Peer Research Report Insights on the Current State of BYOD

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1 october 2012 Peer Research Report Insights on the Current State of BYOD Intel s IT Manager Survey Why You Should Read This Document Find out how IT managers across four countries are looking at Bring Your Own Device (BYOD) programs and use this benchmarking data in your own initiatives. The Insights on the Current State of BYOD research included 3,000 IT decision makers and 1,300 end users from Australia, Germany, South Korea, and the United States in an effort to: Understand how IT managers define a BYOD program today. Gain insight into the anticipated benefits of BYOD programs, from productivity and cost savings to line-of-business partnerships. Learn about the top requirements for implementing a BYOD program. Discover the primary barriers to allowing employee-owned computers, tablets, or smartphones for work use. Get a better understanding of the gap between employees expectations and what the organization provides.

2 october 2012 Peer Research Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

3 Contents 3 About This Report 4 Executive Summary 5 A Look at BYOD Programs 7 Anticipated Benefits 11 Requirements and Challenges 15 The End-User Perspective 17 Conclusion 18 Additional Resources 19 Appendix: Methodology and Audience 2 Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

4 About This Report Today s IT managers are struggling to keep up with the fast pace of consumerization. It s being driven by a number of unstoppable forces, from technically savvy workers and younger generations entering the workforce, to a range of innovative devices such as smart phones and tablets, as well as cloud computing services that are accessible at any time, from any location. Many associate consumerization directly with Bring Your Own or BYO. However, Intel has a broader definition of consumerization that extends beyond devices to include the entire computing experience: The technology we use in our personal lives applications, hardware, and even Internet services has a distinct impact on the technology experience we expect at work. The aim of this report is to provide benchmarking data you can use in your own efforts to understand and manage BYOD programs. Bring Your Own Device (BYOD) programs, however, are a large part of the consumerization equation. This research explores how IT managers are dealing with BYOD programs in today s business world. The Insights on the Current State of BYOD in the Enterprise research included 3,000 IT decision makers and 1,300 end users from Australia, Germany, South Korea, and the United States in an effort to: Understand how IT managers define a BYOD program today. Gain insight into the anticipated benefits of BYOD programs, from productivity and cost savings to line-of-business partnerships. Learn about the top requirements for implementing a BYOD program. Discover the primary barriers to allowing employee-owned computers, tablets, or smart phones for work use. Get a better understanding of the gap between employees expectations and what the organization provides. The goal of this report is to capture the current state of BYOD programs according to IT managers, with some additional perspective provided by end users. For more information about consumerization in the enterprise, or to get advice on this topic from colleagues, visit intel.com/consumerization. 3 Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

5 Executive Summary This research report captures the current landscape of BYOD programs from the perspective of 3,000 IT professionals and 1,300 end users across four countries, including Australia, Germany, South Korea, and the United States. Among this group, all of the IT managers work in a small (1 to 99 employees), medium (100 to 499 employees), or large (500+ employees) business and are involved in decisions relating to or have in-depth knowledge of their company s BYOD program. Key findings of this report reveal that: Stipend-based BYOD programs are rare. Just because an organization supports consumerization doesn t mean they pay for it. Stipend-based BYOD programs, in which IT provides a stipend for employees to purchase their choice of device for work, are uncommon. However, it is common for IT organizations to provide access to corporate resources for employees personal devices. Cost savings isn t seen as a benefit. It s no surprise that increased productivity ranks high as an anticipated benefit of BYOD programs, but cost savings isn t really a top consideration. In fact, less than one-fourth of IT managers identified cost savings as a key benefit. Compliance regulations are considered a primary barrier. When IT managers were asked to identify the top barriers to allowing employee-owned computers, tablets, or smart phones for work use, security was the obvious concern. Compliance, however, was also included as a leading barrier: Companies in heavily regulated industries have concerns about their ability to guarantee data security. 4 Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

6 A Look at BYOD Programs It s no surprise that a BYOD program means different things to different people and that there are varying levels of corporate support for it. This study revealed that IT managers viewed BYOD programs in one of two ways: IT provides a stipend for employees to purchase their choice of device for work (vs. providing one for them). IT provides access to corporate resources for employees personal devices, but may or may not provide the individual devices. Stipend-Based Programs a Rarity Key Finding: Although stipendbased programs are uncommon, IT is providing corporate access to employee-owned devices. When IT managers were asked to identify which devices they support and under which type of program (stipendbased or non-stipend-based), the results were similar across all four countries. The key finding, however, was that there is an overall lack of support for stipend-based programs. Interestingly, the United States had the lowest percentages of support for BYOD programs across the board whether stipend-based or non-stipend-based, and regardless of device type (PC, tablet, or smart phone). U.S. Germany Australia South Korea PC Tablet Smart phone Stipend 3% 6% 7% 16% No stipend 16% 21% 22% 28% Stipend 2% 4% 5% 4% No stipend 14% 19% 21% 19% Stipend 3% 6% 5% 7% No stipend 20% 23% 22% 27% Q: Please identify, by percentage, support for your BYOD program by device type. 5 Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

