CHURCHILL DOWNS MANAGE MY TICKETS GUIDE

Transcription

1 CHURCHILL DOWNS MANAGE MY TICKETS GUIDE

2 MY CHURCHILL DOWNS ACCOUNT Through your My Churchill Downs Account, you will have 24-hour access to manage your tickets free of charge! Using your My Churchill Downs Account, you can: «Renew and purchase tickets to your favorite race dates and events «Transfer your ticket(s) to friends «Print or reprint your ticket(s) to any home or office printer «Safely and securely sell your ticket(s) through Ticket Exchange «View your ticket(s) on your mobile device Managing your tickets through your My Churchill Downs Account is convenient, simple, secure, and allows you the ultimate flexibility in using your seats. To log in to your My Churchill Downs Account via a desktop computer, use your account ID or the primary address on your account. If you are logging in via a mobile device, you must use the primary address on your account. If you do not know your password, click on Forgot Your Password? to have a temporary password ed to you. If your temporary password does not work, your account may be locked due to inactivity. If you have any questions or issues, please contact your account representative, call for customer service, or to onlinetickets@kyderby.com

3 PRINT TICKETS STEP 1: STEP 2: Visit on your desktop web browser and log in to your account. You may also visit and click on the Log In link. Select Manage My Tickets from the home page. Then select a specific event. Note you can switch between calendar and list view by using these icons:

4 PRINT TICKETS STEP 3: STEP 4: Click Print-at-Home on the top bar and then select the seats you want to print. The tickets you have selected are now stored in your queue in the upper-right-hand corner of your screen. You can either select additional events/seats by clicking manage more tickets, or continue the process of printing your tickets by clicking print in the upper-right-hand corner. This icon on an event means you can also view your ticket on a smartphone. Log in to My Churchill Downs Account using your smartphone, select an event, and click 'view tickets.

5 PRINT TICKETS STEP 5: STEP 6: On the next page, a pop-up box will appear. If you need to cancel the original barcodes and re-issue new barcodes, check the box next to Reprinting tickets?. Click Continue to print. The Box Office recommends re-issuing new barcodes when you transfer tickets to a friend or if your tickets have been lost or stolen. Confirm all details, agree to the terms of use and click submit.

6 STEP 7: Your tickets will automatically download as a PDF to either be printed immediately or saved for printing later. You will receive a confirmation that your tickets have printed. PRINT TICKETS

7 MOBILE ENTRY SEASON BOX HOLDER, TURF CLUB AND TWIN SPIRES MEMBERS, OR ALREADY HAVE AN EXISTING MY CHURCHILL DOWNS ACCOUNT. STEP 1: STEP 2: STEP 3: Visit on your smartphone s web browser. Bookmark the page for future use. Enter the address associated with your account and the password. Tap Sign In. Tap ALL EVENTS from the header bar, and select the event in which you wish to view your ticket(s). Your ticket(s) for that event will then be listed. If your event is the next event date, it will be listed on the home welcome page under the Next Event tab.

8 MOBILE ENTRY SEASON BOX HOLDER, TURF CLUB AND TWIN SPIRES MEMBERS, OR ALREADY HAVE AN EXISTING MY CHURCHILL DOWNS ACCOUNT. STEP 4: STEP 5: Tap the arrow ( > ) on the individual ticket to display the barcode. Your mobile ticket displays for your first seat and is ready to be scanned for entry. To view additional tickets, swipe left. To view more information about your ticket, tap the icon. Passbook for iphone Users: After viewing your ticket, tap Add to Passbook and then, on the next screen, tap Add.

9 MOBILE ENTRY FOR TICKETS PURCHASED FROM TICKETMASTER.COM STEP 1: Download the Ticketmaster App to your smartphone STEP 2: Open the app, tap My Tickets at the bottom menu bar. STEP 3: Tap Sign In and enter your Ticketmaster account and password that was used when purchasing the tickets on ticketmaster.com. Tap Sign In. STEP 4: Tap View Tickets next to the event you wish to view. Your ticket(s) for that event will be listed.

10 MOBILE ENTRY FOR TICKETS PURCHASED FROM TICKETMASTER.COM STEP 5: Tap the ticket to view the barcode. STEP 6: Your mobile ticket displays for your first seat. To view additional tickets, swipe left. To view more information about your ticket, tap the icon. *Apple Wallet for iphone Users: After viewing your tickets, tap Add to Apple Wallet and then, on the next screen, tap Add. **Not all events may be available for mobile viewing. ***Some tickets may have a delay where you may not view the QR code until 30 days prior to the event.

11 If you are arriving separately from your guests or cannot attend a race, you can easily transfer tickets through your My Churchill Downs Account. STEP 1: STEP 2: Visit on your desktop web browser and log in to your account. You may also visit and click on the Log In link. Select Manage My Tickets from the home page. Then select a specific event. Note you can switch between calendar and list view by using these icons: TRANSFER TICKETS DESKTOP VERSION

12 TRANSFER TICKETS DESKTOP VERSION STEP 3: STEP 4: Click Transfer tickets from the top bar and then select the seats you want to transfer. The tickets you have selected are now stored in your queue in the upper-right-hand corner of your screen. You can either select additional events/seats by clicking manage more tickets, or continue the process of transferring your tickets by clicking transfer in the upper-right-hand corner.

