Dear Prospective Student,

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3 Dear Prospective Student, Thank you for considering the Trinidad and Tobago Hospitality and Tourism Institute (TTHTI) as your training provider of choice as you seek to enhance your career, refine your skills or pursue a new area of interest. This booklet is designed to provide you with information on short, professional and personal development courses offered by TTHTI. It will also assist you in completing the registration process. We look forward to your enrollment at TTHTI where learning is designed to be a rewarding experience. Regards, Training and Development Department TTHTI February 2016 Short Courses for Personal and Professional Development 3

4 Our Vision TTHTI will become a world-class hospitality and tourism institution delivering educational and training programmes that meet the needs of a global market place. Our Mission To develop for the Hospitality and Tourism Industry human resources, capable of delivering quality products and services, at international standards of excellence. Our Quality Policy At TTHTI, we are committed to delighting our customers and other stakeholders with a quality of education that exceeds their expectations. TTHTI is committed to the development, maintenance and continual improvement of a Quality Management System that conforms to statutory and regulatory requirements within the sector. Everyone at the Institute is responsible for quality, and for the implementation of the Quality Management System. 4 TTHTI

5 Short Courses for Personal and Professional Development 5

6 Advance Cake Decorating 36 hours Saturday: 9:00am 4:00pm (including 1 hour lunch); Duration 6 days Persons who have completed TTHTI s Cake Decorating short course or any other basic cake decorating course and are desirous of developing their decorating skills to a professional level. Entry Requirement: Persons must have completed TTHTI s Cake Decorating short course or any other basic cake decorating course. Participants must be competent in making and using gum paste and fondant and be able to correctly cover a cake. Advanced Rolled Fondant Advanced Gum Paste Advanced Royal Icing and Butter Cream Mounting and Layering cakes Special Occasion Cakes Cake Finalization and Presentation Achievement are unsuccessful in the examination will be allowed to resit it at a cost of $ on the next available class examination date. $2, per person + $50.00 registration fee (includes course notes, all ingredients and use of the tools/equipment). Chaguaramas (TTHTI) Attire: Participants are required to wear black pants/skirts, white shirts, hair covering and aprons as well as whole shoes in the kitchen. Tools & Equipment: A list of the basic tools/equipment which participants must purchase for their own use along with a list of suppliers will be provided. Participants will receive a TTHTI Certificate of Achievement. Students must gain 50 or more marks on the final cake and also attend 27 contact hours (75%) of classes in order to receive the certificate. Participants who 6 TTHTI

7 Advance Cake and Pastry Making 30 hours Tuesday and Thursday: 5:00pm 8:00pm; Duration 10 days Saturday: 9:00am 4:00pm (including 1 hour lunch); Duration 5 days Persons who have completed TTHTI s Cake and Pastry short course or any other basic baking course and are desirous of increasing their baking skills and diversifying into more complex products. Entry Requirements: Applicants must have completed TTHTI s Cake and Pastry Making course or any other basic cake and pastry making course. Introduction to Desserts Basic Syrups and Creams Plate Presentation Specialty Cakes Custards, Puddings and Soufflés Pastry Petits Fours Achievement Participants must gain a total of 50 or more marks at the end of the course and must also attend 23 contact hours (75%) of classes in order to receive the TTHTI Certificate of Achievement. Participants who are unsuccessful in the examination will be allowed to re-sit it at a cost of $ on the next available class examination date. $2, per person + $50.00 registration fee (includes course notes, ingredients and major equipment). Chaguaramas (TTHTI) and San Fernando (Venue to be advised). Attire: Participants are required to wear black pants/skirts, white shirts, hair covering and aprons as well as whole shoes in the kitchen. Tools & Equipment: Participants will be required to purchase/ walk with minor tools for their use. A list will be provided upon registering. Short Courses for Personal and Professional Development 7

