Mobile Banking with Blackhawk Bank & Trust

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1 Mobile Banking with Blackhawk Bank & Trust Now you can access your Blackhawk Bank & Trust accounts securely and quickly with echief Mobile! No matter where you are, you have the convenience and flexibility to manage your accounts on your mobile device. View your account balances and history. Make transfers. Safely manage your accounts anytime, anywhere. Mobile Text Mobile Web Mobile App No smartphone required. Get your banking done using simple text commands. Text us at to request your latest balance and account history. We'll send back a quick reply 24/7. Use your phone's browser: Visit ChoosetheChief.com through your mobile phone's web browser to manage your online banking needs. Download a free app for your Android, iphone, or Windows Smartphone, Tablet, or ereader Easy access to mobile banking is available when you download the Blackhawk Bank & Trust app for your smartphone. When using the Mobile Banking service, please note that there is no charge from Blackhawk Bank & Trust, but message and data rates may apply. Such charges include those from your mobile service provider. Any time you review your balance, keep in mind it may not reflect all transactions such as checks you have written but have not yet been posted to your account. Mobile Banking Questions and Answers Mobile Text Mobile Text Banking allows anyone with an echief Internet Banking account to access their accounts from a mobile device via SMS (Short Messaging Service) text messaging, no smart phone required. With this service any phone with text messaging service can be used to request a list of the most recent account transactions (current and previous statements), check current balances (including posted items), and find a branch or ATM locations. The Blackhawk Bank & Trust Short Code: Upon enrollment, you will receive a text message to the phone you ve designated. This text message will include the bank short code

2 What are Quick Codes? Quick codes are short text messages you send from your mobile device to Blackhawk Bank & Trust to request account information. You may request balance and account activity information or schedule a transfer or funds between eligible accounts. To send a quick code, just text message one of the codes listed below to the Blackhawk Bank & Trust Mobile Text short code BAL - Requests the balance of all enrolled accounts. HIST - Requests a list of the most recent transactions posted to all enrolled accounts. ATM + [city, state or zip]- Requests information on ATM locations. The correct format for the ATM + [city, state or zip] quick code is ATM + (space) + [city, state or zip]. For example: ATM Milan will request a list of ATMs located in Milan. BRANCH + [city, state or zip]- Requests information on Blackhawk Bank & Trust branch locations. The correct format for the Branch + [city, state or zip] quick code is Branch + (space) + [city, state or zip]. For example: Branch will request a list of branches located in that zip code. STOP- Un-subscribes your mobile device from Blackhawk Bank & Trust text messaging services. HELP- Responds with the Blackhawk Bank & Trust short code (96924), a list of quick codes (Balance, History, ATM or Branch), and bank contact information. Please Note: Quick Code text messages can be typed in mixed lower or upper case. When you send Blackhawk Bank & Trust a quick code, make sure you send it to the Blackhawk Bank & Trust echief Mobile Text short code Although you maybe able to store this number in your mobile contacts or address book just like a regular phone number, we suggest you label it with a generic name to help protect the security of your account information. What is the cost associated with Text Banking? Blackhawk Bank & Trust does not charge for the Text Banking service. Your wireless carrier may charge for using the SMS text message feature on your mobile device. Some carriers may charge additional fees to use their short code texting services. Do I need a smartphone or PDA to sign up for Text Banking? No, because virtually every mobile phone/device on the market today is capable of sending and receiving SMS text messages. You simply need to have the text messaging service available through your mobile device.

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4 How do I get started using Text Banking? Getting started is easy and quick. Log in to the echief Internet Banking system and select "enroll now". If you are not automatically prompted to enroll for the service you can also access enrollment by going to "User Options" then click on "Mobile Banking Profile" and selecting "Enroll Now" to begin the enrollment process. To learn more about enrollment, click here. What is the difference between Mobile Web Banking and Text Banking? Mobile Web Banking provides more functionality than Text Banking. For example, with Mobile Web Banking you are able to submit transfers between accounts. Text banking only provides SMS messages that contain balance information and account history (current and previous statement transactions). In addition, echief Mobile Web Banking requires that you authenticate using your echief Internet Banking password, while Text Banking does not. You simply text the Blackhawk Bank & Trust short code and a text command to have a message sent to you with the requested information. Do I have to enroll for Mobile Web Banking in order to use Text Banking? No, you can enroll for both, or just one or the other. What accounts can I access with Text Banking? All accounts you are able to access through the Blackhawk Bank & Trust echief Internet Banking system are available using Text Banking. Through the Text Banking enrollment process you will choose the accounts you'd like to view and assign a nickname for each one. What happens if I lose my mobile device? The information sent to you from the Blackhawk Bank & Trust Text Banking is similar to that printed on a typical ATM receipt- it cannot be used to identify you or compromise your accounts. However, if your mobile device is lost or stolen, you should call your mobile provider to cancel service on the device. Once you replace your device, if you keep the same number, Text Banking will continue to work. If you change your number, you will need to login to echief Internet Banking and go to the "User Options", "Mobile Banking Profile", "Enroll Now, My Phones" to update your phone number. Remember, with any changes such as phone numbers, accounts, or nicknames, you must accept the Terms and Conditions and confirm the change, as well as text the validation code you receive to complete the change process. What do I need to do if I get a new mobile device? If you are using the same phone number, no changes are needed. If you change your phone number, you will need to re-enroll your phone for text messaging. Please see the question and answer above.

