Crisis Assistance. Emergency Aid & Food Financial Counselling and Advice Emergency Accommodation Lines. The Junction Neighbourhood Centre Randwick

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1 Crisis Assistance Emergency Aid & Food Financial Counselling and Advice Emergency Accommodation Lines The Junction Neighbourhood Centre Maroubra Shop 2, Anzac Parade (next to Bowen Library) Maroubra NSW 2035 Phone: Fax The Junction Neighbourhood Centre Randwick 2 Albert St (near Avoca St) Randwick NSW 2031 Phone: Fax ECHO Neighbourhood Centre Bondi Junction Shop 4, 1 Spring Street (next to Waverly Library) Bondi Junction NSW 2022 Phone: Fax This list is updated yearly by The Junction Neighborhood Centre. Any corrections please contact Last updated January 2014 This listed information is specific to Eastern Suburbs and Sydney CBD

2 1 Contents: Emergency Aid & Food Financial Counselling & Advice & Legal Advise Emergency Accommodation Lines Emergency Telephone Support Mental Health Support

3 2 Emergency Aid & Food Anglicare Community Care Centre 60 Wairoa Ave, Bondi Beach Ph: Asylum Seekers Centre of NSW 39 Bedford Street, Newtown Ph: Norman Andrews House (Chapel By The Sea) 77 Roscoe St, Bondi Beach Ph: Emergency Relief: Food vouchers/parcels when available, Assistance with electricity bills, water rates, gas bills and phone bills. Casework and referral for: counselling, health care, legal advice, emergency financial assistance and assistance with accommodation, TAFE enrolment, job seeking assistance and centre activities Meals, clothing assistance and counselling, laundry and shower facilities. 2 nd hand clothes vouchers Monday to Friday 9am-4.30pm Phone for appointments- Emergency Relief Also, referrals for PHAMS (Personal Helpers & Mentors, supports people with a mental health diagnosis) Monday to Thursday between 9am- 5pm *For Interpreter Ph: * Priority given if homeless, have no visa, high level of physical/ mental needs or have children. Hours: Monday to Friday 8am- 4pm Free Breakfast: am Free Lunch 12 noon

4 3 Come in Youth Resource Centre (Catholic) Oxford St, Paddington Ph: Hare Krishna Mobile Van Food For Life Outside The Hub in Newtown Ph: Mb: Hopestreet Urban Compassion 91 Forbes St, Woolloomooloo Ph: Matthew Talbot Hostel 22 Talbot Lane, Woolloomooloo Ph: St Canice s Church (Catholic) 28 Roslyn St, Kings Cross Ph: year olds only Food, Counselling, casework, laundry and shower facilities. TAFE OTEN courses available Mentoring Assistance with accommodation Free Meals outside The Hub (opposite Newtown Station) Emergency food assistance. Long term accommodation for men. Gambling counselling services. Men 21 years+ only Homeless Aid, Housing & Clothing Assistance Free Counselling: Fridays 10-1pm by appointment Free Lunch Free dinner on Wed from 7pm Lunch for young people in crisis: Byte Café Fridays 2:00pm 5:00pm Office hours 9-6pm (appt. only) Closed on Public Holidays Monday to Friday 6pm-7.30pm Backshed Café Low cost beverages Op Shop: Monday to Friday: 10am-3pm Sun: 9am Street Breakfast Free Meal Free Meals: Breakfast: 7.15am Lunch: 12.30pm Dinner: 4.45pm Clothing assistance Mon, Wed, Fri am. 7 Days: 11am-1pm Sat/Sun Hot Meals Closed from X mas till end of Jan

5 4 The Salvation Army 100 Boyce Rd, Maroubra Ph: St Constantine & Helen (Greek Orthodox) 378 King St Newtown Ph: St Johns Anglican Church 120 Darlinghurst Rd, Darlinghurst Ph: Connected to Anglicare: Ph: St Michaels Anglican Church 200 Albion St, Surry Hills Ph: Mb: St Vincent de Paul, Waverley Ground Floor, Oxford St, Bondi Junction Ph: Emergency Assistance Only Food vouchers and general welfare assistance Financial Counselling Centrelink Income Statement required for assistance. All Welcome Free clothes and lunch Monday-Friday Community assistance Financial Counselling Anglicare only & Legal Assistance by appointment only Drop in Centre Free Hot Breakfast Budget counselling, food parcels and referrals, emergency aid via home visit, Centrelink Income Statement required Business hours are: Mondays, Wednesdays & Fridays: 9.30am-12noon & 1pm- 3pm Closed Public Holidays Monday to Friday Free Lunch 12-2pm (closed during church services) Rough Edges Drop in Centre: Wednesday and Friday: 11:00 am - 2:00 pm Monday, Wednesday, Thursday & Friday: 7:30pm-10:3pm Sunday: 7:30pm-9:30pm Sundays am Phone for appointment Monday to Friday: 10am-12:30pm and 1:00-3pm

