The Daily Compounding Effect

Size: px
Start display at page:

Download "The Daily Compounding Effect"

Transcription

1 The Daily Cmpunding Effect Intrductin This factsheet is intended as a summary t explain the effects f daily cmpunded returns fr Bst Shrt and Leveraged ETPs. Further infrmatin is prvided in the Prspectus f Bst Issuer PLC within the Risks sectin and als the sectin titled Ecnmic Overview f the ETP Securities. The key factrs f cmpunding are; Investment returns fr perids lnger than ne day are affected by cmpunding Daily cmpunding can have either a psitive r negative effect n returns Fr perids lnger than ne day, daily cmpunded returns may nt be equal t an unleveraged return (r the benchmark index) multiplied by the leverage factr A trending market (upwards r dwnwards) will result in returns which appear t utperfrm High vlatility r a sideways trending market will result in returns which appear t underperfrm The cmpunding effect increases with higher vlatility, greater leverage and lnger hlding perids Daily Rebalancing Bst Shrt and Leverage Daily ETPs are designed t track either a leveraged index r unleveraged index. In either case, the daily return is multiplied by the leverage factr n each day. Other frequencies f re-balancing culd be used but the actual leverage an investr wuld be expsed t wuld depend at what pint f time they bught the investment. Daily leverage simplifies this issue as n each day, the leverage is cnstant. With daily rebalancing, investment returns fr perids f mre than ne day will be affected by the cmpunding effect. Cmpunding f Daily Returns A bank accunt that cmpunds interest at 1% every mnth, will end the year with mre than 12% cmpunded interest earned 1. In the same way, investment returns ver a perid lnger than ne day are affected by the cmpunding f daily returns. Daily cmpunding may lead t returns that are greater r less than the sum f the individual daily returns and which may nt be expected by an investr wh is nt familiar with cmpunding r daily cmpunding f leverage returns. The cmpunding effect can psitively enhance returns in trending markets (upward r dwnward) whilst negatively impacting returns when the markets are mre vlatile r trend sideways fr lng perids. The effect f this cmpunding will be further amplified when daily returns are leveraged. The fllwing pages prvide theretical and real examples t illustrate the effects f daily cmpunding and leverage in trending and vlatile markets. Data & Methdlgy Fr simplicity, the examples and simulatins cntained in this dcument ignre the effect f fees and adjustments which are deducted frm the actual ETPs n a daily basis. If yu wuld like further infrmatin abut Bst ETP s prduct range r any f the cntent within this fact sheet, please inf@bstetp.cm, r call +44 (0) % interest cmpunded mnthly ver 12 mnths wuld result in cmpunded interest f (1+1%) 12-1=12.7%, assuming the interest payments are reinvested at the same interest rate. +44 (0) inf@bstetp.cm

2 Cmpunding Effect Theretical Examples The effects f cmpunding in Shrt and Leveraged ETPs may be magnified by higher vlatility r lnger hlding perids. The belw theretical scenaris demnstrate this: Daily Returns Upward Trend Daily Returns Dwnward Trend Daily Returns Vlatile The index increases by 2% each day ver an 11-day perid. An investr may expect the index t be up 22% (11 x 2%), hwever the cumulative return exceeds this at 24.3%. A Bst 3x Leverage Daily ETP may be expected t be up 66% (3 x 22%) r even 72.9% (3 x 24.3%), hwever, due t daily cmpunding it exceeds bth and is up nearly 9. Similarly, a Bst 3x Shrt Daily ETP may have been expected t be dwn 66% r even 72.9%, hwever it is dwn nly 49.4%. The index decreases by 2% each day ver an 11-day perid. An investr may expect the index t be dwn 22% (11 x -2%), hwever the cumulative return is less at %. A Bst 3x Shrt Daily ETP may have been expected t be up 66% (=3 x 22%) r 59.7% (= 3 x 19.9%), hwever, due t daily cmpunding it exceeds bth and is up nearly 9. Similarly, a Bst 3x Leverage Daily ETP may have been expected t be dwn 66% r even 59.7%, hwever it is dwn nly 49.4%. The index increase by 2% and then decreases by 2% the next day fr 11 days. An investr may expect the index t be up 2% (2% - 2% + 2% - 2% ), hwever the cumulative return is less at 1.8%. A Bst 3x Leverage Daily ETP may have been expected t be up 6% (3 x 2%) r even 5.4% (3 x 1.8%) hwever due t daily cmpunding it is up nly 4.1%. Similarly, a Bst 3x Shrt Daily ETP may have been expected t be dwn 6% r even 5.4%, hwever it is dwn 7.7%. +44 (0) inf@bstetp.cm

3 Cmpunding Effect - Simple Tw-Day Scenaris The fllwing scenaris illustrate hw trending markets and vlatility affect cumulative daily returns ver a 2-day perid. Each example shws the cumulative perfrmance f the underlying index and a Bst 3x Leverage Daily ETP, which prvides 3x the daily return f the underlying Index. Daily Returns Upward Trend Daily Returns Dwnward Trend Daily Returns Vlatile The underlying index value rises 1% n day ne and rises again by 1% n day tw. be 2%, whereas the cumulative return f the index is 2.01%. The cmpunding effect has utperfrmed the sum f daily returns. The Bst Leverage Daily ETP rises 3% n day ne and rises again by 3% n day tw. prduce 3x the cumulative return f the index i.e. 6.03% (3 x 2.01%) whereas the cumulative return f the Leverage Daily ETP is 6.09%. In an upward trending market, the cumulative daily return will utperfrm the sum f psitive daily returns. Leverage expsure will magnify the cmpunding effect and is reflected in increased utperfrmance. The underlying index value falls 1% n day ne and falls again by 1% n day tw. be -2%, whereas the cumulative return f the index is %. The cmpunding effect has utperfrmed the sum f daily returns. The Bst Leverage Daily ETP falls 3% n day ne and falls again by 3% n day tw. prduce 3x the cumulative return f the index i.e % (3 x -1.99%) whereas the cumulative return f the Leverage Daily ETP is 5.91%. In a dwnward trending market, the cumulative daily return will utperfrm the sum f negative daily returns. Leverage expsure will magnify the cmpunding effect and is reflected in increased utperfrmance. The underlying index value rises 1% n day ne and falls by 1% n day tw. be, whereas the cumulative return f the index is %. The cmpunding effect has underperfrmed the sum f daily returns. The Bst Leverage Daily ETP rises 3% n day ne and falls again by 3% n day tw. prduce 3x the cumulative return f the index i.e % (3 x -0.01%) whereas the cumulative return f the Leverage Daily ETP is 0.09%. In a vlatile market, the cumulative daily return will underperfrm the sum f daily returns. Leverage expsure will magnify the cmpunding effect and is reflected in further underperfrmance. Upward Trend Index Return 3x Leveraged Daily ETP Dwnward Trend Index Return 3x Leveraged Daily ETP Vlatile Index Return 3x Leveraged Daily ETP Day 1 Return (in pints / ) +1% (1) +3% ( 3) Day 2 Ending Value Day 2 Return (in pints / ) +1% (1.01) +3% ( 3.09) Day 2 Ending Value Cmpunded 2-Day Return 2.01% 6.09% Day 1 Return (in pints / ) -1% (-1) -3% ( -3) Day 2 Ending Value Day 2 Return (in pints / ) -1% (-0.99) -3% ( -2.91) Day 2 Ending Value Cmpunded 2-Day Return -1.99% -5.91% Day 1 Return (in pints / ) +1% (1) +3% ( 3) Day 2 Ending Value Day 2 Return (in pints / ) -1% (-1.01) -3% ( -3.09) Day 2 Ending Value Cmpunded 2-Day Return -0.01% -0.09% +44 (0) inf@bstetp.cm

