Selling your products online

Transcription

1 Selling your products online Overview Key features* MAM Software offers a range of products and services that integrate with Autopart v20 and allow you to sell products online. Off-the-shelf solutions such as Autonet Online, Autowork Online and Autonet Retail provide extensive features and functionality - yet they can be easily deployed without the need for complex development and implementation. Alternatively, Autonet integration tools give you the flexibility to create your own websites that integrate with your Autopart v20 system. Identify vehicles using VRM lookup Perform catalogue searches Receive customer-specific pricing Check real-time stock See alternative products Perform invoice and credit enquiries Perform account transaction enquiries Place parts orders online Make payments online Manage workshop activity *functionality varies between products MAM Software Ltd. Selling Online Booklet 2012 SELLB1210B

2 Selling your products online Off-the-shelf solutions The Autonet range of off-the-shelf solutions provide extensive features and functionality - yet can be easily deployed without the need for complex development and implementation. They are designed to integrate directly with your Autopart management software and offer a quick and easy way for you to begin trading online. A range of three off-the-shelf solutions are available, comprising: a parts ordering portal (Autonet Online), a retail website (Autonet Retail) and a comprehensive workshop management application (Autowork Online). All three solutions are hosted and maintained by MAM Software, making configuration and maintenance a breeze. All you need is the appropriate infrastructure to enable Autopart to communicate with the MAM servers. Off-the-shelf solutions Autonet Online Autonet Retail Autowork Online Third-party website integration A range of Autonet tools are available to allow you to employ your own third-party website developers to create websites that integrate with your Autopart system. These include: periodic web import and export routines, real-time seller services and Autocat+ and VRM web feeds. The tools utilise plain CSV or XML data, thereby giving your developers complete flexibility over the appearance and operation of your website. Third-party website integration Periodic communications Real-time communications Autonet web export Autonet web import Autonet Seller Services Autocat+ catalogue data feed VRM data feed Page 2 MAM Software Ltd. Selling Online Booklet 2012

3 Autonet Online Online order processing (B2B) Autonet Online is a web-based parts catalogue and shopping basket application for business-to-business (B2B) trade sales. Leveraging the latest Internet technologies, it enables you to receive online orders directly into your Autopart management system. It is designed to streamline the sales process by empowering your customers to identify and order their own parts. Through Autonet Online, your customers can check stock, order parts or view their account 24 hours a day, 7 days a week. Using a standard web browser, they can raise orders from any location that has Internet access, be it from work or from the convenience of their own home. Autonet Online integrates directly with your Autopart management software and shares the same pricing and stock databases. This ensures that trade customers receive their individual prices and that real-time stock levels are displayed. All orders placed through Autonet Online are automatically and immediately transferred to Autopart for processing. Incoming orders can be configured to appear in point-of-sale for verification or processed automatically to produce a picking note, invoice or backorder. Autonet Online enables users to undertake a variety of real-time functions, including: Identify vehicles using VRM lookup Search for products with the integrated catalogue Receive customer-specific pricing Check real-time stock See alternative products Perform invoice and credit enquiries Perform account transaction enquiries Place parts orders online MAM Software Ltd. Selling Online Booklet 2012 Page 3

4 Autonet Retail Online order processing (B2C) Autonet Retail is a web-based catalogue and shopping basket application for business-to-consumer (B2C) retail sales. In addition to parts lookup routines, Autonet Retail can capture customer information and interact with a third-party payment processor for the handling of credit card or PayPal payments. Through Autonet Retail, your customers can use a graphical catalogue to browse and identify products and place orders 24 hours a day, 7 days a week. Autonet Retail employs the Autonet Web Files Export routine (see page 8) to communicate with your Autopart management software to ensure product details and prices remain accurate and up-to-date. All orders placed through Autonet Retail are automatically transferred to Autopart via Autonet Web Import (see page 8). Incoming orders can be configured to appear in point-of-sale for verification or processed automatically to produce a picking note, invoice or backorder. Autonet Retail enables users to undertake a variety of functions, including: Search for products with the graphical catalogue Identify vehicles using VRM lookup (optional) Place parts orders online Make payments online Page 4 MAM Software Ltd. Selling Online Booklet 2012

5 Autowork Online Web-based workshop management Autowork Online is a workshop management application that offers functionality for managing all core workshop activities including creating job cards and invoices, managing work diaries and maintaining accurate service records. It includes a host of web-driven features including vehicle registration mark (VRM) lookup, Autocat+ parts cataloguing, repair times, technical data and online parts ordering. Like Autonet Online, Autowork Online integrates directly with your Autopart management software and shares the same pricing and stock databases. This ensures that trade customers receive their individual prices and that real-time stock levels are displayed. All orders placed through Autowork Online are automatically and immediately transferred to Autopart for processing. Incoming orders can be configured to appear in point-of-sale for verification or processed automatically to produce a picking note, invoice or backorder. Autowork Online enables users to undertake a variety of real-time functions, including: Create quotations, job cards and invoices Maintain comprehensive service records Manage the workshop diary Identify vehicles using VRM lookup Search for products with the integrated catalogue Lookup addresses from postcodes Receive customer-specific pricing Check real-time stock See alternative products Perform invoice and credit enquiries Perform account transaction enquiries Send SMS, fax and reminders Place parts orders online MAM Software Ltd. Selling Online Booklet 2012 Page 5

