Access Guide for Rabbie s Small Group Tours

Size: px
Start display at page:

Download "Access Guide for Rabbie s Small Group Tours"

Transcription

1 This access statement does not represent the company s opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors. Introduction Access Guide for Rabbie s Small Group Tours Rabbie s is a small group tour operator offering mini-coach tours from 1 to 17 days in length, throughout the UK and Ireland. Our departure cities are Edinburgh, Glasgow, London and Dublin. We welcome customers from all over the world. Our minimum age is 5 but we have no maximum! The tours are guided in English with a live guide rather than a recorded commentary. Written tour summaries can be provided on request in various languages. Our tours are designed to have lots of time off the bus for visits to attractions, nature walks and photo opportunities. All such activities are optional and in most cases there are alternatives depending on the interests and abilities of individual visitors. Our maximum group size of 16 allows our driver/guides to spend more time with their guests and provide information that allows individuals to assess the suitability of different options for themselves. We look forward to welcoming you. If you have any questions or require any further assistance please phone (within the UK) (from abroad) or Booking a tour Our tours can be booked in various ways: 1. On our website at 2. By phone (within the UK) (from abroad) 3. By to 4. Through many local travel agencies and tour operators worldwide 1. Our website is fully W3C compliant and satisfies current accessibility guidelines. The website booking pages use fully secure communications to transact with Sagepay, our online payment provider, to ensure reliability, safety and peace of mind. 2. All our staff speak in clear simple English when on the phone. Please feel free to ask them to speak slower or to repeat things if necessary it is in our interests to understand you! We have staff members who speak Spanish, German, Italian and Mandarin but unfortunately due to shift patterns we cannot guarantee when they will be available. If language is potentially a problem please instead. 3. We aim to respond to all s within 24 hours. Please let us know of any special assistance you may require so we can give the best help and advice. 4. If you prefer to book through your local travel agency please ask them to contact us on your behalf using the contact details above. 1

2 Edinburgh Departures Getting to us For full details and maps of how to reach us please see the directions section of our website. Alternatively, you can plan your journey to us by car using Our postcode is EH1 3EG. It is usually possible to drop off on the north side of Waterloo Place across the road from the departure point. There is no long term on-street parking close by. The nearest 24 hour car park is the NCP St. James Centre a 200m walk from the departure point. To plan your journey by public transport please use Our street address is 6 Waterloo Place EH1 3EG. We have not been here for long so some searches for Rabbies come up with our old addresses. Please note we are NOT in High Street or Old Fishmarket Close anymore. The nearest railway station is Edinburgh Waverley. There is lift and escalator access between the station platforms and the Waverley Steps/Princes Street exit. From there we are a 100m walk. Turn right out of the exit passing the Balmoral Hotel, across the junction at the traffic lights and we are straight ahead. Taxis are available at the rear of the station again with lift access. All Edinburgh taxi companies are able to provide accessible vehicles on request. If you wish to book in advance call Central Taxis on There is a taxi rank outside the café. The main intercity coach station is on St Andrew s Square a 500m, mostly level, walk from us. Airlink bus services drop off beside the train station on Waverley Bridge a 300m slightly uphill walk. The closest tram stop is St Andrew s Square about 400m away. The tram runs to Edinburgh airport. There are many bus stops within 100m of us with routes accessing most parts of the city and surrounding area. Most local buses are accessible and can accommodate wheelchairs. For more details on local bus and tram services please go to 2

3 On arrival Entrance Check in for our tours is at Rabbie s Café at 6 Waterloo Place EH1 3EG. We are lucky to be in a fine Grade A listed historic building in the centre of the city. However we were limited as to the alternations we could make so there are certain access restrictions. Check in One of the check in team! The café is open from 7.30am and we usually have check in staff both inside and outside the building on the street. You should check in for your tour at least 15 minutes before the scheduled departure time. It is not necessary to enter the building to check in one of our staff will welcome you at the entrance, check you in and direct you to your tour bus. All you need to check in is your name and your ticket reference number. Check in staff carry ipads with all your tour details to aid communication. All tour departures will be announced both verbally by the check in team and visually on the departure boards in the café. It is a 150m level walk from the café to the bus departure point. You will be directed by one of the check in team. Please ask for assistance if required we are always happy to help. Departure board 3

4 Café The main access to the café (picture on previous page) has three steps each 140 mm in height and a 1050 mm wide swing door opening inwards. We do not have ramp access. There are no internal steps. Easier access (1 step of 120 mm in height) is available through our office entrance round the corner to the left. Please press the buzzer labelled Rabbie s for assistance (buzzer height 1400 mm). Office entrance (low step) Internal and toilet access While the office entrance door is 900 mm wide the internal access doors (original features so not something we can change) are 750 mm wide. The interior of the café has a mix of high (1080 mm clearance) and low (680 mm clearance) tables and a variety of fixed and moveable seating. There is space to move furniture around and to accommodate wheelchair users. Please ask the café staff to assist. The self-service counter is at 900 mm height but we also offer table service if required. Most of our food is freshly prepared. For food allergy and special dietary requirements please ask our café staff for advice. The service counter has a hearing loop system installed. 4

5 Café interior The café has a unisex accessible public toilet with movement sensor activated lighting, grab rails, lever tap, low toilet and sink and emergency alarm cord. The floor surface is rough tile. Accessible toilet 5

