2 Contents Welcome to navigation with TomTom 5 Get going 6 Starting the app... 6 Language... 6 Sending information to TomTom... 6 About TomTom services... 7 Updating your GO Mobile app... 7 Maps... 7 GPS reception... 8 Installing in your car... 8 Closing or running in the background... 8 Getting help... 8 Planning a route to an address using search... 9 Planning a route using the map...10 Free Navigation and Unlimited Navigation 13 Using your Free Navigation...13 Driving with Free Navigation...13 Upgrading to Unlimited Navigation...13 Existing Unlimited Navigation subscription...14 What's on the screen 15 The map view...15 The guidance view...16 The route bar...18 Rotating your device...18 Advanced Lane Guidance...19 Time-dependent speed limits...19 Using gestures 20 Using gestures...20 Main Menu 21 Navigation buttons...21 Other buttons...22 Volume control...23 Using Quick Search 24 About search...24 Planning a route to a POI using search...24 Entering search terms...26 Working with search results...27 About postal codes...29 About mapcodes...29 List of POI type icons
3 Planning a route 34 Planning a route to an address using search...34 Planning a route to a city center...35 Planning a route to a POI using search...37 Planning a route using the map...39 Planning a route using My Places...40 Planning a route to a contact using search...41 Planning a route using a contact...43 Planning a route using coordinates...44 Planning a route using a mapcode...45 Planning a route in advance...46 Finding a parking lot...48 Finding a gas station...50 Changing your route 53 The Current Route Menu...53 Types of route...54 Route features...54 Adding a stop to your route from the current route menu...54 Adding a stop to your route using the map...55 Deleting a stop from your route...55 Reordering stops on a route...55 My Routes 56 About My Routes...56 Saving a route...56 Navigating using a saved route...56 Adding a stop to a saved route using the map...57 Deleting a route from My Routes...58 Traffic 59 About TomTom Traffic...59 The route bar...59 Looking at traffic on the map...60 Looking at traffic on your route...61 Traffic incidents...62 Safety Cameras 63 About speed cameras...63 Safety camera warnings...63 Changing the way you are warned...65 Reporting a new safety camera...65 Confirm or remove a speed trap...65 Updating locations for cameras and hazards...66 Danger Zones 67 About danger zones and risk zones...67 Danger zone and risk zone warnings...67 Changing the way you are warned...68 Reporting a risk zone...68 Updating locations for danger zones and risk zones
4 My Places 70 About My Places...70 Setting your home location...70 Changing your home location...70 Your contacts in My Places...71 Adding a location from My Places...71 Add a location to My Places from the map...71 Adding a location to My Places using search...72 Deleting a recent destination from My Places...72 Deleting a location from My Places...72 Settings 73 Appearance...73 Arrival information panel...73 Voices...74 Maps...74 Route Planning...75 Sounds and Warnings...76 Safety camera warnings...76 Safety warnings...76 Units...77 Run in background...77 MyTomTom account...77 System...78 Getting Help 79 Help...79 Product certification 80 Finding product certification information on your app...80 Addendum 81 Copyright notices 83 4
5 Welcome to navigation with TomTom This Reference Guide explains all you need to know about your new TomTom GO Mobile navigation app. The Get going chapter is a great place to start. You'll learn all about starting up, setting up and planning your first route, and you'll see a quick introduction to TomTom services, which includes Traffic, Safety Cameras, and Danger Zones. To help you avoid traffic delays and get to your destination quicker, you can even use TomTom services on the routes you drive every day. For information about what you see in the app, go to: What's on the screen Using gestures Main menu Tip: There are also frequently asked questions (FAQs) at tomtom.com/support. Select the app name from the list or enter a search term. We hope you enjoy reading about and, most importantly, using your new GO Mobile app! 5
6 Get going Starting the app Tap this button on your device to start the GO Mobile app. GO Starting the app for the first time When you start the GO Mobile app for the first time, select Get Started to open the app. You see the following screens: Tour - These screens show you the main features of the app. Read the screen, then swipe to move to the next screen. On the last screen, select Next to exit the tour. Download a Map - You are asked if you want to download a new map. Select the map you want to use. You can download other maps at any time. Your Information - You are asked if you want to send your information to TomTom. If you choose not to send your information, you can still plan routes but you cannot use TomTom services. Select Yes to send your information. The map view. The app has been started before If you have started the app before, you see the map view. If the app was in the background, you see the last screen you were looking at. Language The language