8 Advance Mixology 30 hours Tuesday & Thursday: 5:00pm 8:00pm (Chaguaramas); Duration 10 days Persons who are interested in creating signature drinks using contemporary techniques. Entry Requirements: Applicants must have completed TTHTI s Professional Bartending course or a Bartending course with another organisation. Special Requirement: Participants must be eighteen (18) years and over. Those under that age will need to have permission from a parent or guardian to enrol in the course. $1, per person + $50.00 registration fee (includes class notes/manual, ingredients and major equipment). Chaguaramas (TTHTI) Attire: Participants are required to wear black pants/skirts, white shirts as well as whole shoes for their practical examination session. Infusions Pairing Mixed Drinks and Food Incorporating Food into Drinks The Theory of Molecular Mixology Mixing the Classics Achievement Participants must pass a practical assessment to be awarded a certificate. Participants who are unsuccessful in the examination will be allowed to re-sit it at a cost of $ on the next available class examination date. 8 TTHTI

10 Bar Management 30 hours Saturday: 9:00am 3:00pm (excluding lunch); Duration 5 days Persons interested in learning the essentials for profitably managing a bar, inclusive of effective beverage cost controls and purchasing procedures. Chaguaramas (TTHTI) Entry Requirement: Importance of Bar Management Introduction to Bar Control Purchasing, Receiving & Storing of Goods (Alcohol) Inventory Costing Cost Control Systems Achievement Participants must pass a theory assessment to be awarded a certificate. Participants who are unsuccessful in the examination will be allowed to re-sit it at a cost of $ on the next available class examination date. $1, per person + $50.00 registration fee (includes class notes/manual). 10 TTHTI

11 Bar Service Skills 18 hours Tuesday & Thursday: 9:00am 4:00pm (including 1 hour lunch); Duration 3 days Persons who are interested in working in a service bar or special events bar and are interested in gaining an understanding of the fundamental skills for bar service. Entry Requirements: Special Requirement: Participants must be eighteen (18) years and over. Those under that age will need to have permission from a parent or guardian to enrol in the course. Chaguaramas (TTHTI) Attire: Participants are required to wear black pants/skirts, white shirts as well as whole shoes for their practical examination session. Bar Structure Service Delivery Mixing Skills Participation $1, per person + $50.00 registration fee (includes class notes/manual, ingredients and major equipment). Short Courses for Personal and Professional Development 11

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13 Breads and Muffins 18 hours Tuesday and Thursday: 5:00pm 8:00pm (Chaguaramas); Duration 6 days Saturday: 9:00am 3:00pm (excluding lunch); Duration 3 days Persons wanting to specialize in the making of various types of breads and muffins. Entry Requirement: Principles of Safety and Sanitation Ingredients and their Functions Breads Mixing, Make-Up, Baking Quick Breads and Muffins Mixing, Make- Up, Baking Local Breads Attire: Participants are required to wear black pants/skirts, white shirts, hair covering and aprons as well as whole shoes in the kitchen. Tools & Equipment: A list of the basic tools/equipment which participants must purchase for their own use along with a list of suppliers will be provided. Participation $1, per person + $50.00 registration fee (includes course notes, ingredients and major equipment). Chaguaramas (TTHTI) and San Fernando (Venue to be advised). Short Courses for Personal and Professional Development 13

14 Cake Decorating 30 hours Tuesday & Thursday: 9:00am 3:00pm (excluding lunch); Duration 5 days Persons who are interested in learning how to decorate cakes or in enhancing their decorating skills using traditional and modern techniques and materials. Entry Requirements: Paring Cakes and Decorations Traditional Decorating Techniques Icing /Frosting, Creams, etc. Fondant Sugar Craft Preparation and Item Construction Gum Paste Covering Cupcakes Chaguaramas (TTHTI) and San Fernando (venue to be advised) Attire: Participants are required to wear black pants/skirts, white shirts, hair covering, aprons and whole shoes in the kitchen. Tools & Equipment: A list of the basic tools/equipment which participants must purchase for their own use along with a list of suppliers will be provided. Participation $1, per person + $50.00 registration fee (includes course notes, all ingredients and use of tools/equipment). 14 TTHTI

