What Does Bring Your Own Device (BYOD) Do To Your IT Strategy?

Transcription

1 What Does Bring Your Own Device (BYOD) Do To Your IT Strategy? George Spalding Executive Vice President, Pink Elephant 1 st Annual IT Service Management Leadership Forum

2 Introductions Martin Erb Director, Professional Services Pink Elephant Phil Day Chief NIH IT Service Desk 2

3 Benefits & Pitfalls Of A BYOD Strategy It is all about productivity. When it includes BYOD, this is not without cost or risk. A McAfee survey reports 45% of organizations feel that managing BYOD within the enterprise network is critical. How should Information Security Management allow for nonstandard devices? Can the Service Desk still provide a valuable support service in a BYOD environment? If so, how? Is it incumbent on ITSM to define policies around BYOD? And, apart from productivity, are there also worthwhile cost savings? 3

4 Trends? Cloud Is it the same conversation? Consumerization of IT Has nothing to do with Social Media Has everything to do with Dropbox BYOD Bring Your Own Device Who pays for what? Is it cheaper? Who is liable? Finger pointing? SYOD Support Your Own Device Stealth Outsourcing? Crowd Sourcing? 4

5 Challenges? Pitfalls? Data Security Where is my data? In the Cloud? On the hard drive in the cloud? Dropbox just reported a security breach On the device? Yours? Mine? Across the wire? In the Air? Wi-Fi? 3G? Just exactly where is the outside perimeter of my network infrastructure? Compliance Will employees adhere to policies? 5

6 Employee Compliance? Recent ComputerWorld Survey (6/12) of college grads, ages 21-29, in 15 countries revealed: More than half see BYOD as a right not a privilege Most already use their own device at work regardless of any policies 66% admitted they already have or would contravene policies banning BYOD device use 30% of all those surveyed indicated they'd contravene policy on non-approved applications 69% want a "Bring Your Own Application" environment where users create and use their own custom applications at work Two-thirds of those surveyed believe they, not the company, should be responsible for the security of devices used for work purposes 6

7 Conclusions The Cloud is Inevitable Adopt a Cloud Strategy BYOD is Inevitable Create a BYOD policy today Design the Service with BYOD and the Cloud in Mind Take Special Care with Service Levels for the Business Understand their true requirements in detail Understand your Accountability and Liability with regard to Corporate Compliance and the Business Negotiate SLA s with the Business that include BYOD 7

8 Thank You! Session Evaluation Please take a few minutes to fill out an evaluation on this session. We greatly appreciate your feedback! 8

9 APPENDIX 9

10 Tips For BYOD Policies What are you waiting for? Educate yourself now! Corporate-liable? Individual-liable? Create policies governing where corporate data can be stored? In the Cloud? On the device? Virtualization Virtual Desktop Infrastructure (VDI) may be the ultimate solution Compliance Is your organization subject to data security regulations? Will BYOD pass muster? Educate employees about policies! WIIFM? 10

11 BYOD: Productive Or Counter-Productive? Summarized results of 2012 Symantec Survey: State of Mobility, quoted from the BYOD Best Practices, Secure Data not Devices article written by Thor Olavsrud, and published in CIO magazine, July 17th, 2012) 59 percent of the 6,275 respondents reported that their organizations are making line-of-business applications accessible from mobile devices, and 71 percent said their organization is looking at implementing a corporate "store" for mobile applications Organizations believe embracing mobile computing increases the efficiency and effectiveness of their workforces. Symantec's survey found that 73 percent of respondents expected to increase efficiency through mobile computing, and all of them did realize that increased efficiency 11