4 Cmpunding Effect - Histrical Examples The belw examples demnstrate hw a Bst 3x Shrt Daily ETP and Bst 3x Leverage Daily ETP perfrmed in relatin t their underlying nn-leveraged index in varius scenaris. The histrical data illustrates hw vlatility can impact returns ver a hlding perid lnger than ne day (in the examples belw, a six mnth perid is shwn). Trending Upward Market In a trending rising market bth a 3x Shrt Daily ETP and a 3x Leverage Daily ETP tend t utperfrm the nn-leveraged index return multiplied by the leverage factr. The six-mnth cumulative return f the Eur STOXX 50 NR index ending 28 th August 2009 was +55%. The 3x Leverage Daily ETP was up 224% ver the same perid and nt 165% (3 x 55%), exceeding 165% by 59%. The 3x Shrt Daily ETP was dwn 8 ver the same perid and nt -165% (3 x -55%), representing a multiple f -1.45x the perfrmance f the index. Trending Dwnward Market In a trending falling market bth a 3x Shrt Daily ETP and a 3x Leverage Daily ETP tend t utperfrm the nn-leveraged index return multiplied by the leverage factr. The six-mnth cumulative return f the Eur STOXX 50 NR index ending 27 th Octber 2008 was -4. The 3x Shrt Daily ETP was up 202% ver the same perid and nt 12 (3 x 4), exceeding 12 by 82%. The 3x Leverage Daily ETP was dwn 83% ver the same perid and nt -12 (3 x -4), representing a multiple f 2.1x the perfrmance f the index. Vlatile Market In a vlatile market bth a 3x Shrt Daily ETP and a 3x Leverage Daily ETP tend t underperfrm the nnleveraged index return multiplied by the leverage factr. The six-mnth cumulative return f the Eur STOXX 50 NR index ending 29 th January 2009 was -3. The 3x Shrt Daily ETP was up 43% ver the same perid and nt 9 (3 x 3). The 3x Leverage Daily ETP was dwn 78% ver the same perid and nt 9 (3 x -3), representing a multiple f 2.6x the perfrmance f the index. 2 Bst EURO STOXX 50 3x Leverage Daily ETP Eur STOXX 50 NR Bst EURO STOXX 50 3x Shrt Daily ETP 224% 2 Bst EURO STOXX 50 3x Leverage Daily ETP Eur STOXX 50 NR Bst EURO STOXX 50 3x Shrt Daily ETP 1 Bst EURO STOXX 50 3x Leverage Daily ETP Eur STOXX 50 NR Bst EURO STOXX 50 3x Shrt Daily ETP % % 55% % - -78% In all the abve examples, the Bst 3x Leverage Daily ETP and Bst 3x Shrt Daily ETP has perfrmed as it was designed t perfrm. The investr shuld make sure t understand the cmpunding effect as it relates t investments in general, Shrt and Leveraged ETPs in particular. +44 (0) inf@bstetp.cm

5 Abut Bst ETP Bst is an independent butique ETP prvider, ne f few independent prviders f specialised Exchange Traded Prducts (ETPs) in the Eurpean market and is the first t fcus n 3x Leveraged and 3x Shrt ETPs. Bst brings smething new t the Eurpean market with the aim f adding value t investrs. This is in cntrast t the brad 'supermarket' fferings that the majrity f ETP Issuers prvide tday. Bst's ffering targets sphisticated investrs including day traders, stck brkers, wealth managers, high frequency traders and institutinal investment managers. Bst's main selling pints include: Independent - Bst is an independent butique ETP prvider. Bst is independent frm any investment bank, swap prvider, market maker, trustee, and custdian. As a result, investr s interests are aligned with Bst. Best f breed Bst s funders have ver 20 years f experience in the ETP market. With that experience, plus the wealth f experience prvided by Bst s wrld class service prviders, investrs are able t enjy efficient prducts with liquidity, strng cunterparty risk management and relatively lw csts. Transparent Bst disclses all fees, cllateral hldings and details n its website each day. Innvative and nimble - Bst aims t be a leader in innvatin. This will be evidenced by the ETPs issued, as well as the prduct develpment and market research behind the prducts. Fcused and specialised - Bst's strategy differs frm the incumbent ETP issuers by nt fcusing n being everything t everyne. Educatin - Bst will fcus n prviding all the educatinal and thught leadership tls needed by investrs. Cntact Us If yu wuld like further infrmatin abut Bst ETP s prduct range r any f the cntent within this fact sheet, please inf@bstetp.cm, r call +44 (0) Disclaimer This cmmunicatin has been prvided by Bst ETP LLP which is an appinted representative f Mirabella Financial Services LLP which is authrised and regulated by the Financial Cnduct Authrity. The prducts discussed in this dcument are issued by Bst Issuer PLC (the Issuer ) under a Prspectus apprved by the Central Bank f Ireland as having been drawn up in accrdance with the Directive 2003/71/EC. The Prspectus has been passprted frm Ireland int the United Kingdm and is available n the websites f the Central Bank f Ireland and the Issuer. Please read the Prspectus befre yu invest in any Exchange Traded Prducts ( ETPs ). Neither the Issuer nr Bst ETP LLP is acting fr yu in any way in relatin t the investment t which this cmmunicatin relates, r prviding investment advice t yu. The infrmatin is nt an ffer t buy r sell r slicitatin f an ffer t buy r sell any security r investment. Yu are advised t seek yur wn independent legal, investment and tax r ther advice as yu see fit. The value f an investment in ETPs may g dwn as well as up and past perfrmance is nt a reliable indicatr f future perfrmance. An investment in ETPs is dependent n the perfrmance f the underlying index, less csts, but it is nt expected t match that perfrmance precisely. ETPs invlve numerus risks including amng thers, general market risks relating t the relevant underlying index, credit risks n the prvider f index swaps utilised in the ETP, exchange rate risks, interest rate risks, inflatinary risks, liquidity risks and legal and regulatry risks. ETPs ffering daily leveraged r daily shrt expsures ( Leveraged ETPs ) are prducts which feature specific risks that prspective investrs shuld understand befre investing in them. Higher vlatility f the underlying indices and hlding perids lnger than a day may have an adverse impact n the perfrmance f Leveraged ETPs. As such, Leveraged ETPs are intended fr financially sphisticated investrs wh wish t take a shrt term view n the underlying indices. As a cnsequence, Bst ETP LLP is nt prmting r marketing Bst ETPs t Retail Clients. Investrs shuld refer t the sectin entitled "Risk Factrs" and Ecnmic Overview f the ETP Securities in the Prspectus fr further details f these and ther risks assciated with an investment in Leveraged ETPs and cnsult their financial advisrs as needed. This marketing infrmatin is derived frm infrmatin generally available t the public frm surces believed t be reliable althugh Bst ETP LLP des nt warrant the accuracy r cmpleteness f such infrmatin. All registered trademarks referred t herein have been licensed fr use. Nne f the prducts discussed abve are spnsred, endrsed, sld r prmted by any registered trademark wner and such wners make n representatin r warranty regarding the advisability n dealing in any f the ETPs. +44 (0) inf@bstetp.cm

