The Case for SMS Home Routing
|
|
- Lesley Neal
- 7 years ago
- Views:
Transcription
1 The Case for SMS Home Routing Executive Briefing
2 Home Routing allows operators to be a single point of contact for originating and terminating services Introduction to SMS Home Routing The delivery of traditional paper mail from overseas is carried out by the home country post office. Inbound voice calls are delivered and controlled by home network infrastructure. Inbound MMS traffic does not go straight to target phones but passes through a home message centre. These arrangements are logical and also commercially sound because they enable the service provider to add value through termination services, such as diversion and aggregation, that customers find useful and which generate further revenue. However, SMS has been treated differently and is therefore the exception in messaging. In the traditional GSM network architecture, messages pass through an SMSC in the customer s home network. The SMSC converts these Mobile Originated messages to the Mobile Terminated form and delivers them directly to the destination devices, whatever network they are on. MO SMSC MT Mobile Originated Mobile Terminated ON-NET SMSCs OTHER NETWORKS OFF-NET A network can therefore add value to the Mobile Originated messages that its customers send by, for example, implementing Intelligent SMS Routing either in or in front of the SMSC to provide direct delivery and hence a higher quality of service. But a network cannot easily add value to the Mobile Terminated messages its customers receive, because many of those messages will go direct to the customers phones from SMSCs in other networks. If a customer is roaming, the Mobile Terminated message will not even pass through the customer s home network. This means, for example, that the operator cannot protect its customers from the increasing incidences of spam, malware and other unwanted messages that originate from other networks. 2 The Case for SMS Home Routing Executive Briefing
3 SMS Home Routing fixes the problem and removes the messaging anomaly. It enhances the message flow by ensuring that Mobile Terminated messages pass through an MT Services Platform in the home network, where protection can be implemented and value can be added. There are a number of reasons why an operator will need to deploy SMS Home Routing in its network; this briefing paper provides further details. Applications that need SMS Home Routing Preventing fraud, spam and malware Mobile phones have evolved from simple dumb terminals into feature-rich smartphones that are often more powerful than desktop computers were only a few years ago. Unfortunately, this increased power has attracted the same sort of malevolent and malicious activities, such as spam, phishing, denial of service and fraud, that infect the IT world. In many cases, the carrier for such threats is SMS, and users, phones and networks are all affected. The damage caused can be beyond that of the apparent direct impact of the attack. SMS fraud has a direct impact on an operator s revenue, incurring costs that cannot be recovered either from customers or other networks. As the level of SMS spam and malware increases, customers begin to lose confidence in using SMS and, if overall SMS usage decreases, this will damage the highly significant and highmargin contribution that SMS makes to an operator s total revenues. When customers are spammed or defrauded, they also lose confidence in their operator and the operator s brand is inevitably damaged. In addition, spammers often use the operator s name as the sender the customer therefore cannot tell whether a promotional or informational message purporting to be from its network operator is genuine or not. Some operators have had to put special notices on their websites to alert customers to such spam. With applications such as m-commerce and mobile money transfer becoming increasingly popular, it is vital that confidence in the integrity of the phone and network is maintained. The Case for SMS Home Routing Executive Briefing 3
4 And whilst the increasing prevalence of smartphones has stimulated further spam and malware attacks, it is not just smartphones and their users that are vulnerable even the simplest devices are susceptible. In many countries, cyber-bullying is causing growing concern, and SMS is often the bearer for unpleasant, distressing and threatening messages from bullies. There have even been cases of children taking their own lives after receiving bullying text messages. The only way for an operator to safeguard its customers, network and brand from fraud, spam, malware and other unwanted messages, is to deploy SMS Home Routing and screen all Mobile Terminated text messages sent to its customers, blocking messages that are fraudulent, malicious, or contain spam. Multi-device services In this increasingly connected world, many people now access their s not just on their desktop computer, but also whilst on-the-go, using laptops, tablets and mobile phones. Many people also have more than one mobile phone for example, a smartphone for day-today business and a simpler model for sports and social occasions. Some operators offer a Multi-SIM service to individuals, partners and small businesses, but with significant limitations. As with , people now expect to be able to access all of their messages on whichever devices they like. But there is a problem with SMS in this multi-device world. Without SMS Home Routing, a message can only be delivered to the one device that has the destination phone number to which the message was sent. However, with SMS Home Routing, the MT Services Platform can deliver incoming messages to multiple devices phones, tablets, laptops and PCs according to each customer s preference. The operator can now offer a true Multi-SIM service. Messages can also be delivered to non-sim devices, such as PCs or laptops, via an account. Furthermore, messages can be stored on-line in the cloud. Businesses will find this useful for archive and compliance purposes; consumers will value the opportunity to keep handset-independent memories that can be accessed from anywhere. 4 The Case for SMS Home Routing Executive Briefing