6 5 The Salvation Army Street Level Café 339 Crown St, Surry Hills (Welfare Centre - Derby Lane off Albion) Ph: or The Salvation Army (Waterloo Community Centre) Cnr Cope & Phillip St, Redfern Ph: St Vincent de Paul Welfare Centre Maroubra Suite 1/ Maroubra Rd, Maroubra (entrance Ferguson St) Ph: Op shop: 785 Anzac Pde, Maroubra Homeless Persons Welcome Welfare Assistance: food, clothing, assistance with bills & social support for city clients (Centrelink Income Statement may be required for services) Street Level Café $2 Meals, or free with Centrelink ID. Welfare assistance Opportunity shop Mon- Thurs: 9am-4pm Fri: 8am 1pm Alcoholics Anonymous meetings Tuesdays 2pm Computer Lessons Mon & Thurs 10am 2pm Appointments only Waterloo Café 9am 3pm Emergency assistance Welfare, food, furniture, clothing assistance. Centrelink Income Statement required. Customer Request for Assistance form required for people with a child 15yrs or younger living with them. Monday to Friday Café hours: Mon-Friday: 12noon-1.30pm Fri night church dinner: 5.30pm (entrance via red door on 339 Crown St) Open: Mon to Thurs: 9am- 4pm Fri: 8am 1pm Friday Market Day Visit for appointment Monday to Friday: 9:30am 3:30pm Closed for Lunch from 12 1:00pm Areas covered include La Perouse to Kensington. Closed: Public Holidays

7 6 The Station 82 Erskine St Cnr Clarence & Erskine Wynyard, City Ph: Uniting Church Newtown Mission 280A King St, Newtown Ph: Sydney Multicultural & Community Services 3 General Bridges Crescent Daceyville 2032 Ph: Homeless persons 21 years + Drop-in Centre Shower/Laundry Legal assistance Mon noon Medical Doctor Mon 9-10am Centrelink (drop-in): Thurs 11:30 1:00 Free meals and hot drink All Welcome (Children must be supervised) Free Legal Service: Fridays from pm (no appointment needed) Material Assistance Program: EAPA vouchers to assist disadvantaged people in financial crisis with difficulty paying rent, phone, water, gas & or electricity. Emergency Relief Program: assists migrants and refugees in financial crisis situation. Drop-in Centre: Mon-Fri: 7.30am-4pm (Shower/Laundry a.m) Free Breakfast: 7:30am 9:00am Free Lunch: 12:00noon 12:30pm Closed: Public Holidays Free Meals: Lunch: Tues, Wed, Fri: 1-3pm Dinner Thurs pm These services are available for people of culturally and linguistically diverse (CALD) backgrounds, who have been in Australia less than five years Monday to Friday 9:00am-5pm

8 7 Financial Counselling, Advice & Loans & Legal Advice If you have debts that are becoming overwhelming, you need to take action. The following services offer support and information on how to best get through a debt problem. Centrelink Information about whether you are entitled to: Rent Assistance, Crisis Payments or Financial Case Management Financial Information Service: Free, independent financial information. Ph: Centrelink phone lines: Monday to Friday 8am- 5pm. Employment Service: Family assistance : Youth allowance: Retirement: Courts NSW General line: Ph: The Consumer Credit Legal Centre and Credit and Dept Hotline Ph: or Help with court documents. A community legal centre that gives free telephone financial counselling, referral and legal advice to individuals on credit, debt and banking issues. Free hotline for advice with debt & banking problems and referral service for people in financial crisis. Disabilities, sickness and carers: Monday to Friday 8.30am 5.00pm Legal Advice: Mon-Fri pm Note: the website is informative and has a useful fact sheets and links to other services. Credit and Dept Hotline: Mon to Fri 9.30am-4.30pm

9 8 Creditline Level 7, 133 Castlereagh St, Sydney Ph: Energy and Water Ombudsman NSW Ph: Kingsford Legal Centre The Law Building, University of NSW, Kensington Ph: Moneycare Service (Salvation Army) Foster House, 5 Mary St Surry Hills Ph: Financial Counsellors assist with debt problems by providing information, advice and negotiation with creditors. Help for electricity, gas & water. Can include: disconnections, difficulty paying, disputes, quality of supply, marketing and customer service issues. Free Community Legal Centre. Legal information: which can include credit/debt, AVOs, employment discrimination, victims compensation and neighbourhood disputes. Does not cover family law Financial Counselling Proof of income and debts may be required Ph: to make an appointment. Creditline has appointments at The JNC Maroubra on Wednesdays &Fridays and JNC Randwick on Tuesdays. Customer assistance (hardship) programmes: Country Energy-Country Support: Integral Energy-Inpower: Energy Australia-Energy Assist: Origin Customer Advocacy: Monday to Friday 9am- 5pm (Closed between 1-2pm for lunch) Ring first for an Appointment Ring for an appointment.