6 Glasgow departures Our Glasgow tours have an on street meeting point. We do NOT have any premises in Glasgow and there is currently no on street signage but please don t worry your bus will arrive 15 minutes before departure time! The street address is 266 George Street Glasgow G1 1QX outside a building called Parish Halls. Getting to us For full details and maps of how to reach us please see the directions section of our website. Alternatively, you can plan your journey to us by car using For some reason on Google Maps the postcode directs you too far along George Street. We are on the section between North Frederick and John Streets. It is possible to drop off at the departure point. There is no long term on-street parking close by. The nearest 24 hour car park with disabled bays is the NCP The Glasshouse about a 350m mostly level walk from the departure point. To plan your journey by public transport please use Our street address is 266 George Street Glasgow. The nearest railway station is Glasgow Queen Street. There is ramp access from the station onto George Square from where we are a 200m walk. Turn left into George Square crossing N. Hanover and N. Frederick Streets to reach us. Taxis are available at the rear of the station with level access. All vehicles from Glasgow Taxis are fully accessible. To booking in advance contact Glasgow Taxis on The main intercity coach station is on Buchanan Street a 700m downhill walk from us. Airport shuttle bus services drop off on George Square a 250m level walk. The closest underground station is Buchanan Street about 400m away again mostly level. There are many bus stops nearby with routes accessing most parts of the city and surrounding area. Most local buses are accessible and can accommodate wheelchairs. For more details on local bus, rail and underground services please go to 6

7 Check in Check in will be carried out by your driver/guide. Look out for the Rabbie s bus arriving at the departure point. 266 George Street Departure point George Square in the background You should be at the departure point at least 15 minutes before the scheduled departure time. All you need to check in is your name and your ticket reference number. There are no facilities at the departure point. The nearest public toilets, shops and refreshments are in Queen Street Train Station. 7

8 London departures Our London tours depart from Stance 3 in the Greenline Coach terminal in Victoria. Please note this is not the Victoria Coach Station which is on the other side of the road. We do NOT have any premises in London and there is limited signage at the departure point but please don t worry your bus will arrive 15 minutes before departure time! The Greenline ticket office staff will be able to direct you to the correct stance. The full address is Stance 3, Greenline Coach Terminal, Bulleid Way, Victoria, SW1W 9SH. If you are arriving on foot then access is through the Fountain Square Shopping Arcade Buckingham Palace. Getting to us For full details and maps of how to reach us please see the directions section of our website. You can plan your journey to us by car using It is possible to drop off in the Greenline Coach Terminal. There is no long term on-street parking close by. The nearest 24 hour car park with disabled bays is the NCP Semley Place, off Buckingham Palace Road, SW1W 9QL about a 350m mostly level walk from the departure point. We would not recommend parking long term due to the high costs. To plan your journey by public transport please use https://www.tfl.gov.uk/plan-a-journey/ The nearest railway and tube stations are Victoria. There is level access from Victoria Station via Buckingham Palace Road and Fountain Square to the departure point - about a 500m walk. Taxis are available at the front of the station with level access. All London black cab taxis are fully accessible. There are two intercity coach terminals The Greenline Terminal where we depart from and Victoria Coach Station which is on the other side of Buckingham Palace Road a 150m level walk from us. There are many bus stops on Buckingham Palace Road with routes accessing most parts of the city. Most local buses are accessible and can accommodate wheelchairs. For more details on local bus, rail and tube services please go to https://www.tfl.gov.uk/ Check in Check in will be carried out either by your driver/guide or by one of our London based team. Look out for the Rabbie s bus arriving at the departure point or a team member in Rabbie s uniform at Stance 3. 8

9 A Rabbie s tour bus You should be at the departure point at least 15 minutes before the scheduled departure time. All you need to check in is your name and your ticket reference number. There are no public toilet facilities in the Greenline Coach terminal but there are cafes with customer toilets on site. The nearest public toilets are in the Victoria Coach Station across the road. Dublin departures Our Dublin tours have an on street meeting point. We do NOT have any premises in Dublin and there is currently no on street signage but please don t worry your bus will arrive 15 minutes before departure time! The street address is Opposite the Kilkenny Shop, 6-15 Nassau St, Dublin 2. Getting to us For full details and maps of how to reach us please see the directions section of our website. Alternatively, you can plan your journey to us by car using It is usually possible to drop off at the departure point. There is no long term on-street parking close by. The nearest 24 hour car park is Q-Park Setanta Place, Molesworth Street, Dublin 2 about a 200m level walk from the departure point. To plan your journey by bus please use The nearest railway station is Pearse from where it is a 550m level walk to the departure point. To plan a rail journey please use There are many bus stops on Nassau Street with routes accessing most parts of the city and surrounding area. Most local buses are accessible and can accommodate wheelchairs. For more details on local bus and light rail (Luas) services please go to 9

10 Check in Check in will be carried out by your driver/guide. Our tours in Ireland are operated by a local company called Rose Travel. The buses will have Rabbie s signage as well as Rose Travel branding and your driver/guide will be wearing Rabbie s uniform. The buses are normally at the departure point at least 15 minutes before departure. You should be at the departure point at least 15 minutes before the scheduled departure time. All you need to check in is your name and your ticket reference number. There are no facilities at the departure point. There are cafes with toilet facilities close by on Nassau Street. The tours themselves. Mini-coaches All our tours in the UK are operated in 16 seat Mercedes Mini-coaches. The Irish tours use different makes of coach but are similar in layout and facilities. Entry and exit from the mini-coaches is via the front left passenger door. There are 3 steps up into the coach each 150mm in height. There are grab handles on both sides, the step edges are clearly marked and the treads are non-slip. The seats are standard coach seats mostly on the level with1 step up to the back row of seats. The seating configuration has single seats on the passenger side and double seats on the driver s side. All seats have full 3 point seatbelts which must be worn when the vehicle is moving. Seat belt extenders are available if required. Booster seats for smaller children are also available if required we should be notified in advance of any children under 1.2m in height who would require a booster seat. 10