7 Office Productivity Apps in Use When asked which corporate applications were allowed for use on personal devices, productivity applications, such as Microsoft* Office programs, were the most common. They were also the most frequently used. Less frequent, however, was employees use of their personal devices to access human resources applications or enterprise resource planning (ERP) applications. Key Finding: Employees are most likely to manage on their personal devices. U.S. Germany Australia South Korea For those permitted to use devices for work with file attachments Employee calendar information Employee contact list/ corporate phone list Applications that use sensitive data or records Enterprise resource planning (ERP) Payroll, expense, or other HR-related programs 72% 77% 83% 65% 68% 74% 68% 77% 81% 83% 90% 92% 54% 49% 52% 46% 39% 39% 49% 41% 45% 46% 31% 35% 48% 45% 51% 46% 44% 49% 41% 38% 41% 33% 27% 28% 41% 35% 42% 43% 35% 44% 37% 32% 38% 40% 35% 37% 18% 9% 5% 20% 11% 8% 20% 11% 8% 24% 12% 7% 11% 5% 2% 20% 11% 9% 12% 9% 8% 34% 13% 12% 20% 7% 5% 19% 12% 8% 18% 10% 8% 34% 12% 10% Q: Which corporate applications does your organization allow employees to use from their personal devices? 6 Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

8 Anticipated Benefits When asked to rank the top expected benefits of a BYOD program, three things stood out, but for different reasons. Although having these programs in the enterprise can pose security challenges, the benefits may outweigh the risks, especially when programs are well managed. Productivity a Key Driver When IT managers were asked to rank the top benefits they expected to gain from a BYOD program, improving efficiency and worker productivity ranked highest across all four countries. Germany, however, ranked the benefit equally with increased opportunities for worker mobility. Key Finding: Nearly half of IT managers in the United States feel that BYOD programs improve worker productivity. % Who Strongly Agree BYOD Improves Worker Productivity Top Benefits Expected from a BYOD Program Improve efficiency and worker productivity* Increase opportunities for worker mobility 49% 40% 43% 27% 28% 22% 24% 23% 22% 22% 18% 6% United States Germany Australia South Korea Please identify the main productivity benefits your organization would expect to realize by Q: promoting BYOD policies. 7 Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

9 Taking a Closer Look: IT Managers in the United States Respondents were also asked to rank a series of statements about the impact of consumerization. Interestingly, there was a mixed response on two counts: whether consumerization would increase or decrease the cost of doing business and whether it would make their IT job easier or more difficult. Statement A Statement B Improve worker productivity 49% 16% 14% 12% 9% Lower worker productivity Increase the costs of doing business 13% 14% 22% 23% 29% Decrease the costs of doing business Make my IT job much more difficult Allow the IT department to be seen as more of a partner 15% 17% 21% 21% 26% 34% 20% 22% 13% 11% Make my IT job much easier Make the IT department seem irrelevant Strongly agree with statement A Agree with statement A Neutral Agree with statement B Strongly agree with statement B This question includes opposing statements regarding the impact that IT consumerization will Q: have on your organization. Please indicate the extent to which you agree with the statement on the left compared to the statement on the right. Respondents expected the fewest benefits pertaining to recruiting new employees, reducing training time, and shortening corporate computer replacement cycles. IT BYOD Benefits (Top Rank) Improve efficiency and worker productivity 28% Increase opportunities for worker mobility 22% Not having to buy as many computing devices for employees to use 17% Increase job satisfaction and retention 9% Reduce IT management and troubleshooting/support costs 6% Allow the IT Department to be seen as more of a partner Q: What are the main benefits your organization would expect to realize by promoting BYOD policies? 8 Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

