ABOUT LIFELINE/CHILDLINE WESTERN CAPE

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1 CONTENTS About LifeLine/Childline Western Cape Personal Growth Course An Experiential Learning process The training The trainers Course content Who should attend? Counselling Skills Course The Person Centred Approach The training The trainers Course content Who should attend? LifeLine/Childline Selection Process Considerations for Selection Important information Account Details Fee Conditions Attendance requirements Closing date Enquiries LifeLine/Childline s External Training Cape Town evening course CPG1 + CCS1 Cape Town morning course CPG2 + CCS2 Cape Town evening course CPG3 + CCS3

2 ABOUT LIFELINE/CHILDLINE WESTERN CAPE LifeLine was founded in 1963 in Sydney, Australia, by the late Reverend Dr Sir Alan Walker, after he received a call by a distressed man, who three days later took his own life. Determined not to let loneliness, isolation or anxiety be the cause of other deaths, Sir Alan launched a crisis line, which operated out of the Methodist Central Mission in Sydney. Just a few days after it was first established, LifeLine received over one hundred calls for help. LifeLine South Africa is part of an international network. The organisation also belongs to the Volunteer Emotional Support Helplines (VESH) network, along with service providers from 61 countries around the world. LifeLine South Africa has 19 affiliated community centres spread throughout South Africa. LifeLine South Africa has just celebrated its 47 th anniversary, having begun its work in Cape Town in What started out as a crisis telephone counselling service only has now grown into a service that includes telephone and face-to-face counselling, therapeutic work with children who have been sexually abused, HIV & AIDS programmes, youth development programmes, trauma debriefing, training courses and bereavement counselling. Today LifeLine/Childline Western Cape receives about 3500 to 4000 calls per month, and goes some way to serve the emotional needs of communities in Cape Town, Khayelitsha, Mitchells Plain, Parow and Wynberg. LifeLine/Childline s lay counsellors are trained volunteers from all walks of life. They operate the crisis telephone lines 365 days of the year, as well as offering face-toface counselling at our centres during office hours. The service is anonymous, confidential, free of charge and available to anyone with access to a telephone or to any one of our centres. In 1995, LifeLine Western Cape expanded its operations to include Childline. Full time social workers provide long-term therapeutic work with children who have been sexually abused or raped, and offer education and prevention programmes, bereavement counselling and trauma debriefing. LifeLine/Childline s focus on social issues has ensured that it receives support for its work from both government and the private sector. Our fundraisers focus their efforts on building partnerships with corporate companies, trusts and foundations and government departments. Income is also generated through the many training courses offered. Three Personal Growth courses, followed by Counselling Skills are offered annually in Cape Town. LifeLine/Childline has been placed on the Micro-Provider listing by the HWSETA (Health and Welfare Sector Education and Training Authority) as a provider of training in the areas of HIV/AIDS awareness, and Counselling. For more information call our office at or

3 PERSONAL GROWTH COURSE AN EXPERIENTIAL LEARNING PROCESS THE TRAINING The course consists of nine three-hour sessions held over 9 weeks. One morning (10h00) and two evening courses (19h00) This course is based on the principles of Experiential Learning and participants work in small groups, each one facilitated by a trained and experienced LifeLine counsellor. The course is designed so that the week between each session allows participants time to reflect on and assimilate their learnings and to hopefully internalise new behaviour. THE TRAINERS The Personal Growth course is presented by a team of LifeLine counsellors with experience in training who are committed to empowering trainees. COURSE CONTENT Included in the topics covered are the following: o Group Formation and dynamics o Communication styles o Life pressures & coping mechanisms o Trust & self disclosure o Sexuality o Spirituality o Conflict o Personal value systems o Bereavement and loss o Relationships o Feedback o Lifeline training manual will be issued to each participant o Attendance certificates are issued on request WHO SHOULD ATTEND Anyone over the age of 21. Anyone aspiring to be a lifeline counsellor Anyone in people based caring professions Anyone wanting to enhance their inter-relational skills. Anyone who has just had a major life event (trauma or bereavement) will be invited for interview with the Training Department before enrolment Anyone in addiction recovery- we will require sobriety for ONE year before selection as a Lifeline counsellor Anyone in therapy- we require a letter of approval from their therapist with application

