Shared Resources Project: One-Place Staffordshire. 06th February 2014 The Studio, Manchester
|
|
- Juliet Prudence Pierce
- 7 years ago
- Views:
Transcription
1 Shared Resources Project: One-Place Staffordshire 06th February 2014 The Studio, Manchester Matthew Bowers, Head of Planning and Regeneration, Tamworth Borough Council Peter Dawson, Project Manager, Place Services at Essex County Council
2 WELCOME Part 1 Who we are and what we do Case study- our story Part 2 one place Staffordshire project programme the project the outcomes feed back Next steps
3 PLACE SERVICES Place Services is a traded service of Essex County Council Place Services is a specialist multidisciplinary group Wide experience of environmental decision making within the public sector Combine public sector know how with a competitive business approach Support over 15 local authorities across the South-East
4 Our traditional base
5 OUR STORY 40 years of experience in the public sector Essex Design Guide 1973 County, District, Borough partnerships National reputation for specialist services Multidisciplinary specialist team
6 WHERE WE ARE TODAY 300 million ECC savings Adopted a commissioning model Council restructure Out sourcing and JV Further 250 million savings Traded services model adopted
7 GOING FORWARD Finding new innovative ways to deliver services will be crucial if we are to ensure that communities and partners continue to receive the services they need and value Cabinet Member, April 2012
8
9
10
11 "Develop a spectrum for collaborative/integrated working to take out cost and improve the experience for the customer"
12 PROJECT BACKGROUND The objective of this project is not to move towards shared services, but to develop a strategy to encourage collaborative working between Staffordshire s Local Planning Authorities (LPAs). The original Staffordshire One Place project objectives included covering the five work areas of: Development Management, Building Control, Environmental Health, Revenues and Benefits and Trading Standards.
13 DELIVERY MODEL OPTIONS A Staffordshire wide specialist planning support services that include urban design, specialist tree advice, conservation, archaeology, biodiversity and landscape design; Increased trading of in- house specialist planning related services across Staffordshire to reduce costs, maximise use of specialists and build resilience; Creating a shared pool of specialist associates that work Staffordshire wide; and Other service models brought forward by districts and the County Council through the consultation process.
14 HIGH LEVEL SUPPORT Chief Executives and Leaders group Collaborative Local Authority trading across councils to respond to peaks and falls in applications, demands for specialist planning skills (for example, major applications) and avoid the need to buy in services externally. A lead authority would develop and maintain a register of currently available services and charge out rates.
15 ADDRESSING REDUCTIONS IN PLANNING EXPENDITURE Over the previous three years momentum has been building to establish a collaborative resource sharing system for Staffordshire which will limit the effect the planning cuts will have on the delivery of a professional, high quality and value for money planning service to customers throughout Staffordshire.
16 DEVELOPING THE PROJECT In August 2013, the Planning Advisory Service assisted the Staffordshire One Place to appoint a supplier from its framework to manage and deliver the shared resources project. In recognition of the Staffordshire Councils desire to share and trade their services the Planning Advisory Service (PAS) were contacted to help transform and move on the Staffordshire one place concept into a reality
17 THE PROCESS Engagement Audit Current State Assessment and Future Vision Gap Analysis Business Plan for the likely impacts and Project Delivery Plan Delivery Training Review
18
19 THE SHARED AIM
20 ENGAGEMENT Heads of Planning for each Staffordshire LPA Listen to your views and take on board comments Officer level discussions only identify each key contact Preferred method of communication Schedule meetings where required
21 AUDIT Establish the current situation; and the aspirations for the future Leading to the development of a Business Case for the likely impacts and a Project Delivery Plan Include work with participating Heads of Planning across the County
22 GAP ANALYSIS Identify the gap between the current state and future vision Means to an end Form an important platform to build the project delivery plan
23 BUSINESS PLAN Will focus upon 4 key areas: - Leadership and Direction - Knowledge management - Resource Efficiency and Skill Deployment - Financial Planning and Controls Project delivery plan will outline the steps for delivery, training and subsequent project reviews.