used for buttons and menus in the GO Mobile app is the same as the language you selected in your device settings. If you change the device language, the voice used for spoken directions and other route instructions in the GO Mobile app might not be compatible with the new device language. Go to voices in the Settings menu and download a compatible voice. Important: Some voices are large files that can take a long time to download. To prevent excess data charges we recommend you download a voice over a Wi-Fi connection. Sending information to TomTom When you first start the GO Mobile app or you reset the app, you are asked for permission to send your location to TomTom and to send information about how you use the app. We use your location to provide TomTom services near you and along your route, and to keep your map up to date. We learn how you use the app so we can continually improve. You can read more about how we use your information by selecting More information in the Send information settings screen. You can choose which information you share in System in the Settings menu. 6
7 Note: If you choose not to send location information to us, you will no longer receive our services. This is because services need to send the location of your device to TomTom in order to receive the traffic information related to where you are. The end date of your subscription remains the same, even if you do not send this information to us. Additional information If you think that your information is not being used for the purpose for which you have provided it to TomTom, contact us at tomtom.com/support. You can find current and more detailed information at tomtom.com/privacy. About TomTom services TomTom services give you real-time information about traffic & safety cameras or danger zones on your route. To help you avoid traffic delays and get to your destination quicker, you can even use TomTom services on the routes you drive every day. When your device is connected to the Internet, the GO Mobile app is always connected to TomTom services you don't have to do anything to activate TomTom services. When you have used all your Free Miles or Free Kilometers, TomTom services still shows real-time information on the map view. When you start driving, the app blocks the screen so you that can't use it when driving. You must upgrade to Unlimited Navigation to use TomTom services again, or wait until the next month to use Free Navigation. Note: TomTom services are not available in all countries or regions, and not all services are available in all countries or regions. For more information on available services in each region, go to tomtom.com/services. Important: To use TomTom services you need a continuous data connection (GPRS, EDGE, UMTS, or CDMA). Your mobile operator may charge you for using a wireless data connection. Updating your GO Mobile app You can let your GO Mobile app be updated automatically, or you can manually check for an update by going to the Google Play Store. Remember to download the latest version of this guide from tomtom.com/downloads. Maps When you start the GO Mobile app you have to download a map. Choose a map from the list of maps shown for your current location. You can select All Maps to see a list of all the maps that are available. Tip: Some maps are very large. If you don't have much space on your device, choose a map that covers only the area you need. Select a map, then select Download to download the map. Important: A map is a large file that can take a long time to download. To prevent excess data charges we recommend you download a map using a Wi-Fi connection. Once downloading has started, you must download the entire map before you can use the GO Mobile app. When the download is complete, select OK to start the GO Mobile app. 7
8 Map updates If a map update is available, select Download to download the update. Select Skip version to continue using the old map. You can choose to download the next map release when it is available. Select Ask me later to be informed about the current map update when you next start the GO Mobile app. GPS reception When you first start the GO Mobile app, it may need a few minutes to find your GPS position and show your current location on the map. Make sure you have GPS activated on your device. Tip: The GPS settings are in the device's Settings app. In areas where GPS reception is not possible, such as tunnels, your location may not be accurate. Important: The GO Mobile app cannot give you route instructions until it has received location data. Some devices need a data connection to obtain a GPS location. If your device has no GPS reception, the GO Mobile app uses positioning information from Wi-Fi networks or cell phone towers. This information is used for route planning and to determine your approximate location. Installing in your car Only use an approved mount to hold your device when you are using it in your car. A range of accessories to hold devices are available from tomtom.com/accessories. Be careful where you install your device in your car. The device shouldn't block or interfere with any of the following: