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1 QUESTIONS YOU SHOULD ASK BEFORE CHOOSING A BYOD PARTNER 2013 T-Mobile USA, Inc.

2 TABLE OF CONTENTS Which BYOD model is right for your organization? Have you identified the pros and cons?... 3 Other factors to consider in a BYOD deployment... 3 Why go BYOD?... 4 What approach would you take in deploying BYOD in your organization?... 5 Do you have policies currently in place to help your company to more effectively manage security enforcement?... 6 What security tools would be essential to protect organizations from loss of corporate data and intellectual property?... 7 What criteria would you use to determine whether BYOD aligns with your business and financial goals?... 9 What aspects of a BYOD deployment plan may help your business be more sucessful?... 9 T-Mobile has the expertise to guide you through the BYOD process Program development guidance Mobile Device Management (MDM) solution partnerships... 12

3 Which BYOD model is right for your organization? Have you identified the pros and cons? Compared with most corporate-owned hardware resources, employee-owned devices may be more prone to theft and loss because of their size, perceived value and portability. How would that impact the network security you currently have in place? Who pays for the replacement? Some organizations believe corporate-liable devices should be recommended for environments with higher data security risks (e.g., financial services) and individual-liable devices should only be considered for environments with lower data risks (e.g., education). 1 Do you agree? T-Mobile believes that, implemented with the right strategy, BYOD can help to: n Empower employees to improve their productivity through their choice of devices and collaboration styles n Enable security of corporate data while complying with corporate mandates on compliance, risk management and privacy n Deliver cost savings with minimal IT support for employee-owned devices n Simplify IT by running any app, virtually anywhere, on any capable device 2 Do these business benefits outweigh the complexity related to security, compliance and risk minimization? Other factors to consider in a BYOD deployment What would you do if employees inadvertently exposed their devices to malicious attacks while using them outside work? Could you provide support for the numerous devices used by employees? Do you have a plan to manage possible related expenditures, such as reimbursing employees mobile expenses, processing related expense reports, investing in solutions to support heterogeneous devices and customizing apps to run on those platforms? 3

4 Have you considered the upside and downside of a traditional IT policy regarding corporate-owned hardware, a policy that takes into consideration the inevitable use of employee-owned devices, and the security implications of a 100% employee-owned BYOD model? Traditionally, IT only supported corporate-liable devices, which are mobile devices where the company pays for the device and its associated monthly plan. The IT policy regarding corporate-owned hardware could: n Be standardized n Involve full command and control over data n Full IT control over evaluating how devices are used, with no express permission required from users n Have no provision for reimbursement of company-owned devices While many companies have a policy prohibiting access to company data on personal devices, employee-owned devices are making inroads into companies regardless of IT s policy. IT can t ignore the issue any longer. An organization can choose a restrictive policy that may create an opportunity for a security breach, or it can put in place policies and controls that may allow IT to embrace employee-owned smartphones. Policies regarding BYOD environments could/might exhibit these characteristics 3 : n Complex and heterogeneous n Offer limited control over corporate partitions, data and apps n Require clarification of how devices are traced and monitored, as well as which devices and data will fall under the policy jurisdiction n Have outlined who pays for what Why go BYOD? Potentially save money on new device purchases for employees by allowing employees to use their own mobile devices. It s expensive for companies to purchase new or update old technology for the whole company. Employees can use devices they own, like phones, laptops and tablets, by connecting to community Wi-Fi. Companies with tight budgets are finding cost-effective ways to increase their employees access to technology. Companies are recognizing how technology can enhance working conditions and productivity. Many employees prefer to use their own devices rather than those issued by their employers. 4