11 Our buses are not wheelchair accessible however we have large luggage compartments which will easily take a folding wheelchair or walking frame. Our staff are not able to offer physical assistance when boarding or disembarking from the buses or at any point during the tour. Guests should be comfortable getting on and off the bus on their own or with the assistance of a travelling companion. Commentary The tours are guided in English. Safety instructions will be given verbally by the driver/guide before departure. If anything is unclear please bring this to the driver s attention. The driver/guide will generally use a microphone and there are speakers throughout the vehicle. From May 2015 some of our buses will be fitted with hearing loop systems. Please contact us in advance if you would like to travel in one of those vehicles. There are regular stops during the tour during which the driver/guides will be happy to answer any questions and repeat any information you may have missed. Tour stops We make regular comfort breaks throughout the day normally there would be no more than 2 hours between stops with toilet facilities. Because these facilities are in a variety of different locations operated by 3rd parties, some public, some private - we cannot be specific about the accessibility of each stop but in most places fully accessible toilets are available. Our tours are designed to have lots of stops with as much time off the bus as possible. Most tours include visits to attractions of various types as well as nature walks of varying lengths. Our tour itineraries cover much of the UK and Ireland and it is not practical to try and detail the accessibility situation in all the places we visit or potentially may stop. We endeavour to make sure that most of the places we visit are accessible to as wide a range of guests as possible but there will always be some restrictions. For instance: Castles and historic buildings by their nature may have areas inaccessible for people with mobility problems. Narrow stairways, uneven floors and steep slopes are common. Nature walks may involve uneven surfaces, steep slopes and unfenced drops. All such activities are optional and in most cases there are accessible alternatives depending on the interests and abilities of individual visitors. Some of our tours involve fewer activities and are more accessible than others our experienced reservations team can help you decide. Accommodation on Overnight tours As part of our sustainable tourism policies we use a large number of local accommodation suppliers in the many different locations we stay in on the overnight tours. Not all suppliers have the same level of accessibility at their accommodation. For instance many do not have lift access to upper floors or fully accessible rooms. It is therefore not possible to give definitive access details for our overnight tour accommodation here. We generally book the accommodation on behalf of our guests and would ask that any access requirements are made clear at the time of booking so as we can ensure that the most appropriate 11

12 accommodation is booked. If you would rather book your own accommodation please contact us for advice on suitable locations within our destinations. Other information All of our staff receive regular training that includes disability awareness training. We have a set of evacuation procedures for our café and buses should you require it someone will assist you out of the building/vehicle to a place of safety. Clear signage is used throughout the attraction using Arial font large letters black on a yellow background. Future Plans We will continually review this statement and feedback we receive from our guests to see what additional steps we can make to improve accessibility Contact Information Rabbie s Small Group Tours, 6 Waterloo Place, Edinburgh EH1 3EG Telephone: Website: 12

Access Statement for Halifax Visitor Centre & Art Gallery

Access Statement for Halifax Visitor Centre & Art Gallery This access statement does not contain personal opinions as to our suitability for those with disabilities, but aims to accurately describe the facilities and services that we offer all our guests/visitors.

More information

Hotel Accessibility Pack

Hotel Accessibility Pack Hotel Accessibility Pack Thank you for considering the Hilton Dublin City. We are pleased to provide you with some information regarding our hotel that you may find useful when planning your visit to our

More information

THE UNIVERSITY OF EDINBURGH. Teviot Row House, (Edinburgh University Students Association).

THE UNIVERSITY OF EDINBURGH. Teviot Row House, (Edinburgh University Students Association). THE UNIVERSITY OF EDINBURGH. Teviot Row House, (Edinburgh University Students Association). A GUIDE TO ACCESS AND FACILITIES. Address: Teviot Row House, 13 Bristo Square, Edinburgh, E,H,8 9,A,J. Telephone

More information

Access Statement Atlantic Tower Liverpool (10.2.10)

Access Statement Atlantic Tower Liverpool (10.2.10) Property: Atlantic Tower Chapel Street Liverpool, L3 9RE Pre-Arrival Access Statement Atlantic Tower Liverpool (10.2.10) Phone, fax & email: Phone: 0871 376 9025 / +44 845 305 8325 Fax: 0871 376 9125 /

More information

ACCESS STATEMENT FOR STADIUM TOUR AND MUSEUM, ARSENAL FOOTBALL CLUB

ACCESS STATEMENT FOR STADIUM TOUR AND MUSEUM, ARSENAL FOOTBALL CLUB Introduction Emirates Stadium, is located between Drayton Park and Hornsey Road in the borough of Highbury and Islington, North London and is situated approximately 3.8 miles from Central London. The Emirates

More information

THE UNIVERSITY OF EDINBURGH. Alexander Graham Bell Building. King s Buildings

THE UNIVERSITY OF EDINBURGH. Alexander Graham Bell Building. King s Buildings THE UNIVERSITY OF EDINBURGH Alexander Graham Bell Building King s Buildings A GUIDE TO ACCESS AND FACILITIES Alexander Graham Bell Building King s Buildings Edinburgh EH93JF United Kingdom http://www.ed.ac.uk/maps/buildings/

More information

2016-17. Access Statement for Astley Cheetham Art Gallery

2016-17. Access Statement for Astley Cheetham Art Gallery 2016-17 Access Statement for Astley Cheetham Art Gallery This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the

More information

Access Statement Thistle Inverness (14.7.11)

Access Statement Thistle Inverness (14.7.11) Property: Thistle Inverness Milburn Road Inverness, IV2 3TR Pre-Arrival Access Statement Thistle Inverness (14.7.11) Phone, fax & email: Phone: 0871 376 9023 / +44 845 305 8323 Fax: 0871 376 9123 / +44

More information

Contents. Booking Transport Getting Around Building Plans Services & Facilities Food & Drink Daytime Visits Access List

Contents. Booking Transport Getting Around Building Plans Services & Facilities Food & Drink Daytime Visits Access List Access Guide Contents Booking Transport Getting Around Building Plans Services & Facilities Food & Drink Daytime Visits Access List 2 4 7 10 16 19 20 21 To request an alternative format, please telephone

More information

The Scottish Parliament Information for visitors

The Scottish Parliament Information for visitors The Scottish Parliament Information for visitors Contents Welcome to the Scottish Parliament - Page 2 Contact details for the Scottish Parliament - Page 2 Opening times - Page 3 Travel to the Scottish

More information

Train and Bus Stations The train and bus stations are located in Aberdeen city centre (Guild Street), approximately 3 miles from the hotel.

