North FL and South GA Our Lady of the Lake LA UF Mary Rockwood Lane and Ginger Pesata

29 Participation at ICCs & Florida Sunshine October 2008 ICC at Amelia Island Jacksonville, FL - Baptist Health Systems April 2009 ICC in Charleston, South Carolina Bon Secours St. Francis Hospital October 2010 ICC in Norfolk, Virginia Chesapeake Regional Medical Center

30 Jean s Visits to Winter Haven Hospital

31

32

33

34 Incorporate into Educational Programs

35

36 Practice Loving Kindness

37 As you cleanse your hands, remember how they touch so many lives

38 Contributions to Publications Nurse.com Nursing Science Quarterly Advance for Nursing Scholarly papers for nurse s pursuing advanced education

39

40 Presentations at Professional Meetings and Schools of Nursing Oncology Nursing Association Polk County Nursing Executive Meetings Polk County Nursing Research Consortium Polk State College Nursing Program Florida Southern College Nursing Program

41 Outcomes

42 Caritas Research Program

43

44 The Practice of Loving-Kindness to Self and Others as Perceived by Nurses and Patients in the CIU Iris Lawrence, RN, BS, CCRN Survey and Statistical Support: Dr. John Nelson Academic Liaison: Dr. Mavra Kear, PSC-Nursing

45 Adapting Jean Watson s CFS Caring Factor Survey

46 Two Adaptations of the Caring Factor Survey

47 The Practice of Loving-Kindness to Self and Others as Perceived by Nurses and Patients in the Cardiac Interventional Unit (CIU) Hypothesis Patients wi! give nurses higher caring scores than nurses wi! give themselves or their co-workers Nurses wi! give co-workers higher caring scores than they give to themselves as individuals

48 Results: Caritas 1 Practice of Loving Kindness Mean scores and Rank order for Practice of Loving Kindness Patients: Mean: % Rank order: 3 Nurses: Caring of Self Mean: % Rank order: 10 Nurse: Caring of co-worker Mean: % Rank order: 10

49 Loving Kindness from Managers Sheri Phifer, RN, BSN

50 Results from Sheri s Manager Study Caring Factor Survey Caring of Manager Sheri Phifer, RN, MSN, Manager MICU

51 Caring of Manager as Perceived by Staff in the MICU Data co!ection is completed. Results pending Measuring caring of the manager completes the 3600 assessment-patient, Self, Co-workers, Managers, Preceptors Missing 'om the circle is Physicians.

52

53 Caring Factor Survey Caring of Preceptor (CFS CP) Study by Robin Testerman, MSN, MBA, RN, ONC Analytic Support by John Nelson

54 Results, Rank Order

55

56 Results from Pilot for WCPS

57 International Watson Caritas Comparative Database Barbara B. Brewer, PhD, RN Principal Investigator

58

59 2009 National Magnet Conference

60 2010 National Magnet Conference

61

62

63 Patient Satisfaction Verbatims

64

65

66

67

68

69

70

71 Patient s stories

72

73 Magnet Designation

74

75

76 From a member of our Board of Trustees This Caring thing is now embedded in the DNA of Winter Haven Hospital

77

78

79

80

81 How Dinosaurs became extinct (The very first "senior moment")

82

83 Questions? GO GATORS!