5 Some organizations already have policies and management procedures to support corporate-liable devices. However, the inclusion of employeeowned devices can change a significant portion of a company s security and management policy depending on the industry. Does your organization need to define and understand factors such as: n The devices and operating systems to support n Security requirements based on employee role and designation n The level of risk you re willing to tolerate n Employee privacy concerns If employees are reimbursed for some or all costs, who then owns the device the company or the employees? What approach would you take in deploying BYOD in your organization? A limited BYOD approach (the middle path) with finite lists of supported devices that are easier and less costly to manage? Go full speed ahead? Start a pilot with the C-level and test the waters? In the interest of security, how would you handle the following? n Which applications are permitted and which are banned? n Would employees be required to use Mobile Device Management security software that encrypts company data, monitors the device and protects passwords? n Are workers required to agree that the company s IT department can remotely wipe any data possibly including personal data on the device if it is lost or stolen, or if the employee leaves the company? n Are employees required to back up their own personal data and immediately report lost or stolen devices to the company s help desk? n What disciplinary measures will be taken in response to misuse or inappropriate behavior? 5

6 Do you have policies currently in place to help your company to more effectively manage security enforcement? How will you respond to employee expectations while fulfilling business requirements for security, compliance and risk mitigation? Customized policies mapped to the roles of users and their dependence on the devices is an effective way of mitigating risk. Each policy may consider the role, the kind of work performed and the mobility needed to determine the capabilities required of a personal device. For example, a senior executive may be more likely to use a tablet to review and approve work, while a designer or an engineer may prefer a desktop or a laptop. Do you have bandwidth to provision the appropriate IT requirements accordingly? Liability for devices 45% 33% n n n Corporate-liable devices only Both types of devices Individual-liable devices only 22% Nearly every second company has a mixed device pool (IL and EL devices). Data source: NEtwork Trend Now. (survey July 2011) Government mandates such as HIPAA, PCI DSS and GLBA are specifically concerned with safeguarding data, regardless of who owns the device on which data is stored. Are you concerned about potential violations that could result in the possibility of heavy fines, or with the cost of staying compliant? 6

7 What security tools would be essential to protect organizations from loss of corporate data and intellectual property? A key challenge for organizations considering a BYOD deployment is to understand what tools are available and how they can be leveraged. The following is a list of mobile device security controls designed to protect workers and organizations. DEVICE SECURITY: Remote lock, wipe and backup/recovery can help reduce the risk associated with lost or stolen devices. Lost and stolen devices rank among organizations top mobile security concerns, and for good reason: The easiest way to lose data via a mobile device is to lose the device itself. Every enterprise that sanctions (or doesn t prohibit) BYOD should consider whether employee devices can be locked and erased remotely, and that valuable data is backed up to a location under the organization s control. 4 NETWORK SECURITY: The increased number of smartphones and other devices such as tablets that are carried into the enterprise by end users increases the threat to the corporate network. Attackers have started seeking ways to use mobile devices that are unsecured as a means to leapfrog into otherwise protected areas of the network, including databases. Connectivity-oriented security tools such as IPSec and SSL VPN, multifactor authentication and logging are designed to reduce the threat of a network compromise. 5 MALWARE DEFENSE: Protection from the oncoming wave of mobile malware like antivirus, personal firewalls, web filtering and anti-spam may also be implemented. It s becoming necessary to invest in mobile add-ons from traditional anti-malware vendors, or consider a mobile device management (MDM) product that can, among other things, facilitate the extension of anti-malware to a variety of mobile devices. 6 THREAT INTELLIGENCE: Mobile threats are continually evolving. Large enterprises should consider investing in threatmonitoring tools and research teams, and train their employees on how to not only identify mobile threats, but enable rapid response. 7