10 9 Legal Aid Head Office, 323 Castlereagh St, Sydney Ph: Law Access NSW Legal Helpline Ph: No Interest Loans Scheme Church in the Market Place, 400 Oxford Mall, Cnr Newland St, Bondi Junction Ph: Step Up Loans Rosemount Good Shepherd Youth and Family Services 440 Marrickville Rd, Marrickville Ph: Free 20 minute interview for credit & debt advice. Legal Aid may pay for a lawyer if: the dispute is over $3000 / the debt is a consumer debt / you meet the means test / your case is likely to succeed NILS provides credit for people on low incomes for essential household items. Loans are not available for general living expenses or bills. Processing loans may take up to 3 weeks with repayment approx months. Low interest loan for people on low incomes to purchase household goods & services from $800 to $3000 for terms up to 3 years. Terms and repayments are set at what the borrower can afford. Loans are not for debts, fines, gifts or bills. Family Law advice walk in 9:00am 4:00pm Civil advice, Local Court Crime advice and General advice appointments only 9:30 4:30 General Crime advice appointments only 9:00 4:30 For low income earners eligible for a Health Care Card. To make an appointment, call: Phone lines open Monday to Thursday for appointments on Wednesdays and Thursdays. For low income earners eligible for a Health Care Card. To make an appointment, ring: Open Monday to Friday 8:30am 4:30pm

11 10 Financial &/or budget counselling in Maroubra St Vincent de Paul 1/ Maroubra Rd, Ph: The Salvation Army 100 Boyce Rd, Maroubra Ph: Women s Legal Services NSW Ph: Victim s Services (NSW Department of Attorney General and Justice) Ph: Speak to an emergency relief worker for a referral to: financial & or budget counselling. Centrelink Income Statement required Legal advice and casework. Includes domestic violence legal advice Provides support and information for victims of crime. Weekdays by appointment only See Page 4: for details of hours/days Mondays: 9:30am 12:30pm Tuesdays: 1:30pm 4:30pm Thursdays: 9:30am 12:30pm 9am-5pm weekdays

12 Emergency Accommodation Support 11 Housing NSW After Hours Temporary Accommodation Line Ph: ACHA, Assistance with Care and Housing for the Aged Randwick to Botany Area ACHA Coordinator Anglican Retirement Villages PO Box 6052 Alexandria NSW 2015 Ph: Y Connect Accommodation Line Ph: or Department of Housing after hours phone line for people needing immediate shelter. Accommodation is provided only one night at a time. Housing NSW also provide RentStart financial assistance. Call first for eligibility (Based on income & level of need) Help for frail, low income older people who are renting, in insecure housing or homeless, to remain in the community. Support accessing housing or community care specific to needs. Crisis accommodation referral service for young people and their caseworkers seeking suitable accommodation and support for them 4.30pm-10pm Monday to Friday & 10am-10pm Weekends & Public holidays. At other times call Housing NSW, Maroubra office: Ph: Monday to Friday: 8.30am-4.30pm Priority to elderly who are struggling. Referrals to other community care services available. Young people (12-25) can have support via the Homeless Youth Support worker. Monday to Friday : 9.00am-4:30pm After hours recorded information of emergency accommodation vacancies and phone numbers 24 hours/7 days

13 Emergency Telephone Support 12 Domestic Violence Line (Department of Community Services) Ph: Lifeline Ph: Mensline Ph: Parentline Ph: Rape Crisis Centre Ph: Salvo Care Line (Salvation Army) Ph: Assistance with AVO s, counselling on domestic violence. (Provide only basic legal information, no legal advice) Counselling service with information about support services. Telephone counsellors trained to offer emotional support in times of crisis. Counselling service with information about support services for men. Telephone counsellors trained to offer emotional support in times of crisis. Counselling service with information about support services for parents. Telephone counsellors trained to offer emotional support in times of crisis. Counselling for victims of rape Counselling service with information about support services. Telephone counsellors trained to offer emotional support in times of crisis. 24 hours/7 days 24 hours/7 days 24 hours/7 days 24 hours/7 days Counselling available 24 hours/7 days Counselling available 24 hours/7 days

14 Mental Health Support 13 Mental Health Acute Care Team Ph: Suicide Call Back Service Ph: Support for people in mental health crisis or those who may need help for another person in crisis. In very severe situations where a person is a danger to themselves or to others, call the police first on: 000. Police can take a person to a Psychiatric Hospital. A 24-hour, nationwide service that provides telephone counselling to people 18 years and over and over who fit one of the following categories: Support provided 24 hours/7 days, every day of the year. Acute Care Team will take a person to a Psychiatric Hospital if considered necessary. People who are suicidal People caring for someone who is suicidal People bereaved by suicide