5 Adding value to SMS with innovative services By seeing all Mobile Terminated SMS messages, it is possible for the operator to add value to those messages, providing a range of services that enhance their customers communications. For example, an operator may choose to launch services that: ~ promote safety by sending automated responses and delaying delivery of messages whilst their customers are driving. ~ provide automated responses when the recipient is busy or otherwise unavailable. ~ enable parents to control the messages that their children receive. ~ are truly innovative such as the Telsis Just Dot Me instant personal noticeboard. SMS Home Routing is an enabler for these and other services which allow the operator to differentiate itself from competitors. Service interoperability As networks evolve to support technologies such as RCS-e, RCS, IMS and LTE, it is essential to have service interoperability, so that users connected via different technologies can still communicate with each other. SMS Home Routing is key to enabling service interoperability between current and next generation messaging technologies. For example, with RCS-e, a customer could use their joyn ( chat client to send messages to all of their contacts not just those with handsets that support RCS-e. The network will convert outgoing messages to SMS, and SMS Home Routing will enable the MT Services Platform, acting as an IP SMS Gateway (IP-SM-GW), to deliver incoming replies as chat messages. A consistent interface for communicating with all users will provide a better user experience and help fight off the threat of closed Over-The-Top (OTT) messaging applications. OTT SERVICES RSC-e App Store > Search > Pay > Download > Install GET Native in device Register > Address Book Import SET-UP Automatically provisioned Access OTT Application ACCESS Natively Integrated into the OS flow Not Reliable Best-effort Support Privacy Risk USE Reliable Service Customer Support Secure & Private The Case for SMS Home Routing Executive Briefing 5
6 It is essential for operators to provide service continuity as they evolve their networks to LTE. Enhanced quality of service When a mobile phone is switched off or out of coverage, any incoming messages destined for that phone are stored in the SMSCs of the sending networks around the world. When the phone becomes available again, the stored messages should be delivered by those networks but the time taken to do this depends on the network characteristics. In some cases, if the phone is unavailable for a few days, the stored messages may be deleted and lost forever, due to the sending networks particular message expiry policies. Using SMS Home Routing, an operator can take responsibility for incoming messages to its own customers. Messages can be stored in the MT Services Platform and then delivered immediately the customer s phone reconnects to the network. Therefore, the operator can ensure that its customers get the highest quality of service. Kingpin Social Analysis An operator can serve its customers better if it has deep knowledge of their needs and activities. Telsis Kingpin Social Analysis analyses SMS traffic patterns to and from an operator s customers and identifies those customers that are key movers in initiating or extending messaging traffic, particularly within communities. These important customers, who have a significant impact on an operator s overall messaging traffic and revenues, can then be targeted with special promotions or retention strategies. Kingpin Social Analysis can only be performed with access to both sent and received messages, and therefore relies on the availability of SMS Home Routing. Implementing SMS Home Routing In the traditional GSM network, without SMS Home Routing, the sending network queries the HLR of the destination phone to determine the phone s location, and then delivers the message directly to the phone. With SMS Home Routing, the HLR does not itself respond to the where is? (SRI_SM) query; instead, it passes the enquiry to the MT Services Platform which replies to the sending network, giving itself as the destination point. The MT Services Platform then receives the message from the sending network and applies whatever services are activated for the customer for whom the message is intended. The MT Services Platform then delivers the message as appropriate. The 3GPP recommendation, in TS23.040, has been implemented by the leading HLR vendors, either as a configuration option in latest software builds, or as a patch extension to older versions. An alternative approach to Home Routing, rather than activating it in the HLR, is to configure the network to forward where is queries directly to the MT Services Platform. In either case, with SMS Home Routing deployed, it is then merely necessary to install the Telsis MT Services Platform to provide the Mobile Terminated service functionality. This platform operates alongside and independent of existing SMS infrastructure. 6 The Case for SMS Home Routing Executive Briefing
7 It is recommended that Home Routing is turned on for all customers as, in particular, this enables all customers to be safeguarded from fraud, spam and malware. SMS Home Routing, pioneered by Telsis and now ratified by the 3GPP, enables Mobile Terminated messages to be handled by a system in the network that owns the customer. Operators can therefore safeguard their customers and offer them complete and innovative services that meet their needs in the new multi-device world. Unlike traditional SMSC vendors, Telsis is skilled in SMS Routing and delivery of service layer solutions that add value to the network The Case for SMS Home Routing Executive Briefing 7