Train and Bus Stations The train and bus stations are located in Aberdeen city centre (Guild Street), approximately 3 miles from the hotel. Hotel Accessibility Pack Thank you for considering the Hilton Aberdeen Treetops Hotel. We are pleased to provide you with information about our hotel and our accessible facilities and services that you

More information

Access Statement Thistle St Albans (8.6.11)

Access Statement Thistle St Albans (8.6.11) Property: Access Statement Thistle St Albans (8.6.11) Thistle St Albans Watford Road St Albans, AL2 3DS Pre-Arrival Phone, fax & email: Phone: 0871 376 9034 / +44 845 305 8333 Fax: 0871 376 9134 / +44

More information

The main site is open every day of the year for you walk around and see the magnificent views right up Loch Lomond to the majestic Ben Lomond.

The main site is open every day of the year for you walk around and see the magnificent views right up Loch Lomond to the majestic Ben Lomond. . This access statement does not contain personal opinions as to our suitability for those with access needs, but aims to accurately describe the facilities and services that we offer all our guests/visitors.

More information

THE UNIVERSITY OF EDINBURGH OLD COLLEGE

THE UNIVERSITY OF EDINBURGH OLD COLLEGE THE UNIVERSITY OF EDINBURGH OD COEGE A GUIDE TO ACCESS AND FACIITIES Old College University of Edinburgh Old College South Bridge Edinburgh EH8 9Y Phone 0131 650 2008 http://www.ed.ac.uk/maps Disabled

More information

THE UNIVERSITY OF EDINBURGH, Alexander Graham Bell Building, King s Buildings,

THE UNIVERSITY OF EDINBURGH, Alexander Graham Bell Building, King s Buildings, THE UNIVERSITY OF EDINBURGH, Alexander Graham Bell Building, King s Buildings, A GUIDE TO ACCESS AND FACILITIES, Address Alexander Graham Bell Building, University of Edinburgh. King s Buildings. Edinburgh,

More information

Access Statement Royal Horseguards (13.11.09)

Access Statement Royal Horseguards (13.11.09) Property: Access Statement Royal Horseguards (13.11.09) Royal Horseguards 2 Whitehall Court London SW1A 2EJ Pre-Arrival Phone, fax & email: Phone: 0871 376 9033 / +44 845 305 8332 Fax: 0871 376 9133 /

More information

New College. School Of Divinity.

New College. School Of Divinity. THE UNIVERSITY OF EDINBURGH. New College. School Of Divinity. A GUIDE TO ACCESS AND FACILITIES. Address New College. School of Divinity. University Of Edinburgh. 1 Mound Place. Edinburgh. E,H,1, 2,L,U,.

More information

AlonA Hotel Access Statement

AlonA Hotel Access Statement AlonA Hotel Access Statement AlonA Hotel Strathclyde Country Park, Hamilton Road, Motherwell ML1 3RT T: 01698 333888 E: reservations@alonahotel.co.uk June 2015 Access Statement for Alona Hotel - Strathclyde

More information

Access Statement The Tower (19.10.09)

Access Statement The Tower (19.10.09) Property: Access Statement The Tower (19.10.09) The Tower St Katherine s Way London E1W 1LD Pre-Arrival Phone, fax & email: Phone: 0871 376 9036 / +44 845 305 8335 Fax: 0871 376 9136 / +44 845 305 8374

More information

YHA London Oxford Street - Access Statement

YHA London Oxford Street - Access Statement YHA (England & Wales) Trevelyan House, Dimple Road, Matlock, Derbyshire, DE4 3YH Tel. +44(0)1629 592 700 www.yha.org.uk YHA London Oxford Street - Access Statement Introduction Tucked away in the heart

More information

Access Statement Sandwell Museum Service Sites. Haden Hill House Museum - 01384 569 444

Access Statement Sandwell Museum Service Sites. Haden Hill House Museum - 01384 569 444 Access Statement Sandwell Museum Service Sites. A guide to facilities at our sites to help your visit be as successful as possible. Haden Hill House Museum - 01384 569 444 Access is off Barrs Road and

More information

YHA Liverpool Access Statement

YHA Liverpool Access Statement YHA (England & Wales) Trevelyan House, Dimple Road, Matlock, Derbyshire, DE4 3YH Tel. +44(0)1629 592 700 www.yha.org.uk YHA Liverpool Access Statement Introduction YHA Liverpool is right at the heart of

More information

Access Statement Thistle Middlesbrough (18.2.10)

Access Statement Thistle Middlesbrough (18.2.10) Property: Thistle Middlesbrough Fry Street Middlesbrough TS1 1JH Pre-Arrival Phone, fax & email: Phone: 0871 376 9028 / +44 845 305 8328 Fax: 0871 376 9128 / +44 845 305 8367 E-mail: from the Contact us

More information

Access Statement Thistle East Midlands Airport (1.7.11)

Access Statement Thistle East Midlands Airport (1.7.11) Property: Thistle East Midlands Airport Castle Donington Derby, DE74 2SH Pre-Arrival Access Statement Thistle East Midlands Airport (1.7.11) Phone, fax & email: Phone: 0871 376 9015 / +44 845 305 8315

More information

Holiday Inn Express. Strathclyde Access Statement

Holiday Inn Express. Strathclyde Access Statement Holiday Inn Express Strathclyde Access Statement Holiday Inn Express Strathclyde Country Park, Hamilton Road, Motherwell, Scotland ML1 3RB Tel: 01698 858585 Email: reservations.strathclyde@holidayinnexpress.org.uk

More information

THE UNIVERSITY OF EDINBURGH. Pleasance Sports Centre and Gym. The Pleasance.