10 Cost Savings Take It or Leave It Surprisingly, overall cost savings didn t rank highly as an expected benefit of BYOD programs. When asked if a BYOD program would decrease the cost of doing business, just 29 percent of IT managers in the United States strongly agree, followed closely by IT managers in Australia at 27 percent. When asked to identify the top three cost-related benefits, the United States had the strongest response and even so, it was less than 20 percent. IT managers in both the United States and Australia identified reducing capital expenditure (capex) costs as the leading benefit, while IT managers in South Korea rated reducing IT support costs highest. IT managers in Germany, however, ranked the two equally at only 10 percent each. Key Finding: Less than onefourth of all IT managers view cost savings as a key benefit of BYOD programs. % Who Strongly Agree BYOD Decreases the Cost of Business Reduce capex costs Top Benefits Expected from a BYOD Program Reduce IT support costs Reduce training and onboarding 29% 27% 26% 21% 17% 16% 14% 12% 10% 10% 6% 6% 7% 6% 4% 5% United States Germany Australia South Korea Please identify the main cost benefits your organization would expect to realize by promoting Q: BYOD policies. 9 Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

11 Line-of-Business Partnership Is Potential Accelerator When asked about the drivers that would bring a strong positive impact to expanding BYOD programs, IT managers identified two factors as leaders: demands from upper management and demands from business units. % Who Strongly Agree BYOD Allows IT to Be Seen as a Partner in the Business % Who Agree There Would Be a Strong Positive Impact to Increasing/Expanding Their BYOD Program Key Finding: Approximately one-third of IT managers think BYOD programs position IT as a stronger partner in the business. Demands from upper management Demands from business units 34% 29% 29% 21% 28% 21% 23% 24% 24% 24% 23% 27% United States Germany Australia South Korea How would each of the following circumstances impact the decline or growth of your company s Q: BYOD program? 10 Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

12 Requirements and Challenges Although BYOD programs in the enterprise environment pose security challenges, the benefits can far outweigh the risks, especially when programs are well managed. We asked IT managers to identify the top three requirements of a BYOD program, as well as the top three barriers to BYOD implementation. Security Is a Key Requirement We asked IT managers who have a BYOD program in place to choose from a list of requirements that apply to their programs across all devices. Of the 13 options provided ranging from using specific OEM brands or operating systems to requiring employees to support their own devices installing a security program emerged in the top three across all countries. Key Finding: Security, manageability, and remote wipe capabilities are top requirements for a successful BYOD program. Another interesting finding was the importance placed on having an employee code of conduct. With the complex challenges presented by BYOD programs, today s security perimeter has moved beyond the corporate firewall to include influencing user behavior. Top 3 BYOD Requirements U.S. Germany Australia South Korea Employee code of conduct Require management rules Employee code of conduct Require management rules Install security program Install security program Install security program Employee code of conduct Require management rules Employee code of conduct Require management rules Remote wiping, leave company What requirements does your company currently implement with its BYOD program for Q: each type of device? 11 Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

13 Security, Compliance Regulations Act as Barriers IT managers were asked to rank the top three barriers to allowing certain types of employee-owned computers, tablets, or smart phones from being used for work. Respondents chose from a list of eight statements that addressed support, compatibility, standardization, customizability, compliance, and security. It s no surprise that security emerged as a front-runner, followed by compliance regulations and an inability to support security programs, such as those for encryption and remote wipe capabilities. Key Finding: Companies in heavily regulated industries have concerns about guaranteeing data security. Top 3 Barriers to BYOD Adoption U.S. Germany Australia South Korea Cannot support security/encryption/ remote wipe We are heavily regulated Cannot support security/encryption/ remote wipe Cannot support security/encryption/ remote wipe We are heavily regulated Cannot support security/encryption/ remote wipe We are heavily regulated We are heavily regulated Cannot be customized for appropriate use at work/we do not support OS (tie) Lack of compatibility Ability to support enterprise app, need to standardize, lack of compatibility (tie) Cannot be customized for appropriate use at work/we do not support OS (tie) Q: What are the top three most important reasons why your organization does not allow certain types of employee-owned computers, tablets, or smart phones to be used for work? 12 Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

14 Compatibility Not Far Behind Another emerging concern considered a barrier to BYOD adoption was a lack of systems compatibility. With a range of innovative new devices combined with existing legacy systems, there is bound to be concern about integration. However, with the right infrastructure in place, you can help alleviate these issues. One example is using the Intel architecture with the Windows* 8 operating system, which is compatible with traditional applications, peripherals, and drivers that span most enterprise environments today. Key Finding: Systems compatibility concerns are a barrier to BYOD for many IT managers. Why Do Not Allow BYOD Devices (Top 3 Rank) U.S. Germany Australia South Korea Ability to support our security/encryption/ remote wipe programs We are heavily regulated and we could not guarantee security of data Ability to support our enterprise applications Need to standardize on a set of product offerings Lack compatibility with our IT infrastructure Cannot be customized for appropriate use at work We do not support some operating systems Form factor is not appropriate for the use intended 58% 54% 56% 50% 48% 49% 50% 49% 45% 36% 38% 42% 48% 48% 51% 58% 56% 57% 46% 43% 47% 35% 35% 26% 35% 33% 25% 30% 30% 30% 33% 3% 36% 18% 11% 31% 31% 23% 26% 29% 28% 29% 33% 30% 28% 26% 34% 21% 31% 35% 31% 41% 39% 38% 33% 32% 34% 23% 18% 23% 32% 35% 34% 21% 25% 23% 32% 40% 44% 32% 34% 36% 27% 27% 25% 32% 31% 33% 29% 28% 23% 32% 26% 27% 10% 13% 13% 14% 16% 15% 14% 16% 13% 27% 28% 24% Q: Please indicate by percentage reasons for not allowing employee-owned devices in the enterprise. 13 Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