24 CURRENT STATE ASSESSMENT AND FUTURE VISION Focus on the identification of available resources Vision and goals for the project Strategy to achieve goals Objectives what does Staffordshire one place hope to achieve History of the project Other initiatives that may conflict Develop and agree a future state vision- the foundation of the Business Plan
25 TRAINING Present to Staffordshire Development Officers Group Present to the Development Control Officers Group Provide all Head of Service with a user guidance document Set out rules of engagement Develop a how to guide
26 REVIEW Publication of the findings as a PAS case study (as requested)
27 AUDIT Heads of Service completed a skills audit questionnaire The questionnaire explored existing planning and related resources The appetite for Staffordshire one place Potential volume for trading Demand for the available specialisms
28 QUESTIONS Q2-8 How many FTE staff in your Development Management/ Planning Policy/ design/ conservation/ ecology/ archaeology/ arb Teams? Q9 How many vacancies do you currently have? Q10 How many times in the past 3 years have you employed agency staff? Q11 If the right specialist skills were available, how often (estimate on an annual basis) would use the one place Staffordshire collaborator system? Q12 What is your interest in the one place Staffordshire collaborator project? (buy/sale services, no interest) Q13 What services would you be interested in buying? Q14 What services would you be interested in selling? Q15 Which of your services will be most under threat from the spending review?
29 AUDIT- THE RESULTS Assessing the interest
30 AUDIT- THE RESULTS: Supply and demand buy totals sell totals Development Management Planning Policy Planning Urban Design Landscape Architect Listed Buildings and Conservation Ecology and Biodiversity Arboriculture Other
31 GAP ANALYSIS: current provision buy totals sell totals Development Management Planning Policy Planning Urban Design Landscape Architect Listed Buildings and Conservation Ecology and Biodiversity Arboriculture Other
32 BUSINESS PLAN Covers 4 key areas: - Leadership and Direction - Knowledge management - Resource Efficiency and Skill Deployment - Financial Planning and Controls Project delivery plan will outline the steps for delivery, training and subsequent project reviews.
33 DELIVERY Listen and act on feedback Establish buy-in Share the collaborator database to initiate the concept If appropriate (at a later stage) explore a webhosted database
34
35
36
37
38
39
40
41 NEXT STEPS Select the system owner/administrator Agree a consensus on day rates Provide all Head of Service and with a user guidance document Circulate the how to guide Develop a review mechanisms to explore future growth & amendments
42 FUTURE GROWTH Expand to neighbouring local planning authorities outside Staffordshire Develop the system to include consultants to cover the less available sectors Explore options for an online collaborator portal
43 REVIEW Publication of the findings as a PAS case study Annual report for reviewing use, savings, feedback
44 Questions?
Internal Audit Division
Internal Audit Division at the Financial Conduct Authority Information Pack April 2013 Contents of Information Pack A. Introduction B. Internal Audit Terms of Reference C. Organisation D. Skills and Competencies
More informationChesterfield Borough Council. Internal Communications Strategy. April 2014 - April 2017.
Appendix 1 Chesterfield Borough Council Internal Communications Strategy April 2014 - April 2017. Section 1: Introduction 1.1 Chesterfield Borough Council s single biggest asset is its employees. 1.2 It
More informationBusiness Continuity Management
Business Continuity Management Policy Statement & Strategy July 2009 Basildon District Council Business Continuity Management Policy Statement The Council is committed to ensuring robust and effective
More informationStrategic Advisory Service
Strategic Advisory Service Helping Clients through Transactions and Transition Accelerating your vision Strategic Advisory Service 2 mergers acquisitions divestments listings However good your senior management
More informationContract Tender for Library Management System
Contract Tender for Library Management System AGENDA NO: Cabinet Date 4 th July 2012 Leader of the Council Key Decision Background Documents Location/Contact for inspection of Background Documents Main
More informationNovember 2013 PLANNING PRE- APPLICATION ADVICE AND PLANNING PERFORMANCE AGREEMENT SERVICE
November 2013 PLANNING PRE- APPLICATION ADVICE AND PLANNING PERFORMANCE AGREEMENT SERVICE PRE-APPLICATION ADVICE AND PLANNING PERFORMANCE AGREEMENT SERVICE PRE-APPLICATION The Council welcomes and encourages
More informationMajor Project Governance Assessment Toolkit
Major Project Governance Assessment Toolkit Mark Ritchie, University of Edinburgh Pauline Woods-Wilson, Lancaster University Project and Change Management Group Project and Change Management Group Established
More informationa) Financial No b) Community No Councillor Nick Rushton 01530 412059 nicholas.rushton@nwleicestershire.gov.uk
NORTH WEST LEICESTERSHIRE DISTRICT COUNCIL CABINET 31 AUGUST 2010 Title of report Key Decision VALUE FOR MONEY PROGRAMME PROPOSED LEGAL SHARED SERVICE a) Financial No b) Community No Councillor Nick Rushton
More informationCABINET. 24 March 2015
CABINET 24 March 2015 Title: Procurement of Electricity and Gas Supplies Report of the Cabinet Member for Finance Open Report with Exempt Appendix 4 Wards Affected: All Report Author: Andrew Sivess Group
More informationEssex County Council. Architecture Excellence
Essex County Council Architecture Excellence the customer overview Customer Essex County Council Website www.essex.gov.uk Number of employees Approx 9000 Country or region Essex, United Kingdom Industry
More informationRISK MANAGEMENT POLICY (Revised October 2015)
UNIVERSITY OF LEICESTER RISK MANAGEMENT POLICY (Revised October 2015) 1. This risk management policy ( the policy ) forms part of the University s internal control and corporate governance arrangements.