Derivative Markets and Instruments

Derivative Markets and Instruments 1 Mdule # 6 Cmpnent # 1 This Cmpnent: fcuses n the basics f as part f ur examinatin f Derivatives. assumes a base level f financial thery, but attempts t add a level f practical applicatin. We attempt

More information

Hedging Rising Interest Rates with the Horizons BetaPro U.S. 30-year Bond Bear Plus ETF. Adam Felesky CEO, Horizons BetaPro ETFs 1

Hedging Rising Interest Rates with the Horizons BetaPro U.S. 30-year Bond Bear Plus ETF. Adam Felesky CEO, Horizons BetaPro ETFs 1 Hedging Rising Interest Rates with the Hrizns BetaPr U.S. 30-year Bnd Bear Plus ETF Adam Felesky CEO, Hrizns BetaPr ETFs 1 U.S. 30-year Bnd Bull + & Bear + ETFs Investment Objectives: The HBP U.S. 30-year

More information

Aurora Updates Volatility: Where are we now?

Aurora Updates Volatility: Where are we now? Aurra Updates Vlatility: Where are we nw? 2 July 2015 Executive Summary With the clse f the 2014-2015 financial year, markets are fcused n the glbal ramificatins f the Greek debt crisis/ptential exit f

More information

GS Momentum Builder Multi-Asset Class Index

GS Momentum Builder Multi-Asset Class Index GS Mmentum Builder Multi-Asset Class Index INDEX INFORMATION Ticker RIC. Thmsn Identifier SLA8GS-ST Index Spnsr Gldman, Sachs & C. Currency USD Number f Underliers max. 9 Vlatility Target 4.50% Daily Vlatility

More information

GS Momentum Builder Multi-Asset 5 ER Index

GS Momentum Builder Multi-Asset 5 ER Index INDEX INFORMATION STRATEGY OVERVIEW¹ Ticker RIC Thmsn Identifier GSMBMA5.GSMBMA5 SLA7PH-ST The GS Mmentum Builder Multi-Asset 5 ER ( GSMBMA5 ) Index: Prvides expsure t ETFs whse underlying indexes track

More information

Project Management Fact Sheet:

Project Management Fact Sheet: Prject Fact Sheet: Managing Small Prjects Versin: 1.2, Nvember 2008 DISCLAIMER This material has been prepared fr use by Tasmanian Gvernment agencies and Instrumentalities. It fllws that this material

More information

RQ10.06 AACo Share Trading Policy

RQ10.06 AACo Share Trading Policy Australian Agricultural Cmpany Limited ACN 010 892 270 RQ10.06 AAC Share Trading Plicy Versin 5 This plicy was apprved by the Bard f Australian Agricultural Cmpany Limited n 15 December 2010. This plicy

More information

Here are some simple guidelines to follow for making wise investments:

Here are some simple guidelines to follow for making wise investments: FAQ - Investment 1. What affects the value f mney? Mney has a tendency t lse its value ver time because the price f gds and services has an upward tendency. This is called inflatin. Here are sme factrs

More information

How much life insurance do I need? Wrong question!

How much life insurance do I need? Wrong question! Hw much life insurance d I need? Wrng questin! We are ften asked this questin r sme variatin f it. We believe it is NOT the right questin t ask. What yu REALLY need is mney, cash. S the questin shuld be

More information

Spread Bet Terms: Deposit Accounts

Spread Bet Terms: Deposit Accounts Spread Bet Terms: Depsit Accunts 1. Structure 1.1 When we engage in Spread Betting with yu, we d s n the basis f: - ur General Terms; these terms, i.e. ur Spread Terms. 1.2 The Spread Terms deal with matters

More information

INVESTMENT BOND SUITABILITY QUESTIONNAIRE

INVESTMENT BOND SUITABILITY QUESTIONNAIRE INVESTMENT BOND SUITABILITY QUESTIONNAIRE We want t give yu the best financial advice. T d this, we will ask yu sme detailed questins t help us understand yur circumstances and bjectives. This will enable

More information

DIGITAL MARKETING STRATEGY CHECKLIST

DIGITAL MARKETING STRATEGY CHECKLIST DIGITAL MARKETING STRATEGY CHECKLIST [CAMPAIGN NAME HERE] 1. SET CAMPAIGN GOALS What is yur mtivatin fr running this campaign? (e.g. sell 20,000 wrth f gift vuchers in x number f mnths) Are yur gals SMART?

