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1 Exam Name MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) All of the following are true about product lifecycle management (PLM) except: 1) A) PLM can have significant beneficial impacts in cycle time, design reuse, and engineering. B) PLM tools are offered by major IT companies such as SAP and IBM. C) PLM is a big step for an organization because it requires integrating different processes and systems. D) The demand for PLM is limited because it does not apply to products that have short life cycles or are complex. 2) When planning, designing and implementing integrated supply chain operations, management requires a holistic focus that takes into account all of the following primary factors except: A) IT and business processes B) strategy, structure, and people C) location and revenues D) culture, including performance measurement, monitoring, and incentives 2) 3) All of the following are types of communication and collaboration done in real time except: 3) A) blogging B) instant messaging C) webinars D) VoIP 4) A messaging service that transposes the desktop messaging experience to the usage scenario of being on the move is. A) mobile instant messaging B) instant video C) data messaging D) VoIP 4) 5) Which of the following about supply chain problems is not true? 5) A) Supply chain problems have sometimes caused armies to lose wars and companies to go out of business. B) Supply chains in military and business operations have been plagued with problems for generations. C) Supply chain problems are lowest when many business partners are involved. D) Supply chain problems are most apparent in complex supply chains. 6) Today, many business experts agree with each of the following except: 6) A) Supply chain integration has reduced the intensity of competition in most industries. B) The supply chain needs to be operationally integrated so that inventory activities link seamlessly to manufacturing activities. C) Supply chains from the suppliers' suppliers to the customers' customers should be jointly planned and designed for overall optimality by all of the supply chain partners. D) The insightful way to view contemporary business is that competition exists between or among supply chains rather then individual companies. 7) The e-scm process that includes integrated production and distribution processes is: 7) A) e-logistics. B) collaborative planning. C) e-procurement. D) supply chain replenishment. 1

2 8) is the transfer of documents and computer files while videoconferencing. 8) A) CPFR B) Web conferencing C) Data conferencing D) Interactive whiteboarding 9) Mobile support systems include each of the following except: 9) A) mobile instant messaging B) mobile handset C) mobile VoIP D) mobile social networking 10) The growth in electronic meeting systems has been driven by all of the following except: 10) A) reductions in the price of the technology B) acceptance of virtual meetings as a respected way of doing business C) lower energy costs D) improvements in supporting technology 11) Software that helps integrate different types of information systems among collaborating companies is called: A) extranet technology. B) collaborative software. C) middleware. D) browser technology. 11) 12) A major block in the widespread implementation of collaborative commerce is: 12) A) the technology needed isn't available. B) collaborative commerce is extremely expensive. C) the theory of collaborative commerce hasn't been proven effective in real-world applications. D) the lack of universally accepted standards. 13) All of the following apply to instant video except: 13) A) The idea is for a kind of video chat room that allows users to chat in real time and see the people they are communicating with. B) It evolved from the spread of instant messaging and Internet telephony. C) The highest quality approach is to add video cameras to the participants' computers. D) It is the natural result of wanting to link people via both voice and audio. 14) are required to create a truly collaborative environment, to integrate different applications, and for standardizing communication. A) Portals B) Collaborative workflows C) Web services D) Protocols 15) A company's internal operations and its relationships with suppliers and other business partners are frequently: A) replaced by customer-facing applications. B) as complex as customer-facing applications such as taking an order online. C) much more complex than customer-facing applications such as taking an order online. D) much less complex than customer-facing applications such as taking an order online. 14) 15) 16) Groupware is appropriate in all of the following situations except: 16) A) for groups to share ideas and opinions B) for people in the same room C) for networked environments D) for people working on different tasks or projects 2