THE UNIVERSITY OF EDINBURGH. Pleasance Sports Centre and Gym. The Pleasance. 0,1,3,1, 6,5,0, 2,5,8,5,. THE UNIVERSITY OF EDINBURGH Pleasance Sports Centre and Gym. The Pleasance. A GUIDE TO ACCESS AND FACILITIES. Address. Pleasance Sports Centre and Gym, The University of Edinburgh,

More information

YHA London St Pancras Access Statement

YHA London St Pancras Access Statement YHA (England & Wales) Trevelyan House, Dimple Road, Matlock, Derbyshire, DE4 3YH Tel. +44(0)1629 592 700 www.yha.org.uk YHA London St Pancras Access Statement Introduction location. We are minutes away

More information

Accessibility Design Advice

Accessibility Design Advice Accessibility Design Advice Quick Access Guide Improving the accessibility of the physical environment Websites It is good practise to provide written information on your web site for disabled visitors

More information

INFORMATION FOR GUESTS WITH SPECIAL NEEDS. Disability Access Facilitation Plan. April 2015. 1 P a g e

INFORMATION FOR GUESTS WITH SPECIAL NEEDS. Disability Access Facilitation Plan. April 2015. 1 P a g e INFORMATION FOR GUESTS WITH SPECIAL NEEDS Disability Access Facilitation Plan April 2015 1 P a g e ABOUT US Whitsunday Coast Airport is a solely owned and operated business unit of Whitsunday Regional

More information

THE UNIVERSITY OF EDINBURGH. ECA Evolution House.

THE UNIVERSITY OF EDINBURGH. ECA Evolution House. THE UNIVERSITY OF EDINBURGH. ECA Evolution House. A GUIDE TO ACCESS AND FACILITIES. Address: ECA Evolution House, 78 West Port, Edinburgh, E,H,1 2,L,E. Telephone number: 0131 651 5800. Campus map link:

More information

Hotel Accessibility Pack

Hotel Accessibility Pack Thank you for considering the Hilton Garden Inn, Aberdeen City Centre. We are pleased to give you some information about our hotel that you may find useful when planning your visit. Arriving at the hotel

More information

Staying alert A guide to passenger security

Staying alert A guide to passenger security Staying alert A guide to passenger security GO Safely GO Transit is one of the safest transit systems in North America. Still, we have to be prepared for unexpected incidents. Your safety and security

More information

We ll help you fly Help for passengers with disabilities or restricted mobility

We ll help you fly Help for passengers with disabilities or restricted mobility We ll help you fly Help for passengers with disabilities or restricted mobility Assistance it s best to book ahead Should you be flying with an escort? Assistance is free at Heathrow. If you book ahead,

More information

Trondheim 2016 UEFA Disabled Supporters Guide

Trondheim 2016 UEFA Disabled Supporters Guide Trondheim 2016 UEFA Disabled Supporters Guide Getting around the city Situated in the middle of Norway, Trondheim is the perfect base for exploring Trøndelag (the region) and the city can easily be reached

More information

ACCESS AND GROUPS GUIDE

ACCESS AND GROUPS GUIDE INTRODUCTION King s Cross Theatre is a brand new purpose built venue currently showing the popular adaptation of E Nesbit s classic novel, The Railway Children. From July 2015, the theatre will also be

More information

ARRIVING AT THE HOTEL

ARRIVING AT THE HOTEL Thank you for considering the Hilton Birmingham Metropole. We are pleased to give you some information about our hotel that you may find useful when planning your visit. ARRIVING AT THE HOTEL You should

More information

THE UNIVERSITY OF EDINBURGH DAVID HUME TOWER

THE UNIVERSITY OF EDINBURGH DAVID HUME TOWER THE UNIVERSITY OF EDINBURGH DAVID HUME TOWER Bookable Rooms Access Guide David Hume Tower George Square, Edinburgh EH8 9JX 0131 650 8295 https://www-live.ebis.estates.ed.ac.uk/ebistop.cfm While this document

More information

ARRIVING AT THE HOTEL

ARRIVING AT THE HOTEL Thank you for considering the Hilton Birmingham Metropole. We are pleased to give you some information about our hotel that you may find useful when planning your visit. ARRIVING AT THE HOTEL Please use

More information

Hotel Accessibility Pack

Hotel Accessibility Pack Hotel Accessibility Pack Thank you for choosing to stay at the Hilton Cardiff. We are pleased to give you some information about our hotel that you may find useful when planning your stay. Arriving at

More information

AUSTRALIAN HUMAN RIGHTS COMMISSION NOTICE OF DECISION ON APPLICATION FOR TEMPORARY EXEMPTIONS: AUSTRALASIAN RAILWAY ASSOCIATION

AUSTRALIAN HUMAN RIGHTS COMMISSION NOTICE OF DECISION ON APPLICATION FOR TEMPORARY EXEMPTIONS: AUSTRALASIAN RAILWAY ASSOCIATION AUSTRALIAN HUMAN RIGHTS COMMISSION DISABILITY DISCRIMINATION ACT 1992 (Cth), Section 55 DISABILITY STANDARDS FOR ACCESSIBLE PUBLIC TRANSPORT 2002 (Cth), Section 33A.1 DISABILITY (ACCESS TO PREMISES BUILDINGS)

More information

Grüezi and welcome to Swissôtel Nankai Osaka!

Grüezi and welcome to Swissôtel Nankai Osaka! Grüezi and welcome to Swissôtel Nankai Osaka! Dear Guest, Thank you very much for booking Swissôtel Nankai Osaka and we are very much looking forward to welcoming you to our hotel which is located in the

More information

1st CONFERENCE IN ETHNOMUSICOLOGY AND ANTHROPOLOGY OF MUSIC Methods, approaches and perspectives for the study of music within culture

1st CONFERENCE IN ETHNOMUSICOLOGY AND ANTHROPOLOGY OF MUSIC Methods, approaches and perspectives for the study of music within culture 1st CONFERENCE IN ETHNOMUSICOLOGY AND ANTHROPOLOGY OF MUSIC Methods, approaches and perspectives for the study of music within culture Universitat Autònoma de Barcelona (UAB) 2nd-3rd, July 2015 Barcelona,

More information

An Access Statement is available on-line. The hotel has a one page printed description available of facilities in the designated accessible rooms

An Access Statement is available on-line. The hotel has a one page printed description available of facilities in the designated accessible rooms The Cumberland - Access Statement (15.10.09) Property: The Cumberland Great Cumberland Place London W1H 7DL Pre-Arrival Phone, fax & email: Phone: 0871 376 9014 / +44 845 305 8314 Fax: 0871 376 9114 /

More information

Customer Charter. www.dublinbus.ie

Customer Charter. www.dublinbus.ie Customer Charter www.dublinbus.ie Contents Our commitment to you 4 Providing a quality service 4 Keeping you informed 7 Providing an accessible service 8 Paying for your journey 9 Helping the environment

More information

ACCESS STATEMENT THE POWELL-COTTON MUSEUM, QUEX HOUSE AND GARDENS

ACCESS STATEMENT THE POWELL-COTTON MUSEUM, QUEX HOUSE AND GARDENS This access statement does not contain personal opinions as to our suitability for those with disabilities, but aims to accurately describe the facilities and services that we offer all our guests/visitors.