13 TRANSFER TICKETS DESKTOP VERSION STEP 5: STEP 6: STEP 7: On the next page, a pop-up box will appear. Click Continue to transfer. Note the barcode on the ticket(s) will change once the recipient has accepted the tickets. Select a recipient by clicking the circle to the left of the recipient s name. Or, click Enter a New Contact to add a new recipient to your address book. Enter an optional message, choose an reminder and select whether to display the item price. Click next step.

14 TRANSFER TICKETS DESKTOP VERSION STEP 8: STEP 9: Confirm all details, agree to the terms of use and click complete transfer. The recipient will receive an notifying him/her of the pending transfer. In order to accept the tickets, the recipient will need to log in to his/her existing My Churchill Downs Account or create a new account with the same address to which the tickets were transferred. Once he/she logs in, there will be a note at the top of the home screen indicating that he/she has a pending offer to accept tickets. *You may cancel a pending transfer by going to the Manage My Tickets page and clicking on the Transfer & Resale box. Then review your Transfers Sent to cancel.

15 TRANSFER TICKETS MOBILE VERSION STEP 1: STEP 2: STEP 3: Visit on your smartphone s web browser. Bookmark the page for future use. Enter the address associated with your account and the password. Tap Sign In. Tap ALL EVENTS from the header bar, and select the event in which you wish to transfer your ticket(s). Your ticket(s) for that event will then be listed. If your event is the next event date, it will be listed on the home welcome page under the Next Event tab.

16 TRANSFER TICKETS MOBILE VERSION STEP 4: Select the checkbox in the upper left-hand corner of each ticket that you wish to transfer. Tap Transfer. STEP 5: Enter an optional message and take note of the offer expiration date and time. Tap Send. STEP 6: The recipient will receive an notifying him/her of the pending transfer. In order to accept the tickets, the recipient will need to log in to his/her existing My Churchill Downs Account or create a new account with the same address to which the tickets were transferred. Once he/she logs in, there will be a note on the top of the home screen indicating that he/she has a pending offer to accept tickets. *You may cancel a pending transfer by going to the Activity tab on the top bar. Then review your Pending Transfers.

17 CHURCHILL DOWNS MOBILE APP COMING SOON Coming Soon The Churchill Downs App for iphone and Android. One location to manage your tickets from your mobile device. View Events Scan Tickets Transfer Tickets Resale Tickets

18 FREQUENTLY ASKED QUESTIONS Why are certain tickets not available for printing? Possible reasons include: The tickets or the season ticket package has not yet been paid in full. The event has passed or racing has already begun for today s event. The event or type of ticket is not eligible for print-at-home or mobile viewing. The barcodes for the event have not yet been established by the box office. There may be a print delay on the event. If so, the event will have a print ready date. Why are certain tickets not available for forwarding? Possible reasons include: The tickets for that event have not yet been printed. Tickets must have a barcode to be forwarded. Simply print your ticket via print-at-home to establish a barcode. Then you will be able to forward. The tickets or the season ticket package has not yet been paid in full. The event has passed or racing has already begun for today s event. The event or type of ticket is not eligible for ticket forwarding. The barcodes for the event have not yet been established by the box office. There may be a print/forward delay on the event. If so, the event will have a print ready date. Why don t I see my print-at-home tickets after I click the print button on my desktop computer? Possible reasons include: Navigate to your computer s download folder to find the pdf file of the tickets. Your internet browser could have pop up window blocks turned on or the security level is too high.

19 FREQUENTLY ASKED QUESTIONS Why will my print-at-home tickets not open on the computer after download? Possible reasons include: Your computer must have Adobe Acrobat Reader 4.0 or higher or another PDF reader application to view the tickets. Your PDF reader is out of date and must be updated (visit Adobe s website for a PDF reader free download). Your computer may not have enough memory. Your computer software may be out of date to support Adobe or other PDF reader applications. Ensure your printer also has enough memory and is up to date on sofware patches to be able to print the PDF. I printed my ticket more than once. Each ticket has the same barcode. Will all tickets be allowed into the venue? If all tickets have the same barcode and the same seat location, the first ticket scanned with that barcode will be the only ticket allowed into the venue. If you lose your ticket, it is recommended that if you reprint your ticket and check the box to generate a new barcode. You can change your barcode up to 5 times. You may view the mobile ticket on your phone an unlimited amount of times. If you change the barcode on your ticket and have downloaded the mobile ticket to Apple Wallet/Passbook, you must re-download the ticket to establish the new mobile barcode. I transferred my ticket to the wrong address. How do I cancel? You may cancel a pending transfer by going to the Manage My Tickets page and clicking on the Transfer & Resale box. Then review your Transfers Sent to cancel.

20 FREQUENTLY ASKED QUESTIONS I cannot log into the My Churchill Downs mobile website or the Churchill Downs App to manage my tickets. You must use the address on your account and not your account number to log into your account with this method. Password could be expired or account locked. I cannot log into the Ticketmaster app. You must use your ticketmaster.com address and password to access this app. Visit ticketmaster.com for information on resetting your password and account access for these ticketmaster.com purchases. I cannot log into the My Churchill Downs account desktop site. To log in to your My Churchill Downs Account via a desktop computer, use your account ID or the primary address on your account. If you are logging in via a mobile device, you must use the primary address on your account. If you do not know your password, click on Forgot Your Password? to have a temporary password ed to you. If your temporary password does not work, your account may be locked due to inactivity or too many invalid password attempts. If you have any questions or issues, please contact your account representative, call for customer service, or to onlinetickets@kyderby.com. Where do I find the log in to My Churchill Downs Account link on the churchilldowns.com website? Visit and click on the Log In link directly below the Tickets button.