More information

Crnwall Partners in Care

Crnwall Partners in Care Crnwall Partners in Care Mving Frward Versin 2.0 8 th January 2014 By Richard Mnk Crnwall Partners in Care August 2013 Page 1 f 6 CPIC mving frward This dcument has been created t help prvide a little

More information

CMS Eligibility Requirements Checklist for MSSP ACO Participation

CMS Eligibility Requirements Checklist for MSSP ACO Participation ATTACHMENT 1 CMS Eligibility Requirements Checklist fr MSSP ACO Participatin 1. General Eligibility Requirements ACO participants wrk tgether t manage and crdinate care fr Medicare fee-fr-service beneficiaries.

More information

Spread Bet Terms: Deposit Accounts

Spread Bet Terms: Deposit Accounts Spread Bet Terms: Depsit Accunts 1. Structure 1.1 When we engage in Spread Betting with yu, we d s n the basis f: - ur General Terms; these terms, i.e. ur Spread Terms. 1.2 The Spread Terms deal with matters

More information

DALBAR Due Diligence: Trust, but Verify

DALBAR Due Diligence: Trust, but Verify BEST INTEREST INVESTMENT RECOMMENDATIONS Advisr Rle under Best Interest Regulatins January 27, 2016 In the era when the cntractual bligatin is t act in the client s best interest, investment decisins can

More information

HOW TO SELECT A LIFE INSURANCE COMPANY

HOW TO SELECT A LIFE INSURANCE COMPANY HOW TO SELECT A LIFE INSURANCE COMPANY There will prbably be hundreds f life insurance cmpanies t chse frm when yu decide t purchase a life insurance plicy. Hw d yu decide which ne? Mst cmpanies are quite

More information

Retirement Planning Options Annuities

Retirement Planning Options Annuities Retirement Planning Optins Annuities Everyne wants a glden retirement. But saving fr retirement is n easy task. The baby bmer generatin is graying. Mre and mre peple are appraching retirement age. With

More information

Production, Opportunity Cost. The Economic Problem

Production, Opportunity Cost. The Economic Problem Lecture 2 Prductin, Opprtunity Cst and Relative Price Eric Dviak Principles f Micrecnmics The Ecnmic Prblem What will be prduced? Basic needs: fd, clthing, shelter, etc. Nn-essentials: fish tanks, televisins,

More information

FINDING A GOOD WEB PROFESSIONAL

FINDING A GOOD WEB PROFESSIONAL TUTORIAL 5 FINDING A GOOD WEB PROFESSIONAL This tutrial has been prduced by The Australian Turism Data Warehuse as part f the cmplete nline educatin prgram, Turism e-kit DISCLAIMER: All cntent n this website

More information

FORM ADV (Paper Version) UNIFORM APPLICATION FOR INVESTMENT ADVISER REGISTRATION AND REPORT FORM BY EXEMPT REPORTING ADVISERS

FORM ADV (Paper Version) UNIFORM APPLICATION FOR INVESTMENT ADVISER REGISTRATION AND REPORT FORM BY EXEMPT REPORTING ADVISERS APPENDIX A FORM ADV (Paper Versin) UNIFORM APPLICATION FOR INVESTMENT ADVISER REGISTRATION AND REPORT FORM BY EXEMPT REPORTING ADVISERS Frm ADV: General Instructins Read these instructins carefully befre

More information

How to put together a Workforce Development Fund (WDF) claim 2015/16

How to put together a Workforce Development Fund (WDF) claim 2015/16 Index Page 2 Hw t put tgether a Wrkfrce Develpment Fund (WDF) claim 2015/16 Intrductin What eligibility criteria d my establishment/s need t meet? Natinal Minimum Data Set fr Scial Care (NMDS-SC) and WDF

More information

Spread Bet Terms: Deposit Accounts

Spread Bet Terms: Deposit Accounts Spread Bet Terms: Depsit Accunts 1. Structure 1.1 When we engage in Spread Betting with yu, we d s n the basis f: - ur General Terms; these terms, i.e. ur Spread Terms. 1.2 The Spread Terms deal with matters

More information

Municipal Advisor Registration

Municipal Advisor Registration FACT SHEET Municipal Advisr Registratin SEC Open Meeting Sept. 18, 2013 The Securities and Exchange Cmmissin tday will cnsider whether t adpt a rule that wuld establish a permanent registratin regime fr

More information

FINANCE SCRUTINY SUB-COMMITTEE

FINANCE SCRUTINY SUB-COMMITTEE REPORT FOR: PERFORMANCE AND FINANCE SCRUTINY SUB-COMMITTEE Date f Meeting: 6 January 2015 Subject: Staff Survey and Sickness Absence Mnitring Results and Actin plans Respnsible Officer: Scrutiny Lead Member

More information

Relationship Disclosure Document

Relationship Disclosure Document Relatinship Disclsure Dcument Intrductin Lightyear Capital Inc. wuld like t welcme yu as a client f ur firm. We very much hpe t build a relatinship with yu that yu will find highly satisfactry. The purpse

More information

Morningstar Document Research

Morningstar Document Research Mrningstar Dcument Research FORM SC 13G/A CAPITAL VENTURES INTERNATIONAL - JRCC Filed: February 13, 2014 (perid: ) Amendment t the SC 13G filing The infrmatin cntained herein may nt be cpied, adapted r

More information

WHAT YOU NEED TO KNOW ABOUT. Protecting your Privacy

WHAT YOU NEED TO KNOW ABOUT. Protecting your Privacy WHAT YOU NEED TO KNOW ABOUT Prtecting yur Privacy YOUR PRIVACY IS OUR PRIORITY Credit unins have a histry f respecting the privacy f ur members and custmers. Yur Bard f Directrs has adpted the Credit Unin

More information

Small Business Fraud Custom Study among Small Business Owners Conducted for SunTrust Banks/National Small Business Association/Edelman

Small Business Fraud Custom Study among Small Business Owners Conducted for SunTrust Banks/National Small Business Association/Edelman Small Business Fraud Custm Study amng Small Business Owners Cnducted fr SunTrust Banks/Natinal Small Business Assciatin/Edelman Octber 17, 2007 Objective & Methdlgy Objective In cllabratin with SunTrust

More information

How To Measure Call Quality On Your Service Desk

How To Measure Call Quality On Your Service Desk Hw T Measure Call Quality On Yur Service Desk - 1 - Declaratin We believe the infrmatin in this dcument t be accurate, relevant and truthful based n ur experience and the infrmatin prvided t us t date.