8 WHY TELSIS? Telsis has delivered service innovations to Tier 1 telecoms network operators for almost a quarter of a century. The company s solutions enable operators to generate more revenue, strengthen their brands, recruit and retain more customers, drive up Net Promoter Scores and increase profitability. Telsis portfolio of services is backed by proven engineering skills, system integration expertise, and a deep understanding of human factors, all of which combine in solutions that enable operators to offer customers exciting and practical services with compelling real-world appeal. Traditional SMSC vendors are typically specialists in handling Mobile Originated messages, their storage and delivery, and in providing interfaces to service providers for host delivery systems. In contrast, Telsis specialises in service innovation and, where necessary, develops the infrastructure to support those services. Thus, Telsis first invented intelligent SMS Routing, which has now been adopted by many network operators as the standard infrastructure for the next stage of SMS traffic and revenue growth, and then pioneered SMS Home Routing, which has now been adopted by 3GPP, to enable the provision of Mobile Terminated services. Because the MT Services Platform has different characteristics and requires different functionality to the traditional SMSC for Mobile Originated messages, it can be implemented alongside and independent of existing SMSC infrastructure. It is our services-based philosophy, and deep understanding of the requirements for handling Mobile Terminated messages, that make Telsis the obvious choice for SMS Home Routing solutions. Copyright 2012 Telsis Limited. No part of this document may be copied or reproduced in any form without the written consent of Telsis Limited. Additionally, this document is not to be passed to or discussed with third parties without the prior written permission of Telsis Limited. The information contained herein is believed to be accurate; however, no responsibility is assumed for inaccuracies. Telsis products are subject to continual development and specifications may change. Users of Telsis products and documentation should exercise their own independent judgement to evaluate the suitability of Telsis products and documentation for their particular application. Telsis does not accept any liability arising from the application or use of the product or this documentation. In particular, where the application involves billing or charging, the user needs to be aware that all Telsis products and services are supplied on terms and conditions that specifically exclude Telsis liability for consequential or indirect loss. Telsis, Ocean and NODAL are registered trademarks of Telsis Holdings Ltd. All other trademarks and registered trademarks are the property of their respective holders. If you have any comments on this document, or would like details of any Telsis products, services or equipment, please contact us. We shall be pleased to hear from you. Errata We believe that this document is accurate, and it has been carefully checked for accuracy. Unfortunately, errors do sometimes occur. Contact: sales@telsis.com UK t: +44 (0) f: +44 (0) Germany t: +49 (0) f: +49 (0) Spain t: f: Australia t: +61 (0) f: +61 (0) The Case for SMS Home Routing Executive Briefing
Nuisance Call Blocking
Nuisance Call Blocking A Telsis White Paper January 2016 Introduction Nuisance calls are broadly defined as calls that are unsolicited or unwanted. They can include cold calls from telemarketers, prank
More informationWhite Paper. The business case for VAVOOMB
White Paper The business case for VAVOOMB SUMMARY For Mobile Operators everywhere traditional revenue streams of VAS and Voice are increasingly under attack from the OTT Voice and IP messaging services
More informationOpportunies in IP Messaging
Whitepaper Opportunies in IP Messaging Table of Contents 1 Changing one thing changes everything 2 Competing for the new customer 3 Enabling SMS and MMS in LTE and networks 4 Enabling SMS in IP networks
More informationEuropean developer & provider ensuring data protection User console: Simile Fingerprint Filter Policies and content filtering rules
Cloud Email Firewall Maximum email availability and protection against phishing and advanced threats. If the company email is not protected then the information is not safe Cloud Email Firewall is a solution
More informationMailwall Remote Features Tour Datasheet
Management Portal & Dashboard Mailwall Remote Features Tour Datasheet Feature Benefit Learn More Screenshot Cloud based portal Securely manage your web filtering policy wherever you are without need for
More informationTop 10 Questions about VoWiFi
Top 10 Questions about VoWiFi Copyright 2015 For over ten years, Taqua has worked with mobile operators from around the world as they ve looked to deploy VoWiFi services. Taqua has also been fortunate
More informationEmail Security Guide
Email Security Guide Introduction No organization can afford to operate without an email security strategy. The risk landscape is constantly changing with new threats surfacing every day. This white paper
More informationHow To Protect Your Network From Threats From Your Network (For A Mobile) And From Your Customers (For An Enterprise)
Plugging the Holes in Mobile Security: The Rising Threat Jennifer M. Pigg, VP of Research, Yankee Group Nick Wade, Group Product Manager, Symantec June 2011 Copyright 2011. Yankee Group Research, Inc.
More informationINTELLIGENT NETWORK SERVICES MIGRATION MORE VALUE FOR THE
INTELLIGENT NETWORK SERVICES MIGRATION MORE VALUE FOR THE Voice over LTE SUBSCRIBER TECHNOLOGY White Paper Mobile operators have invested a lot of time and money in Intelligent Network (IN) services for
More informationFight back against the budget bully. Fax machines are demanding and costly traits electronic faxing won t tolerate.
Fight back against the budget bully Fax machines are demanding and costly traits electronic faxing won t tolerate. The estimates vary slightly, but there are roughly 125 million fax machines in use around
More informationSIP Trunks. The cost-effective and flexible alternative to ISDN
SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is rapidly replacing ISDN
More informationOverview of RCS and VoLTE
Overview of RCS and VoLTE David Hutton, Director of Technology, GSMA GSM Association 2011 The Voice challenge for LTE LTE is an all-ip mobile network No support for traditional CS domain voice Multiple
More informationof firms with remote users say Web-borne attacks impacted company financials.
