Saint Luke s Improves Patient Flow with Help from Apogee Informatics Corporation and ithink
|
|
- Rhoda Singleton
- 8 years ago
- Views:
Transcription
1 CASE STUDY Saint Luke s Improves Patient Flow with Help from Apogee Informatics Corporation and ithink Between television and personal experience, most people have a sense of what goes on inside a large city hospital s Emergency Room. There are no appointments, some days are busy and chaotic, others less so. Experience lends some predictability about when more nurses or doctors might be needed but there s no telling what will happen on any given day. Staff has to be ready to treat whatever patient and problem comes through the door whether an elderly man suffering a stroke, an infant with the flu, or a teenager with a gunshot wound. Like every Emergency Department (ED) across the nation, we re dealing with a flood of patients, explains Denise Mogg, Director of Emergency Services at Saint Luke s Health System in Kansas City, Missouri. The movement of that flood through the ER; entry, admissions, triage, testing, diagnosis, treatment, dispensation, is called patient flow. A set of metrics that describe and monitor patient flow is an important yardstick for quality of care. The less time a patient spends waiting for care, the better chance of a good outcome. The faster patients can move from the ED into the hospital, the more capacity ED staff has for incoming new cases. Saint Luke s is starting to see significant improvements in patient flow, increases in quality of care and positive trends in patient and employee satisfaction. That s no small feat for any metropolitan ED, let alone one that sees and treats the sickest patients. While it s typical for 10-15% of a hospital s patients to be admitted through the ED, 25% of Saint Luke s patients start out in Emergency. Saint Luke s efforts to continuously analyze and improve ED processes have been widely recognized. In 2003, Saint Luke s received the prestigious Malcolm Baldrige National Quality Award and in 2006 the Missouri Quality Award. Those achievements are, in large part, a result of in-house efforts that began three years ago and more recent utilization of Apogee Informatics Corporation OpenED solution and ithink Systems Thinking software from isee systems. About OpenED OpenED from Apogee Informatics Corporation is a unique combination of specialized services, real-time dynamic simulations, and instrumentation that help clients to improve patient flow. Consulting directly with ED and hospital staff, Apogee customizes visual computer models to emulate exact workflows, timeframes and relationships associated with patient care from the ER waiting room and triage through to discharge and into inpatient areas. When linked to specific scenarios including clinical, operational, and financial situations, these models provide staff with rarely seen enterprise views of their own clinical and business processes and why things work the way they do. Saint Luke s Improves Patient Flow Page 1
2 About ithink ithink Systems Thinking software from isee systems guides teams through the creation of models that simulate processes and scenarios; pointing out the impacts of a new procedure or policy, creating shared insight, and offering opportunity to fix undesirable outcomes. Based on Systems Thinking, ithink goes beyond spreadsheets and other linear approaches to planning to provide a big picture view of operations. Models and simulations identify key leverage points for improving performance serving as "practice fields" by revealing successful outcomes and those that could be painful, costly, or embarrassing if discovered in reality. Patient Flow Issues at Saint Luke s Several years ago, historical data that we collected through our electronic tracking board, showed us that waiting times were up, length of stay was up, and patients and staff were unhappy, remembers Mogg. We knew we had a process issue. Not only were patient flow problems hard on staff that truly wanted to provide excellent care, its impact on patients made it a business liability. People are becoming better informed health care consumers. They don t sit back and say Oh I ll wait for 6 hours. They have choices. Mogg and others in the department knew that the key to improvement was learning how to spot and fix patient flow issues before they became a problem. We needed to see what was happening throughout the department and become proactive. We could react to patients rolling in the door, but we wanted to leverage what we knew from historical data to make better decisions before we had a problem. They also knew that while all EDs have similarities, it is their differences that can make the biggest impact on patient flow within and outside the ED. We couldn t use cookie cutter solutions. And we couldn t just look at the ED. We needed to understand capacity and gridlock in the whole hospital, to look at processes across the continuum of care. Laying the Foundation for Change Under Mogg s guidance and with the support of all levels of hospital management, eight teams representing various components of ED service spent one year methodically examining their processes to see what we do well, where we need improvement, and how changes would really impact the system. Saint Luke s Improves Patient Flow Page 2
3 All teams included nurses, physicians, and members of the quality department. They were divided by sections of work and included: Triage ER Central supply Admitting processes Patient tracking Quality Lab services Radiology The teams took the whole system apart. Using historical data, they looked at patient flow in each section. The objective was to determine what changes should be pilot tested and how metrics would be impacted. Along the way, an emergency medicine physician/consultant who was asked to evaluate Apogee Informatics Corporation suggested that the group look into their services. Apogee offers industry expertise and technology to healthcare clients challenged with providing high quality care at an affordable price. Saint Luke s met with Apogee and discovered a new method of analyzing system improvements to ensure success. The Apogee Informatics Corporation Solution: Applying Systems Thinking to Patient Flow Apogee Informatics Corporation creates customized models of health care delivery systems and then uses those models to simulate outcomes given a variety of variable inputs. ithink is used to create models and run simulations, in effect offering practice fields for idea testing where painful, costly, or embarrassing impacts can be discovered free of risk. By the time Apogee met Saint Luke s, the teams there had already assembled data on patient age, entry date, reported problems, diagnoses, disposition decision, length of wait and a host of other metrics that describe patient flow into, through, and out of the ED. Apogee created a model of Saint Luke s current system taking care to identify the principle patient value streams within the hospital and demonstrate how any of over 250 variables (patient illness and severity, staffing, ancillary services, mode of arrival, occupancy within the hospital, etc.) dynamically effect patient flow. The model allows any combination of process changes under any variation of conditions. The model accounts for almost every type of patient and path of care, explains David M. Klubert MD, President of Apogee Informatics Corporation. All inputs come from Saint Luke s actual data and simulations show near real-time views of patient flow. Saint Luke s Improves Patient Flow Page 3
