CA Asset Portfolio Management 12.9

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1 CA Asset Portfolio Management 12.9 Monday, August 03, 2015 KEY P Pending Not supported / Not applicable Tested and verified Roxxxxx Published patch required for support CA Asset Portfolio Management Platform Certification Web Client Web Server Server Windows Server 2008 Standard Edition SP2 x64 Windows Server 2008 Enterprise Edition SP2 x64 Windows Server 2008 Standard Edition R2 x64 Windows Server 2008 Enterprise Edition R2 x64* Windows Server 2008 R2 DataCenter Edition x64 Windows Server 2012 Standard Edition x64 Windows Server 2012 Enterprise Edition Windows Server 2012 R2 Enterprise Edition x64 Windows Server 2012 Datacenter Edition Windows Server 2012 R2 Datacenter Edition x64 Windows Vista x64 Windows 7 x64 Windows 8 x64 * The version listed is the minimum level needed for compatibility later Service packs within the same major release level will also be supported. Web Client Database Certification Web Server Server Microsoft Microsoft SQL Server 2008 SP2 Standard Edition x64* Microsoft SQL Server 2008 SP2 Enterprise Edition x64* Microsoft SQL Server 2008 R2 Standard Edition x64* Microsoft SQL Server 2008 R2 Enterprise Edition x64* Microsoft SQL Server 2012 Enterprise Edition x64* Oracle Oracle 11G Release 11.1.x (x64) Oracle 11G Release 11.2.x (x64) Web Client Others Web Server Server Browsers Microsoft Internet Explorer 8.0 for Windows Microsoft Internet Explorer 9.0 for Windows Microsoft Internet Explorer 10.0 for Windows (Desktop Mode) (Compatibility Mode on Windows 8) Microsoft Internet Explorer 11.0 for Windows Firefox 3.x for Open SUSE Linux 11.1 Firefox Chrome Microsoft CA Asset Portfolio Management * The Service pack listed is the minimum level needed for compatibility later Service packs within the same major release level will also be supported. Internet Information Server IIS 7.0 Internet Information Server IIS 7.5 Internet Information Server IIS 8 JET Database Engine 4.0 SP5.NET Framework 4.0 AJAX Web Services control toolkit Enhancements (WSE) Redistributable Runtime MSI 3.0 CA Business Intelligence (CA BI) CA BI 3.2.x CA BI 3.3

Web Server Server Windows Server 2008 Standard Edition SP2 x64 Windows Server 2008 Enterprise Edition SP2 x64 Windows Server 2008 Standard Edition R2 x64 Windows Server 2008 Enterprise Edition R2

2 CA BI 3.3 SP1 BIAR File Level 16

3 CA Client Automation CA Client Automation RO26422 and RO26423 CA Client Automation 12.5 SP1 CA Client Automation 12.8 CA Service Desk Manager (CA SDM) CA SDM 12.5 CA SDM 12.6 CA SDM 12.7 CA SDM 12.9 CA Service Catalog CA Service Catalog 12.6 SP2 CA Service Catalog 12.7 CA Service Catalog 12.8 CA Service Catalog 12.9 CA Software Asset Manager CA SAM 12.9 (version P5 with PHP 5.4) Additional products installed Version CA Embedded Entitlements Manager (EEM) 32-bit R12.51 CA SiteMinder R12.51 CA Asset Intelligence R12.5 MDB for MS SQL Server 1.5 build 1 MDB for Oracle 1.5 build 1 Java Runtime Environment (JRE) 32-bit 1.7.0_40 Java Development Kit (JDK) 32-bit 1.7.0_40 Java Runtime Environment 1.8.0_45 Comments Including EEM Failover support (Refer Note 1) SiteMinder is supported only through EEM. The integration works with T5PW037 installed over R12.5 NOTE: A separate license for MSSQL Server is required NOTE: A separate license for Oracle Server is required 11.2 build 1.94 on Common Asset Viewer Apache Tomcat 6.x CORA on Apache Common Administration for Service Management (CASM) Tomcat 5.x Common Admin Framework (CAF) 12.5 Apache NFOP RTE (Rich Text Editor) ASP.NET Control build Kettle 4.4 Migration Toolkit Additional products required Version Comments Adobe Acrobat 5.0 or later Viewing and printing user manuals in PDF format JDBC driver for SQL Server for SQL Server 2005; 3.0 SQL Server 2008 JDBC driver for Oracle Windows Installer 5.0 Additional products/standards supported Version Comments CA Software Compliance Manager or later CA Software Compliance Manager or later SP1 4.1,4.1 SP SP1 4.2 SP2 4.3 Section 508 Compliance (Level 1) JAWS 13.0 Federal Information Processing Standard (FIPS) PUB Notes Supported with the following patches in the order of CA APM CA SCM 12.0: RO50880 (CA SCM 12.0 Cumulative Patch C12) T5KW126 (TAU patch) T5KW127 (CA APM/CA SCM Integration patch) RO42777 (SWCM ) These versions have known Vulnerability issues. It is not recommended to use these versions 1. Certification of a newer version of any other CA or 3rd party component /product against APM means that the integration supported to date has been validated and certified against the new version of the respective component/product. New features introduced by the new version of said component/product are not certified or supported unless explicitly stated.

4) Additional products installed Version CA Embedded Entitlements Manager (EEM) 32-bit R12.51 CA SiteMinder R12.51 CA Asset Intelligence R12.5 MDB for MS SQL Server 1.5 build 1 MDB for Oracle 1.

5 International Support An internationalized product (also referred to as a language-certified product) is an English product that runs on local language versions of the supported operating system and required third-party products. Internationalized products support local language data for input and output, and also support the ability to specify local language conventions for date, time, currency and number formats. A translated product (also referred to as a localized product) is an internationalized product that includes local language support for the product's user interface, online help, and other documentation, as well as local language default settings for date, time, currency and number formats. CA Asset Portfolio Management 12.9 is internationalized in the following languages: Japanese French German Italian Spanish B-Portuguese Languages other than those listed above should work appropriately even though they haven't been officially certified by CA. Depending upon the nature of the problem; CA reserves the right to refuse support of uncertified languages. Any languages that are known to have problems and are not supported will be noted in this section. On Windows platforms, the languages mentioned above must be fully localized regional releases of the supported Windows Server operating systems. In particular, Windows operating environments which utilize a Language Interface Pack or MUI running on an English core are not supported. In all cases, the system's "Language for non-unicode programs" (default system Windows ANSI code page) must be accurately configured in the Control Panel's Regional and Language Options applet to support the target certified language. For more information on the localized releases of Windows Server operating systems, please see the Localized Microsoft Operating Systems listing on Microsoft's Global Development and Computing Portal at: CA Asset Portfolio Management is a single language application. Even though you can input any characters that happen to be accessible from a single code page, for example English and French, this does not provide you with sensing and control logic necessary to provide an acceptable user experience on more than one language. Additionally, any characters that are not contained in the original code page will not store or be displayed consistently, causing garbled text and possible loss of data.

Internationalized products support local language data for input and output, and also support the ability to specify local language conventions for date, time, currency and number formats.

CA Service Desk Manager Release 12.5 Certification Matrix

CA Service Desk Manager Release 12.5 Certification Matrix Last Updated: February 11, 2014 End-of-Service: May 31, 2013 CA Service Desk Manager will support service-packs and point-releases of Operating