Profesor: Francisco Javier Sanz Pérez. by fjspsv, PMP Test C10_01

Transcription

1 PMP Test C10_ Extensive use of communication is most likely to aid in solving complex problems. A. Verbal. B. Written. C. Formal. D. Non verbal. 02. The work breakdown structure can be an effective aid for communication in which situation(s)? A. Internal within the project team. B. Internal within the organization. C. External with the customer. D. Internal and external to the project. 03. The most likely result of communication blockers is that: A. The project is delayed. B. Trust level is enhanced. C. Conflict occurs. D. Senior management is displeased. 04. Communications are often enhanced when the sender the receiver. A. Speaks up to. B. Uses more physical movements when talking to. C. Talks slowly to. D. Shows concern for the perspective of. 05. Formal written correspondence with the customer is required when: A. Defects are detected. B. The customer requests additional work not covered under contract. C. The project has a schedule slippage that includes changes to the critical path. D. The project has cost overruns. 06. A project manager has a problem with a team member's performance. What is best form of communication for addressing this problem? A. Formal written communication. B. Formal verbal communication. C. Informal written communication. D. Informal verbal communication. 07. Communications under a contract should tend toward: A. Formal written communication B. Formal verbal communication C. Informal written communication D. Informal verbal communication 08. The project status report is an example of which form of communication? A. Formal written communication. B. Formal verbal communication. C. Informal written communication. D. Informal verbal communication. Página: 1

2 09. When a project manager is engaged in negotiations, nonverbal communication skills are of: A. Little importance. B. Major importance. C. Importance only when cost and schedule objectives are involved. D. Importance only to ensure you wins the negotiation. 10. A large, one-year telecommunications project s about halfway done when you take the place of the previous project manager. The project involves three different sellers and a project team of 30 people. You would like to see the project's Communications requirements and what technology is being used to aid in project Communications. Where will you find this information? A. The project management plan. B. The information distribution plan. C. The bar chart. D. The Communications management plan. 11 Project information has been distributed according to the Communications management plan. Some project deliverables have been changed in accordance with the project management plan. One stakeholder expressed surprise to the project manager upon hearing of a previously published change to a project deliverable. All stakeholders received the communication containing notification of the change. What should the project manager do? A. Determine why the stakeholder did not receive the information and let him know when it was published. B. Ask the functional manager why the stakeholder did not understand his responsibility. C. Review the Communications management plan and make revisions if necessary. D. Address the situation in the next steering committee meeting so others do not miss published changes. 12. Communication is the key to the success of a project. As the project manager, you have three stakeholders with whom you need to communicate. As such, you have six channels of communication. A new stakeholder has been added that you also need to communicate with. How many communications channels do you have now? A. 7. B. 10. C. 12. D Two people are arguing about what needs to be done to complete a work package. If the project manager wants to know what is going, she should pay MOST attention to: A. What is being said and when. B. What is being said, who is saying it, and the time of day. C. Physical mannerisms and what is being said. D. The pitch and tone of the voices, and physical mannerisms. 14. A project manager has a project team consisting of people in four countries with different cultures. The project is very important to the company, and the project manager is concerned about its success. The time for of the project schedule is acceptable. What type of communications method should he use? Página: 2