Introduction As the number of users working from outside of the enterprise perimeter increases, the need for more efficient methods of securing the corporate network grows exponentially. In Part 1 of this
More informationPQ.01.01.08 v3.0. Voice over Wi-Fi. Datasheet
PQ.01.01.08 v3.0 Voice over Wi-Fi Datasheet Version 1.0 29 January 2015 Wi-Fi to the rescue Telecommunication Operators have always struggled to achieve 100% coverage, and to provide basic services like
More informationONLINE AND MOBILE BANKING, YOUR RISKS COVERED
ONLINE AND MOBILE BANKING, YOUR RISKS COVERED WITH KASPERSKY FRAUD PREVENTION ONLINE AND MOBILE BANKING, YOUR RISKS COVERED WITH KASPERSKY FRAUD PREVENTION Financial fraud is a serious risk with damaging
More informationBridged Apps: specialise in the deployment of many well known apps, as well as building customer made apps, websites, and SEO.
Bridging The Gap Bridged Group is the Strategic partner of The Telstra Business Centre and Telstra Store. We are a Telstra Preferred Cloud Partner with over 35 years of experience between our senior staff
More informationAvaya one-x Mobile User Guide for iphone
Avaya one-x Mobile User Guide for iphone Release 5.2 January 2010 0.3 2009 Avaya Inc. All Rights Reserved. Notice While reasonable efforts were made to ensure that the information in this document was
More informationResearch Report Charging and Billing for the Digital Economy
Research Report Charging and Billing for the Digital Economy Copyright Openet Telecom, 2013 Index Introduction 3 1. The Future for Traditional Billing and Charging 4 2. Innovating and Accelerating Time
More informationWhen Reputation is Not Enough. Barracuda Email Security Gateway s Predictive Sender Profiling. White Paper
When Reputation is Not Enough Barracuda Email Security Gateway s Predictive Sender Profiling White Paper As spam continues to evolve, Barracuda Networks remains committed to providing the highest level
More informationEnterprise Buyer Guide
Enterprise Buyer Guide Umbrella s Secure Cloud Gateway vs. Web Proxies or Firewall Filters Evaluating usability, performance and efficacy to ensure that IT teams and end users will be happy. Lightweight
More informationINTRODUCING isheriff CLOUD SECURITY
INTRODUCING isheriff CLOUD SECURITY isheriff s cloud-based, multi-layered, threat protection service is the simplest and most cost effective way to protect your organization s data and devices from cyber-threats.
More informationWhen Reputation is Not Enough: Barracuda Spam & Virus Firewall Predictive Sender Profiling
When Reputation is Not Enough: Barracuda Spam & Virus Firewall Predictive Sender Profiling As spam continues to evolve, Barracuda Networks remains committed to providing the highest level of protection
More informationHARNESS THE POWER OF IP based TELECOMMS
HARNESS THE POWER OF IP based TELECOMMS How a new rich communications service will help Middle Eastern operators succeed in the IP telephony revolution Recent events in the Middle East have demonstrated
More informationWhy Spamhaus is Your Best Approach to Fighting Spam
Page 1 of 10 Executive Summary The spam problem is evolving and while overall spam volumes are down, the problems are getting worse. No longer just a nuisance wasting resources and time, spam is now a
More informationVersion: 2.0. Effective From: 28/11/2014
Policy No: OP58 Version: 2.0 Name of Policy: Anti Virus Policy Effective From: 28/11/2014 Date Ratified 17/09/2014 Ratified Health Informatics Assurance Committee Review Date 01/09/2016 Sponsor Director
More informationSHORT MESSAGE SERVICE SECURITY
SHORT MESSAGE SERVICE SECURITY February 2008 The Government of the Hong Kong Special Administrative Region The contents of this document remain the property of, and may not be reproduced in whole or in
More informationSecuring Endpoints without a Security Expert
How to Protect Your Business from Malware, Phishing, and Cybercrime The SMB Security Series Securing Endpoints without a Security Expert sponsored by Introduction to Realtime Publishers by Don Jones, Series
More informationControl Traffic from Grey Routes and Boost Enterprise Messaging Revenue
SAP Brief SAP Mobile Services SAP SMS Firewall 365 Objectives Control Traffic from Grey Routes and Boost Enterprise Messaging Revenue Cloud-based managed service helps control messaging abuse Cloud-based
More informationSPEAR PHISHING UNDERSTANDING THE THREAT
