Homeless Services in the Inner City

Transcription

1 Homeless Services in the Inner City

2 QUICK TELEPHONE CONTACTS AMBULANCE, FIRE & POLICE Ambulance, Fire & Police (24 hrs Emergency) 000 Emergency Relay Calls (TTY for hearing/speech impaired) 106 Police Attendance (24 hrs non Emergency) Perth Police Station 2 Fitzgerald St Northbridge (24 hrs) City of Perth Surveillance Centre ACCOMMODATION & REFUGES ADVICE Crisis Care Helpline or free call Entrypoint (homeless assessment & referral) Homeless Advisory Service (8:00am to 5:00pm) OUTREACH ASSISTANCE FOR ROUGH SLEEPERS The Salvation Army Street Outreach RUAH Assertive Outreach Team UnitingCare West Assertive Outreach Team St Patrick s Assertive Outreach Team HELP LINES Aboriginal Family Violence Counsellor Alcohol and Drug Information Service (24 hours) or free call Child Abuse Prevention Support Line Domestic Violence Advocacy Support Family Help Line or free call Gambling Help Line Indigenous Family Violence Program (UnitingCare West) Lifeline WA Kids Help Line Mensline Australia Men s Domestic Violence Helpline or free call Multicultural Women s Advocacy Service Parent Drug Information Service Parenting WA Line or free call Pregnancy Help Australia Quit Line Reclaiming Voices Samaritans Crisis Line Samaritans Crisis Youthline Sexual Assault Resource Centre (crisis line 24 hours) or free call Suicide Call Back Service Women s Domestic Violence Helpline or free call Women s Information Service Yorgum Aboriginal Service DENTAL, HEALTH AND MEDICAL Dental Emergency Healthdirect Australia (24 hour health advice) Mental Health Emergency Response Line or Poisons Information Centre (24 hour service) LESBIAN, GAY, BISEXUAL,TRANSGENDER AND INTERSEX SERVICES Freedom Centre (peer support group for under 26 year olds) Same Sex Domestic Abuse Group (Communicare) or A/H OTHER National Relay Service (TTY for hearing/speech impaired)

3 ORGANISATION BY SERVICE Service Number Map Reference SERVICE ADDRESS ADDRESS PHONE PHONE NUMBER NUMBER Accommodation Accommodation Assistance Assistance (Emergency) (Emergency) Accommodation Accommodation Assistance Assistance (General) (General) Birth Birth Certificate Certificate Casework Casework Support Support Centrelink Centrelink Assistance Assistance Clothes Clothes / Blankets Blankets Dental Dental Assistance Assistance Drug Drug and and Alcohol Alcohol Assistance Assistance Education Education Employment Employment Assistance Assistance Financial Financial Food Food (meals, (meals, snacks, snacks, parcels parcels or or vouchers) vouchers) Haircuts Haircuts Laundry Laundry Legal Legal Advice Advice Lockers Lockers Medical Medical & Health Health Assistance Assistance Mental Mental Health Health Service Service Outreach Outreach Response Response Recreation Recreation Showers Showers Transport Transport Assistance Assistance Volunteering Volunteering Map Map Reference Reference Service Service Number Number SERVICES LOCATED WITHIN THE INNER CITY DAY CENTRES 1 I3 Ruah Day Centre 33 Shenton St Northbridge I3 1 2 P7 Tranby Day Centre - UnitingCare West (UCW) Unit 6/5 Aberdeen St East Perth P7 2 3 J3 Passages Resource Centre (Youth 12 to 25 yrs) 22 Palmerston St Northbridge J3 3 GOVERNMENT AGENCIES 4 M5 Central Institute of Technology 25 Aberdeen St Perth M5 4 5 I7 Department of Housing 605 Wellington St Perth I7 5 6 N9 Inner City Community Mental Health Service 70 Murray St Perth N9 6 7 I10 Registry of Births, Deaths & Marriages Level St Georges Tce Perth I10 7 ABORIGINAL SERVICES 8 Q8 Aboriginal Alcohol & Drug Service 211 Royal St East Perth Q8 8 9 O7 Aboriginal Legal Service 7 Aberdeen St Perth O P6 Daydawn Advocacy Centre 9/5 Aberdeen St Perth P Q8 Derbarl Yerrigan Health Service 156 Wittenoom St East Perth Q N/A Kambarang Place (formerly Anawin Refuge) No address provided N/A 12 YOUTH SERVICES 13 Q9 Drug & Alcohol Youth Service 129 Hill St East Perth Q T13 Street Connect Anglicare WA 2A Plain St East Perth T M8 Youth Legal Service 138 Murray St Perth M8 15 OTHER SERVICES 16 R10 Australian Red Cross 110 Goderich St East Perth R L7 Citiplace Rest Centre City Railway Station Complex Perth L N/A Harmony Place (formerly Ruah Refuge) No address provided N/A N5 Hope Inc Beaufort St Northbridge N P9 Next Step Drug and Alcohol Service 33 Moore St East Perth Q O8 Ngulla Mia Hostel 96 Moore St East Perth O Q9 Outcare Inc 27 Moore St East Perth Q Q7 St Bartholomew's House 7 Lime St St East Perth U T7 St Bartholomew s Kensington St (women 55 yrs +) 111 Kensington St East Perth T N/A Street Law Centre WA No address provided N/A