15 Taking a Closer Look: IT Managers in the United States When U.S. IT managers were asked to rank which security measures they would use to regulate employee use of personal devices in the workplace, nearly half said they would require specific software and applications. Security Measure IT Departments Expect to Take to Regulate Employee Use of Personal Devices for Work Require employees to use specific security software/applications 48% Restrict which applications employees can access from corporate devices 47% Employees only able to access corporate applications through methods where no corporate data resides on the device 36% None of these 20% Which of the following security measures do you (or would you) plan to have in place to Q: regulate employees who use personal devices for work? 14 Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

16 The End-User Perspective This research also gathered data from end users, including knowledge workers and recent college graduates (RCGs), to provide the point of view of the employees. Some of the key findings from the employee perspective included: Nearly half identified a knowledge of technology tools as beneficial Technology fluency has true perceived benefits. In fact, 47 percent of end users feel strongly that a wide variety of technology tools makes employees more valuable to a company, and that it increases their hiring potential. BYOD programs don t aid in employee recruitment Interestingly, when posed as a potential employment benefit, BYOD programs are not a draw for end users when compared to salary, location, or vacation time, among other perks. Are You Meeting User Expectations? Key Finding: Nearly 70 percent of employees expect IT to provide them with the right technology. You may not be. Nearly 70 percent of U.S. knowledge workers and recent college graduates expect that employers will provide the right tools needed to do their jobs. This includes all the technology devices, the software applications, and the necessary technology training. Australia and Germany weren t far behind the United States, with nearly 60 percent bringing high expectations to the workplace. Workers and Recent College Graduates Expect Employers to Provide all the technology devices to do my job... all the software applications to do my job... all the technology training and support to do my job 66% 69% 67% 58% 56% 52% 59% 59% 57% 32% 33% 32% United States Germany Australia South Korea Please indicate the extent to which you agree with the statements regarding your Q: expectations of the technology and support your employer should provide. 15 Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

17 In fact, the research revealed a gap between employee expectations and what organizations provide: Employees are expected to be accessible to teams, customers, and suppliers yet employers often issue desktop PCs and, typically, no phone. Employees aren t able to load software or applications that have meaningful use... because employers often limit access to approved software and applications only. Employees expect to be treated like adults yet employers often limit employees web site access. Closing the Gap The desire among employees to bring personal devices to work is symptomatic of the gap between what employees expect and what IT organizations provide and it s contributing to the risk level. Because employers either don t offer the right technology or are slow to do so, personal device usage remains a chronic challenge: Employees are increasingly using nonsupported devices and therefore exposing employers to a number of potential security holes. To address the gap in expectations, IT organizations must rethink their approach to managing consumerization. Intel defines consumerization as extending beyond devices to include the entire computing experience: The technology we use in our personal lives applications, hardware, and even Internet services has a distinct impact on the technology experience we expect at work. With a user-centered strategy that better aligns the at-work technology experience with the at-home experience, you can help improve employee morale and increase productivity, all while gaining greater IT security and control. Moreover, by taking a new approach, you will have a powerful opportunity to retain your organization s reputation as a technology innovator especially when it comes to BYOD programs. 16 Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

18 Conclusion According to these report findings, IT managers across borders are anticipating the same benefits and facing the same challenges for their own BYOD programs. While there is widespread support for providing corporate access to personal devices, organizations are probably not footing the bill for those devices. And while productivity benefits are a key driver for adopting a BYOD program, cost savings takes a surprising back seat. In addition, nearly all IT managers have concerns about security for employee-owned devices in the enterprise, from meeting compliance regulations and securing data, to managing lost or stolen devices. These concerns are further validated when you consider the perspective of end users. Technology is first and foremost, and the large majority has high expectations that employers should provide all the right tools needed to get the job done. If employers fail to deliver the right technology, or are slow to do so, employees won t hesitate to bring what they need. 17 Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