8 These functions can be closely tied to existing log analysis and security information and event management (SIEM) processes. The most important tactic here is to develop a baseline of normal mobile device activity and use analytics and real-time monitoring to spot deviations that may be a sign of an attack. MULTI-OPERATING SYSTEM SUPPORT: There is no de facto standard for mobile device platforms today. Android and ios platforms are currently the dominant platforms, but BlackBerry remains popular in many enterprises, and other platforms like Windows Mobile and Symbian aren t uncommon. Companies may want to consider which platforms they will support and secure, or have a plan to protect all mobile operating systems. The former strategy may be the most cost-effective but may limit user productivity and satisfaction, while the latter may likely require new technology and could be more expensive. CENTRALIZED MANAGEMENT: Alluded to in several previous points, central management tools provide a streamlined approach to setting and enforcing policies and performing many other securityrelated functions across all mobile devices. This is becoming an increasingly important capability in organizations where multi-platform support is essential. Many major systems management vendors are moving into the mobile space, integrating traditional products with new mobile management capabilities. 7 NETWORK ACCESS CONTROL: Network access control (NAC) has long been a solution looking for a problem. The influx of consumer devices and transient users makes NAC a must-have technology to help ensure that mobile devices meet company security policies before connecting them to the corporate network. DATA ENCRYPTION: Files, contacts and may be encrypted on mobile devices in the event of loss or theft. Each platform comes with different encryption challenges, some requiring additional encryption application for the data that lives on the device. While the mobile encryption market for data in motion is immature, new options are emerging all the time. 8

9 OVER-THE-AIR CAPABILITIES: Mobile security requires over-the-air provisioning and configuration to ensure that workers always have the latest security capabilities without burdening IT and forcing them to physically touch each device. As demand grows for an increasingly diverse landscape of mobile devices, this feature is designed for enterprises that need to scale their mobile security provisioning efforts. What criteria would you use to determine whether BYOD aligns with your business and financial goals? Do you think embracing BYOD would: n Lower IT costs while improving employee productivity and satisfaction? n Enable your company to become more agile and customerfocused? n Lower IT procurement and support costs? n Improve your ability to attract and retain new talent? n Transform the way your employees work in a positive way? n What s the ROI short term and long term? Have you considered the costs of setting up the required infrastructure, one-time investments in MDM, mobile application management solutions, supporting the program and reimbursements for device purchases? What aspects of a BYOD deployment plan may help your business be more successful? Organizations face significant IT challenges when considering whether to allow the use of BYOD. Would your organization be able to execute or develop the following? n IT security and privacy policy: Develop appropriate policy and procedures for employees and IT support staff on acceptable use policy and incident reporting. n Device ownership: Develop a term-of-use consent form for employees to agree and abide to, prior to gaining access to corporate systems and data. 9

10 n Device management standards: Manage the device using a centralized device management tool and enforce security controls such as password lock and application usage restrictions. n Securing the data: Deploy tools and enforcing controls to secure the corporate data stored on the device. n Data segmentation: Separate personal data from corporate data on the devices. n IT support: Provide IT support and additional training for supporting the personal devices and managing increased service desk calls. n Communication: Develop and communicate BYOD policy, procedures and support through security awareness training for end users. n Data plan: Monitor the cost of data plan usage and lack of control to determine the cost for personal use versus corporate use. T-Mobile has the expertise to guide you through the BYOD process We understand that creating a comprehensive and sustainable BYOD program requires a multitude of considerations and decisions. T-Mobile will help guide you through the evaluation and implementation phases as you make the critical decisions necessary for the success of your BYOD program. Before you start a program, allow us to help you evaluate whether BYOD makes sense for your organization s financial and business goals, as well as the needs of your employees. If BYOD is the right choice for your organization, T-Mobile will guide you through the implementation steps, including policy creation, MDM solution selection, support setup and communication. 10

11 5 Steps to Introducing a BYOD model Define the BYOD Targets Collect Key Requirements Select Technical Solutions Criteria A B C! Define Usage Regulations CORPORATE LIABILITY vs. INDIVIDUAL LIABILITY Introduce the BYOD Model T-Mobile has solutions to help meet the needs of both your corporateliable and individual-liable employees. We offer industry-leading value-rate plans, devices and business features to meet these needs. In addition, we provide the tools to help your organization roll out the BYOD program to your employees. Program development guidance T-Mobile can provide many of the tools to help you assess and implement the best BYOD approach for your organization. Our seasoned mobility advisors will talk you through every part of the process, including: n Advising you on which MDM solutions may be the best fit for your company s security and management requirements n Providing step-by-step guidance if you choose to transition to individual liability n Helping you to simplify the transition and onboarding process for your employees We offer a comprehensive solution to help you drive value for your business and your employees, including: n A wide range of the latest devices and rate plans for your corporate-liable and individual-liable employees n Discounts on business features, such as international calling, international roaming and tethering n Award-winning customer service, including dedicated business CARE support for your corporate-liable lines 11

