HealthPro. Insurance products tailored for the healthcare industry. Your specialist commercial insurance partner across Europe

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1 Insurance products tailored for the healthcare industry HealthPro Hospitals Allied Healthcare Facilities Care Home Services Life Sciences Risk and Claim Services Your specialist commercial insurance partner across Europe

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3 CNA HealthPro A committed partner and a pillar of the industry CNA provides protection to more than one million businesses and professionals in the U.S. and internationally. Founded in 1897, CNA is committed to its relationships with customers, brokers and business partners alike. As a result, CNA is not only the seventh largest U.S. commercial insurer but an insurer of choice for the industry specialisms and markets we serve. CNA Europe is defined by the expertise of our people, our commitment to partnerships and the delivery of excellent service standards. Proven financial strength and stability CNA Financial Corporation is recognised as a strong financial company with a solid financial foundation by major independent rating agencies, including A.M. Best, Moody s and Standard and Poor s. CNA HealthPro provides the information, tools and insights to help our customers make the right decisions, now and in the future. Over the last four decades from the 1970s to today CNA remains on the A.M. Best list of the Top 10 medical malpractice insurers. A market leader with a human touch As our stature has grown, so has our commitment to the well-being of the healthcare industry. We are proud of our expansion and growth of the CNA HealthPro product lines into Europe. Our staff of underwriters, legal experts, actuaries, risk control consultants and claim professionals consist of seasoned industry experts. They have the background and experience to offer our customers comprehensive risk management solutions that align pricing and services with exposure, claim trends and local legal environment. In the evolving world of healthcare, our customers need an insurer who understands their current needs, supports their continued growth and development, and is on their side through good times and bad. In the evolving world of healthcare, our customers need an insurer who understands their current needs, supports their continued growth and development, and is on their side through good times and bad. 3

4 CNA HealthPro CNA HealthPro Building relationships, creating security A multi-line insurer offering a spectrum of choices CNA HealthPro offers insurance programmes for a wide array of healthcare providers and organisations, including: Hospitals Allied Healthcare Facilities Care Home Services Life Science Companies Because we are part of the CNA Financial Corporation, a leading multi-line commercial insurer, we offer a one-stop shopping convenience for smaller accounts, as well as complex and multi-faceted healthcare systems. Our coverage capabilities include: Medical Malpractice Professional Indemnity Clinical Trials Liability Products Liability Public Liability (Claims made or occurrence form) Employers Liability Property A healthcare specialist with a team-oriented approach At CNA HealthPro, teamwork is at the heart of what we do: among our employees, with our brokers and with our customers. By adding value to these relationships, we are working to create a stronger and safer healthcare industry. At every level of service from underwriting to risk control to claim handling our goal is to give our customers what they need, when they need it, in order to achieve long-term prosperity and peace of mind. Whatever your coverage needs, contact us on: +44 (0) , or us at 4

5 Hospitals Hospitals The services within the hospital setting can be wide and varied. CNA HealthPro recognises the necessity of understanding each of the services hospitals provide. Our insurance solutions are targeted towards organisations of any size. Potential Insureds Community hospitals of all sizes Multi-hospital, multi-facility health systems Children s hospitals Speciality hospitals, such as cardiac or psychiatric Medical schools and universities with hospital facilities Core Coverages Medical Malpractice Public Liability Additional Coverages Employers Liability Property Professional Indemnity Products Liability CNA HealthPro has been, and will continue to be, a reliable long-term partner to our hospital customers. 5

6 Allied Healthcare Facilities Allied Healthcare Facilities CNA HealthPro design coverages tailored to the unique risks faced by specialised providers. Working with more than 50 different types of organisations, our underwriters help our allied healthcare customers manage the range of exposures associated with the widely varied services and a diverse patient population. Below is a partial listing of the types of organisations we insure. Select CNA HealthPro and gain a partner that works with our customers to achieve practical, customised risk solutions. Potential Insureds Clinics Cancer treatment centres Out of hours medical centres Urgent care/walk-in centres Drug and alcohol rehab centres Dialysis centres Hospice services Laboratory facilities Pharmacies Radiology services, including CT scans, MRI facilities, non-invasive radiological services, PET scans and X-ray labs Rehabilitation services, including trauma rehabilitation and occupational, physical and speech therapy Schools, including dental, optometry and allied medical health professionals Surgery centres Core Coverages Medical Malpractice Public Liability Additional Coverages Employers Liability Property Directors and Officers Liability Professional Indemnity Products Liability 6 Our underwriters help our allied healthcare customers manage the range of exposures associated with widely varied services and a diverse patient population.