More information

Application form Research Fellowship Leiden Law School for the period 2016-2018

Application form Research Fellowship Leiden Law School for the period 2016-2018 Applicatin frm Research Fellwship Leiden Law Schl fr the perid 2016-2018 This frm cmprises three parts. Parts 1 and II are used t determine the decisin n yur applicatin. Part III is ptinal. Please submit

More information

CFD AND SPOT FOREX TERMS: DEPOSIT ACCOUNTS

CFD AND SPOT FOREX TERMS: DEPOSIT ACCOUNTS 1. Structure 1.1 When we engage in cfd r spt frex trading with yu, we d s n the basis f: - ur General Terms; these terms, i.e. ur CFD and Spt Frex Terms. 1.2 The CFD and Spt Frex Terms deal with matters

More information

Fixed vs. Variable Interest Rates

Fixed vs. Variable Interest Rates Fixed vs. Variable Interest Rates Understanding the Advantages and Disadvantages f Each Rate Type When shpping fr financial prducts, there are a lt f factrs t cnsider. Much has changed in the financial

More information

Internal Audit Charter and operating standards

Internal Audit Charter and operating standards Internal Audit Charter and perating standards 2 1 verview This dcument sets ut the basis fr internal audit: (i) the Internal Audit charter, which establishes the framewrk fr Internal Audit; and (ii) hw

More information

NHPCO Guidelines for Using CAHPS Hospice Survey Results

NHPCO Guidelines for Using CAHPS Hospice Survey Results Intrductin NHPCO Guidelines fr Using CAHPS Hspice Survey Results The Centers fr Medicare and Medicaid Services (CMS) has develped the Cnsumer Assessment f Healthcare Prviders and Systems (CAHPS ) Hspice

More information

CFD and Spot Forex Terms: Deposit Accounts

CFD and Spot Forex Terms: Deposit Accounts CFD and Spt Frex Terms: Depsit Accunts 1. Structure 1.1 When we engage in CFD r Spt Frex trading with yu, we d s n the basis f: - ur General Terms; these terms, i.e. ur CFD and Spt Frex Terms. 1.2 The

More information

CFD and Spot Forex Terms: Deposit Accounts

CFD and Spot Forex Terms: Deposit Accounts CFD and Spt Frex Terms: Depsit Accunts 1. Structure 1.1 When we engage in CFD r Spt Frex trading with yu, we d s n the basis f: - ur General Terms; these terms, i.e. ur CFD and Spt Frex Terms. 1.2 The

More information

7 October 2011. Re: Themed Inspection into Third Party Personal Injury Claims. Dear

7 October 2011. Re: Themed Inspection into Third Party Personal Injury Claims. Dear 7 Octber 2011 Re: Themed Inspectin int Third Party Persnal Injury Claims Dear During 2011 the Central Bank f Ireland ( Central Bank ) undertk a themed inspectin prject in relatin t the prcessing f third

More information

In addition to assisting with the disaster planning process, it is hoped this document will also::

In addition to assisting with the disaster planning process, it is hoped this document will also:: First Step f a Disaster Recver Analysis: Knwing What Yu Have and Hw t Get t it Ntes abut using this dcument: This free tl is ffered as a guide and starting pint. It is des nt cver all pssible business

More information

Improved ADP and ACP Safe Harbor Plan Designs

Improved ADP and ACP Safe Harbor Plan Designs Imprtant Infrmatin Plan Administratin and Operatin April 2000* Imprved ADP and ACP Safe Harbr Plan Designs WHO'S AFFECTED This infrmatin applies t defined cntributin plans with a 401(k) feature r emplyer

More information

Notice of Protection Provided by Utah Life and Health Insurance Guaranty Association

Notice of Protection Provided by Utah Life and Health Insurance Guaranty Association Ntice f Prtectin Prvided by Utah Life and Health Insurance Guaranty Assciatin This ntice prvides a brief summary f the Utah Life and Health Insurance Guaranty Assciatin ("the Assciatin") and the prtectin

More information

What Happens To My Benefits If I Get a Bunch of Money? TANF Here is what happens if you are on the TANF program when you get lump-sum income:

What Happens To My Benefits If I Get a Bunch of Money? TANF Here is what happens if you are on the TANF program when you get lump-sum income: 126 Sewall Street Augusta, Maine 04330-6822 TTY/Vice: (207) 626-7058 Fax: (207) 621-8148 www.mejp.rg What Happens T My Benefits If I Get a Bunch f Mney? Each prgram, (TANF, SSI, MaineCare, etc.) has its

More information

Allocation to Investment Grade Corporate Bonds is it time to reconsider? KPMG Investment Advisory August 2013

Allocation to Investment Grade Corporate Bonds is it time to reconsider? KPMG Investment Advisory August 2013 Allcatin t Investment Grade Crprate Bnds is it time t recnsider? KPMG Investment Advisry August 2013 Intrductin In this paper we take a fresh lk at the investment case fr UK Investment Grade Crprate Bnds,

More information

Search Engine Optimisation and Web Analytics

Search Engine Optimisation and Web Analytics E-Cmmerce Applicatins Prmting yur Site: Search Engine Optimisatin and Web Analytics Sessin 6 1 Next steps Prmting yur Business Having develped website/e-shp shp next step is t prmte the business Marketing

More information

What Does Specialty Own Occupation Really Mean?

What Does Specialty Own Occupation Really Mean? What Des Specialty Own Occupatin Really Mean? Plicy definitins are cnfusing, nt nly t cnsumers but als t many f the insurance prfessinals wh sell them. Belw we will try t prvide an understandable explanatin

More information

Attachment 2 BID PROPOSAL SUBMISSION GUIDE OCTOBER 2014 SOLICITATION

Attachment 2 BID PROPOSAL SUBMISSION GUIDE OCTOBER 2014 SOLICITATION Attachment 2 BID PROPOSAL SUBMISSION GUIDE OCTOBER 2014 SOLICITATION 1. Cntact Us If yu encunter difficulties in submitting yur Bid Prpsals nline, please cntact us: 2. Intrductin The PPL Electric RFP Team

More information

A Quick Read on the State of Small Business and the Small Business Success Index 2009 Baseline Study of Small Business Success

A Quick Read on the State of Small Business and the Small Business Success Index 2009 Baseline Study of Small Business Success A Quick Read n the State f Small Business and the Small Business Success Index 2009 Baseline Study f Small Business Success March 12, 2009 Spnsred by: Netwrk Slutins, LLC and Rbert H. Smith Schl f Business,

More information

Standards and Procedures for Approved Master's Seminar Paper or Educational Project University of Wisconsin-Platteville Requirements

Standards and Procedures for Approved Master's Seminar Paper or Educational Project University of Wisconsin-Platteville Requirements Standards and Prcedures fr Apprved Master's Seminar Paper r Educatinal Prject University f Wiscnsin-Platteville Requirements Guidelines Apprved by the Graduate Cuncil University f Wiscnsin-Platteville

More information

Privacy Policy. The Central Equity Group understands how highly people value the protection of their privacy.