19 Additional Resources To learn more about how to manage BYOD programs and prepare for consumerization in your organization, visit the following web sites: For more information about consumerization, visit intel.com/consumerization. For more information about client security, visit intel.com/pcsecurity. For more information about Intel Core vpro processors, visit intel.com/vpro. Or visit the following resources: Five Steps to Consumerization of IT: Intel s Guide to Embracing the Inevitable Read this practical guide to find out how you can manage consumerization in your organization. By adopting a user-centered strategy designed to optimize the computing experience and keep the user productive on any device, you can maintain the performance, security, and manageability that IT demands. intel.com/content/www/us/en/mobile-computing/consumerization-of-it-planning-guide.html Consumerization of IT and Intelligent Desktop Virtualization Consumerization is forcing IT to rethink how it manages end-user computing. Read this paper to find out how Intelligent Desktop Virtualization helps IT managers embrace consumerization and thrive. intel.com/content/www/us/en/mobile-computing/consumerization-intelligent-desktop-virtualization-paper.html An Overview of Consumerization Get quick insight into consumerization with this animation. With a user-centered strategy designed to optimize the computing experience and keep the user productive on any device, IT managers can effectively manage and secure employee-owned devices. intel.com/content/www/us/en/mobile-computing/what-is-consumerization-animation-video.html Best Practices for Enabling Employee-Owned Smart Phones in the Enterprise Find out how Intel took a proactive approach to enabling personal devices in the enterprise with these eight best practices for a successful personal device program. intel.com/content/www/us/en/it-management/intel-it-best-practices/enabling-employee-owned-smart-phonesin-the-enterprise.html 1 No computer system can provide absolute security under all conditions. Built-in security features available on select Intel Core processors may require additional software, hardware, services, and/or an Internet connection. Results may vary depending upon configuration. Consult your PC manufacturer for more details. For more information, visit intel.com/technology/security. 18 Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

20 Appendix: Methodology and Audience A total of 4,300 completed responses to this survey were gathered via online questionnaire between June and August Survey respondents included 3,000 IT decision makers and 1,300 end users from Australia, Germany, South Korea, and the United States. IT decision makers (ITDMs) were recruited across all segments and business sizes. End users included the following groups: -- Heavy knowledge workers (employed full time for more than two years since graduation and use a computer 50 percent or more of the time for their job) -- Light knowledge workers (employed full time for more than two years since graduation and use a computer less than 50 percent of the time for their job) -- Recent college graduates (graduated less than two years ago, employed full time) -- Imminent graduates (graduating in the next year, planning to join the workforce full time) 19 Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

21 Respondent Profile Data ITDM: Role in Purchasing Technologies PCs Tablets Smart phones Identify the need 15% 8% 12% Research 23% 11% 13% Recommend 41% 16% 25% Make/help make final purchase decision 63% 26% 46% Some role 100% 44% 75% ITDM: Respondents by Global Company Size (Unweighted) Total U.S. Germany Australia South Korea Microbusiness (1 9 employees) Very small (10 19 employees) Small (20 99 employees) 1, Medium ( employees) Medium ( employees) Large ( employees) Very large (1,000 9,999 employees) Largest (10,000+ employees) Total 4,500 1, Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

22 ITDM: Respondents by Industry (Unweighted) Total U.S. Germany Australia South Korea Agriculture/ construction/ mining Education Financial services Government Healthcare Manufacturing Professional services Real estate Wholesale or retail Other End-User Respondents by Global Company Size (Unweighted) Total U.S. Germany Australia South Korea Microbusiness (1 9 employees) Very small (10 19 employees) Small (20 99 employees) Medium ( employees) Large ( employees) Very large (1,000 9,999 employees) Largest (10,000+ employees) Total 1, Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

23 End-User Respondents by Industry (Unweighted) Total U.S. Germany Australia South Korea Agriculture/ construction/ mining Education Financial services Government Healthcare Manufacturing Professional services Arts, entertainment/ recreation Wholesale or retail Other Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

24 End-User and RCG Respondents by Job Function (Unweighted) Total U.S. Germany Australia South Korea Owner Senior executive Line of business manager Admin/manager Admin support Healthcare practitioner Technician Professional specialty Outside sales/ marketing Inside sales/marketing Handler/laborer Operator/fabricator/ assembler/inspector Precision production Services Transportion/moving Other non-it title Student Intel IT Center Insights on the Current State of BYOD in the Enterprise Intel s IT Manager Survey

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