More informationService Delivery Plan 2007/8 Template 1. Delivery plan
Delivery plan Theme Leisure & Environment Clean and safe streets and public places with the Council maintaining and enforcing high standards of cleanliness throughout the borough. 1. Deliver a proactive
More informationMaths hubs: application form guidance
Maths hubs: application form guidance July 2015 Contents Maths Hubs 3 Purpose 4 National and local projects 4 Criteria 6 Eligibility 6 Application process 6 Application form 6 Presentation days 7 Implementation
More informationThe post holder will be guided by general polices and regulations, but will need to establish the way in which these should be interpreted.
JOB DESCRIPTION Job Title: Membership and Events Manager Band: 7 Hours: 37.5 Location: Elms, Tatchbury Mount Accountable to: Head of Strategic Relationship Management 1. MAIN PURPOSE OF JOB The post holder
More informationIT strategy. What is an IT strategy? 3. Why do you need an IT strategy? 5. How do you write an IT strategy? 6. Conclusion 12. Further information 13
IT strategy made simple What is an IT strategy? 3 Why do you need an IT strategy? 5 How do you write an IT strategy? 6 step 1 Planning and preparation 7 step 2 Understanding your organisation s IT needs
More informationOrganizational Culture Transformation: Leveraging Culture to Enhance Performance
Organizational Culture Transformation: Leveraging Culture to Enhance Performance Allison Laks, PsyD Organization Development Manager Sacramento County Airport System Objectives Learn the model for successfully
More informationIntroduction. Page 2 of 11
Page 1 of 11 Introduction It has been a year since The Walton Centre brought its recruitment function in-house and it was critical that the organisation took this step. This is a specialist organisation
More informationSOMERSET PARTNERSHIP NHS FOUNDATION TRUST CHAIRMAN S APPRAISAL FOR 2014/15 AND OBJECTIVES FOR 2015/16
SOMERSET PARTNERSHIP NHS FOUNDATION TRUST CHAIRMAN S APPRAISAL FOR 2014/15 AND OBJECTIVES FOR 2015/16 1. PURPOSE 1.1 To provide the Council of Governors with feedback on the 2014/15 Chairman s appraisal
More informationBriefing on ISO 9001, ISO. requirements
Briefing on ISO 9001, ISO 14001 & OHSAS 18001 requirements Going for ISO 9001 ISO 14001 OHSAS 18001 Quality, Environment, Health & Safety Certification IMS: Integrated Management System ISO 9001 -Quality
More information1.1 This report updates Members on progress with asset management.