4 Quick Lessons, Lasting Improvements We had done so much work before creating a model that we didn t have any real ah-has or surprises about our system, says Mogg. We knew what was working and what wasn t. Simulations, however, did offer some quick insight. We tested ideas for improvements that we thought would be great, and they weren t. We hadn t anticipated the impact those ideas would have on other parts of the ED process or hospital. When you think about it, every ED doctor and nurse works in the moment. It s common sense that if you make this change you ll fix that problem but you can t really see how things will happen throughout the system. Simulations let you take a step back and see what a change would really look like. Mogg points to the example of staffing level change. By using historical data in the model we can look at busy and slower days as well as different times of day or week. We can vary the number of staff and simulate what happens to patient flow. When we run simulations before piloting an idea we save ourselves from making real mistakes and wasting time. With the help of Apogee and ithink, Saint Luke s did simulate, evaluate, pilot test, and implement changes that have effectively reduced patient wait times in the ED. They have also improved processes used to treat patients who are having acute myocardial infractions and are now using that experience to improve their stroke care service. Mogg recognizes that change is difficult, especially when it is made in such complex environments and touches so many people. This solution gives us a big opportunity with staff. We can say This is us. This is our history. These are our patients. When we come up with solutions we can really explain them and get buy-in. Then we see immediate results. Continuous Improvement at Saint Luke s Having already seen results from their modeling and simulation experience, Saint Luke s plans to keep going. Charge nurses have access to models and will be using instrument panels (with real-time data) to get a heads up on slowdowns. The twice daily bed briefing that examines need and availability is also taking advantage of the ithink models Apogee has in place. We can see why something worked yesterday but not last week and figure out if it will work today. Mogg looks forward to embedding models and simulation feedback into bed briefings and continuing analysis of how ED processes impact, and are impacted by, other areas of the hospital. She thinks that Saint Luke s is unique in their efforts. A lot of hospitals have experience with modeling and simulating ED processes but we re starting to look at the hospital as a whole. Saint Luke s has already evaluated multiple alternatives to its triage systems, its physician and nursing staffing levels, and its use of Fast Track and expedited pathways for trauma, stroke, and chest pain. It is currently piloting the location of a safety net clinic next to its main ED. In a unique application of simulation, Saint Luke s will collaborate with another hospital using their respective models and actual data to explore lab testing. Saint Luke s Improves Patient Flow Page 4
5 Saint Luke s and Apogee both see benefit in sharing models and simulations with other hospitals and EDs. It s great to look at some challenges with good outcomes. That increases the rate of learning. And it s great to not feel alone, says Mogg. Klubert points out that Apogee has found ways to test those processes thought to represent best practice from one hospital within an entirely different hospital model to quickly establish any potential value. After a while, it gets easier and easier. Other hospitals could learn a lot from Saint Luke s. We really work hard on continuous improvement and have support from the CEO and COO on down, says Mogg. There is a lot of time and resource put into it. When I have data and a working simulation I can go to the CEO and say Here s what the ED needs to do and here s what the house has to do and he supports the solution presented. About Saint Luke s Health System ( Saint Luke s Health System includes 11 hospitals and several physician practices in the Kansas City metropolitan area and surrounding region. A teaching hospital, Saint Luke s coordinates with the University of Missouri Kansas City schools of medicine and nursing. Saint Luke s Hospital is a Level 1 trauma center and includes the MidAmerica Heart and Brain Institutes. About isee systems ( isee (formerly High Performance Systems) is the world leader and innovator in Systems Thinking software. Founded in 1985, isee released STELLA, the first software application to bring Systems Thinking to the desktop. In addition to STELLA which is primarily used by educators, isee offers ithink for business simulation. isee is a privately-held company with substantial global reach in business, education, and government markets. About Apogee Informatics Corporation ( Apogee creates a variety of tools that model current process flow, emulate past performance, and display real data for improved decision making. Its consultants are skilled in guiding clients in developing dynamic simulations to measure and improve patient flow throughout the continuum of care. The Apogee process rapidly inserts models, experience, and expert services into organizations efficiently and cost effectively. Clients learn to quickly identify and solve problems. For more information, contact: Kerry O Connor Joanne Egner Director of Public Relations Managing Director Saint Luke s Health System isee systems, inc. koconnor@saint-lukes.org jegner@iseesystems.com Phone: (816) Phone: (603) David Klubert President Apogee Informatics Corporation david_klubert@apogeeinformatics.com Phone: (256) Saint Luke s Improves Patient Flow Page 5
HEALTHCARE SIMULATION
HEALTHCARE SIMULATION SIMULATION IS USED BY HEALTH CARE AND HUMAN SERVICE ORGANIZATIONS ACROSS THE WORLD TO IMPROVE THEIR SYSTEMS OF CARE AND REDUCE COSTS. SIMULATION OFFERS EVIDENCE BASED, RISK FREE DECISION
More informationFollowing Up with Patients Discharged from the Emergency Department: A Look at Voice and UCSF
Following Up with Patients Discharged from the Emergency Department: A Look at Voice and UCSF page 1 Introduction The transition from hospital to home is a sensitive time period for patients and care providers.