4 Service Service Number Number Map Map Reference Reference SERVICE SERVICE ADDRESS ADDRESS PHONE PHONE NUMBER NUMBER MEDICAL, CENTRELINK AND LEGAL ASSISTANCE Street Doctor Mobile Health Service Mon 9:00am - 4:00pm Passages Resource Centre 22 Palmerston St Northbridge Tues 5:30pm - 9:00pm Corner of Pier & Wellington Sts Perth Thurs 5:30pm - 9:00pm Corner of Pier and Wellington Sts Perth Sat 5:30pm - 8:30pm Church of Christ 111 Stirling St Perth Accommodation Accommodation Assistance Assistance (Emergency) (Emergency) Accommodation Accommodation Assistance Assistance (General) (General) Birth Birth Certificate Certificate Casework Casework Support Support Centrelink Centrelink Assistance Assistance Clothes Clothes / Blankets Blankets Dental Dental Assistance Assistance Drug Drug and and Alcohol Alcohol Assistance Assistance Education Education Employment Employment Assistance Assistance Financial Financial Food Food (meals, (meals, snacks, parcels or vouchers) Haircuts Haircuts Laundry Mon, Wed and Fri Ruah Day Centre 26 H3 The Big Issue 60 John St Northbridge H O6 The Salvation Army - The Beacon Cnr Nash & Aberdeen Sts Perth :00am - 12 noon 33 Shenton St Northbridge O P7 UCW Homeless Accommodation Support - North 5/5 Aberdeen St Perth Tues &Thurs Tranby Day Centre - UnitingCare West P E4 Volunteering WA 2 Delhi St West Perth :30am - 10:00am 6/5 Aberdeen St Northbridge E D5 WA Aids Council 664 Murray St West Perth Department of Human Services (Centrelink) Assistance D G7 WA Substance Users' Association 519 Murray St West Perth Thurs Ruah Day Centre G L4 Womens Health & Family Services 227 Newcastle St Northbridge L4 32 9:00am - 11:00am 33 Shenton St Northbridge SERVICES LOCATED OUTSIDE OF THE INNER CITY Mon & Tues Tranby Day Centre - UnitingCare West 33 N/A Beehive Industries of WA Brewer St Perth N/A 33 8:45am - 10:00am 6/5 Aberdeen St Northbridge 34 N/A Dental Health Services 43 Mt Henry Rd Como N/A N/A Foundation Housing 131 Brisbane St Northbridge Fri 10:30am - 1:00pm Passages Resource Centre (youth only) N/A N/A Fresh Start Recovery Programme 65 Townshend Rd Subiaco Palmerston St Northbridge N/A N/A HepatitisWA 187 Beaufort St Northbridge Mon & Fri Perth Children s Court (youth only) N/A N/A Manna Industries Weld Sq Beaufort St Perth :30am - 11:30am 160 Pier St Perth N/A N/A Multicultural Services Centre of WA 20 View St North Perth Tues 11:30am - 1:00pm Street Connect Bus Anglicare WA (youth only) N/A N/A National Dental Foundation No address provided cnr Hay St and William St Perth N/A N/A Noonygar Patrol Outreach Service Gladstone St East Perth Mon & Thurs 7:45am Link Up Supreme Court Gardens Perth N/A N/A North Metro Community Drug Service 318 Fitzgerald St Perth Mon & Thurs 8:15am Link Up Wellington Square Perth N/A N/A Palmerston Perth 134 Palmerston St Northbridge Wed 8:00am - 11:00am St Patrick s Community Support Centre N/A N/A Perth Inner City Youth Services 22 Blencowe St West Leederville Queen Victoria St Fremantle N/A N/A Perth Asian Community Centre 17 Monger St Northbridge N/A 45 Street Law Centre Legal Service 46 N/A The Salvation Army Bridge House (24 hr Sober Up) Wright St Highgate N/A N/A The Salvation Army Bridge Non Residential Service 38 Brisbane St Highgate (for further information contact Street Law on ) N/A N/A The Salvation Army Graceville Centre No address provided Tues 10:00am - 12 noon Ruah Day Centre N/A N/A The Salvation Army Doorways Perth 333 William St Northbridge (Fortnightly) 33 Shenton St Northbridge N/A N/A St Patrick's Community Support Centre 12 Queen Victoria St Fremantle Wed 10:30am - 12 noon Passages Resource Centre N/A N/A The Shop Front 170 Whatley Cres Maylands Palmerston St Northbridge N/A N/A UCW Homeless Accommodation Support - South 304 South Tce South Fremantle Fri 8:30am - 10:30am Tranby Day Centre UnitingCare West N/A N/A Welfare Rights and Advocacy Service 98 Edward St Perth /5 Aberdeen St Northbridge N/A N/A Youth Accommodation Support Service (YASS) 91 Berwick St Victoria Park N/A N/A 55 Central 55 Central Ave Maylands N/A Mobile GP Legal Advice Lockers Medical & Health Assistance Mental Health Service Outreach Response Recreation Showers Transport Assistance Volunteering Map Reference Service Number