Lake District National Park Authority Agenda Item: Authority: 3 October 0 Page: ASSET MANAGEMENT UPDATE OCTOBER 0 SUMMARY. This report updates Members on progress with asset management. Recommendation
More informationCorporate Risk Management Policy
Corporate Risk Management Policy Managing the Risk and Realising the Opportunity www.reading.gov.uk Risk Management is Good Management Page 1 of 19 Contents 1. Our Risk Management Vision 3 2. Introduction
More informationPersonal Development Plan. For. Date
Personal Development Plan For 1 Personal Development Plan This is the personal development plan for made on this the day of, 20. Life Purpose/Vision/Identity Statement Describe your high level vision Dreams
More informationFinance Business Partner
Job Title: Finance Business Partner Job Grade: Band 6 Band 7 Directorate: Job Reference Number: Corporate Services P01410 The Role Part of a Finance Business Partnering Team, you will report to the Senior
More informationHUMAN RESOURCES SPECIALIST
1 HUMAN RESOURCES SPECIALIST Santa Conradie (Former Tiger Brands and ABSA / Barclays Bank) 32 Years of Human Resource experience in the Manufacturing, Pharmaceutical and Financial Services industry. Passionate
More informationThe value of frameworks
The value of frameworks A Mace white paper, March 2012 In the race to get more for less, can we afford to mistake the lowest tender price for the best out-turn cost and solution? Mace director David Bill,
More informationStaffordshire Change Management Plan 2009-18
Appendix 2 Staffordshire Change Management Plan 2009-18 Purpose and Rationale Staffordshire is committed to an ambitious transformation programme to achieve the very significant improvement in outcomes
More informationU & D COAL LIMITED A.C.N. 165 894 806 BOARD CHARTER
U & D COAL LIMITED A.C.N. 165 894 806 BOARD CHARTER As at 31 March 2014 BOARD CHARTER Contents 1. Role of the Board... 4 2. Responsibilities of the Board... 4 2.1 Board responsibilities... 4 2.2 Executive
More informationEmergency Management and Business Continuity Policy
www.surreycc.gov.uk Making Surrey a better place Emergency Management and Business Continuity Policy 4 TH EDITION June 2011 Title Emergency Management and Business Continuity Policy Version 4.0 Policy
More informationBiomass Supply Chains in South Hampshire
Biomass Supply Chains in South Hampshire 1 Executive Summary This report provides an analysis of how biomass supply chains could be developed within the area covered by the Partnership for Urban South
More informationCity of York Council Public Health 2014/15 Internal Audit Report
City of York Council Public Health 2014/15 Internal Audit Report Business Unit: Communities & Neighbourhoods Responsible Officer: Interim Director of Public Health Service Manager: Public Health Consultants
More informationGovernment Communication Professional Competency Framework
Government Communication Professional Competency Framework April 2013 Introduction Every day, government communicators deliver great work which supports communities and helps citizens understand their
More informationManchester City Council Report for Resolution
Manchester City Council Report for Resolution Report to: Subject: Report of: Young People and Children Scrutiny Committee 4 September 2012 Impact of the proposals outlined in the Special Educational Needs
More informationUpdate on NHSCB Key features of (proposed) NHSCB operating model for primary care
Aim to cover Update on NHSCB Key features of (proposed) NHSCB operating model for primary care NHSCB dental commissioning strategy all dental services Concept and context of local professional networks
More informationA Guide to the Design Build Process
A Guide to the Design Build Process Essential reading for anyone considering or undertaking building work We are an affiliation of Chartered Architects and Chartered Building Surveyors who together provide
More informationWELCOME PROPOSALS FOR PENTAVIA RETAIL PARK WELCOME TO OUR EXHIBITION WHICH SETS OUT OUR PLANS TO DEVELOP THE PENTAVIA RETAIL PARK SITE.
WELCOME WELCOME TO OUR EXHIBITION WHICH SETS OUT OUR PLANS TO DEVELOP THE PENTAVIA RETAIL PARK SITE. The purpose of the exhibition is to provide the community with the opportunity to view our initial ideas
More informationCareers and Employability Service
Careers and Employability Service Statement of Service for students and recent graduates The University Careers and Employability Service (CES) provides a range of impartial information, advice, guidance
More informationInternal Audit Plan 2015/16
(Including Strategic Plan 2014-2017) Contents Executive Summary 1. Internal Audit Plan Approach 1.1 Internal Audit Plan Requirements 1.2 Plan Methodology 2. Your Strategic Internal Audit Plan 2.1 Risk
More informationMINUTES of a meeting of CABINET held on 16 April 2013 at County Hall, Matlock. PRESENT Councillor A I Lewer (in the Chair) Councillors J A Allsop, J
MINUTES of a meeting of CABINET held on 16 April 2013 at County Hall, Matlock. PRESENT Councillor A I Lewer (in the Chair) Councillors J A Allsop, J P Harrison, Mrs C A Hart, C W Jones, B Lewis, M V Longden,
