2014 Q3 Earnings Conference Call. November 6, 2014

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1 2014 Q3 Earnings Cnference Call Nvember 6, 2014

2 This presentatin includes certain frward-lking statements that are made as f the date heref and are based upn current expectatins, which invlve risks and uncertainties assciated with ur business and the ecnmic envirnment in which the business perates. All such statements are made pursuant t the safe harbur prvisins f, and are intended t be frwardlking statements under applicable Canadian securities laws. Any statements cntained herein that are nt statements f histrical facts may be deemed t be frward-lking statements. Fr example, the wrds anticipate, believe, plan, estimate, expect, intend, shuld, may, culd, bjective and similar expressins are intended t identify frward-lking statements. This presentatin includes, but is nt limited t, frward lking statements regarding TeraG s crss selling pprtunities, revenue grwth, churn reductin and acquisitin pprtunities. By their nature, frward-lking statements require us t make assumptins and are subject t inherent risks and uncertainties. We cautin readers f this dcument nt t place undue reliance n ur frward-lking statements as a number f factrs culd cause actual future results, cnditins, actins r events t differ materially frm the targets, expectatins, estimates r intentins expressed with the frward-lking statements. When relying n frward-lking statements, whether written r ral, t make decisins with respect t the Cmpany, investrs and thers shuld carefully cnsider the risks, uncertainties and assumptins, including the risk that crssselling f TeraG s prducts and services may nt succeed, revenue grwth and churn reductin strategies may nt materialize, pprtunities fr acquisitins may nt becme available r are at unfavurable terms t TeraG, thse risks set frth in the Risk Factrs sectin in ur annual MD&A fr the year ended December 31, 2013 available n and ther uncertainties and ptential events. In particular, if any f the risks materialize, the expectatins, and the predictins based n them, f the Cmpany may need t be re-evaluated. Cnsequently, all f the frward-lking statements in this presentatin are expressly qualified by these cautinary statements and ther cautinary statements r factrs cntained herein, and there can be n assurance that the actual results r develpments anticipated by the Cmpany will be realized r, even if substantially realized, that they will have the expected cnsequences fr the Cmpany. Except as may be required by applicable Canadian securities laws, the Cmpany des nt intend, and disclaims any bligatin t update r revise any frward-lking statements, whether ral r written as a result f new infrmatin, future events r therwise. 2

3 Stewart Lyns President & Chief Executive Officer

4 TeraG Prduct Set TeraG prvides B2B IT services acrss Canada n three pillars: Access services Data center services Clud services Launched in Q3 Three cre strengths f TeraG include: Large existing base f ver 4,100 SMB and small enterprise custmers Facilities based backgrund enables cntrl f value chain Multiple prducts creates increased crss selling pprtunities The new Data Centers and Clud Services are the perfect cmplement t leverage ur existing assets Access Speeds/Feeds Redundancy Managed Services Vice Over IP Data Centers Clud Services Clcatin Infrastructure-as-a-Service Managed Services High Perfrmance Strage Hsting Managed Backups Data Archiving/ Vaulting 4

5 Q Highlights Launch f TeraG Clud Services and ther prducts/ feature enhancements Clud services successfully launched in Q3; already sld as part f multi-prduct sale t existing and new custmers Plan t grw custmer base and increase revenue per custmer thrugh a brader selectin f prducts and services beginning t take shape Acquired furth data center Built t a Tier 3 standard with 4.8MW f pwer, N+2 availability Future-prfed as clud applicatin custmers typically ask fr greater and greater kw per rack already seen a dubling amng custmers this year alne Only acquired after existing GTA facility nearly full; nt build and they will cme Nw up t 40,000 square feet f space acquired fr apprximately $11 millin Secnd Vancuver data center came nline Octber 1 Numerus acquisitin pprtunities in pipeline Results f strategic changes are materializing Cre mnthly recurring revenues (1) imprved t $12.1 millin, up frm $12.0 millin in Q2 14 Dwnward trend in churn cntinuing with a reductin t 0.87%, dwn frm 1.00% in Q2 14 Operating expenses dwn $0.4 millin cmpared t Q2 14 as a result f the Cmpany s restructuring effrts September bkings strngest f 2014 (1) Excluding revenues frm new wireless entrant decmmissined. 5

6 Je Prdan Chief Financial Officer

7 Operating Metrics Key perating metrics imprved frm Q t Q Custmer base cntinues t grw with psitive net additins Churn has drpped t the lwest levels in ver tw years ARPU increase in Q reversing the dwnward trend since Q Transfrmatin Q3'13 Q4'13 Q1'14 Q2'14 Q3'14 Custmers 4,086 4,073 4,079 4,107 4,109 Churn 1.03% 1.18% 1.06% 1.00% 0.87% ARPU / Revenue per Custmer (1) $998 $985 $982 $978 $983 Ttal ARPU $1,047 $1,034 $1,031 $1,010 $990 (1) Excluding revenues frm new wireless entrant decmmissined. 7

8 Revenue & Adjusted EBITDA Revenue ($ millins) $13.2 $0.6 $0.3 $12.2 $12.9 $12.9 $0.6 $0.6 $0.2 $0.2 $13.2 $0.4 $0.8 $12.5 $0.1 $0.3 $12.0 $12.0 $12.0 $12.1 Q3'13 Q4'13 Q1'14 Q2'14 Q3'14 Mnthly Recurring Revenue ( MRR ) $5.1 Nn-Recurring Revenue Adjusted EBITDA ($ millins) New Wireless Entrant Decmmissined MRR $4.3 $3.8 $4.3 $4.1 Q3 14 Mnthly recurring service revenue frm nging peratins has increased in Q3 14 after remaining stable quarter ver quarter since Q1 14 Decline in ttal revenue due t decmmissining f new wireless entrant Adjusted EBITDA decline primarily as a result f decmmissining f new wireless entrant Q3'13 Q4'13 Q1'14 Q2'14 Q3'14 8

9 Capital Expenditures Capital Expenditures ($ millins) Q3 14 Access Data Center $3.8 $3.3 $0.8 $0.1 Extrardinary Items $4.3 $1.4 $0.3 $1.4 $0.3 $3.6 $0.9 $0.3 Increase in capex cmpared t Q2 14; driven by: $0.85 millin f extrardinary capex related t TeraG s head ffice mve, hwever $0.42 millin reimbursed by the landlrd Prduct mix changes driving mre valuable pint-t-pint custmers wh require higher cst radis $3.2 $3.0 $2.6 $1.9 $2.3 Q3'13 Q4'13 Q1'14 Q2'14 Q3'14 9

10 Objectives / Strategic Pririties Transitin int a cmprehensive multi-prduct end-t-end services prvider t drive grwth in the future TeraG Clud Services launched twards the end f Q3; initial results supprts crss-selling plan as multiple services being purchased Over 40,000 square feet f data center space with acquisitin f furth facility Acquisitin pipeline rbust Many pprtunities exist and are being evaluated $30 millin available fr acquisitins and investment Deliver strng financial results Cmpensatin tied t perfrmance; revenue grwth; fcus n reducing churn/ increasing retentin; psitive free cash flw 10

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