5 How many phones/phone numbers can be attached to my echief Mobile Text Banking? You are able to add multiple phones to the same echief Mobile Text Messaging or App service. Simply enter the echief Internet Banking system and go to "User Options", "Mobile Banking Profile, My Phones", and select "Add Phone". You will then be prompted to complete the enrollment process for each mobile phone number. After you enroll, a verification text message will be sent to you with an activation code. You will need to enter this activation code to complete the enrollment. Which mobile service providers support echief Mobile Text Banking? Participating carriers include (but are not limited to): AT&T, Sprint, T-Mobile, U.S. Cellular, and Verizon Wireless. Most pre-paid plans are compatible with our service, however, some plans may not support the Blackhawk Bank & Trust echief Mobile Banking. If your carrier is not on the list in this response, please check with your carrier. Should I save the bank short code in the contact list on my phone? If you wish to add the bank's short code to your contact list, we advise that you use a generic name to ensure the greatest security to your bank accounts. What if I no longer want to be a Text Banking user? Text to the Blackhawk Bank & Trust short code (96924) with the word STOP. This will cancel your Text Banking service. Is the information delivered through Text Banking secure? Because the content of text messages are generally accessible to anyone who may have access to your mobile device, the information in the text messages you receive from Blackhawk Bank & Trust do not include any personally identifiable information. However, if you choose a nickname identifying yourself it will be visible. Your text messages will also store the balances and account history that you are requesting. For those reasons, we recommend that you delete your Text Banking messages after you have received them. What is SMiShing and why should I know what this is? Hopefully you are aware of the risks of "phishing". A derivation of phishing, SMiShing involves the use of SMS text messaging on mobile devices to collect personal information. A typical SMiShing message might advise you that your debit card has been compromised and you should call a number to ensure your account's security. In calling the number, you would likely be asked to provide your account number, date of birth, or other personal information. Once you have done that, your information is in the hands of fraudsters and you are a potential victim of identity theft.

6 SMiShing is easy to avoid if you know what to look for. Any unsolicited text message asking you to reply with information about yourself or to call and provide information to a voice mail or live person is inherently suspect. Delete such messages without replying. Mobile Web Use any phone with a browser, and you can transfer funds and keep up-to-date with your account balances and transaction history. This safe and secure unique URL (web address) will encrypt your Access ID and ask for your unique echief password each time you log in. Q. What functions can I perform with the mobile web browser from my mobile device? Locate branch offices Locate ATMs View transaction history View pending transactions View account balances Transfer funds between accounts Make loan payments or advances Q. Do I use the same Access ID and Password as my echief Internet Banking account? Yes, use the same Access ID and password as you do for echief Internet Banking to access your mobile accounts. Q. Are there fees for the mobile banking service? Blackhawk Bank & Trust does not charge you a fee to use or access our mobile banking service. You should contact your mobile provider for information about fees associated with sending or receiving text messages or accessing the Internet from your mobile device. Q. Can I schedule recurring transfers using mobile banking? At this time, only one-time, immediate transfers are available with echief Mobile Banking. Q. How late in the day can I make a transfer? Transfers can be made at any time. However, please note the transfer cut-off time is 4 p.m. Central Time during regular banking days, which excludes Saturdays, Sundays and federal holidays. Any transfer made after 4 p.m. Central time will be processed on the next business day. Q. How do I securely end my mobile banking browser session? Select the "logout" button on your smart phone to log out of mobile banking, and then close your browser through your mobile device browsing options. Closing your browser will securely end your mobile banking login session. Q. What if I can't get my mobile device to work with Internet Banking? Verify the following:

7 Your mobile device must be web-enabled (contact your mobile provider). Your mobile network must allow secure SSL traffic (contact your mobile provider). You must first enroll in mobile banking through the echief Internet Banking system before you can gain access. Q. Is it safe to use Wi-Fi? When doing something sensitive on your mobile device or PC, like checking a bank account balance or making a payment, don't use the free Wi-Fi in a coffee shop or other access points. Use your passwordprotected Wi-Fi at home to safeguard your account. Q. What should I do if I receive a message that says, "This phone has been locked from Mobile Banking."? Like our echief Internet Banking, if the system cannot validate the user, the account access will be locked. A common reason for this is the incorrect entering of a password three or more times. Simply call us at (309) during regular business hours and we will unlock your echief Mobile account. Mobile App The Blackhawk Bank & Trust FREE Mobile App will keep you informed and in control of your accounts. From our Mobile App, you can: Monitor Account balances and transaction history. Perform transactions (transfer money between accounts). Find locations and contact information for the bank Pay bills right from the app. The Mobile App can be downloaded to the iphone, Android, or Windows smart phone, or to an Apple or Android based tablet or ereader. The App is available from Google Play, Amazon, or Apple itunes; however, it cannot be activated without going through the enrollment process in echief Internet Banking. To download the mobile app, simply visit one of the mobile app stores, search for BhB&T Mobile, and click on the app name to download the application to your device. Q. Does Blackhawk Bank & Trust have a custom App? Yes, Blackhawk Bank & Trust does have a branded app. By searching for BhB&T Mobile in the app store, you will be able to find our mobile app. Q. Will the App get updates? Yes, there will be occasional updates to the App. When updates are available, you ll receive a message in the same manner as you do with any App downloaded to your specific mobile device.

8 Q. What do I need to use the Mobile App? An active echief Internet Banking account. An iphone, Android, or Windows Smartphone, or if you prefer, an Apple or Android based tablet Wireless data plan with your mobile carrier. Q. Are there fees to use the Mobile App? Blackhawk Bank & Trust does not charge you a fee to download or use our mobile app. You should contact your mobile provider for information about fees associated with sending or receiving text messages or accessing the Internet from your mobile device. Q. Is the Mobile App secure? Yes, Blackhawk Bank & Trust is committed to your privacy and the safety of your financial information. With the mobile app you can expect: Personal information is protected from unauthorized access through advanced encryption technology. The mobile app uses the same security features as echief Internet Banking. Blackhawk Bank & Trust will never transmit your complete account numbers.

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