Your view of the road. The controls in your car. Your rearview mirrors. The airbags. You should be able to reach the device easily without leaning or stretching. Closing or running in the background You can choose to continue running the GO Mobile app when it is in the background, or you can let your device pause the GO Mobile app in the background when another app is started. If the app is running in the background and you are driving on a planned route, you will continue to hear driving instructions. Important: You still use your free miles when the app is running in the background. If the app is paused in the background for a long time your device eventually closes the app. To close the GO Mobile app yourself, return to the map view or guidance view then press your device's back button. Select Close to close the app. Getting help You can get further help by going to tomtom.com/support. For warranty and privacy information, go to tomtom.com/legal. 8
9 Planning a route to an address using search Important: In the interest of safety and to avoid distractions while you are driving, you should always plan a route before you start driving. To plan a route to an address using search, do the following: 1. Select the Main Menu button to open the Main Menu. 2. Select Search. The search screen opens with the keyboard showing. 3. Use the keyboard to enter the name of the place you want to plan a route to. Tip: If you press and hold a letter key on the keyboard, you get access to extra characters if they are available. For example, press and hold the letter "e" to access characters 3 e è é ê ë and more. You can search for an address, town, city, postal code or mapcode. Tip: To search for a specific street in the United Kingdom or the Netherlands, type in a postal code, then leave a space and then type in the house number. For example, "1017CT 35". For other countries, postal codes are area-based and will give you a list of matching cities, towns, and streets in your search results. Note: When searching, the whole map is searched. If you want to change how the search is done, select the button to the right of the search box. You can then change where the search is done, for example, to being along the route or in a city. 4. As you type the address, suggestions based on what you have entered are shown in columns. You can continue typing or select a suggestion. Tip: To see more results, hide the keyboard or swipe the results list to scroll it. Tip: You can switch between seeing the results on the map or in a list by selecting the list/map button: 9
10 5. Select an address suggestion. 6. Enter the house number if you have one and haven't entered it already. Tip: If you enter a house number that is not found, the number appears red. The nearest house number that is found is shown in the Drive button. You can enter a new house number, or you can select Drive to drive to the nearest house number. 7. Select Drive. A route is planned and then guidance to your destination begins. As soon as you start driving, the guidance view is shown automatically. Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the time difference in hours and half hours in the arrival information panel. The estimated time of arrival is the local time at your destination. Tip: You can add a stop to a route that you have already planned. Tip: You can save a route using My Routes. Planning a route using the map Important: In the interest of safety and to avoid distractions while you are driving, you should always plan a route before you start driving. To plan a route using the map, do the following: 10
11 1. Move the map and zoom in until you can see the destination that you want to navigate to. 2. When you have found your destination on the map, select it by pressing and holding the screen for about one second. A pop-up menu shows the nearest address. 3. To plan a route to this destination, select the drive button: A route is planned and then guidance to your destination begins. As soon as you start driving, the guidance view is shown automatically. Tip: You can use the location you selected in other ways, such as adding it to My Places, by selecting the pop-up menu button. 11
12 Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the time difference in hours and half hours in the arrival information panel. The estimated time of arrival is the local time at your destination. Tip: You can add a stop to a route that you have already planned. Tip: You can save a route using My Routes. 12
