Communication and Presentation Skills

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1 Communication and Presentation Skills Introduction Managers spend on average over 75% of their time in one-to-one verbal communication i.e. face-to-face or on the telephone. Therefore effective communication skills are essential tools for today s modern manager. Most dissatisfied employees will blame poor motivation and poor communications as two of the major areas, which affect them in a very negative way. In the multi-cultural work environments, good interpersonal communication skills and cultural sensitivity are essential elements for successful management. Increasingly organizations realize that people are their greatest asset. Being able to deal effectively with people from different cultures and backgrounds is vital for success in today s global business environment. It s a whole new world of work. Organizational change, diversity and electronic communications have changed the face of the workplace. Today, more than ever,

2 success depends upon the combined cooperation, commitment and action of people-both face-to-face and across electronic and cyber channels. This course is for those people who want to understand how to communicate more effectively, with their customers, their staff, their colleagues and, their bosses. Course Objectives To have a clear understanding of what is good communication To consider the role of effective interpersonal skills in the workplace To ensure that each delegate understands the different methods of communication and how to use each one correctly To learn the skills that allow delegates to work effectively in a multi-cultural environment Learning Objectives Key Learning Outcomes and Behavioral Objectives Communicate with confidence and comfort Better communicate with colleagues, superiors and customers. Communicate assertively with good interpersonal relations. Conduct meetings effectively. Project a better image of yourself and your organization. Who should attend? Managers, team leaders and supervisors who want to maximize their positive impact on others, enrich the quality of their relationships and increase their job effectiveness. How You Will Benefit Communicate and solve problems by clarifying the real issues Make trade-offs without being a pushover on big issues Implement plans without strong-arm tactics Generate enthusiasm for your ideas and proposals Minimize conflict and build group commitment Influence others and motivate them to profitable action Save time, energy and talent by improving the entire people side of your job Develop credibility based on respect and trust Find alternatives to work with difficult people Course Methodology The trainer has over 25 years experience of providing training programmes throughout

3 the world. Each course is designed to meet the requirements of the client bases on a client's needs assessment. All courses include full material in both hard copy and soft copy format for each individual participant and also for the clients training department's files. The material includes a full manual, exercises, and all PowerPoint slides. In addition the soft copy includes significant additional material including software, excel template spreadsheets and other material that can be very valuable for participants in their everyday work. The courses are fully interactive with lots of discussions, exercises, multiple choice questions and answers including breakout sessions and where possible video presentations. The trainer is widely acknowledged for his ability to present at times complex material in an easy friendly manner with clear explanations. Content Module- What is communication? What is effective communication? How messages flow - the different channels of communication. Barriers to communication and how to overcome them. The power of language in communication 5 Qualities of an effective communicator Module- Communication Skills Developing listening skills Asking the right questions Body Language - the hidden communicator The Johari window The basics of persuasion Understanding what motivates people Module- Behaviour Issues Behaviour styles - Aggressive, Assertive, Submissive Four main types- Amiable, Expressive, Analyst, Driver Transactional analysis - Parent, Adult, Child Conducting Effective Meetings Giving supportive feedback Giving corrective feedback Develop a Personal Action Plan for future development Communication and the New Workplace Module- Getting the message across Recognize the expectations your manager, peers, employees and others have of your interpersonal skills performance Identify the distinction between behaviours and intentions Understand Perception, Self-Concept and Expressing Emotions

4 Identify how perceptions shape and influence your interaction with others and their responses to you Analyse the ways in which you and your co-workers approach work and relate to each other Module-The blend of communication and interpersonal skill sets Nonverbal and Verbal Skills Apply a five-step process to the development and delivery of clear messages Understand cross-cultural flexing Using Listening and Feedback Skills to Build High-Performance Work Relationships Identify personal listening liabilities and strategies for improvement Achieve productive and satisfying work relationships with peers, your manager and others Module- Communication and actions through other people Directing and Motivating Others Review and practice steps to effectively give directions Identify what motivates others to achieve high levels of performance and effectiveness Assertively and Productively Managing Conflict Recognize the differences among assertive, non-assertive and aggressive behaviours Negotiate your way out of conflict Being a Team Player: The Synergistic Impact of All Your Interpersonal Skills Identify the stage of team development your work group is in and respond and adapt appropriately Evaluate your role as team leader and select actions that will guide the team to the achievement of goals Module- Making Your Mark as a Speaker in Today s Business Environment The Role of Business Presentations Current Trends and Pressures Module- The Importance of Preparation Preparing & Delivering Effective Presentations What is Your Objective? Relating to Your Audience Organising Your Presentation Building the Body of your Presentation Layout of Your Notes Introductions & Endings Module - Connecting With Your Audience Discussion Document: How to Improve Your Presentation Skills Understanding How Listeners listen

5 Listening Skills Avoiding Breakdowns in Communication Communication Skills Interpersonal Skills Module -The Key Delivery Skills Physical Arrangements Know Your Environment Communicating With Confidence Exercise: Getting Your Message Across The Power of Persuasion/Influencing Skills Using Your Voice Pace, Pitch and Tone Using Pauses Positive Body Language Different Styles of Delivery Show Enthusiasm Eye Contact Module -Making A Presentation to a Meeting A Model for Getting Your Point Across briefly and effectively Meeting Skills Team Presentations Video & Discussion Module -Dealing With Questions Handling Questions Exercise: Questioning Skills Recognising Different Types of Questions, and How To Answer Them Answering Difficult and Hostile Questions Exercise: Types of Behaviour Module -Making the Most of Visual Aids Exercise: Visual Aids Using Visual Aids Deciding on What Kind of Visuals to Use Integrating Text and Pictures Common Problems with Visuals Module -Formal Presentations Discussion Document: Presentation Skills for Emergent Managers The Presentation Situation Finding the Right Approach Ways of Organising Material

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