More information7 Advantages of HIPAA Compliant Texting Apps
7 Advantages of HIPAA Compliant Texting Apps 1 Why Mobile Messaging Matters For five days as her husband lay in his hospital bed suffering from kidney cancer, Regina Holliday begged doctors and nurses
More information{ } Executive Summary
EXECUTIVE SUMMARY Case Study: St. Thomas Elgin General Hospital Achieving the Impossible 6.5 Hours Wait Time at 90th Percentile for Admitted Patients Executive Summary St. Thomas Elgin General Hospital
More informationMEDICAL MANAGEMENT PROGRAM LAKELAND REGIONAL MEDICAL CENTER
MEDICAL MANAGEMENT PROGRAM LAKELAND REGIONAL MEDICAL CENTER Publication Year: 2013 Summary: The Medical Management Program provides individualized care plans for frequent visitors presenting to the Emergency
More informationMental Health Assertive Patient Flow
Mental Health NSW Department of Health 73 Miller Street NORTH SYDNEY 2060 Tel: (02) 9391 9000 Fax: (02) 9424 5994 www.health.nsw.gov.au This work is copyright. It may be reproduced in whole or in part
More informationA Discussion on Automating Patient Flow
A Discussion on Automating Patient Flow Because improving patient flow means improving patient care University of Utah Hospitals and Clinics TeleTracking Technologies, Inc. 11:00 a.m. Eastern / 8:00 a.m.
More informationAchieving Stage One of Meaningful Use: Critical Success Factors and Lessons Learned. Customer Insights
Customer Insights A continuing series in which customers discuss their experiences with CareTech Solutions products and services Crittenton Hospital Medical Center, Detroit Medical Center, Holy Family
More informationRonald Reagan UCLA Medical Center. Emergency Department
Ronald Reagan UCLA Medical Center Emergency Department Welcome. We ve prepared this brochure for you to help make your visit to the Emergency Department as comfortable as possible. If you are admitted
More informationINNOVATION TITLE: HOSPITAL: Innovation Category: select all that apply
*DO NOT fill out this form in your browser. Save the form to your computer and then open to complete. Emergency Care Innovation of the Year Award Submission Form email completed submission forms to urgentmatters@gwu.edu
More informationBed Management Solution
Bed Management Solution Author: Nikhilesh.T nikhilesh@helicaltech.com www.helicaltech.com Table of Contents 1. Introduction... 3 2. Bed Management The Need... 3 4. Typical Bed Management Problems Impact...
More informationReducing Readmissions with Predictive Analytics
Reducing Readmissions with Predictive Analytics Conway Regional Health System uses analytics and the LACE Index from Medisolv s RAPID business intelligence software to identify patients poised for early
More informationEffective Approaches in Urgent and Emergency Care. Priorities within Acute Hospitals
Effective Approaches in Urgent and Emergency Care Paper 1 Priorities within Acute Hospitals When people are taken to hospital as an emergency, they want prompt, safe and effective treatment that alleviates
More informationDischarge Information Information for patients This leaflet is intended to help you, your carer, relatives and friends understand and prepare for
Discharge Information Information for patients This leaflet is intended to help you, your carer, relatives and friends understand and prepare for your discharge or transfer from hospital. Healthcare professionals
More informationWhat is a freestanding emergency room?