More informationConsultation and Engagement Strategy
Consultation and Engagement Strategy Contents: 1. Introduction 2 2. Purpose 3 3. Aims and Objectives 4 4. Key principles 5 5. Delivery of the Strategy 6 6. Action Plan 2011-12 7 Appendix 1 Understanding
More informationInvestors in People First Assessment Report
Investors in People First Assessment Report K.H.Construction Cambridge Assessor: Lesley E Ling On-site Date/s: 3 rd September 2008. Recognition Date: Contents 1. Introduction Page 2 2. Assessment and Client
More informationWWL People Strategy 2015/16 2018/19. Page 1 of 7. Version 0.3 (March 2015)
WWL People Strategy 2015/16 2018/19 Version 0.3 (March 2015) Page 1 of 7 Contents Page 1.0 Mission Statement 3 2.0 Strategic Goals 3 3.0 Themes 3 3.1 Attract, Retain & Develop talented staff who embody
More informationPLANNING FOR BROADBAND. The benefits of installing high speed broadband infrastructure in new developments
PLANNING FOR BROADBAND The benefits of installing high speed broadband infrastructure in new developments February 2016 Planning for Broadband Aim of this note This document aims to highlight the benefits
More informationShropshire Highways Draft Asset Management and Communications Strategy and Implications of Department for Transport Incentivised funding
Committee and Date Cabinet 14 th October 2015 Shropshire Highways Draft Asset Management and Communications Strategy and Implications of Department for Transport Incentivised funding Responsible Officer
More informationPartner Engagement at John Lewis Leicester
Partner Engagement at John Lewis Leicester Introductions John Lewis Leicester - Background Our Culture Partner Engagement at John Lewis Leicester New Branch Opening Our Journey Ongoing Partner Engagement
More informationEmployee Performance Management Policy and Procedure
Employee Performance Management Policy and Procedure Document Control Document Ref: HREPM001 Date Created: Sept 2007 Version: 1.4 Date Modified: April 2015 Revision due Author: Jane Milone Sign & Date:
More informationEnvironment Sustainability and Highways
Job Title: Marketing Intelligence Officer Job Grade: Band 4 Directorate: Environment Sustainability and Highways Job Reference Number: P01851 The Role The Marketing Intelligence Officer will: Devise intelligence
More informationCommittees in the Fifth Assembly
National Assembly for Wales Business Committee Committees in the Fifth Assembly June 2016 The National Assembly for Wales is the democratically elected body that represents the interests of Wales and its
More informationNORTH EAST DERBYSHIRE DISTRICT COUNCIL AUDIT AND CORPORATE GOVERNANCE SCRUTINY COMMITTEE 4 APRIL 2013
6 NORTH EAST DERBYSHIRE DISTRICT COUNCIL AUDIT AND CORPORATE GOVERNANCE SCRUTINY COMMITTEE 4 APRIL 2013 REPORT NO: DCR/07/13/BM OF THE DIRECTOR OF CORPORATE RESOURCES 6(e) CORPORATE DEBT RECOVERY UPDATE
More informationCHAPTER 1: BUSINESS CONTINUITY MANAGEMENT STRATEGY AND POLICY
Zurich Management Services Limited Registered in England: No 2741053 Registered Office The Zurich Centre, 3000 Parkway Whiteley, Fareham Hampshire, PO15 7JZ CHAPTER 1: BUSINESS CONTINUITY MANAGEMENT STRATEGY
More information1.4. Ensuring people and communities know and understand these issues can help build trust and confidence in the Council and improve our reputation.
Draft Communications Strategy -2018 1. Introduction and context 1.1. In the challenging and changing environment of local government, it s really important that regular, reliable and accurate information
More informationInvestors in People Assessment Report. Presented by Alli Gibbons Investors in People Specialist On behalf of Inspiring Business Performance Limited
Investors in People Assessment Report for Bradstow School Presented by Alli Gibbons Investors in People Specialist On behalf of Inspiring Business Performance Limited 30 August 2013 Project Reference Number
More informationAsset Management Strategy (2013-2017) Doing things Differently A New Approach for a sustainable future
Asset Management Strategy (2013-2017) A New Approach for a sustainable future Contents Introduction... 2 The Asset Management Vision, Policy Statement & Strategic Themes... 5 Part B The Asset Management
More informationSurvive an IRS Audit
Survive an IRS Audit What caused our audit How we survived it Lessons learned For the Washington Association of District Employees June 2012 Leavenworth, WA Survive an IRS Audit ~ WADE Conference 2012
More informationInformation Pack for Applicants to the MIDLANDS CONNECT PROJECT TEAM
Information Pack for Applicants to the MIDLANDS CONNECT PROJECT TEAM I. Midlands Connect: Strategic Context and progress to date The Midlands Connect (MC) Partnership started in 2014 and brings together
More informationSouth Norfolk Council Business Continuity Policy
South Norfolk Council Business Continuity Policy 1 Title: Business Continuity Policy Date of Publication: TBC Version: 2 Published by: Emergency Planning Team Review date: April 2014 Document Owner: Document
More informationTo be used in conjunction with the Invitation to Tender for Consultancy template.