6 Third-party websites Website data export The Autonet Web Export routine offers the ability to export your Autopart data to a third-party website in CSV format. It allows you to configure which products or data you wish to feature online by selecting data fields from a variety of database tables. As well as exporting your Autopart data, the routine can also handle the transfer of your own product images and miscellaneous files such as product data sheets. In summary, the Autonet Web Export routine can handle the export and transfer of: Product records Alternatives Linked parts Selling price Stock records General codes records Product categories and sub categories Product cross references Customer records Customer delivery addresses Company product images Miscellaneous files The routine works by creating files locally on your Autopart system and then optionally transmitting them to your website via FTP. It can be scheduled to run automatically as part of the dayend procedure. Website data import Autopart can accept incoming orders using Autonet Web Import. Orders generated by the website in XML format can be sent directly to Autopart and can be configured to appear in point-of-sale for verification or processed automatically to produce a picking note, invoice or backorder. Page 6 MAM Software Ltd. Selling Online Booklet 2012

7 Third-party websites (cont.) Real-time Autopart integration Real-time access to the Autopart database is provided via Autonet Seller Services. This option enables you to display live stock and pricing information on your website and allows visitors to perform Autopart product searches and undertake real-time invoice and account enquiries. It also allows incoming orders to be placed directly within Autopart. Incoming orders can be configured to appear in point-of-sale for verification or processed automatically to produce a picking note. Autonet Seller Services enables you to build a variety of real-time functions into your website, including: Display product information Receive customer-specific pricing Check real-time stock See alternative products Perform invoice and credit enquiries Perform account transaction enquiries Place parts orders online Autocat+ catalogue data feed The Autocat+ catalogue data feed gives you the ability to integrate catalogue lookup functionality into your website. The data feed also provides real time access to the Autocat+ product images. Using web services, the Autocat+ catalogue data feed provides access to: Vehicle manufacturers Vehicle models and sub models Engine sizes Start and end years Autocat+ product groups and sub groups Autocat+ parts lookup Catalogue preferences Product images VRM data feed The VRM data feed gives you the ability to integrate vehicle registration lookup functionality into your website Using web services, the VRM data feed provides access to a wide range of fields including: Manufacturer Model Sub model Year Engine size MAM Software Ltd. Selling Online Booklet 2012 Page 7

8 Autonet Server Secure your online data Both Autonet and Autowork Online employ an Autonet Server that protects your Autopart data from the outside world. Furthermore, both applications offer three levels of security to prevent unauthorised use: Username + password You provide individual users with secure passwords that are required every time they log on. Username + password + machine code Each user is locked to a specific PC, as identified by the PC s hard drive serial number. It is possible to register more than one PC code against a customer account. This function only works with Internet Explorer. Username + password + IP address Each user is locked to single or range of IP addresses. It is possible to register more than one IP address against a customer account. This function only works with users who have a static broadband IP address. Page 8 MAM Software Ltd. Selling Online Booklet 2012

9 Configuration examples Autonet Retail An Autonet Retail website can be configured to sell either generic and/or vehicle-specific products to retail customers. If selling vehicle-specific products, Autocat+ and VRM feeds will be required. MAM Software Ltd. Selling Online Booklet 2012 Page 9

10 Configuration examples (cont.) Third-party websites A third-party website can be configured to sell either generic and/or vehicle-specific products to trade and/ or retail customers. If selling vehicle-specific products, Autocat+ and VRM feeds will be required. Trade pricing requires Autonet Seller Services, which also provides the option of real-time availability and order processing. Third-party retail-only website Retail-only website, selling generic products, static stock information and pricing at a general retail level. Third-party trade/retail website Trade and retail website, selling vehicle specific products, providing real-time stock and customer specific pricing. AUTOMAIL SERVER EXPORT IMPORT EXPORT SELLER SERVICES PERIODIC PERIODIC PERIODIC REAL-TIME THIRD PARTY SITE THIRD PARTY SITE AUTOCAT+ FEED VRM FEED Page 10 MAM Software Ltd. Selling Online Booklet 2012

11 Configuration examples (cont.) Autonet and Autowork Online Both Autonet and Autowork Online are trade-only portals and therefore require Autonet Seller Services, which also provides real-time availability and order processing. Cataloguing is provided directly by the Autonet/Autowork application. Autowork Online can optionally provide technical data and SMS capabilities. Autonet Online portal Trade-only ordering portal, selling vehicle specific products, providing real-time stock and customer specific pricing. Autowork Online portal Comprehensive workshop management system with online ordering, real-time stock and customer specific pricing. SERVER SERVER SELLER SERVICES SELLER SERVICES REAL-TIME REAL-TIME ONLINE PORTAL AUTOWORK ONLINE PORTAL VRM FEED VRM FEED TECHNICAL DATA FEED SMS AND FAX MAM Software Ltd. Selling Online Booklet 2012 Page 11

12 Autonet Suite E-commerce solutions for Autopart The products shown in this brochure are featured components of the MAM Autonet e-commerce suite. This collection of applications and solutions facilitates electronic trading by enabling your Autopart system to communicate directly with your commercial partners. Both buy-side and sell-side solutions are available, offering seamless connectivity up and down the supply chain. SUPPLIERS FPS MARATHON G-NET TECCOM EDIWHEEL RETAIL SITE THIRD PARTY SITE ONLINE PORTAL AUTOWORK ONLINE PORTAL SELLER TECCOM SELLER SELLER CUSTOMERS MAM Software Ltd. Maple Park Maple Court Tankersley Barnsley S75 3DP Tel: +44 (0) Fax: +44 (0) Web: MAM Software Ltd. is a subsidiary of MAM Software Group, Inc.