What is a freestanding emergency room? How this article can help you: This article will tell you what a freestanding emergency room is, what it treats, and how it differs from a hospital emergency room
More informationTransforming Emergency Care for Seniors
Transforming Emergency Care for Seniors BMC 00135 7x10 Brochure 2.indd 1 Welcome to the region s first Senior ER at University Hospitals Bedford Medical Center. Welcome to the ER designed specifically
More informationWRS CLIENT CASE STUDIES
Texas Ob/Gyn Practice Leverages Patient Portal to Connect with Patients The number one question people ask me is, When did I have my PAP test? Now they can go back and see when they had the test and the
More informationRecent Veterans of Major EMR Launches Share Insights on Keys to a Robust Go-Live Command Center
Recent Veterans of Major EMR Launches Share Insights on Keys to a Robust Go-Live Command Center www.caretech.com > 877.700.8324 You re about to launch the biggest workflow change in your hospital s history.
More informationDATA ACROSS THE CARE CONTINUUM
FierceHealthIT Sponsored by: A FierceHealthIT Executive Summary share: DATA ACROSS THE CARE CONTINUUM Health IT execs share challenges, rewards of data analytics at live event in Chicago By Gienna Shaw
More informationREACHING ZERO DEFECTS IN CORE MEASURES. Mary Brady, RN, MS Ed, Senior Nursing Consultant, Healthcare Transformations LLC,
REACHING ZERO DEFECTS IN CORE MEASURES Mary Brady, RN, MS Ed, Senior Nursing Consultant, Healthcare Transformations LLC, 165 Lake Linden Dr., Bluffton SC 29910, 843-364-3408, marybrady6@gmail.com Primary
More informationUnstoppable Report Removing a Barrier to Patient Flow by Nursing Process Redesign
Unstoppable Report Removing a Barrier to Patient Flow by Nursing Process Redesign 17th Annual Society for Health Systems Management Engineering Forum February 12-13, 2005 Dallas, Texas Norwalk Hospital
More informationWHITE PAPER. 9 Steps to Better Patient Flow and Decreased Readmissions in Your Emergency Department
Communication Solutions WHITE PAPER 9 Steps to Better Patient Flow and Decreased Readmissions in Your Emergency Department Increase patient satisfaction and reduce readmissions all while building loyalty,
More information4 steps for improving healthcare productivity. Using data visualization
steps for improving healthcare productivity Using data visualization p Introduction In our real-world example hospital, it s the job of the Chief Nursing Executive (CNE) to manage overall patient care
More informationPopulation Profile: Children s Mental Health
Population Profile: Children s Mental Health Every year in Windsor-Essex County, more than 300 children arrive at our Emergency Department with life-threatening psychiatric illnesses. The Old Model of
More information4 Steps For Improving Healthcare Productivity Using Dashboards and Data Visualization
Steps For Improving Healthcare Productivity Using Dashboards and Data Visualization p Steps For Improving Healthcare Productivity Introduction In our real-world example hospital, it s the job of the Chief
More informationWRS CLIENT CASE STUDIES
WRS Billing Services are great: the fees are low, I can track everything on the computer, and it s all very easy for me to look at. Emily Gordon, M.D. Vital Signs Medical Associates Middletown, NY Vital
More informationAn ICD-10 implementation case study: Sutter Health How a large, regional healthcare system is transforming a huge, complex project one step at a time
FierceHealthIT Sponsored by: An ICD-10 implementation case study: Sutter Health How a large, regional healthcare system is transforming a huge, complex project one step at a time By Julie Bird For one
More informationComprehensive Cost and Margin Improvement
Comprehensive Cost and Margin Identify your organization s most challenging areas and find the biggest opportunities for savings and process improvement. From labor resource and compensation optimization
More informationThe New World of Healthcare Analytics
The New World of Healthcare Analytics The New World of Healthcare Analytics We live in a data-driven world, where streams of numbers, text, images and voice data are collected through numerous sources.
