How to Use KeyTrain Career Skills

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1 How to Use KeyTrain Career Skills To View Career Skills Lessons from an Instructor Account Instructors can access the Career Skills lessons directly from the KeyTrain Instructor Menu. To view the lessons follow these steps: 1. Go to and click on Run KeyTrain Online. 2. Log-in to KeyTrain by entering your instructor username and password. 3. Click on the Take Lessons option in the instructor menu and select Career Skills. Click I Accept on the Instructor Access to Lessons screen. 4. Choose the topic for lessons you wish to view and then click the Launch button for the sub-topic to open the lesson menu for the sub-topic. 5. Click on the lesson title in the menu (e.g. Language and Behavior) to take the lesson. The three sections of the topic lesson are indicated by the Overview, Learning, and Practice buttons. The Overview presents the main idea of the topic lesson and lists 10 tips for using the skill at work. Each tip is explained in more detail in the Learning section of the lesson. Finally, the Practice section provides an opportunity to answer True/False questions on the topic and respond to an activity question. You can go to different sections in the lesson by clicking on the section tabs. 6. After viewing the lesson, click the Menu button to return to the lesson menu where you may view more sub-topic lessons. 7. To exit Career Skills, click Exit on the lesson menu screen. You will be returned to the Career Skills topic menu where you may select other topics to view. Assigning Career Skills Lessons The Career Skills Checksheet can be used by instructors as a tool for assigning Career Skills lessons to students. Simply check the lessons you wish students to complete and give each student a copy of the checklist. Students may use the checksheet to see a listing of all 200 Career Skills lessons to find lessons they may be interested in taking. They can also use their checksheet to check off lessons they have completed. Student Reporting The Career Skills Analysis report shows lesson objectives and outcomes and student quiz data for Career Skills lessons. To generate a Career Skills Analysis report: 1. Log-in to KeyTrain and click on View/Print Reports in the Instructor menu. 2. Select to report on an individual student or class of students. 3. When the list of reports appears, click on Career Skills Analysis. 4. A list of students or classes will appear. Select the student or class you wish to report on from the list by clicking on the report icon in the row for the student or class. Career Ready 101 and the National Career Readiness Certificate are trademarks of ACT, Inc. 1

2 How to Use KeyTrain Career Skills 5. Select the Career Skills courses you want to report on and click on the desired report options. Then click on Get the Report. 6. You may view the report online, copy it to your computer or print it. Student Instructions for Using Career Skills Student can take Career Skills lessons directly from their KeyTrain Student Menu. 1. Have students go to and click on Run KeyTrain Online. 2. Prompt students to enter their username and password to log-in to KeyTrain. 3. Have them click on the Career Skills option in the student menu. The My Career Skills Assignments screen will appear. 4. Direct students to the Career Skills course and topic you wish them to complete. 5. Allow students to work through their assigned lesson(s). 6. Printing completion certificates: When students complete a lesson, Career Skills will return them to the topic menu where they can choose another topic lesson or exit the program. Once a lesson is completed, the student may print a completion certificate to document their progress from their My Career Skills Assignments screen. The option to Print Completion will be shown under the topic title. To print the certificate, students just click on Print Completion and follow the directions. KeyTrain will record which lessons the student has completed, and they may print a completion certificate at their convenience. 7. Make sure that students know the proper way to exit Career Skills. If students exit Career Skills by closing Internet Explorer or another browser, their lesson data may be lost. Career Skills will ask a student if they want to return to the lesson menu when they complete a lesson. When they return to the lesson menu, they should click on EXIT to leave the lesson menu. They will be returned to their My Career Skills Assignments screen. To exit Career Skills, students should click the Done button on the assignments screen or click on Logout in the top of the screen. If they click the Done button, they will be returned to their KeyTrain Student Menu. If they click Logout, they will be redirected to the KeyTrain log-in page. Career Ready 101 and the National Career Readiness Certificate are trademarks of ACT, Inc. 2