More information

Arrival and Departure. Information for disabled passengers and passengers with reduced mobility at Frankfurt Airport

Arrival and Departure. Information for disabled passengers and passengers with reduced mobility at Frankfurt Airport Arrival and Departure Information for disabled passengers and passengers with reduced mobility at Frankfurt Airport Valid from 1.9.2011 i Please note, that due to ongoing construction works within the

More information

Information for guests with special needs. Disability access facilitation plan

Information for guests with special needs. Disability access facilitation plan Information for guests with special needs Disability access facilitation plan Townsville Airport - Information for guests with special needs > Prior to Arrival To request assistance, please contact your

More information

ACCESS AUDIT OF WESTPORT HOUSE

ACCESS AUDIT OF WESTPORT HOUSE ACCESS AUDIT OF WESTPORT HOUSE Large sign on the highway to indicate the entrance to Purbeck District Council Large and wide entrance Entrance showing sign for opening times Entrance sign Main entrance

More information

Accessibility plan. Mövenpick Hotel 's-hertogenbosch

Accessibility plan. Mövenpick Hotel 's-hertogenbosch Accessibility plan Mövenpick Hotel 's-hertogenbosch Information accessibility hotel Thank you for your interest in the Mövenpick Hotel 's-hertogenbosch. In this document you can find information that may

More information

Diocese of Sheffield. DAC Guidance Notes. Disabled Access Audit

Diocese of Sheffield. DAC Guidance Notes. Disabled Access Audit Diocese of Sheffield DAC Guidance Notes 2 Name of Church: Address: Listing Grade: Date of Audit: 1. General background Is the church open to visitors during the day? / (where appropri ate) Is the church

More information

DISABILITY ACCESS GUIDE

DISABILITY ACCESS GUIDE DISABILITY ACCESS GUIDE 2015 3. INTRODUCTION 4. PUBLIC TRANSPORT 9. CAR PARKING 11. STADIUM ENTRANCES 12. STAND ENTRANCES AND VIEWING AREAS 15. TICKET OFFICE 16. MERCHANDISE 18. RADIO COMMENTARY 19. MEDICAL

More information

Information for Visitors

Information for Visitors An accessible, unique conference and meeting venue offering exceptional customer service Information for Visitors Location / Address The Centre is within easy reach of Manchester City Centre and is easily

More information

How to find Aviation House:

How to find Aviation House: Information for Visitors to Aviation House How to find Aviation House: http://www.caa.co.uk/publications/publicationdetails.asp?id=378 (free) Bus service between Gatwick Terminals and Gatwick Place (Aviation

More information

How to guide people with sight problems

How to guide people with sight problems How to guide people with sight problems How to guide people with sight problems Five top tips 1 2 3 4 5 Introduce yourself, communicate clearly when offering help and listen to their response (they will

More information

American Academy of Physical Medicine and Rehabilitation Site Survey Report

American Academy of Physical Medicine and Rehabilitation Site Survey Report American Academy of Physical Medicine and Rehabilitation Site Survey Report Introduction and Background In early 2013, the Contract Meeting Manager for the American Academy of Physical Medicine and Rehabilitation

More information

National Football Museum Familiarisation Pack

National Football Museum Familiarisation Pack National Football Museum Familiarisation Pack Welcome to the National Football Museum Familiarisation Pack In this pack we will explain : How to get to the Museum: Directions on how to get to the Museum

More information

Accessible Business Checklist

Accessible Business Checklist every customer counts promoting accessible services Accessible Business Checklist Accessible Business Checklist This simple self-assessment checklist is designed to help traders quickly review how accessible

More information

Melbourne Brain Centre Access Guide

Melbourne Brain Centre Access Guide This is an accessibility guide to the University of Melbourne Brain Centre & Dr Dax s café precinct, located in and around the Kenneth Myer Building on the Royal Parade side of the University of Melbourne

More information

Common ADA Errors and Omissions in New Construction and Alterations

Common ADA Errors and Omissions in New Construction and Alterations U.S. Department of Justice Civil Rights Division Disability Rights Section Common ADA Errors and Omissions in New Construction and Alterations Introduction The ADA requires that new construction and alterations

More information

Berlin. Barrier-free 2016

Berlin. Barrier-free 2016 xxx, Berlin. Barrier-free 2016 Simple English Barrier-free across Berlin Dear passengers, With us, you always arrive at your destination! We are doing our best to ensure that nearly all of our buses, trains,

More information

Service Quality Performance Report 2013

Service Quality Performance Report 2013 NSB GJØVIKBANEN AS Service Quality Performance Report 2013 Passenger Rights Regulation 1371/2007 1. NSB Gjøvikbanen AS NSB Gjøvikbanen AS is a subsidiary in the NSB Group. The company is 100 % owned by

More information

THE UNIVERSITY OF EDINBURGH. Number 5 Forrest Hill

THE UNIVERSITY OF EDINBURGH. Number 5 Forrest Hill THE UNIVERSITY OF EDINBURGH Number 5 Forrest Hill Bookable Rooms Access Guide Number 5 Forrest Hill Edinburgh University Old Town City of Edinburgh EH1 2QL http://www.ed.ac.uk/maps?building= forrest-hill-building

More information

Innovation starts here OWN THE CITY. Branding Campaign. Services

Innovation starts here OWN THE CITY. Branding Campaign. Services OWN THE CITY Branding Campaign Services Welcome to San Jose The professional staff of Team San Jose is committed to providing an excellent experience to your attendees by offering a variety of signage