13 Free Navigation and Unlimited Navigation Using your Free Navigation Free navigation on the TomTom GO Mobile app has the same features as unlimited navigation, including TomTom Traffic, Safety Cameras and Danger Zones you can even download any map you want. When you first install the app you receive some free miles or kilometers and a one-time bonus amount of miles or kilometers. Any unused bonus miles or kilometers remaining at the end of the first month will be transferred to the next month. At the start of every subsequent month you receive 75 free kilometers (xx miles). These monthly free miles or kilometers are not transferred to the next month. In the main menu, you can see how many free miles or kilometers you have remaining. Note: You see miles or kilometers depending on what is used in your current location. You can change between miles and kilometers by selecting Units in the Settings menu. You use your free miles or kilometers when you are moving, even if you haven't planned a route. If you don't want to use your free miles or kilometers, you must close the app. If you are going to make longer journeys or use the GO Mobile app more frequently, upgrade to unlimited navigation. Driving with Free Navigation If you are planning a route or driving, you might not have enough free miles or kilometers to reach your destination. Even if you had enough free miles or kilometers when you planned your route, changing traffic conditions may cause the GO Mobile app to find a quicker route that is longer than your original route. A message is shown on the screen if you don't have enough free miles or kilometers to reach your destination. Upgrade to unlimited navigation to make sure you can navigate all the way to your destination. Upgrading to Unlimited Navigation Upgrading to Unlimited Navigation means that you can use the TomTom GO Mobile app for all of your journeys, every day. Important: If you are outside of the area covered by your cellular data plan, you may be liable for extra roaming charges while using TomTom services. To upgrade to Unlimited Navigation, do the following: 1. Select the Main Menu button to open the Main Menu. 2. Select the Upgrade button. 3. Select the duration that you want to use unlimited navigation. 13
14 4. Create a new MyTomTom account, or log in to your existing MyTomTom account. Important: Take care when choosing a country during account creation. The correct country is needed if you make a purchase from the TomTom, and it cannot be changed after the account has been created. Note: If you have a MyTomTom account for a TomTom navigation device, you cannot use that account for the GO Mobile app. You must open a new account for your app. For more information on MyTomTom accounts, go to tomtom.com/mytomtom. Your purchase is completed in the GO Mobile app. If payment is successful, Unlimited Navigation starts within a few minutes. Any Free Navigation miles or kilometers that you haven't used are stored for you. You can use the stored miles or kilometers again when your Unlimited Navigation subscription has expired. Existing Unlimited Navigation subscription If you reinstalled the GO Mobile app on your device and you already have an Unlimited Navigation subscription, select MyTomTom Account in the Settings menu and log in to your MyTomTom account again. 14
15 What's on the screen The map view The map view is shown when you have no planned route. Your actual location is shown as soon as your device has found your GPS location. You can use map view in the same way as you might look at a traditional paper map. You can move around the map using gestures, and zoom using the zoom buttons. Important: Everything on the map is interactive, including the route and the map symbols - try selecting something and see what it does! Tip: To open a pop-up menu for an item on the map, for example a route or a POI, select the item to open the menu. To select a location on the map, select and hold the location until the pop-up menu opens. The map shows your current location and many other locations such as your My Places locations. If you have not planned a route, the map is zoomed out to show the area around your location. If you have planned a route, your complete route is shown on the map. You can add stops to your route directly from the map. When you start to drive, the guidance view is shown. 15
16 1. Back button. This button returns the map to an overview of your whole route or, if no route is planned, moves the map to put your current location at the center. 2. Switch view button. Select the switch view button to change between the map view and the guidance view. When in map view, if you are driving, the small arrow rotates to show you your current driving direction, with north being up. 3. Zoom buttons. Select the zoom buttons to zoom in and out. 4. Current location. This symbol shows your current location. Select it to add it to My Places or search near your current location. Note: If your device cannot find your location using GPS or other methods, the symbol appears gray. 5. Selected location. Press and hold to select a location on the map. Select the pop-up menu button to show options for the location, or select the drive button to plan a route to the location. 6. Main Menu button. Select the button to open the Main Menu. 7. Map symbols. Symbols are used on the map to show your destination and your saved places: Your destination. Your home location. You can set your home location in My Places. A stop on your route. A location saved in My Places. Select a map symbol to open the pop-up menu, then select the menu button to see a list of actions you can take. 8. Traffic information. Select the traffic incident to display information about the traffic delay. 