More informationSanford Improvement Making Lean Work in Healthcare
Sanford Improvement Making Lean Work in Healthcare David Peterson Enterprise Director of Continuous Improvement Outline/Agenda Office of Continuous Improvement Who are we and what do we do? History/Journey
More informationTips and Strategies on Handoffs
Tips and Strategies on Handoffs In 2007, the Handoffs & Transitions Learning Network (H&T) was established to support the mid-atlantic healthcare community in tackling the complex problem of handoffs and
More informationImproving PCI Benchmark times in a Non-PCI World
Improving PCI Benchmark times in a Non-PCI World May 2011 St David s Georgetown Hospital, Georgetown Texas Margaret Connors BSN, RN, CEN Kirk Sinclair BSN, RN, CEN National Processes/ Mission LifeLine
More informationIssue Stories. Imaging Economics - January/February 2009. Vital Connection. by Dan Anderson
Issue Stories Imaging Economics - January/February 2009 Vital Connection by Dan Anderson For ED physicians, an EMR system that integrates with radiology speeds up critical information flow and can help
More informationImproving ED Flow through the UMLN II
Improving ED Flow through the UMLN II Thomas Jefferson University Hospital Philadelphia, PA 957 beds, XX ED beds www.jeffersonhospital.org/ Thomas Jefferson s emergency department (ED), located in Center
More informationDRIVING VALUE IN HEALTHCARE: PERSPECTIVES FROM TWO ACO EXECUTIVES, PART I
DRIVING VALUE IN HEALTHCARE: PERSPECTIVES FROM TWO ACO EXECUTIVES, PART I A firm understanding of the key components and drivers of healthcare reform is increasingly important within the pharmaceutical,
More informationBeyond Overcrowding: Western Canadian Forum on Innovation and Evidence-based Decision Making in Emergency Care. October 26 & 27, 2007
Beyond Overcrowding: Western Canadian Forum on Innovation and Evidence-based Decision Making in Emergency Care October 26 & 27, 2007 Presenters Suann Laurent, Senior Vice President, Health Services, Sunrise
More informationLeveraging Streamlined Patient Flow to Improve Care Delivery and Financial Health
Technology and process improvements yield material impact to the bottom line. Leveraging Streamlined Patient Flow to Improve Care Delivery and Financial Health Combining new technology with consultative
More informationCare Coordination. The Embedded Care Manager. Presented by Thomas Decker, MD Mary Finnegan, BSN, M.Ed
Care Coordination The Embedded Care Manager Presented by Thomas Decker, MD Mary Finnegan, BSN, M.Ed Goals of Care Management The goals of care Management are consistent with the Triple Aim: Improve population
More informationImproving Pediatric Emergency Department Patient Throughput and Operational Performance
PERFORMANCE 1 Improving Pediatric Emergency Department Patient Throughput and Operational Performance Rachel Weber, M.S. 2 Abbey Marquette, M.S. 2 LesleyAnn Carlson, R.N., M.S.N. 1 Paul Kurtin, M.D. 3
More informationEuropean Care Pathways Conference 2013
European Care Pathways Conference 2013 Peter O Neill Director π 3 Solutions Senior Lecturer, Department of Management, Monash University, Australia peter.oneill@monash.edu Ian Gibson Director π 3 Solutions
More informationOur clients count on us, and we deliver.
Experts in Revenue Cycle Management For Medical Practices and Imaging Centers For over 20 years, we have forged successful partnerships with medical practices and imaging centers to improve their revenue
More informationPhysician-Led Emergency Department Optimization Dashboard
Physician-Led Emergency Department Optimization Dashboard Enhancing Efficiencies in the ED and Beyond ehealth 2015: Making Connections June 1, 2015 Dr. Tony Meriano, Chief Medical Information Officer TransForm
More informationGo With The Flow- From Charge Nurse to Patient Flow Coordinator. Donna Ojanen Thomas, RN, MSN Cynthia J. Royall, RN, BSN
Go With The Flow- From Charge Nurse to Patient Flow Coordinator Donna Ojanen Thomas, RN, MSN Cynthia J. Royall, RN, BSN Primary Children s Medical Center About PCMC Not for profit hospital, part of Intermountain
More informationDISCHARGE FOCUS PUTS HOSPITAL CAPACITY ISSUE TO BED By Terry Maher, Healthcare Practice Leader, USC Consulting Group
DISCHARGE FOCUS PUTS HOSPITAL CAPACITY ISSUE TO BED By Terry Maher, Healthcare Practice Leader, USC Consulting Group The exploding demand for healthcare in the U.S. is nothing new. But the growing critical
More informationEmpowering Case Managers In The Emergency Department A STRATEGIC ROLE BENEFITS PATIENTS, CARE TEAMS, AND PROVIDERS
Empowering Case Managers In The Emergency Department A STRATEGIC ROLE BENEFITS PATIENTS, CARE TEAMS, AND PROVIDERS Empowering Case Managers In The Emergency Department A STRATEGIC ROLE BENEFITS PATIENTS,
More informationUsing a Case Management Process in the care for the Undocumented Mexican National
Using a Case Management Process in the care for the Undocumented Mexican National Presented by Pam Manning, RN, BA, ACM Manager, Case/Utilization Management University of Colorado Hospital Denver, Colorado
More informationResearch of Patient s Nursing Care Demand at Emergency Room
Research of Patient s Nursing Care Demand at Emergency Room Ching Hsiang Chang, Dept. of Health Care Administration of Chang Jung Christian University Dorgi Harnod, MD MPH, SICU of Shin Kong Memorial Hospital
More informationHelping Clinicians Get Out of the Supply Room and Back to Their Patients. How Medical West Hospital transformed its supply chain
Helping Clinicians Get Out of the Supply Room and Back to Their Patients How Medical West Hospital transformed its supply chain Helping Clinicians Get Out of the Supply Room and Back to Their Patients
More informationGE Healthcare. Proven revenue cycle management supporting profitability in an era of healthcare reform.