GUIDANCE NOTE Tendering for, choosing and managing a consultant Using this guidance This information is not intended to be prescriptive, but for guidance only. Appointing consultants for relatively small
More informationthe role of the head of internal audit in public service organisations 2010
the role of the head of internal audit in public service organisations 2010 CIPFA Statement on the role of the Head of Internal Audit in public service organisations The Head of Internal Audit in a public
More informationEmployee Engagement at US Postal Service
Employee Engagement at US Postal Service 1 Topics USPS Background Engagement Top Down Engagement Bottom Up Recognition Employee / Customer Engagement Summary 2 USPS Background Information 3 USPS Sustainability
More informationJob Description. Organisational Relationships: Description of Role: Context of the Post: Duties and Responsibilities Specific to the Post:
Job Description Job Title: Location: Reports to: Registered Children s Home Manager Newcastle upon Tyne Director of Residential Services Organisational Relationships: The post holder will be accountable
More informationA Getronics Whitepaper NEW WORLD NEW BEHAVIOUR NEW SUPPORT
A Getronics Whitepaper NEW WORLD NEW BEHAVIOUR NEW SUPPORT NEW WORLD NEW BEHAVIOUR NEW SUPPORT We see a new world of work beginning to emerge, driving some big changes in the world of ICT support. These
More information57bn BUILDING ADVANTAGE IN THE REAL ESTATE MARKET OUR TRACK RECORD. 19bn Loan servicing portfolio for institutions and other lenders
CAPITAL ADVISORS BUILDING ADVANTAGE IN THE REAL ESTATE MARKET OUR TRACK RECORD All over the globe, our teams are helping to find solutions and deliver successful outcomes, offering independent advice on
More informationRestructure, Redeployment and Redundancy
Restructure, Redeployment and Redundancy Purpose and Scope From time to time the Lake District National Park Authority will need to reorganise its services and staffing to meet changes that arise in future
More informationThe Audit of Best Value and Community Planning The City of Edinburgh Council. Best Value audit 2016
The Audit of Best Value and Community Planning The City of Edinburgh Council Best Value audit 2016 Report from the Controller of Audit February 2016 The Accounts Commission The Accounts Commission is the
More informationREVIEW OF CORPORATE SERVICES HR BUSINESS CASE
REVIEW OF CORPORATE SERVICES HR BUSINESS CASE 1. The Strategic Case for Integration The alignment with Council strategies 1.1 The Lewes Change Management Programme (CMP) outlines the need to redesign the
More information1Steps to a Successful Core Vendor Evaluation & Selection. www.smslp.com 800-477-1772
1Steps to a Successful Core Vendor Evaluation & Selection Before you make an expensive, long-term decision Get the answers you need to select the best core vendor and technology partner for your bank.
More informationWOMEN S HEALTH VICTORIA POSITION DESCRIPTION
WOMEN S HEALTH VICTORIA POSITION DESCRIPTION Title Classification Team Work location Employment type Policy and Health Promotion Manager WHV Enterprise Agreement 2013 Level 5 Classification Policy and
More informationChief Executive s Report to the Board
Chief Executive s Report to the Board Document Author Contributors John Dalzell, Interim Chief Executive David Rankin Director of Strategy & Engagement Richard Aitken Director of Capital Partnering Rod
More informationDerbyshire County Council
Derbyshire County Council Derbyshire County Council is situated in the East Midlands and is bordered by the cities of Nottingham, Sheffield and Manchester. Its role it to provide local government services
More informationHow To Manage The Council
Mole Valley District Council Corporate Communications Strategy 2002-2005 CONTENTS Content Section 1: Introduction Section 2: Stakeholders Section 3: Objectives Section 4: Targets Section 5: Principles
More informationPlanning Services. Customer focus strategy 2011. westlothian.gov.uk
Planning Services Customer focus strategy 2011 westlothian.gov.uk 1 Contents Introduction 3 Customer care 4 Planning Services Customer Care Standards 6 Equal opportunities 8 Customer confidentiality 8
More informationBoard Governance Principles Amended September 29, 2012 Tyco International Ltd.