9. Your route, if you have planned a route. Select the route to clear it, change the route type, add a stop or save changes to your route. 10. Safety cameras on your route. Select a safety camera to display information about that camera. 11. Route bar. The route bar is shown when you have planned a route. The guidance view The guidance view is used to guide you along the route to your destination. The guidance view is shown when you start driving. You see your current location and details along your route, including 3D buildings in some cities. The guidance view is normally in 3D. To show a 2D map with the map moving in your direction of travel, change the 2D and 3D default settings. Tip: When you have planned a route and the 3D guidance view is shown, select the switch view button to change to the map view and use the interactive features. 16
17 When the app starts after it was turned off and you have a route planned, you are shown the map view with your planned route. 1. Switch view button. Select the switch view button to change between the map view and the guidance view. 2. Zoom buttons. Select the zoom buttons to zoom in and out. Tip: On most devices you can also pinch to zoom in and out. 3. Instruction panel. This panel shows the following information: The direction of your next turn. The distance to your next turn. The name of the next road on your route. Lane guidance at some junctions. 4. Route symbols. Symbols are used on your route to show your starting location, your stops, and your destination. 5. Main Menu button. Select the button to show the Main Menu. 6. Speed panel. This panel shows the following information: The speed limit at your location. Your current speed. If you drive more than 3 mph (5 km/h) over the speed limit the speed panel turns red. If you drive less than 3 mph (5 km/h) over the speed limit the speed panel turns orange. The name of the street you are driving on. 7. Current location. This symbol shows your current location. 17
18 Note: If your device cannot find your location using GPS or other methods, the symbol appears gray. 8. Route bar. The route bar is shown when you have planned a route. The route bar The route bar is shown when you have planned a route. It has an arrival information panel at the top, and a bar with symbols underneath. Note: The distance ahead shown by the route bar depends on the overall length of your route. The arrival information panel shows the following information: The estimated time that you will arrive at your destination. The length of time to drive to the destination from your current location. A parking button is shown near the destination flag when parking is available near your destination. Tip: If your destination is in a different time zone, you see a plus (+) or a minus (-) sign and the time difference in hours and half hours in the arrival information panel. The estimated time of arrival is the local time at your destination. If you have stops on your route, select this panel to change between information about the next stop and your final destination. You can choose the information you see on the arrival information panel. The bar uses symbols to show the following information: The next two stops on your route. Gas stations that are directly on your route. TomTom Traffic. TomTom Safety Cameras and Danger Zones. The symbols are in the order that they occur on your route. For traffic incidents, the symbol for each incident alternates between showing the type of incident and the delay in minutes. Select a symbol to see more information about a stop, an incident or a safety camera. The total time delay due to traffic jams and other incidents on your route, including information provided by IQ Routes, is shown above the symbols. For a complete list of incident types, see Traffic incidents. The bottom of the route bar represents your current location and shows the distance to the next incident on your route. Note: To make the route bar more readable some incidents may not be shown. These incidents will always be of minor importance and only cause short delays. The route bar also shows status messages, for example Finding fastest route or Playing route preview. Rotating your device You can use your device in a landscape or portrait position. You might find it easier to search for something with the device in the portrait position, but drive to your destination with the device in the landscape position. When you turn your device to a portrait position, some parts of the screen appear in a different place. Here are some examples: The route bar stays on the right, but the arrival information panel is shown in a bar across the top of the screen. 18
