Employee Engagement at US Postal Service

Transcription

1 Employee Engagement at US Postal Service 1

2 Topics USPS Background Engagement Top Down Engagement Bottom Up Recognition Employee / Customer Engagement Summary 2

3 USPS Background Information 3

4 USPS Sustainability Performance 4

5 Sustainability Reporting 5

6 USPS Sustainability Strategy Framework Sustainability Leader 10 Focus Areas (Internal Focus) Build a Conservation Culture within USPS (External Focus) Lead Adoption of Sustainable Business Practices Facility energy Postalvehicle fuel Waste Product Stewardship Water Employees Supplier Collaboration Peers Customers The same approach applies to communication 6

7 Top Down 7

8 Organizational Commitment - CEO Being a sustainability leader goes hand in hand with being leaner, smarter and faster... keys to a viable Postal Service. We need to continue to optimize our network, realign our workforce, reduce energy use and our physical footprint, and drive costs out of every aspect of the Postal Service. Leadership in sustainability requires support and involvement from all of you. 8

9 Clear Statement of Purpose We are committed to be a sustainability leader by creating a culture of Conservation throughout the Postal Service and leading the adoption of Sustainable business practices by engaging our employees, customers, suppliers, the mailing industry, and our federal peers. As a foundation to this vision, we strive to ensure compliance with environmental regulatory requirements in all aspects of our operations. Our call to action is to be leaner, greener, faster, smarter in support of the overall goal to deliver mail at the lowest cost with minimal impact upon the environment. 9

10 Industry CEO Commitment 10

11 Communicate Critical Programs 11

12 Communicate Critical Programs 12

13 13

14 On Demand Video Information 14

15 Bottom Up 15

16 Lean Green Teams No shortage of employees passionate about Environment Built upon commitment to Lean Six Sigma Teams in place throughout the organization Focused upon low cost / no cost projects 16

17 Strategy for Engagement Engage employees to take action and build culture of conservation. Recognize urgency Create cross- functional leadership coalition Engage teams & volunteers Support projects and track progress USPS Win Recognize performance Green List Agree on common goals Communicate the goals Expand and anchor in culture 17

18 Green Team Deployment Deployment Process National Team Deployment Area Team Deployment District Team Deployment Major Activities Form Lean Green Steering Committee Lead Area deployment Monitor and support Area performance Form Area Green Team Lead District deployment Monitor and support District performance Form District Green Team Lead facility deployment Monitor and support facility performance Facility Green Team Deployment Organize Facility Green Team Evaluate baseline performance and set goals Identify and select green projects Implement projects Monitor and report performance Recognize people and share lessons 18

19 Web App Play Video 19

20 Green Initiative Tracking Tool 20

21 Green Dashboards 21

22 Employee Recognition 22

23 Sharing the Sustainability Story Annual and Quarterly Recognition Postmaster General Excellence Award Chief Sustainability Officer Award Awards become on-line news 23

24 Engage & Recognize Employees 24

25 Connect Employees To Customers 25

26 Helping our customers go green Mail recycling programs Cell phone Small electronics Prescription drug mail back Recycling bins in selected Post Offices 26

27 Discarded Lobby Mail (DLM) Targeted Offices Post Offices with box lobby Existing recycling program Replacement of existing containers 27

28 Services for our Customers Carbon Accounting Federal Recycling Program Secure Destruction 28

29 Summary USPS committed to Sustainability Commitment is communicated from the Top Sustainability is part of the USPS Brand Sustainability initiatives are tied to core business Engaging Employees Engaging Customers 29