15 Cake and Pastry Making 24 hours Tuesday and Thursday: 5:00pm 8:00pm; Duration 8 days Saturday: 9:00am 3:00pm (excluding lunch); Duration 4 days Persons desiring to learn to bake, or to improve their baking skills to semiprofessional standards. Entry Requirement: Cream Cakes Foam Cakes Cupcake Making and Flavouring Choux Pastry Flaky Pastry Puff Pastry Rich Yeast Dough Basic Chocolate Work Chaguaramas (TTHTI) and San Fernando (venue to be advised). Attire: Participants are required to wear black pants/skirts, white shirts, hair covering and aprons as well as whole shoes in the kitchen. Tools & Equipment: A list of the basic tools/equipment which participants must purchase for their own use along with a list of suppliers will be provided. Participation $1, per person + $50.00 registration fee (includes course notes, ingredients and major equipment). Short Courses for Personal and Professional Development 15

16 Cooking with Confidence 30 hours Saturday: 9:00am 3:00pm; Duration 5 days Persons wanting to develop formal culinary skills as well as persons who simply want to learn how to cook. Entry Requirements: Kitchen Tools and Equipment Nutritionally Balanced Meals Measurements Stocks, Sauces and Soups Cooking Techniques for Poultry, Meats and Seafood Introduction to Vegetable Cookery Cooking Techniques for Rice, Pasta and Potatoes Discount: Available for married or soon to be married couples only. Attire: Participants are required to wear black pants/skirts, white shirts, hair covering and aprons as well as whole shoes in the kitchen. Tools & Equipment: A list of the basic tools/equipment which participants must purchase for their own use along with a list of suppliers will be provided. Participation $1, per person + $50.00 registration fee (includes course notes, ingredients and major equipment). Chaguaramas (TTHTI), East and San Fernando (venues to be advised). 16 TTHTI

17 Cooking with Confidence for Offshore Workers 54 hours Monday Friday (week 1) Monday Thursday (week 2) 9:00am 3:00pm; Duration 9 days Cooks, Assistant Cooks and Galley Men employed with local and international vessels. Entry Requirements: Practical Cookery Fundamentals of Baking Food Safety Principles and Environmental Protection Attire: Participants are required to wear black pants/skirts, white shirts, hair covering and aprons as well as whole shoes in the kitchen. Tools & Equipment: A list of the basic tools/equipment which participants must purchase for their own use along with a list of suppliers will be provided. A Certificate of Participation will be awarded. Participants must attend at least 75% of each module to be awarded the certificate. $3, per person + $50.00 registration fee (includes course notes, ingredients and major equipment); or $1, per person + $50.00 registration fee for one course only. Chaguaramas (TTHTI) and San Fernando (venue to be advised). Short Courses for Personal and Professional Development 17

18 Cooking with Confidence 2 30 hours Saturday: 9:00am 3:00pm (excluding 1 hour lunch); Duration 5 days Persons wanting to advance their food preparation and presentation skills. Entry Requirement: Applicants must have completed TTHTI s Cooking with Confidence course or any other food preparation course where principles of food preparation were covered. Breakfast Cookery Menu Planning & Design Service Menus Appetizers & Desserts Plate Presentation Buffet Service Basics Preparation and Service of a Three (3) Course Menu Achievement $1, per person + $50.00 registration fee (includes course notes, ingredients and major equipment). Chaguaramas (TTHTI) and San Fernando (venue to be advised) Attire: Participants are required to wear black pants/skirts, white shirts, hair covering and aprons as well as whole shoes in the kitchen. Tools & Equipment: A list of the basic tools/equipment which participants must purchase for their own use along with a list of suppliers will be provided. Participants must pass a group practical assessment to be awarded a certificate. Participants who are unsuccessful in the examination will be allowed to re-sit it at a cost of $ on the next available class examination date. 18 TTHTI