SPEAR PHISHING UNDERSTANDING THE THREAT SEPTEMBER 2013 Due to an organisation s reliance on email and internet connectivity, there is no guaranteed way to stop a determined intruder from accessing a business
More informationWhy a Network-based Security Solution is Better than Using Point Solutions Architectures
Why a Network-based Security Solution is Better than Using Point Solutions Architectures In This Paper Many threats today rely on newly discovered vulnerabilities or exploits CPE-based solutions alone
More informationEmail Quick Reference. Administrator Guide
Email Quick Reference Administrator Guide Email Services Quick Reference Documentation version: 1.0 Legal Notice Legal Notice Copyright 2015 Symantec Corporation. All rights reserved. Symantec, the Symantec
More informationReduce Mobile Phone Expense with Avaya Unified Communications
Reduce Mobile Phone Expense with Avaya Unified Communications Table of Contents Section 1: Reduce Inbound Minutes... 2 Section 2: Reduce Outbound Minutes... 3 Section 3: Take Greater Advantage of Free
More informationSolution Brief. Aerohive and OpenDNS. Advanced Network Security for Retail Stores
Solution Brief Aerohive and OpenDNS Advanced Network Security for Retail Stores Introduction Protecting your retail business requires security for all users and devices connected to the network, regardless
More informationFighting spam in Australia. A consumer guide
Fighting spam in Australia A consumer guide Fighting spam Use filtering software Install anti-virus software Use a personal firewall Download security patches Choose long and random passwords Protect your
More informationCisco Advanced Malware Protection for Endpoints
Data Sheet Cisco Advanced Malware Protection for Endpoints Product Overview With today s sophisticated malware, you have to protect endpoints before, during, and after attacks. Cisco Advanced Malware Protection
More informationPutting Operators at the Centre of
Putting Operators at the Centre of Enterprise Mobile Security Introduction Small and Medium Enterprises make up the majority of firms and employees in all major economies, yet are largely unidentified
More informationOver the Top. Operator Threat and Opportunity
Over the Top Operator Threat and Opportunity By Michael Dargue and William Wadsworth Recent years have seen the rapid consumer adoption of over-the-top applications for voice and messaging communications.
More informationFIGHTING FRAUD ON 4G. Neutralising threats in the LTE ecosystem
FIGHTING FRAUD ON 4G Neutralising threats in the LTE ecosystem TABLE OF CONTENTS Introduction...3 New and Old Vulnerabilities...4 Identity Management...5 A Unified Response...6 Data Mining...7 An Evolving
More informationMobile Telephony Devices Acquisition and Usage Procedures pro-055 Version: 1.01
Mobile Telephony Devices Acquisition and Usage Procedures pro-055 To be read in conjunction with: ICT Acceptable Use Policy Email Acceptable Use Policy Version: 1.01 Last amendment: 15 Jul 2013 Next Review:
More informationThe Network and The Cloud: Addressing Security And Performance. How Your Enterprise is Impacted Today and Tomorrow
Addressing Security And Performance How Your Enterprise is Impacted Today and Tomorrow THE CLOUD: SECURED OR NOT? IN A STUDY BY MICROSOFT, 51 percent of companies who moved to the cloud said that since
More informationWhen Reputation is Not Enough: Barracuda Spam Firewall Predictive Sender Profiling. White Paper
When Reputation is Not Enough: Barracuda Spam Firewall Predictive Sender Profiling White Paper As spam continues to evolve, Barracuda Networks remains committed to providing the highest level of protection
More information10 Things Every Web Application Firewall Should Provide Share this ebook
The Future of Web Security 10 Things Every Web Application Firewall Should Provide Contents THE FUTURE OF WEB SECURITY EBOOK SECTION 1: The Future of Web Security SECTION 2: Why Traditional Network Security
More informationWhite Paper UC for Business - Email Queuing Desktop SMTP
UC for Business - Email Queuing Desktop SMTP NEC Australia nec.com.au Table of Contents Introduction...4 Overview...4 How does Email Queuing Work?...4 About the SMTP Interface...4 Business Drivers...4
More informationInjazat s Managed Services Portfolio
Injazat s Managed Services Portfolio Overview Premium Managed Services to Transform Your IT Environment Injazat s Premier Tier IV Data Center is built to offer the highest level of security and reliability.