More information

Penalty points and fixed charge offences

Penalty points and fixed charge offences Appendix : points and fixed charge offences s that carry penalty points Payment Conviction 8 next 8 Speeding E0 Failure by Driver to comply with front seat belt requirements (for self and for passengers

More information

A Guide for Guests with Disabilities

A Guide for Guests with Disabilities A Guide for Guests with Disabilities 07/02/2014 1 WELCOME Welcome to the San Diego Zoo! We want you to have an enjoyable experience during your visit today, so if you have special needs, please let us

More information

A Guide for Guests with Disabilities

A Guide for Guests with Disabilities A Guide for Guests with Disabilities 06/06/12 1 WELCOME Welcome to the San Diego Zoo! We want you to have an enjoyable experience during your visit today, so if you have special needs, please let us know

More information

Access Statement for Lendal Tower

Access Statement for Lendal Tower Access Statement for Lendal Tower Introduction Lendal Tower is a 13 th century Grade I Listed Ancient Scheduled Monument located in the centre of York. Situated just off Lendal Bridge, the Tower is accessed

More information

Timing Events are timed as conveniently as possible, avoiding school holidays and exam times.

Timing Events are timed as conveniently as possible, avoiding school holidays and exam times. HOME Schools & Colleges Teachers Guide 2015-2016 This Teachers Guide includes fire procedures and useful information for schools, colleges and similar groups attending events. It is accompanied by a Risk

More information

Barrier-free. Information for travelers with limited mobility.

Barrier-free. Information for travelers with limited mobility. Barrier-free. Information for travelers with limited mobility. Travel preparations. If you have limited mobility or a disability, it is important that you inform your airline or travel agent about your

More information

Education for All: The Cost of Accessibility

Education for All: The Cost of Accessibility Education for All: The Cost of Accessibility The goal of Education for All (EFA) is to provide universal access to primary education throughout the world. To accomplish this goal, as many as 10 million

More information

Building an Accessible and Inclusive School Community

Building an Accessible and Inclusive School Community School Leadership Program Tool Kit Building an Accessible and Inclusive School Community Grades 6 to 12 School Leadership Program Tool Kit Table of Contents Welcome to Together We Rock!...4 Acknowledgements...6

More information

Access Statement For Skegness Water Leisure Park

Access Statement For Skegness Water Leisure Park Introduction Access Statement For Skegness Water Leisure Park The Park is one of the most successful in the area, with over 250 touring and camping pitches with electrical hook up points, over 600 privately

More information

NSB AS Service Quality Performance Report for 2012 Passenger Rights regulation 1371/2007

NSB AS Service Quality Performance Report for 2012 Passenger Rights regulation 1371/2007 NSB AS Service Quality Performance Report for 2012 Passenger Rights regulation 1371/2007 Contents 1) Information and Tickets 2) Punctuality of services, and general principles to cope with disruption to

More information

Ministry of the Environment Decree on accessible building

Ministry of the Environment Decree on accessible building F1 THE FINNISH BUILDING REGULATIONS 1 Barrier-free Building Regulations and 2005 Ministry of the Environment Decree on accessible building adopted in Helsinki on the 1 st of October 2004 In accordance

More information

GETTING TO GOLDSMITHS, UNIVERSITY OF LONDON

GETTING TO GOLDSMITHS, UNIVERSITY OF LONDON GETTING TO GOLDSMITHS, UNIVERSITY OF LONDON This document has useful information about getting to Goldsmiths University where the 20 th ENCATC Annual Conference, Networked Culture will be held from 12-14

More information

Introduction. Pre-Arrival. Arrival & Car Parking Facilities. Main Entrance, Reception & Ticketing Area

Introduction. Pre-Arrival. Arrival & Car Parking Facilities. Main Entrance, Reception & Ticketing Area Access Statement for Chester Backpackers - Chester Introduction We are a 35 bed, independent hostel situated in Chester. The Hostel is situated over 4 Floors and offers dormitory rooms to private en-suite

More information

Access Statement For St Georges Court Introduction

Access Statement For St Georges Court Introduction Access Statement For St Georges Court Introduction At St Georges Court bed & breakfast we aim to cater for the needs of all guests in our home. We are a 5-bedroom bed and breakfast. The following statement

More information

Customer Access 1 Checklist for Banks, Financial and Legal Services

Customer Access 1 Checklist for Banks, Financial and Legal Services GOOD ACCESS IS GOOD BUSINESS Customer Access 1 Checklist for Banks, Financial and Legal Services The City of Melbourne has introduced the Good Access is Good Business publications and education program

More information

Madras College Site Traffic Management Plan (South Street) August 2015

Madras College Site Traffic Management Plan (South Street) August 2015 Madras College Site Traffic Management Plan (South Street) August 2015 South Street, St. Andrews, KY16 9EJ Kilrymont Road, St. Andrews, KY16 8DE Telephone (01334) 659402 Telephone (01334) 659401 Email

More information

Our Station Access Guide

Our Station Access Guide Our Station Access Guide A guide to help you access our services Making rail accessible Helping older and disabled passengers July 2013 southernrailway.com If you would like a copy of this guide in large

More information

HEBDEN BRIDGE PICTURE HOUSE TECHNICAL INFORMATION FOR HIRERS UPDATED OCTOBER 2013 1. CAPACITY. Stalls: 257 Seats per row: 22(Max)

HEBDEN BRIDGE PICTURE HOUSE TECHNICAL INFORMATION FOR HIRERS UPDATED OCTOBER 2013 1. CAPACITY. Stalls: 257 Seats per row: 22(Max) HEBDEN BRIDGE PICTURE HOUSE TECHNICAL INFORMATION FOR HIRERS UPDATED OCTOBER 2013 1. CAPACITY Total: 490(Max) Stalls: 257 Seats per row: 22(Max) Balcony: 233 Seats per row: 24(Max) See section 11 for seat

More information

Venue: James Watt Centre at Heriot-Watt University, Riccarton, Edinburgh http://www.eccscotland.com/