19 Cooking with Confidence 3 30 hours Saturday: 8:00am 2:00pm; Duration 5 days Persons wanting to further advance their food preparation, presentation and service skills. Entry Requirement: Applicants must know basic cooking techniques or have completed TTHTI s Cooking with Confidence and Cooking with Confidence 2 courses. Participants who have not completed these courses will be considered based on their work experience on a case by case basis. Persons who have completed any other food preparation course where principles of food preparation, menu planning and food service were covered will also be considered. Requisitioning Menu Design Menu Production Service Set Up and Execution Preparation and Service of a Four (4) Course Menu Participants who are unsuccessful in the examination will be allowed to re-sit it at a cost of $ on the next available class examination date. $2, per person + $50.00 registration fee (includes course notes, ingredients and major equipment). Chaguaramas (TTHTI) Attire: Participants are required to wear black pants/skirts, white shirts, hair covering and aprons as well as whole shoes in the kitchen. Tools & Equipment: A list of the basic tools/equipment which participants must purchase for their own use along with a list of suppliers will be provided. Achievement Participants must pass a group practical assessment to be awarded a certificate. Short Courses for Personal and Professional Development 19

20 Cooking with Confidence - Children 25 hours Monday Friday: 9:00am 3:00pm; Duration 5 days Children ages nine to twelve (9-12) and thirteen to sixteen (13-16) who are interested in becoming culinary professionals. Entry Requirements: Introduction to the Culinary Industry Stocks, Soups and Sauces Salads Rice, Potato and Pasta Plating Skills Breading Dining Etiquette Introduction to Baking Types of Baked Products Pastries, Breads and Cakes Chaguaramas (TTHTI) Attire: Participants are required to wear hair covering and aprons as well as whole shoes in the kitchen. Tools & Equipment: Participation $1, per person + $50.00 registration fee (includes course notes, ingredients and major equipment). 20 TTHTI

22 Customer Service 20 hours Saturdays: 9:00 am 3:00pm (excluding 1 hour lunch); Duration 4 days Persons desirous of improving the quality of their service delivery and interested in learning the principles of customer service. Chaguaramas (TTHTI) Entry Requirement: Delivering Quality Service Effective Communication Interacting with Difficult Clients Projecting a Professional Image Workplace Etiquette Developing Service Relationships Me As Part of the Service Equation Achievement Each participant must pass a theory assessment successfully to be awarded a certificate. Participants who are unsuccessful in the assessment will be allowed to re-sit the exam at a cost of $ on the next available assessment date. $1, per person + $50.00 registration fee (includes course notes). 22 TTHTI

23 Dining Etiquette 6 hours Day &Time: Saturday: 9:00am 3:00pm (including lunch); Duration 1 day Persons desirous of improving their formal dining skills and persons involved in managing a restaurant environment or managing events with a dining component. Entry Requirements: Attire: Participants are asked to be appropriately attired for a formal dining environment. Understanding Menu Styles Basic Table Settings Mixing Wine and Food Proper Table Manners Casual and Formal Dining Practical Dining Participation $ per person + $50.00 registration fee (includes class materials and a five (5) course meal for the practical session). Chaguaramas (TTHTI) Short Courses for Personal and Professional Development 23

24 Effective Housekeeping Skills 10 hours Tuesday & Thursday: 9:00am 3:00pm (including 1 hour lunch); Duration 2 days Persons employed in the hospitality sector whose job duties entail preparation and maintenance of rooms and other living spaces as well as those desirous of opening a small property. Attire: Participants are asked to wear loose clothing and comfortable footwear for the practical housekeeping session. Entry Requirements: Service Delivery Housekeeping Tools and Equipment Room Maintenance Property Maintenance Practical Housekeeping Participation $ per person + $50.00 registration fee (includes class materials, snack break and lunch). Chaguaramas (TTHTI) and San Fernando (venue to be advised). 24 TTHTI

