Beazley Claims. Service you can depend on

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1 Service you can depend on

2 im la fc o n Integratio sa nd underwriting tra en c is lt oo u r ap proach

3 We place claims managers alongside underwriters in each trading team. This way they develop a really good understanding of our insurance products and make sure that when a claim comes in we respect the policy intent. Sometimes insurers forget that a policy is a promise to pay covered claims, not a piece of paper for lawyers to pore over looking for loopholes. Dependable, high quality claims service has been at the heart of Beazley s business for more than 25 years. We focus on four areas that we know matter greatly to brokers and clients: access, responsiveness, expertise and commerciality. In each of these areas we aim to provide a service that will exceed our client s expectations and endorse the broker s good judgement in having recommended Beazley to their clients. Access Responsiveness A key benefit of doing business with Beazley is that our claims professionals work closely with our underwriters to ensure that we understand the promises made to our insureds when they purchased the policy. An intimate understanding of the product and the policy terms ensure that we provide a high quality and rapid service to our insureds and brokers alike. Expertise Commerciality Anthony Hobkinson Group Head of Easy access to decision-makers Swift and appropriate response Expertise relevant to the insurance contract and to the client s industry Building long term partnerships

4 We pride ourselves on listening to our business partners and working with them to find the right solutions, all the better if we are thinking beyond the norm to find that solution. We are a leading provider of sports disability insurance in the market and many of our clients are world class athletes. They are expected to deliver high class performance day in and day out, and they expect such performance from others and this keeps us on our toes. Shaun Pink Life, Accident & Health Our expertise We know that clients value dealing with an insurer that has experience of their industry and is familiar with the kinds of dispute that can arise. By specialising we are better able to support and coordinate the prompt resolution of claims. Our team includes claims professionals with deep experience in their respective product areas. A wide range of skills are required to service claims across varying business lines. With a team of over 100 professionals in different jurisdictions we are able to handle effectively the full spectrum of claims, whether we are dealing with a public company board of directors, a long-term care facility, an off-shore energy company, a data security breach, or the effects of a natural disaster. This is what the brokerage community had to say about our claims staff: Very responsive and very helpful. The people I deal with know what they are talking about. Superior claims team with superior knowledge. Our philosophy is to form long term effective partnerships with our insureds and brokers that go beyond the handling of any single claim. Through building trust and understanding we are better able to resolve quickly any claims issues that may arise. They are a proactive team that I enjoy dealing with, as they take a bigger picture view and are client service orientated. Source: Gracechurch Performance Monitor

5 Our extensive experience with technology, intellectual property and privacy matters sets us apart from other carriers and makes a meaningful difference in the defence of claims. The era of big data, social networking and cloud computing has led to a rapidly developing legal landscape. Our technology and media claims team understands the emerging liabilities and complexities of this world and we team with defence attorneys to secure the best outcome for our insureds in the event of a data breach. Beth Diamond Technology, Media & Business Services Our claims team Anthony Hobkinson Group Head of +44 (0) anthony.hobkinson@beazley.com Yera Patel Directors and Officers Political Risks & Contingency +44 (0) yera.patel@beazley.com Eric Ross US & International Small Business Farmington +1 (860) eric.ross@beazley.com Steven Chang Healthcare New York +1 (646) steven.chang@beazley.com Freddie Marsh Professions +44 (0) freddie.marsh@beazley.com Shaun Pink Life, Accident & Health +44 (0) shaun.pink@beazley.com Beth Diamond Technology, Media & Business Services New York +1 (646) beth.diamond@beazley.com Trevor Self Property and Property Reinsurance +44 (0) trevor.self@beazley.com James Pooley Marine +44 (0) james.pooley@beazley.com beazley.com/claims

6 Group Plantation Place South 60 Great Tower Street EC3R 5AD United Kingdom T +44 (0) F +44 (0) Beazley Group 30 Batterson Park Road Farmington, CT USA T +1 (860) F +1 (860) Beazley plc (BEZ.L), is the parent company of specialist insurance businesses with operations in Europe, the US, Asia and Australia. Beazley manages five Lloyd s syndicates. All Lloyd s syndicates are rated A by A.M. Best. Beazley s underwriters in the United States focus on writing a range of specialist insurance products. In the admitted market, coverage is provided by Beazley Insurance Company, Inc., an A.M. Best A rated carrier licensed in all 50 states. In the surplus lines market, coverage is provided by the Beazley syndicates at Lloyd s. Beazley is a market leader in many of its chosen lines, which include professional indemnity, property, marine, reinsurance, accident and life, and political risks and contingency business. CBSL218_UK/US_12/12 Beazley Group 1270 Avenue of the Americas Suite 1200 New York, NY USA T +1 (646) F +1 (646) beazley.com/claims