More informationPRIVACY POLICY. comply with the Australian Privacy Principles ("APPs"); ensure that we manage your personal information openly and transparently;
PRIVACY POLICY Our Privacy Commitment Glo Light Pty Ltd A.C.N. 099 730 177 trading as "Lighting Partners Australia of 16 Palmer Parade, Cremorne, Victoria 3121, ( LPA ) is committed to managing your personal
More informationConsumerization. Managing the BYOD trend successfully. Harish Krishnan, General Manager, Wipro Mobility Solutions WWW.WIPRO.COM
Consumerization Managing the BYOD trend successfully WWW.WIPRO.COM Harish Krishnan, General Manager, Wipro Mobility Solutions Employees dictate IT Enterprises across the world are giving in to the Consumerization
More informationStreamlining Web and Email Security
How to Protect Your Business from Malware, Phishing, and Cybercrime The SMB Security Series Streamlining Web and Email Security sponsored by Introduction to Realtime Publishers by Don Jones, Series Editor
More informationMOBILITY & INTERCONNECTIVITY. Features SECURITY OF INFORMATION TECHNOLOGIES
MOBILITY & INTERCONNECTIVITY Features SECURITY OF INFORMATION TECHNOLOGIES Frequent changes to the structure of enterprise workforces mean that many are moving away from the traditional model of a single
More informationINSTANT MESSAGING SECURITY
INSTANT MESSAGING SECURITY February 2008 The Government of the Hong Kong Special Administrative Region The contents of this document remain the property of, and may not be reproduced in whole or in part
More informationOracle Communications Industry Strategy
Oracle Communications Industry Strategy Bhaskar Gorti Senior Vice President & General Manager Oracle Communications 1 Safe Harbor Statement "Safe Harbor" Statement: Statements in this presentation relating
More informationUC Suite. For UNIVERGE SV9100. Smart Communications for Small and Medium Business
UC Suite For UNIVERGE SV9100 Smart Communications for Small and Medium Business au.nec.com UC Suite Contents 4 Benefits of UC Suite 6 Streamlined access 7 Work anywhere 8 Operator consoles 9 Contact Centre
More informationHow to select the right Marketing Cloud Edition
How to select the right Marketing Cloud Edition Email, Mobile & Web Studios ith Salesforce Marketing Cloud, marketers have one platform to manage 1-to-1 customer journeys through the entire customer lifecycle
More informationThe Connected Consumer Survey 2015: OTT communication services
Research Report The Connected Consumer Survey 2015: OTT communication services April 2015 Patrick Rusby and Stephen Sale 2 About this report This report focuses on aspects of Analysys Mason s annual Connected
More informationManaged Network Services
Managed Network Services Delivering innovative network data services to business NETWOR Communications are an essential and integral part of any IT strategy and are as important as the systems and processes
More informationEmail Security - A Holistic Approach to SMBs
Implementing the latest anti-virus software and security protection systems can prevent many internal and external threats. But these security solutions have to be updated regularly to keep up with new
More informationW H I T E P A P E R E m b r a c i n g C o n s u m e r i z a t i o n w i t h C o n f i d e n c e
Global Headquarters: 5 Speen Street Framingham, MA 01701 USA P.508.872.8200 F.508.935.4015 www.idc.com W H I T E P A P E R E m b r a c i n g C o n s u m e r i z a t i o n w i t h C o n f i d e n c e Sponsored
More informationFRAUD PREVENTION IN M-COMMERCE: ARE YOU FUTURE PROOFED? A Chase Paymentech Paper
FRAUD PREVENTION IN M-COMMERCE: ARE YOU FUTURE PROOFED? A Chase Paymentech Paper In the UK, Europe s largest online market, consumers continue to embrace m-commerce at an astonishing speed with an estimated
More informationAVG AntiVirus. How does this benefit you?
AVG AntiVirus Award-winning antivirus protection detects, blocks, and removes viruses and malware from your company s PCs and servers. And like all of our cloud services, there are no license numbers to
More informationAlcatel-Lucent Multiscreen Video Platform RELEASE 2.2
Alcatel-Lucent Multiscreen Video Platform RELEASE 2.2 Enrich the user experience and build more valuable customer relationships by delivering personal, seamless and social multiscreen video services Embrace
More informationAn Oracle White Paper December 2013. The Value of Diameter Signaling in Security and Interworking Between 3G and LTE Networks
An Oracle White Paper December 2013 The Value of Diameter Signaling in Security and Interworking Between 3G and LTE Networks Introduction Today s mobile networks are no longer limited to voice calls. With
More informationSmall Business Protection Guide. Don t Leave Your Business at Risk Protect it Completely
Small Business Protection Guide Don t Leave Your Business at Risk Protect it Completely Changing risks, rising costs Information is fundamental to your business: You and your employees constantly exchange,
More informationWHITE PAPER. Deploying Mobile Unified Communications for Avaya
WHITE PAPER Deploying Mobile Unified Communications for Avaya Table of Contents 1. Introduction...3 2. What are the drivers for deploying Mobile Unified Communications?... 3 3. What factors influence which
More informationProtection for Mac and Linux computers: genuine need or nice to have?
Protection for Mac and Linux computers: genuine need or nice to have? The current risk to computers running non-windows platforms is small but growing. As Mac and Linux computers become more prevalent
More informationMOBILE VOICE AND SMS RECORDING
MOBILE VOICE AND SMS RECORDING > PRODUCT OVERVIEW > THE BENEFITS > HOW IT WORKS Find out how Mobile Voice and SMS Recording from TeleWare can help increase business productivity, support training, improve
More informationTELSTRA BUSINESS BROADBAND GET YOUR BUSINESS IN THE FAST LANE
TELSTRA BUSINESS BROADBAND GET YOUR BUSINESS IN THE FAST LANE BROADBAND THAT S AS DEDICATED TO YOUR BUSINESS AS YOU ARE This guide will help you get your service up and running, make the most of various
More informationV1.4. Spambrella Email Continuity SaaS. August 2
V1.4 August 2 Spambrella Email Continuity SaaS Easy to implement, manage and use, Message Continuity is a scalable, reliable and secure service with no set-up fees. Built on a highly reliable and scalable
More informationanomaly, thus reported to our central servers.