BOD Approved 9/13/12 Board Governance Principles Amended September 29, 2012 Tyco International Ltd. 2012 Tyco International, Ltd. - Board Governance Principles 1 TABLE OF CONTENTS TYCO VISION AND VALUES...
More informationTHE INSTITUTE OF CHARTERED ACCOUNTANTS (GHANA) ADVANCED AUDITING QUESTION PAPER NOVEMBER 2014
QUESTION 1 THE INSTITUTE OF CHARTERED ACCOUNTANTS (GHANA) You are an audit senior at Chawe & Co, a five partner firm. Chawe & Co provides audit and advisory services and has gained a reputation in recent
More informationCOPCUT RISE COPCUT RISE DROITWICH SPA CONSULTATION STATEMENT. November 2010. Prepared by Capita Lovejoy on behalf of William Davis Limited
COPCUT RISE DROITWICH SPA CONSULTATION STATEMENT COPCUT RISE November 2010 Prepared by Capita Lovejoy on behalf of William Davis Limited Copcut Rise Land north of Copcut Lane, Droitwich Spa: Consultation
More informationLEADERSHIP, MANAGEMENT AND BUSINESS SKILLS TRAINING UNLOCK YOUR PEOPLE POTENTIAL.
LEADERSHIP, AND TRAINING UNLOCK YOUR PEOPLE POTENTIAL. Every person, every action, every minute makes a difference. We know that middle and senior managers face a multitude of challenges. They re accountable
More informationChris Bell. Customer Experience Coach. www.customerexperiences.co.nz
Chris Bell Customer Experience Coach Developing Your Unique Customer Experience Introduction As more and more business leaders start to understand what a customer experience strategy is all about and more
More informationSection 1 Summary and Recommendations
REPORT FOR: CABINET Date of Meeting: 10 December 2015 Subject: Key Decision: Responsible Officer: Portfolio Holder: Exempt: Decision subject to Call-in: Wards affected: Homes for Harrow: Building homes
More informationAPPENDIX C. Internal Audit Report South Holland District Council Project Management
APPENDIX C Internal Audit Report South Holland District Council Project Management Date: 20th December 2012 Contents Introduction and Scope 1 Executive Summary Assurance Opinion Key Messages 2 3 Management
More informationBawden Contracting Services Ltd Job Profile. Contracts Manager. Purpose of the Job
Contracts Manager Purpose of the Job As Contracts Manager you will manage all aspects of the Grounds Maintenance contracting business safely and efficiently, maximising profitability through the completion
More informationPeople Strategy 2013/17
D a t a L a b e l : P U B L I C West Lothian Council People Strategy 2013/17 Contents 1 Overview 2 2 Council Priorities 8 3 Strategy Outcomes 10 1 Engaging and motivating our employees 13 2 Recognised
More informationTHE TOWN AND COUNTRY PLANNING ACT 1990 Grant of Planning Permission
Civic Offices Havant Hampshire PO9 2AX Tel (023)9247 4174 Fax(023)9244 6588 DX50005 Havant www.havant.gov.uk To: ADP Architects Ltd Richmond Court 94 Botley Road Park Gate Southampton, Hants SO311BA For:
More informationThe centre of government: an update
Report by the Comptroller and Auditor General Cabinet Office and HM Treasury The centre of government: an update HC 1031 SESSION 2014-15 12 MARCH 2015 4 Overview The centre of government: an update Overview
More informationAudit Committee Institute Assessment of audit committees
Audit Committee Institute Assessment of audit committees KPMG s AUDIT COMMITTEE INSTITUTE In addition to reviewing its terms of reference, audit committee members should also review the effectiveness of
More informationCouncil is committed to achieving the three key outcomes identified by our local community:
Position Profile Position Title: Project Manager - Business Transformation Portfolio (BTP) Fixed Term 18 months Reports to: Department: Section: Information Services Manager Finance & Information Services
More informationNumber of staff responsible 11 for Budget responsibility ( ) 4,000,000. Purpose of Job:
Job Title Assistant Director, Policy, Intelligence and Analysis (incorporating Programme Director, Future Shape of the Council) Barnet Band and scale range 241-244 Reports to Director of Strategy (and
More informationInternal audit strategic planning Making internal audit s vision a reality during a period of rapid transformation
2015 State of the Internal Audit Profession Study Internal audit strategic planning Making internal audit s vision a reality during a period of rapid transformation 68% of companies have gone through or
More informationInitial Public Offering. Are you ready to float?