3 A. Informal verbal. B. Formal written. C. Formal verbal. D. Informal written. 15. The project status meeting is not going well. Everyone is talking at the same time, there are people who are not participating and many topics are being discussed at random. Which of the following rules for effective meetings is NOT being adhered to? A. Demonstrate courtesy and consideration of each other, control who is allowed to speak. B. Schedule meetings in advance. C. Have a purpose for the meeting, with the right people in attendance. D. Create and publish an agenda and a set of rules for controlling the meeting. 16. You have just been assigned as project manager for a large manufacturing project. This one-year project is about halfway done. It involves five different sellers and 20 members of your company on the project team. You want to quickly review where the project now stands. Which of the following reports would be the most helpful in finding such information? A. Work status. B. Progress. C. Forecast. D. Communications. 17. A team member is visiting a noisy manufacturing plant of one of the suppliers. Which of the following is the most important thing to be done in any telephone calls the project manager might make to the team member? A. Ask the team member to repeat back what the project manager says. B. Review the list of contact information for all stakeholders. C. Ask the team member to look for change requests. D. Review the upcoming meeting schedule. 18. A project manager overhears a conversation between two stakeholders who are talking about how unhappy they are with the impacts of the project on their own departments. Stakeholder A asks if the project is on time and stakeholder B replies that the SPI is Stakeholder A asks if the project manager for the project knows of stakeholder B's concern. Stakeholder B responds that he is not sure. What is the best thing for the project manager to do? A. Make sure the stakeholders see that the project manager overheard and then ask them to direct any questions to the project manager in writing. B. Make a presentation to all the stakeholders regarding the status of the project. C. Send both stakeholders a copy of the issue log and ask for additional comments. D. Arrange a meeting with both stakeholders to allow them to voice any concerns they may have. 19. A project manager has managed four projects for the company and is being considered to join the project management office team. The following is discovered during the evaluation of his performance. The project manager's first project had an ending cost variance of -500, used two critical resources, needed to rework the project charter during project executing and was ranked 14th in priority within the company. The second project finished with a schedule variance of +100, was completed with a vastly compressed schedule and received a letter of recommendation from the sponsor, but Página: 3

4 the product of the project was not used. The third project had 23 percent more changes than expected, had an SPI of 0.90 and 25 open items in the issue log when the project was completed. Each of these projects had a cost budget of U.S. $1,000 and 20 to 28 percent more changes than others of its size. The project management office decided not to add this project manager to the team. Which of the following best describes why this might have happened? A. The project manager has only managed low priority projects and he had to compress the schedule, showing that he does not have the skill to work in the project management office. B. Issue logs should not be used on projects of this size, showing that the project manager does not have the knowledge to work in a project management office. C. The project manager did not effectively involve the stakeholders, showing that he does not have enough communications skills to work in the project management office. D. The project manger had two critical resources on their team and still needed to rework the project charter, showing that he does not have the discipline to work in the project management office. 20. During the middle of the project, things have been going well. The work authorization system has allowed people to know when to start work and the issue log has helped keep track of stakeholders' needs. The benefit cost ratio has been improving and the sponsor has expressed his appreciation for the team member s efforts by hosting a milestone party for the team. The project manager gets a call from a team member saying that the results from the completion of their activity's predecessor is two days late. Which of the following reasons would best describe why this occurred? A. The project manager was focusing on the sponsor's needs. B. Functional management was not included in the Communications management plan. C. The successor activities should have been watched, not the predecessors. D. The right people were not invited to the milestone party. 21. What process is used more intensively steering an evaluation matrix of stakeholders? A. Identify stakeholders. B. Manage stakeholder s expectations. C. Communications planning. D. Distribute information. 22. What method of communication, the sender sends a message directly to one or more specific recipients, selected in advance? A. Push. B. Pull. C. Interactive. D. Advertising. 23. What better expresses the difference between a status report and a progress report? A. A status report is more accurate than a progress report. B. A status report concerning the current situation and a progress report, compared with a previous situation. C. A status report is the same as a progress report. D. A progress report is more accurate than a status report. Página: 4

5 24. What is used the communication technique in parallel, without crossing of levels of authority? A. To avoid loss of information and misunderstanding. B. To reduce the number of potential communicators. C. To comply with contractual relations. D. To reduce the number of official channels of communication open. 25. What communication address connected to the Project Manager with the public? A. Ascending. B. Left. C. Right. D. Descending. Página: 5

6 PMP Test C10_01 Solution QUESTION GROUP ANSWER 01 Communication B 02 Communication D 03 Communication C 04 Communication D 05 Communication B 06 Communication D 07 Communication A 08 Communication A 09 Communication B 10 Communication D 11 Communication C 12 Communication B 13 Communication D 14 Communication B 15 Communication D 16 Communication B 17 Communication A 18 Communication D 19 Communication C 20 Communication B 21 Communication A 22 Communication A 23 Communication B 24 Communication D 25 Communication B Página: 6