25 Excellence in Hospitality Services 10 hours Tuesday and Thursday: 9:00am 3:00pm (including 1 hour lunch); Duration 2 days Persons whose job function involves the provision of hospitality services, that is, the preparation and/or service of refreshments and the maintenance of a kitchen or dining area. Chaguaramas (TTHTI) and San Fernando (venue to be advised). Entry Requirements: Hygiene and Safety Practices Quality Customer Service Food And Beverage Service Presentation of Refreshments Maintaining a Professional Image Preparing for Meetings Treating with High Profile Guests Participation $ per person + $50.00 registration fee (includes class materials, snack break and lunch). Short Courses for Personal and Professional Development 25

26 General Tour Guiding 121 hours Tuesday & Thursday 5:00pm 8:00pm (Theory session) & Saturday 8:00am - 4:00pm (Practical Session) (Subject to change based on site/attraction opening and closing hours) Duration 11 weeks Persons who provide tour guiding services to visitors throughout Trinidad and Tobago or are desirous of doing so. Introduction to Hospitality and Tourism Identifying a Tour Guide Industry Regulations for Tour Guides Introduction to Itinerary Packaging and Planning Destination T&T Tour Delivery Health and Safety Study Tours Achievement Participants must pass both a theory and practical assessment to be awarded a certificate. Participants who are not successful at either part of the assessment will be allowed to re-sit the assessment at a cost of $ for both theory and practical; $ for the theory only and $ for the practical only. $5, per person + $50.00 registration fee payment plan available (includes class materials and study tours). Payment plan available. Port of Spain Location to be advised. Closes two week before the start of class. Attire: Participants are required to wear black pants/skirts, white shirts as well as whole shoes for their examination session. 26 TTHTI

27 Healthy Cooking 25 hours Saturday: 9:00am 3:00pm (including 1 hour lunch); Duration 5 days Persons who would like to enhance their health while still enjoying tasty, flavourful foods. Entry Requirement: Introduction to Healthy Cooking Aspects of Healthy Cookery Health Concerns and Food Lifestyle Diets Choosing Healthy Food Options Choosing Healthy Cooking Techniques Food Preparation Attire: Participants are required to wear black pants/skirts, white shirts, hair covering and aprons as well as whole shoes in the kitchen. Tools & Equipment: A list of the basic tools/equipment which participants must purchase for their own use along with a list of suppliers will be provided. Participation $1, per person + $50.00 registration fee (includes course notes, ingredients and major equipment). Chaguaramas (TTHTI) Short Courses for Personal and Professional Development 27

28 Meetings and Events Management 45 hours Saturday: 9:00am 3:00pm (excluding 1 hour lunch); Duration 7 1/2 days Persons interested in planning and executing events or who are currently involved in some aspect of event management. Entry Requirements: Establishing Goals, Purposes and Objectives Meeting/Event Agenda/Programme and Itinerary Destination and Property Selection Food and Beverage Selection and Service Risk Management Marketing your Meeting or Event Preparing the Budget Protocol and Social Etiquette On Site Management Evaluation and Follow-Up $1, per person + $50.00 registration fee (includes course notes). Chaguaramas (TTHTI) and San Fernando (venue to be advised). Achievement Participants must pass an individual theory assessment and a group practical assessment to be awarded a certificate. Participants who are unsuccessful in the assessments will be allowed to re-sit it at a cost of $ on the next available class assessment date. 28 TTHTI