4 COUNSELLING SKILLS COURSE THE PERSON CENTERED APPROACH The course consists of nine three-hour sessions held over 9 weeks. One morning (10h00) and two evening courses (19h00) THE TRAINING The Communication and Counselling Skills course is based on a non directive person centred approach to counselling. Trainees work in small groups facilitated by an experienced LifeLine Counsellor. Regular practice of the skills as they are acquired is built into the course. Trainees receive constant feedback on their skills from fellow trainees, their facilitator and other LifeLine assessors. THE TRAINERS All sessions of the Communication and Counselling Skills course will be presented by a LifeLine team who have experience in counselling and training. COURSE CONTENT This course is designed to enhance communication skills and to develop the skills required for effective counselling. The following contents are included: o Observation skills o Attending behaviour o Self awareness o Questioning techniques o Reframing and interpretation o Reflection of content and feelings o Challenging and confronting o Depth and spiritual counselling o Giving and receiving feedback o Trainees will make 5 practise calls o A further two calls are required of those going forward to selection o All trainees will attend a Face to Face Session WHO SHOULD ATTEND? Anyone 21years and older Anyone who has successfully completed the Personal Growth Course. Anyone aspiring to be a Lifeline counsellor Anyone wishing to use these skills in their work or in the community. Anyone wanting to enhance their inter-relational skills.

5 SELECTION PROCESS FOR LIFELINE COUNSELLORS An interview with a selection panel If successful, the trainee is invited to join our probationary programme for 8 months during which time the trainee will counsel under supervision, as well as undergo further intensive training During this period, trainees are regularly assessed and monitored Upon successful completion of the probationary programme, trainees will attend a Dedication Ceremony during which a pledge of service is taken LIFELINE/CHILDLINE S EXTERNAL TRAINING LifeLine/Childline has become increasingly known for the effectiveness of its training. Workshops and training courses have been designed specifically to meet the needs of business, community, welfare and religious organisations, as well as local government structures. Educational institutions are catered for, from primary to tertiary levels. In 1998 a Youth Programme was created to address the needs of youth in schools and in the community. Training of peer counsellors has taken place in a number of schools in Cape Town and in the Boland region. LifeLine/Childline specialises in communication and counselling skills training, and has also offered training in team building, post traumatic stress management, assertiveness development, motivational and change management, self esteem and awareness and general life skills. There has been a growing request for training regarding HIV/AIDS Awareness, Peer Education and Counselling. The increase in violence in our society has led to an enormous demand for workshops on child abuse and family violence. Parenting skills and the needs of women and children continue to receive increasing attention. LifeLine/Childline is involved in HIV and AIDS training in the workplace and community. This includes awareness programmes, counselling and peer educator programmes.

6 IMPORTANT INFORMATION ACCOUNT DETAILS: LifeLine/Childline Western Cape Standard Bank: Thibault Square, Branch code Account Number: PAYMENTS CAN BE MADE VIA SNAPSCAN CREDIT/DEBIT CARDS ARE NOT ACCEPTED INTEREST IS CHARGED FOR 3 MONTHLY INSTALMENT FEE PLAN. Please or fax deposit slip to with your name and course details attending FEE CONDITIONS: To qualify for the early registration discount the full payment must be paid ONE month in advance of course starting date. A non-refundable deposit of R per course registration is payable for everyone not paying full amount upfront- for both the Personal Growth and Counselling Skills courses. The balance of fees is payable on confirmation of enrolment, no later than the day the course starts or instalment fees will be charged. A copy of your payment must accompany your application to secure your place. Your payment will be returned only if you cannot be accommodated on the course. Course fees are non refundable or transferable Instalments not received by the arranged due date will result in your non attendance until your payment is received. Thank you in advance. ATTENDANCE REQUIREMENTS: Attendance at ALL sessions is essential. Sessions 1, 3, and 9 of the Personal Growth Course are compulsory. Sessions 1, 8, and 9 of the Counselling Skills Course are compulsory. A minimum attendance of 8 of the 9 sessions in each course is compulsory. Should you miss the first session of either courses, you will unfortunately not be allowed to continue. CLOSING DATE: 2 weeks prior to course commencement or until the course is full. ENQUIRIES: CAPE TOWN Between 08h45 16h00 (Monday to Thursday) 08h45 15h00 (Friday) - Please note that our course dates may have to be adjusted should they coincide with religious festival dates