3 17) The use of Web technologies to manage warehousing and transportation processes is called: 17) A) e-replenishment. B) downstream processing. C) collaborative planning. D) e-logistics. 18) are collaborative tools that enable people to work on the same files and documents, making changes in a very rapid way. A) Lotus Notes B) Wikis C) Document management D) Portals 18) 19) Advantages of interactive whiteboards include all of the following except: 19) A) Throughout a meeting, each user can view and draw on a single document. B) All participants can join in. C) There is stronger data security. D) They enable the display of video clips. 20) The Lotus Notes/Domino suite includes all of the following except: 20) A) database B) instant video C) document management D) communication support 21) Corporations are moving their phone systems to to cut costs and boost efficiency. 21) A) bluetooth B) GDSS C) VoIP D) RTC 22) is a business strategy that enables manufacturers to control and share product-related data as part of product design and development efforts. A) Advanced planning and scheduling B) Internal commerce C) Collaborative planning D) Product lifecycle management 22) 23) means that the communication and collaboration are done in real time. 23) A) Bi-synchronous B) Multi-synchronous C) Asynchronous D) Synchronous 24) Infrastructure needed for groupware include all of the following except: 24) A) VoIP B) extranets C) the Internet D) intranets 25) All of the following are characteristics of Web conferencing except: 25) A) It is much cheaper than videoconferencing because it runs over the Internet. B) The latest technological innovations support both B2B and B2C Web conferencing applications. C) It is conducted on the Internet for as few as two and as many as twenty people. D) It allows users to simultaneously view something on their computer screens. 26) The last fifteen orders from a manufacturer to its suppliers range from $100,000 to $8,750,000. This is an example of: A) demand manipulation. B) order instability. C) the bullwhip effect. D) supply inadequacy. 27) Wal-Mart and Levi Strauss collaborate on demand forecasting in order to optimize the flow of materials along the supply chain. This is an example of: A) CPFR. B) reducing design cycle time. C) reducing product development time. D) APS. 26) 27) 3

4 28) The major benefit of real-time collaboration is: 28) A) faster decision making. B) easier decision making. C) greater agreement. D) that it is cheaper than asynchronous collaboration. 29) For a manufacturer, the supply chain ends: 29) A) when the customer decides he/she is satisfied with a product. B) when the product is used up and disposed of. C) when the customer buys the product. D) when the supplier delivers raw materials and component parts to the manufacturer. 30) The purpose of CPFR is to: 30) A) ensure that supply chain members have the right amount of materials and goods when needed. B) eliminate supply chain intermediaries. C) minimize quality problems in supplies. D) optimize the flow of materials along the supply chain. SHORT ANSWER. Write the word or phrase that best completes each statement or answers the question. 31) are computer-based whiteboards that work like real-world whiteboards with markers and erasers, except all participants can join in. 31) 32) refers to software products that support groups of people who share a common task or goal and collaborate on its accomplishment. 32) 33) A supply chain can be broken into three major parts. The part of the supply chain includes the activities of a company with its suppliers and their connections with their suppliers. 33) 34) The refers to erratic shifts in orders up and down supply chains. 34) 35) is the collaborative use of technology to enhance B2B processes and improve speed, agility, real-time control, and customer satisfaction. 35) 36) are online meetings whose members are in different locations, even in different countries. 36) 37) Increasingly, companies are recognizing that the efficient and effective flow of information and materials along their supply chains is a source of. 37) 38) The success of many organizations private, public, and military depends on their ability to manage the flow of materials, information, and money into, within, and out of the organization. Such a flow is referred to as a. 38) 39) can lead to as many as 100 days of additional inventory waiting just in case. 39) 4

5 40) Boeing's Dreamliner was referred to as a airliner because IT and electronic communication were used to support its planning and many other critical activities. 40) 41) is a business strategy that enables manufacturers to control and share product-related data as part of product design and development efforts and in support of supply chain operations. 41) 42) is the process made up of a range of activities by which an organization obtains or gains access to the resources they require to undertake their core business activities. 42) 43) is the use of Web-based technologies to support the material acquisition, warehousing, and transportation processes. 43) 44) A supply chain involves activities that take place during the entire, from dirt to dust. 44) 45) refers to communication systems that transmit voice calls over Internet Protocol based networks. 45) 46) A is an interconnected environment in which all the participants in dispersed locations can access and interact with each other just as inside a single entity. 46) 47) The spread of instant messaging and Internet telephony has naturally led to the idea of linking people via a video chat room, which is called. 47) 48) is a complex process that requires the coordination of many activities so that the shipment of goods and services from supplier right through to customer is done efficiently and effectively for all parties concerned. 48) 49) is a status indicator that conveys ability and willingness of a potential communication partner. 49) 50) With, retailers make their suppliers responsible for determining when to order and how much to order. The retailer provides the supplier with real-time information, inventory levels, and a threshold below which orders are replenished. 50) 51) In collaborative work, members frequently are in different locations. Using software, group members can work on the same document, which is shown on the PC screen of each participant. 51) 52) Inventories can be minimized by introducing a manufacturing process as well as by providing fast and accurate information to suppliers. 52) 53) is an architecture that enables the assembly of distributed applications from software services and ties them together. 53) 54) When a supply chain is managed electronically, usually with Web technologies, it is referred to as a(n). 54) 5

6 55) The term supply chain comes from the concept of how the partnering organizations are together. 55) 6

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