3 KeyTrain Career Skills Summary Checksheet Student name: Class: _ The Job Search Finding the Right Job _ Effective Resumes _ The Application Process _ Interviewing Skills _ Work Habits Workplace Ethics _ Personal Characteristics _ Employer Expectations _ Communication Skills Communicating at Work _ Speaking _ Listening _ Presenting Yourself _ Non-Verbal Communication _ Workplace Effectiveness Time Management _ Problem Solving _ Customer Service _ Teamwork _ Business Etiquette On the Job Etiquette _ Person-to-Person Etiquette _ Telephone and Etiquette _ Meeting Etiquette _ Career Ready 101 and the National Career Readiness Certificate are trademarks of ACT, Inc. 3

4 KeyTrain Career Skills Detailed Checksheet Student name: Class: _ The Job Search Finding the Right Job 1. Locating Jobs 2. Networking 3. Job Shopping On Line 4. Building a Job Search Web Site 5. Getting Results at Job Fairs 6. Using Employment Agencies 7. Searching the Classified Ads 8. Creating Your Own Position 9. Landing an Internship 10. Staying Motivated to Search Effective Resumes 11. Things to Include in a Resume 12. Locating Needed Information 13. Selling Yourself in a Resume 14. Terms to Use in a Resume 15. Matching Talents to Employers 16. Describing Your Job Strengths 17. Organizing Your Resume 18. Writing an Electronic Resume 19. Dressing Up Your Resume 20. Using a Resume Successfully The Application Process 21. Completing a Job Application 22. Types of Information for an Application 23. Reasons Companies Use Applications 24. Developing Job-Related Information 25. Assuring Accuracy of Information 26. Writing a Cover Letter 27. Applying On Line 28. Applying in Person 29. Following Up on Your Application 30. Double Check on Your Application Interviewing Skills 31. Preparing for an Interview 32. Getting an Interview Off to a Good Start 33. Questions Interviewers Ask 34. Questions Interviewers Should Not Ask 35. Questions You Should Ask 36. Things to Include in a Career Portfolio 37. Interviewing Mistakes 38. Benefits to Ask About 39. Traits Employers Consider 40. Tips to Consider before Taking a Job Career Ready 101 and the National Career Readiness Certificate are trademarks of ACT, Inc. 4

5 Work Habits Workplace Ethics 41. Demonstrating Good Work Ethic 42. Behaving Appropriately 43. Showing Honesty 44. Playing Fair 45. Using Ethical Language 46. Showing Responsibility 47. Eliminating Harassment and Intimidation 48. Respecting Diversity 49. Developing the Habit of Truthfulness 50. Leaving a Job Ethically Personal Characteristics 51. Demonstrate a Good Attitude 52. Gaining and Showing Respect 53. Demonstrating Responsibility 54. Showing Dependability 55. Demonstrating Courtesy 56. Showing Pride in Your Work 57. Gaining Co-Workers Trust 58. Persevering 59. Handling Criticism 60. Showing Professionalism Employer Expectations 61. Behaviors Employers Expect 62. Behaviors Empl. Find Objectionable 63. Job Success 64. Transferable Job Skills 65. Establishing Credibility 66. Demonstrating Your Skills 67. Surviving a Bad Work Environment 68. Managing Change 69. Building Work Relationships 70. Advancing Your Career Communication Skills Communicating at Work 71. Improving Communication Skills 72. Effective Oral Communication 73. Effective Written Communication 74. Effective Nonverbal Communication 75. Effective Word Use 76. Giving and Receiving Eff. Feedback 77. Handling Anger 78. Dealing with Difficult Co-workers 79. Dealing with a Difficult Boss 80. Dealing with Difficult Customers Speaking 81. Using Language Carefully 82. Showing Confidence 83. One-on-One Conversations 84. Small Group Communication 85. Large Group Communication 86. Making Speeches 87. Involving the Audience 88. Answering Questions 89. Visual and Media Aids 90. Errors in Communication Listening 91. Reasons for Listening 92. Benefits of Listening 93. Barriers to Listening 94. Listening Strategies 95. Ways We Filter What We Hear 96. Developing a Listening Attitude 97. Show You Are Listening 98. Asking Questions 99. Obtaining Feedback 100. Getting Others to Listen Presenting Yourself 101. Presenting Yourself: Voice 102. Presenting Yourself: Appearance 103. Presenting Yourself: Posture 104. Presenting Yourself: Attitude 105. Presenting Yourself to Associates 106. Presenting Written Documents 107. Presenting Yourself: Conflict 108. Giving Constructive Criticism 109. Receiving Criticism 110. Demonstrating Leadership Non-Verbal Communication 111. Communicating Non-Verbally 112. Positive Non-Verbal Techniques 113. Harmful Non-Verbal Behaviors 114. Reading Body Language 115. Read Mixed Messages 116. Matching Your Verbals to Non-Verbals 117. Improving Non-Verbal Listening 118. Giving Non-Verbal Feedback 119. Showing Confidence Non-Verbally 120. Showing Assertiveness Career Ready 101 and the National Career Readiness Certificate are trademarks of ACT, Inc. 5