GE Healthcare Proven revenue cycle management supporting profitability in an era of healthcare reform. Enterprise-ready Profitability, efficiency, and enhanced quality of care A proven, next-generation
More informationLeveraging Technology to Power Transformation in Today's Healthcare Environment
Leveraging Technology to Power Transformation in Today's Healthcare Environment Healthcare executives, staff and clinicians consistently say they are both surprised and impressed at how new technology
More informationNational Clinical Programmes
National Clinical Programmes Section 3 Background information on the National Clinical Programmes Mission, Vision and Objectives July 2011 V0. 6_ 4 th July, 2011 1 National Clinical Programmes: Mission
More informationLexmark Solution to Increase Productivity
Background: Annual Revenue: Location: (MainSource) is the premier community financial services company in the Midwest. MainSource has been in business for 25 years, and has more than 70 branches in Indiana,
More informationEmergency Department Directors Academy Phase II. The ED is a Business: Intelligent Use of Dashboards
Emergency Department Directors Academy Phase II The ED is a Business: Intelligent Use of Dashboards May 2011 The ED is a Business; Intelligent Use of Dashboards Katherine Haddix-Hill, RN, MSN Acknowledge:
More informationManaging Patients with Multiple Chronic Conditions
Best Practices Managing Patients with Multiple Chronic Conditions Advocate Medical Group Case Study Organization Profile Advocate Medical Group is part of Advocate Health Care, a large, integrated, not-for-profit
More informationEmergency Volunteer. by counselors and other people I talked to that I would be required to do Service
Matt Szpara December 9, 2004 Gottlieb Memorial Hospital Emergency Volunteer When first going into the Scholars Program at Triton College, I was told by counselors and other people I talked to that I would
More informationPatient Centered Medical Home: An Approach for the Health Plan
: An Approach for the Health Plan By Marissa A. Harper and JoAnn E. Balara Excellence in healthcare consulting The Medical Home Concept Works Recent Medicare demonstration projects on Patient Centered
More informationChanging health and care in West Cheshire The West Cheshire Way
Changing health and care in West Cheshire The West Cheshire Way Why does the NHS need to change? The NHS is a hugely important service to patients and is highly regarded by the public. It does however
More informationDirect-to-CT. QuICR Webinar November 4 2015
Direct-to-CT QuICR Webinar November 4 2015 Our ER Camrose offers 24 hour Emergency Room Care to our community We serve an approximate city/county population of 26,000 people Our ER visits totaled 17,931
More informationTransforming traditional case management through local provider partnerships
Transforming traditional case management through local provider partnerships Introduction The dramatic changes sweeping the health care industry are driving a strong interest in engaging patients at the
More informationAre You a Hospital Inpatient or Outpatient?
Are You a Hospital Inpatient or Outpatient? If You Have Medicare Ask! Revised May 2014 Did you know that even if you stay in a hospital overnight, you might still be considered an outpatient? Your hospital
More information9 Features Your Next EMR Needs to Have. DocuTAP White Paper
9 Features Your Next EMR Needs to Have DocuTAP White Paper 9 Features Your Next EMR Needs to Have An efficient workflow is paramount to an urgent care s success. The difference between making a profit
More informationAgile Analytics: A Faster, Less Risky Approach To Tackling Big Data
Agile Analytics: A Faster, Less Risky Approach To Tackling Big Data Identify a high-potential business opportunity Determine enabling analytic methodologies Assess required data resources (internal and
More informationBEGINNING THE LEAN IMPROVEMENT JOURNEY IN THE CLINICAL LABORATORY
BEGINNING THE LEAN IMPROVEMENT JOURNEY IN THE CLINICAL LABORATORY Author: Jason A. Coons, Program Manager, TechSolve Abstract Lean is an extremely powerful tool in identifying and eliminating waste. The
More informationAn Inphonite White Paper 6601 E Grant Rd, Ste. 201 Tucson, Arizona 85715 800-350-7693 www.inphonite.com sales@inphonite.com
An Inphonite White Paper 6601 E Grant Rd, Ste. 201 Tucson, Arizona 85715 800-350-7693 www.inphonite.com sales@inphonite.com How an Automated Interactive Voice System Can Benefit Your Medical Practice Contents
More informationPhilips Hospital to Home: redefining healthcare. through innovation in telehealth
Philips Hospital to Home: redefining healthcare through innovation in telehealth Healthcare costs are at a crisis point, forcing the federal government to make comprehensive changes to healthcare payment
More informationKick off Meeting November 11 13, 2015. MERCY CLINIC EAST COMMUNITIES Management of Patients with Heart Failure (HF)
Kick off Meeting November 11 13, 2015 MERCY CLINIC EAST COMMUNITIES Management of Patients with Heart Failure (HF) Team Composition Justin Huynh, MD Internal Medicine, Physician Champion Mary Laubinger,