12 Mobile Device Management (MDM) solution partnerships T-Mobile has established partnerships with top-rated MDM solution providers to ensure that we can provide you with solutions for your specific business needs, including: n Essential security features, such as password enforcement, remote wipe functionality and encryption n Role-based, secure access to productivity tools, including , corporate data and business applications n Enhanced content security via secure container solutions that separate your corporate data from your employees personal data If you re considering a BYOD program, consider T-Mobile your trusted adviser For more information on our portfolio of industry-leading mobility management, security solutions and contact solutions, contact your T-Mobile specialist today, or visit. 12

13 SOURCES: 1. Eric Wicklund, The problems with BYOD, August 31, 2012, 2. Tony Bradley, Pros and Cons of Bringing Your Own Device to Work, December 20, 2012, 3. Maribel Lopez, IT Best Practices: Mobile Policies and Processes for Employee-owned Smartphones, April The Cloud Security Alliance (CSA) Mobile Working Group, Top Mobile Threats: the Evil Eight: Rank of Top Mobile Threats, October 9, 2012, 5. Juniper Networks, 2011 Mobile Threats Report, February 2012, 6. Zues Kerravala, Essential enterprise mobile device security controls 7. Microsoft Centralized Management Component Overview White Paper, July 2006 Disclaimer of Warranties: STANDARD END USER LICENSE AND WARRANTY, TO THE FULL EXTENT PERMITTED BY LAW SAMSUNG ELECTRONICS CO., LTD., SAMSUNG TELECOMMUNICATIONS AMERICA, LLC, AND THEIR AFFILIATES (COLLECTIVELY REFERRED TO HEREIN AS THE SAMSUNG ENTITIES ) EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, INTEROPERABILITY OR NON-INFRINGEMENT, WITH RESPECT TO INFORMATION TECHNOLOGY SECURITY PROTECTION, SAFE DEVICES AND APPLICATIONS TESTED WITH SAFE DEVICES. IN NO EVENT SHALL THE SAMSUNG ENTITIES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER WITH RESPECT TO INFORMATION TECHNOLOGY SECURITY PROTECTION, SAFE DEVICES OR APPLICATIONS TESTED WITH SAFE DEVICES. In addition, information technology security protection will be affected by features or functionality associated with, among other things the platform, master data management, and virtual private network solutions selected by the software provider, solution provider or user. Choice of an , master data management, and virtual private network solution is at the sole discretion of the software provider, solution provider or user and any associated effect on information technology security protection is solely the responsibility of the software provider, solution provider or user. For complete statement of limited warranty, please refer to available on the web and where Samsung smartphone and Galaxy Tab devices are sold. Samsung, Galaxy Note, Galaxy S and SAFE are all trademarks of Samsung Electronics Co., Ltd. Android, Google and Google Play are trademarks of Google Inc. This guide contains information regarding mobile business solutions and services provided by T-Mobile as of December 2012, which is subject to change without notice. T-Mobile cannot guarantee the accuracy of any information after this date. This guide may contain information about future business plans of T-Mobile, which T-Mobile may change at any time for various reasons (e.g., to respond to changing market conditions). This guide is provided for informational purposes only and T-Mobile makes no warranties, either express or implied, regarding the information contained in the presentation. T-Mobile and the color magenta are federally registered trademarks of Deutsche Telekom AG. Other marks appearing in this presentation are the trademarks or service marks of their respective owners T-Mobile USA, Inc. 13

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