Privacy Policy. The Central Equity Group understands how highly people value the protection of their privacy. Privacy Plicy The Central Equity Grup understands hw highly peple value the prtectin f their privacy. Fr that reasn, the Central Equity Grup takes particular care in dealing with any persnal and sensitive

More information

Equal Pay Audit 2014 Summary

Equal Pay Audit 2014 Summary Equal Pay Audit 2014 Summary Abut the dcument The fllwing summary is an abridged versin f Ofcm s equal pay audit 2014. In the full versin f the reprt we set ut ur key findings, cmment n any issues arising

More information

Revised October 27, 2011 Page 1 of 6

Revised October 27, 2011 Page 1 of 6 Keystne STARS Accreditatin Applicatin Philsphy The Keystne STARS prgram is Pennsylvania s QRIS which began in 2002. There are fur quality levels frm STAR 1 t STAR 4, each level building n the prir levels;

More information

The Scottish Investment Trust PLC. Annual General Meeting 30 January 2015

The Scottish Investment Trust PLC. Annual General Meeting 30 January 2015 Annual General Meeting 3 January 215 Investment Team Alasdair McKinnn with SIT since: 23 Martin Rbertsn Assistant Manager with SIT since: 24 Hugh Duff Assistant Manager with SIT since: 24 Hward Kippax

More information

Life Maker Pension Plan

Life Maker Pension Plan COVER PAGE Life Maker Pensin Plan IN THIS POLICY, THE INVESTMENT RISK IN INVESTMENT PORTFOLIO IS BORNE BY THE POLICYHOLDER. A pensin plan that helps yu plan yur secnd innings. INSIDE PAGES The Life Maker

More information

Virtual Meetings and Virtual Teams Using Technology to Work Smarter

Virtual Meetings and Virtual Teams Using Technology to Work Smarter http://www.psu.edu/president/pia/innvatin/ INNOVATION INSIGHT SERIES NUMBER 9 Virtual Meetings and Virtual Teams Using Technlgy t Wrk Smarter Yu need t have a meeting. Sme f the peple yu d like t include

More information

Connecticut State Department of Education 2014-15 School Health Services Information Survey

Connecticut State Department of Education 2014-15 School Health Services Information Survey Cnnecticut State Department f Educatin 2014-15 Schl Health Services Infrmatin Survey General Directins fr Cmpletin by Schl Nurse Crdinatr/Supervisr This Schl Health Services Infrmatin Survey was designed

More information

Spread Bet Terms: Standard Credit Accounts

Spread Bet Terms: Standard Credit Accounts Spread Bet Terms: Standard Credit Accunts 1. Structure 1.1 When we engage in Spread Betting with yu, we d s n the basis f: - ur General Terms; these terms, i.e. ur Spread Terms. 1.2 The Spread Terms deal

More information

PLANNING FOR QUALITY CARE AND INDEPENDENCE. Why you need to plan for long-term care assistance, and what funding options are available.

PLANNING FOR QUALITY CARE AND INDEPENDENCE. Why you need to plan for long-term care assistance, and what funding options are available. PLANNING FOR QUALITY CARE AND INDEPENDENCE Why yu need t plan fr lng-term care assistance, and what funding ptins are available. PLANNING FOR QUALITY CARE AND INDEPENDENCE The value f planning ahead The

More information

In this chapter, you will learn to use net present value analysis in cost and price analysis.

In this chapter, you will learn to use net present value analysis in cost and price analysis. 9.0 - Chapter Intrductin In this chapter, yu will learn t use net present value analysis in cst and price analysis. Time Value f Mney. The time value f mney is prbably the single mst imprtant cncept in

More information

ARE YOU INTERESTED IN THE PRIOR LEARNING ASSESSMENT (PLA) PROGRAM?

ARE YOU INTERESTED IN THE PRIOR LEARNING ASSESSMENT (PLA) PROGRAM? ARE YOU INTERESTED IN THE PRIOR LEARNING ASSESSMENT (PLA) PROGRAM? City University f Seattle recgnizes that learning ccurs in many different ways and under varied circumstances. As a result, the University

More information

R o t h IRAs : How They W o r k and How to Use Them

R o t h IRAs : How They W o r k and How to Use Them R t h IRAs : Hw They W r k and Hw t Use Them Rth IRAs differ frm ther tax-favred retirement plans, including ther IRAs (called "traditinal IRAs"), in that they prmise cmplete tax exemptin n distributin.

More information

What payments will I need to make during the construction phase? Will the lender advance construction funds prior to the work being completed?

What payments will I need to make during the construction phase? Will the lender advance construction funds prior to the work being completed? Q&A What is a cnstructin lan? A cnstructin lan prvides the financing fr the cnstructin f yur new hme. Cnstructin lans may be structured as a single r tw-settlement transactin. Cnstructin lans culd include

More information

VET FEE-HELP Frequently Asked Questions for Students May 2010

VET FEE-HELP Frequently Asked Questions for Students May 2010 Hw d I apply? VET FEE-HELP Frequently Asked Questins fr Students May 2010 If yu are eligible fr VET FEE-HELP assistance and wuld like t btain a VET FEE-HELP lan, yu shuld btain a Request fr VET FEE-HELP

More information

Using PayPal Website Payments Pro UK with ProductCart

Using PayPal Website Payments Pro UK with ProductCart Using PayPal Website Payments Pr UK with PrductCart Overview... 2 Abut PayPal Website Payments Pr & Express Checkut... 2 What is Website Payments Pr?... 2 Website Payments Pr and Website Payments Standard...