Cloud Email Firewall Maximum email availability and protection against phishing and advanced threats. If the company email is not protected then the information is not safe Cloud Email Firewall is a solution
More informationBrainloop Cloud Security
Whitepaper Brainloop Cloud Security Guide to secure collaboration in the cloud www.brainloop.com Sharing information over the internet The internet is the ideal platform for sharing data globally and communicating
More informationEmail Router and Vetting G-Cloud Service Definition
Email Router and Vetting G-Cloud Service Definition 2013 General Dynamics Information Technology. All rights reserved 1 In partnership with Government and industry-leading technology partners, General
More informationSymantec Advanced Threat Protection: Network
Symantec Advanced Threat Protection: Network DR150218C April 2015 Miercom www.miercom.com Contents 1.0 Executive Summary... 3 2.0 Overview... 4 2.1 Products Tested... 4 2.2. Malware Samples... 5 3.0 How
More informationGET MORE FROM MOBILE MESSAGING
WHITEPAPER MOBILE SERVICES: MOBILE MESSAGING EXCHANGE GET MORE FROM MOBILE MESSAGING DELIVER A HIGH-QUALITY USER EXPERIENCE, EASILY AND ECONOMICALLY WITH TEXT MESSAGE EXECUTIVE SUMMARY: USE SMS TO GET
More informationIn-flight broadband takes off in Europe - why airlines can no longer afford to wait. Change is in the Air. AVIATION > Connectivity > Research
In-flight broadband takes off in Europe - why airlines can no longer afford to wait Change is in the Air AVIATION > Connectivity > Research In a highly competitive market, airlines are fighting for a way
More informationWhat s New in LANDESK Service Desk Version 7.8. Abstract
What s New in LANDESK Service Desk Version 7.8 Abstract This document highlights the new features and enhancements introduced in versions 7.8 of LANDESK Service Desk. Document Creation: December, 19 2014.
More informationAccessing BlackBerry Data Services Using Wi-Fi Networks
Accessing BlackBerry Data Services Using Wi-Fi Networks 2007 Research In Motion Limited. All rights reserved. 2 of 7 Contents Introduction...3 Wi-Fi access to BlackBerry data services...3 Priority for
More informationRicoh Consulting. IT Service. Affordable, smart solutions from Ricoh Consulting. Contact RicohITServices@ricoh.co.nz
Ricoh Consulting IT Service Affordable, smart solutions from Ricoh Consulting Contact RicohITServices@ricoh.co.nz Finally. An IT Service that s guaranteed to stay in budget Are you tired of grappling with
More informationipecs CLOUD from Ericsson-LG Enterprise
ipecs CLOUD from Ericsson-LG Enterprise SIMPLIFIED COMMUNICATIONS With ipecs Cloud What is ipecs Cloud? ipecs Cloud brings all of the features you know and love from an on-premise phone system and delivers
More informationSMS SS7 Fraud 3.1 16 February 2005
UN SMS SS7 Fraud 3.1 16 February 2005 This is a non-binding permanent reference document of the GSM Association. Security Classification Category (see next page) This is an UN official document Security
More informationBlackBerry 10.3 Work Space Only
GOV.UK Guidance BlackBerry 10.3 Work Space Only Published Contents 1. Usage scenario 2. Summary of platform security 3. How the platform can best satisfy the security recommendations 4. Network architecture
More informationSubtitle. VoIP Trends. What to Expect in 2016. VoIP 2016 Compare Business Products 2015 1
Subtitle VoIP Trends What to Expect in 2016 VoIP 2016 Compare Business Products 2015 1 Contents The VoIP Market Is Set to Grow... 3 Nomadic VoIP Stakes a Claim... 4 Some Key Technologies for 2016... 5
More informationCheck Point submitted the SWG-12600 Secure Web Gateway for
Key findings and conclusions: Lab Testing Summary Report September 213 Report 1382 Product Category: Web Security Gateway Vendors/Products Tested: Secure Web Gateway BlueCoat Proxy SG3-5 Appliance Websense
More informationUNIFIED COMMUNICATIONS. Keeping people in touch efficiently
UNIFIED COMMUNICATIONS Keeping people in touch efficiently WHAT ARE UNIFIED COMMUNICATIONS? At its best, unified communications (UC) is just what it says it enables better interaction between people by
More informationMANAGED SECURITY SERVICES
MANAGED SECURITY SERVICES True Managed Security Services give you the freedom and confidence to focus on your business, knowing your information assets are always fully protected and available. Finding
More informationTechnology Blueprint. Secure Your Virtual Desktop Infrastructure. Optimize your virtual desktop infrastructure for performance and protection
Technology Blueprint Secure Your Virtual Desktop Infrastructure Optimize your virtual desktop infrastructure for performance and protection LEVEL 1 2 3 4 5 SECURITY CONNECTED REFERENCE ARCHITECTURE LEVEL
More informationBackground. An Introduction to Cisco Unified Communications Manager
Upgrading Cisco Unified Communications Manager Background Cisco s Unified Communications Manager (UCM) has been available to the market since 2000. What started as an innovative niche product, promoting
More informationG DATA Mobile Malware Report
Threat report: Q4/2015 G DATA Mobile Malware Report 66 % 53 % Worldwide, 66 percent use an Android device 53 Percent of European mobile device owners use their smartphone or tablet for online banking (Source:
More informationVodafone Global Enterprise Deploy the Apple iphone across your Enterprise with confidence
Vodafone Global Enterprise Deploy the Apple iphone across your Enterprise with confidence White Paper Vodafone Global Enterprise 3 The Apple iphone has become a catalyst for changing the way both users
More informationOn and off premises technologies Which is best for you?