29 Professional Bartending 45 hours Monday, Tuesday and Wednesday: 5:00pm 8:00pm Duration 15 days Saturday: 9:00am 4:00pm Duration 7 1/2 days Persons who are interested in working in establishments as bartenders or on cruise ships. Entry Requirements: Special Requirement: Participants must be eighteen (18) years and over. Those under that age will need to have permission from a parent or guardian to enrol in the course. Introduction to the Bar Introduction to Alcohol Service at the Bar Wines and Beers Liqueurs, Whisky and Brandy Costing Mixology Participants must pass a theory and practical assessment to be awarded a certificate. Participants who are unsuccessful in the examination will be allowed to re-sit it at a cost of $ on the next available class examination date. $1, per person + $50.00 registration fee (includes class notes and tools/equipment for practical sessions). Chaguaramas (TTHTI) and San Fernando (venue to be advised). Attire: Participants are required to wear black pants/skirts, white shirts as well as whole shoes for their practical examination session. Achievement Short Courses for Personal and Professional Development 29

30 Professional Food Service 30 hours Saturday: 9:00am 3:00pm (excluding 1 hour lunch); Duration 5 days Tuesday, Wednesday and Thursday: 9:00am 3:00pm; Duration 5 days Frontline persons working or desirous of working in the food service department of a hotel, restaurant or club. Entry Requirements: Food and Beverage Service as a Profession Table Settings Mise en place (Preparation for service) Service Protocol Managing the Dining Room Experience Participation $1, per person + $50.00 registration fee (includes class notes and tools/equipment for practical sessions). Chaguaramas (TTHTI) Attire: Participants are required to wear black pants/skirts, white shirts as well as whole shoes for their practical sessions. 30 TTHTI

31 Wine Tasting Seminar 6 hours Day &Time: Saturday: 9:00am 3:00pm; Duration 1 day Persons interested in understanding the fundamentals of wines. Entry Requirement: Special Requirement: Participant must be eighteen (18) years and over. Those under that age will need to have permission from a parent or guardian to enrol in the course. $1, per person + $50.00 registration fee (includes class notes and wines). Chaguaramas (TTHTI) and San Fernando (venue to be advised). Closes two week before the start of class. Wine Discovery and History The Growing and Harvesting of Wine Grapes Introduction to Champagne Storing and Reading of Wines Wine and Food White Wine Tasting Red Wine Tasting Cheese Appreciation Participation Short Courses for Personal and Professional Development 31

32 Frequently Asked Questions (FAQs) Are short courses covered by G.A.T.E.? The Government Assistance for Tuition Expenses Programme (G.A.T.E) does not currently cover tuition fees for the Short Courses offered by the TTHTI. Are there any pre-requisites for short courses? Our short courses do not have any academic pre-requisites. However, some Short Courses do require that participants have previously completed another short course at TTHTI or a similar course elsewhere. We do advise that persons with literacy challenges, inform us of such when registering for a course. How do I apply to pursue TTHTI s short courses? To apply for a Short Course: 1. Obtain a short course application form by either downloading a copy from TTHTI s website or by visiting our Campus to collect a copy. 2. Complete the application form. 3. Attach a passport size photo with your or the applicant s name clearly written on the back 4. Attach a copy of the photo page of your or the applicant s Passport, National Identification card (back and front) or Driver s Permit 5. Submit the application form by either: i. ing it to traindev@tthti.edu.tt OR info@tthti.edu.tt ii. Faxing it to OR (Attn. Training & Development department) iii. Mailing it to The Training & Development Department, The Trinidad and Tobago Hospitality and Tourism Institute, P.O. Box 41 Carenage, Trinidad OR iv. Delivering directly to our offices in Chaguaramas N.B. Completed forms must be returned at least two (2) weeks before the start date of the course. 6. Pay the application fee of $50.00 via one of the following methods: i. At TTHTI in cash or via LINX or Credit Card (Cashier s opening hours Monday Friday; 7:30 am 2:00 pm). OR ii. At any RBC Royal Bank to the account # Persons paying at the bank must ensure that their name is written on the receipt received from the bank. If payment of the application fee is made at the bank, a copy of the bank receipt should be ed or faxed to the TTHTI before the course commences. However, the original must be brought in on the first day of class. Receipts along with forms can be faxed or (Attn. Training & Development Department) or ed to traindev@tthti.edu.tt or info@tthti.edu.tt. 32 TTHTI