More information

Dampier Bunbury Pipeline (DBP)

Dampier Bunbury Pipeline (DBP) Limited ABN 59 001 777 591 AFSL 232497 April 2011 (Update) Cst f Debt Summary Paper Dampier Bunbury Pipeline (DBP) IMPORTANT NOTE Nte 1 This dcument has been prepared by AMP Capital Investrs Limited (AMP

More information

Business Plan Overview

Business Plan Overview Business Plan Overview Organizatin and Cntent Summary A business plan is a descriptin f yur business, including yur prduct yur market, yur peple and yur financing needs. Yu shuld cnsider that a well prepared

More information

CREDIT REPORTING USER GUIDE

CREDIT REPORTING USER GUIDE Suthwest Business Credit Services, User Guide CREDIT REPORTING USER GUIDE Last Mdified: 5/6/14 Last Mdified: 5/6/14 1 Suthwest Business Credit Services, User Guide Table f Cntents Intrductin... 3 Hw T

More information

SEC Proposes New Regulatory Framework for Crowdfunding

SEC Proposes New Regulatory Framework for Crowdfunding SEC Prpses New Regulatry Framewrk fr Crwdfunding OCTOBER 31, 2013 KELLEY DRYE CLIENT ADVISORY On Octber 23, 2013, the Securities and Exchange Cmmissin (the SEC ) prpsed lng-awaited rules that wuld implement

More information

Travel Insurance. Is your insurance company listening to you? Handbook on

Travel Insurance. Is your insurance company listening to you? Handbook on Is yur insurance cmpany listening t yu? If yur cmplaints have nt been addressed by yur insurance cmpany, please cntact t register yur cmplaints and track their status r yu may email us at cmplaints@irda.gv.in

More information

Request for Research Proposal

Request for Research Proposal Request fr Prject Prpsals Perspectives n Life, Persns and the Csms Science, Philsphy and Thelgy in Latin America The Ian Ramsey Centre (IRC) fr Science and Religin University f Oxfrd Request fr Research

More information

SBA 504 Financing. Long Term Asset Financing Made Possible. Glen Heller, Relationship Manager Nancy Sheridan, Specialty Finance Officer

SBA 504 Financing. Long Term Asset Financing Made Possible. Glen Heller, Relationship Manager Nancy Sheridan, Specialty Finance Officer SBA 504 Financing Lng Term Asset Financing Made Pssible Glen Heller, Relatinship Manager Nancy Sheridan, Specialty Finance Officer These prpsals are cntingent upn final Chase Bank review and apprval frm

More information

Are Insurance Premiums Deductible?

Are Insurance Premiums Deductible? Are Insurance Premiums Deductible? December 2011 Can I deduct the premiums? That s a questin yu prbably hear when yu re presenting an insurance cncept. Unfrtunately, the answer is generally n insurance

More information

Plus500CY Ltd. Statement on Privacy and Cookie Policy

Plus500CY Ltd. Statement on Privacy and Cookie Policy Plus500CY Ltd. Statement n Privacy and Ckie Plicy Statement n Privacy and Ckie Plicy This website is perated by Plus500CY Ltd. ("we, us r ur"). It is ur plicy t respect the cnfidentiality f infrmatin and

More information

Chris Chiron, Interim Senior Director, Employee & Management Relations Jessica Moore, Senior Director, Classification & Compensation

Chris Chiron, Interim Senior Director, Employee & Management Relations Jessica Moore, Senior Director, Classification & Compensation TO: FROM: HR Officers & Human Resurces Representatives Chris Chirn, Interim Senir Directr, Emplyee & Management Relatins Jessica Mre, Senir Directr, Classificatin & Cmpensatin DATE: May 26, 2015 RE: Annual

More information

Public consultation paper

Public consultation paper Public cnsultatin paper Nvember 2012 Public cnsultatin n guidelines fr prfessinal indemnity insurance arrangements fr nurses and nurse practitiners. Please prvide feedback by email t: nmbafeedback@ahpra.gv.au

More information

2014 Q3 Earnings Conference Call. November 6, 2014

2014 Q3 Earnings Conference Call. November 6, 2014 2014 Q3 Earnings Cnference Call Nvember 6, 2014 This presentatin includes certain frward-lking statements that are made as f the date heref and are based upn current expectatins, which invlve risks and

More information

Directives to LHINs in respect of Reporting Requirements under the BPSAA. Issued By Minister of Health and Long-Term Care

Directives to LHINs in respect of Reporting Requirements under the BPSAA. Issued By Minister of Health and Long-Term Care Directives t LHINs in respect f Reprting Requirements under the BPSAA Issued By Minister f Health and Lng-Term Care Effective April 1, 2011 Table f Cntents 1. BACKGROUND... 2 2. REPORT ON THE USE OF CONSULTANTS...

More information

How To Understand The Financial Structure Of A Hedge Fund

How To Understand The Financial Structure Of A Hedge Fund Glbal Prime Finance Hedge Fund Cnsulting Grup Hedge Fund Cmpensatin Trends and Deferred Cmpensatin Plans fr US Funds Ntes frm DB Glbal Prime Finance Cnsulting Dinners Chicag / Dallas July 2011 General

More information

Welcome to CNIPS Training: CACFP Claim Entry

Welcome to CNIPS Training: CACFP Claim Entry Welcme t CNIPS Training: CACFP Claim Entry General Cmments frm SCN CACFP claiming begins with submissin f the Octber claim due by Nvember 15, 2012. Timelines/Due Dates With CNIPS, SCN will cntinue t enfrce

More information

What are the qualifications for teachers and paraprofessionals who are hired to work in a preschool program?

What are the qualifications for teachers and paraprofessionals who are hired to work in a preschool program? FAQ n Indiana Title I Preschls Qualificatins What are the qualificatins fr teachers and paraprfessinals wh are hired t wrk in a preschl prgram? Preschl teachers and assistants are expected t meet the highest

More information

Briefing 4 Inquests and the disclosure of information to the coroner

Briefing 4 Inquests and the disclosure of information to the coroner briefing February 2013 The Francis Reprt Briefing 4 Inquests and the disclsure f infrmatin t the crner Key chapters Key recmmendatins 2, 11, 14, 22 274, 45, 273, 282, 283, 17 There is a requirement nt

More information

Research Findings from the West Virginia Virtual School Spanish Program

Research Findings from the West Virginia Virtual School Spanish Program Research Findings frm the West Virginia Virtual Schl Spanish Prgram Funded by the U.S. Department f Educatin Cnducted by R0cKMAN ETAL San Francisc, CA, Chicag, IL, and Blmingtn, IN Octber 4, 2006 R0cKMAN

More information

Captive outsourcing models

Captive outsourcing models Captive utsurcing mdels India TP hygiene wrkshp Presenter: Vishnu Bagri Octber 23, 2013 2013 Transfer Pricing Assciates Hlding B.V. BACKDROP + India has evlved as a premier utsurcing hub fr IT, ITES, engineering

More information

Space Exploration Classroom Activity

Space Exploration Classroom Activity Space Explratin Classrm Activity The Classrm Activity intrduces students t the cntext f a perfrmance task, s they are nt disadvantaged in demnstrating the skills the task intends t assess. Cntextual elements

More information

Presentation: The Demise of SAS 70 - What s Next?