On and off premises technologies Which is best for you? We don t mind what you buy, as long as it is YELLOW! Warren Sealey and Paul-Christian Garpe On Premises or in the cloud? 1 Agenda Why Symantec? Email
More informationCompliance Guide: PCI DSS
Compliance Guide: PCI DSS PCI DSS Compliance Compliance mapping using Huntsman INTRODUCTION The Payment Card Industry Data Security Standard (PCI DSS) was developed with industry support by the PCI Security
More informationipecs Cloud from Ericsson-LG Enterprise
ipecs Cloud from Ericsson-LG Enterprise SIMPLIFIED COMMUNICATIONS With ipecs Cloud What is ipecs Cloud? ipecs Cloud brings all of the features you know and love from an on-premise phone system and delivers
More informationBT IP Exchange helps mobile operators accelerate VoLTE deployment
Mobile operators face a huge task: the longterm evolution (LTE) of technology already drives a commercial revolution in the way networks are deployed and interconnected and the way services are launched
More informationDefend Your Network with DNS Defeat Malware and Botnet Infections with a DNS Firewall
Defeat Malware and Botnet Infections with a DNS Firewall By 2020, 30% of Global 2000 companies will have been directly compromised by an independent group of cyberactivists or cybercriminals. How to Select
More informationHigh Speed Internet - User Guide. Welcome to. your world.
High Speed Internet - User Guide Welcome to your world. 1 Welcome to your world :) Thank you for choosing Cogeco High Speed Internet. Welcome to your new High Speed Internet service. When it comes to a
More informationWelcome to the era of the anywhere worker
Welcome to the era of the anywhere worker Today s anywhere worker is more responsive, more productive and more mobile than ever before. Don t just add mobile. Be mobile. Real-time conversations are happening
More informationRoaming in LTE and Voice Over LTE
Roaming in LTE and Voice Over LTE Dan Warren, Director of Technology, GSMA How to make an ecosystem 840 Networks in 192 countries 5,800,000,000,000 call minutes annually Tomi Ahonen Consulting Economies
More informationTechnology Blueprint. Protect Your Email Servers. Guard the data and availability that enable business-critical communications
Technology Blueprint Protect Your Email Servers Guard the data and availability that enable business-critical communications LEVEL 1 2 3 4 5 SECURITY CONNECTED REFERENCE ARCHITECTURE LEVEL 1 2 4 5 3 Security
More informationA Review of Mobile Messaging Use Cases
SAP Thought Leadership Paper SAP Mobile Services A Review of Mobile Messaging Use Cases Guidelines for Today s Ever-Changing Messaging Ecosystem Table of Contents 4 Introduction 5 Validation and Two-Factor
More informationNokia Networks. security you can rely on
Nokia Networks security you can rely on Protecting communication networks is critical 7 billion mobile subscriptions in 2014 1 Mobile broadband network traffic expected to grow by a factor of 1,000 by
More informationWhite Paper. What the ideal cloud-based web security service should provide. the tools and services to look for
White Paper What the ideal cloud-based web security service should provide A White Paper by Bloor Research Author : Fran Howarth Publish date : February 2010 The components required of an effective web
More informationG DATA MOBILE MALWARE REPORT
G DATA MOBILE MALWARE REPORT THREAT REPORT: Q3/2015 1 CONTENTS At a glance 03-03 Forecasts and trends 03-03 Current situation: almost 6,400 new Android malware instances every day 04-04 What are hacking
More informationRisk Free Instant Messaging
White paper Cyberoam UTM Risk Free Instant Messaging - - Have the Cake and Eat it Too! www.cyberoam.com Contents Introduction IMs Aid Productivity, Efficiency in Organizations The Dark Side of IMs Risks
More information