33 Frequently Asked Questions (FAQs) How do I make full payment for the TTHTI s short courses? Pay the stipulated fee via one of the following methods: 1. At TTHTI in cash or via LINX or Credit Card (please contact us at TTHTI for our Cashier s opening hours). TTHTI does not accept more than $ in cash. Or 2. At any RBC Royal Bank to the account # Persons paying at the bank must ensure that their name is written on the receipt received from the bank. If payment of the application fee is made at the bank, a copy of the bank receipt should be ed or faxed to the TTHTI before the course commences. However, the original must be brought in on the first day of class. Receipts along with forms can be faxed or (Attn. Training & Development Department) or ed to traindev@tthti.edu.tt or info@tthti.edu.tt. What documents are required when applying for short courses? A Short Course Application Form (available on the TTHTI website or at the Campus (Reception Desk) A passport size photo A copy of the photo page of a Passport, National Identification Card (back and front) or Driver s Permit. What occurs after the application form is submitted? Upon completion of the application form and payment of the application fee ($50.00), persons may be advised to pay for the course. It is recommended that payment be made at least two (2) weeks before the start date of the course. Is living accommodation available for short course participants? Unfortunately, living accommodation is only available for our full-time students. Can short courses be used as pre requisites for longer programmes? A short course is considered a Craft Level Certificate and can thus be used when applying for an Associate or Diploma programme. The entry requirements and procedure for those programmes still apply. Additionally, persons may use the short courses with Certificates of Achievement, to gain exemptions from similar courses in our Diploma and Associate Degree programmes. This is subject to TTHTI s exemption policy and approval process. What financial guidelines should I be aware of when pursuing courses at TTHTI? Cancellations 1. Should TTHTI cancel a scheduled class before its commencement, TTHTI will refund 100% of all fees paid. 2. Should an applicant, having paid all the required fees, cancel their application in writing before the start of a scheduled class (having not attended any classes), a 5% penalty fee will be charged. Short Courses for Personal and Professional Development 33

34 Frequently Asked Questions (FAQs) 3. Should an applicant, having paid all the required fees, cancel their application in writing after the start of a scheduled class, having not attended any classes, a 10% penalty fee will be charged. 4. Should an applicant, having paid all the required fees, cancel their application in writing after the start of a scheduled class, having attended at least one (1) class, a 50% penalty fee will be charged. 5. No refund is applicable should an applicant, having paid all the required fees, cancel his application in writing after attending more than two (2) classes. 6. Applicants in cases 2 and 3 will be given the option to transfer to another course or to the same course being offered on a different date. However, this may only be done once. After this occasion, the penalty will apply. 7. Application fees are non-refundable. Refunds Refunds are paid by cheque only and must be collected in person at TTHTI s office. Should someone be designated to collect on the applicant s behalf, a letter of authorization must be submitted to collect the cheque. Should an applicant wish the cheque to be mailed to then, a handling fee of thirty dollars ($30.00) will be deducted from the amount to be refunded. Please refer also to the Financial Information for Short Courses located at the back of the application form. What level of certification would I receive from TTHTI upon completing a short course? There are two types of certificates issued to participants: Certificate of Participation: Issued to those who have attended more than 75% of the sessions Certificate of Achievement Issued to those who have successfully completed the examination for the course Is it possible to have a short course delivered to a group of person or have it customized for my company? The Training and Development Department can deliver any Short Course for groups of ten (10) or more persons. This is referred to as In-plant training. We can also customize these courses to fit your training needs or deliver other courses that may not currently be part of our short course offering. Should you have any additional questions, please contact the Training and Development department at /4456/1315/Ext or send queries via to traindev@tthti.edu.tt or info@tthti.edu.tt or visit our website at 34 TTHTI

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