Presentation: The Demise of SAS 70 - What s Next? Presentatin: The Demise f SAS 70 - What s Next? September 15, 2011 1 Presenters: Jeffrey Ziplw - Partner BlumShapir Jennifer Gerasimv Senir Manager Delitte. SAS 70 Backgrund and Overview Purpse f a SAS

More information

FAQs about Registration & Licensing in Dubai

FAQs about Registration & Licensing in Dubai FAQs abut Registratin & Licensing in Dubai Trade Names 1. Is it required t register a trade name in rder t apply fr an initial apprval? N, a trade name may be bked fr ne year renewable perid, against payment

More information

Issue Brief. SBC Distribution Rules for Employer Sponsored Health Plans October 2012. Summary. Which Plans Are Required to Provide the SBC?

Issue Brief. SBC Distribution Rules for Employer Sponsored Health Plans October 2012. Summary. Which Plans Are Required to Provide the SBC? Issue Brief SBC Distributin Rules fr Emplyer Spnsred Health Plans Octber 2012 Summary The Affrdable Care Act (ACA) expands ERISA's disclsure requirements by requiring that a summary f benefits and cverage

More information

A Critical Analysis of Counterparty Credit Risk and CVA in a Basel III World. Jon Gregory, Partner

A Critical Analysis of Counterparty Credit Risk and CVA in a Basel III World. Jon Gregory, Partner A Critical Analysis f Cunterparty Credit Risk and CVA in a Basel III Wrld Jn Gregry, Partner www.slum-financial.cm 2 Regulatin and the difference guises f CVA Credit spread mapping Cmparisn f default risk

More information

The Ohio Board of Regents Credit When It s Due process identifies students who

The Ohio Board of Regents Credit When It s Due process identifies students who Credit When It s Due/ Reverse Transfer FAQ fr students Ohi is participating in a natinal grant initiative, Credit When It s Due, designed t implement reverse-transfer, which is a prcess t award assciate

More information

Options, Futures, and Other Derivatives

Options, Futures, and Other Derivatives Business 70.4 Optins, Futures, and Cmmdities Prfessr Myles Bassell http://userhme.brklyn.cuny.edu/bassell/ Phne: (718)951-5317 Email: prfessrbassell2@yah.cm *** check YOUR email daily Office Hurs: **By

More information

Guidance for Financial Analysts to model the impact of aircraft noise on Flughafen Zürich AG s financial statements

Guidance for Financial Analysts to model the impact of aircraft noise on Flughafen Zürich AG s financial statements Guidance fr Financial Analysts t mdel the impact f aircraft nise n Flughafen Zürich AG s financial statements Zurich Airprt, March 17, 2015 Intrductin The bjective f this dcument is t explain the impact

More information

Access EEC s Web Applications... 2 View Messages from EEC... 3 Sign In as a Returning User... 3

Access EEC s Web Applications... 2 View Messages from EEC... 3 Sign In as a Returning User... 3 EEC Single Sign In (SSI) Applicatin The EEC Single Sign In (SSI) Single Sign In (SSI) is the secure, nline applicatin that cntrls access t all f the Department f Early Educatin and Care (EEC) web applicatins.

More information

PA 14: Sustainable Investment

PA 14: Sustainable Investment PA 14: Sustainable Investment 4 pints available A. Credit Ratinale This credit recgnizes institutins that use their investment pwer t prmte sustainability. There are a variety f appraches an institutin

More information

PEARL LINGUISTICS YOUR NEW LANGUAGE SERVICE PROVIDER FREQUENTLY ASKED QUESTIONS

PEARL LINGUISTICS YOUR NEW LANGUAGE SERVICE PROVIDER FREQUENTLY ASKED QUESTIONS PEARL LINGUISTICS YOUR NEW LANGUAGE SERVICE PROVIDER FREQUENTLY ASKED QUESTIONS 1) Hw d I determine which service I need? 2) Hw d I bk face t face interpreters? 3) Hw d I bk telephne interpreters? 4) Hw

More information

Summary of online survey on contributions

Summary of online survey on contributions Summary f nline survey n cntributins Frm June 20 th t July 14 th an nline-based cnsultatin was pened fr feedback n key questins cncerning the legal acts fr cntributins f credit institutins t reslutin financing

More information

Office 365, Microsoft Dynamics CRM Online, Windows Intune, and EMS Digital Partner of Record FAQ June 2015

Office 365, Microsoft Dynamics CRM Online, Windows Intune, and EMS Digital Partner of Record FAQ June 2015 Office 365, Micrsft Dynamics CRM Online, Windws Intune, and EMS Digital Partner f Recrd FAQ June 2015 On March 2, 2015, Micrsft launched Digital Partner f Recrd (Digital POR) fr Office 365, Micrsft Dynamics

More information

Credit Default Swaps

Credit Default Swaps GGY AXIS 5001 Ynge Street Suite 1300 Trnt, ON M2N 6P6 Phne: 416-250-6777 Tll free: 1-877-GGY-AXIS Fax: 416-250-6776 Email: axis@ggy.cm Web: www.ggy.cm Table f Cntents BACKGROUND... 1 CDS INDEX TRANSACTIONS...

More information

Financial advisr & Consultant Surveys - A Review

Financial advisr & Consultant Surveys - A Review INVESTOR PREFERENCES IN SELECTING A FINANCIAL ADVISOR December 1, 2014 1 Table f Cntents Page Objectives & Methdlgy. 3 Executive Summary 4 Detailed Findings... 6 Questinnaire. 14 2 Objectives & Methdlgy

More information

Systems Support - Extended

Systems Support - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets

More information

Prepaid Phones Dealers - How to become one?!

Prepaid Phones Dealers - How to become one?! Prepaid Phnes Dealers - Hw t becme ne?! Mbile phne distributrs are a critical part f a prepaid wireless prvider's success! D yu want t becme a cell phne distributr? Here yu'll learn abut what it takes

More information

ITIL Service Offerings & Agreement (SOA) Certification Program - 5 Days

ITIL Service Offerings & Agreement (SOA) Certification Program - 5 Days ITIL Service Offerings & Agreement (SOA) Certificatin Prgram - 5 Days Prgram Overview ITIL is a set f best practices guidance that has becme a wrldwide-adpted framewrk fr Infrmatin Technlgy Services Management

More information