19 The search results only shows one column. Swipe left or right to show another column. You can rotate your device at any time. Advanced Lane Guidance Note: Lane guidance is not available for all junctions or in all countries. Advanced Lane Guidance helps you prepare for highway exits and crossings by showing the correct driving lane for your planned route. As you approach an exit or junction, the lane you need is shown on the screen and in the instruction panel. Tip: To close the lane image, select anywhere on the screen or press the back button. To turn lane images off, select the Settings button in the Main Menu, then select Appearance. Turn off the Show previews of highway exits setting. Time-dependent speed limits Some speed limits change depending on the time of day. For example, you may see the speed limit near schools decrease to 40 km/h or 25 mph in the morning from 08:00 a.m. - 09:00 a.m. and in the afternoon from 3:00 p.m. - 4:00 p.m. Where possible, the speed limit shown in the speed panel changes to show these variable speed limits. Some speed limits change depending on driving conditions. For example, the speed limit will decrease if there is heavy traffic, or the weather conditions are bad. These variable speed limits are not shown in the speed panel. The speed shown in the speed panel is the maximum speed limit allowed in good driving conditions. Important: The speed limit shown in the speed panel is only an indication. You must always obey the actual speed limit for the road you are on and the conditions you are driving in. 19
20 Using gestures Using gestures You use gestures to control your device. This Reference Guide explains which gestures to use throughout the guide but here is a complete list of all the gestures you can use. Double tap Touch one finger on the screen twice in rapid succession. Example of when to use this: Zooming in on the map. Drag Put one finger on the screen and move it across the screen. Example of when to use this: Scrolling around in the map. Flick Flick the tip of a single finger across the screen. Example of when to use this: Scrolling a long distance on the map. Press and hold Put one finger on the screen for more than one half second. Example of when to use this: Opening the pop-up menu for a place on the map. Pinch to zoom Touch the screen with your thumb and a finger. Move them apart to zoom in or move them together to zoom out. Example of when to use this: Zooming in and out on the map. Tip: Pinch to zoom isn't available on all devices. When pinch to zoom isn't available on your device, use the zoom buttons to zoom in and out. Tap or select Tap a single finger on the screen. Example of when to use this: Selecting an item in the Main Menu. Tip: To open a pop-up menu for an item on the map, select and hold the item until the menu opens. 20
21 Main Menu Navigation buttons On the map view or guidance view, select the Main Menu button to open the Main Menu. The following navigation buttons are available in the Main Menu: Search Select this button to search for an address, a place or a Point of Interest, then plan a route to that location. Current route Select this button to clear or change your planned route. Report Safety Camera Select this button to report a safety camera. My Places Select this button to show your saved places. My Routes Select this button to show your saved routes. 21
22 Parking Select this button to find parking lots/garages. Gas Station Select this button to find gas stations. Upgrade Select this button when you want to upgrade to unlimited navigation. Other buttons On the map or guidance view, select the Main Menu button to open the Main Menu. The following buttons are available in the Main Menu screen, in addition to the navigation buttons: Select this button to upgrade to unlimited navigation. Select this button to open the Settings Menu. Select this button to return to the previous screen. Select this button to return to the map view or guidance view. This symbol shows that the TomTom Traffic service is active. This symbol shows that the TomTom Traffic service is not active. Select this button to turn off voice instructions. You will no longer hear spoken route instructions but you will still hear information such as traffic information and warning sounds. Tip: You can select the types of instructions you want to hear. Select 22
23 Voices in the Settings Menu and select the instructions you want to hear. Select this button to turn on voice instructions. Select this button to reduce the brightness of the screen and display the map in darker colors. When driving at night or when driving through a dark tunnel, it is easier to view the screen and less distracting for the driver if the brightness of the screen is dimmed. Tip: Your device automatically switches between day and night colors depending on the time of day. To turn off this feature, select Appearance in the Settings menu and turn off Switch to night colors when dark. Select this button to increase the brightness of the screen and display the map in brighter colors. Volume control On the map or guidance view, select the Main Menu button to open the Main Menu. Select and slide the volume control to change the volume of voice instructions and warnings. If the voice instructions are turned off, the volume control will still change the volume of the warnings. Important: The app volume control and the device volume control are linked to each other. Changing the app volume also changes the device volume, and changing the device volume also changes the app volume. 23
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