Initial Public Offering Are you ready to float? What is an IPO? Are you considering listing your company on a stock exchange? In recent times, the phrases listing and floating have been replaced with an
More informationCustomer Services Team Leader. Recruitment Pack
Customer Services Team Leader Recruitment Pack SECTION 1 June 2016 Customer Services Team Leader Thank you for your interest in this position. This is a new role which has arisen following a recent restructure
More informationTopic Guide. Engaging colleagues on product sustainability
Topic Guide Engaging colleagues on product This Topic Guide is designed to provide guidance for motivating colleagues in the workplace to engage with product initiatives, including corporate and supply
More informationHALIFAX INTERMEDIARIES
FOR THE USE OF MORTGAGE INTERMEDIARIES AND OTHER PROFESSIONALS ONLY HALIFAX INTERMEDIARIES SELF BUILD GUIDE Helping to make your plans reality About 12,000 people build their own homes in the UK each year,
More informationSERVICES OVERVIEW & SCRUTINY COMMITTEE 10 TH APRIL 2013
SERVICES OVERVIEW & SCRUTINY COMMITTEE 10 TH APRIL 2013 AGENDA ITEM NO. TOWARDS A PAPERLESS COUNCIL REPORT PRESENTED BY: Matthew Finch, Director - Customers and Sharon Parkinson Business Manager ICT Executive
More informationCommunications strategy refresh. January 2012. 1 c:\documents and settings\mhln.snh\objcache\objects\a654473.doc
Communications strategy refresh January 2012 1 c:\documents and settings\mhln.snh\objcache\objects\a654473.doc Contents 1. Introduction p 3 a. SNH: corporate aims and objectives b. SNH and communications
More informationEmail Marketing Manager. MS National Centre, London
Job Title: Location: Reports to: Email Marketing Manager MS National Centre, London Head of Digital Introduction to MS Society The MS Society is the UK s leading MS charity. Since 1953, we ve been providing
More informationSUMMARY OF THE PROJECT
Local Government Open Data Breakthrough Projects 2014/15 Evaluation Report Project title: Releasing Suffolk Data for All Lead organisation: Other contributing organisations: Mid Suffolk District Council
More informationRHONDDA CYNON TAF COUNTY BOROUGH COUNCIL MUNICIPAL YEAR 2015/16 REPORT OF THE DIRECTOR OF EDUCATION AND LIFELONG LEARNING
RHONDDA CYNON TAF COUNTY BOROUGH COUNCIL MUNICIPAL YEAR 2015/16 CHILDREN & YOUNG PEOPLE SCRUTINY COMMITTEE 16 th NOVEMBER 2015 AGENDA ITEM 4 THE GOVERNOR SUPPORT SERVICE IN RHONDDA CYNON TAF REPORT OF
More informationJoint Strategic Needs Assessment Draft Project Initiation Document
Draft Project Initiation Document Approved by: < Enter name> Date: < DD: MM: YY> Author: Rebecca Brown, Projects and Information Officer Project Initiation Document History Revision History Revision Version
More informationRISK BASED INTERNAL AUDIT
RISK BASED INTERNAL AUDIT COURSE OBJECTIVE The objective of this course is to clarify the principles of Internal Audit along with the Audit process and arm internal auditors with a good knowledge of risk
More informationJob Grade: Band 5. Job Reference Number:
Job Title: Business Analyst Job Grade: Band 5 Directorate: Job Reference Number: People and Transformation P01216 The Role: This is a challenging role working with and across all services to support the
More informationCommunications. How to complete the M&A integration process, minimize disruptions, and achieve desired synergies.* *connectedthinking
Advisory Services Capturing M&A Integration Deal Value Communications How to complete the M&A integration process, minimize disruptions, and achieve desired synergies.* In the flurry of activity that surrounds
More informationARB's overarching goals The Board has identified two objectives from the Act which underpin all of our work:
Architects Registration Board Communications Strategy Introduction Effective communication is key to the work of the Architects Registration Board (ARB), enabling the organisation to build and maintain
More informationMaking a positive difference for energy consumers. Competency Framework Band C
Making a positive difference for energy consumers Competency Framework 2 Competency framework Indicators of behaviours Strategic Cluster Setting Direction 1. Seeing the Big Picture Seeing the big picture
More information