More informationThe Health Foundation
The Health Foundation Go with the Flow Improving the emergency care pathway for frail elderly people Helen Crisp Health Foundation 19 May 2014 The Health Foundation is an independent charity working to
More informationIntensive Rehabilitation Service & Community Treatment Team
Intensive Rehabilitation Service & Community Treatment Team Caroline O Donnell Integrated Care Director North East London Foundation Trust Carol White Deputy Integrated Care Director North East London
More informationImproving Emergency Care in England
Improving Emergency Care in England REPORT BY THE COMPTROLLER AND AUDITOR GENERAL HC 1075 Session 2003-2004: 13 October 2004 LONDON: The Stationery Office 11.25 Ordered by the House of Commons to be printed
More informationWHITE PAPER. Remedy Your Scheduling Pains and Meet Financial, Clinical, and Operational Goals
WHITE PAPER Remedy Your Scheduling Pains and Meet Financial, Clinical, and Operational Goals Despite healthcare s embrace of cutting-edge clinical technology, it s not uncommon today to find hospital managers
More informationTitle in Franklin Gothic Demi 18pt. Cerner Ambulatory. Cloudy Forecast: Predictions for Big Data Large and Small Practices
Cerner Ambulatory Cloudy Forecast: Predictions for Big Data Large and Small Practices in Cloudy Forecast: Predictions for Big Data in Large and Small Medical Practices Whether gathering a patient s history,
More informationModern care management
The care management challenge Health plans and care providers spend billions of dollars annually on care management with the expectation of better utilization management and cost control. That expectation
More informationHealth Home Performance Enhancement through Novel Reuse of Syndromic Surveillance Data
Health Home Performance Enhancement through Novel Reuse of Syndromic Surveillance Data Category: Fast Track Solutions Contact: Tim Robyn Chief Information Officer Office of Administration Information Technology
More informationThe Ottawa Hospital improves patient care and safety
The Ottawa Hospital improves patient care and safety A care management platform from IBM transforms hospital operations, achieving process innovation Overview The need The Ottawa Hospital was admitting
More informationMeasuring the patient experience: Lessons from other industries
Healthcare Systems and Services Measuring the patient experience: Lessons from other industries August 2015 by Brandon Carrus, Jenny Cordina, Whitney Gretz, and Kevin Neher A comprehensive approach health
More informationMaking Quality Reporting and Improvement Everyone s Responsibility
Making Quality Reporting and Improvement Everyone s Responsibility October 16, 2013 Announcements November 1, 2013, is the next deadline for Clinical Data and Population and Sampling Data submission from
More informationMaking Quality Reporting and Improvement Everyone s Responsibility. October 16, 2013
Making Quality Reporting and Improvement Everyone s Responsibility October 16, 2013 Announcements November 1, 2013, is the next deadline for Clinical Data and Population and Sampling Data submission from
More informationBUILDING STRONG CUSTOMER RELATIONSHIPS FOR BETTER DECISION MAKING
BUILDING STRONG CUSTOMER RELATIONSHIPS FOR BETTER DECISION MAKING A Healthcare Case Study A regional health insurance company with a strong brand and competitive rates found itself with an influx of new
More informationFASTER EMERGENCY DEPARTMENT COMMUNICATIONS INCREASE PATIENT SATISFACTION
CASE STUDY FASTER EMERGENCY DEPARTMENT COMMUNICATIONS INCREASE PATIENT SATISFACTION HOW MOTOROLA TWO-WAY DTR550 RADIOS ENABLE RUTLAND REGIONAL MEDICAL CENTER S EMERGENCY DEPARTMENT TO STREAMLINE FRONT
More informationWHY IS MEANINGFUL USE IMPORTANT TO COORDINATED CARE?
WHY IS MEANINGFUL USE IMPORTANT TO COORDINATED CARE? Before behavioral health providers can truly participate in coordinated care, the secure exchange of health information must be facilitated. Meaningful
More informationHow To Write A Nursing Home Self Assessment Survey On Patient Transitions And Family Caregivers
How Are We Doing? A Nursing Home Self Assessment Survey on Patient Transitions and Family Caregivers Well-planned and managed transitions are essential for high quality care and patient safety. Transitions
More informationTelemedicine as Part of Your Service Line Strategy. Howard J. Gershon, FACHE Principal, New Heights Group March 2011
Telemedicine as Part of Your Service Line Strategy Howard J. Gershon, FACHE Principal, New Heights Group March 2011 1 Session objectives Understand the concept of telemedicine/telemedicine and how it is
More informationA STRATIFIED APPROACH TO PATIENT SAFETY THROUGH HEALTH INFORMATION TECHNOLOGY
A STRATIFIED APPROACH TO PATIENT SAFETY THROUGH HEALTH INFORMATION TECHNOLOGY Table of Contents I. Introduction... 2 II. Background... 2 III. Patient Safety... 3 IV. A Comprehensive Approach to Reducing
More informationTo u c h p oin t s at M a n c h e s t e r. Get Well. Live Well. Be Well.