6 Workplace Effectiveness Time Management 121. Managing Time 122. Putting First Things First 123. Juggling Many Priorities 124. Overcoming Procrastination 125. Dealing with Information Overload 126. Organizing Workspace and Tasks 127. Staying Organized 128. Finding More Time 129. Managing Projects 130. Balancing Personal and Work Priorities Problem Solving 131. Becoming a Problem Solver 132. Identifying a Problem 133. Becoming a Critical Thinker 134. Thinking Creatively 135. Char. of an Effective Risk Taker 136. Holding Yourself Accountable 137. Managing Change 138. Removing Your Barriers to Change 139. Making Change Serve You Personally 140. Dealing with Ongoing Change Customer Service 141. Gaining Customer Trust 142. Interacting with Customers 143. Finding Out What Customers Want 144. Giving Customers What They Want 145. Keep Customers Coming Back 146. Seeing the Customer s Point of View 147. Selling Yourself and the Company 148. Handling a Customer s Complaints 149. Providing Customer Service by Tel Providing Customer Service by Internet Teamwork 151. Teamwork Skills 152. Reasons Companies Use Teams 153. Types of Decisions Teams Make 154. Team Responsibilities 155. Problems That Affect Teams 156. Building Strong Team Communication 157. Expressing Yourself on a Team 158. Giving Constructive Criticism 159. Receiving Criticism 160. Team Problem Solving Business Etiquette On the Job Etiquette 161. Using Good Manners 162. Introducing People 163. Language and Behavior 164. Business Casual Dress 165. Business Meal Functions 166. Behavior at Business Parties 167. Behavior at Conventions 168. International Etiquette 169. Cross-Cultural Etiquette 170. Working in a Cubicle Person-to-Person Etiquette 171. Meeting Business Acquaintances 172. Meeting People for the First Time 173. Showing Courtesy and Politeness 174. Interacting with Your Boss 175. Interacting with Subordinates 176. Interacting with Co-Workers 177. Interacting with Suppliers 178. Ending a Lingering Visit 179. Handling Confidential Information 180. Avoiding Gossip Tel. and Etiquette 181. Creating a Good Impression by Tel Better Telephone Conversations 183. Barriers to Telephone Conversations 184. Making and Returning Calls 185. Answering Calls and Taking Messages 186. Making Cold Calls 187. Handling Conference Calls 188. Cellular Phone Etiquette 189. Appropriate Work Mistakes of Work Meeting Etiquette 191. Handling Pre-Meeting Details 192. Leading a Large Meeting 193. Introducing Speakers 194. Facilitating Discussions 195. Closing a Large Meeting 196. Two-Person Meeting 197. Participating in Meetings 198. Inviting Speakers 199. Preparing Meeting Visuals 200. Attending a Videoconference Career Ready 101 and the National Career Readiness Certificate are trademarks of ACT, Inc. 6

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