7 CAPE TOWN EVENING COURSES PERSONAL GROWTH COURSE 26 JAN 2016 (CPG1) LifeLine/Childline Centre DATES: Evening Course: Tues. 26 January (Code CPG1) Tues. 2, 9, 16, 23 February Tues. 1, 8, 15, 22 March 2016 TIME: 19h00 22h00 Tea, coffee and biscuits provided R R R2700 (R x 3) 26 December 2015 R deposit 12 January Balance due 25 January ⅓ fee 10 January ⅓ fee 10 February ⅓ fee 10 March 2016 COUNSELLING SKILLS COURSE 14 APRIL 2016 (CCS1) DATES: Evening Course: Thurs. 14, 21, 28 April (Code CCS1) Thurs. 5, 12, 19, 26 May Thurs. 2, 9 June TIME: 19h00 22h00 Tea, coffee and biscuits provided CRITERIA: Must have completed the Personal Growth course March 2015, June 2015, Sept 2015 or March 2016 FEES: Please send PROOF OF PAYMENT-Ref NAME, SURNAME& COURSE R R R2280 (R x 3) 14 March R deposit 31 March Balance due 14 April ⅓ fee 31 March 2. ⅓ fee 21 April 3. ⅓ fee 12 May Trainees will be required to make 7 telephone calls of ± 30 minutes each. COMPULSORY FURTHER TRAINING DATES if going forward for selection: SELECTION INTERVIEW: Sat.9 July h00 13h00 HIV and AIDS WORKSHOP: Sat. 27 Aug h00 16h00 FACILITATION INTRODUCTION: Sat. 05 Nov h00 16h00

8 CAPE TOWN MORNING COURSE PERSONAL GROWTH COURSE 3 May 2016 (CPG2) DATES: Morning Course: Tues. 3, 10, 17, 24, 31 May (Code CPG2) Tues. 7, 14, 21, 28 June TIME: 10h00 13h00 Tea, coffee and biscuits provided R R R (R x 3) 30 April R deposit 19 April Balance due 3 May 1. ⅓ fee 19 April 2. ⅓ fee 10 May 3. ⅓ fee 14 June COUNSELLING SKILLS COURSE 21 JULY 2016 (CCS2) DATES: Morning Course: Thurs. 21, 28 July (Code CCS2) Thurs. 4, 11, 18, 25 August Thurs. 1, 8, 15 September TIME: 09h30 12h30 Tea, coffee and biscuits provided CRITERIA: Must have completed the Personal Growth course June 2015, Sept 2015, March 2016 or June 2016 FEES: Please send PROOF OF PAYMENT-Ref NAME, SURNAME& COURSE R R R (R x 3) 21 June R deposit 7July Balance due before course 21 July 1. ⅓ fee 7 July 2. ⅓ fee 11 August 3. ⅓ fee 1 September Trainees will be required to make 7 telephone calls of ± 30 minutes each. COMPULSORY FURTHER TRAINING DATES if going forward for selection: SELECTION INTERVIEW: Sat. 18 Oct h00 13h00 HIV and AIDS WORKSHOP: Sat. 22 Nov h00 16h00 FACILITATION INTRODUCTION: Sat. Mid h00 16h00

9 CAPE TOWN EVENING COURSE PERSONAL GROWTH COURSE 26 JULY 2016 DATES: Evening Course: Tues 26 July (Code CPG3) (CPG3) Tues 2, 16, 23, 30 August Thurs 11 August Tues 6, 13, 20 September TIME: 19h00 22h00 Tea, coffee and biscuits provided Course Fee Instalment Plan Early Bird Registration R R R (R x 3) 26 June R deposit 12 July Balance due before 26 July 1. ⅓ fee 12 July 2. ⅓ fee 16 August 3. ⅓ fee 6 September COUNSELLING SKILLS COURSE 04 OCT 2016 (CCS3) DATES: Evening Course: Tues 27 September Code (CCS3) Tues 4, 11, 18, 25 October Tues 1, 8, 15, 22 November TIME: 19h00 22h00 Tea, coffee and biscuits provided CRITERIA: Must have completed the Personal Growth course Sept 2015, March 2016, June 2016 or Sept 2016 FEES: PLEASE SEND PROOF OF PAYMENT-Ref NAME, SURNAME& COURSE R R R (R x 3) 29 August R deposit 15 September with balance due by 29 September 1. ⅓ fee 15 September 2. ⅓ fee 13 October 3. ⅓ fee 10 November Trainees will be required to make 7 telephone calls of ± 30 minutes each. COMPULSORY FURTHER TRAINING DATES if going forward for selection: SELECTION INTERVIEW: Sat. 13 Dec h00 13h00 HIV and AIDS WORKSHOP: Sat. early in h00 16h00 FACILITATION INTRODUCTION: Sat. mid h00 16h00

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