Ready, Set, Go for the Best. Touchpoints innovative approach to accelerated recovery is made possible by three steps: Touchpoints Rehabilitation & Wellness Program 1. Pre-book For patients scheduled for
More informationMoving into the lead In partnership with Siemens
Power generation Power transmission, power distribution and smart grid Energy application Imaging and in-vitro diagnostics Moving into the lead In partnership with Siemens Hospital operators around the
More informationGood Shepherd Medical Center Device Connectivity Case Study
Good Shepherd Medical Center Device Connectivity Case Study How Nuvon Improved Time for Patient Care in the ED, Provided Better Patient Triage, and Supported Increased ED Throughput Capacity While Going
More informationThe Scottish Ambulance Service Improving Care, Reducing Costs. Working together for better patient care
The Scottish Ambulance Service Improving Care, Reducing Costs Working together for better patient care Key points The Scottish Ambulance Service is seeing more people, faster, and offering better quality
More informationChallenging Chronic Disease Through Telehealth
CMMI Innovation Advisor Erin Denholm, Centura Health at Home: Challenging Chronic Disease Through Telehealth Erin Denholm, of Centura Health at Home, joins the Alliance for a discussion of her work with
More informationNational Stroke Association s Guide to Choosing Stroke Rehabilitation Services
National Stroke Association s Guide to Choosing Stroke Rehabilitation Services Rehabilitation, often referred to as rehab, is an important part of stroke recovery. Through rehab, you: Re-learn basic skills
More informationAdvancing Interdisciplinary Collaboration: Medical Students Partnering with Nurses
Advancing Interdisciplinary Collaboration: Medical Students Partnering with Nurses Megan LeClair, BSN, RN meleclair@uwhealth.org July 2012 Clinical Project Abstract Title Advancing Interdisciplinary Collaboration:
More informationWhat do ACO s and Hospitals want from SNF s and CCRC s
What do ACO s and Hospitals want from SNF s and CCRC s Presented to the Institute of Senior Living, April 11, 2013 A Division of Kindred Healthcare 1 Assessing the match: What hospitals and ACO s currently
More informationInpatient Rehabilitation Patient Handbook
Inpatient Rehabilitation Patient Handbook Welcome to the Acute Inpatient Rehabilitation Program! The Acute Inpatient Rehabilitation Program welcomes you and your family. We look forward to the opportunity
More informationMASSAGE THERAPY SCHOOL EVALUATION CHECKLIST. Massage Therapy Schools Information l http://www.massagetherapyschoolsinformation.com
MASSAGE THERAPY SCHOOL EVALUATION CHECKLIST Massage Therapy Schools Information l http://www.massagetherapyschoolsinformation.com Use this comprehensive checklist to guide you in evaluating and selecting
More informationWRS CLIENT CASE STUDIES
Of the EMR choices, I don t think any of them will work for an ophthalmology practice as well as WRS. Ramapo Ophthalmology Associates Specializes in Ophthalmology Pomona, NY Futuristic EMR: The Eyes Have
More informationMastering the Data Game: Accelerating
Mastering the Data Game: Accelerating Integration and Optimization Healthcare systems are breaking new barriers in analytics as they seek to meet aggressive quality and financial goals. Mastering the Data
More informationMoney and the Single Parent. Apprisen. 800.355.2227 www.apprisen.com
Money and the Single Parent Apprisen 800.355.2227 www.apprisen.com Money and the Single Parent Being a single parent is not easy. As a matter of fact, it is really hard. Single parents are stretched in
More information2012 COMMUNITY SERVED OBSERVATIONS FROM THE 2012 CHNA:
BACHARACH INSTITUTE FOR REHABILITATION COMMUNITY HEALTH NEEDS IMPLEMENTATION STRATEGY Adopted by the Board of Governors on December 10, 2013 INTRODUCTION conducted a Community Health Needs Assessment in
More informationA Patient s Guide to Observation Care
Medicare observation services cannot exceed 48 hours. Typically a decision to discharge or admit is made within 24 hours. Medicaid allows up to 48 hours. Private Insurances may vary but most permit only
More informationMCG OVERVIEW. We help providers and payors drive effective care in their own work and through the conversations that connect them.
MCG OVERVIEW We help providers and payors drive effective care in their own work and through the conversations that connect them. PROVIDERS ACCOUNTABLE CARE PAYORS EVIDENCE-BASED GUIDELINES Care guidelines
More information