5 LOW COST OR FREE MEALS INNER CITY MORNING MEALS WHEN WHERE COMMENT Passages Resource Centre Mon - Fri 22 Palmerston St Northbridge Free basic (Youth 12 to 25 years) :00am to 11:00am breakfast Ruah Day Centre Mon - Fri 33 Shenton St Northbridge Free tea, coffee :00am to 1:00pm & snacks The Salvation Army Coffee Booth Cafe Mon - Fri 333 William St Northbridge Low cost :30am to 1:30pm The Salvation Army Doorways Soup Run Mon - Sun 8:00am Supreme Court Gardens Free Mon - Sun 8:30am Wellington Square East Perth Tranby Day Centre - UnitingCare West Mon - Fri 6/5 Aberdeen Street Northbridge Free & low cost :00am to 12:00 noon MIDDAY MEALS WHEN WHERE COMMENT Govindas Hare Krishna Food For Life Mon - Fri 194 William St Northbridge Low cost :30am to 2:30pm Citiplace Community Centre (55s & over) Mon - Fri Upper Level Concourse Perth Railway Station Low cost meals :30am - 3:30pm Complex 378 Wellington St Perth & refreshments Passages Resource Centre Fri 11:00am to 1:00pm 22 Palmerston St Northbridge Free BBQ (Youth 12 to 25 years) EVENING MEALS WHEN WHERE COMMENT St Albans Anglican Church Sat 5:30pm to 7:00pm 423 Beaufort St Highgate Free Govindas Hare Krishna Food For Life Mon - Fri 194 William St Northbridge Low cost :45pm to 8:00pm Manna Industries Mon - Fri & Sun 5:00pm Weld Square cnr Beaufort & Newcastle Sts Perth Free Red Cross Soup Patrol Mon - Sun 7:00pm Mon - Sun 7:20pm Corner of Pier and Wellington Sts Perth Red Cross HQ cnr Goderich St & Bishops Row East Perth Free Mon - Sun 7:40pm Wellington Square East Perth (next to toilet block on Hill St) Mon - Sun 8:00pm 111 Stirling Street Perth (next to Church of Christ building) The Salvation Army Street Outreach Mon - Sun Assistance by request for rough sleepers Free Service pm pm FREMANTLE MEALS AVAILABLE IN FREMANTLE WHEN WHERE COMMENT Red Cross Soup Patrol Mon - Sun 7:00pm Pioneer Park Phillimore St (near corner of Markey St) Free Mon - Sun 7:20pm Ellen St (car park opposite Christian Brothers College) Mon - Sun 7:40pm 100 Hampton Rd Fremantle Mon - Sun 8:00pm Rottnest Ferry Wharf by the river on Beach Street St Patrick s Community Support Centre Mon - Sat 8:00am to 8:30am 12 Queen Victoria St Fremantle Low cost Sun & Public Hols 9:00am to 9:30am Mon - Sun 11:45am to 12:45pm 11 12