7 Care Home Services Care Home Services CNA HealthPro brings vast experience to the Care Home sector. We have been working with ageing services facilities and providers for many years, and we understand the exposures and risk management challenges of this diverse and closely scrutinised industry. The challenges faced are shared worldwide, and CNA HealthPro offers over 40 years of experience to the European Care Home sector. Potential Insureds Care homes Care homes with skilled nursing facilities Domiciliary care (personal care and assistance) Nurse staffing including mental healthcare Home health Homes for mentally disabled adults or children Core Coverages Medical Malpractice Public Liability Additional Coverages Employers Liability Property Professional Indemnity Products Liability CNA HealthPro offers coverage to ageing services organisations providing every level of care to the communities they serve. 7

8 Life Sciences Life Sciences Cutting-edge organisations need cutting-edge protection. CNA serves as a single point of contact for all lines of insurance cover required by Life Science companies. Our dedicated underwriting team works with our customers to provide coverage that reflects their unique risks. In addition, our claims unit is staffed with experienced individuals who understand the complex legal issues facing their organisation. Customers also benefit from Risk Control services delivered by staff with an extensive knowledge of the industry. Potential Insureds Medical device manufacturers Research and development biotech companies Speciality pharmaceutical companies Contract research organisations Clinical trials University-based or independent clinical research facilities Core Coverages Products Liability Professional Indemnity Clinical Trials Liability Additional Coverages Medical Malpractice Public Liability Employers Liability Property 8 CNA HealthPro has the flexibility and sophistication to help manage the emerging risks faced by innovators in the healthcare industry.

9 Risk Control Services Risk Control Services Partners in reducing loss Identifying and mitigating risk is critical to achieving success in any organisation especially in the competitive and closely regulated healthcare industry. When customers choose CNA HealthPro, they join forces with our staff of highly experienced risk control consultants, who can provide the information, resources and advice to manage exposures across organisations. CNA HealthPro risk consultants bring to bear experience from the areas of healthcare, law and insurance to help our customers realise their goals of reducing risk and improving patient safety. Most of our consultants have earned the Certified Professional in Healthcare Risk Management (CPHRM) designation, as well as other industry-related designations. Our consultants share an enterprise risk management philosophy, integrating risk awareness into corporate strategy and decision-making. This sophisticated, highly customised approach permits our customers to take proactive measures against emerging risks. Our skilled professionals pool their knowledge and talents to help our customers: Identify and assess potential liabilities Develop and implement preventive strategies Educate administrators and staff members Analyse the legal and regulatory environment Improve internal communications Create operational efficiencies We share this expertise and insight with our customers in many ways, depending upon their needs and circumstances. Our available services include: Detailed claim analyses Speciality-specific seminars Support and consultation by telephone Many of our consultants are leaders in the field, speaking at industry conferences and publishing articles in professional journals. 9

10 Claim Management Services Claim Management Services Partners in protecting assets The moment an incident occurs or a claim is notified, CNA HealthPro claim professionals are there to help our customers organise their response, safeguard their assets and coordinate their defence. We understand that litigation can drain not only a healthcare professional s or organisation s finances, but also time and energy. The expertise of our seasoned claim staff is at our customers disposal, working to expedite resolution and reduce the uncertainty and stress that often accompany litigation. Our claim professionals and legal experts work with our customers to map out strategy, make prudent decisions and achieve the best possible outcome one that minimises loss and allows them to move forward again. Our goal is to facilitate a process that resolves even complex claims in a smooth, timely and equitable manner. Why CNA? CNA Europe offer more than just a policy we deliver distinctive insurance solutions and we promise a superior customer experience. We are seasoned professionals in the healthcare industry with specialised knowledge to deliver distinctive insurance solutions and services to our customers. You also get: An experienced underwriting team with specialist underwriters who understand the Healthcare sector and see the risks from the perspective of our customers One-Stop Underwriting Insurance solutions for organisations of any size Claims and Risk control professionals who understand complex legal issues our customers may face We work closely with brokers and customers to build longstanding relationships based on clear communication and a commitment to provide flexible solutions to meet their needs. 10 CNA HealthPro claim professionals provide a responsive, specialised service to all of our customers.

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12 To find out more, please call us on: +44 (0) or contact your local CNA office. Alternatively, please visit cnaeurope.com 2 Minster Court Mincing Lane London EC3R 7BB United Kingdom Tel +44 (0) Fax +44 (0) CNA Insurance Company Limited Registered in England number 950 Registered Office: 2 Minster Court Mincing Lane London EC3R 7BB VAT registration number A member of the Association of British Insurers A Member of the CNA Financial Group Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority (number ) CNA Europe is a trade mark of CNA Financial Corporation CNA is a registered trade mark of the CNA Financial Corporation 22494/0414

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