Venue: James Watt Centre at Heriot-Watt University, Riccarton, Edinburgh http://www.eccscotland.com/ 1 Venue: James Watt Centre at Heriot-Watt University, Riccarton, Edinburgh http://www.eccscotland.com/ Paying Payment will be to the University of Edinburgh (even though the meeting will be held at Heriot-Watt

More information

Prudential Regulation Authority visitor information

Prudential Regulation Authority visitor information Prudential Regulation Authority visitor information How to find us Bank of England Threadneedle Street EC2R 8AH +44 (0)20 7601 4444 Wall +44 (0)20 7601 5545 Guildhall MOORGATE Moorgate Wall Wormwood St

More information

Glasgow 2014 Access Statement Emirates Arena and Sir Chris Hoy Velodrome

Glasgow 2014 Access Statement Emirates Arena and Sir Chris Hoy Velodrome Glasgow 2014 Access Statement Emirates Arena and Sir Chris Hoy Velodrome Information for Spectators with Accessibility Requirements Introduction and how to use This guide is designed to assist people with

More information

Safe School Transport

Safe School Transport Safe School Transport Drivers Guide FIGHTING SMOKING CCTV LITTER GRAFFITI GOOD BEHAVIOUR - TAKE IT ON BOARD Dear School Bus Driver The Safer Travel Unit has produced this leaflet to help you maintain good

More information

Accessibility at a Glance

Accessibility at a Glance Cardiff City Centre Accessibility at a Glance Proud to deliver Contents Page Cardiff Council Access Focus Group 1 Cardiff City Centre 2 Sustainable Travel City 2 Park and Ride 3 Cardiff baycar 4 Parking

More information

Common ADA Errors and Omissions in New Construction and Alterations

Common ADA Errors and Omissions in New Construction and Alterations Common ADA Errors and Omissions in New Construction and Alterations Learning Objectives Course Number: 6002 Credit Hours: 1 After completing this course you will have a better understanding of numerous

More information

Customer Satisfaction Index 2014

Customer Satisfaction Index 2014 Customer Satisfaction Index 01 Contents Executive summary Customer satisfaction methodology Initiatives to improve customer satisfaction November 01 results Overall train network Overall bus regions Overall

More information

About KidZania. Advice

About KidZania. Advice About KidZania KidZania is the perfect setting for Active Learning Programmes; with all programmes being National Curriculum relevant and specifically designed for children aged 4-14years old. Education

More information

CNB GUESTHOUSE. Czech National Bank 6 Náprstkova Street, Prague 1 INFORMATION FOR GUESTS

CNB GUESTHOUSE. Czech National Bank 6 Náprstkova Street, Prague 1 INFORMATION FOR GUESTS CNB GUESTHOUSE Czech National Bank 6 Náprstkova Street, Prague 1 INFORMATION FOR GUESTS Dear Colleagues, Welcome to Prague, the capital of the Czech Republic, and to the Czech National Bank Guesthouse,

More information

Access Statement for Wood View Guest House

Access Statement for Wood View Guest House Access Statement for Wood View Guest House Introduction Wood View is set on the village green in Austwick and offers five en-suite guest rooms. The house is three hundred years old and offers accommodation

More information

General Administrative note for meetings for officials 27 November 2015

General Administrative note for meetings for officials 27 November 2015 General Administrative note for meetings for officials 27 November 2015 1. General information In the first half of 2016 the Netherlands will hold the Presidency of the Council of the European Union. We

More information

THE UNIVERSITY OF EDINBURGH. 16 Buccleuch Place.

THE UNIVERSITY OF EDINBURGH. 16 Buccleuch Place. THE UNIVERSITY OF EDINBURGH. 16 Buccleuch Place. A GUIDE TO ACCESS AND FACILITIES. Address: 16 Buccleuch Place, Edinburgh, E,H,8, 9,L,N. Telephone number: 0131 650 8074. Campus map link: http://www.ed.ac.uk/maps/buildings/buccleuch-place

More information

THE UNIVERSITY OF EDINBURGH George Square Library

THE UNIVERSITY OF EDINBURGH George Square Library THE UNIVERSITY OF EDINBURGH George Square Library Bookable Rooms Access Guide George Square Library University Of Edinburgh George Square Edinburgh EH8 9LJ http://www.ed.ac.uk/maps/buildi ngs/main-university-library

More information

Hotel Accessibility Pack

Hotel Accessibility Pack Thank you for considering the Hilton Portsmouth. We are pleased to give you some information about our hotel that you may find useful when planning your visit. Arriving at the hotel You will find a free

More information

Eligibility Requirements for ADA Paratransit Service

Eligibility Requirements for ADA Paratransit Service Eligibility Requirements for ADA Paratransit Service To request this brochure in large print, audio tape, Braille, or Spanish, please call (916) 557-4685 or TDD 557-4686 Rev. 8/25/2010 PUBLIC TRANSPORTATION

More information

We hope this visual guide prepares you for your trip to the theatre.

We hope this visual guide prepares you for your trip to the theatre. We hope this visual guide prepares you for your trip to the theatre. We wish to show you what our building looks like, who you might meet and what you might experience during your visit. Trafalgar Studios

More information

June 2015. Service Quality Performance Report 2014

June 2015. Service Quality Performance Report 2014 June 2015 Service Quality Performance Report 2014 1. Introduction This document complies with the requirements in the EC Regulation n. 1371/2007, dated 23/10/2007, concerning rail passengers rights and

More information

Polling place location:, County Comments. Church Fire Station Library School Community Center Courthouse

Polling place location:, County Comments. Church Fire Station Library School Community Center Courthouse Polling place location:, County Reviewed by: Date: SECTION A: GENERAL POLLING PLACE INFORMATION A1. What type of building is being used as the polling site? Church Fire Station Library School Community

More information

Public Transport. Past and present years. Literacy

Public Transport. Past and present years. Literacy FACT 1 Public Transport Past and present People have always needed transport to help them travel around and to move goods. Some people have their own transport such as a car, motorbike or bicycle which

More information