6 MEDICAL, CENTRELINK AND LEGAL ASSISTANCE Street Doctor Mobile Health Service Mon 9:00am - 4:00pm Passages Resource Centre 22 Palmerston St Northbridge Tues 5:30pm - 9:00pm Corner of Pier & Wellington Sts Perth Thurs 5:30pm - 9:00pm Corner of Pier and Wellington Sts Perth Sat 5:30pm - 8:30pm Church of Christ 111 Stirling St Perth Mobile GP Mon, Wed and Fri Ruah Day Centre 9:00am - 12 noon 33 Shenton St Northbridge Tues &Thurs Tranby Day Centre - UnitingCare West 7:30am - 10:00am 6/5 Aberdeen St Northbridge Department of Human Services (Centrelink) Assistance Thurs Ruah Day Centre 9:00am - 11:00am 33 Shenton St Northbridge Mon & Tues Tranby Day Centre - UnitingCare West 8:45am - 10:00am 6/5 Aberdeen St Northbridge Fri 10:30am - 1:00pm Passages Resource Centre (youth only) 22 Palmerston St Northbridge Mon & Fri Perth Children s Court (youth only) 9:30am - 11:30am 160 Pier St Perth Tues 11:30am - 1:00pm Street Connect Bus Anglicare WA (youth only) cnr Hay St and William St Perth Mon & Thurs 7:45am Link Up Supreme Court Gardens Perth Mon & Thurs 8:15am Link Up Wellington Square Perth Wed 8:00am - 11:00am St Patrick s Community Support Centre 12 Queen Victoria St Fremantle Street Law Centre Legal Service (for further information contact Street Law on ) Tues 10:00am - 12 noon Ruah Day Centre (Fortnightly) 33 Shenton St Northbridge Wed 10:30am - 12 noon Passages Resource Centre 22 Palmerston St Northbridge Fri 8:30am - 10:30am Tranby Day Centre UnitingCare West 6/5 Aberdeen St Northbridge ADVICE Should you find yourself homeless or at risk of homelessness you are encouraged to seek assistance in the first instance from any of the agencies listed below to help you. Outreach Assistance for Rough Sleepers (24 hours) The Salvation Army Assertive Outreach Service on DAY CENTRES Ruah Day Centre 33 Shenton St Northbridge (9:00am - 1:00pm Mon - Fri) Tranby Day Centre - UnitingCare West Unit 6/5 Aberdeen St East Perth (7:00am - 12:00noon Mon - Fri) Passages Resource Centre (Youth 12 to 25 years) 22 Palmerston St Northbridge (9:00am - 4:00pm Mon - Thurs & 9:00am - 1:00pm Fri) Entrypoint Perth An assessment and referral service assisting people who are homeless or at risk of homelessness to access accommodation and support options. Operates Monday - Friday: 9:00am - 7:00pm & Saturday: 9:00am - 5:00pm assesses individual circumstances on the phone or in person provides individuals with information on accommodation and support options in the Perth metropolitan area if eligible, provides formal referrals to crisis accommodation options and vacancies that exist set up a time for an assessment and then refer to the most eligible appropriate services Homeless Advisory Service Provides information to primary and secondary homeless people that will assist them to seek their own accommodation or link with crisis accommodation services. Monday to Friday 8:00am to 5:00pm (free call in the metro and country). After Hours: Crisis Care Helpline (telephone information and counselling service for people in crisis needing urgent help) Country free call TTY for hearing/speech impaired Translating and interpreting service

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8 GUIDE TO ASSISTING HOMELESS PEOPLE IN PUBLIC PLACES Introduction West Australians who are at risk of, or experiencing homelessness, are some of the most vulnerable in the community and require support to end homelessness. Tackling homelessness requires a strong focus on intervening early to prevent homelessness, and ensuring a range of flexible and responsive services are available to break the homelessness cycle. It is recognised that the response to homelessness also requires an integrated service system from all sectors of the community. This Guide to Assisting Homeless People in Public Places has been adapted with permission from the NSW Government Protocol for Homeless People in Public Places to assist government and non-government agencies that have contact with homeless people. Use of the Guide will help ensure that homeless people are treated respectfully and appropriately, and are able to request and receive the services they need. The Guide aims to assist service providers with their interactions with homeless people in public places and serve as an important tool in responding effectively. The Guide does not prevent agencies from taking appropriate action where health or safety is at risk or where there is a breach of the peace or unlawful behaviour. Underlying Principles of this Guide Homeless people have the same entitlement as any member of the public to: be in public places but at the same time respecting the right of local communities to live in a safe and peaceful environment; and participate in public activities or events. Homeless people have diverse backgrounds and needs, these should be considered in any response: cultural sensitivity and respect should be applied when engaging with Aboriginal homeless people and those from different cultural, linguistic or religious backgrounds; many homeless people have complex needs such as mental health and/or drug and alcohol issues, or cognitive impairment. These issues may result in behaviour that is seen to be antisocial; and homeless people may also have experienced other traumatic life events that affect their needs. The Guide does not override existing laws, statutory requirements or regulations. It does not reduce the powers of organisations or their authority to enforce specific laws and regulations. Homeless people have the same access to a right of reply and appeals/complaints mechanisms as all members of the public. Homeless people will not be harassed or moved on from public places unless there is a threat to the public; their personal safety or, they are causing a disturbance. Where unlawful behaviour has occurred Move On Orders may be issued by the Police. This applies to any person in a public place. Homeless people found in private places without the permission of the owner will be asked to leave. If they do not leave it can be considered trespass. Police will investigate complaints of squatting where homeless people occupy private residences and a prosecution may result. A response or intervention is appropriate if: the person requests assistance; the person is distressed or in need of assistance; the person s behaviour is threatening the safety of the individual or the safety and security of people around them; the person s behaviour has resulted in damage to property or the environment such as an accumulation of litter or items scattered in the area; the person is sheltering in circumstances that place their or others health and safety at risk (for example, staying in derelict buildings and high risk areas); the person is an unaccompanied child who appears to be under the age of 15. In the first instance, contact should be attempted with parent/s or guardian, or Department for Child Protection and Family Support Perth District Office ( ) during office hours or the Crisis Care Unit ( ) after hours; the person is a young person who appears to be 16 to 17 years old who may be at risk of significant harm; the person occupies private property or derelict buildings without the consent of the owner (squatting). First Response for Rough Sleepers Persons who are homeless, or at risk of being homeless, are encouraged to visit one of the inner city homeless day centres to seek assistance. You can call The Salvation Army Assertive Outreach Service (24 hours) on The State Government through the Department for Child Protection and Family Support has established the Street to Home Program to provide outreach assistance to rough sleepers. These services are: RUAH Assertive Outreach Team: UCW Tranby Assertive Outreach Team: St Patrick s Assertive Outreach Team (covers the Fremantle area): Where does this Guide apply? The information in this guide applies only to public places such as parks and open spaces accessible to the public. It does not apply to private property, or property which is not generally accessible to the public

9 City of Perth Telephone: Web: Organisations that wish to be included in future reprints of this brochure please This publication is available in alternative formats on request by contacting Government of Western Australia Department for Child Protection and Family Support The printing of this publication is supported through sponsorship by the Department for Child Protection and Family Support. Information current as of December 2014 Reprint 12/2014